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Microsoft and Cisco Certified Experts:
Network Consulting, Technical Support
and IT Outsourcing Services

Progent is a Microsoft partner and has a large roster of Cisco-certified CCIE network infrastructure experts. Progent offers affordable online technical support for small and mid-size business networks and specializes in remote troubleshooting and consulting services for Microsoft and Cisco-based networks. Progent also offers branch-office support for global enterprises.

Network Support for Microsoft and Cisco Technology - California and Nationwide
Microsoft and Cisco online tech support and consulting

IT Outsourcing for
Small and Midsize Businesses

Progent's affordable IT support services for small and midsize business networks include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 deployment, Windows Server Essentials cloud integration, Windows Server 2008 R2 upgrades, Exchange support, Windows 10 integration, Windows 8.1 support, Cisco consulting, support for Apple macOS, Mac OS X and iOS platforms, and Linux expertise. Progent's ProSight suite of network management services are support packages, billed monthly at a low flat rate, that provide small and medium-size businesses access to cutting-edge technology and world-class expertise for outsourcing all critical aspects of network management including server and endpoint security, backup and disaster recovery, network infrastructure monitoring, server and desktop management, email content filtering, private cloud hosting, and network infrastructure documentation management.

Online Consulting and Troubleshooting

Progent has almost two decades of experience providing online computer support to small and midsize businesses, local governments and school districts, large enterprises, and Internet service providers. Progent also offers Extended Hours Support for companies who require 24x7 access to online technical experts. Progent has delivered online IT consulting services to businesses in every state in the U.S. (See Progent's customer testimonials.)

Online Access to Cisco CCIE Network Engineers

Progent is the industry leader in offering fast and affordable online access to world-class help from Cisco CCIE-certified network engineers to resolve the most challenging network infrastructure problems. Progent can provide expert online help with Cisco ASA 5500-X firewalls with Firepower integration, Cisco router upgrades and troubleshooting, Cisco Catalyst switch configuration, Cisco Nexus switch deployment support, Cisco Meraki switch integration, Cisco VoIP phone integration, SIP infrastructure solutions and Cisco CUBE configuration for SIP PSTN trunks, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Aironet 802.11ac Wi-Fi access point configuration, Cisco Meraki wireless AP consulting, Cisco wireless VoIP Phone integration, and Cisco IOS and IOS XR scripting and management.

Desktop Support and Management Help

Progent offers comprehensive desktop support including workstation configuration and troubleshooting, Windows 7 support, Windows 8 integration, Windows 10 planning and deployment, and Microsoft Office 365 integration and training. Progent can also help you automate desktop deployments and updates by providing System Center 2016 Configuration Manager hybrid cloud integration, Configuration Manager 2012 consulting and Microsoft Intune integration support.

Enterprise Consulting and Branch Office Support

For enterprises with branch offices in the San Francisco Bay Area, Northern California, and major cities across the United States, Progent's branch office support can provide a seamless local extension of corporate IT management. Other enterprise services offered by Progent include project management expertise, wireless site surveys for Wi-Fi networks, NetApp SAN storage solutions, System Center 2016 consulting for unified management of hybrid cloud environments, plus video conferencing and telepresence consulting.

Email and Messaging Consulting and Support

Progent can help you build secure and manageable email solutions by offering Microsoft Exchange 2016 planning and deployment expertise Exchange 2013 integration, Exchange 2010 support, Microsoft Exchange maintenance and migration, spam/virus protection and email encryption, mobile connectivity including iPhone and iPad integration, Android phone and tablet consulting, and RIM BlackBerry expertise, Linux consulting, and Apple Mac Entourage support.

IM and Presence with Skype for Business and Cisco Jabber

Progent offers Skype for Business support and Microsoft Lync Server 2013 integration to centralize the management of enterprise-wide IM and Presence technology while providing a powerful platform for video conferencing and telepresence, IP-based PBX solutions, and easy sharing of files, applications, and desktops from within Outlook and other familiar Microsoft Office applications. Progent's Cisco-certified unified communications consultants can help you with Cisco Jabber and Cisco Unified CM integration to provide Presence, IM, voice, high-definition video, screen sharing, and real-time conferencing functions for Windows PCs, Macs, tablets and smartphones.

Security Evaluation, Managed Services and Consulting

Progent's CISSP-certified cybersecurity consultants, CISM certified security management specialists, CISA certified cybersecurity architecture consultants, and GIAC certified information assurance professionals offer security and compliance assessments, stealth penetration testing and remediation services, plus ProSight Active Security Monitoring for endpoint protection and ransomware defense, ProSight Enhanced Security Protection (ESP) for unified physical and virtual endpoint security, and ProSight IT Asset Management with advanced password management. Progent's ProSight Ransomware Preparedness Report helps you assess and improve your company's ability to block or recover quickly from a ransomware attack.

Disaster Recovery and Backup Management

Progent offers the expertise of senior consultants for disaster recovery services and business continuity planning. For small businesses, Progent offers low-cost and fully managed cloud backup with ProSight Data Protection Services. Progent's backup management consultants also support popular consumer and small business backup/recovery products including Altaro VM Backup, Barracuda Backup, DoubleTake/Carbonite Availability Software, MozyPro, Time Machine, CrashPlan, and Backup Exec. For large organizations, Progent can provide the services of a VCDX certified VMware Site Recovery Manager consultant and VMware NSX network virtualization expert to help you design and deploy an enterprise-class disaster recovery solution for cloud and hybrid-cloud environments. Progent also offers the support of a certified NetApp MetroCluster expert to help you integrate a mirrored clustered storage array for zero data loss disaster recovery between sites separated by up to 300km. Progent's Windows Server 2016 disaster recovery consultants can help you build an affordable disaster recovery solution for hybrid cloud deployments using technology proven in Microsoft's Azure cloud.

Hybrid Cloud Solutions: Planning, Integration and Troubleshooting

Progent's hybrid cloud solutions consultants offer online support for integrating business networks with one or more leading public clouds including Microsoft Office 365, Microsoft Azure, and Amazon Web Services (AWS). Progent can help businesses of any size create and manage viable IT ecosystems that incorporate Windows and Linux servers and applications in cloud-centric solutions or in hybrid network models that combine on-premises or private clouds with public cloud resources. Progent's cloud integration services include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment, Amazon AWS hybrid cloud solutions, and Amazon Marketplace Web Service (MWS) development and debugging. Progent's 18+ years of experience providing advanced online consulting support and network architecture expertise can help you complete your cloud integration projects quickly and affordably.

Custom Application Development

Progent's developers can create or customize business applications with services that include website development, Microsoft Dynamics GP (Great Plains) accounting help, and ERP and MRP expertise. Progent also offers SQL Server application development, Oracle development and DBA services, MySQL expertise, Microsoft Office Access support, and Amazon Marketplace Web Service integration.

Help Desk Call Center Support and Consulting

You can outsource your Help Desk to the support specialists at Progent's Technical Response Center or use Progent's Help Desk Consulting Services to build or improve your in-house Help Desk.

SharePoint Development and Integration

Progent can provide consulting and development expertise to help you design, install, manage, and troubleshoot SharePoint Server environments that can include portals, intranets, extranets, web applications, document and media management solutions, blogs, wikis, data warehouses, business analytics, enterprise-wide search engines, workflows, and other tools to promote and improve collaboration. Progent's SharePoint Server 2013 consultants can help you evaluate the business advantages of upgrading to SharePoint 2013 from earlier versions of SharePoint and can assist you to carry out an efficient migration.

SQL Server Integration and Support

Progent's SQL Server consultants can provide cost-effective remote and on-premises consulting services to help organizations of any size to design, integrate, manage, and troubleshoot a SQL Server 2014 deployment that maximizes business value. Progent can help you evaluate the costs and benefits of carrying out a SQL Server 2016 migration or SQL Server 2014 upgrade and can assist you to deploy SQL Server within a local data center, in the cloud, or as a hybrid ecosystem that includes Microsoft Azure. Progent can also help you integrate SQL Server optimally with other Microsoft platforms including Exchange, SharePoint, Dynamics and Window Server Hyper-V.

Virtualization and Server Management Expertise

Progent's virtualization experts offer Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 Hyper-V expertise, Windows Server 2008 Hyper-V support as well as VMware vSphere and vCloud consulting, VMware NSX virtual network design and deployment and Citrix XenServer help. For Windows desktop and application virtualization, Progent offers RemoteApp and Desktop Connection (RAD) support, Citrix XenApp expertise, and Citrix XenDesktop consulting. To help you create and manage virtual hosts and virtual machines (VMs) in private clouds based on Windows servers, To help you create and manage virtual hosts, VMs and services in private clouds based on Windows servers, Progent offers System Center 2016 Virtual Machine Manager (SCVMM 2016) hybrid cloud management consulting.

Smartphone and Tablet Integration and Support

Progent's mobile computing consultants and Microsoft Intune experts can help you build and manage a productive and secure BYOD ecosystem by providing services that include Apple iPhone and iPad integration, Google Android configuration and troubleshooting, RIM BlackBerry consulting, and Windows smartphone support. Progent offers expertise in smartphone and tablet network infrastructure, synchronization, security, and mobile application development. Progent's certified BlackBerry consultants can help you configure and manage BlackBerry Enterprise Server.

Wireless Solutions

Progent's wireless solutions consultants have broad expertise in the integration and support of wireless networking technology and can help you design, deploy, manage and troubleshoot wireless solutions that are secure, resilient, scalable, easy to administer and use, able to handle your critical workloads, and seamlessly integrated into hybrid cloud environments. Consulting services available from Progent cover a variety of wireless technologies and include smartphone integration, Wi-Fi infrastructure design and deployment, wireless site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless connections.

Network Monitoring and Reporting Services

ProSight WAN Watch is a cloud-based network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, manage and troubleshoot network appliances like routers and switches, firewalls, and Wi-FI access points plus servers, endpoints and other networked devices. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they disrupt your business. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's value-priced ProSight Network Audits, powered by cutting-edge remote monitoring and management technology, give smaller businesses a quick and objective evaluation of the health of their IT infrastructure.
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experts offer:

Part-time CIO Services Part-time CIO Services for Small Businesses
SQL Server, Oracle, and MySQL Application Programming Consultants SQL Server, Oracle, MySQL Application Development
ERP, MRP Consulting ERP, MRP and Accounting Customization
Web Developers Web Development: Design and Programming
VMware Consulting VMware Virtual Server
Consulting and Support

Citrix XenServer and XenApp Consulting Citrix Virtualization
Consulting Services

Microsoft Project Consulting Microsoft Project Support and Training
Microsoft Excel Consultants Microsoft Office Excel Consulting and Training
Microsoft Office Word Consulting Microsoft Office Word Consulting and Training
Microsoft Office Access Development Microsoft Office Access Development and Training
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