Computer Help for Small Businesses

Progent's Remote Monitoring and Reporting (RMM) Services
Continuous real-time monitoring, automatic alerts, and regular system analysis reports are crucial for keeping your network running efficiently and eliminating avoidable and expensive breakdowns. Remote Monitoring and Management (RMM) solutions have evolved to the extent that even small businesses can now afford to deploy enterprise-class monitoring technology. Progent offers several families of remote monitoring and reporting packages that enable you to uncover a broad range of technical issues and fix them before your network users experience a problem. This proactive approach to IT management can add significant business value to your information network.

Progent's team of IT consultants are certified to support all major IT vendors such as Microsoft, Cisco, VMware, and Juniper and can help resolve problems detected by Progent's ProSight family of remote monitoring and management services or by Microsoft's System Center Operations Manager. Progent offers comprehensive outsourcing for network management and support as well as co-sourcing, depending on your needs. Progent's extensive experience with RMM solutions ensures that your monitoring system will be optimally configured and that IT issues will be efficiently and affordably resolved.

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Proactive Server Management with System Center Operations Manager
Microsoft System Center Operations Manager is an advanced RMM platform that continually monitors various Microsoft servers to find and mitigate issues before they expand into serious problems. SCOM checks event records from key servers and evaluates these events using an extensive and continually expanding database of problem triggers. When Operations Manager finds a possible issue, it executes pre-defined scripts to alleviate the problem or sends out notifications to specified managers and support staff. In addition, SCOM generates trend reports to help you monitor network performance.

Progent's Microsoft-certified consultants can help set up Microsoft System Center Operations Manager to support your IT environment, build custom rules for alerts and mitigation, analyze SCOM reports, and provide cost-effective remote technical support when required. For issues that call for onsite help, Progent can dispatch a consultant to any location in Northern California or to major metropolitan areas across the U.S.

For additional information about System Center Operations Manager and to learn more about how Progent can help you protect your network with SCOM technology, select a topic:

• Introduction to System Center Operations Manager
• Progent's Remote Monitoring Packages for Operations Manager
• A Case Study of Operations Manager

Progent's 24x7 Technical Support Services include:

• Real-time remote network monitoring and reporting
• Solution-oriented technical support from certified IT experts
• Fast problem escalation when necessary
• Online Technical Support to reduce costs and save time
• Help Desk Call Center for immediate help from technical experts

To learn more about Progent's network support outsourcing and co-sourcing options, call 1-800-993-9400 or visit Contact Progent.