Progent's Remote Monitoring and Reporting (RMM) Services
Continuous real-time monitoring, automatic alerts, and regular system analysis reports are crucial for keeping your network running efficiently and eliminating avoidable and expensive breakdowns. Remote Monitoring and Management (RMM) solutions have evolved to the extent that even small businesses can now afford to deploy enterprise-class monitoring technology. Progent offers several families of remote monitoring and reporting packages that enable you to uncover a broad range of technical issues and fix them before your network users experience a problem. This proactive approach to IT management can add significant business value to your information network.

Progent's team of IT consultants are certified to support all major IT vendors such as Microsoft, Cisco, VMware, and Juniper and can help resolve problems detected by Progent's ProSight family of remote monitoring and management services or by Microsoft's System Center Operations Manager. Progent offers comprehensive outsourcing for network management and support as well as co-sourcing, depending on your needs. Progent's extensive experience with RMM solutions ensures that your monitoring system will be optimally configured and that IT issues will be efficiently and affordably resolved.

ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks.

Find out more about ProSight WAN Watch network infrastructure remote monitoring and management.

ProSight LAN Watch: Remote Server and Desktop Monitoring and Reporting Services
ProSight LAN Watch, formerly called ZENO, is Progentís network monitoring and reporting service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of servers and desktops. When LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they impair or crash your network. Critical alerts automatically create trouble tickets in Progent's enterprise-class support system to ensure that problems are addressed promptly and their status can be tracked online. In addition, ProSight LAN Watch can inventory your hardware and software assets, monitor impending warranty expirations, and track software patch levels.

Learn about Progent's ProSight LAN Watch server and desktop monitoring and management services.

Proactive Server Management with System Center Operations Manager
Microsoft System Center Operations Manager is an advanced RMM platform that continually monitors various Microsoft servers to find and mitigate issues before they expand into serious problems. SCOM checks event records from key servers and evaluates these events using an extensive and continually expanding database of problem triggers. When Operations Manager finds a possible issue, it executes pre-defined scripts to alleviate the problem or sends out notifications to specified managers and support staff. In addition, SCOM generates trend reports to help you monitor network performance.

Progent's Microsoft-certified consultants can help set up Microsoft System Center Operations Manager to support your IT environment, build custom rules for alerts and mitigation, analyze SCOM reports, and provide cost-effective remote technical support when required. For issues that call for onsite help, Progent can dispatch a consultant to any location in Northern California or to major metropolitan areas across the U.S.

For additional information about System Center Operations Manager and to learn more about how Progent can help you protect your network with SCOM technology, select a topic:

Progent's 24x7 Technical Support Services
Progent's 24x7 Network Support Services are available as an added-cost option to companies who require round-the-clock remote technical help. These services provide access to Microsoft or Cisco-certified IT consultants and include 24x7 network monitoring and threshold alerts for mission-critical equipment and software. Contact your Progent sales representative for pricing and service details.

Progent's 24x7 Technical Support Services include:

  • Real-time remote network monitoring and reporting
  • Solution-oriented technical support from certified IT experts
  • Fast problem escalation when necessary
  • Online Technical Support to reduce costs and save time
  • Help Desk Call Center for immediate help from technical experts
Find out more about Progent's IT outsourcing and co-sourcing packages for small businesses.

To learn more about Progent's network support outsourcing and co-sourcing options, call 1-800-993-9400 or visit Contact Progent.

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