Overview
Even if your business has a small computer support group and a modest IT budget, your information network can still feature the same high reliability and responsiveness that once required a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified IT consultants, the latest network management software for 24x7 monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your mission-critical network applications and servers operating.

Progent's 24x7 Network Support Services feature:

  • Automated, 24x7 network monitoring
  • Fast, expert response to problems
  • Affordable problem escalation when required
  • Remote System Troubleshooting to cut costs and solve problems efficiently
  • Help Desk Outsourcing for immediate phone support

    Automated System Management with Microsoft MOM
    The heart of Progent's 24x7 System Support Services is Microsoft Operations Manager, state-of-the-art software that proactively monitors key network servers to detect emerging troubles before they can disrupt your business. Microsoft's MOM scans event logs from strategic servers, then filters and evaluates these system events based on an extensive, continually updated support knowledge base. When Microsoft's MOM detects a problem, it executes special remedial routines or generates alarms to notify specified support personnel. Microsoft Operations Manager also generates historic analysis so you can monitor the health of your system.

    For information systems nationwide, Progent's experts can help set up Microsoft's MOM to accommodate your IT architecture and operational needs, create custom scripts, analyze Microsoft Operations Manager reports, and react effectively to Microsoft's MOM alerts via remote support services. For critical trouble requiring onsite service, Progent can dispatch a Microsoft and Cisco-qualified support consultant to anywhere in Northern California and to major locations throughout the United States.

    To find out more about Microsoft MOM and how Progent can help your organization to achieve enterprise-quality network support by utilizing Mircosoft's network monitoring technology, choose one of these links:

    Find out about Progent's other system support outsourcing service programs.

    To learn more about Progent's network management outsourcing options, call 1-800-993-9400 or send email to operations-manager-help@progent.com.















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