Introduction to Progent's Round-the-Clock Support Services for Small Businesses
Even if your business has a minimal computer services staff and a modest technology budget, your information network can still have the same high availability and responsiveness that once needed a substantial internal service group. Progent's 24x7 Network Support Services, available as an option to small businesses across the U.S., combine the experience of world-class Microsoft-qualified and Cisco-certified IT professionals, the most recent network management products for 24x7 monitoring and alerts, and economical service programs such as a help desk service to keep your vital business applications and servers up and running.

Progent's 24x7 System Support Services include:

  • Automated, 24x7 network monitoring
  • Fast, expert response to issues
  • Affordable support escalation when required
  • Remote System Troubleshooting to cut costs and solve problems quickly
  • Help Desk Outsourcing for expert phone assistance

    Proactive Network Management Based on System Center Operations Manager 2007
    The core of Progent's round-the-clock System Support Services is Microsoft Operations Manager 2007, advanced software that automatically monitors vital network servers to detect emerging problems before they can disrupt your business. Operations Manager examines event records from important servers, then filters and evaluates these network events using an extensive, automatically updated support knowledge base. When System Center Operations Manager 2007 detects a problem, it runs pre-programmed remedial scripts or sends alerts to notify specified service personnel. Operations Manager 2007 also produces trend analysis so you can track the performance of your network.

    For IT networks nationwide, Progent's certified professionals can help configure Microsoft System Center Operations Manager to match your network environment and business needs, write specialized scripts, evaluate Microsoft Operations Manager reports, and respond efficiently to Microsoft Operations Manager 2007 alerts via online support services. For severe trouble requiring on-premise service, Progent can send a Microsoft and Cisco-qualified field engineer to anywhere in Northern California and to select locations throughout the United States.

    To learn more about Operations Manager 2007 and how Progent can assist your organization to benefit from enterprise-class network support by deploying Microsoft's network monitoring platform, select one of these topics:

    Find out about Progent's other system management outsourcing options.

    To learn additional information about Progent's system support outsourcing and co-sourcing options, phone 1-800-993-9400 or send email to operations-manager-help@progent.com.















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