Progent's Remote Monitoring and Reporting (RMM) Services
Continuous real-time monitoring, automatic alerts, and regular system analysis reports are crucial for keeping your network running efficiently and eliminating avoidable and expensive breakdowns. Remote Monitoring and Management (RMM) solutions have evolved to the extent that even small businesses can now afford to deploy enterprise-class monitoring technology. Progent offers two families of remote monitoring and reporting packages that enable you to uncover a broad range of technical issues and fix them before your network users experience a problem. This proactive approach to IT management can add significant business value to your information network.

Progent offers a variety of remote server monitoring packages built around Microsoft System Center Operations Manager (SCOM). These subscription services let you track critical Microsoft servers and .NET applications in real time and can draw on a massive technical database to resolve many problems automatically. SCOM also generates alerts for serious incidents and distributes them immediately to designated network managers and support personnel.

Progent's ZENO Remote Monitoring and Reporting services can monitor any IP-based device within your network environment including servers, workstations, tablets, smartphones, printers, scanners, and telecommunications appliances. Like SCOM, ZENO can automatically generate alerts to assigned personnel for fast problem resolution.

Progent's team of IT consultants are certified to support all major IT vendors such as Microsoft, Cisco, VMware, and Juniper and can help resolve problems detected by System Center Operations Manager or ZENO. Progent offers comprehensive outsourcing for network management and support as well as co-sourcing, depending on your needs. Progent's extensive experience with RMM solutions ensures that your SCOM or ZENO-based monitoring system will be optimally configured and that IT issues will be efficiently and affordably resolved.

Proactive Server Management with System Center Operations Manager
Microsoft System Center Operations Manager is an advanced RMM platform that continually monitors various Microsoft servers to find and mitigate issues before they expand into serious problems. SCOM checks event records from key servers and evaluates these events using an extensive and continually expanding database of problem triggers. When Operations Manager finds a possible issue, it executes pre-defined scripts to alleviate the problem or sends out notifications to specified managers and support staff. In addition, SCOM generates trend reports to help you monitor network performance.

Progent's Microsoft-certified consultants can help set up Microsoft System Center Operations Manager to support your IT environment, build custom rules for alerts and mitigation, analyze SCOM reports, and provide cost-effective remote technical support when required. For issues that call for onsite help, Progent can dispatch a consultant to any location in Northern California or to major metropolitan areas across the U.S.

For additional information about System Center Operations Manager and to learn more about how Progent can help you protect your network with SCOM technology, select a topic:

ZENO Remote Monitoring and Reporting
ZENO is Progent’s subscription-based monitoring and reporting service that incorporates sophisticated RMM technology to track the health of your network by monitoring all important IP-based assets that constitute IT environment. When ZENO senses a potential problem, it automatically sends a notification to your specified in-house IT managers and to your Progent primary consultant so that you can ward off problems at an early stage before they impact productivity. ZENO can also generate over 100 reports that can help you spot stressed or under-utilized assets and identify important trends. Another powerful feature of ZENO is the ability to generate and automatically update an inventory of your software and hardware, warn you of imminent warranty expirations, and provide the information you need for software patch management.

Find out more about ZENO Remote Monitoring and Reporting.

Progent's 24x7 Technical Support Services
Progent's 24x7 Network Support Services are available as an added-cost option to companies who require round-the-clock remote technical help. These services provide access to Microsoft or Cisco-certified IT consultants and include 24x7 network monitoring and threshold alerts for mission-critical equipment and software. Contact your Progent sales representative for pricing and service details.

Progent's 24x7 Technical Support Services include:

  • Real-time remote network monitoring and reporting
  • Solution-oriented technical support from certified IT experts
  • Fast problem escalation when necessary
  • Online Technical Support to reduce costs and save time
  • Help Desk Call Center for immediate help from technical experts
Find out more about Progent's IT outsourcing and co-sourcing packages for small businesses.

To learn more about Progent's network support outsourcing and co-sourcing options, call 1-800-993-9400 or send email to operations-manager-help@progent.com.















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