Introduction to Progent's Round-the-Clock Support Services for Small Companies
Even if your company has a minimal computer support group and a modest technology budget, your information system can still feature the same high reliability and responsiveness that once needed a substantial in-house support organization. Progent's 24x7 Network Support Services, available as an extra-cost option to small businesses across the U.S., combine the expertise of world-class Microsoft-certified and Cisco-certified network consultants, the most recent system management products for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk service to keep your mission-critical business applications and hardware operating reliably.

Progent's 24x7 System Support Services feature:

  • Proactive, 24x7 server monitoring
  • Fast, professional handling of problems
  • Affordable problem escalation when required
  • Online System Support to cut costs and solve problems quickly
  • Help Desk Call Center for immediate phone-based support

    Proactive Server Management Based on System Center Operations Manager
    The heart of Progent's 24x7 Network Management Services is Microsoft Operations Manager 2007, state-of-the-art technology that proactively monitors key system servers to identify potential problems before they can interfere with your business. System Center Operations Manager 2007 scans event records from strategic servers, then filters and evaluates these network events using a comprehensive, automatically refreshed technical database. When Microsoft Operations Manager 2007 detects a potential problem, it runs pre-programmed remedial routines or sends alerts to warn specified service people. Operations Manager 2007 also generates trend reports so you can track the performance of your network.

    For information systems nationwide, Progent's certified professionals can help configure Operations Manager 2007 to accommodate your network environment and business needs, write custom rules, evaluate System Center Operations Manager reports, and react effectively to Microsoft System Center Operations Manager 2007 alerts through online troubleshooting. For critical problems requiring on-location support, Progent can dispatch a Microsoft and Cisco-qualified field engineer to any location in the San Francisco Bay Area and to major cities across the U.S.

    To find out more about Microsoft Operations Manager 2007 and how Progent can help your small business to achieve enterprise-quality network support by utilizing Microsoft's network monitoring platform, select one of these topics:

    Find out about Progent's other system management outsourcing packages.

    To find out more information about Progent's system management outsourcing service programs, phone 1-800-993-9400 or e-mail operations-manager-help@progent.com.

    Find out about Progent's other IT outsourcing services for small business networks.













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