Overview
Even if your business has a small network services group and a limited technology budget, your information network can still feature the same high availability and performance that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-qualified and Cisco-certified network professionals, the most recent system management software for proactive monitoring and alerts, and cost-effective support packages such as a help desk call center to keep your mission-critical business applications and servers operating.
Progent's 24x7 Network Management Services feature:
Proactive, 24x7 server monitoring
Timely, professional response to issues
Cost-effective support escalation when required
Online Network Support to cut expenses and resolve problems quickly
Help Desk Outsourcing for immediate phone support
Proactive Network Management with Microsoft Operations Manager
The heart of Progent's round-the-clock System Management Services is Microsoft Operations Manager, advanced software that proactively monitors vital system servers to detect potential problems before they can interfere with your business. Microsoft's MOM examines event logs from strategic servers, then filters and evaluates these network events using a comprehensive, continually updated support database. When Microsoft Operations Manager finds a problem, it executes pre-programmed corrective routines or generates alerts to notify assigned service personnel. Microsoft Operations Manager also produces trend analysis so you can monitor the
health of your network.
For information systems nationwide, Progent's experts can help set up Microsoft's MOM to match your IT environment and business needs, write specialized scripts, analyze Microsoft Operations Manager reports, and respond effectively to Microsoft's MOM alarms via remote troubleshooting. For severe problems requiring in-person service, Progent can send a Microsoft and Cisco-certified field engineer to anywhere in Northern California and to major cities across the U.S.
To learn more about Microsoft MOM and how Progent can help your small business to achieve enterprise-quality network management by deploying Mircosoft's proactive monitoring platform, choose one of these links:
Find out about Progent's additional system management outsourcing options.
For more about Progent's system management outsourcing options, phone 1-800-993-9400 or send email to operations-manager-help@progent.com.
Find out about Progent's other Outsourcing Services.
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