24x7 Network Support Services Outsourced System Management San Francisco Bay Area, San Jose, California
Even if your company has a small network services staff and a limited IT budget, your information system can still feature the same high reliability and responsiveness that once needed a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-qualified network consultants, the most recent network management products for proactive monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your vital business applications and hardware up and running. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and program monitoring to cut support costs, resolve problems quickly, and anticipate problems before they degrade network productivity. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive event management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to offer small business networks enterprise-class availability, security and capacity.
Progent offers national urgent technical support and troubleshooting services for companies that operate Apple Mac environments or whose information systems feature a combination of Apple Mac and Microsoft Windows technology. Remote IT help offers maximum leverage for your IT dollar by protecting user productivity and limiting the hours billed for network repair services. Sophisticated remote access tools and experienced service specialists and consultants allow Progent to solve the majority of network problems without wasting time and money by traveling to your location. In most of situations your IT issues can be dealt with over the phone or through a mix of telephone help and online access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM qualified security professionals to help with the most challenging network problems.
Cisco's current connectivity products and technologies enable a new model of data center architecture that allows continual improvements in processor, disk, network framework, and application solutions in a manageable and cost-effective manner. Progent can help businesses to identify and deploy Cisco's connectivity and security technology to build a solid architecture for your data center and streamline your data center functionality in vital areas such as Server and storage efficiency, end-to-end security enforcement, server consolidation, regulatory compliance, and disaster recovery.
Progent's Microsoft-certified support team offers network troubleshooting and information technology consulting services for Microsoft Operations Manager and for the growing line of Application Management Packs that extend the power of MOM to a wide range of vital applications. Progent offers consulting for MOM 2005 and Microsoft Operations Manager 2000 to give small to mid-size information systems maximum reliability, security and performance. Progent can show you how to benefit from Microsoft Operations Manager by performing needs analysis, deployment, setup, special programming, troubleshooting, Help Desk services, security planning, and administration. With more than five years of background working with the NetIQ technology upon which Microsoft Operations Manager is built, Progent's network consulting professionals can offer small companies world-class expertise with MOM.
Progent's certified ISA Server consultants have extensive backgrounds creating Microsoft-based security designs for IT networks with multiple sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA Server consultant can help your small company design and implement an installation of Microsoft ISA Server 2004 that supports your information security requirements without restricting your network.
Progent is a leading innovator in cost-effectively delivering enterprise-class network support to small companies. Progent's success in addressing the IT support needs of the chronically underserved small company sector is the combined outcome of major technical and operational innovations that have removed a great deal of the conventional costs out of administering IT support, added unmatched technical expertise into the support mechanism, and dramatically streamlined the repair cycle.
Even if your company has a minimal computer services group and a modest IT budget, your information network can still feature the same high availability and performance that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-qualified network consultants, the most recent system management software for proactive monitoring and threshold alarms, and cost-effective service packages such as a help desk call center to keep your vital business applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and application monitoring to cut support expenses, resolve trouble spots quickly, and anticipate problems before they degrade network productivity. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive process management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to offer small business systems enterprise-class availability, security and performance.
Progent can provide small companies with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide strategic direction to help you integrate appropriate IT products to improve business processes so they align better with your business goals. Your business can create and implement a well thought out information technology plan without incurring the cost of a full-time Chief Technology Officer.
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to each client. The practice of documenting and archiving service records allows more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who won’t let go of vital service information.
Progent's Sun Solaris family support experts provide small and mid-size companies and software developers assistance with managing and supporting Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization contact with Sun Solaris consultants, support professionals qualified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide range of expertise provides you with a convenient one-stop source to show you how to create and manage a secure and robust mixed-platform connectivity and communications solution that allows Solaris and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux variations including RedHat, SUSE, Mandriva Linux, Debian-GNU, and Slackware.
Progent provides fault tolerant load balancing consulting that addresses network load balancing, load balanced applications, network backbone routing, and content delivery products including F5 Networks 3DNS. non-stop load balancing vendors for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.
Les Kent has a 25-year history of effective technology integration, business administration, sales, and operations. He has shown a knack for creating sophisticated IT solutions while working as a system architect, software developer, project manager, implementation consultant, and troubleshooter for small businesses, new ventures, and global corporations.
Progent's Experts Group offers support in important fields that include Apple OS integration and programs; Expertise for Linux, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and specialized program support; Chief Information Officer, management information analyst, and project management services; Custom program development and deployment; Web, electronic business, EDI, and client information portal development and deployment; Database support and performance help; Business intelligence expertise; and Telecom architecture support.
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the rapid creation of a new generation of enterprise-class applications that can give your company a critical competitive advantage. SQL Server features core support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.
