For business networks located anywhere in the state of Alaska, Progent's Microsoft and Cisco certified technical experts can deliver phone support and troubleshooting to repair your network systems troubles quickly and affordably. Progent has acquired top-notch expertise, advanced software utilities, and support databases to troubleshoot and fix network problems while avoiding the cost and time delays associated with in-person technical service visits.

If your Alaska company is located outside of the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your nearby network systems support choices may be limited in technical expertise, or not available during an emergency. This can result in a computer network that is unusable or causing wasted time due to technical issues continuing for too long. Progent’s staff of network professionals average more than ten years of real-world industry experience, in the trenches of IT support, performing a large range of technical projects for a broad range of clients. This means you obtain not just the technical expertise needed for the job, but a professional with demonstrated methods for applying that expertise to provide affordable network solutions.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network. Learn about Progent's complete ProSight family of low-cost managed services for small and medium-size organizations.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering with synchronous replication to provide fast, zero RPO disaster recovery (DR) between datacenters located as far as 185 miles (300km) away from one another. Progent can provide the skills of a certified NetApp MetroCluster consultant who can help you to design, configure, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your technical requirements and IT budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by delivering help with tasks like assigning disk pools, arranging plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and testing your MetroCluster disaster recovery solution to prove compliance with industry standards and regulatory mandates.

Progent's Test and Design Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab at the QTS Data Center in Sacramento is available for piloting mission-critical applications, developing efficient migration methodologies, assessing and tuning performance, planning or validating business continuity solutions, mitigating compatibility problems, and establishing training environments for new technologies. For Progent clients who lack sufficient internal resources to assemble proper test systems, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping critical network initiatives on schedule.

Android Phone and Tablet Integration
Progent's Android smartphone and tablet integration consulting services have extensive background providing remote and onsite support for businesses of any size who want to incorporate Android phones and tablets into their information systems so that mobile clients can be productive while on the go. Progent has the range of skills to resolve network issues that involve multiple vendors and that entail a combination of older and current information technology. Progent provides cost-effective online technical support to assist you with any stage of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional technical support to assist you to handle particularly challenging technical issues, or Progent can provide comprehensive project management services to help you complete major IT initiatives on schedule and within budget. Progent can help with on-premises, cloud-based, or hybrid networks and can provide support for operating systems, apps, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training to help you manage and operate Android phones securely and productively.

Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Certified Partner, every Progent consultant has access to the technology and training resources needed to deliver the best computer help possible. Progent's IT outsourcing, Help Desk, Office 365 deployment support, and software development services allow small business customers to benefit from the broad array of skills associated with the IT departments of big companies without the high expense and hassle of maintaining a large in-house network support team.

Remote Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent provides a variety of Network Support Packages based on the advanced problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge network management software solution that tracks the reliability, performance and security of your information system and detects problems before they can bring down your network. To give you more understanding about the performance and stability of your system environment, Progent can help you install and manage popular network monitoring tools powered by the Linux operating system.

Virtualization Support
Virtual compute, storage and networking technologies enable businesses to optimize resource utilization, streamline network administration, and enhance workload continuity and data protection. run multiple virtual servers on a single physical computer. Common applications for virtualization include hardware efficiency, low-cost hosts for programs that only run on older OS software, and economical segregation of software development or testing environments from on-line ones. Progent's virtual server engineers can provide Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, Microsoft Windows 2008 Hyper-V Virtual Server consulting, VMware vSphere configuration and troubleshooting, VMware NSX virtual network design and integration, and Citrix XenServer virtual server support. Progent can install virtual servers to maximize performance, reliability and ease of administration while simultaneously lowering expenses; propose and verify disaster recovery strategies that minimize downtown in case of a catastrophic failure; and deliver ongoing maintenance, troubleshooting, and engineering assistance as computer technology advances.

Cisco Unified Messaging and Collaboration Consulting
Progent offers online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) engineer to help you to plan, install, administer and repair unified communications networks based on Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have extensive backgrounds assisting organizations of all sizes to build advanced collaboration solutions by delivering expert services such as Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager system design and deployment, IP voice and video phones setup, and wireless IP phone deployment. Progent can help you with Cisco's entire library of Unified Communications applications like Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express, and Unified Attendant Console.

Exchange 2010 Migration Help
Progent's Microsoft-certified Exchange 2010 Server engineers can help your organization to manage and troubleshoot your current Exchange 2010 deployment or provide the expertise of certified Exchange Server 2016 professionals and Exchange Online consultants to help you assess the value of upgrading to a modern version of Microsoft Exchange that offers quick payback by increasing your workers' efficiency, lowering the cost of equipment and support, streamlining administration, and integrating your key communications technologies.

Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid environments that combine Office 365 and on-premises Exchange. This permits you to have specific mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of designing, implementing and debugging your hybrid Office 365 solution. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical problems and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on time and within budget. To find out more about Progent's consulting services for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration with on-premises Exchange.

Planning and Migration Help for Microsoft Windows 10
Progent's Windows Windows 10 planning consultants can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Online and onsite evaluation and migration services for Windows 10 available from Progent's consultants include ROI estimates, project management, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile management, teleworker connectivity, security and compliance, streamlined deployment and administration, network design, wired/wireless convergence, disaster recovery planning, custom training for network management staff and end users, and ongoing technical help.

Talk to a Progent Network Consultant
To learn how to get in touch with a Progent network support expert for remote or on-premises support in , phone 1-800-993-9400 or go to Online Network Help.














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