Alaska Network System Support Services for Office Information Technology Network Systems: Online Phone Consultation and Repair
For business network systems located within the state of Alaska, Progent's Microsoft certified engineers can provide phone assistance and troubleshooting to fix your network systems troubles fast and cost effectively. Progent has developed world-class expertise, sophisticated tools and support knowledge bases to identify and resolve IT problems absent the expense and delays associated with onsite service calls.
If your Alaska organization is situated beyond the larger metro areas such as Anchorage, Juneau, or Fairbanks, your nearby computer network support choices may be limited in technical capability, or not available during a crisis. This can result in a office network that is unstable or causing wasted time due to technical issues continuing for too long. Progent’s group of field proven network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a large range of technical tasks for a extensive range of clients. This means you get not just the technical skills needed for the job, but a professional with field proven methods for applying those skills to provide excellent network solutions.
Broad and In-depth Expertise with Business Information Networks
Progent’s team of 60+ network consultants means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most vexing network issues. Progent has the know-how to identify fixes fast and implement them cost effectively.
Quick Access to Progent's World-Class Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent engineers have over ten years of experience supporting the Microsoft family of technologies.
Easy Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All service time is fully documented and invoiced to the actual minutes utilized.
Efficient Remote Access Utilities
Powerful remote access tools and experienced technicians and consultants combine to enable Progent to solve most IT problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going education.
Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given only to the highest class of businesses that operate closely with Microsoft, have demonstrated technical skills, and have confirmed customer references. Microsoft Gold Certified Partners are required to maintain large staffs of Information Technology experts who have undertaken extensive certification testing. Gold Partners are given access to exclusive support and training programs from Microsoft and early access to new software for training and evaluation purposes.
Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your company with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
Remote Network Administration
Remote support tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent engineers. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Detailed Service Documentation
Progent provides full and detailed documentation of all support work to ensure clients don’t ever feel “captive” to their support organization. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also provides a printed copy along with monthly invoices for accounting purposes.
Linux Support and Windows/Linux Integration
If your company network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and tight security. If you are developing Linux applications on a network that includes Windows-based servers, workstations and applications, Progent offers full-service IT outsourcing that allows you to focus on your area of high-value expertise.
Network Monitoring Expertise
Progent offers a range of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your and identifies issues before they can disrupt your network.
Sun Solaris Support Services
Progent offers your small business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.
Team Approach to Support and Problem Escalation
Computer networks have grown increasingly complex, and even many small office networks integrate software and hardware solutions from dozens of different manufactures, which leads to further integration complexity. It is impossible for even the most experienced individual to have deep knowledge in all areas of computer technology, or extensive practical experience in the huge range of hardware and software brands, models, and versions of software that can used by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical issues efficiently, at the least expense to you.
Expert Network Services for Collocation Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center worldwide. Progent’s long experience in working remotely with hosted data center environments allows us to assist clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in Northern California, and is fully supported remotely.
Remote Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on MOM so that your computer network support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service outages.
Progent offers Microsoft Windows Cluster Server support to help your business utilize high availability server clusters designed to provide 24x7 uptime. Windows cluster servers for fault-tolerant systems include Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. By assisting you t plan fault-tolerant clustered server environments around Windows Server Cluster 2003, Progent’s certified Windows engineers ensure that your high availability clustered servers are set up to optimize the business advantage of your computer system.
Progent's UNIX platform support services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide range of experience offers you an easy single source to show you how to build and manage a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat Linux, SUSE Linux, Mandriva Linux, Debian-GNU, and Slackware.
Progent's SonicWALL experts can show you how to select, install, and manage the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO family of products and can provide training to help you to manage SonicWALL security appliances. Progent's CISSP qualified consultants, CISM certified security engineers, and CISA qualified IS security audit consultants can show you how to design an end-to-end security plan, including written policies, and build protection into your business practices.
Progent's Microsoft and Cisco certified experts provide several service programs to help mid-size and large organizations develop a cost-effective and successful internal Computer Support Help Desk. Progent's consulting services include Return on Investment analysis, process study and improvement, management reporting, education of internal staff, and documentation of procedures. Progent's Software Selection and Integration Support Services help businesses analyze the numerous top level Help Desk software packages on the market and determine which products may be excessively costly, lack critical features, or align poorly with your organization's corporate culture. Progent also provides short-term staffing for companies who need to reinforce their in-house Help Desk team for occasional tasks or to substitute for absent or incapacitated personnel.
Progent can help you plan and implement a smooth move to Microsoft Dynamics GP so that you retain your data, improve your security, enhance your management reporting, take full advantage of Microsoft Office integration, and minimize productivity interruption by creating and executing a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP users so you don't lose productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports consulting, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce specialized business software and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.
If your company network mixes UNIX, Linux or Solaris platforms with MS Windows, Progent can assist you to integrate your IT resources into a unified environment that allows all your OS platforms to run side by side for easy management, transparent dataflow, high dependability, enhanced throughput, and tight security. Progent's UNIX and Microsoft Windows coexistence assistance services feature network infrastructure integration and service, consulting for Windows services for UNIX, remote server monitoring and administration, online technical support and repair, in-person technical support, and help desk call center outsourcing.
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Mid-size companies who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
If you have a small business network with 10 to 50 desktop users, Progent's computer outsourcing services save your company from dependence on an individual freelance consultant while giving you affordable and reliable access to enterprise-class technical expertise. By delivering IT support help when you require it, offering advanced knowledge for key technologies, offering unique support such as automated server monitoring, and charging only for support you use, Progent gives you an economical solution for maximizing the business value of your small office information system. Progent is the intelligent way for small organizations to create and maintain a robust and safe IT network and to benefit from fast access to the skilled consulting ordinarily restricted to businesses who are able to support a sizeable internal IT organization.
Progent's Microsoft-certified consultants can provide computer support and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2003. Progent’s consulting professionals can show you how to plan, deploy, maintain and manage the entire family of Windows .NET Servers including Microsoft Windows 2000 Server, SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Application Center, SharePoint Server, SharePoint Services, Virtual Server, Project Server, and System Center Operations Manager 2007 and MOM 2005.
For small business IT networks, managing and coordinating virus defense with disaster recovery plus the preparartion for recovering vital information assets after a successful attack requires a continual struggle that entails a variety of software utilities, processes, and security policies. Progent’s CISM and ISSAP certified security experts can help you with system security and virus defense at any level, from security assessments to creating a complete security plan. Progent’s security consulting services feature affordable hourly or contract service to help clients set up and maintain secure small business IT networks based on Windows and Cisco Systems solutions. Progent offers expertise for IT security products from all leading security defense companies such as Cisco Firewall, Computer Associates, Juniper Netscreen, Checkpoint, McAfee, Sonicwall, Ingate, and Watchguard. Progent’s network security consulting engineers can provide expertise in physical security, wireless security, operational security, hardware security, programming security, security architecture, security management practices, security design, security assessment, and system security auditing. Progent can also assist with telecommunications, network and Internet security, access control technology and methodology, disaster recovery planning, data backup, and encryption.
Small to middle size businesses can now enjoy all the advantages of Microsoft Operations Manager and also have quick access to Progent’s Microsoft and Cisco certified IT support experts. With Progent's economically priced IT support programs, mid-size organizations can select a basic MOM-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2005 and MOM 2000 to offer small company information systems enterprise-class reliability, protection and productivity.
Progent's certified Windows 2000 Server experts can provide computer support and IT consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, update, and troubleshooting services include network planning, installation, project management, local and off-site technical support, Help Desk outsourcing, professional security analysis, full service outsourcing, and economical co-sourcing.
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who utilize trusted freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.
