For business networks located anywhere in the state of Alaska, Progent's Microsoft and Cisco authorized technical experts can deliver remote phone help and remote troubleshooting to repair your computer system problems fast and cost effectively. Progent has acquired enterprise-class skills, advanced software tools, and support databases to troubleshoot and repair network problems while avoiding the expense and delays normally associated with in-person service visits.

If your Alaska company is situated beyond the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your local computer support options may be limited in expertise, or not available during an emergency. This results in a network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of expert network consultants average more than twelve years of real-world industry experience, in the trenches of network support, performing a broad range of technical projects for a varied range of clients. This means you get not only the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to deliver efficient network solutions.

Best Practices Followed by Seasoned Consultants
Many companies situated far from cities with plentiful network consultants utilize less qualified or unseasoned local consultants for critical network support services. This can produce a network that is unstable or inefficient. Progentís team of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the front lines of IT support, providing an extensive array of technical tasks for a diverse mix of customers. This means that with Progent you get not only high-level computer network skills, but a consultant who understands computer industry leading practices in using those skills to resolve real-world business network problems efficiently and in a consistent way.

Eliminate Dependence on an Individual Freelance Consultant
By building a partnership with a full-service computer support firm such as Progent rather than with an individual freelance consultant, your company is assured timely availability of knowledgeable professionals whenever you need them. You do not have to be concerned that illness, classes, vacations, or conflicting jobs with other clients will cause you to be without support during a crisis.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network. Read about the complete ProSight line of affordable network management outsourcing services for small and mid-size businesses.

Android Smartphone Integration and Management
Progent's Android smartphone integration expertise have extensive experience providing online and onsite support for businesses of any size who want to integrate Android phones into their information systems so that users can communicate and collaborate while on the go. Progent offers the breadth of skills to solve technical issues that span multiple manufacturers and that entail a mix of older and current information technology. Progent provides affordable online consulting to help you with any stage of planning, implementing, managing and maintaining your BYOD environment. Progent can deliver as-needed technical support to help you to handle particularly challenging IT issues, or Progent can provide comprehensive project management services to help you complete strategic IT projects on time and within budget. Progent can help with on-premises, cloud-based, or hybrid networks and offers expertise with operating systems, applications, management tools and hardware infrastructure. Progent also offers specialized group or one-on-one training sessions to help you manage and operate Android phones securely and productively.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for scanning the content of outbound email messages and attachments and blocking the transmission of confidential or unauthorized information or spam. ProSight Email Guard's email content filtering technology can also help avoid being blacklisted and stay in compliance with industry security standards and regulatory mandates including HIPAA and Sarbanes-Oxley. Find out more about the complete ProSight series of affordable network management outsourcing services for small and mid-size organizations.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

SQL Server 2012 Consulting
Progent offers the expertise of certified SQL Server 2012 engineers as well as experienced database application programmers, database administrators, project managers, network infrastructure architects, business continuity planning specialists, and certified data security consultants to help your business to manage your Microsoft SQL Server 2012 solution and define an efficient and safe IT infrastructure that lets you maximize the business benefit of SQL Server 2012. Progent can also help your organization to upgrade to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers offer advanced remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small or midsize businesses and campus networks to enterprise data centers and public clouds. Progent can assist you to implement Cisco's continually evolving switch solutions to achieve the performance, expandability, availability, virtualization support, security and ease of management needed by your business. To learn about Progent's consulting and support for Cisco's extensive portfolio of Catalyst switches, see Cisco Catalyst switch consulting and support. To learn about Progent's consulting and support services for Cisco's Nexus family of data center switches, see Cisco Nexus switch support. For information about Progent's support for Meraki switches, go to Cisco Meraki switches consulting services.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a DR solution based on VMware SRM.

Mac OS X Support
Progent's experts in Apple Mac technology can provide Apple Macintosh users a variety of technical services including desktop support, help with Apple Mac application software, security and accessibility consulting, incorporation with Windows networks, and custom training. For business networks based solely on Macintosh OS X or for environments incorporating a mix of Macintosh, Linux, and Windows based servers and workstations, Progent has the background and depth to handle the complexity of architecting, configuring and maintaining a network system that is reliable, safe, fast, and supportive of your business needs.

Responsiveness of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center is committed to providing the best quality of online IT support services offered anywhere for both emergency as well as non-critical problems. For emergency issues that affect many users, crucial individuals, or a mission-critical application, the TRC will engage in less than an hour. For standard problems, the TRC will in less than two hours. In all cases, your trouble ticket will be generated promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on every resolved issue to verify you are satisfied with the results and ready to close out the ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

Windows Server 2012 Consulting Support
Progent's certified Windows Server 2012 R2 consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop test environments and migration strategies, tune your network for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management, staff, develop an enterprise-wide security plan, streamline IT administration, help with creating applications, and build and validate a DR/BC plan. If your organization is thinking about migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can help you to evaluate the value of Windows Server 2016 for your business and design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture.

Progent's Consulting and Training Support for Microsoft Office Word and Microsoft Office 365 Word
Progent's Microsoft Office Word and Office 365 Word experts can provide a broad selection of economical online support services to help you to maintain your existing Microsoft Word environment or help you to move to a newer release of Microsoft Office Word. Services offered by Progent's experts include VBA software development, identifying and fixing compatibility issues between different releases of Office Word, integrating Word with different Office applications like Excel and Outlook or with 3rd-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, and smart phone and tablet synchronization, and remote Office Word training customized for your special requirements.

Linux Consulting and Linux/Windows Integration
If your organization's network combines Linux technology with Windows, Progent can help you to integrate your servers into a cohesive network that allows all your platforms to coexist peacefully for easy management, seamless dataflow, fault tolerance, high performance, and integrated security. If you are creating Linux based-software within an environment that includes Microsoft Windows-based servers, workstations, and application software, Progent can provide full-service IT outsourcing that frees you to focus on your area of expertise.

Contact a Progent Computer Support Expert
To see how you can access a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or visit Remote Computer Support.














© 2002- 2018 Progent Corporation. All rights reserved.