For small business computer networks located within the state of Alabama, Progent's Microsoft and Cisco certified technical experts can deliver phone assistance and troubleshooting to fix your network issues fast and cost effectively. Progent has developed top-notch skills, sophisticated tools, and support databases to diagnose and fix network problems while avoiding the high cost and delays normally associated with on-site service calls.

If your Alabama business is situated beyond the larger metropolitan areas such as Birmingham, Birmingham, Mobile, or Huntsville, your local network support options may be limited in expertise, or not available during urgent situations. This results in a network environment that is unusable or causing wasted time due to technical problems persisting for too long. Progent’s group of expert network consultants average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a diverse range of clients. This means you get not just the technical expertise needed for the task, but a consultant with proven methods for applying those skills to assist with cost effective network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given only to the highest class of businesses that operate closely with Microsoft, have demonstrated technical expertise, and have verified client references. Microsoft Gold Certified Partners are required to maintain large staffs of Information Technology experts who have undertaken comprehensive proficiency testing. Microsoft Gold Certified Partners are given access to special support and training programs from Microsoft and early access to new software for training and evaluation purposes.

Software Applications Support Services
Progent's Experts Team offers consulting expertise in specific application areas. By representing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and complete IT solutions that align with the unique needs of your business. Application expertise offered by Progent include ERP, MRP and financial software support plus support and specialized training for Microsoft Project, Excel and Microsoft Word.

Powerful Online Support Utilities
Powerful remote access utilities and seasoned technicians and engineers combine to allow Progent to resolve most IT problems quickly and cost effectively. Progent is a pioneer in online troubleshooting and system monitoring, and as a Microsoft Gold Partner Progent's technical team members have the advantage of a broad assortment of Microsoft support tools, technical databases, and extensive education.

Virtual Training for Desktop Applications
Progent provides online virtual training for popular desktop programs and operating systems including Microsoft Excel, Word, Publisher, Outlook, Acrobat, Photoshop, Crystal Reports, and Microsoft Windows Vista and Windows 7. Virtual training offers all the advantages of traditional in-person seminars, including instant interaction between students and trainers, but eliminates the expenses of transportation and the hassle of trying to synchronize the schedules of multiple workers.

Broad and In-depth Expertise with Business Networks
Progent’s team of over 100 computer network consultants means clients can take advantage of the leverage of more than 1,000 years of cumulative experience and shared knowledge to resolve the most difficult computer issues. Progent’s certified network engineers have the experience to come up with fixes quickly and implement them cost effectively.

Experienced with a Wide Range of Business Networks
Progent’s expert certified consultants have provided IT IT support to thousands of businesses in hundreds of diverse sectors, giving Progent a solid experience on what technology solutions work and which ones don’t. Progent has provided online IT service to companies in each state in the U.S. and offers on-premise support in most zip codes. Progent regularly receives customer commendations confirming the excellence of Progent's technical staff.

Remote Server Monitoring with System Center Operations Manager
Progent offers a selection of network maintenance packages based on System Center Operations Manager. Progent's automated, round-the-clock server monitoring makes your computer network support proactive rather than crisis-based. By anticipating potential issues before they cause system downtime, Progent's automated server monitoring can keep your network environment free of stressful and expensive service outages.

Affordable Support Solutions
Many small companies utilize flawed metrics when shopping for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with insufficient technical background can take many times longer to perform the same task than an experienced Information Technology professional. As an example, billing a third less per hour, but taking three times longer for the same task is hardly a deal. Even worse, a poorly designed or configured I environment that is undependable and difficult to manage or expand can cost a business many times more than its setup price due to lost productivity. Progent's customer testimonials from satisfied businesses throughout the United States indicate the efficiency of Progent's service model and the technical capability of Progent's team of IT professionals.

One-stop Shopping for Comprehensive Computer Network Support Services
Progent can act as a one-stop source for the majority of IT support needs for small businesses. While concentrated on supporting environments from Microsoft and Cisco, Progent consultants regularly install, configure, and troubleshoot solutions from leading hardware and software companies such as Check Point Software, WatchGuard, Juniper Networks, and SonicWALL. Progent also offers Apple Macintosh expertise and Linux consulting.

Business Software Development
Progent can provide expert software designers and programmers for creating custom business applications in fields that include eCommerce, external and internal web sites, Microsoft Dynamics Great Plains accounting customization and training, Microsoft Dynamics SL support, and custom analytical reporting. Progent has extensive experience with both simple and complex software development projects for companies of all sizes.

Server Virtualization Expertise
Progent's IT management consultants have expertise with key server virtualization technologies and offer Windows Server 2008 Hyper-V Virtual Server consulting, VMware Virtual Server assistance, and Microsoft Virtual Server 2005 consulting. Progent's experts can assist you to design your IT environment to take full advantage of virtualization products, assist you to install and integrate virtual servers to maximize throughput, reliability and manageability while reducing expenses, propose and validate business recovery plans that minimize downtime in case of major interruption of your network availability, and deliver continuing maintenance, troubleshooting, and consulting services as your company grows and virtual technology advances.















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