Alabama Network Support Services

If your Alabama business is located outside of the larger metro areas such as Birmingham, Birmingham, Mobile, or Huntsville, your nearby network systems support options may be limited in technical capability, or unavailable during urgent situations. This results in a office network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s staff of field proven network engineers average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a diverse range of customers. This means you obtain not only the technical competency needed for the task, but an expert with demonstrated methods for applying that expertise to provide cost effective network solutions.

PC Desktop Support Services
Progent's desktop support staff can assist your company to set up PCs, notebooks, or wireless communicators as needed or help you to plan and implement a company-wide migration to a new edition of an OS or a new release of a key desktop application. Progent's Microsoft desktop consultants can configure programs from Microsoft's Office suite of end-user products or Microsoft Dynamics financial and customer relationship products on your client PCs so they interact productively with all Microsoft programs, products from third-party publishers, database servers, and key solutions throughout your network. For example, Progent can set up Outlook email client on a workstation or notebook to align with both the work profile of your employee and the protection policies of your company. Progent can also provide on-line and in-person technical services for workstations.

Full Array of Security Assistance
Progent's CISM, GIAC, and CISA certified security consultants can assist you to perform complete security assessments, recover rapidly from virus and worm attacks, configure firewalls, set up safe techniques for remote and mobile connectivity, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and develop a corporate-wide security strategy based on 24x7 automated monitoring.

Virtual Seminars for Popular Applications
Progent provides live virtual instruction for popular desktop programs and operating systems including Office Excel, Word, PowerPoint, Project, Acrobat Writer, Photoshop CS, Crystal Reports, and Windows XP and Vista. Virtual learning provides the benefits of traditional classroom sessions, including immediate communication between students and trainers, but avoids the expenses of travel and the challenge of trying to accommodate the schedules of multiple students.

Best Practices Applied by Expert Engineers
Many organizations situated far from areas with plentiful network consultants resort to less qualified or unseasoned local resources for critical IT support services. This can result in a network that is undependable or unproductive. Progent’s team of Microsoft and Cisco qualified engineers average over ten years of real-world industry background, in the front lines of network support, providing an extensive range of information system tasks for a diverse mix of customers. This means that with Progent you receive not only high-level technical skills, but an engineer who follows computer industry best practices in applying those skills to solve actual information network issues successfully and in a consistent way.

Eliminate Dependence on Freelance Consultants
By creating a partnership with a full-service computer support firm such as Progent rather than with a freelance consultant, you are ensured timely availability of knowledgeable professionals whenever you need them. You do not have to worry that illness, training, vacations, or conflicting priorities with different clients will cause you to be with no support during a crisis.

Powerful Remote Access Tools
Powerful online support tool and experienced technicians and consultants combine to allow Progent to solve the majority of IT problems quickly and cost effectively. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical databases, and on-going training.

Sun Solaris Consulting Services
Progent offers your company access to experienced Sun Solaris consultants, support experts accredited by Microsoft and Cisco, and security engineers with CISSP and CISM credentials. Progent’s can provide consultants to support Sun Solaris integration with Microsoft and Linux-based networks and can also help your company to implement migrations between Solaris and Windows-based environments.

One-stop Shopping for Comprehensive IT Support Services
Progent can be a one-stop source for the majority of IT support requirements for small organizations. While concentrated on supporting solutions from Microsoft and Cisco, Progent consultants frequently deploy, configure, and maintain solutions from leading hardware and software vendors including Check Point Software, WatchGuard, Juniper Networks, and Symantec. Progent also provides Apple Mac expertise and Linux consulting.

Team Approach to Support and Technical Issue Escalation
Information networks have grown increasingly sophisticated. In addition, most small office networks incorporate products from many different manufactures. This makes network integration and support increasingly difficult. It is impossible for even the most talented individual to have deep familiarity in all areas of information technology, or extensive practical experience in the thousands of brands, versions, and updates that small businesses incorporate in their information systems. Progent follows a team approach to computer consulting and depends on application experts to bring in-depth knowledge when necessary to fix complex technical issues effectively, at the least expense to your company.

Expert Network Services for Collocation Data Centers
Progent provides support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center nationwide. Progent’s lengthy background in providing remote technical support for hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is entirely supported remotely.

24x7 Technical Support for Maximum Network Availability
For organizations with mission-critical applications, Progent offers optional online technical support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring packages, this service option can help ensure the maximum network uptime.