For small business networks located within the state of Arkansas, Progent's Microsoft authorized technical experts can deliver remote phone help and troubleshooting to fix your network systems issues quickly and cost effectively. Progent has acquired enterprise-grade skills, advanced software utilities, and support databases to identify and resolve computer network problems while avoiding the expense and time delays normally associated with onsite service dispatches.

If your Arkansas business is situated beyond the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network systems support options may be limited in skills, or not available during an emergency. This results in a network environment that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progentís team of field proven network professionals average more than twelve years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for a diverse range of customers. This means you get not only the technical competency needed for the job, but a professional with proven methods for applying those skills to deliver excellent network solutions.

Wireless Site Survey
Progentís Wireless Site Survey helps you to design and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN customized for your environment, offering you a WLAN that delivers the coverage, speed, load-handling capability, Quality of Service, security, and roaming capability your business needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed onsite service. Progentís on-premises survey includes physical walkthroughs, RF and data protection audits of your existing wireless network, analysis of your buildingís layout, testing for radio frequency contention, signal propagation modeling, identification of the best locations for customer-requested Wireless Access Points (WAPs) including Aironet access points, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a detailed report defining the new wireless network.

Cisco Unified CM and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM), formerly known as CallManager, functions as the center of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) provide a borderless IP-PBX by integrating with unified messaging apps like Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's Cisco-certified CUCM and CallManager experts can assist with any aspect of Unified Communications Manager configuration and debugging in areas that include integrating Cisco Voice over IP phones and video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, designing UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

Progent's Consulting, Development and Training Services for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Office Excel and Office 365 Excel application consultants can provide a broad variety of online services to help you to design, develop, test, deploy, administer, and troubleshoot business applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help your business to upgrade your current Excel solutions to the newest versions of Excel, integrate Excel with iOS and Android smart phones and tablets, and identify and fix compatibility issues between various versions of Office Excel. Progent offers on-demand support to organizations looking for a quick solution to a specific issue associated with Excel and Progent also offers full project management services for migrating or creating mission-critical applications based on Excel. Progent's affordable online training classes for Office Excel can be customized to address the needs of individual users or teams.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read about the entire ProSight portfolio of low-cost network management outsourcing services for small and mid-size organizations.

Disaster Recovery/Business Continuity Planning Support Services
Progent can provide high-level remote consulting for disaster recovery/business continuity planning, testing, and training to help you to respond to potential catastrophes, minimize downtime for your vital IT operations, eliminate lost information, and meet examiners' letters and contractual requirements. Progent's business continuity experts can team with your management and IT support group to perform risk evaluation, identify interdependencies, identify the assets needed to run your organization, determine key IT services and specify allowable recovery times, select hot backup sites, set up secure remote access capability for key employees, plan emergency notification mechanisms and define duties for personnel, document a complete recovery and test plan, and provide training for management and technical staff to carry the agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to create a cost-effective disaster recovery solution for multi-site or hybrid cloud environments using failover cluster tools proven in Microsoft's Azure public cloud.

Apple macOS and OS X Consulting Services
Progent's engineers offer Apple macOS and OS X clients a range of services including online Apple macOS and OS X desktop help, expertise with Mac software, Office 365 Outlook for Mac and Microsoft Exchange expertise, Apple macOS and OS X security and connectivity consulting, integration between Mac and Windows networks, and one-on-one training. For business systems based exclusively on Apple macOS and OS X or for environments incorporating a mix of Apple macOS and OS X, Linux, and Windows-based servers and workstations, Progent has the background and knowledge to handle the complexity of architecting, configuring, and maintaining a network infrastructure that is dependable, safe, fast, and aligned with your business goals.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants offer expert remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small or midsize businesses and campus LANs to enterprise data centers and public clouds. Progent can show you how to implement Cisco's rapidly evolving switching solutions to realize the speed, expandability, availability, virtualization support, security and ease of management demanded by your organization. For information about Progent's support for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. To find out about Progent's consulting services for Cisco's Nexus line of data center switches, refer to Cisco Nexus switch consulting and support services. To learn about Progent's support for Meraki switches, refer to Meraki switches configuration and management.

Cost-effective Network Support Solutions
Many small businesses rely on flawed metrics when shopping for a computer consultant. Cost per hour is usually not a reliable measure for value. A consultant with inadequate technical background can take many times longer to perform the same job than an experienced IT expert. For example, charging 30% less per hour, but taking three times as long for the same job is hardly a deal. Still worse, a badly designed or configured network environment that is unreliable and hard to manage or upgrade can cost a small business many times more than its setup price due to lost productivity. Progent's customer testimonials from satisfied businesses across the United States confirm the effectiveness of Progent's support model and the expertise of Progent's team of engineers.

Cisco Wireless VoIP Phone Solutions
Integration of Cisco's wireless IP phones usually requires that IT teams set up and optimize many key pieces of your wireless infrastructure such as APs, routers, wireless LAN controllers, and management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and onsite assistance to help your organization create and maintain a Cisco wireless VoIP phone solution by providing integration services that range from troubleshooting the configuration of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.

Progent's Client Testimonials
Progent has delivered online or onsite network consulting help to organizations in each state in the U.S. Many of these customers have shown their high regard for Progent in the form of testimonials to the high quality of Progent's support personnel. Take a look at Progent's client testimonials to learn what they have said concerning the high level of Progent's consulting services

System Center 2016 Consulting Services
System Center 2016 delivers major enhancements in the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; unified management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

Contact a Progent Network Consultant
To see how you can contact a Progent computer consultant for online or on-premises help in , call 1-800-993-9400 or go to Online Computer Support.

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