For business computer networks located anywhere in the state of Arkansas, Progent's Microsoft authorized engineers can provide online help and remote troubleshooting to fix your computer network troubles fast and affordably. Progent has acquired enterprise-level expertise, software tools, and support knowledge bases to identify and resolve computer network problems without the expense and time delays associated with in-person service visits.

If your Arkansas company is situated outside of the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your local network systems support choices may be limited in expertise, or not available during an emergency. This can result in a office network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progent’s group of seasoned network professionals average more than ten years of real-world IT industry experience, in the trenches of network support, performing a large variety of technical tasks for a varied range of customers. This means you get not just the technical competency needed for the task, but a consultant with demonstrated methods for applying those skills to provide cost effective network solutions.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Colocation Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento includes a collection of dedicated servers and network infrastructure intended to be used online or on site to facilitate piloting, evaluations, capacity testing, repair, disaster recovery simulation, education, and additional purposes to help Progent's customers succeed with major projects.

IT Support for Small Governments and School Districts
Progent has extensive experience providing a broad range of remote IT consulting and emergency repair services to local governments and schools throughout the U.S. Progent is one of the industry’s pioneers in providing advanced online IT consulting and has delivered network solutions to clients in all 50 states. Progent's online computer consulting for local governments saves travel costs and resolves issues more quickly than onsite service calls.

Full Range of Security Services
Progent's CISM, GIAC, and CISA certified security consultants can help your company to perform complete security audits, restore operations quickly from virus and worm attacks, set up firewalls, configure secure techniques for off-site and mobile access, install spam and virus protection and email encryption, and craft a corporate-wide security plan built around round-the-clock automated network monitoring.

Unified CM and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, acts as the foundation of Cisco's collaboration solution. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) provide a modern IP-PBX by integrating closely with applications that include Cisco Unified CM IM and Presence Service, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager experts can help with any facet of Unified CM setup and debugging in areas that include integrating Voice over IP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE support, creating Cisco UCS server clustering solutions for survivability, and integration with Exchange and Skype for Business.

Desktop Support Services
Progent's desktop support team can help your company to set up desktop computers, laptops, or wireless devices as needed or assist your business to plan and carry out a company-wide migration to a current version of an OS or a new version of a key desktop program. Progent's Microsoft PC specialists can install titles from the Office suite of end-user products or Microsoft Dynamics financial and customer relationship products on your client PCs so they interact efficiently with other Microsoft applications, products from popular publishers, business servers, and key services network-wide. For example, Progent can configure Microsoft Outlook on a desktop or notebook to align with both the work profile of the user and the protection policies of your business. Progent can also provide remote and in-person technical support for desktops.

Microsoft Exchange 2010 Server Migration Support
Progent's Microsoft Gold-certified Exchange Server 2010 consultants can help your company to advantages the benefits of Microsoft Exchange 2010 for your business and can help your IT staff to plan and execute an affordable upgrade to Exchange Server 2010 from Exchange 2003 or Exchange 2000 that will provide quick return on investment by improving your productivity, lowering the expense of equipment and service, simplifying management, and integrating your key communications technologies.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.

Mac OS X Consulting Services
Progent's support professionals for Apple Mac technology can provide Apple Mac users a variety of services including desktop support, assistance with Apple Mac application software, security and accessibility consulting, incorporation with Windows networks, and custom training. For business systems based solely on Apple Mac OS X or for networks utilizing a mix of Mac, Linux, and Microsoft powered servers and workstations, Progent has the background and depth to deal with the complexity of architecting, setting up and managing a network infrastructure that is reliable, secure, efficient, and supportive of your business needs.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft Gold-certified information technology experts can provide Windows Server 2016 migration consulting services to help businesses of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.

Azure cloud Integration Consulting
Progent's Microsoft Azure integration experts can help you with any stage of Microsoft Azure integration including requirements definition, prerequisites assessment, system design, pre-production testing, implementation, automated administration, performance optimization, license controls, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can assist you to configure and troubleshoot firewalls and VPN connections so that your clients can securely connect to Azure-based resources, and Progent's Microsoft Gold-certified consulting experts can assist you set up key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist you to set up a hybrid environment that seamlessly combines on-premises datacenters with Azure-based resources.

MS SQL Server Software Development
Progent's certified SQL Server application programmers can help with the entire lifecycle of building and managing SQL Server database applications. Progent follows leading practices within Microsoft's MSF Framework to develop extensible, easy-to-manage line-of-business applications and to finish software development projects on time and within your budget. Development expertise offered by Progent for SQL Server environments includes functional specs, database modeling, ETL development, data integrity, T-SQL coding, software configuration, storage management, tuning, backup and restoration, clustering and virtualization, replication, security and compliance, and disaster recovery/business continuity planning.

Get in Touch with a Progent Network Consultant
To see how to access a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or go to Remote Computer Support.

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