Arkansas Computer Network Consultant for Office Computer Networks: Remote Assistance and Troubleshooting
For small company computer networks located within the state of Arkansas, Progent's Microsoft and Cisco certified technical experts can provide online support and remote troubleshooting to fix your computer system troubles fast and affordably. Progent has developed enterprise-class expertise, software tools and support databases to diagnose and resolve network problems without the high cost and delays normally associated with onsite service dispatches.
If your Arkansas organization is located beyond the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support choices may be limited in skills, or not available during urgent situations. This results in a computer network that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progent’s group of network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a varied range of clients. This means you obtain not just the technical know how needed for the job, but a consultant with proven methods for applying those skills to provide affordable network solutions.
Eliminate Reliance on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.
Immediate Assistance for Urgent Issues
With Progent’s remote support services, you can get immediate support for issues that are causing wasted productivity without the lengthy wait for an on-site service technician. For day-to-day administration work, Progent’s off-site support engineers can perform most jobs within minutes of a request, instead of forcing you to wait for hours or days.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert consultants resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Remote Network Administration
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent engineers. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.
Software Applications Support Services
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and complete IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your corporate mail free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also includes monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policies.
Team Approach to Service and Problem Escalation
Computer networks have grown increasingly complex, and even many small business networks integrate software and hardware solutions from many different suppliers, which leads to further integration complexity. It is very difficult for even the most capable individual to have deep knowledge in all areas of computer technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can utilized by small businesses. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical issues efficiently, at the least cost to you.
Custom Development Services
Progent can provide expert software designers and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully creating both simple and complex application development projects for businesses of all sizes.
Extensive Network Security Evaluation
Progent’s CISSP and CISM certified engineers can efficiently perform comprehensive security audits, firewall evaluation and stealth penetration testing on mission-critical business IT networks.
Remote Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM so that your computer support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service outages.
Cisco Certified Systems Instructor (CCSI) Network Support Consultants Consulting Service
Progent offers clients access to engineers who have earned some of the IT industry's most prestigious certifications. Progent thinks that customers deserve to know that their IT service professionals have accredited training plus extensive practical backgrounds so that Progent's customers can use Progent's support with confidence. Often, vendor certifications such as the CCIE confers priority for substantially superior vendor help than is available to uncertified consultants, enabling Progent to deliver customers a higher class of IT service. In other cases, recognized credentials such as CISM or CISSP for IT security can help corporate clients to demonstrate compliance with regulatory requirements by engaging the services of recognized IT professionals.
Progent's CISSP qualified security consultants, or Certified Information Systems Security Professionals, are consultant who have earned CISSP Certification as a result of rigorous study and thorough examination. CISSP Certification indicates mastery of an international standard for information security. ANSI has granted the CISSP credential accreditation in the field of IT security under ISO/IEC 17024. Areas of knowledge included within CISSP include Security Administration Procedures, Security Design and Test Systems, Access Permission Systems, Applications Development Security, Business Processes Security, Hardware Security, Encryption, Telecommunications, Internet Security, and Business Continuity Planning.
If your business computer system mixes UNIX, Linux or Sun Solaris technology with MS Windows, Progent can show you how to integrate your IT resources into a cohesive environment that permits all your operating systems to run side by side for easy management, transparent dataflow, high availability, enhanced performance, and strong security. Progent's UNIX and Windows coexistence assistance services include IT architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online network help and troubleshooting, on-site technical support, and help desk call center support.
Progent's Microsoft and Cisco certified experts provide three ways to help mid-size and large businesses develop a cost-effective and successful in-house Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process study and enhancement, management reporting, training of internal staff, and documentation of processes. Progent's Software Selection and Integration Support Services help companies sift through the numerous high-quality Help Desk software packages available and decide what packages might be too costly, miss key functions, or align poorly with your company's business goals. Progent also provides short-term staffing for businesses who need to augment their internal Help Desk team for special tasks or to substitute for absent or incapacitated personnel.
Progent's expert consultants can help you define and implement a smooth in-place Exchange Server 2003 migration strategy that avoids network disruption, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2003 help, repair, and design offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
Progent's fault tolerant support services for small business networks offer Microsoft and Cisco-qualified network experts who can help you implement clustered servers to build a robust computing environment that includes essential technologies and activities for line-of-business environments. Progent’s high-availability system consultants can help you create ultra-reliable networks by designing and integrating the expanding suite of Microsoft Windows Cluster servers. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By showing you how to create your non-stop environment around Microsoft Windows Server 2003 Cluster, Progent’s consulting experts can help configure a network infrastructure with features that include fault tolerant Internet access, network load balancing, fault tolerant data center design, high-availability interoffice connectivity, high-reliability multi-location networks, and fault-tolerant business continuation design.
Small to middle size businesses can now get all the advantages of MOM and also have fast access to Progent’s Microsoft and Cisco qualified network consulting experts. With Progent's economically priced IT support packages, mid-size organizations can choose a simple MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small company information systems enterprise-class availability, protection and performance.
Progent's Microsoft-certified experts have 18 years of experience providing e-mail, electronic messaging and email/telephony integration solutions for Northern California businesses. Progent provides affordable Microsoft Exchange 2003 Server support services to strengthen email security and virus protection, achieve high availability email, and facilitate remote and mobile email connectivity. Progent’s Microsoft Exchange help and support offerings can aid you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 5.5 to Exchange Server 2003 or Exchange Server 2000. In addition Progent provides Windows XP and Vista desktop email help for Exchange and Outlook and can show you how to configure Outlook 2003, Microsoft Outlook 2000, Outlook XP, and Outlook Web Access (OWA). For email virus protection and spam filtering, Progent supports Postini managed services and Trend Micro software. Progent is also a Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent is able to help small organizations benefit from Postini’s enterprise-class spam blocking solutions.
Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates large invoices for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
Progent's Microsoft and Cisco certified network consultants can provide a broad range of knowledge concerning the core computer technologies required for small business IT systems. Progent's main services include system configuration, Microsoft Exchange help, network protection support, and Help Desk services. Progent's Application Experts Team offers professional consulting support in special application fields such as ERP, MRP, custom financial systems, Customer Relationship Management, Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. Progent can also supply small organizations with part-time Chief Information Officer services.
Microsoft System Center 2005 delivers comprehensive information system management by bringing together and enhancing the change, configuration, event, and performance management capabilities built into Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 provides sophisticated IT management products including SMS 2003 for change and configuration management, MOM 2005 to increase network productivity, and System Center Reporting Server to consolidate event and performance information. Progent has broad expertise providing Systems Management Server support services and Microsoft Operations Manager help as well as a long background troubleshooting and administering mixed-vendor networks based on Microsoft, Cisco, Unix/Linux, Mac and other IT companies. This variety of hands-on consulting enables Progent to deliver comprehensive IT management solutions that incorporate the industry's most powerful software.
For enterprises with branches in California or any area covered by Progent's engineers, Progent's Microsoft-qualified network support experts and certified Cisco network consultants offer a variety of IT support services including project management, Sarbanes Oxley compliance, office moves, enterprise security, network design, on-site or remote emergency support, and troubleshooting for data center hosting facilities. A Progent IT consultant can show you how to plan a multi-office information system that makes efficient use of collocation services and Internet data centers. Progent’s Microsoft qualified engineers can help major enterprises plan, integrate and maintain major rollouts of updated versions of Microsoft technology such as Active Directory, Exchange Server, Systems Management Server, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and Cisco Certified Network Professional experts can help you deploy Cisco technology for connection solutions that incorporate basic, high-speed, integrated, and remote networking.
