For small company networks located in the state of Arizona, Progent's Microsoft and Cisco authorized technical experts can deliver remote phone assistance and troubleshooting to solve your network systems troubles fast and affordably. Progent has acquired top-notch expertise, sophisticated tools, and support knowledge bases to troubleshoot and repair computer network problems while avoiding the cost and delays normally associated with on-site technical service dispatches.

If your Arizona small business is situated outside of the larger urban areas such as Phoenix, Tucson, Mesa, or Glendale, your nearby network support choices may be limited in technical expertise, or not available during an emergency. This can result in a office network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís team of seasoned network professionals average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a diverse range of clients. This means you get not just the technical skills needed for the job, but a professional with field proven methods for applying that expertise to assist with efficient network solutions.

Network Support for Small Governments and School Districts
Progent has a long background delivering a broad range of remote IT support and urgent repair services to local governments and schools throughout the U.S. Progent is among the industryís pioneers in delivering expert online IT consulting and has provided network solutions to clients in all 50 states. Progent's remote information technology consulting for local governments saves travel costs and resolves issues faster than on-premises support.

Cisco Unified Communications Manager and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager, formerly known as CallManager, is the heart of Cisco's collaboration platform. Unified CM and Unified CM Express (CME) offer a location-independent IP-PBX by integrating with unified messaging apps that include Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's Cisco-certified CUCM and CallManager consultants can help with any facet of Unified CM configuration and troubleshooting in areas that include integrating Voice over IP phones and video IP phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, installing ISR routers with CUBE support, creating UCS server clustering systems for high availability, and integration with Exchange Server and Skype for Business.

Online Consulting for Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008 R2 represents a major advance in making information networks more secure and available, simpler to virtualize and manage, more expandable, and able to provide an improved environment for web publishing. Progent's Microsoft-certified Windows Server 2008 engineers can deliver expert, affordable remote support to assist your business benefit fully from the enhancements built into Windows Server 2008 R2 by delivering certified consulting, support, education, management, network monitoring, and security engineering services.

Juniper and NetScreen Consulting
Progent's Juniper-certified network consultants can assist you to plan and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and migrate efficiently from discontinued equipment to current releases. Progent's Junos OS engineers offer expertise with Juniper's flagship network operating system to help you to simplify the management and strengthen the protection of your Juniper and NetScreen VPN appliances, routers, and high-performance switches. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help organizations maintain environments that include a combination of Juniper's OS platforms.

Consulting and Troubleshooting Expertise for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help businesses of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage systems, and library resources; design, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your business to upgrade from a legacy edition of SCVMM or from another management system, and Progent can show you how you to optimize and repair your current SCVMM ecosystem to make sure you realize the highest possible business value. Progent can also provide Virtual Machine Manager 2016 migration consulting to help you to design and implement a smooth migration from SCVMM 2012 to SCVMM 2016 in order to take advantage of stronger security capabilities, high availability VMM storage fabric, and other enhancements.

ZENO Network Monitoring and Reporting for IP-based Resources
ZENO is Progentís monitoring and reporting subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of all critical IP-based devices that constitute your network environment. When ZENO uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impair or crash your IT system.

Exchange 2016 Upgrade Support Services
Progent's certified MS Exchange 2016 Server experts can assist you in any and all phases of your migration to Microsoft Exchange 2016 such as designing HA infrastructure for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring HLB for fault-tolerant client access services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Expert Support Services for Systems at Colocation Data Centers
There are several hundred enterprise-class colocation centers in Northern California and major cities across the United States, and Progent's colocation consulting team can enhance your systemís redundancy and performance by helping you select a colocation facility that addresses the individual needs of your business such as geographic location, size, communications, budget, and value-added features and services. Progentís colocation center support services are intended for companies with equipment housed at colo hosting sites and requiring on-demand in-person help at the colo site plus remote help from Microsoft and Cisco certified experts. Progent offers a variety of colocation center support services including system topology evaluation, Windows and UNIX server installation and support, troubleshooting for server and telecommunications networking, design and deployment of fault tolerant configurations, defining and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating high-availability server and storage cluster configurations.

Cisco IOS software Update Support
If you includes Cisco routers, you may be using an old release of Cisco IOS, the operating system powering most Cisco router as well as current switches from Cisco. Cisco frequently offers updates to IOS in order to fix problems, plug security vulnerabilities, or improve functionality. Unfortunately, upgrading IOS or other Cisco operating systems can be tricky, depending upon your Cisco appliance and your network infrastructure. As an example, there may be limitations of internal Flash storage that could cause a new OS release to execute incorrectly. Progent's Cisco CCIE-certified consultants offer a wide array of support services associated with upgrading Cisco IOS software or other Cisco OS such as CatOS or IOS XR. Progent's consultants can run version audits of your router software, propose sensible updates, provision Cisco devices, transfer software images, activate and verify your new software, tune throughput, troubleshoot issues, and train your network support managers how to utilize any significant new features.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers offer advanced online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that range from small or midsize organizations and campus networks to enterprise data centers and ISPs. Progent can show you how to implement Cisco's continually improving switch solutions to realize the performance, scale, uptime, virtualization support, data protection and ease of management demanded by your business. To learn about Progent's consulting and support services for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and support services. For details about Progent's support for Cisco's Nexus Series of switches, see Nexus switch consulting services. To find out about Progent's support services for Meraki switches, visit Cisco Meraki switches consulting and troubleshooting services.

Azure cloud Integration Consulting
Progent's Azure cloud integration experts can help you with every stage of Microsoft Azure integration including needs definition, prerequisites evaluation, solution design, pilot testing, deployment, centralized management, performance tuning, license management, disaster recovery strategies, security planning, and compliance validation. Progent can assist your IT staff to set up and debug firewalls and VPN connections so that your users can safely access to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft platforms to run in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to create a hybrid ecosystem that transparently integrates physical datacenters with Azure-based services.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of computer security experts. GIAC accreditations are recognized by businesses and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security capabilities covered within the GIAC accreditation including auditing infrastructure vulnerability, event management and response, intrusion detection, web-based services security and SIEM solutions for compliance with regulatory mandates for reporting incidents.

Talk to a Progent Computer Support Expert
To see how to contact a Progent computer support expert for online or onsite assistance in , phone 1-800-993-9400 or go to Remote Network Help.

© 2002- 2017 Progent Corporation. All rights reserved.