For office computer networks located throughout the state of Arizona, Progent's Microsoft and Cisco authorized consultants can provide online assistance and troubleshooting to repair your computer system troubles fast and cost effectively. Progent has acquired enterprise-class skills, software tools, and support knowledge bases to identify and resolve IT problems while avoiding the cost and time delays normally associated with onsite service dispatches.

If your Arizona company is located beyond the larger metropolitan areas such as Phoenix, Tucson, Mesa, or Glendale, your local network systems support options may be limited in expertise, or not available during urgent situations. This can result in a office network that is unstable or causing productivity loss due to technical issues continuing for too long. Progent’s staff of seasoned network professionals average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a extensive range of customers. This means you get not just the technical competency needed for the job, but a consultant with proven methods for applying that expertise to assist with cost effective network solutions.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given exclusively to the highest tier of businesses that operate closely with Microsoft, have been tested for technical expertise, and have confirmed customer references. Microsoft Gold Partners must maintain large staffs of IT experts who have completed extensive proficiency testing. Gold Partners are given access to exclusive support and training opportunities from Microsoft and early access to beta software for training and study purposes.

BI Reporting and Analytics Consulting
Progent’s business information reporting experts offer online and onsite expertise to help your organization with any phase of business intelligence reporting from debugging or modernizing reports to planning and implementing an advanced BI solution. Progent's BI consultants can help your company to support your current BI system, assist you to upgrade reports and databases from an outdated reporting product to a current solution, and provide as-needed online training to meet your individual requirements. Progent’s management reporting and analytics professionals offer expertise in all popular business analytics reporting tools such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, and Report Builder.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates software deployment and updating, simplifies compliance settings control, inventories network resources, protects against company data leakage, performs network health monitoring, allows secure end-user self service, and offers a single point of control for administering mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft Gold-certified SCCM 2016 consultants and Azure cloud specialists can assist businesses of any size with any aspect of planning, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.

Eliminate Reliance on an Individual Freelance Consultant
By developing a partnership with a full-service network support organization like Progent as opposed to a freelance consultant, you are assured timely availability of knowledgeable experts when you require them. You no longer have to worry that illness, classes, time off, or conflicting jobs with other customers will leave you with no support during an emergency.

Planning and Support Expertise for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consulting experts can help businesses of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and libraries; design, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist your business to move from an earlier edition of System Center Virtual Machine Manager or from another management platform, and Progent can show you how you to enhance and repair your existing SCVMM 2012 environment so you realize the highest possible business value. Progent can also provide Virtual Machine Manager 2016 migration expertise to help your organization to design and carry out an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 so you can benefit from stronger security features, more affordable VMM storage options, and other enhancements.

Juniper Networks Consulting
Progent's Juniper Networks-certified network engineers can assist you to design and implement Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and migrate smoothly from discontinued equipment to the latest releases. Progent's Junos OS engineers offer support for Juniper's flagship network operating system to enable you to simplify the administration and improve the protection of your Juniper VPN appliances, multi-access gateways, and high-performance switches. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you maintain environments that incorporate a combination of Juniper's OS platforms.

Progent's Consulting and Training Services for Office Word and Microsoft Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a broad selection of economical remote support services to help your organization to manage and troubleshoot your current Microsoft Office Word solution or assist you to move to a current release of Office Word. Support offered by Progent's Word experts include VBA programming, isolating and resolving compatibility issues between different releases of Word, interfacing Office Word with other Office apps such as Office Excel and Outlook or with third-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone and tablet synchronization, and remote Microsoft Office Word training customized for individuals or groups.

Design and Deployment Consulting for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants can help you to migrate to Aironet wireless access points and Cisco wireless controllers that are compatible with the new 802.11ac Wi-Fi specification, enabling you to triple the speed for your Wi-Fi LAN while expanding the signal coverage.

One-stop Shopping for Full-spectrum IT Support Services
Progent can be a single solution for most network support needs for businesses. While focused on supporting products from Microsoft and Cisco, Progent engineers frequently deploy, integrate, and maintain technologies from leading hardware and software companies including Check Point, WatchGuard, and Symantec. Progent also provides support for Apple OS X and Apple IOS technology, Linux technical help, Citrix Systems consulting, and Juniper expertise.

Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants offer wide-ranging backgrounds in the integration and maintenance of wireless information technology and can help you to design, install, manage and troubleshoot wireless solutions that are secure, resilient, expandable, simple to manage and use, ready to handle your vital applications, and seamlessly integrated into hybrid cloud environments. Online and on-premises expertise provided by Progent cover a variety of wireless solutions such as smartphone integration, Wi-Fi network infrastructure design and installation, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

Exchange 2013 Upgrade Services
Progent can provide expert Microsoft Exchange Server 2013 migration consulting services such as ROI analysis, outsourced or co-sourced project management, site analysis, cost estimates of all new software licenses and equipment required, preparing your Active Directory forest and domains to work optimally with your Exchange 2013 solution, configuring Database Availability Groups that deliver HA and resilience to your mailbox servers, system testing at a customer's site or at Progent's testing lab, setting up temporary coexistence of Exchange 2013 and older editions of Exchange Server, deployment of the production system, decommissioning the old servers, and training for customer's support group and users.

Complete Documentation of Services Provided
Progent produces complete and meaningful documentation of all service work to make sure clients do not feel “captive” to their support company. Progent sends e-mail documentation of support activity shortly after finishing each support interaction, and also encloses a printed copy along with monthly invoices. Complete network support reporting makes it less disruptive for clients to move to a new support provider or take on increased service responsibilities in house. Complete service documentation also provides management the visibility needed to assess the quality of maintenance services and develop more realistic network expense projections.

Talk to a Progent Network Consultant
To see how to get in touch with a Progent computer support expert for online or on-premises expertise in , phone 1-800-993-9400 or visit Online Computer Support.

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