Arizona Computer Consulting for Small Business Information Technology Networks: Online Phone Assistance and Troubleshooting
For small business networks located in the state of Arizona, Progent's Microsoft and Cisco certified engineers can provide remote phone support and troubleshooting to solve your computer system troubles fast and affordably. Progent has developed enterprise-class expertise, advanced software tools and support databases to troubleshoot and fix network problems without the high cost and delays normally associated with onsite service dispatches.
If your Arizona business is located beyond the larger urban areas such as Phoenix, Tucson, Mesa, or Glendale, your local computer support choices may be limited in skills, or unavailable during an emergency. This results in a office network that is unstable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of network professionals average more than twelve years of real-world industry experience, in the trenches of IT support, performing a large variety of technical projects for a extensive range of clients. This means you get not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to deliver efficient network solutions.
Remote Computer Network Administration
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the high cost and management overhead of maintaining a large in-house support organization.
Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
VPN Access for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your network remotely without compromising system security.
Simple Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time. All service time is fully documented and invoiced to the actual minutes utilized.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent technical team members have over 10 years of experience supporting the Microsoft family of technologies.
Immediate Assistance for Urgent Issues
With Progent’s remote network support services, you can get immediate support for issues that are causing network disruption without the lengthy wait for an on-site service technician. For day-to-day administration tasks, Progent’s off-site support engineers can complete most jobs within minutes of a request, rather than forcing you to wait for hours or days.
Full Range of Security Consulting Services
Progent's certified security consultants can help you perform complete security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and debugging a wide range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for quickly developing multi-vendor solutions.
One-stop Shopping for Completed Network Support Services
Progent can be a single source for most network support needs for businesses. While focused on supporting solutions from Microsoft and Cisco, Progent engineers frequently work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
24 by 7 Support for Maximum Network Availability
For companies with line-of-business applications, Progent offers online support services on a 24 x 7 basis. Combined with Progent's automated 24x7 network server monitoring package, this service can help promote the highest system uptime.
Mac Support
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments utilizing a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring and maintaining a network infrastructure that is stable, secure, fast and aligned with your business needs.
Expert Wireless Engineering and Support
Progent’s Wireless Consulting Services offer small companies a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the experience or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless applications.
Cost-effective Network Support Solutions
Many small organizations utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same task than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a deal. Still worse, a poorly designed or implemented IT infrastructure that is unusable can cost a business many times over its’ price in lost productivity.
Microsoft Live Communications Server delivers IM and presence in a scalable, enterprise-grade solution offering advanced security, seamless integration with additional Microsoft products, an expandable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from cost savings and elevated business efficiencies, increased individual productivity, and better intellectual property protection with this easy-to-administer, highly available IM platform. Successful deployments of Live Communications Server call for careful planning and consideration before installation. Progent's Microsoft-authorized consultants can provide the skill needed to realize all the advantages of Live Communications Server throughout your entire corporation.
Progent wants to hire full-time, results-driven Microsoft accredited engineers with MCSE certification; Cisco certified network consultants who have Cisco CCNP or CCIE credentials; security consultants with CISSP or CISM or comparable security certification; and advanced network design experts with a background in mobile access, wireless networking, fault tolerance, disaster recovery, information protection, and server virtualization. Progent also is looking for professionals to join Progent's team of helpdesk support technicians and off-site support professionals. Also, We are hiring talented managers who can perform productively in Progent's fast-paced, virtual office environment.
Progent’s Cisco-certified network consultants provide experienced PIX Firewall support services covering architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy level of security, performance and reliability for information networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including powerful application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPSec VPN networking, intelligent access services, and flexible management solutions. Progent’s network experts can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent is one of the most expert network support firms in the San Francisco Bay Area for integrating email and messaging systems based on Exchange 2000 Server. Progent is skilled in helping small businesses get the full benefits of Microsoft Exchange Server 2000 for common scenarios such as updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.
Progent can help your company to plan and execute an efficient transition from a UNIX-powered IT environment to a network based on Windows and capable of supporting Microsoft's familiar office productivity software, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and application experts can help you guard your data and minimize business disruption by designing an efficient migration strategy that protects your existing investments in UNIX software and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of current environment, migration planning and testing, Microsoft Exchange migration services, information and application transition, and processor and storage transition and consolidation.
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have long experience configuring ISA Server-based security installations for IT networks with many sites, remote workers, and line-of-business web applications. Progent's Microsoft Firewall consultants can help your small business in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your network security requirements without adversely restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
MOM is a potent server management solution that helps network managers to be more proactive with key IT issues by alerting them when incipient problems need attention according to an extensive database of known problems. MOM conserves management time by putting aside spurious event information that is not indicative of serious issues. Progent's experienced Microsoft Operations Manager experts can help you to pick relevant Microsoft Operations Manager components, install and integrate Microsoft Operations Manager, and create custom rules, Visual Basic scripts, reports, and alarms for your business.
Even if your business has a minimal computer support staff and a limited technology budget, your information system can still have the same high availability and performance that once needed a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-qualified and Cisco-qualified IT professionals, the latest system management products for 24x7 monitoring and threshold alarms, and cost-effective support packages such as a help desk call center to keep your vital business applications and hardware up and running. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and application monitoring to reduce support costs, resolve problems quickly, and anticipate issues before they degrade system productivity. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent supports MOM 2000 and MOM 2005 to give small company systems enterprise-class availability, protection and capacity.
The service background of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft integration, assures you success in selecting the version and configuration of Windows 2003 Server that aligns most closely with your business goals. Progent can also help you with planning, installing, administering and troubleshooting powerful IT solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.
Small to middle size companies can now get all the advantages of Microsoft Operations Manager and also have fast access to Progent’s Microsoft and Cisco qualified network support experts. With Progent's economically priced network service programs, mid-size businesses can choose a simple MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small business information systems world-class reliability, protection and productivity.
