Abilene, TX Remote Support from World-class Computer Troubleshooting Experts
Progent's computer troubleshooting services can deliver your Abilene, TX company cost-effective and dependable access to enterprise-class network professionals. By delivering network support service when you need it, providing advanced expertise for line-of-business applications, offering unique services such as automated server monitoring, and billing only for services you use, Progent gives your Abilene, Texas business an affordable alternative for maximizing the business value of small-scale office information systems. Whether you maintain a local datacenter, rely on cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to create and maintain a reliable and safe information system and to have fast availability of the experienced help ordinarily restricted to businesses who can maintain a large internal information technology staff.

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the subject matter expertise of your internal network service staff. Co-sourcing can save money and help meet schedules for big projects like software design and development, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified consultants to assist your business to plan and implement your cloud strategy.

Main Practice Areas Serviced by Progent for Office Networks in Abilene, Texas
Progent offers the support of certified experts for all aspects of network technology deployed in small companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Abilene, Texas Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing IT support services is based on the Call Center operational structure common to big IT support groups. Progent's Help Desk Support Mechanism ensures fast response, comprehensive service documentation, reliable follow-through, and tight cost control across an array of IT service delivery options that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and repair network issues without the expense or time loss of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle the majority of IT problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for new customers to accommodate emergency network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's remote network support expertise.

  • On-site Service
    Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: in-person support technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site service calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about how and why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Services are designed for small and midsize businesses who require prompt and reliable access to a professional Helpdesk with efficient telephone assistance, remote repair tools, and sufficient technical strength for full problem escalation. Since small and midsize companies typically are constrained by tight IT funds and can provide little management attention for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that small business computer systems are always productive. Learn more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, high availability it system engineering, virtual server solutions, plus integration, programming and training for small business programs including accounting, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including site relocations and major system migrations, extended projects like business analytics software development and support, relational database application development and administration services, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system management, or emergency services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the class of on-site data center that is practical for most small and midsize businesses. Since Progent uses the same data centers that support the equipment of some of the world's biggest IT companies, Progent can eliminate the cost of creating and managing the systems needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently archived and available for complete and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's production servers in an environment that not only provides the top level of dependability and scalability but that is in addition easy for customers to migrate to another support firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while getting enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed service, can handle the mixed- OS and loosely standardized environments typical of small businesses, and retains control of the software in the customer's hands so that migrating to a different virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote support to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize local resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network data protection and reporting.

The scope and depth of Progent's consulting staff bring a unique set of advantages to customers wishing to maximize the productivity of their information system within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional experience, at the forefront of IT support, executing a wide range of technical tasks for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just world-class technical help, but also a consultant with field-tested methods for repairing real-world network problems efficiently. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you are charged only for received services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for quick fixes. Another benefit of by-the-minute pricing is that you will be less inclined to allow incipient issues to stay unaddressed until they become big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports given by every consultant to each customer. The practice of detailing and archiving support records results in more effective service and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain internal IT personnel gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and efficient. Read more about Progent's knowledge transfer services.

How to Contact Progent
In case your Abilene, Texas business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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