Abilene, TX Online Help from Certified Computer Network Troubleshooting Consultants
Progent's computer network support services can deliver your Abilene, TX business cost-effective and reliable support from world-class network professionals. By providing network support help when you need it, providing specialized expertise for key technologies, offering value-added services such as automated server monitoring, and invoicing only for services you receive, Progent gives your Abilene, Texas company an affordable option for maximizing the productivity and profitability of small-scale office information systems. If you maintain an onsite system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to build and support a robust and secure IT system and to benefit from fast availability of the seasoned consulting ordinarily available only to businesses who are able to set up a large in-house IT group.

For larger companies, Progent offers co-sourcing and project management support to supplement the skills of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for big projects like software design and development, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited consultants to assist your business to design and execute your cloud strategy.

Main Products and Technologies Serviced by Progent for Abilene, Texas Business Networks
A Microsoft Gold Certified Partner IT service firm that maintains a world-class group of Cisco certified CCIE networking experts and Apple Computer accredited consultants, Progent offers urgent troubleshooting and affordable online consulting to Abilene, TX small businesses for a wide array of computer technologies such as:

Support Delivery Alternatives for Abilene, Texas Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's model for providing IT support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive activity records, dependable follow-through, and tight expense control for an array of IT service delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to handle most IT issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based signup process for first-time customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional details about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to give small companies the ideal combination: onsite service professionals when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for on-site support visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for all companies who need fast and dependable access to an online Helpdesk with effective phone support, remote troubleshooting capability, and enough technical strength for full problem escalation. Since smaller businesses typically have limited IT funds and can provide little executive bandwidth for handling network support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that business information networks stay up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, high availability it system design, virtualization strategies, plus integration, programming and support for business programs including accounting, ERP, reporting, sales automation, and productivity software. Progent can help with short-term projects such as office relocations and major software migrations, longer term projects like business information software programming and support, relational database software programming and DBA services, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange and MS SQL to provide small and midsize businesses with higher levels of availability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small businesses. Since Progent uses the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can eliminate the investment in building and managing the systems required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain updated, protection and efficiency is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of dependability and scalability but that is also convenient for customers to migrate to a different support firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit businesses with mixed environments to save significantly on the expense of hardware, infrastructure support, and network administration while getting world-class availability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can handle the mixed- platform and loosely standardized networks common with small companies, and retains control of the software in the client's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting support to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of affordable, fixed-price monthly managed services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Why Progent Offers the Smart Alternative for Abilene, Texas Small Businesses
Progent's size, breadth of information technology expertise, and experience with enterprise IT support enable small businesses to sidestep the pitfalls related to excessive reliance on small service organizations or individual consultants.

Working with Progent allows your company to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, smaller businesses sometimes depend excessively on independent consultants. Although individual service providers have lower overhead than more substantial IT service organizations and can afford to bill nominally smaller rates, freelancers are sometimes too busy to respond quickly to critical problems. If a freelance consultant is occupied with different customer, ill, on vacation, or in class, the lack of backup staff may force your company to wait for assistance during a crisis. The more your company grows, system downtime or difficulties with critical programs become more costly. The dollars you thought you were conserving on an independent consultant can evaporate quickly due to lower productivity. Also, when independent consultants confront new technologies, the unavailability of a big consulting group to rely on for assistance requires them to learn with the meter running while your organization winds up footing the bill for their ongoing education.

  • Have Access to Expertise in Advanced IT Solutions
    Many small support organizations or freelance consultants who concentrate on small company network support are capable of providing connect-the-dots fixes but don't have the experience to deal cost-effectively with complex IT configurations that have a variety of operating systems, numerous sites, Voice over IP implementations, mobile clients, integrated financial and operational applications, eCommerce, and specialized business software. Progent's background with worldwide enterprises and Progent's large staff of specialists can be valuable to your business because big-company environments are inherently complex, integration issues demand thorough understanding of in numerous technical disciplines, and achieving a high degree of robustness, reliability, and security requires industry-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically start with a network cobbled together on a tight budget. Without a proper architecture, a series of ad hoc repairs often get thrown on top of a weak foundation. As a business grows, reliability and expandability issues can undermine the success of the organization. Such environments require proper assessment, smart business analysis, and broad-based expertise to migrate to a network infrastructure that will act as the solid foundation to meet current business requirements and support downstream growth.

  • Work with Solution Providers, Not Product Vendors
    Small businesses need guidance and insight to navigate through an ever more complicated array of technology options offered for enabling business growth and improving efficiency. Businesses do not need a network consultant or service organization that attempts to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align consulting support services with the real interests of clients. Mixing network support and product selling can lead to a conflict where the proposed solution is built around a preselected technology rather than being driven by the actual requirements of a client.

Get in Touch with Progent
In case your Abilene, Texas company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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