Immediate, Affordable Online Network Troubleshooting for Abilene, Texas Small Businesses
For over twenty years, Progent has specialized in providing world-class IT support to customers with small-business budgets. Progent has developed a unique support solution that features a streamlined, seamless virtual office network, sophisticated remote repair technology, a substantial pool of consultants certified in a wide array of technical practice areas, a Help Desk operational structure that maximizes efficiency and guarantees follow-up, a worldwide team of on-line troubleshooting professionals, on-site service availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving network issues in the least time and at the least cost to customers.

For larger companies, Progent offers co-sourcing support to supplement the skills of your internal network support staff. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited consultants to assist your business to design and implement your cloud computing strategy.

Primary Technologies Supported by Progent for Abilene, Texas Business Networks
A Microsoft-certified Partner IT service firm with a large group of Cisco CCIE networking experts and Apple Computer certified engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Abilene, TX small businesses for a wide array of information technologies such as:

Service Delivery Options for Abilene, Texas Businesses
Progent has a selection of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast response, thorough activity documentation, consistent follow-up, and strict expense control for an array of IT service delivery options that include remote repairs, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the expense or delay of on-premises service visits. The background of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration process for first-time clients to address urgent network problems and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more information about Progent's remote computer support expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: onsite service professionals when you need them as well as the remote help of Progent's worldwide staff of network consultants, security professionals, and business software developers. The wait time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about how and why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Helpdesk Services are designed for small and midsize businesses who need prompt and reliable support from an online Helpdesk with effective phone support, remote repair tools, and enough technical strength for full problem escalation. Because small and midsize businesses typically are constrained by limited IT funds and can spare scant management attention for handling IT support, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that small business computer systems stay productive. Learn more details concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, non-stop it system engineering, virtualization strategies, plus integration, customization and support for business programs including financials, operations, reporting, sales automation, and office productivity packages. Progent can help with one-time projects including site moves and major software migrations, longer term projects such as business reporting application programming and support, relational database application development and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network management, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent can host vital business applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of availability, security, and recoverability than is feasible with the type of internal data center that is practical for most small companies. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest IT organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for full and prompt recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's servers in an environment that not only provides the highest level of dependability and extensibility but that is also convenient for clients to transfer to another support provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that permit businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and IT management while getting enterprise-class availability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can support the mixed- OS and loosely standardized networks typical of small businesses, and retains control of the software licenses in the customer's hands so that moving to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting support to help businesses of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of system protection and can assist with advanced security programs like SIEM solutions to help enterprises comply with business standards and government requirements for IT information security and incident reporting.

The breadth and depth of Progent's engineering staff offer a powerful set of benefits to clients trying to maximize the productivity of their information system within a realistic budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the front lines of IT support, performing a wide variety of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not just world-class IT help, but also a consultant with proven methods for solving real-world network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many support firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size bills for quick repairs. Another advantage of by-the-minute billing is that your company won't be inclined to permit minor issues to stay unaddressed until they become big problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by every consultant to every client. The discipline of detailing and organizing support records results in more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Abilene, Texas company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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