Low-cost Network Troubleshooting from Microsoft and Cisco Qualified Experts for Companies in Abilene, TX
By delivering professional know-how when you require it, making available in-depth expertise for critical business applications, providing innovative services such as virtual server hosting, invoicing only for services you receive, and requiring no setup or retainer fees for standard services, Progent helps your company to increase the business value of your information network and minimize support costs. Progent understands that network security, dependability, and efficiency are just as important to small companies as to major corporations but that smaller organizations don't have the leverage to invest heavily in computer technology and internal service groups. Progent's basic competitive advantage is that no network support firm can match Progent's capability to deliver the IT support expertise your business requires when you need it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing and project management support to add to the skills of your in-house IT service team. This can reduce expenses and help meet schedules for big IT initiatives such as application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations.

Progent can in addition provide access to accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Core Technologies Supported by Progent's Consultants for Businesses in Abilene, Texas
Progent's nationwide team of certified support professionals offers help for all facets of information technology found in businesses of any size. Practice areas supported by Progent in Abilene include:

Service Delivery Options for Abilene, Texas Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering network support services is based on the Call Center structure common to larger IT support organizations. Progent's Contact Center Support Model ensures fast support, thorough service records, consistent follow-up, and tight expense control across an array of IT service delivery modes that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to analyze and fix network issues without the cost or delay of on-premises support calls. The experience of Progent's IT engineers allows them to handle the majority of IT problems quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to address urgent situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn more details concerning Progent's online computer support expertise.

  • On-site Support
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's online service engineers to deliver small businesses the ideal combination: hands-on service professionals when you require them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The response time for on-site service visits is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details about how to register for Progent's in-person network support.

  • Help Desk
    Progent's Helpdesk Services are designed for all companies who need fast and dependable support from an online Help Desk with efficient phone assistance, online repair tools, and enough technical depth for full problem escalation. Since smaller businesses usually have tight IT budgets and can provide scant executive bandwidth for handling IT support, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that business computer networks stay productive. Learn more concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class consultants who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant it system design, virtual server strategies, plus integration, customization and support for small business applications including financials, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects including office relocations and massive software migrations, longer term initiatives such as management reporting application programming and support, relational database application programming and DBA support, and web development, on-going services including server monitoring and system management, or urgent response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL Server in order to provide small companies with greater degrees of dependability, protection, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the equipment of many of the world's largest information technology companies, Progent can save you the investment in building and managing the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay updated, protection and performance is constantly monitored, and systems are regularly archived and available for full and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is in addition simple for clients to migrate to a different service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow small businesses with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can support the mixed- platform and loosely standardized networks common with smaller businesses, and retains control of the software licenses in the customer's hands so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online consulting services to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that utilize physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on system protection and can help with complex security projects like SIEM solutions to help enterprises meet business guidelines and statutory mandates for network data protection and incident reporting.

The scope and depth of Progent's consulting staff bring a powerful set of benefits to clients wishing to maximize the productivity of their IT network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, at the forefront of network support, executing a wide variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested approaches for resolving actual IT problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates big bills for quick fixes. An additional benefit of by-the-minute billing is that your company will be less inclined to allow minor issues to stay unaddressed until they become big ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to every client. The discipline of detailing and organizing service records allows more effective service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces few competitors. Small businesses who work with freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Abilene, Texas business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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