Abilene, Texas Microsoft Gold Certified and Cisco Certified Consulting
Remote and Onsite Computer Technical Support and Cloud Integration
Expert Online Service for Abilene, Texas Networks from Certified Engineers
Small businesses have typically been underserved by major IT service organizations. Many small companies permit themselves to grow overly reliant on individual consultants or small support firms who lack the size or extensive skill sets to respond promptly or effectively to technical crises. Other small businesses resort to giant service firms that employ technicians trained to offer standardized fixes for common issues but who do not have the experience and technical scope to handle the diversity of configurations and absence of standards typical of small company IT networks.
Progent's time-tested approach to delivering low-cost and successful network service to small businesses has made Progent one of the premiere Microsoft Gold IT consulting organizations in the industry. Progent has provided remote help to companies in every state in the United States and can dispatch onsite help in most zip codes.
For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support group. Co-sourcing can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to certified experts to assist your business to plan and implement your cloud computing strategy.
Popular Areas of Expertise Supported by Progent's Consultants for Companies in Abilene, Texas
Progent's nationwide group of world-class support professionals provides support for virtually all facets of network systems found in businesses of all sizes. Practice areas supported by Progent in Abilene include:
Service Delivery Options Available for Abilene, Texas Businesses
Progent offers a variety of alternatives for providing small businesses with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for delivering network support is built on the Help Desk operational structure common to big IT support organizations. Progent's Contact Center Service Mechanism ensures fast response, comprehensive service documentation, dependable follow-through, and tight expense monitoring across a range of network service delivery modes that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.
- Remote Service
Progentís Technical Response Center offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's network consultants allows them to handle most IT problems quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to address emergency situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting services.
- On-site Service
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online support experts to deliver small companies the optimal solution: onsite service technicians when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how and why to register for Progent's onsite network support services.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who require fast and reliable support from a professional Help Desk with effective telephone assistance, remote troubleshooting tools, and enough technical strength for full problem escalation. Since small and midsize companies usually are constrained by limited information technology funds and can provide scant management attention for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that small business information networks stay up and running. Learn more details about Progent's Helpdesk services.
- Consulting Services
Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection consulting, non-stop it system engineering, server virtualization strategies, plus integration, programming and support for business programs such as financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended projects such as management reporting application development and support, relational database application programming and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange and SQL Server to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible using the type of in-house data center that is practical for the majority of small and midsize businesses. Because Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain updated, security and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small organization's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to another support firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can handle the multi- OS and non- standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote consulting support to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Why Progent Is the Right Alternative for Abilene, Texas Small Businesses
Progent's staff size, depth of technical expertise, and experience with corporate network support enable small companies to avoid the problems associated with excessive dependence on thinly staffed service organizations or individual consultants.
Teaming with Progent's Experts enables your business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network services, small companies often rely heavily on individual engineers. Although individual support engineers carry lower expenses than more substantial support organizations and can afford to bill nominally smaller rates, freelancers are sometimes too overworked to respond quickly to urgent network problems. If a freelance engineer is busy with another client, ill, on vacation, or in class, the absence of backup staff may force your company to wait for assistance during a crisis. The more your small business expands, network unavailability or difficulties with line-of-business programs become more expensive. The money you thought you were conserving on a freelancer can disappear fast because of lost productivity. In addition, when independent engineers encounter new technologies, the unavailability of a large consulting group to fall back on for assistance requires them to train with the meter running while your company winds up footing the bill for their ongoing training.
- Have Access to Certified Professionals in Complex IT Solutions
Many smaller support organizations or independent engineers who concentrate on small company network consulting may excel at delivering routine fixes but lack the experience to work cost-effectively with complicated network infrastructures with mixed platforms, numerous offices, Voice over IP implementations, mobile workers, integrated accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's large team of experts can be valuable to your company because big-company environments are characteristically complex, support issues require thorough knowledge in many technical areas, and achieving an acceptable degree of stability, availability, and security calls for industry-tested leading practices.
- Create a Solid Foundation for Growth
Small businesses typically start with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a series of band-aid fixes commonly get thrown on top of a weak foundation. As a business grows, stability and scalability problems can hinder the success of the organization. These networks need proper assessment, smart business planning, and broad-based expertise to upgrade to a network infrastructure that will act as the solid foundation to handle current business needs and ease future expansion.
- Team with Solution Providers, Not Resellers
Smaller businesses need direction and insight to work through an increasingly complicated maze of IT options offered for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides services and expertise exclusively. This allows Progent to align consulting services with the genuine interests of customers. Mixing network consulting and product selling can result in a conflict where the proposed solution is based on a preselected technology rather than being based on the actual requirements of a client.
Get in Touch with Progent
If your Abilene, Texas business needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
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