Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless PDAs were at one time one of the most successful solutions for achieving mobile connectivity to messaging, calendars, web-based programs, and other critical business information. Progent can provide Akron, Ohio companies the expertise of BlackBerry-certified experts who can help organizations to manage existing BlackBerry environments or transition efficiently to a more popular mobile solution.

As the complexity of small business networks has increased, and as the demand for enterprise-class security, reliability, and recoverability has become the standard for organizations of any size, effective integration and maintenance of BlackBerry technology has become increasingly difficult. To address areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations frequently resort to external consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-qualified engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based environments economically and efficiently, doing away with the necessity for an internal BlackBerry technology specialist and reducing the expense and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of knowledge, combined with Progent's efficient online support model, gives small companies a budget-friendly alternative for integrating BlackBerry products productively into their IT system.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, configure streamlined management utilities to enable you to track and control BlackBerry smartphones throughout your business, define security policies that are right for your company, develop custom wireless software, and make sure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup processes so that it can be recovered rapidly and safely.

BlackBerry BES Server Technical Services
The BlackBerry BES Server offers businesses a centralized and secure mechanism for integrating BlackBerry wireless devices into their messaging, groupware, and software application environment. BlackBerry Enterprise Server allows wireless BlackBerry clients to connect to Exchange Server, Domino, or Groupwise email and to synchronize BlackBerry handsets with PC desktops to achieve data consistency for collaborative programs like calendars, address books, tasks, instant messaging, and specialized business programs. Due to BlackBerry Enterprise Server (BES) integration with Exchange, mobile workers carrying BlackBerry handsets have effortless connectivity with Exchange messages as well as to instant messaging-enabled software via Microsoft Office Communications Server and Lync Server support.

BlackBerry Enterprise Server Support Services

Progent's BlackBerry-certified consultants can assist you to plan, implement, and troubleshoot BlackBerry Enterprise Server so that you maximize the productivity of BlackBerry users, streamline the administration of a BlackBerry solution, and lower the expense of maintaining mobile workers.

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization issues to architecting mobile workforce solutions based on BlackBerry BES Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to perform common technical operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned service professionals can in addition help you to troubleshoot a broad range of issues concerning synchronization, handset detection, messaging consistency, web access, wireless connectivity, IM, desktop software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online consulting services for small company networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile technical support expenses at a minimum and, by solving issues quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical tasks such as troubleshooting enterprise activation problems, adding and removing BlackBerry device users, activating passwords, configuring over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry BES environment and assist your company to select and install sensible security configurations.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry engineer has support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, set up the MDS and IM, deploy access control lists, control Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network requirements assessment, system design, deployment strategy and execution, performance tuning, design of a high-availability architecture, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to design a wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, help you to determine which management model and equipment match your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions concerning options for software versions, server hardware and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can help your company to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security engineers to perform network-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Professional
In order to ask Progent about professional support for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.
















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