Enterprise-class Remote Support Services for BlackBerry Environments
RIM BlackBerry Online Troubleshooting SupportSecure and uninterrupted access from smartphones to email platforms like Microsoft Exchange Server, Domino, or Novell GroupWise is now a strategic requirement for companies of any type who wish to maximize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are among the most popular solutions for enabling and managing wireless connectivity. But, supporting productive BlackBerry systems is increasingly complex because of the advanced mechanisms that exist to meet the demand for enterprise-class security and fault tolerance. Progent's BlackBerry qualified engineers are expert at delivering remote support expertise for BlackBerry environments, reducing support expenses and taking care of issues faster than is possible via conventional on-premises service providers.

Progent maintains a large team of online consultants qualified to maintain IT system that incorporate technology from all popular vendors. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE engineers can assist your company to resolve complex issues with your infrastructure. Progent's Apple certified specialists can assist your business to interface Macintosh computers with your mobile communications solution and can provide help with Apple iPhone integration and management. Progent's Linux engineers can provide assistance in managing servers powered by all leading versions of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux. This breadth of expertise permits Progent to offer a convenient source for any consulting support needed in mixed-platform networks and eliminates the finger-pointing that small organization commonly confront when trying to find computer help.

Progent's information technology security consultants have been awarded top security credentials including Certified Information Systems Auditor (CISA) and Information System Security Architecture Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include a pair of economical security vulnerability scanning service bundles that allow small companies to receive an independent network security evaluation from a Progent security engineer to uncover potential risks in the security posture you expose inside and outside your firewall.

BlackBerry BES Server Technical Support
The BlackBerry Enterprise Server (BES) gives businesses a single and safe mechanism for incorporating BlackBerry smartphones into their email, groupware, and software application environment. BlackBerry Enterprise Server (BES) enables wireless BlackBerry clients to connect to Microsoft Exchange Server, Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry handsets with workstations to achieve data consistency for collaborative programs like schedules, contact lists, to-do lists, notes, and specialized business software. Thanks to BlackBerry Enterprise Server (BES) support for Exchange, users carrying BlackBerry smartphones can have push-based access to Exchange email and to IM-capable software through Microsoft Live Communications Server and Lync Server integration.

BlackBerry BES Server Support Services

Progent's BlackBerry-qualified consultants can assist you to design, deploy, and support BlackBerry Enterprise Server so you can improve the productivity of BlackBerry clients, simplify the management of a BlackBerry environment, and reduce the cost of supporting mobile workers.

Expert RIM BlackBerry Consulting Services Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible online to deliver expert technical help to businesses in the Akron area or anywhere in the state of Ohio. Progent's experienced online consulting team has helped businesses solve network issues and cut IT service expenses in each state in the country and built a large base of loyal clients. (See Progent's customer testimonials.)

Progent can provide remote consulting support for a broad array of technologies related to RIM BlackBerry products such as synchronization, integration with Exchange, setting up BlackBerry Enterprise Server, and strengthening wireless security. Important RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to perform common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company email solution. Progent's seasoned service professionals can also help your company to troubleshoot a wide array of issues associated with synchronization, handset detection, messaging consistency, web browsing, mobile connectivity, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small business IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry support expenses at a minimum and, by dealing with issues quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks including troubleshooting enterprise activation issues, registering and removing BlackBerry device clients, setting activation passwords, configuring wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified engineers can also show you how to use administration tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and help you to define and implement sensible security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and delete BlackBerry device users on Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a RIM BlackBerry-Certified Specialist
In order to get in touch with Progent about professional support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















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