Overview of Progent's Support Expertise for BlackBerry Solutions
BlackBerry Consulting ExpertiseMobile access to email, address books, schedules, and web applications has become a vital capability of information systems for companies of any type. BlackBerry smartphones are among the most popular devices for maintaining location-independent connectivity. But the network architecture required to accommodate RIM BlackBerry handhelds has become steadily more sophisticated as the pressure non-stop operation and rock-solid security has increased. Progent's BlackBerry qualified engineers focus in providing small companies world-class IT support and technical services that are economical and efficient.

As a Microsoft Gold certified Partner with years of experience consulting on Microsoft Exchange Server, Progent's consultants can provide broad expertise for incorporating BlackBerry and Microsoft products by delivering services like Microsoft Exchange 2010 Server support as well as by delivering related services such as Microsoft Lync Server integration and MS Office Communications Server consulting to help control Instant Messaging and rich presence. Progent's Microsoft SQL Server 2016 consultants and Microsoft SQL Server 2014 experts can configure and repair your SQL database system to work optimally with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager experts can help you to develop backup and recovery processes to preserve your data and minimize productivity loss in case of a breakdown of your messaging system.

Progent also retains a staff of Cisco qualified CCIE network consultants who are available online to provide expert assistance for architecting and troubleshooting your company's network infrastructure so that it supports your BlackBerry system with high levels of resilience, scalability, protection, and maintainability. Cisco Certified Internetwork Experts are elite networking consultants who earn this top-level certification only through strenuous examination by Cisco. CCIEs are able to handle the most intractable issues associated with network planning, configuration, repair, and maintenance.

Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry devices, providing a single solution for handling key jobs such as device installation, updates, and deactivation and offering a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email platforms and BlackBerry smartphones and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server offers a wealth of security capabilities beginning with automatic data encryption of information sent between a BlackBerry device and BlackBerry BES Server using AES or Triple DES. BlackBerry BES Server also allows excellent versatility in selecting degrees of security to match the special requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist you to choose advanced security features and activate them remotely. Samples of these wirelessly configurable security features include:

  • Disable a BlackBerry device
  • Erase data from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate internal protection against malware

BlackBerry BES Server also offers flexibility in determining mechanisms to keep mobile users from installing or running unsecure or prohibited applications. Progent can assist you to select blocking techniques like:

  • Specify exactly what applications are permitted on the device
  • Block third-party software from allocating non-volatile memory on the device
  • Determine which resources third-party software can use on the BlackBerry device
  • Restrict the kinds of access third-party programs running on the smartphone can establish
  • Prevent all third-party software from being loaded or run on the smartphone

Progent's Remote BlackBerry-Qualified Technical Support is Quick and Economical
For companies in Akron, Ohio who require quick and affordable access to a certified BlackBerry support professional, Progent offers effective online assistance from a seasoned network support team who have provided IT solutions to organizations in each state in the United States. (See Progent's customer testimonials.)

Online consulting services avoids travel expense and lets engineers solve problems quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry technologies and can provide professional support in fields such as resolving synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant system architecture for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, troubleshoot, and document a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology needs analysis, system design, installation planning and implementation, performance tuning, configuration of a fault-tolerant environment, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to design a wireless environment that meets your information technology budget and supports your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to accommodate a BlackBerry BES Server, assist you to decide which administration approach and hardware products match your requirements, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry consultant can help you to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security engineers to run network-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Certified Specialist
In order to get in touch with Progent about technical assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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