Overview of Progent's Support Services for BlackBerry Technology
BlackBerry Consulting ExpertiseWireless access to messages, contacts, schedules, and web applications is a vital capability of IT networks for businesses of all sizes. BlackBerry handhelds are among the most powerful devices for achieving anywhere, anytime communications. However the network architecture required to support BlackBerry handhelds has become significantly more sophisticated as the pressure non-stop operation and and air-tight security has heightened. Progent's BlackBerry certified engineers specialize in delivering small businesses enterprise-class IT expertise and troubleshooting services that are affordable and efficient.

Being a Microsoft Gold certified Partner with more than a decade of experience working with Microsoft Exchange, Progent's consultants can provide broad assistance in integrating BlackBerry and Microsoft technology by delivering support services such as Exchange 2010 consulting as well as by providing complementary support services like Lync Server integration and Microsoft Office Communications Server support to manage Instant Messaging and rich presence. Progent's Microsoft SQL 2016 integration consultants and Microsoft SQL 2014 experts can configure and repair your SQL server to operate efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager specialists can help you to develop archiving and restore processes to safeguard your data and reduce productivity disruption in the event of a crash of your messaging solution.

Progent also maintains a staff of Cisco certified CCIE network consultants who are accessible online to provide advanced assistance for architecting and troubleshooting your company's network infrastructure so that it accommodates your BlackBerry solution with enterprise levels of resilience, scalability, protection, and maintainability. CCIEs are recognized network professionals who earn this top-level certification only through intense testing by Cisco. CCIEs can resolve the most complex problems associated with network architecture, integration, repair, and support.

Consulting and Technical Help for BlackBerry BES Server
RIM's advanced platform for administering large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool enables Exchange, Lotus, or Groupwise clients to send and receive emails that stay encrypted in transit to provide optimum data protection. BES Server also simplifies a broad selection of key administrative jobs ranging from smartphone setup and upgrades to mobile security and fault tolerance.

BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-qualified consultants can show you how to utilize BlackBerry Enterprise Server to do routine jobs like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Manage client settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified engineers can also help you to utilize BlackBerry BES Server to implement key tasks not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Configure and manage BES Server's high-availability infrastructure based on virtualization
  • Install BlackBerry devices wirelessly
  • Establish custom management roles
  • Automatically track and analyze the health of your BlackBerry solution

Progent's Online BlackBerry-Certified Support is Fast and Economical
For companies in Akron, Ohio who require quick and economical help from a qualified BlackBerry support professional, Progent delivers efficient online help from a veteran support team who have delivered network solutions to organizations in each state in the U.S. (See Progent's customer testimonials.)

Remote support avoids travel costs and enables specialists to fix problems quickly, so you minimize wasted productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and can provide expert help in areas including fixing synchronization problems, setting up BlackBerry Enterprise Server, and creating a secure, fault-tolerant system infrastructure for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to carry out common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, editing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified experts can in addition help you to resolve a broad range of issues associated with synchronization, handset detection, email reconciliation, web browsing, mobile connections, IM, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide remote consulting services for small business IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support expenses low and, by resolving issues promptly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and remove BlackBerry smartphone users on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, set up the MDS and IM, deploy access control lists, control Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network requirements analysis, system architecture, roll-out strategy and implementation, performance tuning, configuration of a high-availability environment, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to design a wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to accommodate a BlackBerry BES Server, assist you to decide which management model and physical components match your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning alternatives for software editions, server hardware and storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry-certified expert can help your company to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-qualified security specialists to perform company-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry solution.

Call or Email Progent for Assistance from a BlackBerry-Certified Expert
If you wish to contact Progent about technical assistance for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

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