Enterprise-class Remote Consulting and Support Services for BlackBerry Environments
RIM BlackBerry Online Troubleshooting SupportSecure and reliable connectivity from smartphones to messaging platforms like Exchange, Domino, or Novell GroupWise has become a necessity for companies of any size who want to optimize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the most popular solutions for building and managing mobile communications. But, supporting efficient BlackBerry environments is increasingly complex because of the sophisticated mechanisms that exist to meet the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry qualified engineers are experienced at delivering online consulting and support services for BlackBerry environments, lowering service expenses and taking care of issues faster than is possible via traditional on-site service providers.

Progent maintains a large group of remote engineers qualified to support networks that include technology from all major vendors. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist you to resolve complex issues with your infrastructure. Progent's Apple qualified experts can help your business to interface Macs with your wireless connectivity environment and can provide support with Apple iPhone integration. Progent's Linux consultants can provide assistance in supporting application servers powered by various implementations of Linux including RedHat, SUSE, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo Linux. This breadth of support skills allows Progent to offer a one-stop solution for IT consulting needed in multi-vendor environments and eliminates the finger-pointing that small businesses commonly encounter when trying to find technical help.

Progent's information technology security engineers have earned top security certifications such as GIAC (Global Information Assurance Certification) and CISSP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two low-cost security vulnerability scanning service bundles that allow small businesses to receive a professional network security evaluation from a Progent security engineer to determine potential weaknesses in the security posture you expose on both sides of your firewall.

BlackBerry Enterprise Server Technical Help
The BlackBerry Enterprise Server gives businesses a centralized and secure source for incorporating BlackBerry smartphones into their email, collaboration, and application environment. BlackBerry Enterprise Server (BES) enables mobile BlackBerry clients to connect to Exchange, Domino, or Groupwise email and to synchronize BlackBerry smartphones with PC desktops to ensure up-to-date information for applications such a schedules, address books, tasks, IM, and specialized business programs. Due to BlackBerry Enterprise Server integration with Microsoft Exchange, mobile workers carrying BlackBerry handsets can have effortless access to Exchange email and to instant messaging-aware applications via Microsoft Office Communications Server and Lync Server 2010 integration.

BlackBerry Enterprise Server Consulting Support

Progent's BlackBerry-qualified consultants can show you how to plan, implement, and troubleshoot BlackBerry Enterprise Server (BES) so that you optimize the efficiency of BlackBerry users, streamline the administration of a BlackBerry solution, and lower the expense of maintaining mobile workers.

How Progent Can Help Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's certified experts can also assist your business to troubleshoot a broad array of problems concerning synchronization, device recognition, email consistency, web access, mobile connections, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small office networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry technical support costs low and, by handling problems quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, configuring wireless program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to use management tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and assist your company to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Exchange.

Call or Email Progent for Help from a BlackBerry-Certified Expert
To contact Progent about technical support for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.

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