Immediate Remote Support for Akron Computer Networks
Urgent Online Help for Akron NetworksFor businesses in Akron or anywhere in the state of Ohio, Progent provides online support for networks powered by Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they possess the practical background and have access to the advanced technology needed to solve most network issues rapidly. This reduces direct expenses since solutions accumulate minimal billable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online technical support experience is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. Unlike many online service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions somehow end up as major tabs. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of optimized technologies and proven methodologies which ensure the maximum level of efficiency for online engineering help and repair for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to access your company's computer system remotely without compromising network security.

Progent's powerful technical support database application stores comprehensive documentation of the service that Progent's customers have received. Progent's team service personnel have access to the details of assistance provided to each Progent customer by any engineer. This history of issues and resolutions is structured as a conveniently retrievable support database that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and formal partnerships with major vendors such as Cisco and Microsoft open up additional extensive technical support databases and allow quick access to manufacturers' in-house product engineers so Progent's remote consulting specialists can determine optimal solutions in the least time.

Remote technical services available from Progent to businesses in Akron and anywhere in the state of Ohio include:

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:
  • Help Desk Expertise
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the budget to create an internal Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progent’s Virtual Call Center is intended for larger businesses and operates as a transparent addition to your existing Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve the toughest network challenges, or be ready in those circumstances when your other support engineers are swamped.

    Progent's Help Desk Call Center team of experienced information technology consultants gives your computer users in Akron or anywhere in the state of Ohio quick access to a large network service group with substantial background offering phone support and online repair service for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's goal is to resolve rather than merely track IT issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Group provides online professional consulting expertise and training in specific business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and MS Office Excel. To learn more on Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Team.

  • Remote Network and Server Monitoring Services
    Progent offers companies in Akron, or anywhere in the state of Ohio, online network monitoring services based on Microsoft System Center Operations Manager, configured by Progent to accommodate your business so that your IT support is proactive and automated. By spotting possible problems before they result in network outages, proactive monitoring can ward off stressful and expensive network crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or systems that incorporate a variety of OS platforms.
How Your Akron Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Akron or throughout the state of Ohio, Progent's phone-based network support specialists can deliver expert and cost-effective system help whenever your organization has to have it. More than a decade of delivering online tech support has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Akron office has a regular independent consultant or employs a full time IT staff that know how to handle common computer issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to address unexpected network emergencies or especially complex integration projects.

Details of Progent's Remote Network Support for Akron
Progent's phone support, remote troubleshooting, system security expertise, and network administration services offer offices in Akron or anywhere in the state of Ohio unparalleled leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can provide your company world class network support while allowing you to avoid the cost and administration overhead of running a large internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of technical knowledge, refined support tools, and understanding of corporate IT allow companies to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Range of Servers
    Progent offers world-class expertise for Microsoft’s popular server products with services such as Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Windows 2000 Server upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Companies who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly service losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















© 2002- 2017 Progent Corporation. All rights reserved.