Fast and Affordable Remote Troubleshooting for Akron Computer Networks
Urgent Online Support for Akron NetworksFor organizations located in Akron or anywhere in the state of Ohio, Progent provides remote help for computer systems based on Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the services of CISA and CISM-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they have the practical experience and have access to the sophisticated technology necessary to solve the majority of information system issues quickly. This reduces direct expenses since service calls require minimal billable minutes. Online support also avoids the expense of sending a consultant to your office. Your company benefits additionally in indirect costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced online consulting experience is especially important for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you pay only for the services that you receive. In contrast to typical online support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where fast repairs somehow turn into substantial bills. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized tools and proven processes that ensure the highest degree of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent offers safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to communicate with your system without violating system security.

Progent's advanced technical support database application stores comprehensive records of all service that Progent's customers have received. Progent's staff engineers have access to the records of services delivered to each customer by every engineer. This database of problems and responses is organized as a quickly searchable internal knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and formal relationships with key vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to find optimal solutions in the least time.

Remote services offered by Progent to businesses in Akron and throughout the state of Ohio include:

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Services
    Progent's Call Center programs for organizations with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the money or time to support an in-house Help Desk Call Center but who require quick response from a reliable Call Center with professional telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent reinforcement of your current Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the most difficult network issues, or be ready in those situations when your ordinary resources are swamped.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your workers in Akron or anywhere in the state of Ohio rapid assistance from a reliable network service resource with years of background delivering phone help and online diagnostics for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's aim is to solve and not simply record technical issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team offers remote professional engineering support and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To learn more on Progent's consulting, programming, and education services, see Progent's Business Application Experts Group.

  • Online Network Monitoring Services
    Progent can provide companies in Akron, or anywhere in the state of Ohio, online network and server monitoring services centered around System Center Operations Manager, customized by Progent to suit your business so your computer support is proactive and automated. By spotting possible issues before they expand into full-scale emergencies, remote monitoring can minimize disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Windows environments, or networks powered by a combination of OS platforms.
How Your Akron Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Akron or anywhere in the state of Ohio, Progent's online computer support engineers are ready to provide expert and economical system support the moment your business needs it. More than a decade of providing remote technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve IT problems quickly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Akron company relies on a regular independent support technician or maintains an in-house organization that can handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to solve sudden network crises or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Akron
Progent's remote technical help services enable your Akron company to enjoy the advantages of timely, expert network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic value by becoming more reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most businesses in Akron and throughout Ohio, nearby computer service providers, whether made up of freelance consultants or a full-time maintenance staff, can handle the majority of network problems. However, IT crises may spring up when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's online support experts give you a convenient, fast, and budget-friendly way to supplement your local resources and to pass on valuable information to improve your ability to handle future problems locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller organizations commonly rely on independent freelance consultants. Although independent consultants carry smaller overhead than larger service organizations and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the lack of fallback personnel may require your business to go without help during an IT crisis. As your network expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service expertise to make sure your network is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Organizations typically start with an information architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. These badly designed environments need careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a system infrastructure able to offer the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller organizations need guidance and technical education to navigate through an ever more complex array of technology alternatives available for accelerating business growth and improving efficiency. They do not need a network engineer who is attempting to sell a certain vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of IT experience, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Entire Range of Server Platforms
    Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 expertise, Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits per minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Companies who work with trusted freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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