Immediate Online Help for Akron IT Networks
Fast Phone Support for Akron SystemsFor companies in Akron or anywhere in the state of Ohio, Progent provides online support for networks powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISSP-accredited security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent value because they possess the real-world background and are equipped with the advanced technology required to solve most network problems quickly. This lowers immediate expenses since solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to typical remote service firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where quick fixes somehow turn into major invoices. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies that allow the highest degree of effectiveness for online help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your company's network remotely without violating corporate security.

Progent's powerful technical support reporting application maintains thorough records describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of services provided to each Progent client by every Progent consultant. This history of anomalies and repairs is organized as a quickly retrievable support database that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority response from vendors' internal support staff so Progent's remote service experts can arrive at the most efficient solutions quickly.

Online technical services available from Progent to businesses in Akron and throughout the state of Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the budget to assemble and manage an in-house Call Center but who want fast communication with an efficient Call Center with proficient phone assistance plus the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a seamless supplement to your current Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for the toughest network challenges, or be ready in overflow instances when your regular resources are overwhelmed.

    Progent's Call Center staff of experienced network professionals offers your computer users in Akron or anywhere in the state of Ohio instant contact with a dependable support group with substantial background delivering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center the reputation as a key contributor to business success, and Progent's target is to resolve and not merely document technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team provides phone-based advanced consulting expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft applications such as CRM, MS Project, Office Word, and Office Excel. To find out more information on Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Akron, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your network support is proactive and automated. By spotting potential issues before they cause downtime, automated monitoring can head off stressful and expensive network failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Windows networks, or environments powered by a variety of OS platforms.
How Your Akron Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Akron or throughout the state of Ohio, Progent's online network support specialists are ready to provide professional and economical system support the instant your business needs it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to fix network problems rapidly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Akron company works with a regular independent support technician or maintains an in-house organization that can handle typical computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to fix sudden system emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Akron
Progent's remote support services allow your Akron business to enjoy the benefits of on-call, world-class IT support without the expense of managing an in-house IT organization. Your information system will derive greater business value by becoming increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local support resources
    With most companies in Akron and throughout Ohio, local network support providers, whether represented by outside consultants or a full-time maintenance staff, can handle typical technical issues. However, IT crises can strike when your regular support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call support experts provide an easy, fast, and budget-friendly solution to augment your local resources and to convey useful information to improve your ability to handle future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller organizations commonly depend on individual freelance consultants. While independent consultants carry smaller internal costs than larger service organizations and can often charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the lack of backup help may require your business to wait for assistance during an emergency. As your company expands, network downtime and problems with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve support experts to insure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an IT architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes often get piled on top of an unstable foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. Such poorly built systems need proper assessment, smart strategic planning, and wide technical expertise to evolve to a system infrastructure able to provide the stable foundation to meet current business demands and ease downstream growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies need guidance and technical education to negotiate an increasingly complicated maze of product options available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is trying to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align technical consulting with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, refined support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the forefront of network service, executing a broad range of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for applying computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent service providers or who maintain internal support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















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