Immediate Remote Troubleshooting for Akron Computer Systems
Fast Online Consulting for Akron SystemsFor organizations located in Akron or anywhere in Ohio, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value because they possess the practical experience and have access to the advanced technology required to resolve most network problems rapidly. This lowers direct costs since service calls accumulate fewer billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves additionally in incidental costs by reducing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast repairs manage to end up as big tabs. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies that promote the maximum degree of efficiency for online help and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to link to your company's computer system remotely without violating system security.

Progent's powerful customer support database application maintains extensive documentation for the service that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance rendered to every client by every consultant. This archive of problems and fixes is structured as a readily exploitable support database that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close partnerships with key industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists can arrive at the most efficient solutions in the least time.

Online technical services provided by Progent to customers in Akron and throughout the state of Ohio include:

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the money or time to build and maintain an internal Call Center but who require quick access to a reliable Help Desk Call Center with professional telephone assistance plus the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a transparent reinforcement of your established Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the most difficult computer system challenges, or be ready in those circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center team of seasoned network experts provides your customers in Akron or anywhere in the state of Ohio instant communication with an efficient network service group with substantial experience delivering phone support and remote repair service for networks powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a solid enabler of company success, and Progent's target is to solve rather than just document technical issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional consulting expertise and education in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To read additional information concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that uses the technology of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Loss Protection.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like IPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Akron, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By detecting potential problems before they result in full-scale emergencies, automated monitoring can head off stressful and expensive network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X environments, Microsoft networks, or environments that incorporate multiple operating systems.
How Your Akron Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote assistance with Windows, Apple Mac, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Akron or throughout the state of Ohio, Progent's phone-based network support engineers can deliver expert and economical IT help the instant your business needs it. More than a decade of delivering online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Akron company deals with a local independent support technician or maintains an in-house organization that know how to handle typical network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to fix unexpected system emergencies or particularly tough integration projects.

Details of Progent's Remote Computer Support for Akron
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer offices in Akron or anywhere in the state of Ohio unparalleled leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

  • Immediate Telephone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Akron and is also ideal for customers in geographic regions of Ohio that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the use of a broad array of Microsoft support tools, service databases, and continuing education.

  • Per Minute Billing to Reduce Costs
    Progent provides remote help on a minute-by-minute basis, so you are charged only for the services you use. Progent asks for no minimum charge for phone help and imposes no monthly retainer for services provided during regular business hours. This keeps you from facing big bills for routine fixes.

  • Access to Cisco Certified Network Infrastructure Professionals
    As a Certified Partner for Cisco, Progent offers access to authorized professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and protected connectivity for local and remote networking.

  • Application Experts Consulting
    Progent's basic consulting offerings consist of technology integration, MS Exchange expertise, network security design, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting support in critical application areas. Help offered by the Application Experts Team covers:
    Dynamics GP Consulting and Customization
    Microsoft Office Project Training
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Consulting
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Software Development and SQL Server 2014 Software Programming and Troubleshooting
    Oracle Project Management and Application Programming
    MySQL Management Support and Software Design
    Mac Consulting
    Amazon MWS Programming

    By providing a full service one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that align with the specific needs of your business.

  • Sophisticated Online Access Software
    Protected remote access allows Progent's support experts to observe precisely what your users see. This makes it easier to produce quick fixes to issues that might otherwise demand a costly personal visit. State-of-the-art online connectivity software and expert technicians together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network tracking.

  • Support for Mainstream VPN Gateways
    Progent can provide secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.

  • 24x7 Service for Maximum Network Uptime
    For companies with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers require instant access to a Help Desk Call Center with expert phone support and full escalation capability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of technical expertise, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Family of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits by the minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be tempted to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every consultant to each client. The practice of documenting and organizing service records results in more efficient support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

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