Immediate Remote Support for Akron Computer Networks
Urgent Phone Consulting for Akron NetworksFor companies located in Akron or anywhere in Ohio, Progent provides online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's remote support experts offer exceptional leverage because they possess the real-world background and are equipped with the advanced tools required to solve most network issues quickly. This reduces direct expenses because solutions use up fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company saves even more in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay just for the services that you receive. In contrast to typical online support firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor solutions manage to turn into big invoices. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and proven methodologies which ensure the maximum level of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to link to your computer system remotely without compromising corporate security.

Progent's advanced technical support database system includes detailed histories for all service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of assistance provided to every customer by any engineer. This archive of trouble tickets and responses is stored as a conveniently retrievable support database that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's online service experts are able to find the most efficient resolutions in the least time.

Online technical support services available from Progent to clients in Akron and anywhere in the state of Ohio include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for organizations who lack the budget to support an internal Help Desk but who want quick response from a reliable Help Desk Call Center with professional telephone support plus the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or improving your existing one, identifying or enhancing Call Center software products to address the particular needs of your business, or providing temporary phone support staff to work with your in-house Help Desk team to handle demanding events such as software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of seasoned network experts provides your clients in Akron or anywhere in the state of Ohio fast communication with an efficient technical support group with years of background delivering phone support and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a solid enabler of business productivity, and Progent's aim is to fix and not simply report technical issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers phone-based professional consulting support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for familiar Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom development, and training services, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Akron, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they expand into full-scale emergencies, automated monitoring can head off inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments based on a mix of operating systems.
How Your Akron Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Akron or anywhere in the state of Ohio, Progent's online computer support specialists are ready to deliver professional and economical system help the instant your organization has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to solve network problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Akron company works with a local freelance consultant or employs a full time IT staff that can handle day-to-day network problems, Progent’s Microsoft certified consultants can still offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either lack the availability or the experience to address unexpected system emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Businesses in Akron
Progent's remote IT consulting services enable your Akron company to enjoy the benefits of timely, expert network support without the expense of managing an in-house IT organization. Your network will derive added business worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    With most businesses in Akron or anywhere in Ohio, nearby network support providers, whether represented by outside consultants or a full-time maintenance staff, can resolve the majority of technical problems. However, major troubles may strike when local resources are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your local service technicians. In these instances, Progent's online service professionals offer a convenient, fast, and affordable way to augment your local help and to convey valuable information to improve your capability to resolve downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network support, smaller businesses often depend on individual freelance service providers. Although independent consultants carry less internal costs than big service firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may force your business to go without help during an emergency. As your business grows, system downtime and trouble with critical software become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of backup support experts to insure your IT system is always up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses typically start with an information architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. These badly designed systems need proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a system architecture able to offer the stable foundation to meet vital business demands and simplify future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller businesses require advice and technical training to navigate through an ever more complex maze of product options available for promoting business growth and improving productivity. They hardly need a computer consultant who is motivated to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Entire Line of Server Platforms
    Progent offers world-class support for Microsoft’s popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be tempted to permit minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to each customer. The discipline of documenting and archiving support activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t release the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















© 2002- 2019 Progent Corporation. All rights reserved.