Immediate Online Help for Akron Computer Networks
Immediate Phone Technical Support for Akron SystemsFor companies located in Akron or anywhere in Ohio, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified professionals have delivered remote support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced tools required to resolve most network issues quickly. Efficient support lowers direct costs since solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits additionally with incidental expenses by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. Unlike typical online support firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast fixes somehow turn into large bills. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and proven processes which ensure the highest degree of efficiency for remote technical support and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to interface to your company's system remotely without compromising corporate security.

Progent's proven service database application maintains detailed records describing the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of services rendered to each customer by any Progent engineer. This history of issues and responses is structured as an easily searchable support knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to find the most efficient resolutions quickly.

Online technical support services available from Progent to clients in Akron and throughout the state of Ohio include:

Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology enables clients to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the money or time to support an internal Call Center but who want quick response from a reliable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting support can assist you in building an effective new Help Desk Call Center or revamping your existing one, identifying or enhancing Help Desk application software to handle the unique demands of your business, or adding temporary online staff to work with your existing Help Desk resources during demanding scenarios like software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk team of experienced network consultants gives your clients in Akron or anywhere in the state of Ohio instant contact with a reliable support resource with extensive background offering phone consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's policy is to fix and not merely track network issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group provides phone-based professional engineering expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office Word, and Office Excel. To find out more concerning Progent's expertise, customization, and education services, see Progent's Applications Experts Group.

  • Online Network and Server Monitoring Services
    Progent can provide businesses in Akron, or anywhere in the state of Ohio, remote network monitoring support powered by System Center Operations Manager (SCOM), enhanced by Progent for your business so that your computer support is proactive and automated. By exposing possible issues before they evolve into crashes, automated monitoring can minimize stressful and costly network failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or environments based on multiple platforms.
How Your Akron Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with Windows, Apple Mac, or Linux computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Akron or throughout the state of Ohio, Progent's phone-based network support specialists are ready to provide expert and economical IT help the instant your company has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Akron office relies on a local independent consultant or employs an in-house IT staff that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to fix unexpected system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Akron
Progent's online network troubleshooting services allow your Akron business to have the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will derive greater business worth by being more available, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most offices in Akron and throughout Ohio, local computer service providers, whether represented by freelance consultants or an in-house IT staff, can take care of typical technical problems. However, IT crises sometimes occur when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call support experts offer a convenient, quick, and economical way to augment your regular help and to convey valuable information to increase your ability to deal with future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller offices often depend on independent freelance consultants. Although independent consultants carry smaller overhead than larger service organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your company to go without help during an IT crisis. As your company expands, system unavailability and problems with vital applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your network remains available.

  • Build a Scalable Basis for Smooth Expansion
    Businesses typically begin with an IT system created on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown on top of a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. Such poorly designed environments require proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a system infrastructure that can offer the solid foundation to meet current business demands and simplify future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations need guidance and technical education to navigate through an increasingly complicated maze of technology alternatives available for accelerating business success and improving productivity. These companies hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, refined support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, at the front lines of network service, executing a broad range of technical tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.

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