Even if your Akron company has a local freelance consultant or maintains an in-house IT staff that can handle the majority of network problems, Progent’s Microsoft certified engineers provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or especially challenging integration projects.

Features of Progent's Online Network Support for Akron
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services give small companies in Akron or anywhere in the state of Ohio unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:

• Fast Phone Contact with Microsoft Qualified Support Specialists
  Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small companies in Akron and is also ideal for networks in geographic areas of Ohio that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a wide selection of Microsoft support tools, technical databases, and on-going education.

• By the Minute Rates to Reduce Costs
  Progent provides remote support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for online service and imposes no monthly subscription fee. This keeps you from paying big invoices for quick repairs.

• Availability of Cisco Network Infrastructure Experts
  As a Certified Partner for Cisco Systems, Progent offers the services of authorized specialists who have expertise in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for wireline and wireless networking.

• Application Specialists Group
  Progent's basic consulting offerings include system integration, MS Exchange expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting expertise for critical application areas. Help offered by the Application Experts Team covers:
  • Great Plains Software Consulting and Programming
  • Microsoft Dynamics CRM Consulting
  • MS Project Training
  • MS Office Excel Consulting
  • MS Office Support
  • Crystal Reports, Microsoft Office Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Help
  • Apple Macintosh Help
  By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive information technology solutions that align with the unique needs of your business.

• State of the Art Remote Access Tools
  Protected online connectivity allows Progent's support professionals to see exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise demand an expensive personal visit. State-of-the-art remote connectivity software and expert engineers together allow Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online support and automated system tracking.

• Support for Mainstream VPN Gateways
  Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.

• 24-hour Service for Maximum System Uptime
  For small businesses with vital applications, Progent can provide 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center programs are designed especially for budget-constrained small offices whose clients need instant recourse to a Help Desk service with effective phone support and full escalation capability.

Benefits of Progent's IT Support for Small Organizations in Akron
Progent's online technical help services allow your City# small business to experience the benefits of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic value by being increasingly available, productive, and secure. Advantages to your business include:

• Seamless virtual extension of your local IT resources
  With most small businesses in Akron or anywhere in Ohio, nearby network support providers, whether made up of outside consultants or an internal IT staff, can handle typical technical problems. On the other hand, IT crises may occur when your regular resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call support professionals give you a convenient, quick, and affordable way to supplement your regular resources and to convey useful information to improve your ability to deal with future issues locally.

• Less Dependence on Individual Service Providers
  For IT support, small offices commonly depend on independent freelance consultants. While freelance service people carry less internal costs than larger consulting organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your small business grows, network unavailability and trouble with vital software are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your IT system is always up and running.

• Create a Scalable Basis for Seamless Growth
  New companies often start with an information system created on a modest budget. Without a strong framework, slap-dash repairs often get thrown onto a shaky foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These badly designed environments need careful analysis, smart strategic planning, and wide IT expertise to upgrade to a system architecture able to deliver the stable foundation to meet critical business demands and ease future growth.

• Interact with Problem Solvers Instead of Product Vendors
  Small organizations require advice and technical training to navigate through an ever more complex array of product options capable of promoting business success and improving productivity. They hardly need a network engineer who is attempting to sell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the true needs of a small business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, depth of technical expertise, refined support tools, and familiarity with corporate IT enable small businesses to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

• Certified Expertise in Microsoft's Full Family of Servers
  Progent offers world-class support for Microsoft’s powerful server products with services such as Microsoft Windows Server 2003 consulting, Microsoft Windows 2000 upgrades, Windows NT Server migration, Microsoft Exchange 2003 Server expertise, Microsoft Exchange 5.5 Server and Microsoft Exchange Server 2000 upgrades, and SQL Server help.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, at the front lines of IT service, executing a wide range of IT tasks for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual IT problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids large invoices for fast repairs so you won't be forced to permit less critical problems to fester.

• Complete Documentation of IT Services
  Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service firms who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by every staff member to every client. The discipline of documenting and organizing support records allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.

• Automated Network Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. This package causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from painful and expensive availability disruptions.

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT support, go to Immediate Urgent Support.