Fast and Affordable Remote Troubleshooting for Akron IT Networks
Urgent Phone Support for Akron SystemsFor businesses in Akron or anywhere in Ohio, Progent provides remote help for computer systems based on Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. This reduces immediate expenses because solutions accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly helpful in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for online support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike many online service organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes that ensure the maximum degree of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to access your company's system remotely without compromising corporate security.

Progent's advanced customer support reporting application keeps detailed histories of all service that Progent's clients have been provided. Progent's staff consultants have access to the history of assistance provided to each customer by any Progent consultant. This database of trouble tickets and fixes is organized as a readily exploitable support knowledge base that enables Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast technical databases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists can come up with the best solutions quickly.

Online services provided by Progent to customers in Akron and anywhere in the state of Ohio include:

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Services
    Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for organizations who don't have the resources to build and maintain an in-house Call Center but who need fast response from a reliable Help Desk with professional phone assistance as well as the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a seamless extension of your established Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative for the most difficult computer system issues, or be available in hectic circumstances when your other service providers are overwhelmed.

    Progent's Help Desk staff of seasoned information technology professionals provides your computer users in Akron or anywhere in the state of Ohio immediate access to an effective network service resource with years of experience providing telephone-based help and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a crucial contributor to business efficiency, and Progent's goal is to solve and not merely report network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply online professional engineering support and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Office Excel. To read additional information about Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.

  • Remote Network and Server Monitoring Support
    Progent offers businesses in Akron, or anywhere in the state of Ohio, remote network monitoring support powered by Microsoft System Center Operations Manager, configured by Progent for your business so that your IT support is proactive rather than reactive. By uncovering emerging issues before they cause crashes, proactive monitoring can avoid stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or environments powered by a variety of platforms.
How Your Akron Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Akron or throughout the state of Ohio, Progent's phone-based network support engineers can provide effective and economical system help the instant your organization has to have it. More than a decade of delivering online tech support has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-premises support visits.

Even if your Akron office deals with a regular independent support technician or employs an in-house organization that know how to handle common network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the time or the expertise to deal with sudden network emergencies or especially complex integration problems.

Features of Progent's Online Computer Services for Akron
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services offer companies in Akron or anywhere in the state of Ohio the greatest leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your organization world class network support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:

  • Fast Telephone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Akron and is also ideal for customers in geographic areas of Ohio that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, service information, and on-going education.

  • By the Minute Rates to Reduce Expenses
    Progent provides online help on a minute-by-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for support services delivered during normal business hours. This saves you from paying big invoices for quick repairs.

  • Availability of Cisco Certified Network Architecture Specialists
    As a Certified Partner for Cisco, Progent can provide the services of on-staff specialists who have skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.

  • Application Specialists Group
    Progent's basic support offerings consist of system integration, MS Exchange consulting, system security design, and Help Desk Call Center services. Progent's Experts Team can provide world-class consulting support for specific application areas. Help offered by the Application Experts staff includes:
    Microsoft Dynamics GP Consulting and Programming
    Microsoft Project Expertise
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Office 365 Word Help
    Business Information (BI) Reporting Development and Training
    UNIX, Linux and Solaris Integration
    Microsoft SQL 2016 Software Programming and Microsoft SQL 2014 Software Programming and Debugging
    Oracle Management and Software Programming
    MySQL DBA Services and Software Design
    Apple Macintosh Help
    Amazon MWS Software Design and Programming

    By offering a full service centralized source for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that align with the specific requirements of your company.

  • State of the Art Remote Access Software
    Secure remote access allows Progent's service experts to see exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise demand a costly personal service call. State-of-the-art online connectivity software and experienced engineers combine to allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite support and automated network analysis.

  • Compatibility with Mainstream VPN Products
    Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

  • Round-the-Clock Service for High Network Availability
    For businesses with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.

  • Help Desk Services
    Progent's Help Desk support programs are designed specifically for budget-constrained businesses whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of technical background, refined support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Range of Servers
    Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 R2 support, Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each consultant to each customer. The practice of detailing and organizing support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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