Fast and Affordable Online Troubleshooting for Akron Networks
Immediate Online Help for Akron SystemsFor organizations in Akron or anywhere in the state of Ohio, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, plus the services of CISA and CISM-certified security engineers to help with advanced security design and troubleshooting jobs.

Progent's online support engineers provide excellent leverage because they possess the real-world experience and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. This reduces immediate costs because service calls use up minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with incidental expenses by reducing or eliminating system downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online consulting experience is especially helpful for businesses that rely on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the support that you receive. Unlike typical online service companies, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from situations where fast fixes somehow end up as substantial invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized technologies and proven methodologies which allow the maximum degree of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's system without violating system security.

Progent's advanced technical support database system stores extensive records describing the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to each customer by any Progent consultant. This archive of anomalies and fixes is stored as an easily searchable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote service experts can come up with the most efficient solutions in the least time.

Online support services offered by Progent to customers in Akron and anywhere in the state of Ohio include:

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the money or time to assemble and manage an internal Help Desk but who want quick response from a dependable Help Desk Call Center with proficient telephone support plus the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or enhancing your established one, evaluating or enhancing Help Desk software to address the special requirements of your business, or providing temporary phone support personnel to work with your internal Help Desk Call Center resources to handle demanding scenarios such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center team of veteran information technology professionals gives your clients in Akron or anywhere in the state of Ohio fast access to a dependable network service group with years of background providing telephone-based help and remote diagnostics for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a key contributor to business success, and Progent's target is to resolve rather than merely record IT issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff offers online advanced consulting support and training in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft applications including Microsoft CRM, Project, MS Office Word, and MS Excel. To read more information concerning Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Akron, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so that your IT support is proactive rather than reactive. By detecting looming issues before they evolve into full-scale emergencies, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows systems, or systems that support a variety of platforms.
How Your Akron Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online support with Windows, Apple Mac, or Linux environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Akron or anywhere in the state of Ohio, Progent's online computer support specialists are ready to deliver effective and economical system support the moment your company needs it. More than a decade of providing remote repair services has led to Microsoft Gold status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Akron business works with a local independent consultant or employs an in-house organization that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to resolve sudden network emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Akron
Progent's remote technical help services allow your Akron company to realize the advantages of timely, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic value by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your local IT resources
    For most businesses in Akron and throughout Ohio, local computer support resources, whether made up of independent consultants or an in-house IT staff, can resolve typical technical problems. However, IT crises might strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service technicians. In these instances, Progent's online support professionals provide an easy, fast, and affordable solution to supplement your regular resources and to transfer valuable information to improve your ability to handle future problems locally.

  • Less Dependence on Individual Service Providers
    For network support, smaller organizations often rely on individual freelance consultants. Although independent service people carry less overhead than larger service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the absence of fallback help may require your business to wait for help during an emergency. As your network expands, system unavailability and problems with vital software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service experts to insure your IT system is always available.

  • Build a Solid Basis for Seamless Expansion
    Companies often start with an information architecture implemented on a modest budget. Without a robust infrastructure, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, stability and scalability problems can impede the success of the business. Such poorly built systems need careful assessment, intelligent long-term planning, and extensive IT knowledge to evolve to a network infrastructure able to provide the solid foundation to meet current business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller offices need advice and technical training to navigate through an ever more complex maze of product options available for promoting business success and enhancing efficiency. Businesses do not need a network consultant who is trying to sell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, in the trenches of network service, performing a broad range of technical tasks for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services delivered during normal business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every staff member to each client. The practice of documenting and organizing service records allows more effective service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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