Fast and Affordable Remote Support for Akron Computer Networks
Fast Remote Help for Akron SystemsFor companies in Akron or anywhere in Ohio, Progent offers remote support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts offer exceptional value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses because solutions require minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many online service companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid situations where quick solutions manage to end up as substantial tabs. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven methodologies that permit the highest degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to interface to your system remotely without compromising corporate security.

Progent's proven service reporting application stores extensive histories describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of assistance rendered to each customer by any consultant. This history of trouble tickets and repairs is stored as an easily searchable internal database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote service specialists can determine optimal resolutions in the least time.

Remote services provided by Progent to companies in Akron and throughout the state of Ohio include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's leading corporations. The ProSight series of network management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for businesses who lack the money or time to create an in-house Call Center but who require fast communication with an effective Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless supplement to your existing Call Center team. Progent's Virtual Help Desk can act as a an escalation alternative to resolve complex computer system issues, or be available in overflow circumstances when your regular service providers are swamped.

    Progent's Help Desk Call Center team of experienced network experts gives your computer users in Akron or anywhere in the state of Ohio rapid access to a dependable technical support resource with substantial background providing telephone-based help and online diagnostics for networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a key contributor to business success, and Progent's policy is to solve and not simply record IT issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff offers remote professional consulting support and training in special business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, MS Word, and Office Excel. To find out more on Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Akron, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so that your network support is proactive and automated. By spotting looming trouble spots before they result in downtime, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or systems that support a variety of operating systems.
How Your Akron Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple Mac, or Linux environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Akron or anywhere in the state of Ohio, Progent's online computer support engineers can deliver effective and economical system support the instant your organization has to have it. More than 15 years of providing remote tech support has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Akron company deals with a regular independent consultant or maintains an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to resolve sudden network emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Offices in Akron
Progent's online support services allow your Akron company to experience the advantages of on-call, world-class network support without the cost of managing an in-house IT organization. Your network will derive greater strategic worth by becoming more reliable, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most offices in Akron or anywhere in Ohio, nearby network service providers, whether represented by freelance consultants or a full-time maintenance staff, can take care of the majority of technical problems. However, serious problems sometimes occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these cases, Progent's on-call support professionals offer an easy, quick, and affordable way to augment your regular help and to transfer useful information to increase your capability to handle downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices commonly depend on individual freelance service providers. Although freelance service people have less internal costs than big consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of fallback help may force your company to wait for help during an emergency. As your business grows, system unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of backup support expertise to insure your network stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically start with an IT system implemented on a modest budget. Lacking a scalable framework, band-aid repairs often get thrown onto an unstable foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. Such badly built environments need proper analysis, smart strategic planning, and extensive technical expertise to evolve to a system infrastructure that can provide the solid foundation to handle vital business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller organizations need advice and technical education to navigate through an ever more complicated maze of product options available for accelerating business success and enhancing productivity. They do not need a network engineer who is trying to resell a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the true needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match technical consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of technical experience, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, at the forefront of network service, performing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits per minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to every customer. The practice of documenting and organizing support activity allows more effective service and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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