Fast Remote Technical Support for Akron UNIX or Linux SystemsFor small businesses located in Akron or anywhere in Ohio, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's online technical support services represent excellent leverage because they have the practical experience and the sophisticated tools to resolve the majority of information system issues quickly. This lowers direct costs since solutions take up fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, idle workers, and distracted executives.

Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online service firms, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate situations where quick solutions manage to turn into major invoices. Progent's skill at handling technical issues efficiently results in your business saving cash.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies which allow the highest level of efficiency for remote engineering help and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to link to your computer system remotely without compromising corporate security.

Progent's advanced service reporting system includes comprehensive records for the service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help rendered to each Progent client by any engineer. This history of problems and responses is stored as a quickly retrievable proprietary knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and formal relationships with important industry leaders including Cisco and Microsoft permit access to additional massive technical databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists can arrive at the most efficient solutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To access Progent's remote support in Akron or anywhere in Ohio or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.

Online Technical Support Services Provided by Progent
Progent's phone-based technical support professionals possess advanced credentials in an extensive array of disciplines. This broad scope of technical skills allows Progent's engineers to manage practically any emergency that may take place in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To support businesses with multi-OS environments, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services provided by Progent to customers in Akron and throughout the state of Ohio include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services cover a broad range of computer technology including network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Akron, OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and validates an individual's networking knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most complex problems occurring in network design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating software updates. CCIEs represent an exceptional value because their deep expertise enables them to solve even the most difficult problems quickly. In typical cases, less qualified engineers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Few service organizations make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can receive urgent support for severe network issues that are lowering worker productivity but are not within the comfort zone of your local IT maintenance resources. Progent's CCIE consultants can tie into your network via state-of-the-art remote troubleshooting tools to provide quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus VPN products.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Experts for Akron, OhioProgent's Microsoft-qualified online service engineers offer network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also can deliver a broad array of remote desktop support services such as Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Qualified Network Security Engineers for Akron, OhioProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to recuperate rapidly following a damaging breach. Security support services offered by Progent cover thorough network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support services to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract projects that small businesses often request. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk service options for small companies with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for smaller businesses who lack the resources to support an in-house Call Center but who want fast access to an effective Call Center with proficient telephone assistance as well as the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and serves as a transparent supplement to your current Call Center staff. Progent's Virtual Help Desk can act as an escalation resource for the toughest network problems, or be ready in hectic instances when your ordinary service providers are swamped.

    Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or customizing Help Desk software to handle the special demands of your company, or adding occasional online personnel to supplement your internal Help Desk group to handle unusually busy scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network professionals gives your clients in Akron or anywhere in the state of Ohio quick communication with an effective technical support resource with extensive background providing telephone-based help and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a major enabler of business efficiency, and Progent's policy is to solve rather than merely report technical problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and MS Office Excel. For more on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the imaginative facets of Macintosh environments by providing remote help support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or building an audio/video production studio.

    Online Network and Server Monitoring Services
    Progent offers businesses in Akron, or anywhere in the state of Ohio, online computer system monitoring services powered by MS System Center Operations Manager, customized by Progent for your business so your computer support is proactive rather than reactive. By anticipating potential problems before they result in downtime, remote monitoring can head off disruptive and expensive information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Windows systems, or networks based on a combination of operating systems.

How Your Akron Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.