Immediate Online Technical Support for Akron UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Akron or anywhere in Ohio, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's online technical support services offer exceptional leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves additionally in incidental expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike many remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent scenarios where fast repairs somehow turn into substantial tabs. Progent's skill at handling technical issues quickly results in your company conserving cash.

Progent's Online Support Tools
Over time, Progent has developed a collection of optimized technologies and field-proven methodologies which ensure the highest level of efficiency for remote help and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's online support team to interface to your system remotely without violating system security.

Progent's powerful customer support reporting system stores comprehensive histories of the support that Progent's clients have received. Progent's team service personnel have access to the details of all help rendered to each customer by every Progent consultant. This database of trouble tickets and fixes is organized as an easily retrievable proprietary database that enables Progent's online support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast access to vendors' in-house support staff so Progent's remote consulting experts can come up with the most efficient solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Akron or anywhere in Ohio or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.

Remote Support Services Available from Progent
Progent's online network support experts offer credentials in a comprehensive set of disciplines. This broad scope of IT skills allows Progent's engineers to address practically any crisis that may occur in a small or midsize business network. Credentials held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help customers with multi-OS networks, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services available from Progent to clients in Akron and anywhere in the state of Ohio include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad spectrum of computer technology including network infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for resolving anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Engineers for Akron, OhioThe Cisco CCIE credential is the top recognition for network professionals, and validates a person's network technology knowledge at the master level. Cisco qualified CCIEs can deal with even the most complex problems encountered in network design, installation, maintenance, security, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional value because their broad experience permits them to resolve even the most intractable problems rapidly. In common cases, less qualified consultants can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Few service providers make Cisco CCIEs available to support small and mid-size businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can get timely help for serious network infrastructure problems that are impacting business efficiency but are outside the experience of your regular IT service resources. Progent's Cisco CCIE engineers can interface to your network using sophisticated on-line troubleshooting technology in order to perform quick, safe, and economical analysis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network products.

  • Authorized Microsoft Windows Expertise
    MS Windows Expertise for Akron, OhioProgent's Microsoft-qualified online support engineers can provide computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server development, Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of remote desktop support and troubleshooting services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Certified System Security Consultants for Akron, OhioProgent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to recover quickly following a damaging breach. Security services offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after malicious attacks; integrating firewalls; designing safe architectures for remote and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center programs for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for small businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and serves as a transparent supplement to your established Call Center resources. Progent's Virtual Call Center can operate as an escalation option to resolve the toughest computer system problems, or be available in those instances when your ordinary support engineers are too busy.

    Progent's Call Center consulting services can guide you in building an effective new Call Center or improving your established one, evaluating or enhancing Call Center software to address the special requirements of your business, or adding temporary phone support personnel to work with your internal Help Desk Call Center group to deal with high-demand situations such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned network professionals provides your customers in Akron or anywhere in the state of Ohio rapid access to a large network service resource with substantial background offering phone help and remote repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a major enabler of business productivity, and Progent's target is to fix rather than merely annotate technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group offers online professional engineering support and training in key business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Office Excel. To read more information on Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can support the artistic elements of Macintosh systems by delivering remote help support and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio/video or integrating an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent offers companies in Akron, or anywhere in the state of Ohio, online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your network maintenance is proactive and automated. By anticipating potential issues before they grow into full-scale emergencies, system monitoring can avoid inconvenient and expensive network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on a mix of OS platforms.

How Your Akron Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.

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