Fast Online Support for Akron UNIX or Linux SystemsFor small and midsize companies in Akron or anywhere in the state of Ohio, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the services of CISSP-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's remote support services represent excellent leverage because they have the practical experience and the sophisticated tools to resolve most network problems rapidly. Efficient support reduces direct expenses since solutions require a smaller number of billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, idle employees, and de-focused management.

Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online support organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where quick fixes manage to end up as big bills. Progent's penchant for solving problems efficiently translates into your company spending less money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies that allow the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize company information systems. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to communicate with your computer system without breaching network security.

Progent's proprietary service database system maintains detailed records of all service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help provided to each client by any Progent engineer. This history of trouble tickets and responses is structured as a quickly retrievable internal database that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to find the best resolutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Akron or anywhere in Ohio or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote technical service professionals possess certified skills in an extensive array of technologies. This broad scope of technical skills permits Progent's consultants to address almost any crisis likely to crop up in a small or midsize business information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.

To provide assistance to clients with multi-OS environments, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Remote technical support services available from Progent to small businesses in Akron and anywhere in the state of Ohio include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and easy administration, and migration from older systems to the latest MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can offer emergency online assistance for resolving anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:

    Important Linux platforms for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Akron, OhioThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and validates an individual's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most intractable issues occurring in network planning, integration, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad expertise permits them to find solutions for the most intractable problems quickly. In common cases, less qualified service providers can struggle for many hours or days with identical problems that a CCIE can dispose of in a few minutes. Few consulting firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so you can receive timely assistance for complex network infrastructure issues that are crippling business productivity but are outside the scope of your ordinary computer service personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using advanced remote support tools to perform fast, secure, and affordable analysis and repair. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading family of networking appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

  • Authorized Microsoft Windows Expertise
    Windows Expertise for Akron, OhioProgent's Microsoft-qualified online service professionals can deliver network repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad range of remote desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Qualified System Security Experts for Akron, OhioProgent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your company to clean up rapidly after a serious breach. Security solutions available from Progent cover thorough security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special projects that small businesses often request. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for smaller organizations who lack the resources to build and maintain an internal Call Center but who require quick communication with an efficient Help Desk with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and serves as a transparent extension of your existing Call Center staff. Progent's Virtual Help Desk can act as an escalation option to resolve complex network problems, or be ready in overflow instances when your ordinary resources are swamped.

    Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or enhancing your existing one, identifying or enhancing Help Desk software products to handle the particular needs of your business, or adding temporary online personnel to work with your in-house Help Desk Call Center team to handle unusually busy situations such as software transitions, major upgrades, or installing new applications.

    Progent's Call Center team of veteran information technology professionals offers your workers in Akron or anywhere in the state of Ohio quick contact with an efficient network service resource with extensive experience offering telephone-based consulting and online diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a crucial enabler of company performance, and Progent's intent is to fix and not merely document IT problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth engineering expertise and training in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Project, MS Word, and MS Office Excel. To learn additional information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can support the artistic facets of Macintosh computing by providing phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio/video or integrating an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers companies in Akron, or anywhere in the state of Ohio, remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your IT maintenance is proactive and automated. By detecting looming trouble spots before they result in crashes, system monitoring can head off disruptive and expensive network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a mix of platforms.

How Your Akron Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.

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