Fast Phone Consulting for Akron UNIX or Linux NetworksFor small businesses located in Akron or anywhere in the state of Ohio, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.

Progent's remote technical support services represent excellent leverage because they have the practical background and the advanced technology to resolve the majority of network issues quickly. This lowers direct costs because service calls accumulate a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's billing policy for remote help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor repairs manage to end up as major tabs. Progent's skill at solving technical issues efficiently translates into your company saving money.

Progent's Online Service Tools
Over the years, Progent has refined an array of customized tools and proven methodologies which ensure the maximum level of efficiency for remote help and troubleshooting for small company IT systems. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity enables the staff of Progent's online support team to connect to your company's computer system remotely without breaching network security.

Progent's proprietary technical support database application stores detailed records describing the service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of support rendered to each Progent client by every engineer. This history of trouble tickets and fixes is stored as a quickly retrievable internal database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting experts can find the most efficient resolutions promptly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Akron or anywhere in Ohio or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.

Remote Technical Support Services Offered Progent
Progent's phone-based support professionals offer advanced credentials in an extensive array of products and technologies. This broad range of capability permits Progent's engineers to resolve practically any problem that may crop up in a small or midsize business network. Certificates earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.

To support clients with mixed-operating system environments, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP specialists, and Information System Security Architecture Professional engineers.

Online technical services available from Progent to customers in Akron and anywhere in the state of Ohio include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of computer technology such as system architecture, messaging solutions, system and operational security, UNIX and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for diagnosing problems within UNIX/Linux networks based on leading versions of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Akron, OhioThe Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. CCIEs know how to resolve even the most complex issues encountered in network design, integration, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS network management utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an excellent value because their deep experience allows them to resolve even the most intractable problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Few support organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers fast phone access to a CCIE so you can receive urgent help for severe network problems that are impacting worker efficiency but are not within the comfort zone of your ordinary IT support resources. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via sophisticated on-line troubleshooting technology to provide efficient, secure, and economical analysis and repair. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Certified Windows Support
    Windows Experts for Akron, OhioProgent's Microsoft-certified online support experts offer network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist your company with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Skype for Business migration support, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also offers a wide range of online PC desktop support and troubleshooting services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Certified System Security Experts for Akron, OhioProgent's certified CISSP and ISSAP security consultants can provide a variety of system protection services to improve the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your business to recuperate quickly following a damaging penetration. Security services offered by Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; configuring firewalls; establishing safe architectures for remote and mobile communication; defending your messaging system against spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently request. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for smaller organizations who lack the budget to assemble and manage an in-house Help Desk but who need fast communication with a dependable Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless extension of your current Call Center organization. Progent's Virtual Help Desk can serve as an escalation alternative to resolve the toughest technical problems, or be ready in hectic situations when your regular service providers are swamped.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your current organization, selecting or modifying Help Desk application software to handle the special needs of your corporation, or providing occasional phone support personnel to supplement your existing Help Desk Call Center team during high-demand situations like software transitions, mass updates, or installing new applications.

    Progent's Help Desk staff of veteran network consultants provides your clients in Akron or anywhere in the state of Ohio immediate access to an effective technical support group with years of background offering phone support and online repair service for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a key enabler of company performance, and Progent's target is to resolve rather than just annotate technical problems.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online advanced consulting support and education in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, MS Office Project, MS Office Word, and MS Excel. To read more information concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the creative elements of Mac computing by delivering remote help support and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio or video or configuring an audio/video post production facility.

    Remote Network Monitoring Services
    Progent offers businesses in Akron, or anywhere in the state of Ohio, online network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your network support is proactive rather than reactive. By detecting possible issues before they result in crashes, system monitoring can head off inconvenient and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of platforms.

How Your Akron Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

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