Fast Phone Consulting for Akron UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Akron or anywhere in Ohio, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical experience and the advanced tools to solve most network issues quickly. This lowers immediate expenses because solutions take up fewer billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing policy for remote help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many online service firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean model for pricing avoid scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's penchant for disposing of problems efficiently translates into your company conserving money.

Progent's Online Support Tools
Through years of experience, Progent has developed an array of optimized technologies and field-proven methodologies that promote the highest degree of efficiency for remote consulting and repair for small business IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to interface to your company's network remotely without compromising network security.

Progent's proprietary technical support database application maintains detailed documentation describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of support rendered to each Progent customer by every Progent consultant. This history of problems and solutions is structured as an easily exploitable support knowledge base that enables Progent's remote support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and formal relationships with major technology companies including Cisco and Microsoft make available other vast technical support databases and permit quick response from manufacturers' in-house support staff so Progent's online consulting experts can arrive at the most efficient solutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To access Progent's remote services in Akron or anywhere in Ohio or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Phone-based Support Services Offered Progent
Progent's remote consulting engineers have credentials in a comprehensive array of disciplines. This broad range of IT skills enables Progent's engineers to resolve almost any crisis likely to occur in a small company network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To support companies with mixed-operating system networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Phone-based services available from Progent to customers in Akron and throughout the state of Ohio include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online support services cover a wide range of computer technology such as system infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-based approach to solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Akron, OhioThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most difficult issues associated with network planning, installation, administration, security, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer exceptional value because their broad expertise enables them to fix the most complex problems quickly. In typical cases, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Few consulting firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide fast phone access to a Cisco authorized CCIE so your company can receive immediate support for serious network infrastructure issues that are impacting business productivity but are not within the experience of your local network support resources. Progent's Cisco CCIE support experts can connect to your computer system by means of the latest on-line support tools to perform efficient, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Authorized MS Windows Support
    MS Windows Support for Akron, OhioProgent's Microsoft-certified remote service experts offer computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting professionals who can help you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide range of online desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Qualified System Security Specialists for Akron, OhioProgent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of security solutions to improve the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help you to clean up quickly after a serious breach. Security services available from Progent cover thorough network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; integrating firewalls; building secure architectures for remote and mobile access; guarding your messaging system against spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting support to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses often need. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center service options for small companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for small organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast response from an effective Call Center with professional telephone assistance plus the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent addition to your current Help Desk resources. Progent's Virtual Help Desk can act as an escalation alternative to resolve the most difficult network issues, or be available in hectic instances when your regular resources are overwhelmed.

    Progent's Call Center consulting services can assist you in creating an effective new Help Desk or improving your current one, selecting or enhancing Help Desk Call Center software to meet the special requirements of your business, or adding temporary phone support staff to supplement your internal Help Desk resources to deal with unusually busy situations such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of experienced information technology experts gives your customers in Akron or anywhere in the state of Ohio quick assistance from an efficient network service resource with years of experience delivering phone support and remote repair service for computer environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's policy is to resolve and not just annotate technical issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Word, and Excel. For more about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can promote the artistic aspect of Apple Mac systems by providing remote consulting support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like scanning or digitizing audio or video or establishing an audio/video production studio.

    Remote Network Monitoring Services
    Progent can provide companies in Akron, or anywhere in the state of Ohio, online network monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your IT maintenance is proactive and automated. By detecting possible problems before they expand into downtime, remote monitoring can minimize stressful and costly network crises. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or networks based on a mix of platforms.

How Your Akron Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.

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