Immediate Phone Help for Akron UNIX or Linux NetworksFor small and midsize companies located in Akron or anywhere in the state of Ohio, Progent offers support for networks powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the services of CISSP-certified security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's remote technical support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions take up a smaller number of billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves even more in indirect expenses by reducing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing model for online support is structured to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote support firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from scenarios where fast repairs somehow end up as big tabs. Progent's skill at disposing of problems quickly results in your company conserving money.

Progent's Remote Service Tools
Over time, Progent has refined an array of customized technologies and field-tested processes which permit the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize business IT networks. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to communicate with your company's computer system without violating network security.

Progent's sophisticated service reporting application keeps detailed documentation describing the service that Progent's customers have received. Progent's authorized engineers have access to the records of all help provided to each Progent customer by any engineer. This history of issues and resolutions is structured as a conveniently exploitable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at optimal solutions in the least time.

Get Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Support from Progent
To access Progent's remote support in Akron or anywhere in Ohio or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's remote network support professionals have certified skills in a comprehensive array of disciplines. This broad range of technical skills allows Progent's engineers to address almost any emergency likely to crop up in a small company network. Certifications held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To help clients with multi-operating system networks, Progent also provides access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services Offered by Progent to clients in Akron and anywhere in the state of Ohio include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services cover a wide spectrum of information technology including network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux-based environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can offer urgent phone-based help for troubleshooting problems affecting UNIX/Linux systems powered by leading variants of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Akron, OhioThe Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and validates a person's network technology skills at the master level. CCIEs can handle even the most difficult problems encountered in network design, deployment, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of experience permits them to find solutions for the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Few support providers make Cisco CCIEs accessible to help small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network infrastructure issues that are crippling worker productivity but are not within the experience of your regular computer maintenance providers. Progent's Cisco-qualified CCIE consultants can tie into your environment via sophisticated remote support technology to provide efficient, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus VPN technology.

  • Certified MS Windows Support
    Windows Support for Akron, OhioProgent's Microsoft-qualified remote service professionals offer computer repair and IT help for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business migration support, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of online PC desktop support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Qualified System Security Engineers for Akron, OhioProgent's accredited CISSP, ISSAP, and CISM network security engineers offer a range of security services to bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to recuperate rapidly after a serious breach. Security solutions offered by Progent include: thorough security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller companies who don't have the budget to build and maintain an internal Help Desk but who require quick access to a reliable Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a transparent addition to your existing Help Desk organization. Progent's Virtual Help Desk can act as an escalation alternative to resolve complex technical issues, or be ready in those instances when your regular service providers are swamped.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Call Center or revamping your current organization, evaluating or modifying Help Desk software products to address the unique demands of your business, or providing temporary online personnel to reinforce your existing Help Desk Call Center group during demanding scenarios like software transitions, major upgrades, or installing new business software.

    Progent's Call Center staff of veteran information technology experts provides your workers in Akron or anywhere in the state of Ohio instant communication with a large support group with extensive experience offering telephone-based consulting and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to solve rather than simply track network issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff can supply phone-based professional consulting support and education in key business application areas including ERP, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and training for popular Microsoft business applications including CRM, Office Project, MS Office Word, and Microsoft Excel. To learn additional information about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac consultants can support the artistic aspect of Apple Mac systems by delivering remote help services and education in imaging, sound, and video. Progent's consultants offer expertise in a range of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as scanning or digitizing audio/video or setting up an audio/video production lab.

    Online Network Monitoring Support
    Progent can provide businesses in Akron, or anywhere in the state of Ohio, online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your network support is proactive rather than reactive. By uncovering potential problems before they evolve into full-scale emergencies, proactive monitoring can head off stressful and costly service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Windows networks, or environments that support a combination of operating systems.

How Your Akron Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or Mac OS X environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.

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