Immediate Remote Technical Support for Akron UNIX or Linux SystemsFor small companies located in Akron or anywhere in the state of Ohio, Progent provides technical support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.

Progent's remote support services represent exceptional value because they have the real-world background and the advanced tools to resolve most network problems rapidly. This reduces immediate expenses since solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused management.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you actually get. In contrast to many remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing avoid situations where quick fixes manage to turn into major invoices. Progent's penchant for disposing of technical issues efficiently results in your business conserving money.

Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized technologies and field-tested methodologies that permit the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize company information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to link to your company's system remotely without compromising system security.

Progent's sophisticated service reporting application maintains comprehensive histories of all service that Progent's clients have received. Progent's team engineers have access to the records of assistance provided to every Progent customer by any consultant. This database of anomalies and repairs is structured as a readily searchable internal knowledge base that allows Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and formal relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive technical databases and permit priority access to vendors' in-house product engineers so Progent's remote consulting specialists are able to determine the best resolutions promptly.

Initiate Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Help from Progent
To access Progent's remote services in Akron or anywhere in Ohio or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's phone-based support experts offer credentials in an extensive set of disciplines. This wide range of IT skills permits Progent's consultants to handle practically any emergency likely to crop up in a small business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To support businesses with mixed-platform environments, Progent also provides the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support provided by Progent to small businesses in Akron and anywhere in the state of Ohio include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based consulting services cover a wide spectrum of information technology including system infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Consultants for Akron, OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and validates a consultant's networking skills at the master level. CCIEs know how to deal with even the most difficult challenges encountered in network planning, deployment, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep experience enables them to solve even the most complex problems rapidly. In typical instances, less qualified consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting firms make CCIEs available to help small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so you can get timely support for severe network problems that are hurting worker productivity but are not within the comfort zone of your ordinary IT service providers. Progent's Cisco CCIE consultants can communicate with your network by means of the latest remote support tools to perform efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN solutions.

  • Authorized MS Windows Support
    Microsoft Windows Support for Akron, OhioProgent's Microsoft-certified online service experts can deliver network troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the assistance of support professionals who can help you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide range of remote PC desktop services including Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Certified System Security Experts for Akron, OhioProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your company to recover rapidly following a serious penetration. Security consulting services available from Progent cover thorough security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; installing firewalls; designing safe techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small businesses often need. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to execute major projects economically and on time. Progent's special remote consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for small organizations with networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for small businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick communication with an effective Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for larger companies and operates as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Call Center can serve as an escalation alternative for complex network problems, or be available in overflow circumstances when your ordinary resources are swamped.

    Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your existing one, selecting or modifying Help Desk software products to handle the unique demands of your corporation, or adding occasional online personnel to work with your in-house Call Center resources to handle demanding situations such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of veteran information technology professionals gives your clients in Akron or anywhere in the state of Ohio instant assistance from an effective support resource with extensive experience providing telephone-based consulting and online diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center perception as a significant driver of business efficiency, and Progent's target is to resolve and not just record network problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff offers online advanced consulting expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Word, and Office Excel. To find out more about Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac consultants can support the creative elements of Mac computing by providing remote consulting services and education in imaging, sound, and video. Progent's support professionals offer assistance in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or integrating an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide companies in Akron, or anywhere in the state of Ohio, online network monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so that your computer maintenance is proactive rather than reactive. By spotting looming issues before they grow into full-scale emergencies, proactive monitoring can ward off stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or networks that support a mix of OS platforms.

How Your Akron Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Apple Mac networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

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