UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support for Akron Small Office IT Networks
For small and midsize businesses in Akron or anywhere in the state of Ohio, Progent provides 24x7 remote help for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to companies in all 50 states in the United States. Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's online support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most information system problems quickly. Efficient support reduces direct costs since service calls take up fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to typical online support firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate scenarios where quick repairs somehow turn into large tabs. Progent's penchant for disposing of technical issues quickly results in your business saving money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies that permit the maximum degree of efficiency for remote help and repair for small business IT networks. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your company's computer system remotely without violating corporate security.
Progent's highly evolved technical support database system maintains thorough histories describing the service that Progent's clients have received. Progent's authorized consultants have access to the specifics of assistance delivered to each Progent customer by every Progent consultant. This history of trouble tickets and repairs is stored as an easily retrievable support knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and close partnerships with key industry leaders such as Cisco Systems and Microsoft permit access to other massive technical knowledge bases and to vendors' internal support staff so that Progent's remote consulting specialists can come up with the most efficient solutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To get started with Progent's phone support in Akron or anywhere in Ohio or to learn additional information about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have a critical need for IT help, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's phone-based technical service engineers possess credentials in a comprehensive array of disciplines. This broad range of technical skills enables Progent's engineers to tackle almost any crisis likely to crop up in a small or midsize business network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
Remote services provided by Progent to customers in Akron and throughout the state of Ohio include:
UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote support services cover a broad range of computer technology including system architecture, messaging systems, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency online assistance analyzing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting The Cisco CCIE credential is the highest accreditation for network professionals, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most intractable problems associated with network infrastructure design, installation, administration, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of experience permits them to solve the most intractable problems rapidly. In typical instances, less qualified service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so you can get timely assistance for complex network issues that are crippling worker productivity but are beyond the scope of your local computer support group or consultant. Progent's Cisco-qualified CCIE support experts can communicate with your network via the latest on-line troubleshooting technology in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs have assistance with the complete line of Cisco's top-selling selection of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise Progent's Microsoft-qualified online support engineers can provide computer system problem solving and consulting assistance for all Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner network support company and can provide your organization the expertise of support engineers who can show you how to configure, maintain and administer the entire suite of Microsoft Servers such as Microsoft Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, MS Commerce Server, Microsoft Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Server, Virtual Server, and System Center Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Certified System Security Engineers Progent's certified CISM and CISSP network security consultants can provide a variety of security services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to clean up rapidly following a damaging penetration. Security consulting services available from Progent cover thorough network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects that small companies often need. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special online consulting services include:
Help Desk Support
Progent's Call Center programs for small companies with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for smaller companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who need quick response from an effective Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.
Progent’s Virtual Call Center is designed for larger businesses and acts as a seamless addition to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation option for complex network issues, or be ready in those instances when your ordinary resources are overwhelmed.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Call Center or enhancing your existing organization, selecting or enhancing Call Center software products to meet the special demands of your business, or providing temporary online personnel to supplement your internal Help Desk Call Center group during demanding situations like software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran information technology experts provides your workers in Akron or anywhere in the state of Ohio immediate assistance from a large support resource with years of background delivering phone support and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a significant enabler of company performance, and Progent's target is to solve and not simply report technical issues.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications including Microsoft CRM, Office Project, Office Word, and MS Excel. To read additional information concerning Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can support the artistic facets of Macintosh computing by providing remote consulting support and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Akron, or anywhere in the state of Ohio, online computer system monitoring services based on Microsoft Operations Manager, enhanced by Progent to suit your business so that your IT support is proactive and automated. By anticipating emerging issues before they result in crashes, remote monitoring can head off stressful and expensive service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows environments, or networks that support a combination of platforms.
How Your Akron Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or send email to information@progent.com.
For corporations with branches in California or any area covered by Progent's engineers, Progent's Microsoft-qualified IT consulting professionals and certified Cisco network specialists offer a variety of network support services including project management, Sarbanes Oxley compliance, office moves, corporate security, network architecture, on-site or remote branch office support, and technical support for co-location hosting facilities. A Progent IT architect can help you design a multi-office information system that makes efficient use of colocation facilities and Internet data centers. Progent’s Microsoft certified consultants can help major corporations design, deploy and maintain major rollouts of the latest releases of Microsoft products such as Enterprise Active Directory, Exchange Server, SMS Server, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and CCNP experts can assist you to configure Cisco products for connectivity solutions that incorporate simple, high-performance, integrated, and remote networking.
Progent provides nationwide urgent help and troubleshooting services for businesses who run Solaris environments or whose information systems feature a combination of Sun Solaris and Microsoft Windows technology. Remote network consulting provides optimum leverage for your information technology dollar by extending user productivity and shortening the time charged for computer repair services. Sophisticated online access tools and experienced technicians and engineers allow Progent to solve the majority of network problems without squandering time and money by going to your location. In most of cases your network issues can be dealt with over the phone or through a mix of phone help and online connectivity. Progent can make available Cisco CCIE network experts and CISSP and ISSAP qualified security specialists to assist you with the most challenging network issues.
Microsoft Certified Expert IT Consultants for Microsoft ISA Server 2006 Computer Engineer
Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet resources while supporting increased efficiency by making these applications available to legitimate remote or mobile users. ISA Server can guard business applications, services, and data across all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-qualified Internet Security and Acceleration Server experts can show you how to design, deploy, set up, and support Internet Security and Acceleration Server 2006 on your system so your company achieves a smart and economical combination of security, convenience, and performance.
Server proliferation wreaks havoc on IT budgets and management resources. Server reduction via a virtual architecture offers lower total cost of ownership of hardware and quicker ROI, more efficient use of physical computers, streamlined operations, enhanced network availability, and easier manageability. Typical uses for virtual servers include hardware consolidation, economical hosts for line-of-business legacy software running on obsolete operating systems, and affordable quarantine of program development or evaluation systems from production systems.
Progent provides the services of Microsoft and Cisco-qualified IT support professionals to show clients affordable ways to help businesses maximize the value of Microsoft and Cisco products. For environments that span from remote offices to nationwide corporations, Progent's expert engineers can show you how to improve your information system's e-mail architecture, security, availability, throughput, and system administration.
Progent’s Microsoft certified consultants offer a range of consulting services for Great Plains Business Software. Microsoft Business Solutions Great Plains is a Microsoft accounting platform and corporate management solution built, like all Microsoft accounting tools, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP 9.0, the most recent version of Microsoft accounting software in the Microsoft Great Plains Accounting family, offers an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Great Plains is simple to install and integrate, and with its segmented design you can purchase only the functions you currently require, with the ability to expand clients and enlarge capabilities in the future. Progent’s Microsoft Great Plains Software support experts can show you how to deploy, configure and administer Microsoft Dynamics GP 9.0 as well as earlier editions of Great Plains including Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and powered by technology originally produced by Connectix, provides the power necessary to accomplish hardware reduction, software upgrade, and server isolation projects via virtualization technology in an enterprise-ready IT environment with high expandability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at companies wishing to enhance operational efficiency in application programming and piloting, upgrading from legacy line-of-business software, and hardware consolidation. Progent's certified Virtual Server consultants can assist your IT staff to evaluate and deploy MS Virtual Server.
Microsoft Great Plains accounting includes analytics and reporting features that let you track all business processes, revenues and expenses, and sales patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft GP reporting consulting services can help you create reports that let you understand your business more completely, turning raw data into useful management information. Progent can enhance your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to deliver custom business software development and web commerce applications that integrate transparently with Microsoft Great Plains.
Progent's Computer Help Desk Outsourcing Support Services are intended specifically for small organizations who need fast access to a Help Desk Call Center with expert phone support and effective escalation options but who must operate within a restricted network support budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support,
Optional Remote Access Support, System Assessment, Problem Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Helpdesk Applications Recommendation and Integration.
Progent's expert consultants can help you design and implement an efficient in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, reduces long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-site upgrades, Progent has the background to finish your project quickly and affordably. Progent's Exchange 2007 help, repair, and consulting offerings include expertise with the integration of outside vendor add-ons to Exchange 2007 Server that are best aligned to your business needs.
For small and midsize businesses in Akron or anywhere in the state of Ohio, Progent provides 24x7 remote help for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to companies in all 50 states in the United States. Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most intractable problems associated with network infrastructure design, installation, administration, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of experience permits them to solve the most intractable problems rapidly. In typical instances, less qualified service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Progent's Microsoft-qualified online support engineers can provide computer system problem solving and consulting assistance for all Microsoft server and business application technology. Progent is a 
Progent's certified CISM and CISSP network security consultants can provide a variety of security services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to clean up rapidly following a damaging penetration. Security consulting services available from Progent cover thorough network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
