Fast and Affordable Online Support for Akron Computer Networks
Fast Remote Help for Akron NetworksFor organizations in Akron or anywhere in the state of Ohio, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote support experts provide exceptional value because they possess the practical experience and are equipped with the advanced technology required to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls use up minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical online service companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast fixes manage to end up as major tabs. Progent's skill at dealing with problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of customized tools and field-proven processes which permit the highest degree of effectiveness for online technical support and repair for information networks of all sizes. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to link to your system remotely without violating corporate security.

Progent's advanced customer support database system includes detailed records describing the service that Progent's clients have been provided. Progent's staff engineers have access to the records of services rendered to each customer by every consultant. This history of issues and solutions is structured as an easily exploitable support knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and formal partnerships with important technology companies such as Cisco and Microsoft make available other extensive technical databases and allow fast response from manufacturers' in-house product engineers so Progent's remote service specialists can find the most efficient resolutions quickly.

Online technical services available from Progent to businesses in Akron and throughout the state of Ohio include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the budget to build and maintain an internal Help Desk but who want fast access to an effective Help Desk Call Center with professional telephone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, identifying or enhancing Help Desk software products to handle the particular demands of your business, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center resources to handle demanding scenarios like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced network experts offers your clients in Akron or anywhere in the state of Ohio quick assistance from an effective technical support resource with extensive experience providing telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a crucial enabler of company efficiency, and Progent's goal is to solve rather than merely track network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth consulting support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Office Excel. For more information on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Akron, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your computer support is proactive rather than reactive. By exposing possible issues before they expand into downtime, proactive monitoring can avoid disruptive and expensive service crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Windows systems, or environments based on a mix of OS platforms.
How Your Akron Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with Windows, Mac OS X, or Linux environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Akron or anywhere in the state of Ohio, Progent's online computer support specialists are ready to provide professional and affordable system support the instant your business requires it. More than a decade of providing online tech support has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Akron company relies on a regular freelance support technician or employs a full time organization that can deal with common computer issues, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to resolve unexpected system emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Organizations in Akron
Progent's online technical help services enable your Akron organization to realize the benefits of timely, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic value by becoming more available, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most businesses in Akron or anywhere in Ohio, local computer service resources, whether made up of independent consultants or an internal IT staff, can solve typical technical issues. On the other hand, serious problems can spring up when your regular resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call service professionals offer a convenient, fast, and economical way to augment your regular resources and to pass on valuable knowledge to increase your ability to deal with downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies often depend on individual freelance service providers. While independent service people carry smaller internal costs than big service companies and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may require your business to wait for help during an emergency. As your business expands, system unavailability and trouble with vital software are more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup service expertise to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies often start with an information architecture created on a shoestring budget. Lacking a strong framework, band-aid fixes often get piled onto an unstable foundation. When a network grows, stability and scalability problems can impede the success of the organization. Such badly built systems need careful assessment, intelligent long-term planning, and wide technical knowledge to evolve to a network architecture able to provide the solid foundation to handle vital business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices require advice and technical education to negotiate an increasingly complicated maze of product options available for accelerating business success and enhancing productivity. These companies hardly need a computer consultant who is trying to resell a specific vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical consulting with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of technical knowledge, refined support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.