Immediate Remote Help for Akron Networks
Fast Remote Support for Akron SystemsFor organizations located in Akron or anywhere in the state of Ohio, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-accredited security experts to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts provide exceptional leverage because they have the real-world background and are equipped with the advanced technology required to resolve most information system issues rapidly. This reduces immediate expenses since solutions use up minimal billable minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially important for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are charged only for the services that you receive. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing prevent situations where quick fixes manage to turn into major bills. Progent's penchant for solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes which promote the highest level of efficiency for online consulting and repair for computer networks of any size. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the consultants of Progent's remote service group to communicate with your computer system remotely without compromising network security.

Progent's proven technical support database application includes comprehensive documentation of all service that Progent's clients have received. Progent's team engineers have the benefit of the details of support provided to each Progent customer by any engineer. This history of anomalies and solutions is stored as an easily retrievable support knowledge base that permits Progent's online support experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft open up additional massive support databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online consulting specialists can determine optimal resolutions in the least time.

Online technical support services provided by Progent to companies in Akron and anywhere in the state of Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness to block or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick response from a dependable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center software products to meet the particular needs of your business, or adding occasional phone support personnel to supplement your internal Help Desk Call Center group to handle unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran network professionals provides your computer users in Akron or anywhere in the state of Ohio fast communication with a reliable network service resource with substantial background offering telephone-based consulting and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of business productivity, and Progent's target is to fix and not merely document technical problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth consulting support and education in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom development, and training services, go to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Akron, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so that your network support is proactive rather than reactive. By uncovering potential issues before they result in downtime, remote monitoring can minimize inconvenient and expensive network crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a mix of platforms.
How Your Akron Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Akron or anywhere in the state of Ohio, Progent's online network support specialists can deliver effective and economical IT support the moment your company needs it. More than 15 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Akron organization relies on a regular independent support technician or employs a full time organization that can handle the majority of network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to deal with unexpected system crises or particularly challenging integration projects.

Details of Progent's Online Network Support for Akron
Progent's phone help, remote repair, network security consulting, and system administration services offer offices in Akron or anywhere in the state of Ohio the greatest leverage for your support budget. Whether you require one-time telephone support and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2017 migration, Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every staff member to each client. The discipline of detailing and archiving service records results in more effective support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.















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