Fast and Affordable Remote Support for Akron Networks
Urgent Phone Help for Akron NetworksFor companies in Akron or anywhere in Ohio, Progent provides online help for information systems based on Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value because they possess the real-world background and are equipped with the sophisticated technology necessary to solve the majority of network issues rapidly. Efficient support lowers immediate costs since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is especially important in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many online support organizations, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor fixes somehow end up as substantial bills. Progent's skill at dealing with technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and field-proven processes that promote the maximum degree of effectiveness for remote help and repair for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's online support team to communicate with your environment remotely without violating corporate security.

Progent's sophisticated service reporting application maintains detailed histories of all service that Progent's customers have received. Progent's team engineers have the benefit of the details of all help delivered to each customer by any Progent engineer. This database of problems and responses is structured as a conveniently accessible proprietary knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and formal relationships with major vendors such as Cisco and Microsoft open up other vast support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online service experts can find the most efficient resolutions quickly.

Online support offered by Progent to customers in Akron and anywhere in the state of Ohio include:

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support programs for organizations with environments based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the resources to support an internal Help Desk Call Center but who need quick access to a reliable Call Center with professional phone assistance as well as the ability to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk or improving your established organization, selecting or customizing Call Center software products to handle the special needs of your company, or providing occasional phone support staff to reinforce your internal Help Desk Call Center team to handle high-demand scenarios like software transitions, mass upgrades, or installing new business software.

    Progent's Call Center staff of veteran network experts provides your workers in Akron or anywhere in the state of Ohio rapid access to a large network service group with substantial background providing telephone-based support and online diagnostics for computer environments powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company success, and Progent's goal is to resolve rather than just track network issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff can supply online professional consulting support and training in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft Office Word, and MS Excel. To learn more information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Akron, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so that your IT support is proactive rather than reactive. By exposing looming trouble spots before they expand into network outages, system monitoring can minimize stressful and expensive service failures. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows environments, or environments based on a variety of operating systems.
How Your Akron Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Akron or throughout the state of Ohio, Progent's phone-based computer support engineers are ready to provide expert and affordable IT help the instant your business has to have it. Long experience offering remote repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Akron company relies on a local independent consultant or employs an in-house organization that can handle common computer issues, Progentís Microsoft certified consultants can provide a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to deal with sudden network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Akron
Progent's remote IT consulting services enable your Akron company to realize the advantages of timely, enterprise-level network support without the expense of managing a full-time IT organization. Your information system will derive added business worth by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    With most offices in Akron or anywhere in Ohio, nearby computer support providers, whether consisting of independent consultants or an in-house IT staff, can handle typical technical issues. However, major troubles sometimes occur when local support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local service people. In these cases, Progent's online support specialists offer a convenient, quick, and budget-friendly solution to supplement your local help and to transfer useful knowledge to improve your ability to resolve future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller businesses often depend on independent freelance consultants. While freelance service people carry smaller internal costs than larger service companies and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of backup personnel may force your business to wait for help during an emergency. As your business grows, system downtime and problems with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system remains available.

  • Create a Solid Basis for Smooth Expansion
    Companies often begin with an information system created on a shoestring budget. Lacking a robust framework, slap-dash repairs can get piled onto a weak foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. These badly built systems require careful assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture able to provide the stable foundation to handle vital business requirements and facilitate future growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies require advice and technical training to navigate through an ever more complex array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant who is motivated to resell a certain vendor's technology. IT support and product sales can lead to a situation where the recommended solution is built around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of technical knowledge, refined remote support tools, and understanding of corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world professional background, at the forefront of IT support, executing a broad variety of technical projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This means that you get not only expert IT skills, but also a support engineer with proven methods for applying computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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