Immediate Remote Support for Akron Information Networks
Urgent Phone Support for Akron NetworksFor organizations located in Akron or anywhere in Ohio, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the advanced tools necessary to solve most network issues rapidly. This reduces immediate expenses because service calls use up fewer billable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is particularly important in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you are billed just for the support that you actually get. Unlike many online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and proven methodologies that allow the highest level of effectiveness for remote consulting and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to interface to your company's computer system remotely without breaching system security.

Progent's advanced service reporting system includes detailed histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the history of assistance delivered to each Progent customer by any Progent engineer. This history of trouble tickets and resolutions is structured as a readily retrievable support knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close partnerships with important vendors including Cisco and Microsoft make available additional vast support databases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting experts can arrive at the best solutions quickly.

Remote support services provided by Progent to companies in Akron and throughout the state of Ohio include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading corporations. These managed services cover all critical aspects of modern networking including email protection, security and compliance, disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight Systems Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who lack the resources to support an internal Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk or enhancing your existing one, identifying or enhancing Help Desk software to meet the unique requirements of your company, or adding occasional phone support personnel to reinforce your existing Call Center team to deal with high-demand events like software migrations, major upgrades, or installing new applications.

    Progent's Call Center staff of experienced information technology experts offers your computer users in Akron or anywhere in the state of Ohio rapid communication with a reliable technical support resource with substantial experience providing telephone-based support and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of company success, and Progent's aim is to solve instead of merely track technical problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online professional engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft business applications including CRM, Microsoft Project, Word, and Office Excel. For more information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Akron, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your business so that your IT support is proactive and automated. By exposing potential trouble spots before they grow into network outages, system monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Windows networks, or networks that incorporate a mix of operating systems.
How Your Akron Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Akron or throughout the state of Ohio, Progent's online network support engineers can deliver professional and economical system help whenever your business needs it. Long experience delivering remote tech support has led to Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Akron company has a regular independent consultant or employs a full time organization that know how to handle the majority of computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with sudden system emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Offices in Akron
Progent's remote IT consulting services enable your Akron organization to enjoy the advantages of timely, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic value by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    For most offices in Akron or anywhere in Ohio, local network support resources, whether consisting of outside consultants or an in-house IT staff, can handle typical network issues. On the other hand, IT crises may spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service people. In these instances, Progent's on-call support specialists provide a convenient, quick, and economical solution to supplement your regular resources and to convey valuable information to improve your capability to deal with downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller offices commonly depend on independent freelance service providers. While freelance service people have smaller overhead than big service companies and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your business to wait for help during an emergency. As your company grows, system unavailability and problems with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support experts to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT system created on a modest budget. Without a proper framework, band-aid repairs often get piled on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such badly built environments require proper analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a system architecture able to offer the solid foundation to meet critical business demands and ease future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need advice and technical training to navigate through an increasingly complicated maze of technology options available for accelerating business growth and improving productivity. These companies hardly need a computer engineer who is motivated to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable product instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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