Introduction to Progent's Consulting Expertise for RIM BlackBerry Solutions
RIM BlackBerry Consulting and Integration ExpertiseWireless access to email, contacts, schedules, and web applications has become a critical capability of information systems for businesses of any type. RIM BlackBerry smartphones are among the most popular devices for achieving anywhere, anytime communications. However the infrastructure required to accommodate BlackBerry handhelds has become significantly more sophisticated as the insistence on fault tolerance and rock-solid security has heightened. Progent's BlackBerry certified consultants specialize in delivering small companies enterprise-class IT expertise and troubleshooting services that are economical and efficient.

Being a Microsoft Gold Partner with years of experience consulting on MS Exchange Server, Progent can provide broad assistance in integrating BlackBerry and Microsoft technology by delivering support services such as Exchange 2010 Server consulting as well as by offering related services such as Microsoft Lync Server integration and MS Office Communications Server support to manage IM and Presence. Progent's MS SQL 2016 consultants and Microsoft SQL 2014 consultants can configure and troubleshoot your SQL system to work optimally with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager specialists can help your company to design archiving and recovery processes to preserve your data and reduce productivity disruption in the event of a crash of your messaging solution.

Progent also maintains a staff of Cisco certified CCIE network consultants who are available online to provide advanced assistance for architecting and repairing your company's network infrastructure so that it accommodates your BlackBerry solution with enterprise levels of resilience, scalability, protection, and manageability. Cisco Certified Internetwork Experts are recognized networking professionals who are awarded this prestigious certification only as a result of thorough examination by Cisco. CCIEs can handle the most intractable problems associated with network planning, setup, repair, and maintenance.

Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of BlackBerry devices, offering a single platform for controlling key jobs such as device deployment, updates, and retirement while also providing a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry smartphones and supports wireless synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry BES Server offers a variety of data protection options starting with advanced data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent flexibility in adjusting levels of security to meet the special needs of your mobile environment. Progent's BlackBerry authorized engineers can assist you to select powerful security functions and activate them wirelessly. Examples of these wirelessly configurable security settings include:

  • Disable a BlackBerry smartphone
  • Wipe data from a lost or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate internal protection against malware

BlackBerry BES Server also provides flexibility in selecting mechanisms to keep BlackBerry users from installing or executing unsafe or unauthorized applications. Progent can help you to select blocking processes such as:

  • List precisely which programs are allowed on the device
  • Block third-party programs from allocating persistent memory on the BlackBerry device
  • Determine what functions third-party applications can access on the device
  • Limit the kinds of access external programs running on the BlackBerry smartphone can initialize
  • Prevent all external programs from being loaded or executed on the smartphone

How Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has earned accreditations from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization issues to architecting wireless workforce solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to perform common support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned experts can also help your company to resolve a broad array of issues concerning synchronization, device recognition, email reconciliation, web browsing, mobile connections, Instant Messaging, desktop software installation, and Desktop Redirector.

As a leader in providing nationwide online consulting services for small office IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support costs at a minimum and, by solving problems quickly, improves the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the MDS and Instant Messaging, deploy access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, troubleshoot, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology requirements assessment, solution design, deployment strategy and implementation, performance optimization, design of a high-availability architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to support a BlackBerry Enterprise Server, help your organization to decide which administration model and physical components match your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning alternatives for software versions, processors and storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can assist your company to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-qualified security engineers to perform network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Certified Expert
If you wish to ask Progent about professional support for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.

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