Consulting and Technical Support Services for Research In Motion BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile PDAs from Research in Motion are among the most popular solutions for achieving anytime-anywhere connectivity to email, scheduling, web applications, and other vital business data. As the sophistication of small company IT technology has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for organizations regardless of size, effective deployment and support of BlackBerry technology has grown increasingly challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small organizations often resort to outside consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-qualified engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the need for an internal BlackBerry solutions expert and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-Gold certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, combined with Progent's proven online support capabilities, provides small companies a budget-friendly solution for incorporating RIM BlackBerry technology seamlessly into their IT network.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your data and messaging systems operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined administration tools to enable you to track and control BlackBerry smartphones across your company, recommend security policies that are right for your business, customize wireless applications, and make sure that your network architecture is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored quickly and thoroughly.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool allows Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted in transit to ensure optimum data protection. BES Server also streamlines a broad variety of vital administrative tasks ranging from smartphone setup and upgrades to mobile security and high availability.

RIM BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-qualified consultants can help you use RIM BlackBerry BES Server to do basic tasks such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Update BlackBerry device software wirelessly
  • Manage user and group configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-certified engineers can also assist you to use BlackBerry Enterprise Server to implement important procedures not supported by the less advanced BES Server Express. These tasks include:

  • Configure and manage BES Server's high-availability architecture using virtual servers
  • Install BlackBerry devices wirelessly
  • Establish specialized administration roles
  • Automatically track and report on the health of your BlackBerry system

Progent's Online BlackBerry-Qualified Consulting Services is Quick and Affordable
For companies in Albuquerque, New Mexico who require fast and economical help from a qualified RIM BlackBerry support expert, Progent delivers effective online help from a seasoned support team who have provided network solutions to organizations in each state in the country. (Refer to Progent's client testimonials.)

Online consulting services eliminates travel expense and enables specialists to solve problems rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and offer professional support in fields including fixing synchronization issues, setting up BlackBerry Enterprise Server, and designing a protected, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist your business to carry out common support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's seasoned service professionals can in addition help you to resolve a broad array of issues associated with synchronization, device recognition, messaging consistency, web browsing, mobile connectivity, IM, PC software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online technical assistance for small business IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry support costs at a minimum and, by solving problems promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures such as troubleshooting enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, implementing over-the-air software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to select and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Microsoft Exchange Server.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Specialist
To ask Progent about technical help for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.
















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