World-class Online Consulting Services for BlackBerry Technology
BlackBerry Remote Troubleshooting SupportSafe and uninterrupted access from mobile phones to collaborative messaging platforms like Exchange Server, Lotus Domino, or Groupwise has become a necessity for businesses of any type who want to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are among the most popular technologies for enabling and administering wireless communications. However, maintaining efficient BlackBerry systems is increasingly complex because of the sophisticated mechanisms available to meet the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry qualified engineers are experienced at providing remote consulting services for BlackBerry systems, lowering support expenses and taking care of issues more quickly than is possible via conventional on-site consulting.

Progent maintains a seasoned team of remote engineers qualified to maintain IT system that include products from all major suppliers. (See industry certifications of Progent's consultants.) Progent's Cisco CCIE engineers can assist you to manage challenging issues with your network environment. Progent's Apple certified support staff can help your business to integrate Macs with your mobile connectivity solution and can provide help with Apple iPhone integration. Progent's Linux engineers can provide assistance for managing servers based on all leading versions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo. This range of expertise allows Progent to offer a convenient solution for consulting assistance required in multi-vendor environments and eliminates the blame game that small companies often confront when looking for computer support.

Progent's IT security consultants have been awarded prestigious security accreditations such as Certified Information Security Manager and Information System Security Architecture Professional (ISSAP). Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of economical security inventory testing service packages that allow small businesses to receive an independent network security evaluation from a Progent security consultant to determine potential risks in the security posture you present on both sides of your firewall.

Consulting and Technical Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and support of BlackBerry devices, providing a single platform for handling key jobs like device installation, upgrades, and deactivation and also providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange, Groupwise, or Domino email platforms and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Troubleshooting Help

BlackBerry BES Server features a variety of data protection options beginning with advanced data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent versatility in selecting degrees of protection to match the special needs of your mobile network. Progent's BlackBerry certified consultants can help you to choose powerful security functions and enable them remotely. Examples of these wirelessly selectable security features are:

  • Lock down a smartphone
  • Erase information from a lost or stolen smartphone
  • Lock out Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry BES Server also provides versatility in determining ways to prevent users from installing or running unsecure or prohibited software. Progent can help you to choose protective techniques such as:

  • Specify exactly what applications are permitted on the device
  • Block third-party applications from allocating persistent memory on the BlackBerry device
  • Determine what functions external software can use on the device
  • Limit the kinds of access third-party applications running on the device can initialize
  • Prevent all external software from being loaded or run on the BlackBerry smartphone

Expert RIM BlackBerry Consulting and Technical Support Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are available online to deliver prompt technical help to companies in the Albuquerque region or throughout the state of New Mexico. Progent's experienced remote consulting experts have helped IT organizations resolve computer problems and reduce IT service expenses in each state in the country and established a large base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a wide array of technologies related to RIM BlackBerry products such as wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Major BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to perform common technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, editing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can in addition help you to troubleshoot a broad array of problems concerning synchronization, handset detection, email consistency, web access, mobile connectivity, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online support for small company networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support expenses at a minimum and, by resolving issues quickly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology requirements assessment, solution design, roll-out planning and execution, performance optimization, design of a fault-tolerant architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to create a mobile wireless environment that meets your IT budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry BES Server, assist you to determine which administration model and hardware products match your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about alternatives for software versions, processors and mass storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can assist your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security engineers to perform network-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent for Help from a BlackBerry-Certified Specialist
In order to contact Progent about consulting help for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.

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