Immediate Remote Troubleshooting for Albuquerque IT Networks
Fast Phone Consulting for Albuquerque SystemsFor organizations in Albuquerque or anywhere in New Mexico, Progent offers online support for information systems powered by Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified consulting experts have provided online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's online support experts offer excellent leverage because they possess the practical background and have access to the advanced technology required to solve the majority of information system problems quickly. Efficient support reduces direct costs since service calls require minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from situations where fast solutions somehow turn into big bills. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which promote the maximum degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's Technical Response Center to access your computer system without compromising corporate security.

Progent's advanced customer support reporting application keeps comprehensive records for all service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of assistance rendered to every Progent customer by any engineer. This history of problems and solutions is structured as an easily searchable support knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available other vast support databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts can arrive at optimal resolutions in the least time.

Online support offered by Progent to businesses in Albuquerque and anywhere in the state of New Mexico include:

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete critical projects within budget and on time. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who don't have the budget to assemble and manage an in-house Call Center but who want quick response from an effective Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent supplement to your current Helpdesk staff. Progent's Virtual Help Desk can act as a an escalation alternative to handle the most difficult computer system challenges, or be available in hectic instances when your regular service providers are too busy.

    Progent's Call Center staff of experienced network consultants offers your workers in Albuquerque or anywhere in the state of New Mexico rapid communication with an effective support resource with substantial background offering phone support and online repair service for computer environments powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a significant contributor to company efficiency, and Progent's aim is to fix rather than merely document IT problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group can supply remote and in-depth engineering support and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft applications including CRM, Office Project, Microsoft Office Word, and Microsoft Office Excel. To learn more concerning Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Group.

  • Remote Network Monitoring Support
    Progent offers companies in Albuquerque, or anywhere in the state of New Mexico, online computer system monitoring services powered by System Center Operations Manager (SCOM), enhanced by Progent for your business so your network maintenance is proactive and automated. By uncovering emerging problems before they result in downtime, remote monitoring can ward off disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or networks that incorporate a variety of operating systems.
How Your Albuquerque Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Albuquerque or anywhere in the state of New Mexico, Progent's phone-based network support specialists are ready to provide effective and affordable system support whenever your business requires it. More than 15 years of offering online tech support has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve IT problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Albuquerque business has a regular freelance support technician or employs an in-house IT staff that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the experience to deal with sudden network crises or especially tough integration problems.

Advantages of Progent's IT Support for Companies in Albuquerque
Progent's online support services allow your Albuquerque company to enjoy the benefits of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your network will acquire greater strategic worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Albuquerque and throughout New Mexico, nearby computer support resources, whether represented by outside consultants or an internal maintenance staff, can resolve the majority of technical problems. On the other hand, IT crises might occur when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly solution to supplement your local resources and to convey useful knowledge to improve your ability to resolve future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller offices often depend on individual freelance service providers. Although independent service people have smaller overhead than larger support organizations and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of backup help may force your business to go without assistance during an emergency. As your business expands, system downtime and problems with critical software become more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup support expertise to make sure your network remains available.

  • Create a Solid Basis for Smooth Expansion
    Businesses often start with an information architecture implemented on a shoestring budget. Without a scalable framework, band-aid fixes can get thrown on top of a shaky foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. These badly designed environments need proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network architecture able to offer the solid foundation to handle current business requirements and ease future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller businesses need guidance and technical education to negotiate an increasingly complicated maze of technology options capable of promoting business growth and enhancing efficiency. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the front lines of IT support, performing a wide variety of IT tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class technical skills, but also a consultant with field-tested approaches for using technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent has few competitors. Businesses who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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