Fast and Affordable Online Technical Support for Albuquerque Computer Systems
Immediate Remote Help for Albuquerque SystemsFor companies located in Albuquerque or anywhere in the state of New Mexico, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support reduces direct costs because service calls use up minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits additionally in indirect costs by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike typical remote support firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from situations where fast solutions manage to turn into big invoices. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and proven methodologies that permit the maximum degree of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to link to your system without compromising system security.

Progent's proven service database system includes thorough records describing the support that Progent's customers have received. Progent's staff engineers have access to the specifics of assistance delivered to every Progent customer by every engineer. This archive of problems and resolutions is stored as a conveniently accessible internal database that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and permit quick access to manufacturers' internal support staff so Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.

Online support available from Progent to businesses in Albuquerque and anywhere in the state of New Mexico include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. The ProSight line of network monitoring and management services covers all critical areas of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for organizations who lack the money or time to create an internal Help Desk but who want quick response from a reliable Help Desk with proficient phone support plus the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless supplement to your current Help Desk resources. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the most difficult computer system challenges, or be ready in hectic instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk team of seasoned network consultants provides your customers in Albuquerque or anywhere in the state of New Mexico fast contact with an efficient technical support group with substantial background delivering telephone-based support and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a key contributor to company performance, and Progent's goal is to fix rather than merely record IT issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team provides phone-based and in-depth engineering support and training in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Albuquerque, or anywhere in the state of New Mexico, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your business so that your network support is proactive and automated. By spotting possible problems before they expand into full-scale emergencies, remote monitoring can minimize inconvenient and costly service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on multiple platforms.
How Your Albuquerque Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Albuquerque or throughout the state of New Mexico, Progent's phone-based network support engineers can deliver expert and economical system help whenever your organization needs it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Albuquerque company works with a regular independent consultant or maintains an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to address unexpected system crises or particularly complicated integration problems.

Features of Progent's Online Computer Services for Albuquerque
Progent's phone help, remote repair, system security expertise, and network administration services give businesses in Albuquerque or throughout the state of New Mexico the greatest leverage for your IT budget. Whether you require occasional phone help and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.