Fast and Affordable Online Support for Albuquerque Networks
Urgent Remote Consulting for Albuquerque SystemsFor companies located in Albuquerque or anywhere in the state of New Mexico, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISSP and CISM-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's online support experts offer excellent value because they possess the practical experience and have access to the advanced tools needed to resolve most information system problems rapidly. Efficient support reduces immediate costs since service calls use up minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is especially valuable in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike typical online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where quick solutions manage to turn into large bills. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized tools and proven methodologies that permit the maximum level of efficiency for remote engineering help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to access your company's environment remotely without breaching network security.

Progent's powerful customer support reporting application includes comprehensive histories for the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of all help delivered to each Progent client by every Progent engineer. This archive of issues and solutions is structured as a conveniently accessible proprietary knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and formal partnerships with key industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists can find the best solutions promptly.

Remote services available from Progent to clients in Albuquerque and anywhere in the state of New Mexico include:

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of information technology allows customers to execute major projects within budget and on time. Progent's special online engineering solutions include:
  • Call Center Support
    Progent's Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are intended for companies who lack the money or time to assemble and manage an in-house Help Desk but who want fast access to an efficient Help Desk with proficient phone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless extension of your current Helpdesk staff. Progent's Virtual Call Center can operate as a an escalation option for complex network problems, or be available in overflow instances when your regular service providers are too busy.

    Progent's Help Desk staff of experienced information technology professionals provides your workers in Albuquerque or anywhere in the state of New Mexico instant contact with a dependable technical support group with substantial background providing phone support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial enabler of business success, and Progent's intent is to solve rather than just report technical issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group offers remote advanced engineering support and training in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and Microsoft Office Excel. For more on Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Team.

  • Remote Network and Server Monitoring Services
    Progent can provide businesses in Albuquerque, or anywhere in the state of New Mexico, online computer system monitoring services based on System Center Operations Manager (SCOM), enhanced by Progent to suit your business so your IT maintenance is proactive and automated. By spotting emerging problems before they grow into crashes, remote monitoring can ward off stressful and costly service failures. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows networks, or systems based on a combination of OS platforms.
How Your Albuquerque Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Albuquerque or throughout the state of New Mexico, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support the instant your company has to have it. More than a decade of providing online tech support has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Albuquerque business relies on a local independent support technician or employs an in-house IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to handle sudden network crises or especially complex integration projects.

Benefits of Progent's Network Help for Organizations in Albuquerque
Progent's remote IT consulting services enable your Albuquerque company to have the benefits of immediate, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will acquire greater business value by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most businesses in Albuquerque and throughout New Mexico, nearby network service providers, whether made up of freelance consultants or a full-time IT staff, can handle typical network problems. On the other hand, IT crises can occur when your regular resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual support personnel. In these situations, Progent's on-call support experts offer a convenient, fast, and affordable solution to augment your regular resources and to pass on valuable information to increase your ability to deal with future problems in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices commonly rely on individual freelance consultants. While independent service people carry less internal costs than larger service organizations and can afford to charge lower rates, they are often overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of fallback help may require your company to wait for help during an emergency. As your network expands, network unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of reserve support experts to make sure your network is always up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically start with an IT system implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the organization. These badly designed systems need careful assessment, smart long-term planning, and wide technical knowledge to upgrade to a system architecture that can deliver the stable foundation to handle critical business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies require guidance and technical education to navigate through an ever more complex array of product options capable of promoting business growth and enhancing productivity. These companies do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, in the trenches of IT service, performing a broad variety of IT projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by every consultant to every customer. The discipline of detailing and organizing support activity allows more efficient support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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