Fast Online Help for Albuquerque IT Networks
Fast Remote Technical Support for Albuquerque SystemsFor organizations in Albuquerque or anywhere in the state of New Mexico, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology needed to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly important for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged only for the support that you receive. In contrast to many online support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent situations where quick fixes somehow turn into substantial invoices. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes which ensure the maximum level of efficiency for remote consulting and repair for information systems of any size. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to link to your company's network without compromising network security.

Progent's proven service reporting application stores thorough records describing the support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of support provided to every Progent customer by any consultant. This archive of problems and resolutions is structured as a quickly retrievable support knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and formal partnerships with key vendors including Cisco and Microsoft open up additional extensive technical support databases and allow quick access to manufacturers' internal support staff so Progent's remote service experts can find the best resolutions quickly.

Online support services available from Progent to businesses in Albuquerque and anywhere in the state of New Mexico include:

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to support an in-house Help Desk but who want fast response from a dependable Help Desk Call Center with proficient phone assistance plus the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent extension of your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the most difficult technical issues, or be ready in hectic circumstances when your ordinary service providers are overwhelmed.

    Progent's Call Center staff of seasoned network professionals gives your customers in Albuquerque or anywhere in the state of New Mexico rapid contact with an efficient technical support resource with extensive background providing telephone-based support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a key contributor to company performance, and Progent's aim is to solve instead of simply annotate network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To find out additional information on Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a flat monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as IPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS managed cloud backup.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Albuquerque, or anywhere in the state of New Mexico, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your computer maintenance is proactive and automated. By anticipating possible trouble spots before they expand into downtime, remote monitoring can head off disruptive and costly information system crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows networks, or systems based on a combination of operating systems.
How Your Albuquerque Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, Mac OS X, or Linux environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Albuquerque or throughout the state of New Mexico, Progent's online computer support engineers are ready to deliver expert and affordable IT help the moment your company requires it. More than 15 years of offering remote technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to fix computer problems quickly while avoiding the cost and lost time that comes with in-person service visits.

Even if your Albuquerque company has a local independent support technician or employs a full time organization that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to resolve sudden system emergencies or especially tough integration problems.

Features of Progent's Online Computer Services for Albuquerque
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Albuquerque or anywhere in the state of New Mexico the greatest leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk Call Center services and system administration, Progent's professionals can deliver your organization world class IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of IT experience, refined remote support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the forefront of network service, performing a broad variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not just world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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