Fast and Affordable Remote Support for Albuquerque IT Networks
Fast Online Consulting for Albuquerque SystemsFor companies in Albuquerque or anywhere in the state of New Mexico, Progent offers online technical support for information systems based on Microsoft Windows, Cisco Systems, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security design and diagnostic issues.

Progent's online support engineers provide excellent value due to the fact that they have the real-world background and have access to the advanced tools necessary to solve most network problems rapidly. This lowers immediate expenses since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more in indirect expenses by minimizing or eliminating network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support know-how is particularly important for businesses that rely on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many remote service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where fast repairs somehow end up as big tabs. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Service Technologies
Over the years, Progent has refined a collection of optimized tools and field-proven processes that permit the maximum level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your company's system without compromising network security.

Progent's powerful technical support database application maintains detailed records for the service that Progent's clients have been provided. Progent's staff engineers have access to the details of all help delivered to each Progent customer by every consultant. This database of issues and repairs is organized as a quickly retrievable support knowledge base that enables Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco Systems and Microsoft open up other vast technical knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's remote service experts are able to determine optimal resolutions in the least time.

Online technical services available from Progent to companies in Albuquerque and anywhere in the state of New Mexico include:

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Expertise
    Progent's Call Center programs for businesses with networks based on Microsoft, Cisco Systems, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the money or time to build and maintain an internal Call Center but who require fast communication with a dependable Help Desk with professional telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk software to handle the special requirements of your company, or adding occasional phone support staff to work with your in-house Call Center team during high-demand situations like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk team of veteran information technology professionals offers your computer users in Albuquerque or anywhere in the state of New Mexico instant contact with an effective network service group with years of experience delivering telephone-based consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of company success, and Progent's aim is to solve rather than merely annotate IT issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced engineering expertise and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Word, and Microsoft Office Excel. For more information concerning Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Services.

  • Remote Network Monitoring Services
    Progent can provide businesses in Albuquerque, or anywhere in the state of New Mexico, remote network and server monitoring services powered by System Center Operations Manager (SCOM), configured by Progent to suit your environment so that your network support is proactive rather than reactive. By spotting emerging issues before they evolve into network outages, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft networks, or networks that incorporate a variety of platforms.
How Your Albuquerque Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based support with Windows, Mac OS X, or Linux networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Albuquerque or anywhere in the state of New Mexico, Progent's phone-based network support specialists are ready to deliver professional and affordable system support the instant your business has to have it. Long experience offering remote tech support has led to Microsoft Gold status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix computer problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Albuquerque business relies on a regular independent support technician or employs an in-house organization that can handle common network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to address sudden network crises or especially tough integration projects.

Benefits of Progent's Network Help for Companies in Albuquerque
Progent's remote support services enable your Albuquerque company to have the advantages of on-call, world-class network support without the cost of managing an in-house IT staff. Your network will derive added business worth by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    For most businesses in Albuquerque and throughout New Mexico, local network support providers, whether consisting of outside consultants or a full-time maintenance staff, can resolve the majority of network issues. However, major troubles may occur when local resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual service technicians. In these cases, Progent's on-call service professionals give you a convenient, fast, and budget-friendly solution to augment your regular help and to convey valuable information to increase your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller companies often depend on individual freelance service providers. Although independent service people carry smaller overhead than big consulting companies and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may force your business to go without assistance during an IT crisis. As your business grows, network downtime and problems with critical software are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your network remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically begin with an IT system created on a modest budget. Lacking a scalable framework, slap-dash repairs can get piled onto a shaky foundation. As a company grows, stability and scalability problems can hinder the success of the organization. These poorly built systems require proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system architecture able to offer the stable foundation to handle current business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller organizations need advice and technical education to navigate through an increasingly complex array of technology alternatives capable of accelerating business success and improving productivity. Businesses do not need a computer engineer who is trying to sell a specific vendor's products. IT support and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical expertise with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of technical knowledge, fine tuned support software, and familiarity with corporate IT enable offices to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional background, at the front lines of network service, executing a broad variety of technical tasks for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you owe only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by each staff member to each customer. The discipline of detailing and archiving service records allows more efficient service and avoids a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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