Immediate Remote Help for Albuquerque Networks
Fast Remote Consulting for Albuquerque SystemsFor businesses in Albuquerque or anywhere in New Mexico, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced tools necessary to resolve most network problems quickly. Efficient support lowers immediate expenses since solutions accumulate minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization benefits additionally in incidental expenses by reducing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote support companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where fast solutions manage to end up as big invoices. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies that permit the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to connect to your company's computer system remotely without violating network security.

Progent's proven technical support reporting application includes extensive histories for all support that Progent's customers have received. Progent's staff consultants have the benefit of the records of assistance rendered to every Progent customer by any Progent consultant. This archive of issues and fixes is organized as a quickly searchable internal database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and formal partnerships with key technology companies such as Cisco and Microsoft make available additional vast support databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to come up with the most efficient solutions quickly.

Online technical support services available from Progent to businesses in Albuquerque and throughout the state of New Mexico include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for businesses who don't have the money or time to build and maintain an in-house Call Center but who need quick access to a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or revamping your established one, identifying or enhancing Help Desk Call Center software products to address the particular needs of your business, or adding occasional phone support personnel to supplement your existing Call Center group during demanding scenarios like software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran network experts provides your computer users in Albuquerque or anywhere in the state of New Mexico quick communication with a large network service group with substantial background providing telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a crucial contributor to business performance, and Progent's target is to resolve rather than merely record IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional engineering support and education in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Word, and Microsoft Excel. To find out additional information concerning Progent's expertise, programming, and education services, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By anticipating emerging problems before they evolve into crashes, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft environments, or networks that support multiple OS platforms.
How Your Albuquerque Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Albuquerque or anywhere in the state of New Mexico, Progent's phone-based network support engineers are ready to provide effective and affordable IT help the instant your business has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Albuquerque business works with a regular independent support technician or employs a full time organization that can deal with ordinary network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the experience to handle unexpected network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Businesses in Albuquerque
Progent's online IT consulting services enable your Albuquerque organization to realize the advantages of timely, expert network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater strategic value by being more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    With most organizations in Albuquerque or anywhere in New Mexico, nearby computer support providers, whether consisting of independent consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, major troubles may spring up when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support experts give you a convenient, quick, and budget-friendly solution to supplement your regular help and to pass on useful knowledge to improve your ability to handle downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller businesses often rely on independent freelance service providers. Although independent consultants have smaller internal costs than big consulting organizations and can often charge marginally less, they are often overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the absence of reserve help may force your company to wait for assistance during an emergency. As your company expands, network unavailability and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup service expertise to insure your IT system is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Organizations typically start with an information architecture created on a shoestring budget. Without a robust infrastructure, band-aid repairs often get thrown onto a weak foundation. As a company grows, stability and expandability issues can impede the productivity of the business. These badly built systems need proper assessment, intelligent strategic planning, and extensive IT expertise to evolve to a network infrastructure that can deliver the stable foundation to handle current business requirements and facilitate downstream growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller companies need advice and technical training to negotiate an increasingly complicated maze of technology options capable of accelerating business growth and enhancing productivity. They hardly need a computer consultant who is motivated to sell a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of technical background, refined support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Family of Servers
    Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 R2 support, Windows 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to allow minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every staff member to every customer. The practice of detailing and organizing service records results in more efficient support and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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