Fast and Affordable Remote Help for Albuquerque Computer Systems
Urgent Phone Help for Albuquerque SystemsFor businesses in Albuquerque or anywhere in the state of New Mexico, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the services of CISA and CISM-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to solve most network issues rapidly. Efficient support lowers direct costs because service calls require fewer billable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially important for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. In contrast to many online service firms, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions somehow turn into big bills. Progent's skill at solving technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized technologies and proven processes that ensure the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to communicate with your company's environment without compromising network security.

Progent's advanced customer support reporting application maintains comprehensive records describing all support that Progent's customers have received. Progent's team service personnel have access to the records of services delivered to every Progent client by every engineer. This database of issues and resolutions is structured as a conveniently searchable internal knowledge base that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and formal relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote service experts can arrive at optimal solutions in the least time.

Online technical services provided by Progent to customers in Albuquerque and anywhere in the state of New Mexico include:

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk programs for companies with networks based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for companies who lack the resources to assemble and manage an internal Help Desk but who require fast communication with an effective Call Center with proficient phone support as well as the ability to escalate complex tasks to advanced engineers.

    Progent's Help Desk consulting expertise can guide you in building an effective new Call Center or improving your established organization, identifying or enhancing Help Desk software to address the special demands of your corporation, or providing temporary online personnel to work with your internal Help Desk Call Center group to deal with high-demand events like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced network consultants offers your clients in Albuquerque or anywhere in the state of New Mexico quick communication with a large support resource with years of background providing phone help and online troubleshooting for computer environments powered by Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a solid driver of company performance, and Progent's goal is to fix instead of merely annotate technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers phone-based professional engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as CRM, MS Office Project, MS Word, and Office Excel. For additional information on Progent's consulting, customization, and education services, visit Progent's Applications Experts Group.

  • Online Network Monitoring Services
    Progent can provide businesses in Albuquerque, or anywhere in the state of New Mexico, remote network monitoring services centered around System Center Operations Manager (SCOM), enhanced by Progent to suit your business so that your computer maintenance is proactive and automated. By spotting emerging problems before they cause network outages, automated monitoring can head off stressful and costly network breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or environments powered by a mix of platforms.
How Your Albuquerque Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Albuquerque or throughout the state of New Mexico, Progent's online computer support engineers can deliver expert and cost-effective system help the instant your business requires it. Long experience offering online repair services has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Albuquerque company works with a regular independent support technician or maintains a full time organization that know how to deal with the majority of network issues, Progentís Microsoft certified consultants can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to resolve unexpected system crises or especially complex integration problems.

Features of Progent's Online Network Support for Albuquerque
Progent's online help, remote troubleshooting, network security consulting, and network management services offer offices in Albuquerque or anywhere in the state of New Mexico the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical knowledge, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, in the trenches of network service, executing a wide range of IT projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for support services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















© 2002- 2017 Progent Corporation. All rights reserved.