Remote Network Support Services for Albuquerque Small Office Network Systems
For small organizations and new ventures in Albuquerque or anywhere in the state of New Mexico, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT support whenever your organization needs it. More than a decade of providing online tech support has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve network problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Albuquerque small business has a regular freelance consultant or employs an in-house IT staff that can handle day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to resolve sudden system crises or especially complex integration projects.
Details of Progent's Online Network Services for Albuquerque
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services offer small companies in Albuquerque or anywhere in the state of New Mexico unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your small business world class IT support while permitting you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small businesses in Albuquerque and is also ideal for customers in more remote regions of New Mexico that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad array of Microsoft support utilities, service information, and on-going education.
By the Minute Rates to Minimize Expenses
Progent provides remote help on a per-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for phone help and requires no monthly subscription fee. This saves you from facing big bills for quick fixes.
Availability of Cisco Network Design Specialists
As a Registered Partner for Cisco, Progent offers the services of authorized professionals with expertise in planning, implementing, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for local and remote networking.
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that align with the special requirements of your business.
Advanced Online Access Tools
Protected remote connectivity allows Progent's support experts to observe exactly what your customers see. This makes it possible to find quick solutions to issues that could otherwise demand an expensive onsite service call. Effective remote connectivity software and expert engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite support and remote network monitoring.
Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
24-hour Service for High System Uptime
For small organizations with vital applications, Progent can provide 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum network availability.
Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious small offices whose clients need instant recourse to a Help Desk service with effective phone support and complete escalation capability.
Benefits of Progent's IT Support for Small Businesses in Albuquerque
Progent's remote technical help services enable your City# small company to experience the advantages of immediate, expert network support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by being increasingly reliable, productive, and secure. Advantages to your business include:
Seamless virtual expansion of your local IT resources
For most small businesses in Albuquerque or anywhere in New Mexico, local computer support resources, whether represented by outside consultants or an in-house IT staff, can handle typical network issues. However, major troubles might occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your usual service technicians. In these instances, Progent's online support specialists provide an easy, quick, and affordable way to supplement your local help and to transfer useful knowledge to increase your ability to resolve future issues in-house.
Reduced Reliance on Freelance Service Providers
For network maintenance, small offices commonly depend on independent freelance service providers. While freelance consultants have smaller overhead than larger consulting firms and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of fallback personnel may require your business to wait for assistance during an emergency. As your network grows, system unavailability and trouble with critical applications are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup service expertise to make sure your network is always available.
Build a Scalable Foundation for Smooth Expansion
Small organizations often begin with an information system created on a shoestring budget. Without a robust framework, slap-dash fixes can get piled onto an unstable foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. These poorly built systems require proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a system architecture that can deliver the solid foundation to handle current business demands and ease future expansion.
Work with Solution Providers Rather Than Product Sellers
Small companies need guidance and technical education to navigate through an increasingly complicated array of technology alternatives available for promoting business success and improving efficiency. Businesses hardly need a network consultant who is attempting to sell a certain vendor's products. IT support and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology instead of the genuine needs of a small business. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align technical expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of IT expertise, refined remote support software, and understanding of enterprise networking enable small companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over=stretched in-house resources.
Best Practices
Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the front lines of IT service, performing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested methods for applying technical knowledge to resolve actual IT problems quickly.
Value Pricing
Progent's pricing model is to bill for remote support and on-site visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no retainer. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to every client. The discipline of detailing and organizing support activity allows more effective service and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who won’t release the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.
Remote Server Monitoring with Microsoft MOM
Progent is one of the few consulting companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. This package causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, go to Immediate Emergency Support.
Progent’s certified Cisco network security consulting professionals offer expert PIX and ASA Firewall consulting services including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home businesses to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls offer advanced security, high throughput, and high reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform,eliminating common OS-specific security holes. PIX firewalls provide a variety of integrated protection and connectivity services, including cutting edge application-aware firewall services, Voice over IP and multimedia security, site-to-site and mobile access IPSec VPN communication, smart networking services, and comprehensive management solutions. The Cisco ASA 5500 Firewalls utilize engineering proven in firewalls from Cisco's PIX 500 product line. Progent’s IT security consultants can help you choose and configure any Cisco PIX 500 or ASA Series security appliances including the Cisco PIX 501 Firewall, the PIX 525 Firewall, and the ASA 5540 Firewall.
Microsoft Dynamics Great Plains allows you to expand and control your business better by delivering easy availability of strategic information and a fast ROI. Microsoft Dynamics GP offers major business benefits including its ability to extend the reach of your organization, handle your accounting, automate financial operations, standardize processes across your business, refine inventory control, enhance order accuracy, grow revenue and minimize turnaround time, and increase cash flow. Progent can show you how to configure and manage a robust, secure server and communications infrastructure to support Great Plains, and can offer experienced Microsoft GP support professionals to help you derive the full benefits of your Microsoft Great Plains software.
Microsoft System Center 2005 delivers comprehensive enterprise management by combining and improving the change, configuration, event, and performance management capabilities built into Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 provides powerful information management tools such as SMS 2003 for change and configuration management, Microsoft Operations Manager 2005 to increase network efficiency, and System Center Reporting Server to consolidate event and performance data. Progent has extensive experience delivering Systems Management Server consulting and Microsoft Operations Manager help as well as expertise in troubleshooting and administering mixed-vendor networks based on Microsoft, Cisco, Unix/Linux, Mac and other technology companies. This diversity of hands-on experience makes it possible for Progent to supply comprehensive IT management solutions that incorporate the industry's best technology.
Consulting Service for Juniper Networks Certified Internet Associate (JNCIA) Specialist Mountain View
Progent offers customers the services of engineers who have been awarded some of the computer industry's most prized credentials. Progent believes that customers have the right to be sure that their IT service consultants have accredited training as well as broad real-world experience so that Progent's customers can use Progent's support with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers privileges for significantly better vendor help than is available to uncertified consultants, enabling Progent to offer clients a higher level of computer support. In addition, recognized certifications such as CISM or CISSP for network security can aid enterprise clients to show compliance with regulatory demands by engaging the services of accredited industry experts.
Microsoft Great Plains software offers analytics and reporting features that allow you to track all business processes, revenues and expenses, and market patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Great Plains reporting consulting expertise can enable you to design reports that allow you to analyze your business more completely, turning uncooked data into useful management information. Progent can improve your reporting and business analysis by providing Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application experience with VBasic, XML and other tools in order to deliver custom line-of-business software development and web commerce applications that integrate transparently with Microsoft Dynamics GP.
VMware Virtual Server is a no-cost virtualization package that operates on Linux and Windows Servers. VMware Server enables companies to segment a physical server into several virtual machines and to begin experiencing the advantages of virtualization with little monetary outlay. VMware Virtual Server is a reliable yet simple to use product for users new to server virtualization techniques and is based on VMware’s time-tested technology. VMware Server is well suited for developers, workgroups, and satellite offices who wish to facilitate application development, evaluate software in ready-to-run virtual machines, run legacy operating systems, and simplify server provisioning. Progent's experienced virtual server consultants can assist you with VMware Virtual Server, VMware GSX Server, and VMware VirtualCenter so your business can take advantage of VMware server consolidation.
If your office network mixes Linux technology with Microsoft Windows, Progent can help you to integrate your IT resources into a cohesive environment that allows all your OS platforms to run side by side for easy management, seamless information exchange, high dependability, superior performance, and strong protection. Progent's Linux and MS Windows coexistence support offerings feature network architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network support and troubleshooting, in-person technical support, and help desk support.
Progent’s staff of Microsoft and Cisco certified experts average longer than a decade of real-world industry background, in the trenches of network support, executing a wide variety of IT tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for applying technical knowledge to fix actual IT problems rapidly.
Progent’s Wireless Consulting Services provide a convenient, affordable way for small company IT systems to integrate the latest wireless network solutions. Few small companies have in-house IT staffs with the time to keep up to date on the dynamic world of wireless technology and services, and even fewer have the field background to see through the hype and identify and configure the optimal solutions for Wi-Fi wireless LAN (WLAN), mobile access, and small office wireless security. For 802.11 WiFi networks, Progent can show you how to plan and install 802.11a, 802.11b and 802.11g compatible wireless link hardware such as the Cisco Aironet wireless access point. Progent can also show you how to configure an acceptable degree of 802.11x security. For wireless email and wireless Internet programs for mobile users, Progent can help with devices such as the Research In Motion Blackberry (RIM Blackberry) for mobile email, as well as wireless PDAs, smartphones, and Pocket PCs powered by Windows Mobile operating systems with Activesync. Progent’s experience with the Proxim Tsunami wireless bridge can help you to evaluate and implement building-to-building wireless access.
The server cluster feature set incorporated into the high-end versions of Windows Server 2008 is dramatically re-engineered to simplify the installation, setup, and management of server clusters that offer improved levels of system dependability, protection, efficiency, and flexibility. New or improved features include automated cluster Validation, revamped setup and installation, improved cluster management, redesigned cluster architecture for maximum uptime, hardened security and quorum structure, minimization of failure points, more disk and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist your company evaluate the advantages of Windows clustering, plan and implement an installation, educate your IT staff to manage your failover clusters, deliver ongoing consulting and support services, and create and validate a business continuity procedure.
