Immediate Online Support for Albuquerque Computer Networks
Urgent Phone Technical Support for Albuquerque NetworksFor organizations in Albuquerque or anywhere in New Mexico, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers offer excellent leverage because they possess the practical background and are equipped with the sophisticated tools required to solve most network problems quickly. Efficient support lowers direct costs since solutions require minimal chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding system outages and related losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are charged just for the support that you receive. Unlike typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where speedy. minor solutions manage to turn into major bills. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized tools and field-tested processes which allow the highest degree of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to link to your environment without breaching system security.

Progent's advanced service database system includes extensive histories describing all support that Progent's clients have been provided. Progent's staff service personnel have access to the history of services delivered to every Progent customer by any engineer. This history of problems and responses is stored as an easily accessible support knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with major vendors including Cisco and Microsoft make available other vast support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online service experts are able to find the most efficient resolutions in the least time.

Remote support provided by Progent to companies in Albuquerque and anywhere in the state of New Mexico include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for companies with networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the money or time to create an in-house Call Center but who need fast response from an efficient Help Desk with proficient phone support as well as the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk Call Center software to meet the special demands of your company, or adding occasional online staff to work with your internal Call Center resources during demanding events such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology professionals gives your clients in Albuquerque or anywhere in the state of New Mexico quick contact with a reliable network service group with extensive background offering telephone-based support and online diagnostics for networks powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key enabler of company efficiency, and Progent's policy is to solve instead of simply annotate technical issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced consulting support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft Excel. To find out additional information about Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Albuquerque, or anywhere in the state of New Mexico, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your network support is proactive rather than reactive. By spotting possible trouble spots before they result in full-scale emergencies, remote monitoring can ward off disruptive and expensive network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft networks, or environments that support multiple OS platforms.
How Your Albuquerque Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote assistance with Windows, Apple Mac, or Linux computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Albuquerque or anywhere in the state of New Mexico, Progent's phone-based computer support specialists are ready to deliver effective and affordable IT help whenever your organization needs it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve computer problems rapidly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Albuquerque office relies on a regular independent consultant or maintains a full time organization that know how to handle the majority of computer problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to handle sudden system crises or especially complex integration projects.

Details of Progent's Remote Network Services for Albuquerque
Progent's phone help, remote repair, network security expertise, and system administration services offer offices in Albuquerque or anywhere in the state of New Mexico unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk Call Center support and system administration, Progent's experts can provide your office world class network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Key features of Progent's online help services include:

  • Immediate Telephone Access to Microsoft Certified Experts
    Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Albuquerque and is also ideal for networks in more remote regions of New Mexico that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support tools, service databases, and continuing training.

  • Per Minute Rates to Reduce Expenses
    Progent provides online support on a per-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum fee for online support and requires no ongoing subscription fee for support services provided during regular business hours. This saves you from facing big invoices for quick fixes.

  • Access to Cisco Network Infrastructure Specialists
    Progent's certified experts for Cisco offers help from authorized professionals with skill in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure infrastructure for local and remote networking.

  • Application Experts Team
    Progent's core support services include system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Call Center support. Progent's Experts group can provide in-depth consulting support in specific business applications. Support available from the Application Experts Group includes:
    Dynamics GP Support and Customization
    MS Project and Project Online Support
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    Microsoft SQL 2016 Application Programming and Microsoft SQL 2014 Application Programming and Troubleshooting
    Oracle DBA Services and Software Programming
    MySQL Database Administration and Application Development
    Apple Mac Help
    Amazon MWS Programming

    By offering a convenient one-stop resource for network generalists and specialists, Progent is able to tailor timely, affordable, and thorough information technology solutions that align with the unique requirements of your company.

  • Sophisticated Online Access Software
    Protected online access permits Progent's support experts to see precisely what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive personal visit. Cutting-edge online connectivity software and expert technicians combine to allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in online support and remote system monitoring.

  • Compatibility with Popular VPN Products
    Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

  • 24-hour Service for High System Availability
    For offices with vital applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce high system uptime.

  • Help Desk Services
    Progent's Help Desk outsourcing services are designed specifically for budget-conscious organizations whose workers require immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Family of Server Platforms
    Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Businesses who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















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