Fast Online Support for Albuquerque Computer Systems
Fast Online Consulting for Albuquerque NetworksFor businesses in Albuquerque or anywhere in the state of New Mexico, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide excellent value because they have the practical experience and have access to the advanced tools required to resolve most information system issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves additionally with incidental expenses by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is especially important for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online help is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are charged only for the support that you receive. Unlike many online support companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate scenarios where speedy. minor solutions somehow turn into major bills. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes which ensure the highest level of effectiveness for remote help and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's online support team to interface to your computer system remotely without breaching network security.

Progent's proven service database application includes comprehensive histories for all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of assistance provided to each Progent client by every consultant. This database of trouble tickets and repairs is stored as a readily accessible internal database that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft make available other massive support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's remote service experts are able to come up with optimal resolutions promptly.

Remote technical services offered by Progent to clients in Albuquerque and throughout the state of New Mexico include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly after a ransomware attack. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major projects economically and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are intended for companies who lack the budget to create an in-house Help Desk Call Center but who require fast response from an effective Help Desk Call Center with proficient phone support plus the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless addition to your existing Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to resolve complex network issues, or be ready in overflow situations when your other support engineers are overwhelmed.

    Progent's Call Center staff of seasoned information technology professionals provides your workers in Albuquerque or anywhere in the state of New Mexico instant access to an efficient network service group with substantial experience offering phone support and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a significant contributor to company performance, and Progent's aim is to resolve instead of simply report IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff provides online and in-depth consulting support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so your IT maintenance is proactive and automated. By detecting looming problems before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and expensive service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems powered by a combination of OS platforms.
How Your Albuquerque Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Albuquerque or anywhere in the state of New Mexico, Progent's online network support specialists can deliver professional and affordable system support the moment your business requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your Albuquerque organization works with a local independent consultant or employs a full time organization that can deal with day-to-day computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Albuquerque
Progent's online support services enable your Albuquerque organization to have the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your network will acquire added business value by being increasingly available, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    With most businesses in Albuquerque or anywhere in New Mexico, local network service resources, whether represented by outside consultants or an in-house maintenance staff, can handle typical network issues. On the other hand, serious problems sometimes strike when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual service personnel. In these instances, Progent's online support professionals give you an easy, fast, and budget-friendly way to supplement your local help and to convey valuable knowledge to increase your ability to deal with downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller organizations commonly depend on individual freelance consultants. While independent consultants carry smaller internal costs than larger consulting companies and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of reserve help may force your company to wait for help during an emergency. As your business expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve support experts to make sure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Companies often start with an IT architecture created on a modest budget. Lacking a strong framework, band-aid fixes can get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the business. These poorly designed systems require proper assessment, intelligent long-term planning, and wide technical expertise to evolve to a system infrastructure able to deliver the stable foundation to meet current business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations need advice and technical education to negotiate an increasingly complex maze of technology alternatives capable of accelerating business success and improving efficiency. These companies hardly need a network consultant who is trying to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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