Fast Online Help for Albuquerque IT Networks
Fast Remote Technical Support for Albuquerque SystemsFor organizations in Albuquerque or anywhere in the state of New Mexico, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology needed to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly important for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are charged only for the support that you receive. In contrast to many online support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent situations where quick fixes somehow turn into substantial invoices. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes which ensure the maximum level of efficiency for remote consulting and repair for information systems of any size. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to link to your company's network without compromising network security.

Progent's proven service reporting application stores thorough records describing the support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of support provided to every Progent customer by any consultant. This archive of problems and resolutions is structured as a quickly retrievable support knowledge base that enables Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and formal partnerships with key vendors including Cisco and Microsoft open up additional extensive technical support databases and allow quick access to manufacturers' internal support staff so Progent's remote service experts can find the best resolutions quickly.

Online support services available from Progent to businesses in Albuquerque and anywhere in the state of New Mexico include:

Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to support an in-house Help Desk but who want fast response from a dependable Help Desk Call Center with proficient phone assistance plus the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent extension of your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the most difficult technical issues, or be ready in hectic circumstances when your ordinary service providers are overwhelmed.

    Progent's Call Center staff of seasoned network professionals gives your customers in Albuquerque or anywhere in the state of New Mexico rapid contact with an efficient technical support resource with extensive background providing telephone-based support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a key contributor to company performance, and Progent's aim is to solve instead of simply annotate network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To find out additional information on Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Albuquerque, or anywhere in the state of New Mexico, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so your computer support is proactive and automated. By exposing looming problems before they evolve into crashes, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or networks based on multiple OS platforms.
How Your Albuquerque Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote assistance with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Albuquerque or throughout the state of New Mexico, Progent's phone-based network support engineers can deliver expert and cost-effective system support whenever your organization requires it. More than a decade of offering online tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Albuquerque organization has a local freelance support technician or employs a full time organization that can deal with day-to-day network issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to address sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Albuquerque
Progent's remote IT consulting services enable your Albuquerque business to have the benefits of timely, world-class IT support without the expense of managing a full-time IT organization. Your network will derive added business worth by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    For most organizations in Albuquerque or anywhere in New Mexico, nearby computer support providers, whether represented by outside consultants or an in-house IT staff, can handle the majority of network problems. On the other hand, serious problems sometimes strike when local resources are too busy or absent, and some problems may involve technology that is unfamiliar to your local support people. In these situations, Progent's online support specialists provide a convenient, fast, and affordable way to augment your local help and to transfer valuable knowledge to increase your ability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller companies commonly depend on independent freelance service providers. While freelance consultants have less internal costs than larger consulting organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of reserve help may force your company to wait for help during an emergency. As your network expands, system unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve support expertise to insure your IT system is always available.

  • Build a Scalable Basis for Smooth Expansion
    Companies often start with an IT system created on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get piled onto a weak foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. These badly designed systems require careful assessment, smart strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to handle vital business demands and facilitate future expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies need advice and technical education to navigate through an ever more complicated array of product options available for accelerating business success and improving productivity. These companies do not need a computer consultant who is attempting to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to match IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of technical background, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the forefront of IT service, performing a broad variety of technical projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for using computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be forced to allow simple problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to every customer. The practice of detailing and archiving service activity allows more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.