Fast Phone Help for Albuquerque UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Albuquerque or anywhere in New Mexico, Progent offers support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote support services represent exceptional value due to the fact that they have the practical background and the sophisticated tools to solve the majority of network problems quickly. This reduces direct costs because solutions require a smaller number of billable minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves additionally with indirect costs by minimizing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. Unlike many remote support companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from scenarios where quick repairs somehow end up as substantial tabs. Progent's skill at disposing of technical issues efficiently translates into your company conserving money.

Progent's Online Service Technologies
Over time, Progent has refined a set of optimized technologies and field-tested processes which ensure the highest level of effectiveness for remote engineering help and repair for small company IT networks. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's remote service group to link to your company's network remotely without compromising corporate security.

Progent's powerful service database system includes comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of support provided to every customer by every engineer. This archive of anomalies and responses is organized as a quickly exploitable proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and formal relationships with important industry leaders including Cisco and Microsoft permit access to additional massive technical support databases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to find the most efficient resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or Mac OS X Computer Support from Progent
To access Progent's remote services in Albuquerque or anywhere in New Mexico or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's remote consulting engineers possess advanced credentials in a comprehensive array of technologies. This broad range of capability allows Progent's engineers to manage practically any emergency that may take place in a small or midsize business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To support companies with mixed-operating system environments, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Online services available from Progent to clients in Albuquerque and throughout the state of New Mexico include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services cover a wide array of computer technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy administration, and migration from older applications to the latest MS Windows or Linux environments. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Engineers for Albuquerque, New MexicoThe Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most intractable issues surrounding network design, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional value since their depth of experience permits them to resolve the most intractable problems quickly. In many cases, less seasoned service providers can wrestle for hours or even days with the same problems that a CCIE can fix in a few minutes. Few service firms make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so your company can receive immediate help for serious network infrastructure issues that are lowering worker productivity but are outside the comfort zone of your ordinary network service group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via advanced on-line troubleshooting tools to perform quick, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Certified Windows Support
    Windows Experts for Albuquerque, New MexicoProgent's Microsoft-certified remote service engineers offer computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the assistance of consulting engineers who can help your company with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online desktop consulting and support services including Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Certified Network Security Experts
    CISSP Certified System Security Specialists for Albuquerque, New MexicoProgent's qualified CISSP, ISSAP, and CISM security consultants offer a range of security solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your company to recover quickly after a damaging breach. Security consulting services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; configuring firewalls; designing secure architectures for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting support to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special projects that small companies often need. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for smaller companies who don't have the money or time to create an internal Help Desk Call Center but who want quick response from a reliable Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a seamless reinforcement of your existing Call Center organization. Progent's Virtual Call Center can operate as an escalation alternative to handle the most difficult computer system issues, or be available in overflow instances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or improving your current one, selecting or modifying Call Center application software to address the unique requirements of your business, or providing occasional online personnel to reinforce your in-house Help Desk team to handle demanding situations such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk staff of experienced information technology consultants gives your computer users in Albuquerque or anywhere in the state of New Mexico fast access to a reliable technical support resource with extensive background delivering phone help and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a key contributor to company productivity, and Progent's intent is to fix instead of simply annotate network problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts Team provides remote and in-depth consulting support and education in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft Office Word, and Excel. To learn more about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac consultants can promote the artistic aspect of Macintosh systems by providing phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio/video or putting together an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Albuquerque, or anywhere in the state of New Mexico, online network monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they expand into network outages, proactive monitoring can avoid disruptive and expensive network failures. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft environments, or systems powered by multiple platforms.

How Your Albuquerque Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.















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