Immediate Phone Technical Support for Albuquerque UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Albuquerque or anywhere in New Mexico, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity planning.

Progent's online support services offer excellent value due to the fact that they have the practical background and the advanced technology to solve the majority of information system problems rapidly. This lowers direct costs since service calls require a smaller number of chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted management.

Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you pay exclusively for the services that you receive. Unlike many remote support firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing prevent situations where fast solutions manage to end up as substantial tabs. Progent's penchant for solving technical issues quickly translates into your business conserving cash.

Progent's Remote Technical Support Tools
Over time, Progent has refined a collection of customized tools and field-proven processes which permit the highest level of efficiency for online help and troubleshooting for small and midsize business IT systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to access your company's environment remotely without compromising corporate security.

Progent's sophisticated technical support reporting application keeps detailed histories describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support rendered to each client by every Progent consultant. This history of problems and resolutions is organized as an easily exploitable internal database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's online consulting specialists can come up with the most efficient solutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Albuquerque or anywhere in New Mexico or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's remote support experts possess certified skills in an extensive set of technologies. This breadth of capability permits Progent's consultants to address almost any crisis likely to crop up in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To help businesses with multi-platform environments, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Phone-based technical support services available from Progent to companies in Albuquerque and anywhere in the state of New Mexico include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Albuquerque, New MexicoThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to handle the most intractable problems surrounding network design, integration, maintenance, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an exceptional value since their deep expertise enables them to find solutions for even the most complex problems rapidly. In common cases, less seasoned service providers can wrestle for hours or days with identical tasks that a CCIE can fix in minutes. Few service firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive urgent support for complex network issues that are lowering worker productivity but are outside the scope of your regular network support personnel. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of advanced remote troubleshooting technology to provide quick, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Certified Windows Experts
    Windows Support for Albuquerque, New MexicoProgent's Microsoft-certified online support professionals can deliver computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist your company with a wide variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2013 development, Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full array of online PC desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Certified Network Security Experts for Albuquerque, New MexicoProgent's accredited CISSP and ISSAP security engineers offer a variety of system protection solutions that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist your business to recover rapidly following a serious breach. Security solutions available from Progent include: thorough security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects that small businesses frequently request. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want quick access to a dependable Help Desk with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent addition to your current Call Center resources. Progent's Virtual Help Desk Call Center can serve as an escalation alternative for the toughest network challenges, or be available in hectic situations when your other support engineers are swamped.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Call Center or improving your existing organization, selecting or modifying Help Desk software products to meet the special requirements of your corporation, or providing temporary online staff to work with your existing Help Desk resources to handle unusually busy situations like software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Albuquerque or anywhere in the state of New Mexico immediate contact with a large technical support resource with substantial experience providing phone help and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a crucial contributor to business productivity, and Progent's goal is to fix and not simply record network problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group offers remote professional engineering support and education in specific application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Office Project, Word, and MS Excel. To find out more on Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac consultants can promote the imaginative facets of Mac systems by delivering remote consulting services and training in imaging, sound, and motion video. Progent's consultants can provide help in a range of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio/video or integrating an audio/video production facility.

    Remote Network Monitoring Support
    Progent offers companies in Albuquerque, or anywhere in the state of New Mexico, online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting looming trouble spots before they expand into full-scale emergencies, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on multiple platforms.

How Your Albuquerque Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.

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