Immediate Phone Consulting for Albuquerque UNIX or Linux SystemsFor small and midsize businesses located in Albuquerque or anywhere in the state of New Mexico, Progent provides help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.

Progent's online technical support engineers represent exceptional value due to the fact that they have the practical background and the sophisticated technology to resolve the majority of information system problems rapidly. This lowers direct expenses since solutions require fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing policy for online help is structured to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you owe just for the support that you actually get. Unlike many online support organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at disposing of problems efficiently results in your company saving money.

Progent's Remote Service Tools
Through years of experience, Progent has developed an arsenal of customized tools and field-proven methodologies which permit the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize company information systems. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to access your company's network remotely without violating network security.

Progent's highly evolved technical support database application stores extensive documentation describing all support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of support rendered to each client by every Progent consultant. This archive of problems and resolutions is structured as a conveniently retrievable internal knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and formal partnerships with important vendors including Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal resolutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's remote services in Albuquerque or anywhere in New Mexico or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's online network support professionals possess credentials in a comprehensive array of technologies. This broad range of capability enables Progent's consultants to handle virtually any emergency that may crop up in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with mixed-platform environments, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP specialists, and ISSAP engineers.

Phone-based services available from Progent to customers in Albuquerque and anywhere in the state of New Mexico include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a broad range of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy management, and transitioning from legacy applications to current Windows or Linux solutions. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can offer emergency remote assistance for troubleshooting problems affecting UNIX/Linux systems based on leading derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for Albuquerque, New MexicoThe Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and indicates a person's network technology skills at the master level. Cisco qualified CCIEs know how to deal with the most intractable problems occurring in network infrastructure design, integration, administration, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing problems with IOS network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of experience allows them to find solutions for even the most complex problems quickly. In typical cases, less qualified service providers can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes. Few consulting providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone access to a CCIE so your company can receive immediate help for severe network infrastructure problems that are hurting worker efficiency but are outside the experience of your local network service providers. Progent's CCIE consultants can tie into your computer system via the latest on-line troubleshooting technology in order to provide efficient, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Authorized Windows Expertise
    Microsoft Windows Expertise for Albuquerque, New MexicoProgent's Microsoft-qualified remote service engineers can provide network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server development, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad range of remote desktop support such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Experts
    CISSP Qualified System Security Professionals for Albuquerque, New MexicoProgent's certified CISM and CISSP network security engineers can provide a range of security services that can improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your company to clean up quickly after a damaging penetration. Security services offered by Progent include: thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile communication; guarding your email infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special projects that small businesses often request. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows clients to complete major projects economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who don't have the resources to support an internal Help Desk but who want quick access to an efficient Call Center with professional phone assistance plus the available expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent extension of your existing Call Center team. Progent's Virtual Help Desk can operate as an escalation resource to handle the most difficult network problems, or be available in hectic situations when your ordinary service providers are overwhelmed.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or revamping your existing one, selecting or modifying Help Desk Call Center software to handle the special requirements of your company, or adding occasional online staff to reinforce your in-house Help Desk Call Center group during demanding situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned network consultants gives your computer users in Albuquerque or anywhere in the state of New Mexico immediate access to a dependable support group with years of experience delivering phone support and remote troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a solid driver of company productivity, and Progent's target is to solve instead of merely document IT issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team provides remote and in-depth consulting expertise and training in specific business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft applications such as CRM, Microsoft Project, MS Word, and Office Excel. To find out more information on Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac experts can support the artistic elements of Mac systems by providing remote consulting support and education in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio or video or putting together an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers companies in Albuquerque, or anywhere in the state of New Mexico, remote network and server monitoring support powered by MS Operations Manager 2007, customized by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they result in network outages, system monitoring can head off stressful and expensive network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows environments, or systems that incorporate multiple OS platforms.

How Your Albuquerque Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.

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