Fast Online Technical Support for Albuquerque UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Albuquerque or anywhere in New Mexico, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to handle advanced security design and business continuity preparedness.

Progent's online technical support services offer excellent value because they have the practical background and the sophisticated technology to resolve the majority of information system problems quickly. This reduces direct costs since solutions require fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company saves additionally with incidental costs by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you actually get. In contrast to typical remote service firms, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick fixes manage to turn into large bills. Progent's penchant for dealing with technical issues efficiently results in your company conserving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned an array of optimized tools and proven methodologies which allow the maximum level of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the staff of Progent's remote service group to communicate with your computer system without compromising system security.

Progent's highly evolved service database system maintains comprehensive histories of the support that Progent's clients have received. Progent's staff consultants have access to the specifics of assistance delivered to each customer by any engineer. This database of trouble tickets and responses is stored as a conveniently searchable proprietary knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft permit access to other vast support databases and permit priority access to vendors' internal support staff so Progent's remote consulting specialists can come up with optimal resolutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Albuquerque or anywhere in New Mexico or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's remote technical service professionals offer advanced credentials in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to handle practically any emergency likely to crop up in a small or midsize company network. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.

To support companies with mixed-OS networks, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support available from Progent to clients in Albuquerque and anywhere in the state of New Mexico include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of information technology including network architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy management, and migration from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Consultants for Albuquerque, New MexicoThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and certifies a consultant's technical knowledge at the expert level. CCIEs know how to handle the most intractable issues encountered in network planning, installation, maintenance, security, and problem solving. CCIEs work closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs are an excellent value since their broad expertise permits them to find solutions for the most difficult problems quickly. In many instances, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Few service firms make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone access to a Cisco CCIE so you can get timely support for complex network infrastructure issues that are crippling worker productivity but are not within the scope of your regular IT maintenance personnel. Progent's Cisco CCIE engineers can tie into your network by means of advanced remote support tools in order to provide quick, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Certified Windows Expertise
    Microsoft Windows Support for Albuquerque, New MexicoProgent's Microsoft-certified online service professionals offer computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and SQL Server 2017 Linux integration consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of remote desktop support and troubleshooting services including Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Qualified System Security Consultants
    CISSP Certified Network Security Engineers for Albuquerque, New MexicoProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of security services that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recuperate rapidly following a damaging breach. Security support services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; setting up firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize local resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract projects that small businesses frequently request. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk service options for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for small businesses who don't have the money or time to support an internal Help Desk Call Center but who require quick communication with an efficient Help Desk with professional telephone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent supplement to your existing Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the toughest technical problems, or be ready in hectic circumstances when your regular resources are swamped.

    Progent's Help Desk consulting services can guide you in creating an effective new Help Desk or revamping your existing organization, identifying or enhancing Call Center software to meet the special demands of your corporation, or providing occasional phone support staff to work with your internal Help Desk Call Center group during unusually busy situations such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced network consultants provides your clients in Albuquerque or anywhere in the state of New Mexico fast communication with an effective technical support resource with extensive experience delivering telephone-based support and online repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk recognition as a solid contributor to company performance, and Progent's intent is to fix and not just record IT issues.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides online advanced consulting expertise and education in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Word, and MS Office Excel. To read more concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac experts can promote the creative aspect of Apple Mac systems by delivering phone-based consulting services and training in imaging, sound, and video. Progent's support professionals offer help in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio or video or putting together an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Albuquerque, or anywhere in the state of New Mexico, remote network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your network support is proactive rather than reactive. By spotting possible trouble spots before they cause crashes, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems based on a mix of operating systems.

How Your Albuquerque Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.

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