UNIX, Linux, Solaris, and Apple Mac OS X Remote Consulting for Albuquerque Small Company IT Networks
For small businesses located in Albuquerque or anywhere in New Mexico, Progent offers 24x7 online technical support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic issues.
Progent's remote technical support engineers represent exceptional leverage because they have the real-world experience and the advanced tools to resolve most information system problems quickly. Efficient support lowers direct costs since solutions take up a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe only for the support that you actually get. Unlike typical online service companies, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with scenarios where fast fixes somehow end up as major invoices. Progent's penchant for disposing of problems quickly results in your business conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has refined an arsenal of customized tools and field-proven processes that ensure the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize company IT networks. Progent offers safe VPN support for gateways from multiple leading sources including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to connect to your environment without breaching system security.
Progent's advanced technical support database application stores thorough records describing the service that Progent's customers have been provided. Progent's team service personnel have access to the details of assistance provided to every customer by every engineer. This archive of issues and fixes is organized as a conveniently accessible support database that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco Systems and Microsoft permit access to additional vast support knowledge bases as well as to vendors' in-house engineering staff so Progent's remote consulting specialists are able to determine optimal solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's remote support in Albuquerque or anywhere in New Mexico or to learn more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent requirement for network support, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote consulting professionals possess certified skills in an extensive array of products and technologies. This broad scope of capability enables Progent's consultants to resolve practically any crisis likely to take place in a small or midsize business network. Credentials awarded to Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco Systems credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
Phone-based support services provided by Progent to customers in Albuquerque and throughout the state of New Mexico include:
UNIX/Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services cover a wide spectrum of information technology such as system architecture, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Contact a Cisco CCIE for Complex Network Troubleshooting The Cisco CCIE credential is the top accreditation for network professionals, and validates a person's networking skills at the expert level. Cisco qualified CCIEs know how to resolve even the most stubborn issues associated with network planning, integration, maintenance, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's internal engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to fix the most complex problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco Systems authorized CCIE so you can receive urgent assistance for serious network problems that are hurting business productivity but are beyond the experience of your ordinary computer service resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system via advanced remote support tools in order to provide efficient, safe, and economical analysis and repair.
Progent's CCIEs have expertise in the complete line of Cisco's industry-leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Microsoft Windows Support Progent's Microsoft-certified remote service experts can deliver network problem solving and IT support for the complete line of Microsoft server and application products. Progent is a Microsoft Gold Partner consulting firm and can offer your company the help of consulting professionals who can show you how to deploy, troubleshoot and administer the extensive suite of Microsoft Windows Servers such as Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, Microsoft SharePoint Services, Microsoft Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified System Security Professionals Progent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to clean up rapidly after a serious breach. Security services offered by Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam, and directory harvest attacks; and managing round-the-clock network monitoring.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small companies often request. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables customers to execute major projects economically and on time. Progent's project-based remote engineering services include:
Help Desk Call Center Services
Progent's Call Center service offerings for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who don't have the budget to assemble and manage an internal Help Desk but who want fast response from a reliable Call Center with proficient telephone assistance plus the expertise to escalate complex trouble tickets to high-level engineers.
Progent’s Virtual Help Desk is designed for larger companies and acts as a seamless extension of your established Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the most difficult technical issues, or be available in hectic situations when your ordinary support engineers are swamped.
Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your existing organization, evaluating or enhancing Call Center software to meet the unique requirements of your corporation, or providing occasional phone support staff to reinforce your in-house Call Center team to deal with high-demand events like software migrations, mass upgrades, or installing new applications.
Progent's Call Center team of seasoned network professionals offers your computer users in Albuquerque or anywhere in the state of New Mexico immediate contact with a reliable support group with substantial experience delivering phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a major contributor to company performance, and Progent's target is to fix instead of simply record IT problems.
Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff can supply online advanced consulting support and education in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Word, and MS Excel. To learn more information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can support the creative aspect of Mac computing by offering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Albuquerque, or anywhere in the state of New Mexico, remote network monitoring services centered around MS Operations Manage (MOM), customized by Progent to fit your environment so your computer support is proactive rather than reactive. By anticipating looming issues before they grow into network outages, proactive monitoring can head off inconvenient and expensive network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or environments based on a variety of OS platforms.
How Your Albuquerque Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or send email to information@progent.com.
Microsoft ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, VPN, proxy, and Web caching platform for protecting the Internet-facing networks of any sized business against a wide range of attacks. Progent's Microsoft ISA Server consultants can help you design, cost-justify, test, implement, configure and support the Standard or Enterprise version of ISA Server 2006 on your information system.
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Medium-size companies who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
Progent's Apple OS X and Windows service experts can show you how to combine Apple Macintosh and Windows systems into seamless networks with resource sharing and workgroup support. Allowing efficient cooperation among a variety of servers and desktops powered by Mac OS X and Microsoft Windows calls for extensive knowledge of and experience with Apple Macintosh and Windows products. Progent's qualifications in Windows and Apple consulting makes it possible to offer expert support to companies that depend on these platforms to maintain their strategic edge.
Small to middle size businesses can now get all the benefits of MOM and also have fast access to Progent’s Microsoft and Cisco certified IT support professionals. With Progent's economically priced IT support packages, mid-size organizations can choose a basic MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in MOM 2005 and MOM 2000 to offer small company information systems enterprise-class reliability, protection and performance.
The Cisco Unified Wireless Network infrastructure offers cost-effective wireless solutions for productive mobility. Cisco's technology supports the same level of security, flexibility, and manageability for wireless LANs that organizations expect in their tethered infrastructure. This includes built-in enterprise-class security that identifies, blocks, and self-corrects in reaction to familiar and new security threats. This includes unified mobility services like voice support, location services, guest connectivity, and enhanced protection. Cisco technology has the flexibility and scalability to handle the requirements of IT systems of all sizes, from small businesses to large-scale enterprises, for WLAN campus deployments or local offices. The Cisco Unified Wireless Network architecture enables companies to exploit the wireless environment to optimize operations and enhance productivity via mobility. Cisco's wireless solutions reduce overall operational expenses and streamlines LAN implementation, support, and management. Cisco wireless devices that Progent supports include Cisco's Aironet 1000 Series access points, Cisco 1500 Series outdoor mesh access points, Cisco Aironet 1300 access points/bridges, the Cisco WLCM-E Routers, and the Cisco 2106 Wireless LAN Controller.
Progent’s certified Cisco IT security consultants offer high-level PIX Firewall and ASA Firewall consulting services covering infrastructure design, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack defense, and secure access services. Ranging from compact, plug-and-play desktop devices for small and home offices to scalable gigabit appliances, Cisco PIX and ASA Firewalls offer a high level of security, high throughput, and excellent reliability for IT systems of any size. PIX and ASA Firewalls are based on a proven, purpose-built platform,eliminating common OS-specific security holes. PIX firewalls provide a variety of integrated security and networking services, including cutting edge application-aware firewall services, Voice over IP and multimedia security, site-to-site and mobile access IPSec VPN communication, smart networking services, and comprehensive administrative options. The Cisco ASA 5500 Series utilize engineering proven in firewalls from the Cisco PIX 500 family. Progent’s network security experts can help you choose and deploy any Cisco PIX 500 or ASA Series firewalls such as the the Cisco PIX 506E, the PIX 525, and the Cisco ASA 5540 Adaptive Security Appliance.
If your company computer system mixes Sun Solaris technology with Windows, Progent can help you to integrate your IT resources into a unified network that allows all your operating systems to run side by side for simple management, seamless dataflow, high dependability, enhanced performance, and strong protection. Progent's Solaris and Windows coexistence assistance services include network infrastructure configuration and support, consulting for Windows services for UNIX, remote network monitoring and administration, remote network support and repair, in-person technical support, and help desk call center outsourcing.
Progent is a Registered Cisco Partner offering expert Cisco-qualified engineers available to assist you to deploy or troubleshoot Cisco networking solutions. As a Registered Partner for Cisco, Progent offers the services of Progent's on-staff CCIE-qualified specialists who have expertise in planning, deploying and repairing network environments based on Cisco products. Since Progent is in addition a Microsoft Gold Partner and offers expert support for a broad variety of commercial applications, Progent can help you develop complete IT solutions that optimize the business benefit of your information system. Cisco's popular line of networking hardware and software supported by Progent includes PIX and ASA family firewalls, secure high-bandwidth and multi-function routers, Aironet wireless access points and bridges, voice over IP phones and systems, Cisco Catalyst switches, as well as security and Virtual Private Network (VPN) products.
Progent’s National Support Center provides national remote troubleshooting for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-qualified support experts provide phone support and remote secure network connection to troubleshoot and repair technical problems rapidly and economically. The scope of technical expertise available from Progent's team of country-wide service engineers allows Progent to escalate even the toughest problems to competent experts as needed.
Progent's experts offer Apple Mac users a variety of services such as workstation support, Apple OS X expertise, Macintosh integration with Windows environments, Entourage and email help, security services, and one-on-one education. For business environments built solely on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft certified professionals have the background and depth to deal with the complexity of planning, configuring and maintaining a network environment that is reliable, safe, efficient and aligned with your company's business goals.
For small businesses located in Albuquerque or anywhere in New Mexico, Progent offers 24x7 online technical support for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic issues.
The Cisco CCIE credential is the top accreditation for network professionals, and validates a person's networking skills at the expert level. Cisco qualified CCIEs know how to resolve even the most stubborn issues associated with network planning, integration, maintenance, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's internal engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to fix the most complex problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Progent's Microsoft-certified remote service experts can deliver network problem solving and IT support for the complete line of Microsoft server and application products. Progent is a 
Progent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to clean up rapidly after a serious breach. Security services offered by Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam, and directory harvest attacks; and managing round-the-clock network monitoring.
