Immediate Remote Help for Albuquerque UNIX or Linux SystemsFor small and midsize companies in Albuquerque or anywhere in the state of New Mexico, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.

Progent's online technical support services represent excellent value due to the fact that they have the practical background and the advanced tools to resolve the majority of network problems rapidly. Efficient support reduces direct expenses because service calls take up fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives.

Progent's billing model for online help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical online service firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from scenarios where speedy. minor repairs manage to turn into large bills. Progent's skill at handling technical issues efficiently translates into your business saving money.

Progent's Remote Support Tools
Through years of experience, Progent has refined a set of customized technologies and field-proven methodologies that permit the highest level of efficiency for online consulting and troubleshooting for small business information systems. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the engineers of Progent's online support team to access your environment without compromising network security.

Progent's proprietary customer support reporting application maintains comprehensive histories of the service that Progent's customers have received. Progent's staff engineers have access to the specifics of assistance delivered to every Progent customer by any Progent consultant. This database of trouble tickets and fixes is structured as an easily retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft permit access to additional extensive technical databases and permit priority access to vendors' internal product engineers so Progent's online service specialists are able to come up with the most efficient resolutions promptly.

Initiate Online UNIX/Linux, Solaris, or Apple Mac OS X Network Support from Progent
To access Progent's phone support in Albuquerque or anywhere in New Mexico or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's remote support experts offer credentials in an extensive set of technologies. This broad range of technical skills permits Progent's engineers to manage virtually any problem likely to take place in a small company information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.

To help customers with mixed-operating system environments, Progent also provides the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services provided by Progent to companies in Albuquerque and throughout the state of New Mexico include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online support services address a wide spectrum of computer technology including system architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for resolving problems within UNIX/Linux networks based on popular versions of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Albuquerque, New MexicoThe Cisco CCIE certification is the highest recognition for network professionals, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs can handle even the most stubborn problems occurring in network design, integration, administration, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide excellent cost-effectiveness since their depth of expertise permits them to find solutions for the most complex problems quickly. In many instances, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting organizations make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so your company can receive timely help for severe network problems that are impacting worker productivity but are not within the scope of your local IT maintenance providers. Progent's Cisco CCIE consultants can interface to your network using sophisticated remote support technology to perform efficient, secure, and affordable analysis and repair. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified Windows Experts
    MS Windows Experts for Albuquerque, New MexicoProgent's Microsoft-qualified remote service engineers offer computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 development, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full range of remote desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Qualified System Security Consultants
    CISSP Certified System Security Professionals for Albuquerque, New MexicoProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security services that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to recover quickly after a damaging breach. Security solutions offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on schedule. Progent's special online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who want fast communication with a reliable Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless reinforcement of your existing Call Center organization. Progent's Virtual Help Desk can act as an escalation alternative to handle complex technical issues, or be available in hectic instances when your ordinary support engineers are too busy.

    Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or improving your established organization, identifying or enhancing Help Desk Call Center software products to meet the special needs of your business, or adding temporary phone support personnel to work with your internal Call Center group during high-demand scenarios such as software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran network professionals offers your clients in Albuquerque or anywhere in the state of New Mexico instant communication with an efficient support resource with substantial experience delivering phone help and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a key enabler of company performance, and Progent's intent is to fix and not merely report IT issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and training in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications including CRM, Project, MS Office Word, and Microsoft Office Excel. For additional information on Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac consultants can promote the creative facets of Mac computing by offering remote consulting support and training in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like scanning or digitizing audio/video or establishing an audio/video production facility.

    Remote Network Monitoring Services
    Progent can provide companies in Albuquerque, or anywhere in the state of New Mexico, online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they grow into network outages, remote monitoring can head off stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft systems, or environments powered by multiple OS platforms.

How Your Albuquerque Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.















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