Urgent Phone Help for Albuquerque UNIX or Linux NetworksFor small and midsize companies located in Albuquerque or anywhere in New Mexico, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure problems, as well as the services of CISSP-accredited security consultants to help with advanced security design and business continuity planning.

Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to solve the majority of network issues quickly. Efficient support reduces immediate expenses since service calls require fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves even more in indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, upset clients, idle employees, and distracted executives.

Progent's pricing model for online support is structured to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical remote service organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor repairs manage to end up as major bills. Progent's penchant for dealing with problems efficiently translates into your business spending less cash.

Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that permit the highest level of effectiveness for remote engineering help and troubleshooting for small business information networks. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to communicate with your computer system without violating network security.

Progent's highly evolved technical support reporting system keeps extensive records of all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of support rendered to each Progent customer by every Progent consultant. This database of problems and fixes is organized as a conveniently searchable internal database that permits Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft permit access to other vast support databases and allow quick access to manufacturers' in-house support staff so Progent's remote consulting experts can find optimal resolutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or Apple Mac OS X Network Help from Progent
To access Progent's remote services in Albuquerque or anywhere in New Mexico or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.

Remote Network Support Services Available from Progent
Progent's remote consulting experts have certified skills in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to handle virtually any crisis likely to take place in a small company information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To support businesses with multi-platform networks, Progent also provides the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online services provided by Progent to clients in Albuquerque and anywhere in the state of New Mexico include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services cover a broad range of computer technology including system architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and simplified administration, and migration from older systems to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux support engineers can offer emergency remote help for analyzing problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Engineers for Albuquerque, New MexicoThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to resolve the most difficult problems associated with network planning, installation, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an excellent value since their deep expertise enables them to solve the most complex problems quickly. In typical cases, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few consulting organizations make CCIEs available to support small and mid-size companies. Progent offers quick telephone contact with a CCIE so your company can receive urgent help for complex network infrastructure issues that are lowering business efficiency but are beyond the experience of your local computer service resources. Progent's Cisco-qualified CCIE consultants can interface to your environment via the latest on-line support tools to perform quick, safe, and economical analysis and repair. Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Authorized Windows Support
    Microsoft Windows Expertise for Albuquerque, New MexicoProgent's Microsoft-certified online service engineers offer computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2013 design, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a full array of online desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Consultants
    CISSP Certified Network Security Specialists for Albuquerque, New MexicoProgent's qualified CISSP and ISSAP security consultants offer a range of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Mac or Windows network against assaults or assist your business to recuperate rapidly after a serious penetration. Security support services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after malicious assaults; setting up firewalls; building safe architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses often need. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting services include:
  • Call Center Expertise
    Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller businesses who don't have the resources to create an in-house Help Desk but who need fast access to a dependable Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent extension of your established Help Desk staff. Progent's Virtual Help Desk can act as an escalation alternative to handle the most difficult technical issues, or be ready in those situations when your other support engineers are swamped.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk or enhancing your existing organization, evaluating or modifying Call Center software products to address the particular requirements of your corporation, or adding temporary online personnel to work with your existing Help Desk Call Center team to handle high-demand scenarios like software transitions, mass updates, or rolling out new applications.

    Progent's Call Center staff of experienced information technology professionals offers your clients in Albuquerque or anywhere in the state of New Mexico fast communication with a reliable network service resource with years of background offering phone help and remote repair service for IT systems powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a crucial driver of business success, and Progent's goal is to fix and not simply report IT issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff offers online advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To find out more on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the imaginative aspect of Macintosh systems by providing phone-based help services and training in graphics, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio/video or building an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Albuquerque, or anywhere in the state of New Mexico, remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your computer support is proactive and automated. By spotting looming trouble spots before they cause full-scale emergencies, system monitoring can avoid inconvenient and costly network failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft networks, or systems that support a combination of OS platforms.

How Your Albuquerque Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or Mac OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.