Even if your Albuquerque office deals with a regular freelance consultant or maintains a full time IT staff that know how to handle day-to-day network problems, Progent’s Microsoft and Cisco certified consultants offer a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to fix unexpected network crises or especially complex integration problems.

Features of Progent's Remote Computer Services for Albuquerque
Progent's phone help, Internet-based troubleshooting, system security expertise, and network administration services give small businesses in Albuquerque or throughout the state of New Mexico unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's experts can deliver your organization world class network support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Key features of Progent's online help services include:

• Fast Phone Contact with Microsoft Certified Experts
  Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to small offices in Albuquerque and is also ideal for customers in geographic areas of New Mexico that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, service information, and continuing education.

• Per Minute Rates to Reduce Costs
  Progent offers online help on a minute-by-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for phone service and imposes no ongoing subscription fee. This saves you from paying big bills for quick repairs.

• Availability of Cisco Certified Network Infrastructure Specialists
  As a Registered Partner for Cisco, Progent offers help from on-staff professionals with expertise in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and secure connectivity for fixed and mobile networking.

• Application Experts Consulting
  Progent's core support offerings consist of system integration, Microsoft Exchange Server expertise, system security design, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting expertise in specific business applications. Support available from the Application Experts Team covers:
  • Great Plains Software Consulting and Programming
  • Microsoft Dynamics Customer Relationship Management Help
  • Microsoft Project Training
  • Microsoft Office Excel Consulting
  • MS Word Consulting
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Support
  • Mac Consulting
  By providing a full service centralized resource for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that align with the specific needs of your business.

• State of the Art Remote Connectivity Tools
  Protected remote connectivity permits Progent's support experts to see exactly what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require an expensive personal service call. Cutting-edge remote connectivity software and expert engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite support and remote network tracking.

• Support for Mainstream VPN Products
  Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

• 24x7 Support for High Network Uptime
  For small organizations with vital applications, Progent offers 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center programs are designed especially for budget-conscious small businesses whose clients require instant recourse to a Help Desk service with effective phone support and full escalation ability.

Advantages of Progent's Network Help for Small Companies in Albuquerque
Progent's online support services enable your City# small business to have the advantages of on-call, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business worth by becoming more reliable, efficient, and secure. Advantages to your company include:

• Convenient virtual expansion of your on-site IT resources
  For most small companies in Albuquerque or anywhere in New Mexico, local network support providers, whether consisting of independent consultants or an in-house maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises can strike when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these instances, Progent's online support experts offer an easy, fast, and budget-friendly way to supplement your local resources and to pass on useful knowledge to increase your ability to handle future problems locally.

• Reduced Dependence on Freelance Service Providers
  For network support, small offices commonly rely on individual freelance service providers. While independent service people carry smaller overhead than big service companies and can often charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of reserve help may force your business to wait for assistance during an emergency. As your network grows, network downtime and trouble with vital applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve service expertise to insure your network is always up and running.

• Create a Scalable Foundation for Smooth Expansion
  New companies typically begin with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get piled onto a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the business. Such badly designed environments require careful analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to meet vital business requirements and facilitate future growth.

• Interact with Problem Solvers Instead of Technology Vendors
  Small organizations need advice and technical training to negotiate an ever more complicated maze of product options available for accelerating business growth and enhancing efficiency. These companies do not need a computer consultant who is attempting to sell a specific vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align IT consulting with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of IT background, fine tuned remote support software, and understanding of enterprise networking allow small offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over=stretched internal IT help.

Progent stands out by offering:

• In-depth Expertise in Microsoft's Entire Range of Server Platforms
  Progent can provide world-class expertise for Microsoft’s popular server products with services such as Windows Server 2003 support, Windows 2000 migration, Microsoft Windows NT Server migration, Exchange Server 2003 support, Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server migration, and SQL 2005 expertise.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, in the trenches of IT service, executing a broad variety of IT projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems efficiently.

• Value Pricing
  Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you pay just for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to allow simple problems to fester.

• Full Records of Delivered Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every client. The practice of detailing and archiving support activity allows more efficient support and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Companies who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

• Remote Server Monitoring with Microsoft MOM
  Progent is one of the only support firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MOM allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.

How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, visit Immediate Urgent Support.