Fast Online Troubleshooting for Albuquerque Computer Systems
Fast Phone Help for Albuquerque NetworksFor businesses in Albuquerque or anywhere in New Mexico, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced tools needed to solve the majority of network issues quickly. Efficient support lowers direct expenses because solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support experience is especially valuable in environments that rely on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. Unlike typical online support organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor repairs manage to end up as big invoices. Progent's skill at solving technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-tested processes which ensure the highest degree of effectiveness for online engineering help and repair for IT networks of any size. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to communicate with your company's environment remotely without breaching network security.

Progent's proven customer support reporting system includes comprehensive documentation of the service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of assistance rendered to every customer by any Progent consultant. This archive of anomalies and responses is organized as a readily retrievable proprietary knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from vendors' internal product engineers with the result that Progent's remote consulting experts can find the most efficient solutions in the least time.

Online services offered by Progent to customers in Albuquerque and anywhere in the state of New Mexico include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for organizations who lack the budget to build and maintain an in-house Call Center but who require quick access to a reliable Help Desk Call Center with proficient phone support as well as the ability to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or enhancing your established one, identifying or modifying Help Desk Call Center software to address the special requirements of your corporation, or adding occasional phone support staff to work with your internal Help Desk group to handle high-demand situations such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran network experts offers your customers in Albuquerque or anywhere in the state of New Mexico quick contact with an effective technical support group with years of experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a significant driver of business performance, and Progent's intent is to solve instead of simply record IT problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Team provides phone-based professional engineering support and training in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Albuquerque, or anywhere in the state of New Mexico, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so your computer maintenance is proactive and automated. By detecting looming problems before they result in network outages, automated monitoring can minimize disruptive and costly service breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by a mix of operating systems.
How Your Albuquerque Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Albuquerque or anywhere in the state of New Mexico, Progent's online computer support specialists can deliver professional and economical system support whenever your company needs it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix network problems rapidly while eliminating the expense and lost time that comes with on-site service calls.

Even if your Albuquerque office works with a local freelance consultant or maintains a full time organization that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to deal with unexpected system crises or particularly complex integration projects.

Details of Progent's Remote Computer Support for Albuquerque
Progent's online help, remote repair, network security expertise, and system management services give offices in Albuquerque or anywhere in the state of New Mexico unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your company world class IT support while permitting you to eliminate the cost and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, in the trenches of network service, executing a wide variety of IT tasks for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not only expert technical capability, but also a consultant with proven approaches for using computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Companies who utilize familiar independent service providers or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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