Fast and Affordable Online Help for Albuquerque IT Networks
Fast Phone Support for Albuquerque NetworksFor businesses in Albuquerque or anywhere in New Mexico, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's remote support experts offer exceptional value because they have the practical background and are equipped with the advanced tools necessary to solve most information system problems rapidly. This reduces immediate expenses since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is especially valuable for businesses that rely on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online service companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for billing prevent scenarios where speedy. minor fixes somehow end up as big tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that ensure the maximum level of efficiency for online consulting and repair for information networks of all sizes. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your environment remotely without compromising network security.

Progent's advanced technical support database system includes comprehensive histories describing all support that Progent's customers have been provided. Progent's team consultants have access to the records of support delivered to every customer by any consultant. This history of issues and responses is organized as a readily retrievable internal knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote consulting specialists can arrive at optimal resolutions quickly.

Remote services offered by Progent to companies in Albuquerque and throughout the state of New Mexico include:

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are intended for organizations who lack the money or time to support an in-house Call Center but who need fast communication with a reliable Call Center with proficient phone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk or revamping your established organization, evaluating or enhancing Help Desk application software to meet the unique demands of your business, or providing occasional phone support staff to supplement your internal Call Center team to deal with demanding events like software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center team of experienced information technology consultants provides your customers in Albuquerque or anywhere in the state of New Mexico fast communication with an efficient technical support resource with substantial background providing telephone-based help and online repair service for IT systems powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a significant driver of company success, and Progent's goal is to solve and not merely track IT problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers remote and in-depth engineering support and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, MS Office Word, and Microsoft Office Excel. To learn more concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security platform that incorporates the technology of top data security companies to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring (ASM) Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a flat monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like IPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight DPS managed cloud backup and recovery.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Albuquerque, or anywhere in the state of New Mexico, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so that your network support is proactive and automated. By anticipating potential problems before they evolve into crashes, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or networks that incorporate a variety of platforms.
How Your Albuquerque Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Albuquerque or throughout the state of New Mexico, Progent's online network support engineers are ready to deliver expert and affordable IT support whenever your company has to have it. More than 15 years of offering remote tech support has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the cost and lost time associated with on-site support calls.

Even if your Albuquerque office relies on a regular freelance consultant or employs a full time IT staff that can handle ordinary network problems, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the experience to solve unexpected network crises or especially complex integration projects.

Benefits of Progent's IT Support for Companies in Albuquerque
Progent's online support services allow your Albuquerque organization to enjoy the benefits of immediate, enterprise-level IT support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic worth by being more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most businesses in Albuquerque or anywhere in New Mexico, nearby computer support providers, whether made up of independent consultants or an in-house IT staff, can handle the majority of technical issues. However, serious problems may occur when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your usual service personnel. In these situations, Progent's on-call service experts offer an easy, fast, and affordable solution to supplement your local help and to transfer valuable information to increase your capability to handle downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller offices commonly rely on individual freelance consultants. While independent service people carry less overhead than big consulting organizations and can often charge marginally less, they are often overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback help may require your company to go without help during an emergency. As your business expands, network unavailability and problems with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup service experts to insure your network is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations often begin with an information system implemented on a modest budget. Lacking a strong infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such poorly designed systems require careful assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to deliver the stable foundation to handle vital business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations need guidance and technical education to navigate through an ever more complex array of product options capable of accelerating business growth and enhancing efficiency. They do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network support and product selling can result in a scenario where the proposed solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of IT expertise, refined remote support tools, and understanding of enterprise networking enable companies to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, at the forefront of network support, executing a broad variety of technical projects for a large mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be forced to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to each client. The discipline of detailing and organizing service activity allows more effective support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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