Fast and Affordable Remote Help for Albuquerque Computer Systems
Fast Remote Technical Support for Albuquerque SystemsFor companies located in Albuquerque or anywhere in New Mexico, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve the majority of information system issues quickly. Efficient support reduces immediate expenses since solutions use up minimal chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits even more in incidental expenses by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical remote service firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent situations where quick solutions somehow turn into major bills. Progent's skill at dealing with problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies that promote the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your company's computer system without compromising network security.

Progent's advanced service reporting application maintains comprehensive records of all support that Progent's customers have been provided. Progent's team engineers have access to the history of assistance rendered to every customer by any Progent consultant. This database of problems and fixes is organized as a conveniently accessible internal database that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and formal partnerships with key industry leaders including Cisco and Microsoft open up other vast support databases and allow quick access to manufacturers' internal support staff so Progent's remote service specialists can determine optimal resolutions quickly.

Remote services available from Progent to companies in Albuquerque and throughout the state of New Mexico include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top corporations. The ProSight line of network management outsourcing services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk programs for companies with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require fast response from an effective Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting support can assist you in building an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk Call Center software to address the special requirements of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk group to handle unusually busy events like software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center staff of seasoned information technology experts provides your workers in Albuquerque or anywhere in the state of New Mexico fast assistance from an effective technical support resource with extensive experience delivering telephone-based support and online troubleshooting for networks powered by Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a major enabler of company productivity, and Progent's policy is to solve instead of merely report technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and education in key business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and Office Excel. To find out more about Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your business so that your network support is proactive rather than reactive. By uncovering possible trouble spots before they grow into downtime, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or networks based on a combination of OS platforms.
How Your Albuquerque Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online support with Windows, Apple Mac, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Albuquerque or anywhere in the state of New Mexico, Progent's phone-based network support specialists are ready to provide professional and affordable IT support the moment your company has to have it. Long experience delivering online tech support has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Albuquerque business deals with a local independent consultant or employs a full time IT staff that can deal with typical computer problems, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to address unexpected network crises or particularly tough integration problems.

Advantages of Progent's Network Help for Offices in Albuquerque
Progent's remote support services allow your Albuquerque company to realize the advantages of timely, world-class network support without the cost of managing a full-time IT staff. Your information system will derive greater business value by being increasingly available, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your local support resources
    For most organizations in Albuquerque or anywhere in New Mexico, local network support providers, whether consisting of independent consultants or a full-time IT staff, can deal with the majority of network issues. On the other hand, IT crises might strike when local resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service people. In these situations, Progent's online support specialists give you an easy, fast, and affordable solution to supplement your regular help and to convey useful information to improve your capability to handle downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller organizations commonly rely on individual freelance service providers. While independent service people carry smaller overhead than larger support firms and can often charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of backup help may require your business to wait for help during an emergency. As your business grows, system unavailability and problems with vital software become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your IT system stays available.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically begin with an IT system created on a shoestring budget. Without a proper framework, slap-dash repairs often get thrown onto a weak foundation. When a company grows, stability and expandability problems can hinder the success of the business. These poorly built systems need proper analysis, intelligent long-term planning, and broad-based IT knowledge to evolve to a network infrastructure able to provide the solid foundation to meet vital business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller businesses require advice and technical training to negotiate an increasingly complex array of technology alternatives capable of accelerating business success and improving efficiency. They do not need a network engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable companies to escape the limitations of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the front lines of network support, executing a broad range of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a consultant with proven approaches for applying technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be tempted to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by every consultant to each customer. The discipline of documenting and organizing support records allows more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

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