Fast and Affordable Online Technical Support for Albuquerque Information Networks
Immediate Phone Support for Albuquerque SystemsFor companies located in Albuquerque or anywhere in the state of New Mexico, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP and CISM-certified security engineers to handle advanced security design and diagnostic jobs.

Progent's remote support experts offer excellent leverage because they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of information system problems quickly. Efficient support reduces direct costs since solutions use up fewer billable minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online support organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where fast repairs manage to turn into substantial invoices. Progent's penchant for handling problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and proven methodologies that allow the maximum degree of efficiency for remote consulting and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to link to your environment without breaching network security.

Progent's proven service database application includes thorough histories for all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance rendered to each Progent customer by every Progent consultant. This archive of anomalies and responses is organized as a quickly retrievable support database that permits Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and formal relationships with key technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow quick response from vendors' in-house product engineers with the result that Progent's remote consulting specialists can find the most efficient solutions in the least time.

Online services available from Progent to businesses in Albuquerque and throughout the state of New Mexico include:

Special Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables clients to complete critical projects economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are intended for businesses who lack the resources to build and maintain an in-house Help Desk but who need quick communication with a dependable Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or improving your existing one, evaluating or customizing Help Desk software to address the unique requirements of your company, or adding occasional online personnel to reinforce your in-house Help Desk Call Center resources to deal with high-demand scenarios such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your computer users in Albuquerque or anywhere in the state of New Mexico fast contact with a large support group with years of background delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a key enabler of business performance, and Progent's policy is to resolve instead of just track IT problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply online advanced consulting expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and Excel. To read additional information on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your IT maintenance is proactive and automated. By spotting potential issues before they expand into network outages, automated monitoring can ward off stressful and expensive network breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows environments, or environments powered by multiple platforms.
How Your Albuquerque Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Albuquerque or anywhere in the state of New Mexico, Progent's online computer support specialists can provide effective and cost-effective IT help the instant your company has to have it. Long experience providing online tech support has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve IT problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Albuquerque company relies on a local freelance support technician or maintains an in-house organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either lack the availability or the knowledge to solve unexpected system crises or especially complex integration projects.

Advantages of Progent's Network Help for Businesses in Albuquerque
Progent's online network troubleshooting services allow your Albuquerque organization to realize the benefits of immediate, enterprise-class IT support without the expense of managing an in-house IT organization. Your information system will acquire greater business worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in Albuquerque and throughout New Mexico, nearby computer service resources, whether made up of independent consultants or an internal maintenance staff, can take care of typical technical issues. However, IT crises sometimes spring up when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite support personnel. In these instances, Progent's online service professionals provide an easy, quick, and affordable solution to augment your local help and to transfer valuable knowledge to increase your ability to resolve downstream problems locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller organizations often rely on independent freelance consultants. Although freelance consultants have smaller internal costs than big consulting organizations and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may require your business to go without assistance during an IT crisis. As your business expands, network downtime and problems with vital software become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support experts to insure your IT system stays available.

  • Create a Solid Basis for Smooth Expansion
    Organizations often start with an IT system implemented on a modest budget. Without a proper framework, slap-dash fixes often get piled onto a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. Such badly designed environments require proper assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a network architecture that can provide the stable foundation to handle critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require advice and technical training to navigate through an ever more complicated maze of product options available for accelerating business success and enhancing productivity. These companies hardly need a computer consultant who is trying to resell a specific vendor's products. Network support and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of IT background, refined support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the front lines of network service, executing a broad variety of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just world-class IT help, but also a consultant with proven approaches for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for services delivered during normal business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be forced to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each consultant to every customer. The practice of documenting and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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