Fast Remote Troubleshooting for Albuquerque Networks
Urgent Online Support for Albuquerque SystemsFor businesses in Albuquerque or anywhere in the state of New Mexico, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISSP-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage because they possess the practical experience and have access to the sophisticated tools necessary to resolve most information system issues quickly. Efficient support lowers direct costs since solutions use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to many online service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid scenarios where quick repairs somehow turn into major invoices. Progent's skill at solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and proven processes which promote the highest level of efficiency for remote help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your system without violating corporate security.

Progent's powerful service reporting application maintains comprehensive histories for the support that Progent's customers have received. Progent's authorized consultants have access to the details of services delivered to each Progent client by every Progent engineer. This history of problems and fixes is structured as an easily accessible internal database that permits Progent's online support experts to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to find optimal solutions quickly.

Online support services available from Progent to companies in Albuquerque and anywhere in the state of New Mexico include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the resources to assemble and manage an in-house Help Desk but who require fast access to a reliable Help Desk with professional phone support plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and serves as a seamless supplement to your existing Helpdesk staff. Progent's Virtual Help Desk can operate as a an escalation resource to handle the most difficult technical problems, or be ready in those situations when your regular support engineers are swamped.

    Progent's Help Desk Call Center staff of veteran network professionals gives your workers in Albuquerque or anywhere in the state of New Mexico instant contact with a dependable support resource with extensive experience offering telephone-based help and remote diagnostics for IT systems based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a crucial contributor to company productivity, and Progent's policy is to fix and not simply record technical problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers remote advanced consulting support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To find out more about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Albuquerque, or anywhere in the state of New Mexico, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your network support is proactive rather than reactive. By spotting potential issues before they cause full-scale emergencies, proactive monitoring can minimize stressful and costly network crises. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows networks, or networks based on a mix of platforms.
How Your Albuquerque Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Microsoft, Apple Mac, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and startups in Albuquerque or throughout the state of New Mexico, Progent's online computer support specialists can provide professional and economical system support the instant your business has to have it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Albuquerque organization works with a regular independent support technician or employs an in-house organization that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to handle unexpected network crises or especially tough integration problems.

Features of Progent's Remote Network Support for Albuquerque
Progent's online support, remote troubleshooting, system security expertise, and network management services offer companies in Albuquerque or throughout the state of New Mexico unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your company world class IT support while permitting you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















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