Alexandria, VA Remote Help from World-class Network Service Professionals
Progent's computer network support services can provide your Alexandria, VA business low cost and reliable access to enterprise-class computer professionals. By providing network support help when you need it, providing advanced knowledge for key applications, delivering unique support such as 24x7 network monitoring, and invoicing only for services you receive, Progent offers your Alexandria, Virginia company an economical option for optimizing the productivity of small-scale business networks. If you maintain a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses to build and support a reliable and safe IT network and to have fast access to the experienced support ordinarily restricted to corporations who are able to afford a sizeable internal IT organization.

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the technical skills of your internal network support personnel. This can cut costs and help meet schedules for major IT initiatives such as software development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Business Networks in Alexandria, Virginia
Progent offers the support of qualified consultants for all facets of network technology deployed in small and midsize companies. Products and technologies supported by Progent include:

Support Delivery Alternatives Available for Alexandria, Virginia Businesses
Progent offers a selection of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing network support is built on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Model ensures rapid support, thorough service documentation, consistent follow-up, and strict expense monitoring for an array of IT service delivery alternatives that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite support calls. The background of Progent's IT engineers allows them to handle the majority of network issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new customers to address urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to give small companies the optimal solution: on-premises service professionals when you require them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning how and why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all companies who need fast and dependable support from a professional Help Desk Call Center with efficient phone assistance, online repair capability, and enough technical strength for all needed problem escalation. Since smaller businesses typically have tight IT funds and can spare scant management bandwidth for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to ensure that small business computer systems stay productive. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small companies affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, non-stop network engineering, virtualization solutions, plus configuration, customization and training for small business applications including financials, operations, reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects including site moves and major system migrations, longer term projects like management analytics software development and customization, database software development and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host key business applications like Exchange and SQL Server in order to provide small and midsize companies with greater degrees of dependability, security, and performance than is possible with the type of on-site data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the highest degree of dependability and scalability but that is also convenient for clients to migrate to another support provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure support, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered package, can handle the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting support to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of network products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory regulations for IT data protection and reporting.

The breadth and size of Progent's engineering staff offer a powerful array of benefits to clients wishing to increase the productivity of their IT system within an affordable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, at the front lines of network support, performing a broad range of technical projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT capability, but also a support engineer with proven approaches for fixing actual IT problems rapidly. Read more about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no retainer for services provided during normal business hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids king-size invoices for quick solutions. Another advantage of granular billing is that customers will be less inclined to allow simple problems to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports given by every consultant to every customer. The practice of detailing and archiving support activity results in more efficient service and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has few competitors. Small companies who work with freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Alexandria, Virginia business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.