Affordable Network Help from Microsoft Certified Experts for Businesses in Alexandria, VA
By delivering professional support when you require it, providing specialized expertise for critical business applications, providing high-value services like virtual server hosting, billing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your It network and reduce service expenses. Progent understands that information system protection, dependability, and performance are as important to small companies as to large enterprises but that smaller companies don't have the economy of scale to invest heavily in information networks and in-house service staffs. Progent's fundamental competitive advantage is that no network consulting firm can match Progent's capability to provide the network support expertise your business requires whenever you require it and at prices you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT support group. This can cut costs and help meet schedules for major IT initiatives like application programming, business continuity planning, network security audits, office consolidations, or software migrations.

Progent can also provide the services of certified consultants to assist your company to plan and execute your cloud strategy.

Primary Technologies Serviced by Progent for Business Networks in Alexandria, Virginia
Progent's national team of certified support professionals provides help for virtually all facets of information technology found in companies of any size. Areas supported by Progent in Alexandria include:

Support Delivery Alternatives for Alexandria, Virginia Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for providing network support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes fast support, thorough service documentation, reliable follow-through, and tight cost monitoring across an array of IT service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can assist customers to analyze and repair hardware and software issues without the cost or delay of on-premises support visits. The experience of Progent's IT consultants makes it possible to handle the majority of IT problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time customers to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out additional details about Progent's online network support expertise.

  • Onsite Service
    Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online support experts to deliver small companies the ideal combination: in-person service technicians when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The wait time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details about why to register for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses who need prompt and reliable access to a professional Helpdesk with efficient telephone assistance, remote troubleshooting capability, and enough technical depth for full problem escalation. Because smaller businesses typically have tight IT funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that small business information networks stay productive. Learn more details about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security consulting, non-stop it system design, server virtualization strategies, plus integration, customization and training for small business programs such as financials, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office moves and major software migrations, longer term projects like business information software development and support, relational database application development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange and Microsoft SQL in order to provide small businesses with higher degrees of dependability, protection, and performance than is possible using the class of internal data center that is achievable for most small and midsize businesses. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest IT companies, Progent can eliminate the cost of building and managing the systems needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain updated, protection and performance is continually monitored, and systems are consistently backed up and available for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also convenient for clients to transfer to another service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow businesses with mixed environments to save dramatically on the costs of capital equipment, system support, and network management while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can handle the mixed- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the software in the customer's possession so that moving to a different virtualized host is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online support to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight Systems Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight Systems Watch server and desktop management consulting.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government requirements for IT data security and reporting.

The breadth and size of Progent's engineering staff bring a unique set of benefits to companies wishing to maximize the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the forefront of IT service, executing a broad range of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for solving real-world IT problems quickly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with major bills for fast fixes. An additional benefit of by-the-minute billing is that you will not be tempted to permit simple problems to fester until they become big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports given by each staff member to every client. The practice of documenting and organizing support records results in more effective service and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Small businesses who work with independent consultants or who maintain internal IT personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Contact Progent
In case your Alexandria, Virginia company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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