Affordable Network Troubleshooting from Microsoft and Cisco Certified Experts for Companies in Alexandria, VA
By offering world-class know-how whenever you need it, providing in-depth knowledge for critical applications, offering high-value services such as virtual data center hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your information system and reduce service expenses. Progent understands that information system security, dependability, and efficiency are just as important to small companies as to large corporations but that small organizations lack the economy of scale to spend aggressively in information networks and internal service staffs. Progent's basic value proposition is that no IT consulting organization can equal Progent's capability to provide the IT support your business requires when you require it and at prices you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network support team. This can save money and help meet schedules for major IT initiatives such as software design and development, business continuity planning, network security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your company to plan and implement a sensible cloud computing strategy.

Key Technical Areas Supported by Progent for Alexandria, Virginia Businesses
As a Microsoft Gold Certified Partner IT service company that maintains a large team of Cisco qualified CCIE network consultants and Apple accredited consultants, Progent provides emergency troubleshooting and low-cost online consulting to Alexandria, VA companies for a broad range of computer technologies including:

Service Delivery Alternatives for Alexandria, Virginia Companies
Progent has a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering IT support is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, thorough activity records, consistent follow-up, and strict cost monitoring across a range of IT service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help customers to analyze and repair network problems without the cost or time loss of travel for onsite service visits. The background of Progent's network engineers makes it possible to resolve most IT issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup process for new clients to accommodate urgent situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more information about Progent's online computer support expertise.

  • On-site Service
    Progent provides on-site technical support for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online service engineers to deliver small and midsize companies the ideal combination: on-premises service technicians when you require them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for in-person support calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details about why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Helpdesk Services are intended for all businesses and local governments who need fast and reliable support from a professional Help Desk with effective phone assistance, remote repair capability, and enough technical strength for full problem escalation. Because smaller businesses usually are constrained by limited IT budgets and can spare little executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective way to make sure that business computer networks are always productive. Learn more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, fault tolerant network consulting, virtual server solutions, plus configuration, customization and training for small business applications including accounting, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive system migrations, extended initiatives such as management reporting software development and customization, database application programming and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or urgent services like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key applications like Exchange and Microsoft SQL to provide small companies with higher degrees of reliability, security, and performance than is possible with the class of in-house data center that is practical for the majority of small and midsize companies. Because Progent uses the same data centers that support the equipment of some of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay current, security and efficiency is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest level of dependability and extensibility but that is also convenient for customers to transfer to a different support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and network administration while achieving world-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered package, can support the mixed- OS and non- standardized environments common with small companies, and retains ownership of the software in the client's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

Why Progent Is the Right Choice for Alexandria, Virginia Small Businesses
Progent's staff size, depth of technical expertise, and experience with enterprise IT consulting allow small and midsize businesses to avoid the pitfalls associated with over reliance on small support firms or freelance engineers.

Working with Progent's Experts allows your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT support, small companies sometimes rely excessively on independent engineers. Although freelance service engineers have lower overhead than larger support firms and can afford to bill apparently smaller fees, freelancers are often too overworked to respond rapidly to critical network problems. If a freelance consultant is occupied with different customer, ill, on vacation, or in training, the absence of backup personnel may force your company to wait for assistance during a crisis. The more your company expands, network downtime or difficulties with line-of-business applications become more costly. The money you thought you were saving on an independent consultant can disappear fast due to lower output. Also, when freelance engineers confront new technologies, the lack of a big engineering team to count on for assistance requires them to learn in place while your organization ends up with the costs for their continuing training.

  • Gain Access to Expertise in Advanced IT Solutions
    Many smaller support firms or freelance engineers who concentrate on small business IT consulting may excel at delivering connect-the-dots solutions but lack the experience to work efficiently with complex IT configurations with a variety of platforms, multiple sites, VoIP systems, mobile clients, interconnected accounting and analytical software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large group of experts can be valuable to your small business because big-company environments are characteristically complex, support problems require in-depth knowledge in many technical disciplines, and reaching a high level of robustness, availability, and protection requires industry-proven leading practices.

  • Build a Solid Foundation for Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a proper basis, a sequence of improvised fixes often get tossed on top of a weak structure. As a company grows, reliability and expandability issues can obstruct the success of the organization. These environments require proper evaluation, intelligent business analysis, and broad-based expertise to upgrade to an IT infrastructure that can provide the solid basis to handle critical business needs and ease downstream growth.

  • Team with Solution Consultants, Not Product Vendors
    Small companies require guidance and education to work through an ever more complicated array of IT options offered for accelerating business growth and improving productivity. They do not need an IT engineer or service organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent provides consulting and services only. This allows Progent to match consulting services with the genuine needs of clients. Combining IT support and product reselling can result in a situation where the recommended solution is built around a predetermined technology rather than being based on the true requirements of a client.

How to Contact Progent
If your Alexandria, Virginia company needs to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.