Low-cost Network Tech Support from Microsoft and Cisco Certified Professionals for Businesses in Alexandria, VA
By delivering professional know-how when you require it, making available specialized expertise for critical business applications, providing innovative services such as virtual server hosting, billing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your information network and minimize service costs. Progent appreciates that information system protection, reliability, and efficiency are just as important to small businesses as to large enterprises but that small companies don't have the economy of scale to invest aggressively in information technology and internal service groups. Progent's basic competitive advantage is that no IT consulting firm can match Progent's capability to deliver the network support expertise your business needs when you require it and at prices you can justify.

For larger companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service group. This can reduce expenses and minimize technical risks for major projects such as software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition provide access to certified consultants to assist your business to plan and implement a sensible cloud strategy.

Primary Products and Technologies Supported by Progent for Companies in Alexandria, Virginia
Progent's nationwide team of world-class experts provides support for virtually all aspects of network systems used by companies of any size. Areas served by Progent in Alexandria include:

Support Delivery Alternatives for Alexandria, Virginia Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support services is built on the Help Desk operational structure familiar to larger IT support organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service documentation, dependable follow-up, and tight expense monitoring for an array of network service delivery alternatives that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and fix network problems without the expense or time loss of in-person service visits. The experience of Progent's network engineers allows them to handle most IT issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate urgent situations and Progent charges per minute with no startup fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service experts to deliver small and midsize businesses the optimal solution: hands-on service technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for on-site support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who need prompt and dependable access to a professional Contact Center with efficient phone assistance, online repair capability, and enough technical depth for full escalation. Because small and midsize companies typically are constrained by tight IT budgets and can provide scant executive attention for handling IT support, Progent's Helpdesk Services could be the most efficient way to make sure that small business computer systems stay up and running. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class consultants who can deliver help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, high availability it system consulting, server virtualization solutions, plus configuration, customization and training for business programs such as accounting, operations, reporting, CRM, and productivity packages. Progent can help with one-shot projects such as site moves and major system upgrades, longer term projects such as business analytics application programming and support, relational database application development and DBA services, and web design, on-going services including network monitoring and network management, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater levels of availability, protection, and performance than is feasible using the type of on-site data center that is practical for the majority of small and midsize companies. Because Progent uses the same facilities that host the gear of some of the planet's biggest information technology organizations, Progent can save you the investment in building and managing the systems needed for enterprise-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is continually monitored, and systems are regularly backed up and ready for complete and prompt recovery. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's production servers in an environment that not only delivers the highest level of availability and extensibility but that is in addition simple for customers to migrate to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system support, and IT management while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can handle the multi- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's hands so that migrating to a different virtualized host is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online consulting to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of network protection and can help with complex security programs such as SIEM solutions to help companies comply with business guidelines and statutory regulations for IT data protection and incident reporting.

The breadth and size of Progent's engineering staff offer a unique array of advantages to clients wishing to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry background, at the forefront of network support, performing a broad variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not only world-class IT help, but also a support engineer with field-tested methods for solving real-world IT problems quickly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone service and on-site help by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no sign-up fee and asks no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for fast repairs. An additional benefit of granular invoicing is that clients are not tempted to allow less critical problems to fester until they grow into big ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by every consultant to every customer. The practice of detailing and organizing support activity allows more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Small businesses who utilize freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Alexandria, Virginia company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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