Alexandria, VA Remote Support from World-class Network Service Consultants
Progent's computer tech support services can deliver your Alexandria, VA company budget-friendly and dependable support from world-class IT engineers. By delivering network support help when you require it, providing advanced expertise for critical technologies, offering value-added support such as 24x7 network monitoring, and charging only for support you receive, Progent gives your Alexandria, Virginia business an economical alternative for optimizing the profitability of small-scale business networks. If you run an onsite datacenter, rely on cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart way for organizations and local governments to build and manage a robust and safe IT system and to benefit from fast availability of the experienced support ordinarily available only to corporations who can afford a sizeable in-house IT organization.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT service personnel. This can save money and minimize technical risks for big IT initiatives such as application programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can also provide the services of certified consultants to help your company to design and execute a sensible cloud strategy.

Key Technologies Supported by Progent's Consultants for Companies in Alexandria, Virginia
Progent's national team of world-class experts offers support for all facets of network technology deployed by businesses of any size. Practice areas supported by Progent in and around Alexandria include:

Service Delivery Alternatives for Alexandria, Virginia Companies
Progent has a selection of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for delivering IT support services is built on the Call Center operational structure common to big IT groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive activity documentation, consistent follow-up, and strict expense monitoring for a range of IT service delivery modes that include remote troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person support calls. The background of Progent's IT engineers allows them to resolve most IT issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible registration process for new customers to accommodate urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's online computer support services.

  • On-site Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to deliver small businesses the optimal solution: in-person service professionals when you need them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The response time for on-site service visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how to register for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all businesses and local governments who require fast and reliable support from an online Help Desk with effective telephone support, remote troubleshooting tools, and enough technical strength for full escalation. Since smaller businesses typically are constrained by tight information technology funds and can spare scant executive attention for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that small business computer systems are always productive. Read more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant network consulting, virtualization solutions, plus integration, customization and training for small business programs including accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and massive software upgrades, longer term projects like management reporting software programming and customization, database application programming and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host vital business applications like Exchange and Microsoft SQL Server to provide small companies with higher levels of availability, protection, and recoverability than is feasible with the class of in-house data center that is realistically affordable for most small companies. Because Progent utilizes the same facilities that support the gear of some of the world's largest IT organizations, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay updated, security and efficiency is continually tracked, and systems are consistently backed up and available for full and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also easy for customers to migrate to another support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow small businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks common with small companies, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after a ransomware incident. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network technologies such as firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory mandates for network information security and reporting.

The breadth and size of Progent's engineering team bring a powerful array of advantages to companies wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the front lines of IT support, executing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just expert technical help, but also a support engineer with field-tested methods for resolving real-world network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for phone service and on-premises visits per minute. As a result, you are billed just for received services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size invoices for quick fixes. Another benefit of by-the-minute billing is that customers are not tempted to allow simple issues to stay unaddressed until they become big problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to each client. The practice of detailing and archiving service records results in more efficient support and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Small businesses who work with freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Alexandria, Virginia company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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