Greater Washington DC Metro Area Contact Information:

Greater Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Street Address Contact Information
Alexandria, VA 1940 Duke Street
2nd Floor
Alexandria, Virginia, 22314
Sales Phone: 571-302-7958

Link: Alexandria Network Support Services
Reston, VA One Freedom Square
11951 Freedom Drive
13th Floor
Reston, Virginia, 20190
Sales Phone: 571-392-5565

Link: Reston, VA Network Support Services
Rockville, MD 9711 Washingtonian Blvd
Gaithersburg, Maryland, 20878
Sales Phone: 240-454-0044

Link: Maryland Network Support Services
Washington, DC Metro Center
1200 G Street, NW
Suite 800
Washington, District of Columbia 20005
Sales Phone: 202-851-2383

Link: Washington DC Network Consulting Services

Immediate, Low-cost Remote Network Technical Support for Alexandria, Virginia Small Companies
For more than two decades, Progent has focused on providing world-class network support to customers with small-business budgets. Progent has developed a unique service solution that features a low-overhead, seamless virtual office network, custom remote troubleshooting technology, a substantial team of consultants accredited in a wide range of IT practice areas, a Call Center service model that promotes efficiency and ensures follow-up, a worldwide group of remote troubleshooting professionals, in-person service availability for the majority of most zip codes in the United States, and a corporate culture committed to fixing technical issues in the shortest time and at the lowest cost to clients.

For larger companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software programming, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of certified experts to assist your business to plan and execute a sensible cloud strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in Alexandria, Virginia
Progent offers the services of certified consultants for all facets of information technology found in small and midsize organizations. Products and technologies serviced by Progent include:

Support Delivery Options Available for Alexandria, Virginia Companies
Progent has a selection of alternatives for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and IT administration. Progent's model for providing computer support services is based on the Help Desk operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive activity documentation, dependable follow-up, and strict cost control for an array of IT service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and fix network issues without the expense or delay of on-premises support visits. The experience of Progent's network consultants makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to accommodate urgent network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out additional information concerning Progent's online network support expertise.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to give small and midsize companies the best of both worlds: onsite service professionals when you require them plus the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more about how to register for Progent's onsite network support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who require prompt and dependable support from an online Contact Center with effective telephone support, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Since smaller companies typically are constrained by limited IT funds and can spare scant executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that small business information systems stay productive. Read more details about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, high availability it system engineering, virtualization strategies, plus configuration, customization and support for business programs including financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including office relocations and massive system upgrades, longer term initiatives like management analytics application development and support, relational database software programming and administration support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network management, or urgent services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and MS SQL to provide small and midsize companies with higher degrees of availability, security, and performance than is possible using the type of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of many of the world's biggest information technology organizations, Progent can save you the cost of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of availability and scalability but that is also easy for customers to migrate to another service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit companies with mixed networks to save significantly on the costs of capital equipment, system support, and network management while achieving world-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed solution, can support the multi- OS and loosely standardized networks common with smaller companies, and retains control of the software in the customer's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Alexandria, Virginia Businesses
Progent's size, breadth and depth of technical skill, and familiarity with enterprise network support allow small companies to avoid the pitfalls related to excessive reliance on thinly staffed service organizations or individual consultants.

Teaming with Progent's Experts enables your company to:

  • Prevent Over Reliance on Individual Consultants
    For IT services, small businesses often rely heavily on freelance engineers. Though freelance support engineers have lower expenses than more substantial support firms and can afford to bill apparently lower fees, individuals are often too overworked to respond quickly to urgent situations. If an independent engineer is occupied with different customer, ill, on vacation, or in class, the absence of replacement personnel may force your company to go without help during a crisis. The more your small business grows, system downtime or difficulties with critical programs get more costly. The money you believed you were conserving on a freelancer can disappear quickly because of lost productivity. Also, when freelance consultants confront new technologies, the unavailability of a large consulting team to depend on for help forces them to learn with the meter running while your business winds up with the costs for their continuing training.

  • Gain Access to Expertise in Advanced Information Technology Solutions
    Many small support organizations or freelance engineers focused on small company network support may excel at providing connect-the-dots solutions but don't have the experience to work efficiently with complex network configurations that have a variety of platforms, many sites, Voice over IP implementations, mobile workers, interconnected accounting and analytical software, eCommerce, and custom business software. Progent's background with global companies and Progent's large team of experts can benefit your company because enterprise networks are characteristically complex, support issues require in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and protection calls for industry-proven leading practices.

  • Build a Firm Foundation for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Lacking a strong basis, a sequence of band-aid repairs often get thrown onto of a weak foundation. As a business grows, reliability and expandability problems can obstruct the productivity of the business. Such networks require proper assessment, intelligent strategic planning, and in-depth experience to migrate to an IT environment that can provide the reliable basis to meet critical business requirements and ease future expansion.

  • Work with Solution Providers, Not Resellers
    Small companies need guidance and education to navigate through an increasingly complex array of IT options offered for enabling growth and enhancing productivity. Businesses do not need a network engineer or service firm that tries to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers services only. This permits Progent to match consulting support with the real interests of clients. Combining IT support and product reselling can result in a situation where the proposed solution is built around a preselected technology instead of being based on the actual needs of a small business.

How to Contact Progent
If your Alexandria, Virginia business wants to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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