Allentown, PA Remote Support from World-class Computer Service Professionals
Progent's network tech support services can deliver your Allentown, PA company affordable and reliable access to Microsoft and Cisco certified IT experts. By providing IT consulting help when you need it, providing specialized expertise for key applications, offering value-added services such as 24x7 network monitoring, and invoicing only for services you receive, Progent gives your Allentown, Pennsylvania company an affordable option for optimizing the productivity of small-scale office information systems. If you run an on-premises system, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for organizations and local governments to create and manage a robust and secure information network and to have quick availability of the experienced help typically available only to corporations who can maintain a sizeable in-house IT group.

For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your internal network support personnel. This can save money and minimize technical risks for major projects such as software programming, disaster recovery planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your business to design and execute a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Businesses in Allentown, Pennsylvania
Progent offers the services of accredited experts for all aspects of network technology found in small and midsize organizations. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Allentown, Pennsylvania Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast response, thorough service records, reliable follow-up, and tight expense control for an array of IT service delivery modes that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve most network problems quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to address urgent situations and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to give small businesses the best of both worlds: in-person service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The wait time for on-site support calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details about how to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Services are intended for all businesses and local governments who require prompt and reliable access to a professional Contact Center with effective telephone assistance, remote troubleshooting capability, and enough technical depth for full escalation. Since small and midsize companies typically are constrained by limited IT budgets and can spare scant executive attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to ensure that small business computer systems are always up and running. Learn more about Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to world-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, high availability it system design, server virtualization solutions, plus configuration, customization and support for small business programs including accounting, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and massive system migrations, extended projects such as business analytics software programming and support, relational database application development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency services such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange Server and SQL Server to provide small companies with higher levels of reliability, security, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that host the equipment of many of the world's biggest information technology organizations, Progent can save you the investment in creating and managing the systems required for world-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, protection and efficiency is continually tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and expandability but that is also easy for customers to migrate to a different support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while getting world-class reliability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered package, can support the multi- platform and non- standardized networks typical of smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a new virtualized system is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers expert online support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to block or recover quickly after a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Allentown, Pennsylvania Small Businesses
Progent's size, depth of information technology expertise, and experience with enterprise network consulting allow small and midsize businesses to avoid the pitfalls associated with excessive dependence on thinly staffed service firms or freelance engineers.

Working with Progent's Experts allows your small business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT support, small businesses often rely heavily on independent engineers. Though individual service engineers carry lower overhead than larger support organizations and can typically bill apparently smaller fees, they are sometimes spread too thin to respond quickly to critical problems. If an independent consultant is busy with another customer, sick, on travelling, or in training, the absence of backup staff may force your company to go without help during an emergency. As your company expands, network unavailability or problems with line-of-business applications become more costly. The dollars you thought you were saving on a freelancer can be eaten up fast due to lower productivity. In addition, when freelance consultants encounter new problems, the unavailability of a large consulting team to fall back on for assistance requires them to train with the meter running while your company ends up with the costs for their ongoing education.

  • Gain Access to Experts in Sophisticated Network Solutions
    Many small support firms or independent consultants specializing in small business network consulting may excel at delivering routine solutions but lack the experience to work cost-effectively with complex IT infrastructures with mixed platforms, many offices, Voice over IP systems, mobile clients, interconnected accounting and operational software, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's large group of experts can benefit your business because big-company networks are by nature complicated, integration issues demand thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, availability, and protection requires enterprise-proven best practices.

  • Create a Solid Basis for Growth
    Small businesses typically start with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of ad hoc fixes often get thrown onto of a marginal foundation. As a company grows, stability and scalability problems can undermine the productivity of the organization. Such environments require thorough assessment, smart strategic planning, and in-depth experience to upgrade to an IT environment that can act as the solid foundation to handle current business needs and support future growth.

  • Work with Solution Consultants, Not Resellers
    Smaller companies require guidance and insight to navigate through an increasingly complicated array of IT options offered for enabling business growth and improving productivity. Businesses do not need a network consultant or support organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services and expertise only. This allows Progent to align technical support with the real needs of clients. Mixing network consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being based on the actual needs of a customer.

Get in Touch with Progent
In case your Allentown, Pennsylvania business wants to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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