Affordable Computer Tech Support from Microsoft and Cisco Qualified Professionals for Companies in Allentown, PA
By delivering professional support whenever you require it, providing in-depth expertise for key business applications, offering innovative services like virtual data center hosting, invoicing solely for help you receive, and charging no setup fees or retainers for standard services, Progent enables your company to increase the business value of your It network and reduce support expenses. Progent understands that network protection, reliability, and efficiency are as important to small companies as to large corporations but that small companies don't have the economy of scale to invest heavily in computer networks and internal support groups. Progent's fundamental value proposition is that no IT support organization can match Progent's ability to provide the IT support your company requires whenever you need it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network service staff. This can save money and minimize technical risks for big IT initiatives such as application programming, business continuity planning, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to assist your business to design and implement your cloud computing strategy.

Core Technologies Serviced by Progent for Office Networks in Allentown, Pennsylvania
Progent offers the support of certified experts for all aspects of network technology deployed in small companies and local governments. Technologies serviced by Progent include:

Service Delivery Alternatives Available for Allentown, Pennsylvania Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing IT support services is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Service Mechanism ensures fast response, comprehensive activity documentation, reliable follow-up, and tight expense monitoring across an array of IT support delivery options that include remote repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and fix hardware and software issues without the cost or time loss of on-premises service calls. The experience of Progent's IT consultants allows them to resolve the majority of network problems quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for new customers to accommodate emergency situations and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out more details concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the ideal combination: on-premises service technicians when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for on-site service calls is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more concerning how and why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need prompt and dependable access to a professional Help Desk Call Center with effective telephone assistance, online troubleshooting tools, and sufficient technical depth for full problem escalation. Because small and midsize companies usually are constrained by limited IT budgets and can provide little executive bandwidth for dealing with network support tasks, Progent's Contact Center Services could be the most cost-effective option to make sure that business information networks stay up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to world-class consultants who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus integration, programming and support for small business programs including accounting, operations, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office relocations and major system upgrades, longer term initiatives like management reporting application development and customization, database software programming and administration support, and web design, on-going services including server monitoring and network management, or emergency services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host vital business applications like Exchange Server and SQL Server to provide small companies with greater levels of dependability, protection, and performance than is possible with the class of in-house data center that is practical for most small businesses. Because Progent utilizes the same facilities that host the equipment of many of the planet's biggest information technology organizations, Progent can eliminate the investment in building and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs remain current, security and efficiency is continually tracked, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of dependability and extensibility but that is also convenient for clients to migrate to a different service firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can support the mixed- platform and loosely standardized networks common with smaller companies, and retains control of the software in the client's possession so that moving to a new virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of network protection and can assist with complex security projects like SIEM solutions to help companies meet business guidelines and statutory mandates for network data protection and reporting.

The breadth and size of Progent's engineering staff bring a powerful set of benefits to companies wishing to maximize the business value of their IT system within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progent’s staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the front lines of IT support, executing a broad variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This means that you get not just expert IT skills, but also a consultant with proven approaches for resolving actual network problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no registration fee and asks no retainer for support services provided during normal working hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids big invoices for fast solutions. An additional advantage of by-the-minute billing is that you won't be inclined to allow minor issues to stay unaddressed until they grow into big ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to every client. The practice of detailing and organizing support records allows more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small businesses who work with freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and efficient. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Allentown, Pennsylvania business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















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