Allentown, PA Online Support from World-class Computer Service Consultants
Progent's computer network troubleshooting services can provide your Allentown, PA company low cost and reliable access to world-class computer professionals. By delivering IT consulting service when you need it, providing specialized expertise for vital technologies, delivering unique services such as 24x7 server monitoring, and charging only for support you use, Progent offers your Allentown, Pennsylvania company an affordable alternative for maximizing the productivity of small office information systems. Whether you have an onsite datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart choice for businesses to build and support a robust and safe IT network and to have fast access to the seasoned support ordinarily available only to businesses who are able to afford a sizeable internal information technology staff.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also offer the services of certified experts to assist your business to design and execute a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Office Networks in Allentown, Pennsylvania
Progent provides the support of qualified experts for all aspects of information technology deployed in small companies. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Allentown, Pennsylvania Companies
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing IT support services is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity documentation, reliable follow-up, and tight expense monitoring across an array of IT service delivery options that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the cost or delay of on-premises support visits. The background of Progent's network consultants allows them to resolve most IT problems rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time clients to address emergency network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's online network support expertise.

  • On-site Service
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: in-person service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The response time for in-person service calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's in-person network service.

  • Help Desk
    Progent's Contact Center Services are intended for all businesses who require fast and dependable support from an online Helpdesk with efficient telephone support, online troubleshooting capability, and sufficient technical depth for all needed escalation. Since small and midsize businesses typically have limited IT funds and can spare scant executive bandwidth for handling IT support, Progent's Help Desk Call Center Services could be the most cost-effective way to ensure that business computer systems stay productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide assistance with critical products and technologies including Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, high availability network design, virtual server strategies, plus integration, programming and support for small business software including financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with one-time projects such as office moves and massive system migrations, extended projects like management information application programming and support, database application development and administration services, and web design, on-going support including network monitoring and network management, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange Server and MS SQL to provide small businesses with higher levels of availability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the gear of many of the world's biggest information technology organizations, Progent can eliminate the investment in building and managing the infrastructure needed for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain updated, protection and efficiency is constantly monitored, and systems are regularly backed up and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is in addition easy for clients to migrate to another support provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow companies with mixed networks to benefit dramatically on the costs of hardware, system support, and network management while achieving world-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered service, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the customer's possession so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert remote support services to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on network security and can assist with advanced security projects like SIEM solutions to help companies meet industry guidelines and statutory mandates for network data security and incident reporting.

The scope and depth of Progent's consulting staff bring a powerful set of advantages to customers wishing to maximize the business value of their information system within an affordable budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, executing a wide range of IT projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not only world-class IT capability, but also a consultant with proven approaches for solving actual IT problems quickly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity avoids major bills for quick fixes. Another benefit of granular invoicing is that clients are less inclined to allow incipient issues to fester until they grow into major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each staff member to each customer. The practice of detailing and archiving service activity results in more efficient support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Small companies who work with freelance service providers or who employ internal support staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Allentown, Pennsylvania business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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