Allentown, PA Remote Support from World-class Network Troubleshooting Professionals
Progent's network support services can deliver your Allentown, PA business cost-effective and dependable support from enterprise-class network engineers. By providing network support service when you need it, providing advanced expertise for critical applications, offering unique services such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Allentown, Pennsylvania company an affordable alternative for maximizing the productivity of small-scale office information systems. Whether you have a local system, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to build and manage a reliable and secure IT network and to benefit from quick availability of the skilled support typically available only to corporations who are able to support a large internal IT group.

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support group. Co-sourcing can cut costs and help meet schedules for major projects like application programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of accredited consultants to assist your company to plan and implement your cloud computing strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Allentown, Pennsylvania
Progent provides the support of certified experts for all aspects of business network technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Options Available for Allentown, Pennsylvania Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering computer support is based on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity records, dependable follow-through, and strict expense monitoring across an array of network service delivery options that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person service visits. The experience of Progent's network consultants allows them to resolve the majority of IT issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup process for new clients to accommodate urgent situations and Progent charges per minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides on-site computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support engineers to give small businesses the best of both worlds: in-person support technicians when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for in-person support visits is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more about how to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all businesses who need fast and dependable access to an online Helpdesk with effective phone support, remote repair capability, and sufficient technical strength for full problem escalation. Because smaller businesses usually have limited information technology budgets and can spare little executive attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that business information systems are always productive. Read more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, high availability network engineering, virtual server solutions, plus configuration, customization and support for business applications such as financials, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including office relocations and massive system migrations, extended projects such as business analytics application programming and customization, relational database software programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with higher levels of dependability, security, and recoverability than is possible with the class of on-site data center that is realistically affordable for the majority of small companies. Because Progent uses the same facilities that host the equipment of some of the planet's largest IT companies, Progent can save you the expense of creating and managing the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs stay updated, protection and performance is constantly monitored, and systems and data files are consistently backed up and ready for full and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the highest level of availability and scalability but that is also simple for clients to transfer to a different support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow small businesses with mixed environments to save significantly on the costs of hardware, system maintenance, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can handle the multi- platform and non- standardized environments typical of small businesses, and retains control of the software licenses in the customer's possession so that migrating to a different virtual host is fast, safe, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert remote consulting to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine local IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Allentown, Pennsylvania Businesses
Progent's staff size, breadth of technical skill, and experience with corporate IT consulting allow small businesses to avoid the problems associated with excessive reliance on thinly staffed service firms or freelance consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Excessive Reliance on Individual Consultants
    For network support, small companies sometimes depend heavily on individual consultants. Though freelance support engineers have lower expenses than more substantial IT service organizations and can typically bill nominally lower rates, individuals are often unable to respond quickly to urgent network problems. If an independent engineer is busy with another client, sick, on vacation, or in class, the absence of replacement personnel may force your business to go without assistance during a crisis. As your small business expands, system downtime or difficulties with line-of-business programs get more costly. The money you believed you were saving on an independent consultant can evaporate fast because of lower productivity. Also, when independent engineers confront unfamiliar technologies, the lack of a large consulting group to fall back on for help forces them to learn in place while your company winds up footing the costs for their continuing education.

  • Gain Access to Expertise in Complex Information Technology Issues
    Many smaller support firms or independent consultants focused on small company IT support may excel at providing routine fixes but lack the seasoning to work cost-effectively with complicated network environments that have mixed operating systems, numerous offices, VoIP systems, mobile clients, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large group of specialists can be valuable to your small business because enterprise networks are characteristically complicated, support problems demand in-depth knowledge in numerous technical disciplines, and reaching a high level of robustness, reliability, and protection requires industry-tested processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often begin with a network implemented on a tight budget. Without a carefully designed architecture, a sequence of band-aid fixes often get thrown onto of a tenuous structure. As a company evolves, stability and scalability problems can obstruct the success of the organization. Such environments need proper evaluation, intelligent strategic planning, and broad-based expertise to migrate to an IT environment that can act as the reliable basis to handle current business needs and support future expansion.

  • Team with Solution Consultants, Not Product Resellers
    Smaller businesses require direction and education to work through an increasingly complicated array of IT alternatives available for accelerating growth and enhancing efficiency. They do not need a network consultant or service organization that tries to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services and expertise only. This allows Progent to align technical support services with the real needs of clients. Combining IT consulting and product reselling can lead to a situation where the recommended solution is based on a preselected vendor instead of being driven by the actual needs of a small business.

Get in Touch with Progent
In case your Allentown, Pennsylvania company needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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