Allentown, PA Online Support from World-class Computer Service Consultants
Progent's computer network troubleshooting services can provide your Allentown, PA company low cost and reliable access to world-class computer professionals. By delivering IT consulting service when you need it, providing specialized expertise for vital technologies, delivering unique services such as 24x7 server monitoring, and charging only for support you use, Progent offers your Allentown, Pennsylvania company an affordable alternative for maximizing the productivity of small office information systems. Whether you have an onsite datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart choice for businesses to build and support a robust and safe IT network and to have fast access to the seasoned support ordinarily available only to businesses who are able to afford a sizeable internal information technology staff.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also offer the services of certified experts to assist your business to design and execute a sensible cloud computing strategy.

Main Technologies Serviced by Progent for Office Networks in Allentown, Pennsylvania
Progent provides the support of qualified experts for all aspects of information technology deployed in small companies. Technologies supported by Progent's consultants include:

Service Delivery Options for Allentown, Pennsylvania Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing computer support services is based on the Call Center structure common to larger IT support groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service records, reliable follow-up, and strict expense control for a range of IT support delivery options that include remote repairs, on-premises support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software problems without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to handle most IT issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to address emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out additional details concerning Progent's online network support services.

  • On-site Service
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to give small businesses the optimal solution: onsite support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The wait time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require fast and reliable access to a professional Help Desk Call Center with effective phone assistance, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Because small and midsize companies typically have tight information technology funds and can provide little management attention for dealing with IT support tasks, Progent's Help Desk Services can be the most cost-effective way to make sure that business information networks stay up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies including Microsoft Windows Server support, Cisco network architecture, network security engineering, high availability network design, virtual server solutions, plus configuration, programming and support for business programs including accounting, operations, reporting, CRM, and productivity suites. Progent can help with one-shot projects such as office moves and major system upgrades, extended initiatives like management reporting application programming and customization, database software development and DBA services, and web development, on-going support such as server monitoring and system management, or emergency services such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital business applications like Exchange and SQL Server in order to provide small businesses with higher levels of dependability, security, and recoverability than is possible using the type of internal data center that is achievable for most small companies. Since Progent uses the same data centers that support the equipment of many of the world's largest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and revisions remain current, security and performance is constantly tracked, and systems are regularly archived and ready for full and prompt recovery. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top level of availability and extensibility but that is in addition simple for clients to transfer to another support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and network management while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online support services to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of network security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory mandates for IT data protection and incident reporting.

The breadth and size of Progent's engineering team bring a powerful set of advantages to companies trying to increase the business value of their IT system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the front lines of network support, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for resolving actual network problems quickly. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big bills for fast fixes. Another advantage of granular pricing is that customers will not be tempted to permit less critical problems to stay unaddressed until they become big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by each consultant to each customer. The discipline of detailing and archiving support activity allows more effective service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Small businesses who work with independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Allentown, Pennsylvania company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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