Affordable Computer Support from Microsoft and Cisco Qualified Consultants for Companies in Allentown, PA
By offering world-class know-how whenever you require it, making available in-depth knowledge for critical business applications, offering innovative services like virtual data center hosting, invoicing solely for help delivered, and requiring no setup fees or retainers for standard services, Progent allows you to increase the competitive value of your information network and reduce service expenses. Progent appreciates that information system protection, dependability, and performance are as critical to small companies as to major corporations but that smaller companies don't have the economy of scale to spend aggressively in information technology and in-house support groups. Progent's fundamental value proposition is that no IT support organization can match Progent's capability to provide the IT support expertise your company requires when you require it and at a cost you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the skills of your in-house IT support team. Co-sourcing can reduce expenses and help meet schedules for major projects like software development, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to assist your company to plan and implement a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Business Networks in Allentown, Pennsylvania
Progent's nationwide team of world-class experts offers assistance for virtually all facets of network technology found in companies of all sizes. Technologies served by Progent in and around Allentown include:

Support Delivery Options Available for Allentown, Pennsylvania Companies
Progent has a selection of alternatives for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and network administration. Progent's model for providing network support is based on the Help Desk Call Center operational structure common to big IT groups. Progent's Helpdesk Service Mechanism promotes rapid response, thorough service records, consistent follow-through, and strict cost control across an array of network service delivery modes that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can help customers to troubleshoot and repair network issues without the expense or delay of travel for onsite service visits. The background of Progent's network consultants allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional details concerning Progent's online network support services.

  • On-site Support
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: in-person service professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning how and why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need fast and reliable access to a professional Contact Center with efficient phone support, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller companies typically have limited IT funds and can spare little management bandwidth for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective option to make sure that business computer networks are always up and running. Learn more details about Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small companies budget-friendly access to world-class consultants who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, high availability it system consulting, virtualization solutions, plus configuration, programming and support for business applications including accounting, ERP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office moves and massive system migrations, extended initiatives such as business information software development and customization, database software programming and administration services, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is feasible using the type of internal data center that is achievable for most small companies. Since Progent uses the same facilities that support the equipment of some of the planet's largest IT organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, protection and performance is constantly monitored, and systems and data files are consistently backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for the entirety of a small company's servers in an environment that not only provides the top level of availability and extensibility but that is in addition convenient for customers to migrate to a different service firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can handle the multi- platform and non- standardized networks typical of small businesses, and keeps control of the licenses in the customer's hands so that moving to a different virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting services to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly from a ransomware attack. Progent will work with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Allentown, Pennsylvania Small Businesses
Progent's staff size, breadth of technical expertise, and familiarity with enterprise IT consulting enable small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed service firms or independent consultants.

Working with Progent allows your business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT services, smaller businesses sometimes rely excessively on independent consultants. Although individual support providers have lower expenses than more substantial IT service organizations and can afford to bill nominally smaller rates, individuals are often too busy to respond quickly to urgent network problems. If an independent consultant is busy with different customer, ill, on vacation, or in class, the lack of backup personnel may force your company to go without help during an emergency. As your company expands, system downtime or problems with line-of-business applications become more costly. The dollars you believed you were conserving on an independent consultant can disappear quickly due to lower output. In addition, when independent consultants confront unfamiliar technologies, the unavailability of a big consulting group to count on for assistance requires them to train on the job while your company winds up with the costs for their ongoing education.

  • Have Access to Expertise in Advanced IT Issues
    The majority of small service organizations or freelance engineers who concentrate on small company IT support may excel at providing connect-the-dots solutions but don't have the experience to deal efficiently with complicated IT configurations that have a variety of platforms, many locations, VoIP implementations, remote clients, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive team of experts can be valuable to your company because enterprise environments are by nature complicated, support issues demand thorough knowledge in numerous technical areas, and achieving an acceptable degree of robustness, availability, and protection calls for industry-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system implemented on a tight budget. Lacking a proper basis, a sequence of ad hoc repairs often get thrown onto of a tenuous structure. As a business evolves, stability and scalability problems can undermine the productivity of the business. These networks need proper evaluation, smart business planning, and broad-based expertise to upgrade to a network infrastructure that can act as the reliable foundation to meet critical business requirements and support downstream growth.

  • Team with Solution Consultants, Not Product Vendors
    Smaller businesses need direction and insight to work through an ever more complex maze of technology options offered for enabling growth and enhancing efficiency. They do not need an IT consultant or support organization that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services exclusively. This permits Progent to align technical support with the genuine interests of clients. Mixing IT consulting and product selling can lead to a situation where the recommended solution is built around a preselected vendor instead of being driven by the actual requirements of a client.

Contact Progent
In case your Allentown, Pennsylvania business needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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