Expert Remote Technical Support for Allentown, Pennsylvania Small Business Computers from World-class Engineers
Small companies have typically been ignored by large IT service organizations. Many small businesses permit themselves to grow excessively reliant on individual engineers or small support firms who don't have the size or extensive skill sets to respond quickly or effectively to technical crises. Still other small businesses resort to mass-market service providers that employ personnel taught to provide standardized fixes for ordinary problems but who are missing the background and technical scope to handle the variety of configurations and lack of standardization that characterizes small business IT systems.

Progent's time-tested approach to delivering affordable and effective technical support to small businesses has made Progent among the top Microsoft IT service organizations in the industry. Progent has delivered online support to small businesses in every state in the country and can dispatch onsite support in most zip codes.

For larger companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network support staff. Co-sourcing can cut costs and minimize technical risks for big projects like application design and development, disaster recovery preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to assist your company to design and execute your cloud computing strategy.

Primary IT Areas Serviced by Progent for Allentown, Pennsylvania Businesses
A Microsoft Gold Partner consulting company that maintains a large group of Cisco CCIE network infrastructure consultants and Apple accredited engineers, Progent provides emergency assistance and affordable online consulting to Allentown, PA small businesses for a wide array of computer technologies such as:

Service Delivery Alternatives Available for Allentown, Pennsylvania Companies
Progent has a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network administration. Progent's model for providing computer support services is built on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid response, thorough service records, reliable follow-up, and tight expense monitoring for a range of IT support delivery modes that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help clients to analyze and repair hardware and software issues without the expense or time loss of travel for onsite support calls. The experience of Progent's network consultants allows them to handle most IT issues rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's remote computer support expertise.

  • On-site Service
    Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: onsite support technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for on-site support visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more about how to register for Progent's in-person computer support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses who need fast and dependable support from an online Help Desk Call Center with efficient phone assistance, online troubleshooting tools, and enough technical depth for full problem escalation. Because smaller companies usually are constrained by limited IT funds and can spare scant management bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective way to ensure that business information networks are always up and running. Read more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies including Microsoft Windows Server expertise, Cisco network design, network security consulting, fault tolerant it system design, server virtualization solutions, plus configuration, programming and training for small business software such as accounting, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including site relocations and massive system migrations, longer term projects like business analytics software programming and support, database application programming and DBA support, and web development, on-going support including server monitoring and network management, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital applications such as Exchange Server and Microsoft SQL in order to provide small businesses with greater levels of availability, protection, and recoverability than is possible using the type of internal data center that is achievable for most small and midsize companies. Because Progent uses the same data centers that support the equipment of some of the world's largest IT organizations, Progent can save you the expense of building and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay updated, security and performance is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Virtual Data Center Hosting
    Progent's Virtual Data Center hosting service provides full hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is also simple for customers to migrate to another support firm or to move internally when your circumstance warrants it. Progent's Virtualized Data Center hosting service is based on tested virtual server technologies that allow businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Virtual Data Center Hosting covers all server-centric applications in a single centrally managed service, can handle the multi- platform and loosely standardized networks common with smaller companies, and keeps control of the software licenses in the customer's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced online consulting to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine on-premises resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.

Why Progent Is the Right Choice for Allentown, Pennsylvania Small Businesses
Progent's size, scope of information technology skill, and experience with enterprise IT support allow small and midsize companies to sidestep the problems related to excessive dependence on small service organizations or independent consultants.

Working with Progent enables your small business to:

  • Prevent Over Reliance on Individual Support Consultants
    For network support, smaller companies sometimes rely heavily on independent consultants. Although individual support providers carry lower expenses than larger IT service firms and can afford to bill apparently lower fees, freelancers are frequently too overworked to react rapidly to critical situations. If a freelance engineer is occupied with another client, ill, on vacation, or in training, the lack of replacement personnel may require your company to go without help in case of a crisis. The more your small business grows, system downtime or problems with critical programs become more costly. The money you believed you were conserving on a freelancer can be eaten up fast due to lower productivity. Also, when independent engineers encounter new technologies, the lack of a large consulting group to count on for advice forces them to learn in place while your organization winds up with the costs for their continuing education.

  • Gain Access to Experts in Complex IT Issues
    Many small service organizations or freelance consultants who concentrate on small business network consulting may excel at providing connect-the-dots fixes but lack the experience to work cost-effectively with complex network infrastructures that have a variety of platforms, many locations, VoIP implementations, remote workers, interconnected accounting and operational applications, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your company because enterprise environments are by nature complex, support problems demand thorough knowledge in many technical areas, and achieving a high degree of stability, reliability, and security calls for enterprise-proven processes.

  • Build a Solid Basis for Growth
    Small companies often begin with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a series of band-aid repairs commonly get thrown on top of a marginal foundation. As a business evolves, stability and scalability problems can obstruct the productivity of the business. Such networks require thorough assessment, intelligent business planning, and in-depth expertise to upgrade to an IT environment that will provide the reliable foundation to meet current business needs and ease future growth.

  • Partner with Solution Providers, Not Product Vendors
    Smaller businesses require direction and education to work through an increasingly complicated maze of technology options available for enabling growth and improving efficiency. They do not need a network consultant or support organization that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This allows Progent to align technical support with the real needs of clients. Mixing network consulting and product reselling can lead to a situation where the recommended solution is based on a preselected technology rather than being driven by the true requirements of a customer.

Get in Touch with Progent
If your Allentown, Pennsylvania business needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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