Professional Remote Troubleshooting for Allentown, Pennsylvania Small Business Computers from Certified Engineers
Small companies have typically been ignored by major IT support organizations. Some small companies permit themselves to grow dangerously dependent on freelance consultants or small support organizations who lack the size or comprehensive skill sets to react promptly or effectively to technical emergencies. Other small businesses resort to mass-market service firms staffed with personnel taught to provide by-the-numbers solutions to ordinary problems but who are missing the experience and versatility to deal with the variety of environments and absence of standards that characterizes small business information networks.

Progent's time-tested approach to delivering affordable and successful technical service to small companies has made Progent one of the most respected Microsoft IT service firms in the country. Progent has provided remote support to companies in every state in the U.S. and offers in-person technical support in almost all zip codes.

For larger businesses, Progent offers co-sourcing services to supplement the skills of your in-house network support group. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software programming, business continuity planning, security audits, office consolidations, or technology migrations.

Progent can also offer the services of accredited experts to help your company to design and implement a sensible cloud strategy.

Key Technologies Serviced by Progent for Business Networks in Allentown, Pennsylvania
Progent's nationwide team of industry certified consultants provides assistance for all facets of network systems found in companies of all sizes. Practice areas served by Progent in Allentown include:

Service Delivery Alternatives Available for Allentown, Pennsylvania Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Service Model promotes rapid response, comprehensive activity records, reliable follow-through, and tight cost control for a range of network service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix network issues without the expense or delay of on-premises service visits. The experience of Progent's network consultants makes it possible to handle most IT issues rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's remote computer troubleshooting services.

  • Onsite Service
    Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote support experts to give small companies the ideal combination: in-person support technicians when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more concerning how and why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize businesses and local governments who need fast and dependable access to an online Help Desk with efficient phone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Because small and midsize companies usually are constrained by limited information technology budgets and can spare scant executive attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business information systems stay up and running. Learn more about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of world-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, high availability network engineering, server virtualization strategies, plus integration, programming and support for small business software such as accounting, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including site moves and major system migrations, extended initiatives such as management reporting software programming and support, database application development and DBA support, and web development, on-going support such as network monitoring and system administration, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of dependability, security, and performance than is possible with the class of in-house data center that is practical for most small companies. Since Progent uses the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can save you the expense of creating and managing the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems and data files are regularly backed up and ready for complete and rapid restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the top degree of dependability and expandability but that is also simple for clients to migrate to a different service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and network management while getting world-class availability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can handle the mixed- platform and non- standardized environments common with small businesses, and retains control of the software licenses in the client's possession so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting to help organizations of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of system security and can help with complex security projects such as SIEM solutions to help companies comply with business standards and government regulations for IT information security and incident reporting.

The breadth and size of Progent's engineering staff bring a unique array of advantages to organizations wishing to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the forefront of network service, executing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This means that you get not only world-class technical capability, but also a support engineer with proven approaches for fixing real-world IT problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids big invoices for quick fixes. An additional advantage of granular invoicing is that your company are not tempted to allow minor problems to stay unaddressed until they grow into big problems. Read more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports given by each consultant to each customer. The practice of detailing and archiving service activity allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Small businesses who work with independent service providers or who maintain internal support personnel gain when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and productive. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Allentown, Pennsylvania business needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















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