Professional Remote Technical Support for Allentown, Pennsylvania Small Business Computers from Microsoft Certified Engineers
Small businesses have traditionally been ignored by major IT service organizations. Some small companies permit themselves to grow excessively dependent on freelance consultants or small consulting firms who don't have the bandwidth or comprehensive skill sets to react quickly or efficiently to network crises. Still other small businesses turn to mass-market support providers that employ technicians trained to provide by-the-numbers solutions to common issues but who are missing the experience and technical scope to handle the variety of environments and absence of standards that characterizes small company IT networks.

Progent's time-tested approach to delivering low-cost and successful technical support to small companies has made Progent one of the most respected Microsoft Gold IT consulting firms in the industry. Progent has delivered remote support to businesses in every state in the country and can dispatch onsite technical support in most zip codes.

For larger businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house network support group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as application programming, business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to accredited experts to assist your business to plan and implement your cloud computing strategy.

Primary Practice Areas Serviced by Progent's Consultants for Business Networks in Allentown, Pennsylvania
Progent's national group of certified support professionals provides support for all facets of information technology used by organizations of any size. Areas served by Progent in and around Allentown include:

Service Delivery Alternatives Available for Allentown, Pennsylvania Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing IT support services is built on the Call Center structure common to larger IT organizations. Progent's Helpdesk Support Model promotes fast support, thorough activity records, consistent follow-through, and tight expense monitoring for a range of network service delivery alternatives that include online troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support visits. The background of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online support experts to deliver small and midsize companies the ideal combination: onsite support professionals when you need them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for on-site support visits is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need prompt and reliable support from a professional Help Desk with efficient phone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Since small and midsize companies typically have tight IT funds and can provide little executive attention for dealing with network support, Progent's Contact Center Outsourcing Services can be the most efficient way to make sure that small business computer networks are always up and running. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, high availability network engineering, virtualization solutions, plus integration, programming and support for business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with one-time projects including site relocations and massive software upgrades, extended projects like business reporting software development and support, database application development and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of availability, security, and recoverability than is feasible with the class of internal data center that is achievable for the majority of small and midsize companies. Because Progent uses the same data centers that support the gear of some of the world's biggest information technology companies, Progent can save you the cost of creating and managing the infrastructure required for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also make sure that patches and service packs stay current, protection and efficiency is continually monitored, and systems are regularly backed up and ready for complete and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to a different service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the mixed- platform and loosely standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting support to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of low-cost, set-price monthly services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight Systems Watch server and desktop automated management services.

Why Progent Is the Smart Alternative for Allentown, Pennsylvania Small Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise IT support allow small and midsize businesses to avoid the pitfalls related to over reliance on small service firms or independent consultants.

Working with Progent allows your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network services, smaller businesses often depend heavily on independent engineers. Although freelance support engineers have lower expenses than more substantial IT service organizations and can afford to bill apparently lower fees, individuals are sometimes spread too thin to respond quickly to critical situations. If an independent engineer is occupied with another client, sick, on travelling, or in training, the absence of backup staff may force your company to go without help in case of a crisis. As your small business expands, network downtime or problems with critical programs get more costly. The money you believed you were saving on a freelancer can disappear quickly due to lost productivity. In addition, when independent engineers confront new technologies, the lack of a big consulting group to fall back on for assistance forces them to learn with the meter running while your business ends up with the costs for their continuing education.

  • Have Access to Certified Professionals in Complex Network Issues
    Many smaller service firms or freelance engineers who concentrate on small company network support may excel at delivering routine fixes but lack the seasoning to deal efficiently with complicated network infrastructures that have a variety of platforms, numerous locations, Voice over IP implementations, mobile clients, integrated accounting and operational software, eCommerce, and specialized business software. Progent's background with worldwide companies and Progent's extensive team of specialists can benefit your business because big-company networks are characteristically complex, integration problems require thorough understanding of in many technical areas, and reaching a high degree of robustness, reliability, and security requires industry-tested best practices.

  • Build a Firm Basis for Growth
    Small companies often start with a network implemented on a tight budget. Lacking a solid basis, a series of band-aid fixes commonly get tossed on top of a tenuous foundation. As a company evolves, stability and expandability issues can hinder the productivity of the business. These environments need proper assessment, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that can provide the reliable basis to handle critical business requirements and ease downstream growth.

  • Partner with Solution Providers, Not Resellers
    Small companies need direction and education to work through an ever more complicated array of technology options available for accelerating growth and improving efficiency. Businesses do not need a network engineer or support firm that tries to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This permits Progent to match consulting support with the real needs of customers. Combining IT consulting and product reselling can result in a situation where the proposed solution is based on a preselected vendor rather than being driven by the true needs of a client.

Contact Progent
In case your Allentown, Pennsylvania business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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