Expert Remote Support for Allentown, Pennsylvania Networks from Certified Engineers
Small businesses have traditionally been overlooked by large network service organizations. Some small companies allow themselves to grow excessively dependent on individual consultants or small support firms who lack the bandwidth or extensive knowledge to react promptly or effectively to technical crises. Other small companies resort to mass-market support firms staffed with personnel trained to offer by-the-numbers solutions to ordinary issues but who do not have the experience and versatility to handle the diversity of environments and lack of standardization that characterizes small business IT systems.

Progent's time-tested approach to delivering affordable and effective technical service to small businesses has made Progent one of the premiere Microsoft Gold network consulting organizations in the country. Progent has provided remote help to small businesses in every state in the country and offers onsite support in almost all zip codes.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application development, business continuity planning and testing, security audits, office consolidations, or software migrations.

Progent can in addition provide access to accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Key IT Areas Supported by Progent for Allentown, Pennsylvania Office Networks
A Microsoft Gold Partner IT service company that maintains a world-class group of Cisco CCIE network infrastructure experts and Apple Computer certified engineers, Progent provides emergency assistance and affordable remote consulting to Allentown, PA businesses for a wide range of computer technologies including:

Service Delivery Alternatives Available for Allentown, Pennsylvania Companies
Progent has a selection of options for providing small companies with affordable IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for delivering IT support services is built on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Support Mechanism ensures rapid support, thorough activity records, reliable follow-through, and tight expense monitoring across a range of network service delivery alternatives that include online repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist customers to analyze and fix network issues without the cost or delay of on-premises support calls. The background of Progent's network engineers makes it possible to handle most IT issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time clients to address urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more details concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to give small and midsize companies the optimal solution: in-person service professionals when you need them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning how to register for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize companies who require fast and reliable access to an online Help Desk with effective phone assistance, online repair capability, and sufficient technical strength for all needed escalation. Because small and midsize companies typically have limited IT funds and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to make sure that small business computer systems are always productive. Learn more about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop it system engineering, virtual server solutions, plus integration, customization and training for business programs such as accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site moves and major software upgrades, extended projects such as business reporting software development and customization, database software programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of availability, protection, and performance than is possible with the type of in-house data center that is practical for the majority of small organizations. Because Progent utilizes the same facilities that host the equipment of many of the planet's largest information technology organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions remain current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest level of availability and extensibility but that is also easy for clients to migrate to another service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit businesses with mixed networks to save significantly on the costs of capital equipment, system support, and network administration while getting world-class reliability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can handle the mixed- platform and loosely standardized networks common with smaller companies, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced online support services to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize local resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Allentown, Pennsylvania Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate network consulting enable small and midsize companies to avoid the pitfalls related to excessive reliance on small service firms or independent consultants.

Working with Progent allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network services, smaller businesses often rely excessively on freelance engineers. Although freelance service providers have lower overhead than larger support firms and can afford to bill apparently smaller fees, individuals are frequently stretched to far to react rapidly to urgent network problems. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of replacement personnel may require your business to wait for assistance during an emergency. As your small business expands, system unavailability or difficulties with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly because of lower productivity. In addition, when freelance engineers encounter unfamiliar problems, the unavailability of a large engineering group to rely on for advice forces them to learn on the job while your organization ends up footing the bill for their continuing training.

  • Gain Access to Experts in Advanced Information Technology Solutions
    The majority of small service organizations or freelance engineers specializing in small company network consulting may excel at delivering routine solutions but lack the experience to deal cost-effectively with complicated network environments with mixed platforms, multiple offices, VoIP systems, remote workforces, integrated financial and operational applications, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive group of experts can benefit your company because enterprise networks are characteristically complex, support issues require thorough understanding of in numerous technical areas, and reaching a high degree of robustness, reliability, and protection requires enterprise-tested leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a proper architecture, a series of improvised fixes often get piled onto of a marginal foundation. As a business grows, reliability and scalability problems can obstruct the success of the organization. Such networks need thorough evaluation, smart business planning, and in-depth expertise to migrate to a network environment that will provide the solid foundation to meet critical business requirements and support downstream expansion.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses need guidance and insight to work through an increasingly complex array of technology options offered for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent sells services and expertise exclusively. This allows Progent to match consulting support with the real interests of customers. Mixing network support and product reselling can result in a conflict where the proposed solution is built around a preselected vendor rather than being based on the actual requirements of a small business.

Contact Progent
If your Allentown, Pennsylvania company needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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