Allentown, PA Remote Help from Certified Computer Troubleshooting Consultants
Progent's computer support services can deliver your Allentown, PA company low cost and consistent support from Microsoft and Cisco certified technical professionals. By delivering IT consulting service when you require it, providing specialized knowledge for critical technologies, delivering value-added support such as automated network monitoring, and charging only for support you use, Progent offers your Allentown, Pennsylvania business an affordable alternative for optimizing the business value of small office information systems. Whether you run an on-premises system, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for organizations and local governments to build and maintain a reliable and secure information system and to benefit from fast availability of the experienced consulting usually restricted to corporations who are able to maintain a sizeable internal IT group.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house network support personnel. Co-sourcing can save money and help meet schedules for major projects such as software programming, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of accredited experts to help your company to design and execute your cloud strategy.

Core IT Areas Supported by Progent for Allentown, Pennsylvania Business Networks
A Microsoft Certified Gold Partner IT service company that maintains a large team of Cisco CCIE networking consultants and Apple Computer certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Allentown, PA small businesses for a broad range of information technologies such as:

Service Delivery Options for Allentown, Pennsylvania Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and IT administration. Progent's model for providing computer support services is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive activity records, reliable follow-up, and strict expense monitoring across an array of network support delivery modes that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progent’s Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the expense or time loss of travel for onsite service calls. The background of Progent's network consultants makes it possible to resolve most network problems quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to accommodate emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's online computer support expertise.

  • On-site Service
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service experts to deliver small businesses the optimal solution: on-premises support technicians when you need them as well as the on-line help of Progent's worldwide staff of network engineers, security professionals, and business application programmers. The wait time for on-site support visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Help Desk Services are designed for all businesses and local governments who need prompt and reliable support from an online Helpdesk with effective phone assistance, online repair capability, and enough technical depth for full escalation. Since smaller companies typically have tight information technology funds and can spare little executive attention for handling IT support, Progent's Help Desk Services could be the most cost-effective option to ensure that business computer systems stay up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security engineering, fault tolerant network consulting, server virtualization strategies, plus integration, customization and support for business programs including accounting, operations, reporting, CRM, and office productivity suites. Progent can help with short-term projects including site moves and major system upgrades, extended projects such as management analytics software programming and customization, relational database software programming and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host key business applications like Exchange and MS SQL to provide small and midsize businesses with higher degrees of availability, protection, and recoverability than is possible with the class of in-house data center that is achievable for most small organizations. Since Progent utilizes the same data centers that host the equipment of many of the world's biggest information technology companies, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions remain current, security and performance is continually tracked, and systems and data files are consistently archived and available for complete and prompt restoration. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's production servers in a setting that not only provides the top degree of fault-tolerance and expandability but that is also convenient for clients to transfer to a different service firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with multi-vendor networks to save dramatically on the costs of hardware, system support, and network administration while getting world-class reliability and an unprecedented level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can support the multi- platform and non- standardized networks typical of smaller companies, and retains control of the software in the client's possession so that migrating to a new virtual system is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Why Progent Is the Smart Alternative for Allentown, Pennsylvania Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise IT consulting enable small and midsize businesses to avoid the problems associated with excessive dependence on thinly staffed service firms or independent engineers.

Working with Progent allows your business to:

  • Avoid Over Reliance on Individual Consultants
    For network services, small businesses often rely excessively on individual consultants. Although individual support engineers carry lower overhead than more substantial support firms and can afford to bill nominally smaller rates, individuals are sometimes stretched to far to respond rapidly to critical problems. If a freelance engineer is occupied with different client, ill, on vacation, or in training, the lack of replacement staff may require your business to go without assistance during a crisis. As your small business grows, system downtime or difficulties with line-of-business programs become more expensive. The dollars you thought you were saving on a freelancer can disappear fast due to lower output. Also, when independent engineers encounter unfamiliar problems, the unavailability of a large consulting team to count on for help requires them to learn with the meter running while your business winds up footing the bill for their continuing training.

  • Gain Access to Experts in Complex IT Issues
    The majority of small service firms or independent engineers focused on small company network support are capable of providing routine fixes but don't have the seasoning to work efficiently with complex IT configurations that have mixed operating systems, numerous sites, VoIP implementations, remote clients, interconnected accounting and operational applications, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large staff of experts can be valuable to your business because big-company networks are by nature complex, support issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of robustness, reliability, and protection requires industry-proven leading practices.

  • Create a Firm Basis for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Without a strong architecture, a series of ad hoc fixes commonly get piled onto of a marginal structure. As a business grows, stability and expandability issues can undermine the success of the organization. These environments need proper evaluation, intelligent business planning, and in-depth experience to migrate to an IT infrastructure that will provide the solid basis to meet current business requirements and ease downstream growth.

  • Partner with Solution Finders, Not Resellers
    Smaller companies need guidance and education to navigate through an ever more complicated array of IT options available for enabling business growth and improving efficiency. Businesses do not need an IT engineer or support organization that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent offers consulting and services only. This permits Progent to match technical support with the real needs of customers. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being based on the actual needs of a customer.

Contact Progent
If your Allentown, Pennsylvania company needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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