Affordable Computer Help from Microsoft Certified Consultants for Companies in Amarillo, TX
By delivering professional know-how when you need it, making available specialized expertise for critical applications, providing high-value services like virtual data center hosting, billing solely for help delivered, and charging no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your It system and cut support costs. Progent understands that information system protection, dependability, and performance are just as critical to small businesses as to large enterprises but that small companies lack the economy of scale to spend aggressively in computer networks and internal support staffs. Progent's fundamental competitive advantage is that no network consulting organization can match Progent's capability to deliver the IT support expertise your business needs when you require it and at a cost you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the skills of your internal IT service personnel. Co-sourcing can save money and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of certified consultants to assist your business to plan and execute a sensible cloud strategy.

Main IT Areas Supported by Progent for Office Networks in Amarillo, Texas
Progent provides the support of qualified experts for all aspects of information technology found in small and midsize companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives for Amarillo, Texas Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering computer support is built on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive service records, consistent follow-through, and strict cost control across an array of network support delivery options that include online troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can help clients to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to accommodate urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out more details about Progent's remote network support services.

  • On-site Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's online service experts to give small and midsize businesses the optimal solution: in-person support technicians when you require them as well as the on-line help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize companies who need fast and dependable access to an online Helpdesk with effective phone assistance, remote troubleshooting capability, and enough technical strength for full problem escalation. Because smaller businesses usually have tight information technology funds and can spare little executive attention for handling network support, Progent's Contact Center Services could be the most efficient option to make sure that small business information systems stay up and running. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant network design, virtualization strategies, plus configuration, programming and support for small business programs including financials, operations, reporting, sales automation, and productivity software. Progent can help with one-shot projects such as site moves and massive system migrations, longer term initiatives such as business analytics software development and customization, relational database application programming and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system management, or emergency services like data restoration and malware removal.

  • Application Hosting
    Progent can host vital business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater levels of availability, protection, and recoverability than is feasible with the type of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can eliminate the cost of building and managing the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions remain current, security and performance is constantly tracked, and systems and data files are consistently backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition easy for clients to transfer to a different service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can handle the multi- platform and non- standardized environments typical of small companies, and keeps ownership of the software licenses in the client's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support services to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for IT data security and reporting.

The breadth and depth of Progent's consulting staff bring a unique set of benefits to clients wishing to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, in the trenches of IT support, executing a broad range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This means that you get not only world-class technical help, but also a support engineer with proven approaches for solving actual network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to bill for online support and on-site help by the minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids king-size bills for fast solutions. An additional advantage of by-the-minute invoicing is that your company are not inclined to allow minor issues to fester until they become big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by every consultant to each customer. The discipline of detailing and archiving support records allows more effective support and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Small companies who work with freelance service providers or who employ internal IT personnel gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Amarillo, Texas business wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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