Quick, Low-cost Remote Computer Technical Support for Amarillo, Texas Small Companies
For over twenty years, Progent has specialized in providing enterprise-quality IT support to clients who have small-company budgets. Progent has developed a unique support system that features a low-overhead, seamless virtual office network, custom remote repair technology, a large pool of engineers certified in a broad range of technical disciplines, a Help Desk Call Center operational model that promotes efficiency and guarantees follow-through, a worldwide team of on-line support experts, on-site support options for the majority of most zip codes in the U.S., and a corporate culture focused on solving network issues in the shortest time and at the lowest cost to clients.

For larger companies, Progent offers co-sourcing services to add to the subject matter expertise of your in-house IT service personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited consultants to help your business to plan and execute a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Office Networks in Amarillo, Texas
Progent provides the services of certified experts for all facets of information technology found in small and midsize companies. Products and technologies serviced by Progent include:

Support Delivery Options for Amarillo, Texas Companies
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support is built on the Call Center operational structure common to big IT support organizations. Progent's Contact Center Support Mechanism ensures fast response, comprehensive service documentation, reliable follow-through, and tight expense monitoring across an array of network support delivery modes that include online troubleshooting, onsite support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help clients to analyze and fix hardware and software issues without the expense or time loss of on-premises service calls. The experience of Progent's network engineers allows them to resolve most network problems rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for new clients to accommodate emergency network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's online network support services.

  • Onsite Support
    Progent provides onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: in-person support professionals when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The response time for on-site support visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for all businesses and local governments who require fast and dependable support from a professional Helpdesk with efficient phone assistance, remote repair capability, and enough technical depth for all needed escalation. Because small and midsize companies typically have tight IT budgets and can provide scant management bandwidth for handling network support tasks, Progent's Help Desk Call Center Services could be the most efficient option to make sure that small business computer networks stay productive. Learn more about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection engineering, high availability it system consulting, virtual server solutions, plus configuration, programming and support for business programs such as financials, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive software migrations, longer term initiatives like business information software programming and support, relational database application development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or emergency services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and SQL Server in order to provide small businesses with higher levels of reliability, protection, and recoverability than is possible using the class of in-house data center that is achievable for most small and midsize organizations. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology companies, Progent can eliminate the cost of building and managing the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's servers in a setting that not only delivers the top level of availability and extensibility but that is in addition simple for customers to transfer to another support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that allow businesses with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can support the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the licenses in the client's hands so that migrating to a different virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support services to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent offers a selection of low-cost, fixed-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight Systems Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Why Progent Is the Smart Alternative for Amarillo, Texas Businesses
Progent's staff size, scope of technical expertise, and experience with enterprise IT consulting enable small businesses to sidestep the pitfalls associated with excessive reliance on small support firms or individual engineers.

Working with Progent's Experts enables your business to:

  • Prevent Excessive Dependence on Individual Consultants
    For network services, smaller companies sometimes rely heavily on independent engineers. Though freelance service providers have lower expenses than larger IT service firms and can afford to charge apparently smaller rates, they are sometimes too busy to respond quickly to critical situations. If a freelance engineer is occupied with different client, ill, on travelling, or in training, the lack of replacement staff may force your business to go without assistance in case of an emergency. The more your company grows, network downtime or problems with line-of-business programs become more costly. The money you believed you were conserving on a freelancer can disappear quickly because of lower output. Also, when independent engineers confront new problems, the lack of a large consulting team to fall back on for assistance forces them to learn in place while your company ends up footing the bill for their continuing education.

  • Gain Access to Expertise in Sophisticated IT Solutions
    The majority of smaller service firms or freelance consultants focused on small company network consulting are capable of providing routine solutions but lack the seasoning to work cost-effectively with complex network configurations with mixed platforms, many sites, Voice over IP systems, mobile clients, interconnected financial and analytical software, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's extensive group of experts can be valuable to your company because enterprise environments are characteristically complex, integration issues require in-depth knowledge in numerous technical areas, and reaching a high degree of stability, reliability, and security requires industry-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses typically start with an IT system implemented on a tight budget. Without a strong architecture, a series of band-aid repairs commonly get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can obstruct the success of the business. These environments require thorough assessment, intelligent business analysis, and broad-based experience to upgrade to an IT environment that will provide the reliable basis to handle current business requirements and support downstream growth.

  • Work with Solution Finders, Not Resellers
    Small companies require direction and insight to navigate through an ever more complicated array of technology options offered for enabling business growth and enhancing efficiency. They do not need a network engineer or service firm that tries to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent offers consulting and services exclusively. This allows Progent to match consulting support with the genuine interests of customers. Mixing network consulting and product selling can result in a conflict where the recommended solution is built around a predetermined technology instead of being driven by the actual requirements of a customer.

Contact Progent
If your Amarillo, Texas company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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