Low-cost Network Troubleshooting from Microsoft Qualified Professionals for Businesses in Amarillo, TX
By delivering world-class support when you need it, making available specialized expertise for key applications, providing innovative services like virtual data center hosting, billing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the competitive value of your information network and cut support expenses. Progent appreciates that information system protection, reliability, and efficiency are as important to small companies as to large corporations but that small companies lack the leverage to spend heavily in information technology and in-house support groups. Progent's fundamental value proposition is that no network support firm can equal Progent's capability to deliver the network support expertise your business requires whenever you require it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network support group. This can reduce expenses and minimize technical risks for major IT initiatives like application design and development, business continuity planning and testing, security audits, office consolidations, or technology migrations.

Progent can also offer access to accredited consultants to assist your business to plan and implement your cloud computing strategy.

Core Technologies Supported by Progent's Consultants for Businesses in Amarillo, Texas
Progent's national group of certified support professionals provides help for virtually all facets of information systems used by businesses of all sizes. Practice areas served by Progent in Amarillo include:

Service Delivery Alternatives Available for Amarillo, Texas Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting, and IT management. Progent's model for providing network support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive activity records, dependable follow-up, and strict cost control for an array of network support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants allows them to handle most IT problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup process for new clients to address urgent situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support experts to give small and midsize businesses the best of both worlds: in-person service technicians when you need them as well as the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for in-person service visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who need prompt and dependable support from a professional Help Desk with effective phone support, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Since smaller businesses usually have tight information technology funds and can provide scant executive attention for handling network support tasks, Progent's Contact Center Services could be the most efficient option to ensure that business computer systems are always up and running. Read more details about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security engineering, non-stop network consulting, server virtualization solutions, plus configuration, customization and support for small business programs such as accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with one-shot projects such as site relocations and massive software upgrades, extended projects like management analytics application programming and customization, relational database software development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of reliability, security, and performance than is possible with the class of internal data center that is practical for the majority of small companies. Since Progent utilizes the same facilities that support the gear of some of the planet's largest IT organizations, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions stay updated, protection and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and prompt restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is in addition convenient for clients to migrate to a different support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while getting world-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can support the multi- OS and non- standardized environments typical of small businesses, and retains ownership of the licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

Why Progent Offers the Smart Alternative for Amarillo, Texas Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate IT support enable small and midsize businesses to sidestep the problems associated with over reliance on small service firms or independent consultants.

Working with Progent allows your small business to:

  • Prevent Over Reliance on Individual Consultants
    For network services, small companies often rely excessively on freelance engineers. Although freelance service providers have lower overhead than more substantial support organizations and can typically bill apparently lower fees, freelancers are frequently too busy to respond rapidly to urgent problems. If a freelance consultant is busy with another customer, sick, on travelling, or in training, the absence of backup staff may require your business to go without help in case of an emergency. The more your company expands, network unavailability or problems with line-of-business applications get more costly. The money you believed you were conserving on a freelancer can disappear quickly because of lost output. Also, when freelance consultants confront new problems, the unavailability of a big engineering team to depend on for advice requires them to learn with the meter running while your business ends up footing the bill for their ongoing training.

  • Gain Access to Expertise in Sophisticated Information Technology Solutions
    The majority of smaller service organizations or independent consultants specializing in small business IT support may excel at delivering connect-the-dots fixes but lack the seasoning to deal cost-effectively with complicated IT environments with mixed operating systems, multiple locations, VoIP implementations, mobile clients, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's experience with global companies and Progent's extensive team of specialists can be valuable to your small business because big-company networks are by nature complicated, integration issues demand thorough understanding of in numerous technical disciplines, and reaching a high degree of robustness, availability, and protection calls for industry-tested leading practices.

  • Create a Firm Basis for Growth
    Small companies often begin with an IT system implemented on a tight budget. Lacking a solid basis, a series of improvised repairs often get thrown onto of a weak foundation. As a company grows, reliability and scalability issues can undermine the productivity of the organization. Such networks need thorough evaluation, smart business analysis, and in-depth expertise to upgrade to a network environment that can provide the solid foundation to handle critical business requirements and support future expansion.

  • Work with Solution Finders, Not Product Resellers
    Smaller businesses need guidance and education to navigate through an ever more complicated array of technology options available for enabling growth and enhancing productivity. They do not need a network consultant or service organization that tries to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services exclusively. This allows Progent to align consulting support services with the real needs of customers. Mixing network support and product selling can result in a conflict where the proposed solution is built around a preselected technology instead of being based on the actual requirements of a customer.

Get in Touch with Progent
If your Amarillo, Texas company needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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