Amarillo, TX Online Support from Certified Computer Network Troubleshooting Experts
Progent's computer network troubleshooting services can deliver your Amarillo, TX company budget-friendly and reliable access to Microsoft and Cisco certified computer experts. By delivering IT support help when you need it, offering specialized knowledge for line-of-business technologies, delivering value-added services such as 24x7 server monitoring, and charging only for services you receive, Progent gives your Amarillo, Texas company an affordable alternative for maximizing the productivity and profitability of small business information systems. If you have an onsite datacenter, connect to cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses to create and support a reliable and safe information system and to benefit from fast access to the seasoned consulting typically available only to businesses who are able to maintain a sizeable in-house information technology group.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the technical skills of your internal network service staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to design and implement a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Businesses in Amarillo, Texas
Progent's group of certified support professionals provides assistance for all aspects of network technology found in businesses of all sizes. Technologies supported by Progent in Amarillo include:

Service Delivery Alternatives Available for Amarillo, Texas Companies
Progent has a selection of options for providing small companies with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for delivering IT support is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive activity documentation, dependable follow-up, and strict cost control for an array of IT service delivery options that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help clients to troubleshoot and fix network problems without the cost or time loss of in-person service calls. The background of Progent's IT consultants makes it possible to handle most IT problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate urgent network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to give small businesses the best of both worlds: in-person support professionals when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for in-person support visits is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning how to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require prompt and reliable access to a professional Helpdesk with effective phone support, remote repair tools, and sufficient technical depth for all needed escalation. Because small and midsize companies typically have tight IT budgets and can spare little management attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that small business computer networks are always up and running. Read more about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security engineering, high availability it system consulting, virtual server solutions, plus configuration, customization and support for small business applications such as financials, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including site relocations and massive software migrations, longer term projects like management analytics software development and customization, database software development and DBA support, and web design, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response like data restoration and virus cleanup.

  • Application Hosting
    Progent can host key applications like Exchange Server and Microsoft SQL in order to provide small businesses with higher levels of dependability, security, and performance than is feasible with the type of on-site data center that is achievable for most small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of some of the world's largest information technology organizations, Progent can save you the expense of building and managing the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions stay updated, protection and performance is continually monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of availability and scalability but that is also easy for clients to transfer to a different service firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow companies with mixed environments to save significantly on the expense of hardware, system support, and network administration while achieving enterprise-class availability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered package, can support the multi- platform and non- standardized environments common with small businesses, and keeps ownership of the software in the customer's hands so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote support services to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of network technologies including firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government mandates for network information protection and incident reporting.

The scope and depth of Progent's consulting team bring a powerful array of benefits to clients wishing to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the forefront of network service, performing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not only expert IT capability, but also a support engineer with field-tested methods for fixing real-world IT problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids major invoices for fast fixes. An additional advantage of granular invoicing is that clients are not inclined to allow simple issues to fester until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation given by each consultant to each client. The practice of detailing and organizing service records allows more efficient service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces few competitors. Small companies who utilize freelance consultants or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
In case your Amarillo, Texas business needs to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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