Amarillo, TX Online Support from World-class Network Service Experts
Progent's computer technical support services can deliver your Amarillo, TX company low cost and dependable access to world-class network experts. By delivering IT consulting service when you require it, offering advanced knowledge for line-of-business technologies, delivering value-added services such as 24x7 server monitoring, and invoicing only for services you use, Progent offers your Amarillo, Texas business an economical option for maximizing the profitability of small-scale business information systems. If you run a local datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses to create and maintain a reliable and safe information system and to benefit from quick access to the seasoned help ordinarily available only to businesses who can afford a sizeable in-house IT group.

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the skills of your internal network support team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited experts to help your company to plan and execute your cloud computing strategy.

Key Technologies Supported by Progent for Business Networks in Amarillo, Texas
Progent's national group of world-class experts provides assistance for virtually all facets of network technology deployed by organizations of any size. Practice areas served by Progent in Amarillo include:

Service Delivery Options for Amarillo, Texas Companies
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing IT support services is built on the Help Desk Call Center structure common to big IT organizations. Progent's Helpdesk Support Model ensures rapid response, thorough service documentation, consistent follow-up, and strict cost control for an array of network service delivery options that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's IT engineers makes it possible to handle most network problems rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more details concerning Progent's online network support expertise.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to give small companies the optimal solution: hands-on support technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for on-site service visits is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more details about how to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require fast and dependable support from a professional Help Desk with efficient telephone assistance, remote repair tools, and sufficient technical strength for all needed problem escalation. Because smaller companies typically have tight information technology budgets and can spare scant management attention for handling IT support, Progent's Helpdesk Services could be the most efficient way to ensure that small business information networks are always up and running. Read more concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class consultants who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection consulting, non-stop network design, virtual server solutions, plus configuration, programming and training for small business applications such as financials, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office moves and major system upgrades, extended projects like management information application programming and customization, database software programming and administration services, and web design, on-going support such as network monitoring and network administration, or emergency response like data restoration and virus removal.

  • Application Hosting
    Progent can host key business applications like Exchange Server and Microsoft SQL Server in order to provide small companies with greater levels of dependability, protection, and performance than is possible with the type of in-house data center that is achievable for the majority of small companies. Because Progent uses the same data centers that support the gear of some of the world's biggest information technology companies, Progent can save you the investment in building and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions remain current, security and efficiency is continually monitored, and systems and data files are consistently archived and available for complete and rapid recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to another support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed solution, can handle the multi- OS and loosely standardized environments common with small businesses, and keeps control of the software licenses in the customer's hands so that migrating to a different virtual host is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting support to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on system security and can assist with advanced security projects such as SIEM solutions to help enterprises meet business standards and statutory regulations for network data protection and reporting.

The scope and depth of Progent's consulting team offer a unique set of advantages to customers trying to maximize the productivity of their information network within a realistic budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the forefront of IT support, executing a broad variety of technical projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not only world-class technical help, but also a support engineer with proven approaches for resolving real-world network problems rapidly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no monthly commitment for services provided during regular business hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity avoids big bills for fast solutions. Another benefit of granular pricing is that you are less tempted to permit simple issues to fester until they grow into major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation given by every staff member to each customer. The practice of documenting and organizing service activity results in more efficient service and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient. Find out more about Progent's knowledge transfer services.

Contact Progent
If your Amarillo, Texas company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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