Amarillo, TX Remote Support from Certified Computer Network Troubleshooting Professionals
Progent's computer help services can provide your Amarillo, TX business budget-friendly and consistent support from Microsoft and Cisco certified information technology experts. By delivering network consulting service when you require it, offering advanced knowledge for vital applications, delivering value-added support such as automated server monitoring, and billing only for support you use, Progent offers your Amarillo, Texas business an affordable solution for maximizing the productivity and profitability of small-scale business information systems. If you maintain a local system, connect to cloud resources, or have a hybrid cloud-and-local network, Progent is the smart way for organizations to build and support a robust and safe IT network and to have quick access to the experienced help typically restricted to enterprises who can set up a large in-house information technology organization.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your internal network support personnel. Co-sourcing can save money and help meet schedules for big IT initiatives such as software design and development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited consultants to help your business to design and execute a sensible cloud computing strategy.

Main Practice Areas Supported by Progent's Consultants for Businesses in Amarillo, Texas
Progent's national team of world-class experts provides support for virtually all facets of information technology found in companies of all sizes. Areas served by Progent in Amarillo include:

Support Delivery Options for Amarillo, Texas Companies
Progent has a variety of options for providing small businesses with cost-effective computer services for technical support, system architecture, hosting services, and network management. Progent's paradigm for delivering network support is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough service records, reliable follow-up, and strict cost control for a range of network service delivery options that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software problems without the cost or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to resolve most IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn more information concerning Progent's remote computer support expertise.

  • On-site Support
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service experts to give small businesses the ideal combination: hands-on service technicians when you require them as well as the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for in-person support calls is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more concerning how and why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need fast and reliable support from an online Contact Center with effective telephone assistance, online repair capability, and sufficient technical strength for full escalation. Because smaller companies usually are constrained by tight information technology funds and can provide little executive bandwidth for handling network support, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business information systems stay productive. Learn more concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of world-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, non-stop it system engineering, server virtualization solutions, plus configuration, customization and support for small business applications such as accounting, ERP, reporting, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and major software migrations, extended projects such as management analytics application programming and support, relational database application development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like data restoration and virus removal.

  • Application Server Hosting
    Progent can host critical applications like Exchange and SQL Server in order to provide small and midsize companies with higher levels of reliability, security, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that support the gear of some of the world's biggest information technology companies, Progent can save you the cost of building and managing the systems required for world-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also make sure that patches and service packs stay updated, security and performance is continually monitored, and systems are consistently archived and ready for complete and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's servers in an environment that not only provides the highest degree of dependability and scalability but that is also simple for customers to transfer to a different service provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that allow companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can support the mixed- OS and loosely standardized networks typical of small companies, and retains ownership of the software in the client's possession so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote consulting support to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine local resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network products such as firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of network security and can help with advanced security projects such as SIEM solutions to help companies comply with industry standards and government requirements for IT data security and reporting.

The breadth and size of Progent's engineering staff offer a unique set of benefits to clients trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, in the trenches of IT service, performing a broad variety of technical projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with proven approaches for solving real-world network problems quickly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no registration fee and asks no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major bills for quick solutions. An additional advantage of by-the-minute invoicing is that customers are not inclined to allow less critical problems to fester until they become big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to each customer. The practice of detailing and organizing support records results in more effective support and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Small companies who work with independent consultants or who employ in-house IT personnel gain when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Amarillo, Texas business needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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