Low-cost Network Support from Microsoft and Cisco Qualified Professionals for Companies in Amarillo, TX
By offering professional know-how whenever you require it, making available specialized knowledge for critical applications, providing high-value services such as virtual data center hosting, invoicing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent helps your company to increase the competitive value of your information system and minimize support costs. Progent recognizes that network protection, dependability, and efficiency are just as important to small businesses as to major enterprises but that smaller organizations lack the leverage to spend aggressively in computer networks and internal support groups. Progent's basic value proposition is that no network consulting organization can match Progent's ability to provide the IT support your business requires when you need it and at a cost you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the skills of your in-house IT service team. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software development, disaster recovery planning, security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited experts to help your business to plan and execute a sensible cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in Amarillo, Texas
Progent provides the services of accredited consultants for all facets of network technology found in small companies and local governments. Technologies serviced by Progent's consultants include:

Service Delivery Options Available for Amarillo, Texas Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing computer support services is based on the Call Center structure common to big IT support organizations. Progent's Contact Center Service Model promotes fast support, thorough activity documentation, consistent follow-up, and tight expense monitoring across an array of IT service delivery alternatives that include online repairs, onsite support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can help clients to troubleshoot and fix network problems without the cost or time loss of in-person service calls. The background of Progent's network engineers makes it possible to handle most network issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out more information about Progent's remote computer support services.

  • On-site Service
    Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: in-person support professionals when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The response time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how and why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Helpdesk Services are designed for small and midsize businesses who need fast and dependable access to an online Help Desk with effective phone support, online repair capability, and enough technical depth for all needed escalation. Because smaller companies usually are constrained by limited IT budgets and can spare little executive bandwidth for dealing with IT support, Progent's Helpdesk Services could be the most cost-effective option to ensure that small business information networks are always productive. Learn more details about Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, high availability it system engineering, server virtualization strategies, plus configuration, customization and support for small business applications including accounting, ERP, business analytics, CRM, and office productivity software. Progent can help with short-term projects such as site moves and major system upgrades, longer term initiatives like management reporting application development and customization, database application programming and DBA support, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater degrees of dependability, protection, and performance than is feasible with the class of internal data center that is achievable for most small companies. Since Progent uses the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can save you the investment in creating and managing the systems needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs stay updated, protection and performance is constantly monitored, and systems and data files are consistently archived and available for complete and rapid recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small organization's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also easy for customers to transfer to another support firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that permit small businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and retains control of the software licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine local resources along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of network products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide perspective on network security and can help with advanced security projects like SIEM solutions to help enterprises comply with industry standards and government requirements for IT data protection and reporting.

The breadth and size of Progent's engineering team offer a powerful array of advantages to customers trying to maximize the productivity of their IT system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional experience, in the trenches of network support, performing a wide variety of IT tasks for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for repairing actual network problems quickly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no sign-up fee and asks no monthly commitment for support services provided during normal business hours. Many service firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size bills for fast repairs. An additional benefit of by-the-minute invoicing is that clients won't be tempted to allow minor issues to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The discipline of detailing and organizing support activity allows more effective service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Small businesses who utilize independent consultants or who employ internal support personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Amarillo, Texas business needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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