Remote Computer Network Consulting for

Progent's remote support engineers provide exceptional value because they possess the real-world experience and are equipped with the advanced tools necessary to solve most network problems rapidly. This reduces direct expenses since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves even more in incidental costs by reducing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. Unlike many online support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where speedy. minor fixes somehow end up as major tabs. Progent's skill at dealing with problems quickly results in your business saving money.

Progent's Remote Service Technologies
Over the years, Progent has refined a set of customized tools and field-proven methodologies which promote the highest degree of effectiveness for online help and repair for small company computer systems. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's online support team to link to your company's environment without breaching network security.

Progent's powerful service reporting application keeps detailed documentation for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of assistance rendered to every customer by every Progent engineer. This archive of problems and repairs is organized as a readily exploitable proprietary knowledge base that allows Progent's online support professionals to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and formal partnerships with major vendors such as Cisco Systems and Microsoft permit access to additional extensive technical support databases as well as to vendors' internal engineering staff so that Progent's online service specialists are able to determine the best solutions promptly.

Phone-based services provided by Progent to companies in Anaheim and throughout the state of California include:

• Authorized Windows Support
  Progent's Microsoft-certified remote service experts can provide network repair and IT assistance for the complete line of Microsoft server and application technology. Progent is a Microsoft Gold Partner consulting firm and can provide your business the services of consulting engineers who can assist to deploy, troubleshoot and manage the entire family of MS Servers such as Microsoft Windows 2003 Server, Microsoft SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Microsoft Exchange Server 2007, Application Center, Microsoft SharePoint Services, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and MOM 2005.

• Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco CCIE certification is the top accreditation for network professionals, and certifies a person's technical skills at the master level. Cisco qualified CCIEs can deal with even the most complex challenges encountered in network infrastructure planning, installation, administration, security, and repair. CCIEs operate closely with Cisco System's internal support staff in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying software updates. CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to resolve even the most difficult problems quickly. In many instances, less qualified service providers can wrestle for hours or days with the same problems that a CCIE can fix in a few minutes.

  Few service organizations make Cisco CCIEs available to assist small and medium sized companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive timely help for severe network problems that are hurting business productivity but are not within the comfort zone of your local network support providers. Progent's Cisco-qualified CCIE consultants can connect to your network via advanced remote troubleshooting technology to perform fast, secure, and affordable diagnosis and remediation.

• CISM and CISSP Certified System Security Specialists
  Progent's accredited CISM and CISSP security consultants offer a range of system protection solutions that can enhance the defenses of your Microsoft Windows, Mac, Linux network against attacks or assist your company to clean up rapidly after a damaging breach. Security services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and establishing 24x7 network monitoring.

• UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
  Progent's UNIX/Linux, Solaris, and Mac OS X phone-based consulting services cover a wide range of information technologies such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified administration, and migration from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.

  Major Linux versions for which Progent can provide expert support include:

  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs that small companies often request. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of information technology enables clients to execute major projects economically and on time. Progent's special online consulting solutions include:

• Call Center Support
  Progent's Call Center programs for small and midsize companies with environments based on Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require quick communication with an effective Help Desk with proficient phone assistance as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or improving your established organization, evaluating or customizing Help Desk software products to meet the unique needs of your business, or adding temporary online staff to reinforce your existing Call Center group to handle high-demand situations such as software transitions, major upgrades, or rolling out new applications.

  Progent's Help Desk Call Center team of veteran network experts gives your computer users in Anaheim or anywhere in the state of California instant access to a reliable network service resource with extensive experience delivering phone support and online diagnostics for computer environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a major contributor to business success, and Progent's policy is to fix instead of merely document IT issues.

• Applications Services: Training, Programming, and Integration
  Progent's Applications Consulting Team provides online advanced engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Team.

  Online Network and Server Monitoring Support
  Progent can provide companies in Anaheim, or anywhere in the state of California, remote network and server monitoring services based on MS Operations Manager 2007, enhanced by Progent to fit your environment so your network support is proactive and automated. By detecting looming issues before they result in downtime, proactive monitoring can head off stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft systems, or environments that support a combination of operating systems.

How Your Anaheim Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or email information@progent.com. For small organizations and new ventures in Anaheim or throughout the state of California, Progent's online network support engineers can deliver effective and cost-effective IT support the moment your business requires it. Long experience offering remote repair services has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix computer problems quickly while avoiding the cost and lost time associated with in-person service calls.

Even if your Anaheim office relies on a regular freelance consultant or maintains a full time IT staff that know how to handle typical computer issues, Progent’s Microsoft certified engineers provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle sudden network crises or particularly complex integration problems.

Advantages of Progent's IT Support for Small Organizations in Anaheim
Progent's remote technical help services enable your City# small company to enjoy the advantages of immediate, expert IT support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by becoming increasingly reliable, productive, and secure. Advantages to your company include:

• Seamless remote extension of your local IT resources
  For most small businesses in Anaheim or anywhere in California, nearby network service resources, whether represented by freelance consultants or an in-house maintenance staff, can take care of typical technical issues. On the other hand, serious problems might occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's online service specialists offer a convenient, quick, and economical way to augment your local resources and to convey valuable knowledge to increase your ability to deal with future problems locally.

• Reduced Dependence on Individual Consultants
  For network support, small businesses often depend on individual freelance consultants. Although independent consultants carry smaller internal costs than big service organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your company grows, system downtime and trouble with vital software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup support expertise to make sure your IT system is always up and running.

• Build a Scalable Foundation for Seamless Growth
  Small organizations often start with an information architecture implemented on a shoestring budget. Lacking a strong framework, band-aid repairs can get piled on top of a shaky foundation. When a network grows, reliability and scalability problems can impede the success of the organization. Such badly built systems require careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network architecture able to offer the stable foundation to handle current business demands and facilitate downstream growth.

• Work with Solution Providers Rather Than Product Vendors
  Small organizations require guidance and technical education to navigate through an increasingly complicated array of technology options available for promoting business growth and enhancing efficiency. These companies do not need a computer engineer who is trying to sell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is built around a predetermined technology instead of the true needs of a small business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of technical background, refined support software, and familiarity with enterprise networking enable small businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

• Certified Knowledge of Microsoft's Complete Range of Server Platforms
  Progent can provide world-class support for Microsoft’s powerful server products with services such as Windows 2003 help, Windows 2000 upgrades, Windows NT upgrades, Microsoft Exchange Server 2003 support, Microsoft Exchange Server 5.5 and Exchange 2000 Server moves, and SQL Server consulting.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you pay exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for fast fixes so you will not be forced to permit less critical problems to fester.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.

• 24x7 Server Monitoring with MS Operations Manager 2007
  Progent is one of the few support companies to provide round-the-clock remote tracking services powered by Microsoft Operations Manager 2007. Microsoft Operations Manager 2007 allows your network support to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can keep your IT network from stressful and costly service disruptions.

How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, visit Immediate Urgent Support.