Fast and Affordable Remote Technical Support for Anaheim Networks
Immediate Phone Help for Anaheim SystemsFor businesses located in Anaheim or anywhere in the state of California, Progent provides remote technical support for computer systems based on Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's remote support engineers offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools required to resolve most network problems rapidly. This lowers direct costs because solutions require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by reducing or avoiding network downtime and related losses stemming from business disruption, upset clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is particularly important in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for online help is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent scenarios where quick solutions manage to end up as substantial tabs. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies that promote the highest degree of effectiveness for remote technical support and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to connect to your environment remotely without violating system security.

Progent's proven technical support reporting application maintains thorough documentation describing the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of assistance provided to each client by every consultant. This database of trouble tickets and fixes is stored as a readily searchable support knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to find the most efficient solutions quickly.

Remote technical support services available from Progent to clients in Anaheim and throughout the state of California include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute major projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for companies who don't have the money or time to build and maintain an in-house Help Desk but who require fast communication with an effective Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your current organization, selecting or enhancing Call Center application software to address the particular requirements of your company, or adding temporary phone support personnel to supplement your existing Help Desk Call Center resources to handle demanding events such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your workers in Anaheim or anywhere in the state of California immediate assistance from a large support group with extensive experience delivering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a major enabler of business efficiency, and Progent's intent is to solve instead of just document network issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth engineering support and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Office Excel. To find out more information about Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Anaheim, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so that your network support is proactive rather than reactive. By anticipating potential issues before they result in downtime, proactive monitoring can head off inconvenient and costly service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows systems, or networks that support a variety of platforms.
How Your Anaheim Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Anaheim or throughout the state of California, Progent's phone-based computer support engineers are ready to provide expert and cost-effective IT support the moment your business needs it. More than a decade of providing remote repair services has earned Microsoft Gold certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve computer problems quickly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Anaheim business works with a local independent support technician or maintains an in-house IT staff that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to handle unexpected network crises or especially tough integration problems.

Details of Progent's Online Network Support for Anaheim
Progent's phone support, remote repair, network security consulting, and system management services offer offices in Anaheim or throughout the state of California unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can deliver your company world class IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT experience, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Entire Line of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits by the minute. Consequently, you owe just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Companies who utilize trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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