Remote Computer Network Support for Anaheim Small Office Network Systems
For small organizations and new ventures in Anaheim or throughout the state of California, Progent's online computer support engineers can provide professional and economical system help the moment your business has to have it. More than a decade of providing online tech support has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair network problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Anaheim small business deals with a regular freelance support technician or employs a full time organization that know how to handle day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to address unexpected system emergencies or particularly tough integration problems.
Features of Progent's Remote Computer Support for Anaheim
Progent's online support, Internet-based repair, network security consulting, and system administration services offer small offices in Anaheim or anywhere in the state of California the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:
Immediate Telephone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to small offices in Anaheim and is also ideal for customers in more remote areas of California that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, technical databases, and on-going education.
Per Minute Rates to Minimize Expenses
Progent provides remote support on a minute-by-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for online service and imposes no periodic subscription fee. This protects you from facing big bills for simple repairs.
Availability of Cisco Certified Network Design Professionals
As a Certified Partner for Cisco Systems, Progent can provide access to authorized specialists with skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected infrastructure for wireline and wireless networking.
Application Experts Group
Progent's core consulting services include technology integration, MS Exchange Server consulting, network security design, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting support in critical application areas. Help offered by the Application Experts staff includes:
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough IT solutions that meet the special requirements of your business.
Advanced Online Access Software
Secure online connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise demand a costly personal visit. Cutting-edge online connectivity tools and expert engineers combine to enable Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system analysis.
Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
24-hour Support for Maximum Network Uptime
For small organizations with vital applications, Progent offers round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system availability.
Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious small companies whose workers need instant access to a Help Desk service with effective phone support and full escalation ability.
Advantages of Progent's Network Help for Small Offices in Anaheim
Progent's online network troubleshooting services allow your City# small business to realize the benefits of immediate, expert network support without the expense of managing an in-house IT organization. Your network will derive added business value by becoming increasingly reliable, productive, and protected. Advantages to your business include:
Seamless remote extension of your on-site IT resources
With most small companies in Anaheim and throughout California, local network service providers, whether made up of independent consultants or an internal maintenance staff, can take care of the majority of network problems. However, serious problems may occur when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your local service people. In these situations, Progent's online support professionals provide an easy, fast, and budget-friendly way to augment your regular resources and to convey useful knowledge to increase your capability to resolve future problems locally.
Reduced Dependence on Freelance Service Providers
For network support, small companies commonly rely on individual freelance service providers. Although independent service people carry less overhead than larger support organizations and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of backup help may force your company to wait for help during an emergency. As your small business expands, system unavailability and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support experts to make sure your network remains available.
Build a Scalable Basis for Smooth Expansion
Small companies typically start with an information system implemented on a shoestring budget. Without a proper framework, band-aid repairs can get thrown on top of a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such badly built systems need proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure able to provide the stable foundation to handle critical business requirements and ease downstream growth.
Work with Problem Solvers Instead of Technology Vendors
Small businesses require guidance and technical education to negotiate an increasingly complicated array of product alternatives available for promoting business growth and improving efficiency. Businesses hardly need a network consultant who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the real needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable small companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or over=stretched in-house resources.
Best Practices
Progent’s staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, at the front lines of network support, executing a broad variety of technical projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world IT problems rapidly.
Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no retainer. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.
Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by each staff member to every customer. The practice of documenting and organizing service records results in more effective service and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
Remote Network Monitoring with Microsoft MOM
Progent is one of the only consulting companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. MOM causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, go to Immediate Urgent Support.
Progent's Microsoft and Cisco certified experts provide several service programs to help medium-size and large companies develop a cost-effective and productive in-house Computer Support Help Desk. Progent's consulting services include ROI evaluation, process analysis and enhancement, management reporting, education of internal staff, and documentation of processes. Progent's Software Evaluation and Integration Services help companies sift through the various high-quality Help Desk software packages available and decide which packages might be excessively expensive, lack key capabilities, or align poorly with your organization's business goals. Progent also offers temporary staffing for businesses who need to reinforce their internal Help Desk team for occasional projects or to fill in for vacationing or indisposed workers.
Progent can provide the services of CISM certified security professionals. The Certified Information Security Manager organization defines the basic capabilities and international standards of skill that IT security professionals are required to learn. It provides business management the assurance that consultants who have qualified for their CISM certification have the experience and capability to deliver efficient security administration and support services.
Progent can show you how to plan a viable Wireless LAN architecture, select appropriate hardware and software, and configure access points, 802.11 wireless network client adapters, wireless bridges, antennas and various wireless accessories. Progent can also help you put together a complete 802.11 wireless network security strategy that is well integrated with the security plan for your overall business network.
Progent's ISSAP qualified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of rigorous testing and significant work with information security design. ISSAP security experts possess comprehensive knowledge of access management mechanisms and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-qualified security specialists can assist your business with all aspects of secure network architecture.
Microsoft Live Communications Server delivers IM and presence as part of an extensible, world-class solution offering advanced protection, transparent compatibility with popular Microsoft products, an extendable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from lower costs and elevated operational efficiencies, increased individual productivity, and better intellectual property security with this simple-to-administer, fault-tolerant IM platform. Effective deployments of Live Communications Server require careful planning and thought before roll out. Progent's Microsoft-authorized professionals can deliver the skill necessary to deliver all the advantages of LCS throughout your entire organization.
Broadwing is the first carrier to complete an all-optically switched network delivering low latency and maximum performance. Broadwing Communications provides a rich variety of data services such as Broadwing T1, Point-to-Point T1, T3, DSL, ISDN PRI, and ATM. Broadwing Communications also provides Voice over IP solutions as well as switched voice services. Progent has an agent agreement with Broadwing and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to show you how to incorporate Broadwing carrier services to create a world-class, cohesive communications infrastructure on a down-to-earth budget.
Server proliferation wreaks havoc on network budgets and administrative resources. Server reduction via a virtual architecture promises lower total cost of ownership of hardware and faster ROI, more efficient utilization of physical computers, streamlined operations, increased system uptime, and easier manageability. Typical uses for virtual servers are hardware consolidation, economical hosts for mission-critical legacy software based on outdated operating systems, and inexpensive isolation of program development or evaluation environments from on-line systems.
The service background of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 11 years of work in Microsoft technology, ensures you success in identifying the edition and set up of Windows 2003 Server that matches best with your company's goals. Progent can also assist you with planning, deploying, managing and troubleshooting powerful IT applications based on Windows Server, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.
Microsoft System Center 2005 offers comprehensive information system management by bringing together and improving the change, configuration, event, and performance management experience provided by Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 provides sophisticated information management tools such as SMS 2003 for change and configuration management, MOM 2005 to increase network efficiency, and System Center Reporting Server to consolidate event and performance information. Progent has extensive experience providing Systems Management Server consulting and Microsoft Operations Manager help as well as expertise in supporting and managing mixed-vendor IT environments based on Microsoft, Cisco, Unix/Linux, Mac and other technology vendors. This diversity of hands-on experience makes it possible for Progent to supply comprehensive network management systems that utilize the industry's most powerful software.
Progent's fault tolerant support services for small company IT systems offer Microsoft and Cisco-certified network experts who can help you deploy clustered servers to create a fault-tolerant network that incorporates essential technologies and processes for line-of-business environments. Progent’s high-availability system consultants can help you create non-stop IT systems by designing and integrating the growing suite of Microsoft Windows Cluster servers. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. By showing you how to create your fault-tolerant network around Microsoft Windows Server 2003 Cluster, Progent’s consulting professionals can help configure a network infrastructure with features that include high-availability Internet access, system load balancing, fault tolerant data center design, fault tolerant interoffice connectivity, high-reliability multi-site networks, and fault-tolerant business continuation design.
Progent’s Wireless Consulting Services provide a convenient, economical way for small business computer systems to incorporate the cutting edge wireless network technology. Few small organizations have internal computer staffs with the time to keep current on the dynamic world of wireless products and services, and even fewer have the field background to cut through the hyperbole and identify and integrate the optimal solutions for Wi-Fi wireless LAN (WLAN), mobile access, and small office wireless security. For 802.11 WiFi environments, Progent can show you how to plan and install 802.11a, 802.11b and 802.11g compatible wireless link appliances such as the Cisco Aironet wireless access point. Progent can also help incorporate an appropriate degree of 802.11x security. For wireless messaging and wireless Internet applications for mobile users, Progent can help with handheld computers such as the Research In Motion Blackberry (RIM Blackberry) for mobile email, as well as wireless PDAs, smartphones, and Pocket PCs based on Microsoft Mobile operating systems with Activesync. Progent’s expertise with the Proxim Tsunami wireless bridge allows you to evaluate and install building-to-building wireless connectivity.
