Los Angeles/Orange County, CA Metro Area Contact Information:

City Street Address Contact Information
Los Angeles, CA 445 S. Figueroa Street
Suite 3100
Los Angeles, California, 90071		 Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Long Beach, CA 111 West Ocean Blvd.
Suite 400
Long Beach, California, 90802		 Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806		 Sales Phone: 562-583-3336

Link: Anaheim Network Support Services

Fast Remote Help for Anaheim Information Networks
Fast Online Technical Support for Anaheim SystemsFor businesses in Anaheim or anywhere in the state of California, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic issues.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical background and have access to the sophisticated technology necessary to resolve the majority of network issues quickly. This reduces immediate costs since service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with incidental costs by reducing or avoiding system downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many online service companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where speedy. minor repairs manage to turn into major invoices. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized technologies and proven methodologies which ensure the highest degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's online support team to link to your environment remotely without breaching network security.

Progent's proven technical support reporting application maintains detailed records for the service that Progent's clients have received. Progent's team service personnel have access to the records of assistance provided to each Progent client by every Progent consultant. This history of problems and fixes is stored as a conveniently accessible support knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical databases and permit quick access to vendors' in-house product engineers so Progent's online service experts are able to determine the most efficient resolutions quickly.

Remote services offered by Progent to businesses in Anaheim and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the industry's leading enterprises. The ProSight series of IT management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology projects. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the resources to support an in-house Help Desk but who require fast access to an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's Call Center consulting services can guide you in creating an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk application software to handle the unique needs of your company, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center group to handle demanding scenarios like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran network experts offers your workers in Anaheim or anywhere in the state of California rapid communication with an effective network service group with extensive experience delivering phone help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a crucial driver of business efficiency, and Progent's aim is to resolve rather than merely track IT issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply online advanced engineering support and training in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, customization, and education services, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Anaheim, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they result in crashes, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a mix of operating systems.
How Your Anaheim Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Anaheim or throughout the state of California, Progent's online computer support engineers are ready to deliver expert and cost-effective IT help whenever your organization has to have it. More than a decade of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Anaheim business works with a local freelance support technician or employs an in-house organization that can handle the majority of network problems, Progent’s Microsoft certified consultants can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the knowledge to address sudden network emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Companies in Anaheim
Progent's remote support services allow your Anaheim company to enjoy the benefits of on-call, world-class network support without the expense of managing a full-time IT organization. Your network will acquire added strategic value by being more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most organizations in Anaheim and throughout California, nearby computer service resources, whether made up of outside consultants or an in-house IT staff, can deal with typical technical problems. However, major troubles sometimes occur when local resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these cases, Progent's online support professionals offer a convenient, quick, and budget-friendly solution to augment your local resources and to convey valuable information to improve your ability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller businesses commonly rely on individual freelance consultants. Although independent service people have less internal costs than larger service companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your business expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system remains up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically start with an information system implemented on a shoestring budget. Lacking a robust framework, band-aid repairs often get thrown onto a shaky foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built systems need careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a system architecture that can offer the solid foundation to handle critical business demands and ease future growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller offices require guidance and technical education to negotiate an increasingly complicated array of product alternatives available for accelerating business growth and improving efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT background, refined remote support software, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, in the trenches of IT service, performing a wide range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT help, but also a consultant with field-tested methods for applying computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits per minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each staff member to each customer. The discipline of documenting and archiving service activity allows more efficient support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.













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