Immediate Online Technical Support for Anaheim Information Networks
Fast Remote Help for Anaheim SystemsFor businesses in Anaheim or anywhere in California, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified engineers have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support reduces immediate costs since solutions accumulate minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly important in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike many online service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where fast solutions somehow end up as substantial bills. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and proven processes which allow the maximum level of efficiency for remote consulting and repair for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to connect to your company's system remotely without violating system security.

Progent's sophisticated customer support database application includes comprehensive records of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of assistance delivered to each customer by every engineer. This archive of trouble tickets and repairs is stored as a readily searchable proprietary database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and formal relationships with major technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's remote service experts are able to arrive at optimal solutions promptly.

Remote support available from Progent to clients in Anaheim and throughout the state of California include:

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Call Center Services
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the money or time to assemble and manage an in-house Call Center but who need quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent supplement to your established Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the most difficult computer system problems, or be available in those circumstances when your other service providers are overwhelmed.

    Progent's Help Desk Call Center team of veteran information technology experts provides your customers in Anaheim or anywhere in the state of California instant assistance from an efficient technical support group with extensive experience offering phone consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a key enabler of company efficiency, and Progent's policy is to solve rather than simply track network problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides online and in-depth consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To learn more information on Progent's consulting, customization, and training services, refer to Progent's Applications Experts Services.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as IPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Anaheim, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so your IT support is proactive and automated. By exposing looming problems before they cause crashes, remote monitoring can head off stressful and expensive service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Windows systems, or networks that support a variety of operating systems.
How Your Anaheim Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online support with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Anaheim or throughout the state of California, Progent's phone-based network support engineers can provide professional and economical IT support whenever your company requires it. More than 15 years of delivering remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Anaheim office deals with a local freelance consultant or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to deal with unexpected system crises or particularly challenging integration projects.

Features of Progent's Remote Network Support for Anaheim
Progent's phone help, remote troubleshooting, system security consulting, and network management services give businesses in Anaheim or throughout the state of California unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your business enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support software, and familiarity with enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Full Family of Server Platforms
    Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for services provided during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to allow minor problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by every consultant to every customer. The discipline of detailing and organizing service records results in more efficient support and avoids a variety of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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