Fast and Affordable Remote Help for Anaheim Information Networks
Immediate Phone Technical Support for Anaheim SystemsFor organizations located in Anaheim or anywhere in the state of California, Progent provides remote support for networks based on Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical background and have access to the sophisticated technology required to resolve the majority of network problems quickly. This lowers direct costs because service calls use up fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company saves additionally in incidental costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you receive. In contrast to typical online support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor repairs somehow end up as substantial tabs. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven methodologies which allow the maximum degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's Technical Response Center to link to your network remotely without violating network security.

Progent's sophisticated technical support database application includes comprehensive documentation of the service that Progent's clients have received. Progent's team consultants have access to the specifics of assistance rendered to every client by any Progent engineer. This history of trouble tickets and repairs is structured as a conveniently retrievable support database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast access to vendors' in-house support staff so Progent's remote consulting specialists are able to arrive at optimal solutions in the least time.

Online technical support services offered by Progent to businesses in Anaheim and throughout the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the money or time to support an internal Call Center but who need quick communication with an efficient Call Center with proficient telephone support as well as the expertise to escalate complex problems to advanced engineers.

    Progent’s Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent addition to your existing Call Center resources. Progent's Virtual Call Center can serve as a an escalation alternative to resolve complex network issues, or be available in overflow situations when your other support engineers are swamped.

    Progent's Call Center staff of veteran information technology professionals offers your workers in Anaheim or anywhere in the state of California immediate communication with an efficient network service group with extensive experience delivering phone help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key contributor to company efficiency, and Progent's policy is to fix and not merely record IT problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers remote advanced engineering expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft applications including CRM, Project, MS Word, and Excel. For more information about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Anaheim, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging trouble spots before they grow into crashes, automated monitoring can minimize inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or networks powered by a variety of platforms.
How Your Anaheim Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote help with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Anaheim or anywhere in the state of California, Progent's phone-based network support engineers are ready to deliver effective and economical system help the moment your business needs it. More than 15 years of providing remote technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.

Even if your Anaheim organization relies on a regular freelance support technician or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progent’s Microsoft certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to address sudden system crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Businesses in Anaheim
Progent's remote support services allow your Anaheim company to have the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will acquire greater strategic worth by becoming more reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    For most organizations in Anaheim and throughout California, nearby network service providers, whether represented by independent consultants or a full-time IT staff, can deal with typical technical problems. However, IT crises might occur when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your onsite support people. In these situations, Progent's online service specialists give you an easy, quick, and economical way to supplement your regular help and to pass on useful information to improve your ability to handle downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller offices commonly depend on independent freelance consultants. Although independent consultants carry smaller overhead than big support organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your business to wait for help during an emergency. As your company expands, network unavailability and problems with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your IT system stays available.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically start with an IT system created on a modest budget. Without a proper infrastructure, slap-dash repairs often get piled on top of an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the organization. Such poorly designed environments need proper assessment, smart strategic planning, and wide IT knowledge to evolve to a system infrastructure able to provide the solid foundation to handle critical business requirements and ease future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller organizations require guidance and technical education to negotiate an ever more complex array of technology options available for promoting business success and enhancing efficiency. These companies do not need a network engineer who is trying to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the true needs of a client. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align technical expertise with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of IT experience, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, at the front lines of network service, executing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for using computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you pay just for received services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Companies who utilize familiar freelance consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.













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