Fast Remote Help for Anaheim IT Networks
Urgent Online Help for Anaheim SystemsFor organizations in Anaheim or anywhere in California, Progent offers online help for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISSP and CISM-certified security engineers to handle advanced security architecture and diagnostic issues.

Progent's online support experts provide excellent value because they possess the practical experience and have access to the sophisticated technology needed to solve most network problems rapidly. Efficient support reduces direct expenses because solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and related losses due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online consulting expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike typical online support companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with situations where fast solutions somehow end up as big tabs. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies that permit the highest level of efficiency for remote help and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to interface to your company's computer system remotely without compromising network security.

Progent's proven customer support reporting system includes detailed histories describing the service that Progent's customers have received. Progent's team service personnel have access to the history of assistance rendered to every Progent customer by every consultant. This database of trouble tickets and solutions is stored as a conveniently exploitable support database that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and formal relationships with key vendors including Cisco and Microsoft make available additional massive technical support databases and permit fast response from manufacturers' in-house product engineers so Progent's remote consulting experts can determine the most efficient solutions promptly.

Remote technical services available from Progent to companies in Anaheim and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading corporations. ProSight network management outsourcing cover all critical areas of modern networking including email protection, security and compliance, backup/recovery, and network infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight Systems Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for organizations who don't have the money or time to build and maintain an in-house Call Center but who need quick response from a reliable Help Desk Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or enhancing your established one, selecting or modifying Call Center application software to handle the particular demands of your corporation, or adding occasional online staff to reinforce your in-house Call Center group to handle unusually busy events like software transitions, mass updates, or installing new applications.

    Progent's Call Center staff of experienced network experts provides your computer users in Anaheim or anywhere in the state of California fast access to a large support resource with extensive background delivering phone consulting and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's policy is to solve rather than just document IT problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group provides remote and in-depth consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To learn additional information concerning Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Anaheim, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so that your computer support is proactive rather than reactive. By anticipating potential issues before they grow into crashes, automated monitoring can ward off disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Windows environments, or environments that support a variety of platforms.
How Your Anaheim Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Anaheim or anywhere in the state of California, Progent's online network support specialists are ready to provide effective and economical system support the moment your company needs it. More than 15 years of offering online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Anaheim business works with a regular freelance consultant or maintains a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Anaheim
Progent's online IT consulting services enable your Anaheim organization to have the benefits of immediate, expert IT support without the cost of maintaining an in-house IT organization. Your information system will derive added strategic value by being increasingly available, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your local support resources
    For most businesses in Anaheim or anywhere in California, local computer support resources, whether made up of independent consultants or a full-time maintenance staff, can solve the majority of technical issues. However, major troubles might spring up when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service personnel. In these cases, Progent's on-call support professionals offer a convenient, fast, and affordable way to supplement your regular help and to transfer useful knowledge to increase your capability to resolve downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller offices often rely on independent freelance consultants. Although independent consultants have less internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve help may require your business to wait for help during an emergency. As your network grows, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support experts to insure your network is always up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies often start with an IT system created on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled onto a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the business. Such poorly built environments require proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a system infrastructure that can deliver the solid foundation to handle vital business demands and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require guidance and technical education to negotiate an ever more complex maze of product options capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer consultant who is attempting to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, depth of technical expertise, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Line of Servers
    Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can focus on providing high-value skills where Progent has few competitors. Businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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