Southern California Contact Information:

Southern California Onsite IT Consulting
Progent locations in Southern California

City Street Address Contact Information
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806		 Sales Phone: 657-999-1717

Link: Anaheim Network Support Services
Beverley Hills, CA 468 N Camden Dr
#200
Beverly Hills, California, 90210		 Sales Phone: 424-354-0123
Link: Los Angeles Network Support Services
Irvine, CA 2102 Business Center Dr
Irvine, California, 92612		 Sales Phone: 562-583-3336

Link: Irvine Network Support Services
Long Beach, CA 3780 Kilroy Airport Way
Suite 200
Long Beach, California, 90806		 Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Los Angeles, CA 355 S Grand Ave Suite 2450
Suite 2450
Los Angeles, California, 90071		 Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Manhattan Beach, CA 1500 Rosecrans Ave
Suite 500
Manhattan Beach, California, 90266		 Sales Phone: 310-421-4766

Link: Manhattan Beach Network Support Services
Pasadena, CA 1055 E Colorado Blvd
5th Floor
Pasadena, California, 91106		 Sales Phone: 626-243-2233

Link: Pasadena Network Support Services
Santa Monica, CA 2425 Olympic Blvd
Suite 4000W
Santa Monica, California, 90404		 Sales Phone: 424-299-8822

Link: Santa Monica Network Support Services
Sherman Oaks, CA 15260 Ventura Blvd
Suite 1200
Sherman Oaks, California, 90071		 Sales Phone: 818-666-3781

Link: Sherman Oaks Network Support Services

Fast Remote Help for Anaheim Computer Systems
Fast Phone Help for Anaheim NetworksFor companies in Anaheim or anywhere in the state of California, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional leverage because they have the practical background and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. This reduces direct expenses since service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with indirect costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote consulting experience is especially helpful for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where fast fixes manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and field-tested methodologies that allow the highest degree of effectiveness for remote technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your company's computer system without compromising network security.

Progent's powerful service reporting system stores comprehensive histories of the service that Progent's clients have been provided. Progent's team consultants have access to the records of all help rendered to every Progent client by any consultant. This archive of issues and solutions is structured as a conveniently retrievable proprietary database that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft open up other extensive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service experts can arrive at the most efficient solutions promptly.

Remote technical services provided by Progent to businesses in Anaheim and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight suite of outsourced network management services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after a ransomware attack. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Progent's charges for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who don't have the resources to assemble and manage an in-house Help Desk but who require quick access to an effective Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.

    Progent’s Virtual Help Desk is intended for larger businesses and serves as a seamless addition to your existing Helpdesk team. Progent's Virtual Call Center can serve as a an escalation resource for the most difficult technical problems, or be available in those situations when your regular support engineers are swamped.

    Progent's Help Desk Call Center team of experienced network experts provides your customers in Anaheim or anywhere in the state of California fast assistance from a large network service group with years of background offering phone support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center recognition as a crucial enabler of business efficiency, and Progent's aim is to resolve rather than merely record network issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers online and in-depth consulting expertise and training in key business application areas including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Anaheim, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your network support is proactive rather than reactive. By detecting possible issues before they evolve into crashes, remote monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments powered by multiple platforms.
How Your Anaheim Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Anaheim or anywhere in the state of California, Progent's phone-based computer support specialists are ready to deliver professional and affordable system support the moment your company has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Anaheim organization works with a regular independent support technician or employs an in-house IT staff that know how to deal with day-to-day network issues, Progent’s Microsoft and Cisco certified engineers can provide an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to resolve unexpected system crises or particularly complex integration projects.

Details of Progent's Remote Computer Services for Anaheim
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services offer companies in Anaheim or anywhere in the state of California the greatest leverage for your support investment. Whether you need occasional phone support and remote network repair or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your company enterprise-level network support while permitting you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical expertise, fine tuned support software, and understanding of corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, in the trenches of IT support, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This means that you get not just expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help by the minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.













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