Immediate Remote Support for Anaheim Networks
Immediate Remote Help for Anaheim NetworksFor businesses in Anaheim or anywhere in the state of California, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent value because they have the practical background and are equipped with the advanced technology required to solve most information system issues rapidly. Efficient support lowers direct expenses since service calls require minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to many online service organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid scenarios where quick solutions manage to end up as large tabs. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized technologies and proven processes that ensure the maximum level of effectiveness for remote technical support and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's online support team to access your computer system without breaching corporate security.

Progent's powerful technical support database application includes comprehensive records for all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help provided to each customer by every engineer. This archive of problems and responses is structured as a readily searchable proprietary database that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to determine optimal solutions promptly.

Remote technical support services available from Progent to customers in Anaheim and anywhere in the state of California include:

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who lack the money or time to support an internal Help Desk Call Center but who need quick response from a dependable Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and acts as a seamless supplement to your existing Helpdesk organization. Progent's Virtual Help Desk can act as a an escalation option to handle complex network challenges, or be available in those situations when your other resources are too busy.

    Progent's Help Desk staff of seasoned network consultants offers your clients in Anaheim or anywhere in the state of California immediate communication with an effective support resource with years of background providing phone consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business performance, and Progent's target is to fix instead of simply annotate network problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides online and in-depth engineering support and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. To learn more concerning Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Network and Server Monitoring Services
    Progent offers businesses in Anaheim, or anywhere in the state of California, online network monitoring support powered by System Center Operations Manager, customized by Progent to suit your business so that your IT maintenance is proactive and automated. By spotting emerging trouble spots before they grow into full-scale emergencies, remote monitoring can minimize stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X environments, Microsoft environments, or environments that incorporate a combination of OS platforms.
How Your Anaheim Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Anaheim or anywhere in the state of California, Progent's online computer support specialists can deliver professional and cost-effective IT support whenever your company needs it. More than a decade of providing online repair services has earned Microsoft Gold status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix computer problems quickly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Anaheim business works with a local freelance support technician or employs an in-house IT staff that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to fix sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Businesses in Anaheim
Progent's online IT consulting services allow your Anaheim organization to realize the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic value by becoming more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most organizations in Anaheim or anywhere in California, local network service providers, whether consisting of freelance consultants or a full-time maintenance staff, can solve typical technical problems. However, IT crises may occur when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service personnel. In these instances, Progent's online service experts offer an easy, quick, and affordable solution to supplement your local resources and to transfer useful knowledge to improve your ability to deal with future problems in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller organizations often depend on independent freelance service providers. While freelance service people have less internal costs than big consulting firms and can often charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of fallback personnel may require your business to go without assistance during an emergency. As your company grows, system downtime and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support experts to insure your IT system is always available.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically begin with an IT system implemented on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get thrown on top of a weak foundation. As a network grows, reliability and scalability problems can hinder the productivity of the business. These poorly built environments need proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet critical business demands and ease future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses need guidance and technical education to navigate through an ever more complicated array of product options available for promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is attempting to resell a specific vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of IT expertise, fine tuned support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















© 2002- 2017 Progent Corporation. All rights reserved.