Fast and Affordable Remote Help for Anaheim Information Networks
Immediate Remote Help for Anaheim SystemsFor organizations located in Anaheim or anywhere in California, Progent provides remote help for information systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have provided online support to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISSP-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced tools required to solve most network problems rapidly. Efficient support reduces direct expenses because solutions require fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you receive. In contrast to many remote support companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick solutions manage to turn into large invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized tools and field-tested processes which promote the highest degree of efficiency for remote consulting and repair for IT systems of any size. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to access your company's network without breaching corporate security.

Progent's powerful service database system includes detailed histories describing the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of all help delivered to each customer by any engineer. This database of issues and fixes is organized as a conveniently searchable proprietary knowledge base that allows Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional massive support databases and allow quick response from manufacturers' internal support staff with the result that Progent's online service specialists can come up with the best resolutions promptly.

Online support offered by Progent to clients in Anaheim and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Help Desk service offerings for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who require quick response from a dependable Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk or enhancing your established one, identifying or enhancing Help Desk application software to meet the special requirements of your business, or adding temporary online personnel to supplement your in-house Help Desk Call Center resources to handle high-demand scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your workers in Anaheim or anywhere in the state of California quick access to an effective technical support group with extensive background providing phone consulting and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a key contributor to business success, and Progent's intent is to fix instead of just document IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and training in specific business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. To learn additional information concerning Progent's expertise, custom development, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Anaheim, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive and automated. By detecting emerging issues before they evolve into full-scale emergencies, proactive monitoring can head off disruptive and expensive information system failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of platforms.
How Your Anaheim Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Anaheim or throughout the state of California, Progent's online computer support specialists can provide professional and cost-effective system help whenever your company has to have it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Anaheim office has a regular independent consultant or employs a full time organization that know how to deal with typical computer issues, Progent’s Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to fix unexpected network emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Offices in Anaheim
Progent's remote network troubleshooting services enable your Anaheim organization to experience the advantages of on-call, enterprise-level network support without the cost of maintaining an in-house IT staff. Your information system will acquire added strategic value by being more available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    For most organizations in Anaheim or anywhere in California, local computer service providers, whether consisting of freelance consultants or an in-house maintenance staff, can handle the majority of technical issues. On the other hand, IT crises may spring up when your regular resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call service specialists offer an easy, fast, and economical solution to augment your regular help and to transfer valuable information to increase your ability to resolve future issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. While independent service people carry less overhead than big consulting companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the absence of backup personnel may force your business to wait for help during an emergency. As your company grows, network downtime and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup service experts to make sure your network stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses often start with an IT system created on a shoestring budget. Without a robust framework, band-aid fixes can get thrown onto a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the organization. Such poorly built environments need careful analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network architecture that can provide the solid foundation to handle vital business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies require guidance and technical training to navigate through an increasingly complex array of technology options capable of promoting business success and improving efficiency. Businesses hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the true needs of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, performing a wide variety of IT tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT capability, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by each consultant to every customer. The practice of detailing and archiving support activity results in more efficient support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.













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