Urgent Phone Technical Support for Anaheim UNIX or Linux NetworksFor small and midsize companies located in Anaheim or anywhere in the state of California, Progent offers technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's remote technical support services represent excellent leverage due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor solutions manage to end up as large bills. Progent's skill at solving problems efficiently results in your business conserving cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has refined a collection of customized tools and field-tested processes which promote the maximum degree of effectiveness for online help and troubleshooting for small and midsize company information networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to connect to your network remotely without breaching system security.

Progent's proprietary customer support database system includes thorough histories of all service that Progent's clients have received. Progent's authorized engineers have access to the history of assistance provided to every customer by any consultant. This history of trouble tickets and responses is stored as a quickly retrievable proprietary knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft permit access to other vast technical support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's remote service experts can find optimal solutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's remote services in Anaheim or anywhere in California or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's phone-based technical service experts have credentials in a comprehensive set of technologies. This wide range of IT skills enables Progent's consultants to address virtually any emergency likely to take place in a small or midsize company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To help customers with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP experts, and Information System Security Architecture Professional consultants.

Phone-based support services provided by Progent to small businesses in Anaheim and anywhere in the state of California include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based support services address a wide range of information technology such as network architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can offer emergency remote help for troubleshooting anomalies affecting UNIX/Linux networks based on popular versions of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Consultants for Anaheim, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and certifies a consultant's network technology skills at the master level. Cisco CCIEs can handle even the most stubborn challenges encountered in network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent value because their depth of experience permits them to solve the most intractable problems quickly. In typical instances, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few service providers make CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone contact with a CCIE so your company can get immediate help for complex network issues that are lowering business productivity but are beyond the comfort zone of your regular IT support personnel. Progent's Cisco-qualified CCIE support experts can connect to your network using state-of-the-art on-line support technology in order to provide fast, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Expertise
    MS Windows Expertise for Anaheim, CaliforniaProgent's Microsoft-certified remote support engineers can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server development, Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad range of remote desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified System Security Consultants
    CISSP Certified System Security Engineers for Anaheim, CaliforniaProgent's qualified CISSP and ISSAP network security consultants can provide a range of system protection services to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recover quickly after a serious penetration. Security support services available from Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; installing firewalls; building safe architectures for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects that small businesses often need. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service options for small organizations with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are intended for small companies who lack the resources to build and maintain an in-house Help Desk Call Center but who require fast response from a dependable Call Center with proficient phone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent supplement to your existing Call Center resources. Progent's Virtual Call Center can serve as an escalation alternative to resolve the toughest technical issues, or be available in overflow instances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk application software to address the particular needs of your company, or providing occasional phone support staff to work with your existing Help Desk team to handle demanding situations like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Anaheim or anywhere in the state of California immediate contact with an efficient technical support resource with substantial experience providing phone consulting and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's policy is to solve rather than merely annotate IT problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply remote professional consulting support and training in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Excel. To read more information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can promote the imaginative elements of Macintosh environments by providing remote help support and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a range of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio/video or setting up an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide companies in Anaheim, or anywhere in the state of California, online network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so your network maintenance is proactive rather than reactive. By uncovering emerging issues before they cause downtime, remote monitoring can avoid stressful and costly information system breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or systems based on a variety of OS platforms.

How Your Anaheim Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.

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