Urgent Remote Help for Anaheim UNIX or Linux NetworksFor small businesses in Anaheim or anywhere in the state of California, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and the advanced technology to resolve most network issues quickly. This reduces immediate expenses because solutions take up a smaller number of chargeable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted executives.

Progent's billing policy for online help is structured to get the most out of your network support investment. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you actually get. Unlike typical remote service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent situations where quick solutions somehow end up as major invoices. Progent's penchant for solving problems efficiently translates into your company conserving cash.

Progent's Remote Technical Support Tools
Over time, Progent has refined an array of customized tools and field-proven processes that ensure the maximum degree of effectiveness for online help and troubleshooting for small and midsize company computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to link to your company's system remotely without compromising system security.

Progent's proprietary service reporting system includes comprehensive histories for all service that Progent's customers have received. Progent's authorized service personnel have access to the history of all help delivered to every customer by every Progent engineer. This database of issues and solutions is structured as a conveniently searchable internal database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's remote service specialists are able to find the best solutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's remote support in Anaheim or anywhere in California or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's online technical support engineers possess advanced credentials in an extensive set of disciplines. This wide range of IT skills enables Progent's consultants to resolve almost any crisis that may occur in a small company information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.

To provide assistance to businesses with mixed-OS networks, Progent also provides access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services Offered by Progent to customers in Anaheim and throughout the state of California include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services cover a wide array of computer technology such as system infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to current MS Windows or Linux environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux consultants can offer emergency remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Consultants for Anaheim, CaliforniaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and validates a consultant's networking skills at the master level. CCIEs can resolve the most stubborn issues associated with network design, integration, administration, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional value because their depth of experience permits them to resolve even the most complex problems quickly. In common cases, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Few consulting organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco CCIE so your company can get timely support for severe network infrastructure issues that are lowering worker efficiency but are beyond the scope of your local network maintenance providers. Progent's Cisco CCIE engineers can interface to your environment using state-of-the-art remote troubleshooting technology to perform efficient, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified MS Windows Expertise
    MS Windows Experts for Anaheim, CaliforniaProgent's Microsoft-certified online service professionals offer computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the expertise of support engineers who can assist you with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2013 application development, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full range of remote desktop consulting and support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Certified Network Security Engineers for Anaheim, CaliforniaProgent's qualified CISM and CISSP security consultants offer a range of system protection solutions to enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security services offered by Progent include: in depth security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing secure techniques for off-site and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine local IT assets along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract projects that small companies frequently request. Progent's rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for small companies with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for smaller businesses who don't have the budget to support an internal Help Desk but who require fast communication with an efficient Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk can operate as an escalation alternative for complex network issues, or be available in hectic instances when your regular resources are swamped.

    Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk software to meet the special requirements of your company, or providing temporary phone support staff to supplement your internal Help Desk team to deal with demanding situations like software migrations, major updates, or rolling out new business software.

    Progent's Help Desk staff of seasoned network professionals gives your customers in Anaheim or anywhere in the state of California fast assistance from an effective network service resource with extensive background providing phone consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a major contributor to company productivity, and Progent's goal is to fix and not just annotate network issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides online professional consulting expertise and training in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To read additional information on Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can promote the artistic elements of Mac environments by providing remote help support and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio/video or putting together an audio/video post production facility.

    Remote Network Monitoring Services
    Progent offers companies in Anaheim, or anywhere in the state of California, remote network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your IT maintenance is proactive and automated. By spotting potential trouble spots before they result in full-scale emergencies, automated monitoring can ward off inconvenient and costly network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or systems based on multiple operating systems.

How Your Anaheim Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Mac OS X networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.