Immediate Online Help for Anaheim Computer Networks
Urgent Remote Help for Anaheim NetworksFor companies in Anaheim or anywhere in the state of California, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage because they have the real-world experience and have access to the advanced technology needed to solve the majority of information system issues quickly. Efficient support lowers immediate costs because service calls use up fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more with incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting know-how is especially important in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike many online support firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and clean model for pricing avoid scenarios where fast solutions somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your computer system remotely without violating corporate security.

Progent's sophisticated service database system maintains detailed histories describing the support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of all help rendered to each customer by every Progent consultant. This archive of anomalies and fixes is structured as a readily accessible internal database that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and formal partnerships with important vendors such as Cisco and Microsoft open up other extensive support databases and allow fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to determine optimal solutions promptly.

Remote support available from Progent to businesses in Anaheim and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a line of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight portfolio of value-priced network management outsourcing services for small and mid-size businesses covers all critical aspects of information technology including email protection, security and compliance, backup/recovery, and network infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight Systems Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the budget to support an internal Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent supplement to your existing Call Center team. Progent's Virtual Help Desk can act as a an escalation option to handle the toughest computer system challenges, or be available in overflow instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk team of seasoned network consultants offers your computer users in Anaheim or anywhere in the state of California quick assistance from a reliable support group with extensive experience providing telephone-based support and remote diagnostics for networks powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a key enabler of business efficiency, and Progent's goal is to solve and not merely annotate technical problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To read more concerning Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Anaheim, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so that your network support is proactive rather than reactive. By exposing emerging issues before they evolve into full-scale emergencies, automated monitoring can head off stressful and expensive network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or networks powered by a mix of operating systems.
How Your Anaheim Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Anaheim or anywhere in the state of California, Progent's phone-based network support specialists can deliver professional and economical system help whenever your organization has to have it. More than a decade of offering remote technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while avoiding the expense and lost time associated with on-site service visits.

Even if your Anaheim business has a regular independent support technician or employs a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to solve unexpected system emergencies or especially complex integration problems.

Details of Progent's Remote Network Support for Anaheim
Progent's phone help, remote repair, network security expertise, and system administration services offer companies in Anaheim or anywhere in the state of California the greatest leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk Call Center services and system management, Progent's experts can deliver your company enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, at the front lines of IT service, performing a broad range of IT tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This means that you get not just world-class IT skills, but also a support engineer with proven approaches for using technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by every consultant to every client. The practice of documenting and archiving support activity results in more efficient service and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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