Los Angeles/Orange County, CA Metro Area Contact Information:

City Street Address Contact Information
Los Angeles, CA 445 S. Figueroa Street
Suite 3100
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Long Beach, CA 111 West Ocean Blvd.
Suite 400
Long Beach, California, 90802
Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
Anaheim, CA 2400 East Katella
Suite 800
Anaheim, California, 92806
Sales Phone: 562-583-3336

Link: Anaheim Network Support Services

Fast Remote Help for Anaheim Computer Systems
Urgent Online Technical Support for Anaheim SystemsFor businesses located in Anaheim or anywhere in California, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve most information system issues rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal billable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental costs by minimizing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical remote support firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where speedy. minor repairs somehow end up as substantial tabs. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of optimized tools and proven processes which promote the maximum degree of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's Technical Response Center to communicate with your computer system without violating system security.

Progent's advanced service database application includes extensive documentation for the service that Progent's customers have been provided. Progent's staff consultants have access to the specifics of services rendered to each Progent client by any Progent consultant. This archive of issues and repairs is stored as a readily searchable internal database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft open up other vast support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online service specialists can arrive at the most efficient solutions promptly.

Remote technical services offered by Progent to businesses in Anaheim and throughout the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the resources to assemble and manage an internal Help Desk but who require quick response from a reliable Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and serves as a transparent supplement to your current Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve the toughest network issues, or be ready in overflow situations when your other support engineers are overwhelmed.

    Progent's Call Center staff of veteran network professionals gives your workers in Anaheim or anywhere in the state of California fast communication with an efficient technical support group with years of background offering telephone-based support and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a key contributor to company performance, and Progent's intent is to resolve rather than simply annotate technical issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff provides phone-based and in-depth engineering support and education in specific business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Anaheim, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your network support is proactive rather than reactive. By exposing potential issues before they expand into crashes, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a variety of OS platforms.
How Your Anaheim Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Anaheim or throughout the state of California, Progent's phone-based network support specialists can deliver effective and cost-effective system support the moment your business requires it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Anaheim business has a regular independent support technician or maintains a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can provide an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to address unexpected system emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Companies in Anaheim
Progent's online technical help services enable your Anaheim business to experience the benefits of on-call, expert IT support without the cost of managing an in-house IT staff. Your network will derive greater business value by becoming more available, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    For most companies in Anaheim or anywhere in California, local network service resources, whether represented by outside consultants or an internal IT staff, can solve the majority of technical issues. On the other hand, IT crises sometimes strike when your regular resources are overstretched or absent, and some problems may involve technology that is beyond the scope of your local support personnel. In these situations, Progent's on-call service professionals provide an easy, quick, and affordable solution to supplement your local help and to convey valuable information to increase your ability to handle downstream problems locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller companies commonly depend on independent freelance service providers. Although freelance service people have smaller overhead than larger support organizations and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve help may require your business to go without assistance during an emergency. As your network expands, system downtime and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service experts to insure your network stays up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Companies often begin with an information architecture created on a shoestring budget. Without a robust framework, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, reliability and scalability issues can hinder the success of the business. Such poorly designed systems require proper analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a system architecture that can deliver the stable foundation to meet current business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller companies require guidance and technical education to navigate through an increasingly complex maze of product alternatives available for promoting business growth and enhancing productivity. Businesses do not need a network engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, refined remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world industry background, in the trenches of IT support, executing a broad variety of IT tasks for a large mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This ensures that you get not just world-class technical skills, but also a support engineer with proven methods for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be tempted to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to each client. The practice of documenting and organizing service records results in more effective support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.















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