Immediate Remote Troubleshooting for Anaheim Computer Networks
Urgent Online Technical Support for Anaheim SystemsFor businesses located in Anaheim or anywhere in California, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage because they have the real-world experience and have access to the sophisticated technology required to solve the majority of network issues quickly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits even more in incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many online service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast fixes somehow turn into major invoices. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven processes which permit the highest level of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's remote service group to connect to your company's environment without violating network security.

Progent's powerful customer support reporting application maintains extensive histories of the support that Progent's customers have received. Progent's staff consultants have the benefit of the history of services delivered to every customer by any engineer. This history of trouble tickets and solutions is structured as a readily exploitable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and close partnerships with important technology companies including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online service experts can come up with the most efficient solutions quickly.

Remote services available from Progent to companies in Anaheim and throughout the state of California include:

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to create an in-house Help Desk but who require fast response from a dependable Call Center with professional telephone assistance plus the technical depth to escalate complex problems to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk or enhancing your established one, selecting or enhancing Help Desk Call Center software to meet the particular requirements of your company, or adding temporary phone support staff to work with your existing Help Desk group during unusually busy situations like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran network experts provides your workers in Anaheim or anywhere in the state of California fast contact with a large network service resource with substantial experience delivering telephone-based help and online repair service for networks powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a solid enabler of company productivity, and Progent's intent is to resolve and not merely report network problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced consulting support and training in key application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, MS Word, and MS Excel. To find out additional information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Anaheim, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so that your computer support is proactive rather than reactive. By anticipating potential trouble spots before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows networks, or systems that incorporate a combination of operating systems.
How Your Anaheim Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Anaheim or anywhere in the state of California, Progent's online computer support engineers can provide effective and affordable IT support the instant your company has to have it. More than a decade of offering online tech support has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Anaheim office works with a local freelance support technician or maintains an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Offices in Anaheim
Progent's online network troubleshooting services enable your Anaheim organization to have the benefits of timely, enterprise-level network support without the cost of managing an in-house IT organization. Your network will acquire greater strategic value by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in Anaheim and throughout California, local computer service resources, whether consisting of freelance consultants or an internal IT staff, can handle the majority of network issues. On the other hand, serious problems sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's online service professionals provide an easy, quick, and budget-friendly way to augment your regular resources and to transfer valuable information to improve your ability to handle future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller organizations often rely on independent freelance consultants. Although freelance service people carry smaller overhead than big service companies and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of backup personnel may force your company to go without assistance during an emergency. As your company expands, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to insure your IT system stays available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically begin with an IT architecture created on a modest budget. Without a robust infrastructure, band-aid fixes can get piled onto an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. These badly built systems need careful assessment, intelligent long-term planning, and extensive technical knowledge to evolve to a system architecture able to deliver the stable foundation to handle vital business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller companies need guidance and technical training to negotiate an ever more complex array of product options available for promoting business growth and enhancing efficiency. These companies hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry experience, at the forefront of IT support, performing a wide variety of technical projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical skills, but also a support engineer with proven approaches for using computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Businesses who work with familiar independent consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from painful and expensive service disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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