Fast and Affordable Online Support for Anaheim IT Networks
Urgent Remote Support for Anaheim NetworksFor companies located in Anaheim or anywhere in the state of California, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value because they have the real-world background and have access to the sophisticated technology required to solve most information system problems quickly. This lowers immediate costs because service calls require minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more in incidental costs by minimizing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you actually get. Unlike many remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and field-tested methodologies that allow the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to access your system remotely without compromising corporate security.

Progent's sophisticated technical support reporting application keeps comprehensive records describing the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help rendered to each Progent client by every engineer. This history of problems and responses is stored as an easily retrievable support knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow priority access to manufacturers' internal product engineers so Progent's online consulting specialists can come up with optimal resolutions promptly.

Online support provided by Progent to companies in Anaheim and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to create an internal Help Desk but who require fast response from an effective Call Center with professional telephone support plus the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent addition to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to handle complex technical issues, or be ready in overflow circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk team of experienced information technology consultants offers your clients in Anaheim or anywhere in the state of California immediate assistance from a reliable support resource with extensive background offering phone support and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's intent is to solve instead of simply annotate technical problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based professional engineering expertise and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft applications including CRM, MS Project, Word, and Microsoft Excel. To find out more on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Anaheim, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so that your IT support is proactive and automated. By exposing potential trouble spots before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems powered by a variety of OS platforms.
How Your Anaheim Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Anaheim or throughout the state of California, Progent's online computer support specialists are ready to provide effective and affordable IT help the moment your company needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Anaheim company relies on a local independent support technician or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the experience to resolve sudden network crises or especially challenging integration problems.

Advantages of Progent's Network Help for Organizations in Anaheim
Progent's remote network troubleshooting services allow your Anaheim company to experience the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will acquire greater strategic value by being increasingly available, productive, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most organizations in Anaheim or anywhere in California, nearby network support resources, whether represented by independent consultants or an in-house maintenance staff, can take care of typical technical problems. However, IT crises may spring up when your regular support personnel are overstretched or absent, and some problems may involve technology that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call service experts offer an easy, quick, and affordable solution to augment your regular help and to pass on useful information to improve your capability to handle downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often rely on independent freelance consultants. Although freelance consultants carry smaller internal costs than larger service organizations and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the absence of backup help may force your company to go without assistance during an emergency. As your network expands, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to make sure your network stays up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses often begin with an information architecture implemented on a modest budget. Without a proper framework, slap-dash fixes can get thrown onto a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed systems need proper analysis, smart long-term planning, and extensive technical knowledge to upgrade to a system architecture able to provide the solid foundation to handle critical business demands and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller offices require advice and technical education to negotiate an increasingly complicated maze of product alternatives available for accelerating business success and enhancing productivity. These companies hardly need a network engineer who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can result in a scenario where the recommended solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT consulting with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Range of Server Platforms
    Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 upgrades, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. As a result, you pay only for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















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