Even if your Anaheim company has a local independent consultant or maintains a full time organization that know how to handle the majority of computer problems, Progent’s Microsoft and Cisco certified engineers provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to address sudden network emergencies or especially tough integration problems.

Details of Progent's Remote Computer Services for Anaheim
Progent's online support, remote troubleshooting, system security expertise, and system management services give small businesses in Anaheim or anywhere in the state of California unparalleled leverage for your IT investment. Whether you need occasional phone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your office world class network support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

• Fast Phone Access to Microsoft Certified Experts
  Progent's team of Microsoft-certified engineers can provide fast and economical expertise to small businesses in Anaheim and is also ideal for customers in geographic regions of California that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and on-going training.

• By the Minute Rates to Reduce Costs
  Progent provides online help on a per-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone help and imposes no ongoing subscription fee. This saves you from facing big invoices for quick fixes.

• Availability of Cisco Network Architecture Experts
  As a Certified Partner for Cisco Systems, Progent can provide help from on-staff specialists who have expertise in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and protected infrastructure for local and remote networking.

• Application Specialists Team
  Progent's core support offerings consist of system integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting support in specific business applications. Support offered by the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Support and Programming
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Project Support
  • Microsoft Office Excel Consulting
  • Microsoft Office Help
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Solaris Help
  • Mac Consulting
  By providing a convenient centralized source for network generalists and specialists, Progent can tailor timely, affordable, and thorough information technology solutions that meet the specific needs of your business.

• Advanced Online Connectivity Tools
  Protected remote access permits Progent's service professionals to see exactly what your users see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive onsite service call. State-of-the-art online connectivity software and expert engineers combine to allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite support and automated system tracking.

• Compatibility with Popular VPN Gateways
  Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.

• 24-hour Service for Maximum System Availability
  For small offices with vital applications, Progent offers 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft's MOM platform, this service can help ensure high network uptime.

• Help Desk Outsourcing
  Progent's Help Desk support programs are intended especially for budget-constrained small organizations whose workers need immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.

Advantages of Progent's IT Support for Small Organizations in Anaheim
Progent's remote technical help services enable your City# small company to have the advantages of immediate, world-class network support without the cost of managing a full-time IT staff. Your information system will acquire added business value by becoming increasingly available, productive, and protected. Benefits to your business include:

• Seamless remote expansion of your local support resources
  For most small companies in Anaheim and throughout California, nearby network support providers, whether represented by freelance consultants or an in-house maintenance staff, can solve typical network problems. However, serious problems might occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service professionals provide an easy, quick, and affordable solution to augment your regular help and to transfer valuable knowledge to improve your capability to deal with downstream issues locally.

• Reduced Dependence on Individual Service Providers
  For IT maintenance, small offices often rely on independent freelance consultants. While freelance service people carry less internal costs than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of backup personnel may require your company to go without assistance during an emergency. As your company expands, system unavailability and problems with vital software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support experts to make sure your IT system remains available.

• Create a Solid Basis for Seamless Growth
  Small organizations often start with an IT system implemented on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown onto a weak foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such badly designed systems need proper assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the stable foundation to meet current business demands and ease future growth.

• Work with Solution Providers Instead of Technology Resellers
  Small organizations need advice and technical education to navigate through an ever more complicated array of product options available for promoting business growth and enhancing productivity. They hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the genuine needs of a small business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match IT expertise with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of IT background, refined support tools, and understanding of corporate IT allow small offices to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

• In-depth Expertise in Microsoft's Full Line of Server Platforms
  Progent can provide in-depth expertise for Microsoft’s powerful server products with services such as Microsoft Windows Server 2003 consulting, Microsoft Windows Server 2000 migration, Windows NT Server upgrades, Exchange Server 2003 integration, Microsoft Exchange Server 5.5 and Exchange 2000 Server moves, and Microsoft SQL Server 2005 support.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional background, at the front lines of IT service, performing a broad variety of technical projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for using technical knowledge to fix actual network problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no retainer. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be forced to allow minor problems to fester.

• Full Records of Delivered Services
  Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by every consultant to every customer. The practice of detailing and organizing service activity results in more effective service and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who won’t let go of vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. MOM allows your network support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability losses.

How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.