Immediate Remote Troubleshooting for Anaheim IT Networks
Urgent Phone Technical Support for Anaheim SystemsFor businesses located in Anaheim or anywhere in California, Progent provides online technical support for networks based on Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they possess the real-world background and are equipped with the advanced technology necessary to solve most network problems rapidly. This reduces immediate expenses because service calls use up minimal billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is especially important for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate situations where speedy. minor solutions manage to turn into major tabs. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized technologies and field-proven processes that permit the highest degree of efficiency for online engineering help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to link to your system without compromising system security.

Progent's advanced customer support database application stores thorough records of the service that Progent's customers have been provided. Progent's staff consultants have access to the details of support delivered to every Progent client by any Progent consultant. This history of trouble tickets and repairs is organized as a readily exploitable support database that enables Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and formal relationships with key vendors including Cisco and Microsoft make available other vast technical databases and allow priority access to vendors' in-house support staff so Progent's remote consulting specialists are able to come up with optimal solutions promptly.

Remote support services available from Progent to customers in Anaheim and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for businesses who don't have the money or time to create an internal Help Desk Call Center but who require fast access to an efficient Help Desk Call Center with professional telephone support plus the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless supplement to your established Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult computer system challenges, or be ready in hectic situations when your other service providers are too busy.

    Progent's Call Center staff of experienced network consultants gives your computer users in Anaheim or anywhere in the state of California quick contact with an efficient support group with substantial experience offering telephone-based support and online repair service for networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center perception as a solid contributor to business success, and Progent's goal is to resolve rather than merely report technical issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides remote advanced engineering support and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Excel. To learn more information concerning Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Anaheim, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging problems before they result in network outages, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft systems, or networks powered by a mix of platforms.
How Your Anaheim Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote support with Microsoft, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Anaheim or throughout the state of California, Progent's online network support specialists are ready to deliver effective and cost-effective system help the instant your organization needs it. Long experience offering remote tech support has led to Microsoft Gold certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Anaheim company deals with a regular independent consultant or maintains a full time IT staff that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden network crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Anaheim
Progent's online support services enable your Anaheim organization to enjoy the benefits of on-call, world-class IT support without the expense of maintaining a full-time IT organization. Your network will acquire greater business worth by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Anaheim or anywhere in California, local network service providers, whether consisting of independent consultants or an internal maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises may spring up when your regular resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's online support professionals provide an easy, quick, and budget-friendly way to augment your local resources and to pass on valuable knowledge to improve your capability to resolve downstream problems in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance consultants. While independent consultants have smaller overhead than larger consulting firms and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of backup help may force your business to go without help during an IT crisis. As your company expands, system downtime and trouble with critical applications are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your network stays up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses often begin with an information architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, stability and expandability issues can impede the success of the business. These poorly built systems need careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a network infrastructure able to offer the stable foundation to meet current business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller businesses need guidance and technical training to navigate through an ever more complex maze of product alternatives available for promoting business growth and improving efficiency. These companies do not need a network consultant who is attempting to resell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of IT background, refined remote support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Family of Servers
    Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 R2 migration, Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be forced to permit less critical problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by each consultant to every customer. The discipline of documenting and organizing support records allows more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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