World-class Online Consulting and Support Expertise for BlackBerry Environments
RIM BlackBerry Online Troubleshooting HelpSecure and uninterrupted connectivity from mobile phones to email systems like Microsoft Exchange, Domino, or Groupwise has become a strategic requirement for businesses of any size who want to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the premiere solutions for enabling and managing wireless communications. However, maintaining efficient BlackBerry systems has become challenging due to the advanced mechanisms that exist to fulfill the demand for world-class protection and non-stop operation. Progent's BlackBerry qualified engineers are expert at providing remote consulting and support expertise for BlackBerry environments, lowering support expenses and resolving issues faster than is feasible via conventional on-site consulting.

Progent maintains a large group of online engineers qualified to support networks that incorporate technology from all major vendors. (See technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist your company to manage complex issues with your network environment. Progent's Apple certified specialists can help you to interface Macs with your wireless communications environment and can provide expertise with iPhone and iPad integration. Progent's Linux consultants can provide expertise in supporting application servers based on various versions of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux. This range of expertise allows Progent to offer a convenient solution for any IT consulting needed in multi-vendor networks and eliminates the finger-pointing that small businesses often confront when looking for computer support.

Progent's network security engineers have earned top security certifications such as Certified Information Security Manager (CISM) and Certified Information Systems Security Professional (CISSP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include a pair of ultra-affordable security penetration scanning service bundles that allow small businesses to receive an independent security evaluation from a Progent security consultant to determine possible weaknesses in the security posture you expose inside and outside your firewall.

Integration Support for BlackBerry Enterprise Server
Research in Motion's advanced platform for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool allows Exchange Server, Domino, or Groupwise users to send and receive messages that stay encrypted in wireless transit to ensure maximum data protection. BlackBerry Enterprise Server also simplifies a broad variety of vital management jobs ranging from smartphone configuration and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-certified engineers can help you use RIM BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Manage client settings with BES Server's vast selection of IT policies

Progent's BlackBerry-qualified consultants can also help your company to utilize BlackBerry BES Server to perform key procedures not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Configure and manage BlackBerry's fault-tolerant architecture using virtualization
  • Deploy BlackBerry smartphones wirelessly
  • Set custom management roles
  • Monitor and report on the overall health of your solution

Professional BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are available online to deliver prompt assistance to companies in the Anchorage area or throughout the state of Alaska. Progent's seasoned remote technical support experts have helped businesses solve network issues and cut support costs in every state in the United States and established a substantial following of loyal customers. (Refer to Progent's client testimonials.)

Progent can provide online consulting support for a broad selection of technologies associated with BlackBerry products including synchronization, integration with Exchange, setting up BlackBerry BES Server, and strengthening wireless security. Important BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to perform common technical operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned experts can also assist you to resolve a broad range of issues associated with synchronization, handset recognition, messaging consistency, web access, wireless connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small office IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support costs at a minimum and, by dealing with problems promptly, maximizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, setting activation passwords, configuring over-the-air software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and assist you to select and implement sensible security configurations.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to add and remove BlackBerry device users on Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, manage Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network requirements assessment, system architecture, deployment strategy and implementation, performance tuning, configuration of a fault-tolerant environment, information backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to design a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to support a BlackBerry BES Server, help you to determine which management model and physical components match your needs, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, server hardware and storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry expert can assist your company to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-qualified security engineers to run network-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Professional
To contact Progent about technical support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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