World-class Online Consulting Expertise for BlackBerry Environments
BlackBerry Remote Troubleshooting HelpSecure and reliable access from handheld devices to messaging platforms like Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise has become a strategic requirement for businesses of any size who wish to maximize competitiveness. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the premiere technologies for building and administering mobile connectivity. However, maintaining productive BlackBerry environments is increasingly complex due to the advanced mechanisms that exist to fulfill the demand for world-class security and fault tolerance. Progent's BlackBerry qualified engineers are expert at providing online support services for BlackBerry environments, reducing service expenses and taking care of problems more quickly than is possible via ordinary on-premises consulting.

Progent maintains a large group of online engineers qualified to support networks that include products from all popular vendors. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can help you to manage challenging issues with your infrastructure. Progent's Apple qualified support staff can assist your business to integrate Macs with your wireless communications environment and can provide expertise with iPhone and iPad integration. Progent's Linux specialists can provide expertise in managing servers based on all leading versions of Linux such as RedHat, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux. This range of expertise allows Progent to act as a convenient solution for consulting support needed in multi-platform networks and eliminates the finger-pointing that small companies often encounter when looking for technical support.

Progent's IT security consultants have been awarded prestigious security credentials including CISM and Information System Security Architecture Professional. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include two ultra-affordable security penetration testing service bundles that allow small businesses to get an independent security assessment from a Progent security engineer to determine potential weaknesses in the security profile you present on both sides of your security perimeter.

Integration Support for BlackBerry BES Server
Research in Motion's high-end solution for administering large collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software allows Exchange, IBM Lotus Domino, or Novell GroupWise clients to send and receive emails that stay encrypted in transit to provide maximum security. BlackBerry BES Server also simplifies a broad variety of vital management tasks that span from smartphone configuration and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-qualified engineers can assist you to use RIM BlackBerry Enterprise Server to do routine tasks like:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Manage user settings with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-certified consultants can also help your company to use BlackBerry BES Server to implement important procedures not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Install and manage BES Server's high-availability architecture based on VMware
  • Install BlackBerry devices wirelessly
  • Establish specialized management roles
  • Monitor and report on the health of your solution

Expert BlackBerry Consulting Support Available Online from Progent
Progent's certified BlackBerry engineers are accessible by phone to deliver prompt assistance to companies in the Anchorage area or anywhere in the state of Alaska. Progent's experienced online consulting team has helped businesses resolve computer problems and cut IT service costs in each state in the U.S. and built a substantial following of loyal customers. (See Progent's client testimonials.)

Progent offers online help for a wide array of issues related to RIM BlackBerry products such as synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to carry out common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, changing user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging software. Progent's certified service professionals can also assist your business to troubleshoot a wide array of problems associated with synchronization, handset recognition, messaging reconciliation, web access, wireless connectivity, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online consulting services for small office networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile technical support costs at a minimum and, by handling problems quickly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical tasks including resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, configuring wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry engineers can also help you to use management tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using wireless LANs for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and help your company to select and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Microsoft Exchange.

Contact Progent to Get Help from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about engineering support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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