Consulting and Technical Support Services for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time one of the most popular solutions for achieving anytime-anywhere access to email, scheduling, web applications, and other critical business data. Progent can provide Anchorage, Alaska companies support from BlackBerry-certified experts who can help businesses to manage existing BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the complexity of small business networks has expanded, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the standard for businesses of any size, successful integration and maintenance of RIM BlackBerry solutions has grown more difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small businesses frequently turn to external consulting firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified consultants who can assist small businesses to plan, administer, and repair BlackBerry environments economically and effectively, eliminating the necessity for an internal BlackBerry solutions expert and reducing the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of experience, coupled with Progent's proven remote service delivery model, gives small companies an economical alternative for incorporating BlackBerry products productively into their business information network.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, set up streamlined administration utilities so you can monitor and control BlackBerry smartphones across your company, recommend security policies that make sense for your company, customize mobile applications, and ensure that your network architecture is properly designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered quickly and thoroughly.

Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for administering large groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software allows Microsoft Exchange, Domino, or Groupwise users to send and receive messages that are encrypted during wireless transit to provide maximum data protection. BlackBerry Enterprise Server also simplifies a wide selection of crucial administrative tasks that span from smartphone configuration and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified engineers can show you how to utilize BlackBerry Enterprise Server to perform routine jobs like:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Update BlackBerry device firmware remotely
  • Control user and group settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-qualified engineers can also assist you to utilize BES Server to perform important tasks not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Set up and manage BES Server's high-availability architecture based on VMware
  • Deploy BlackBerry smartphones remotely
  • Establish custom administration roles
  • Monitor and analyze the integrity of your system

Progent's Online BlackBerry-Qualified Support is Fast and Affordable
For companies in Anchorage, Alaska who want fast and affordable help from a certified RIM BlackBerry support expert, Progent provides effective remote assistance from a seasoned support team who have provided IT solutions to organizations in every state in the country. (Refer to Progent's client testimonials.)

Remote support eliminates travel costs and enables specialists to fix problems rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and offer professional support in areas including resolving synchronization problems, deploying BlackBerry BES Server, and designing a protected, high-availability network architecture for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help you to carry out common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned service professionals can in addition assist your business to resolve a broad array of problems associated with synchronization, device detection, email reconciliation, web access, wireless connections, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a leader in delivering nationwide remote support for small business networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile support expenses at a minimum and, by resolving problems quickly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry-certified consultant has support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and remove BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and manage storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs assessment, system design, roll-out strategy and implementation, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and physical components meet your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about options for software editions, processors and storage, network design, and application set up.

To maximize network security, Progent's BlackBerry-certified consultant can assist you to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to perform company-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry environment.

Contact Progent for Help from a BlackBerry-Qualified Consultant
In order to contact Progent about technical expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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