Overview of Progent's Consulting Expertise for BlackBerry Technology
BlackBerry Consulting ExpertiseWireless access to messages, address books, schedules, and web applications is a vital capability of information systems for companies of any size. RIM BlackBerry smartphones are among the most powerful solutions for achieving location-independent communications. But the infrastructure needed to support RIM BlackBerry handhelds has grown steadily more complex as the pressure fault tolerance and rock-solid security has increased. Progent's RIM qualified consultants specialize in delivering small companies enterprise-class network support and troubleshooting services that are economical and effective.

Being a Microsoft Gold certified Partner with years of experience working with Exchange, Progent's consultants can give you access to broad expertise for integrating RIM BlackBerry and Microsoft products by offering support services such as Microsoft Exchange 2010 Server consulting as well as by delivering related services like Microsoft Lync Server 2010 integration and Microsoft Office Communications Server support to help control IM and Presence. Progent's MS SQL 2016 consultants and MS SQL Server 2014 consultants can configure and repair your SQL system to operate optimally with BlackBerry Enterprise Server (BES), and Progent's MS System Center Data Protection Manager experts can assist your company to develop archiving and recovery processes to guard your data and reduce productivity loss in the event of a crash of your messaging solution.

Progent also retains a large team of Cisco qualified CCIE network consultants who are available remotely to offer expert assistance for architecting and repairing your company's network infrastructure so that it accommodates your BlackBerry system with a high degree of resilience, expandability, security, and manageability. Cisco Certified Internetwork Experts are elite network experts who earn this top-level classification only by completing strenuous examination by Cisco. CCIEs are able to handle the most intractable problems associated with network planning, setup, repair, and support.

Integration Support Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines management and maintenance of BlackBerry smartphones, providing a centralized solution for handling key tasks such as smartphone installation, updates, and deactivation while also offering a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless communication between Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server Configuration Help

BlackBerry BES Server provides a wealth of security options beginning with automatic data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in selecting degrees of security to match the specific needs of your environment. Progent's BlackBerry certified engineers can help your company to choose advanced security functions and activate them wirelessly. Samples of these wirelessly selectable security features are:

  • Disable a smartphone
  • Wipe information from a missing smartphone
  • Disable Bluetooth
  • Activate internal defenses against malware

BlackBerry BES Server also offers versatility in determining how to prevent mobile users from installing or running unsecure or prohibited programs. Progent can help you to choose protective processes like:

  • Specify exactly which applications are permitted on the device
  • Block third-party applications from allocating non-volatile memory on the BlackBerry device
  • Determine what functions external software can access on the BlackBerry smartphone
  • Limit the types of connections third-party software running on the device can initialize
  • Block all external programs from being loaded or executed on the BlackBerry smartphone

Expert RIM BlackBerry Technical Support Offered Remotely from Progent
Progent's certified BlackBerry support specialists are available online to provide prompt assistance to businesses in the Anchorage area or anywhere in the state of Alaska. Progent's experienced remote consulting experts have helped IT organizations solve network issues and reduce support expenses in every state in the United States and established a substantial following of satisfied clients. (See Progent's customer testimonials.)

Progent offers online help for a wide array of issues associated with BlackBerry software and devices including wireless synchronization, configuration with Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help you to carry out common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned experts can in addition help your company to resolve a broad range of problems concerning synchronization, handset detection, messaging consistency, web browsing, mobile connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online support for small company networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile technical support costs at a minimum and, by handling problems quickly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified consultant offers expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement access control lists, manage Microsoft Exchange Server data flow, generate, update, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs assessment, solution design, installation planning and execution, performance optimization, configuration of a fault-tolerant environment, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a mobile wireless system that meets your IT budget and supports your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry BES Server, help you to decide which administration model and physical components match your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices concerning options for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can help you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security engineers to perform network-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
In order to contact Progent about engineering assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.

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