Consulting and Technical Support Services for RIM BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless smartphones from Research in Motion are one of the most popular products for maintaining mobile connectivity to email, scheduling, web-based programs, and other vital business information. As the complexity of small company networks has increased, and as the need for enterprise-class protection, dependability, and recoverability has become the norm for organizations of all sizes, effective deployment and maintenance of RIM BlackBerry solutions has become more challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small organizations frequently turn to external consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, doing away with the necessity for an internal BlackBerry technology specialist and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-Gold certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's proven online support capabilities, gives small businesses an economical solution for incorporating RIM BlackBerry products productively into their business information network.

Progent's consultants can assist your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration tools to enable you to track and control BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize wireless applications, and ensure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and safely.

Consulting Services for BlackBerry BES Server
RIM's high-end solution for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, Domino, or Groupwise clients to transmit and receive emails that stay encrypted during wireless transit to ensure maximum data protection. BlackBerry BES Server also streamlines a broad selection of critical administrative jobs that span from BlackBerry configuration and upgrades to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-qualified consultants can assist you to use BlackBerry BES Server to do basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Update BlackBerry device software remotely
  • Control client settings with BES Server's extensive library of IT policies

Progent's BlackBerry-qualified engineers can also help your company to use BES Server to perform important tasks not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Configure and manage BlackBerry's high-availability architecture based on VMware
  • Install BlackBerry devices wirelessly
  • Set custom management roles
  • Monitor and report on the overall health of your solution

Some Ways That Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization problems to designing mobile workforce solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to carry out common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified experts can also help you to troubleshoot a broad array of issues concerning synchronization, device recognition, email reconciliation, web browsing, mobile connections, IM, PC application installation, and Desktop Redirector.

As a leader in providing nationwide remote help for small company networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile technical support expenses low and, by dealing with problems promptly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Exchange and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, manage Exchange data flow, generate, update, and apply WLAN and VPN configurations, set up SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements assessment, system design, installation planning and implementation, performance tuning, design of a high-availability environment, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to design a mobile wireless solution that fits within your IT budget and supports your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which administration approach and physical components meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed choices about options for software editions, server hardware and storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry consultant can help you to select and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Qualified Consultant
In order to ask Progent about professional support for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.
















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