Immediate Online Help for Anchorage Computer Networks
Immediate Remote Technical Support for Anchorage SystemsFor businesses in Anchorage or anywhere in the state of Alaska, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers provide excellent leverage because they have the practical experience and are equipped with the advanced tools needed to resolve most network problems quickly. Efficient support reduces direct costs since solutions require minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect costs by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you receive. In contrast to typical online support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast solutions somehow end up as large invoices. Progent's skill at handling problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized tools and field-proven processes that ensure the highest degree of efficiency for online engineering help and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your company's network remotely without compromising corporate security.

Progent's advanced customer support database application keeps extensive records describing all support that Progent's clients have received. Progent's team engineers have access to the records of services delivered to every Progent client by every Progent engineer. This archive of trouble tickets and fixes is organized as a quickly exploitable internal knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft open up other massive technical databases and allow priority response from manufacturers' internal engineering staff so Progent's remote service specialists can arrive at optimal solutions promptly.

Remote services provided by Progent to clients in Anchorage and anywhere in the state of Alaska include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's leading corporations. The ProSight series of outsourced network management services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability either to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who don't have the money or time to assemble and manage an internal Call Center but who need fast response from an effective Help Desk with professional phone support as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless addition to your established Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle the toughest technical issues, or be ready in those circumstances when your regular service providers are swamped.

    Progent's Call Center team of seasoned information technology consultants offers your clients in Anchorage or anywhere in the state of Alaska fast communication with a reliable support group with years of experience offering telephone-based consulting and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a major enabler of business success, and Progent's policy is to solve instead of just report technical problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers remote advanced consulting expertise and training in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. To learn additional information on Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Anchorage, or anywhere in the state of Alaska, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing looming problems before they expand into network outages, automated monitoring can minimize inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a mix of platforms.
How Your Anchorage Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Anchorage or anywhere in the state of Alaska, Progent's phone-based computer support engineers are ready to provide effective and affordable IT support the moment your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Anchorage company relies on a local freelance consultant or employs a full time organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to solve sudden network crises or particularly complicated integration problems.

Features of Progent's Online Network Support for Anchorage
Progent's phone help, Internet-based repair, system security expertise, and system administration services offer companies in Anchorage or throughout the state of Alaska unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk Call Center services and network management, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.