Fast Online Support for Anchorage Networks
Urgent Online Help for Anchorage SystemsFor companies in Anchorage or anywhere in the state of Alaska, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the services of CISSP and CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer excellent leverage because they possess the practical experience and are equipped with the advanced technology necessary to solve most information system issues quickly. Efficient support lowers direct costs because service calls use up minimal billable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your company saves additionally in incidental costs by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced online consulting know-how is particularly valuable for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to many remote service organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing do away with situations where speedy. minor fixes somehow end up as large tabs. Progent's skill at handling problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for online consulting and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's network without compromising network security.

Progent's powerful technical support database system stores comprehensive histories describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of assistance delivered to every Progent client by every Progent consultant. This history of issues and resolutions is structured as a conveniently searchable internal knowledge base that permits Progent's online support professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and formal relationships with key vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow fast access to vendors' in-house support staff so Progent's remote consulting specialists are able to come up with the most efficient solutions promptly.

Online technical support services offered by Progent to companies in Anchorage and anywhere in the state of Alaska include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight line of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are ideal for organizations who lack the resources to support an internal Help Desk but who require fast communication with a reliable Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk or revamping your existing one, identifying or customizing Call Center software products to handle the unique needs of your corporation, or adding occasional online staff to reinforce your in-house Help Desk resources during unusually busy events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran information technology professionals offers your workers in Anchorage or anywhere in the state of Alaska quick assistance from a dependable technical support group with substantial background offering telephone-based support and online diagnostics for IT systems that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a solid contributor to business success, and Progent's aim is to solve instead of merely record technical issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Group offers remote advanced engineering support and education in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Excel. To read more on Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Anchorage, or anywhere in the state of Alaska, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your IT maintenance is proactive and automated. By detecting possible trouble spots before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive network crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or networks that incorporate a variety of platforms.
How Your Anchorage Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Anchorage or anywhere in the state of Alaska, Progent's phone-based computer support specialists are ready to deliver expert and economical IT help whenever your organization has to have it. Long experience offering remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Anchorage organization deals with a local freelance support technician or maintains a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to solve sudden system crises or particularly tough integration problems.

Benefits of Progent's Network Help for Organizations in Anchorage
Progent's remote IT consulting services allow your Anchorage company to enjoy the benefits of on-call, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by being more available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    With most companies in Anchorage or anywhere in Alaska, nearby network service providers, whether consisting of freelance consultants or a full-time maintenance staff, can handle the majority of technical issues. However, serious problems can occur when local resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your local support people. In these cases, Progent's on-call service experts give you an easy, quick, and economical solution to augment your local resources and to convey useful information to increase your capability to deal with future issues locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller businesses commonly rely on individual freelance service providers. Although freelance consultants have smaller overhead than big consulting companies and can often charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of backup personnel may require your company to go without assistance during an emergency. As your company grows, system unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of backup service expertise to insure your IT system is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often start with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get piled onto a weak foundation. When a company grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly designed systems need careful analysis, smart strategic planning, and wide technical knowledge to upgrade to a system architecture able to deliver the solid foundation to meet critical business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations need advice and technical training to navigate through an increasingly complex maze of technology options available for promoting business success and improving productivity. These companies do not need a computer engineer who is motivated to resell a certain vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical expertise with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Full Range of Servers
    Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help per minute. As a result, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be forced to allow minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to every client. The discipline of detailing and organizing service activity allows more effective support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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