Fast and Affordable Online Technical Support for Anchorage Information Networks
Immediate Remote Support for Anchorage NetworksFor organizations located in Anchorage or anywhere in Alaska, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the assistance of CISSP and CISM-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer exceptional value due to the fact that they possess the practical background and have access to the advanced technology needed to solve most network issues quickly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you receive. In contrast to typical remote support organizations, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where speedy. minor fixes somehow turn into substantial tabs. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which allow the maximum level of efficiency for remote engineering help and repair for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your company's environment remotely without compromising system security.

Progent's proven technical support reporting system maintains comprehensive documentation of the service that Progent's customers have been provided. Progent's team consultants have access to the history of services delivered to every Progent client by any Progent engineer. This database of anomalies and solutions is stored as a quickly searchable proprietary knowledge base that permits Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close partnerships with key technology companies such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote service experts can come up with optimal resolutions in the least time.

Online technical services provided by Progent to businesses in Anchorage and throughout the state of Alaska include:

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the money or time to create an internal Help Desk but who need fast communication with an effective Call Center with proficient telephone assistance plus the ability to escalate complex problems to advanced consultants.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk Call Center or improving your current organization, identifying or enhancing Help Desk Call Center software products to meet the particular needs of your company, or providing occasional online staff to work with your existing Help Desk Call Center group to deal with high-demand events like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned network experts provides your clients in Anchorage or anywhere in the state of Alaska rapid communication with a reliable technical support resource with substantial background providing telephone-based consulting and online diagnostics for networks powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a key enabler of business success, and Progent's target is to fix rather than just document technical issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting staff offers online professional engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Network Monitoring Support
    Progent offers businesses in Anchorage, or anywhere in the state of Alaska, remote network and server monitoring services based on System Center Operations Manager, configured by Progent to accommodate your business so your IT support is proactive rather than reactive. By detecting possible problems before they result in crashes, system monitoring can ward off disruptive and expensive network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac environments, Windows networks, or environments that support multiple OS platforms.
How Your Anchorage Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based help with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Anchorage or anywhere in the state of Alaska, Progent's online computer support specialists can provide effective and cost-effective IT help the instant your business needs it. Long experience offering online technical assistance has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.

Even if your Anchorage organization relies on a regular freelance consultant or employs a full time organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to address unexpected system crises or particularly challenging integration problems.

Details of Progent's Online Network Support for Anchorage
Progent's online help, remote repair, network security consulting, and system administration services give companies in Anchorage or throughout the state of Alaska unparalleled leverage for your IT investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk Call Center services and system management, Progent's professionals can deliver your organization world class IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of IT background, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional experience, at the front lines of network support, executing a wide range of IT tasks for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical capability, but also a support engineer with proven approaches for using technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation transmitted by each staff member to each customer. The discipline of documenting and organizing support activity allows more effective service and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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