Remote Network Support for Anchorage Small Office IT Networks
For small companies and new ventures in Anchorage or anywhere in the state of Alaska, Progent's online computer support engineers are ready to deliver effective and economical system help whenever your organization needs it. Long experience delivering online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair network problems quickly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Anchorage office works with a regular freelance consultant or maintains an in-house organization that know how to deal with typical computer issues, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to solve sudden network emergencies or especially tough integration projects.
Details of Progent's Remote Computer Services for Anchorage
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services offer small businesses in Anchorage or throughout the state of Alaska the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and system administration, Progent's experts can deliver your company world class IT support while permitting you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support program include:
Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to small businesses in Anchorage and is also ideal for networks in more remote areas of Alaska that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the use of a wide selection of Microsoft support utilities, technical information, and on-going training.
By the Minute Rates to Minimize Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for online support and asks for no periodic subscription fee. This protects you from facing big bills for quick fixes.
Availability of Cisco Network Design Specialists
As a Registered Partner for Cisco Systems, Progent offers help from on-staff specialists with skill in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
Application Experts Group
Progent's core consulting services consist of system integration, Microsoft Exchange expertise, network security design, and Help Desk Call Center services. Progent's Experts Team can provide in-depth consulting expertise in specific business applications. Support offered by the Application Experts Team covers:
By offering a convenient centralized resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that fit the special needs of your company.
State of the Art Remote Access Tools
Secure online connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it possible to produce fast solutions to problems that might otherwise demand a costly onsite visit. Effective remote access software and experienced technicians combine to enable Progent to resolve most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.
Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
24-hour Service for Maximum System Availability
For small offices with mission-critical applications, Progent offers 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft's MOM platform, this offering can help produce high network availability.
Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious small businesses whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
Benefits of Progent's Network Help for Small Businesses in Anchorage
Progent's remote support services enable your City# small company to enjoy the advantages of on-call, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic worth by becoming more reliable, productive, and protected. Advantages to your business include:
Convenient virtual expansion of your on-site IT resources
With most small offices in Anchorage or anywhere in Alaska, nearby computer support providers, whether represented by independent consultants or an internal IT staff, can resolve the majority of technical problems. However, major troubles may occur when local resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your usual support personnel. In these situations, Progent's online support experts offer a convenient, quick, and affordable solution to augment your regular resources and to pass on valuable knowledge to improve your capability to resolve future issues in-house.
Reduced Reliance on Freelance Service Providers
For IT support, small businesses often depend on independent freelance consultants. While independent service people carry less overhead than big consulting organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the lack of fallback personnel may require your company to wait for help during an emergency. As your small business grows, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your IT system remains available.
Build a Scalable Foundation for Smooth Growth
New companies typically begin with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get thrown onto an unstable foundation. As a network grows, stability and expandability problems can hinder the success of the organization. These poorly built environments need careful analysis, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure that can offer the stable foundation to meet current business requirements and facilitate future growth.
Work with Problem Solvers Instead of Product Resellers
Small businesses require advice and technical education to negotiate an increasingly complex maze of technology options capable of promoting business success and improving productivity. Businesses do not need a network engineer who is attempting to sell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed
solution is built around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical consulting with the best interests of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow small offices to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over=stretched in-house resources.
Best Practices
Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the front lines of IT service, performing a wide range of technical tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems quickly.
Value Pricing
Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.
Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to every customer. The discipline of detailing and archiving service activity results in more effective service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who won’t let go of vital service information.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and productive.
24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. This package allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Cisco Unified Communications system for Voice over IP gives you the foundation and feature set for building a unified converged communications system that can handle voice, video, and data traffic at the same time. The Unified Communications product line delivers this functionality while sustaining a high level of network availability, Quality of Service, and protection. Progent can give you access to a Cisco Certified Internetwork Expert or CCNP Engineer to help you deploy Cisco Voice over IP technology. Progent’s VoIP consultants can evaluate your existing IT system and Internet access channels to see whether your setup is optimized to support Voive over IP products efficiently, assist you to choose and implement Cisco products that make sense for today's needs and future growth plans, and integrate your Cisco VoIP system with technology from other vendors. Progent is able to offer expertise in the complete line of Cisco IP Telephony products such as Cisco Unity and Cisco CallManager Express.
Progent's Microsoft-certified consultants can help you evaluate the possible benefits of Hyper-V-based virtualization for your company, conduct pilot implementations to validate Hyper-V's compatibility with your production software, evaluate your network architecture for optimal operation with virtualization solutions, assist you in upgrading to Windows Server 2008 and setting up, train your IT personnel to monitor and manage Hyper-V, provide expert consulting support for improving the protection of your virtual machines, establish and validate business continuity processes that maximize network availability, and deliver continuing consulting and technical support including affordable low-cost online repair and turn-key Help Desk outsourcing.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business deploy and maintain Cisco’s security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to administer and offer the versatility to evolve with your 1:25 PM 6/28/2006changing business requirements. Progent’s Cisco-qualified network experts support Cisco’s comprehensive line of products targeted at preventing data theft, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can help you integrate Cisco technology to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control framework for user certification, authorization, and tracking from an easy-to-use Web interface.
Global Information Assurance Certification was established in 1999 to certify the knowledge of information technology security professionals. GIAC's goal is to verify that an accredited professional has the skills needed to provide support in important categories of network, data, and application software security. GIAC accreditations are recognized by companies and institutions around the world including and the United States National Security Agency (NSA). Progent can provide the support of GIAC certified professionals for any of the network security services covered within GIAC accreditation topics including auditing perimeters, incident handling, intrusion detection, and web-based services security.
Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Mid-size companies who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and efficient.
Even if your company has a small network services group and a modest IT budget, your information network can still feature the same high reliability and responsiveness that once required a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified IT professionals, the most recent system management software for proactive monitoring and threshold alarms, and cost-effective service programs such as a help desk call center to keep your mission-critical business applications and servers operating. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and program monitoring to reduce support costs, fix trouble spots quickly, and anticipate issues before they degrade system performance. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver complete event management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to give small business networks enterprise-class availability, security and capacity.
If your company is producing Linux-based software on a network that includes MS Windows-based processors, desktops, and office applications, Progent can provide comprehensive IT outsourcing that allows you to focus on your area of strategic expertise while avoiding the continual hassle of managing your business network. Through the use of smart server monitoring and by delivering online and in-person assistance when your company needs it, Progent offers an economical solution for maintaining an information system that provides excellent reliability, security, and performance. Progent's Linux developer assistance offerings include comprehensive information technology outsourcing, virtual infrastructure, remote and on-siteservice and troubleshooting, proactive network monitoring, and help desk outsourcing.
The service background of Progent's certified Windows Server consulting team, with an average of more than 11 years of work in Microsoft technology, ensures you success in selecting the edition and configuration of Windows 2003 Server that aligns best with your business strategy. Progent can also assist you with planning, installing, administering and troubleshooting powerful information technology applications powered by Windows Server, and can streamline your migration from Windows 2000 or Windows NT.
Progent can provide voice and VoIP services from AT&T, Broadwing, and Speakeasy. Voice services available through Progent include long distance, toll-free, local, teleconference and web meeting, Voice Over IP, and wireless. Progent can also help you to incorporate voice communications services into your computer environment and your business processes so that your company gets all the benefits of the exciting convergence of voice and data solutions. Progent can deliver a full range of Voice over IP consulting services to offer your business a competitive edge and a smooth growth path as technology evolves.
