Immediate Remote Help for Anchorage IT Networks
Immediate Phone Consulting for Anchorage SystemsFor businesses located in Anchorage or anywhere in the state of Alaska, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support engineers offer excellent leverage because they have the practical experience and are equipped with the sophisticated tools needed to solve most network issues rapidly. This lowers direct expenses because solutions require fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many online support firms, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where speedy. minor fixes somehow end up as major tabs. Progent's skill at handling problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes which ensure the highest level of effectiveness for online help and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your company's network remotely without violating system security.

Progent's sophisticated technical support reporting system keeps thorough histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance provided to each customer by every engineer. This archive of problems and solutions is structured as a quickly exploitable internal database that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts can come up with the best solutions quickly.

Online support services offered by Progent to clients in Anchorage and anywhere in the state of Alaska include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the resources to build and maintain an in-house Help Desk but who need fast communication with an effective Help Desk with proficient phone support plus the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a seamless addition to your established Call Center staff. Progent's Virtual Call Center can operate as a an escalation alternative to handle the toughest network problems, or be available in hectic situations when your other service providers are overwhelmed.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Anchorage or anywhere in the state of Alaska quick communication with an efficient network service resource with extensive background providing telephone-based consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's policy is to solve and not merely report IT problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply remote and in-depth consulting support and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, custom development, and education services, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Anchorage, or anywhere in the state of Alaska, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your computer support is proactive rather than reactive. By anticipating possible problems before they grow into full-scale emergencies, automated monitoring can head off disruptive and expensive information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a mix of platforms.
How Your Anchorage Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Anchorage or throughout the state of Alaska, Progent's online computer support specialists are ready to provide professional and affordable IT help whenever your company needs it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair computer problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Anchorage office relies on a local freelance consultant or employs a full time organization that know how to handle typical network problems, Progentís Microsoft certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to solve unexpected system crises or especially challenging integration projects.

Details of Progent's Online Network Support for Anchorage
Progent's online help, remote troubleshooting, system security expertise, and system management services give companies in Anchorage or throughout the state of Alaska unparalleled leverage for your support investment. Whether you require one-time telephone support and remote troubleshooting or full-time Help Desk Call Center support and network administration, Progent's experts can provide your organization world class network support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT experience, refined support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry experience, at the forefront of network support, performing a broad range of IT tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are billed only for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for support services provided during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent has few competitors. Companies who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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