Fast Remote Help for Anchorage Information Networks
Urgent Phone Consulting for Anchorage NetworksFor organizations in Anchorage or anywhere in the state of Alaska, Progent provides remote technical support for information systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified professionals have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to resolve most network issues rapidly. Efficient support lowers immediate expenses because service calls accumulate minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support expertise is especially important for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you are charged only for the services that you actually get. Unlike typical online service companies, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent situations where fast repairs manage to turn into large tabs. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and field-proven processes which allow the highest degree of efficiency for online help and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to link to your environment without breaching network security.

Progent's advanced customer support reporting system stores comprehensive documentation of the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of assistance delivered to every Progent client by any consultant. This archive of issues and solutions is organized as an easily retrievable support database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and formal relationships with major vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts are able to determine the best resolutions quickly.

Online technical support services provided by Progent to customers in Anchorage and anywhere in the state of Alaska include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, and network infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight Systems Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all potential problems can be resolved before they can impact productivity Learn more about ProSight Systems Watch server and desktop automated management consulting.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the budget to create an in-house Help Desk Call Center but who need quick communication with a reliable Call Center with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk or enhancing your existing one, evaluating or enhancing Help Desk Call Center software products to address the particular demands of your corporation, or adding temporary online personnel to supplement your existing Help Desk Call Center group during unusually busy scenarios such as software migrations, major updates, or installing brand new applications.

    Progent's Call Center staff of veteran information technology consultants offers your clients in Anchorage or anywhere in the state of Alaska instant contact with a large support group with years of background providing phone support and remote repair service for IT systems based on Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a significant driver of business performance, and Progent's goal is to resolve instead of merely report network problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting staff can supply remote professional engineering expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, MS Word, and MS Excel. To learn additional information about Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Anchorage, or anywhere in the state of Alaska, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By anticipating potential issues before they grow into crashes, proactive monitoring can head off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Windows environments, or networks based on a mix of operating systems.
How Your Anchorage Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote expertise with Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Anchorage or throughout the state of Alaska, Progent's phone-based network support specialists are ready to deliver effective and affordable IT help the moment your business has to have it. More than a decade of delivering remote repair services has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix computer problems rapidly while eliminating the cost and lost time associated with on-site support calls.

Even if your Anchorage business deals with a regular independent consultant or employs an in-house organization that know how to handle common computer issues, Progentís Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve unexpected system crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in Anchorage
Progent's remote technical help services allow your Anchorage company to experience the advantages of immediate, expert IT support without the cost of maintaining an in-house IT organization. Your network will derive greater business worth by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Anchorage or anywhere in Alaska, nearby network service providers, whether represented by freelance consultants or an internal maintenance staff, can deal with typical technical issues. However, IT crises sometimes strike when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these instances, Progent's online service specialists give you a convenient, quick, and budget-friendly way to augment your local resources and to transfer useful information to improve your capability to handle future problems locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller organizations commonly depend on individual freelance service providers. Although independent service people have smaller internal costs than big consulting companies and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your network grows, network downtime and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup support experts to make sure your network remains available.

  • Build a Solid Foundation for Smooth Growth
    Businesses typically start with an IT architecture implemented on a modest budget. Without a strong infrastructure, slap-dash repairs can get piled onto a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the business. These badly designed systems require careful assessment, smart long-term planning, and wide IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices need guidance and technical education to navigate through an ever more complex maze of technology alternatives capable of accelerating business growth and enhancing efficiency. Businesses do not need a computer consultant who is trying to sell a specific vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical background, refined remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, at the front lines of IT service, executing a broad range of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

© 2002- 2018 Progent Corporation. All rights reserved.