Immediate Online Troubleshooting for Anchorage Computer Networks
Urgent Remote Technical Support for Anchorage SystemsFor organizations in Anchorage or anywhere in the state of Alaska, Progent provides online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage because they possess the real-world experience and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. This lowers immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves additionally in indirect expenses by minimizing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. Unlike many remote service firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast repairs somehow end up as major invoices. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and proven methodologies that permit the maximum level of efficiency for online engineering help and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's remote service group to connect to your system without breaching system security.

Progent's powerful technical support reporting system keeps thorough documentation describing all service that Progent's customers have been provided. Progent's team service personnel have access to the records of services rendered to every Progent customer by any engineer. This database of trouble tickets and responses is stored as a quickly exploitable support knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft open up additional extensive support databases and allow fast access to vendors' internal support staff with the result that Progent's online service experts can find the most efficient resolutions in the least time.

Remote technical support services available from Progent to businesses in Anchorage and throughout the state of Alaska include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Call Center programs for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for companies who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast response from a dependable Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your current one, selecting or customizing Call Center software to handle the particular demands of your corporation, or providing occasional phone support personnel to work with your in-house Help Desk Call Center team to handle unusually busy events such as software migrations, mass upgrades, or installing new applications.

    Progent's Call Center team of experienced network experts gives your customers in Anchorage or anywhere in the state of Alaska instant assistance from a large technical support group with substantial experience delivering telephone-based support and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a major driver of business efficiency, and Progent's intent is to solve and not simply report network issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Team can supply phone-based professional engineering support and training in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Anchorage, or anywhere in the state of Alaska, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your network support is proactive and automated. By anticipating possible trouble spots before they expand into downtime, proactive monitoring can head off inconvenient and costly service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a mix of operating systems.
How Your Anchorage Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Anchorage or anywhere in the state of Alaska, Progent's online network support specialists are ready to deliver effective and cost-effective IT help whenever your business has to have it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve IT problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Anchorage organization works with a regular freelance consultant or maintains an in-house organization that know how to handle common network issues, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected network crises or especially complex integration projects.

Features of Progent's Online Network Support for Anchorage
Progent's phone help, remote repair, system security consulting, and network administration services offer offices in Anchorage or anywhere in the state of Alaska unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, at the forefront of network support, performing a wide variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for applying technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you owe only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by each staff member to each client. The discipline of detailing and archiving support records results in more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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