Fast Remote Technical Support for Anchorage UNIX, Linux, or Solaris NetworksFor small companies in Anchorage or anywhere in Alaska, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support services represent exceptional value because they are equipped with the real-world experience and the advanced tools to resolve the majority of information system problems rapidly. This reduces immediate expenses since solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing policy for online help is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you receive. Unlike many remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent situations where quick fixes somehow end up as substantial bills. Progent's skill at handling technical issues efficiently translates into your business spending less cash.

Progent's Online Service Technologies
Over time, Progent has refined a set of optimized technologies and field-proven methodologies that promote the maximum degree of effectiveness for remote consulting and troubleshooting for small company information networks. Progent offers safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your company's environment remotely without breaching system security.

Progent's proprietary service database system stores comprehensive documentation for the support that Progent's clients have been provided. Progent's staff engineers have access to the details of all help rendered to every Progent client by every consultant. This database of issues and fixes is structured as a quickly accessible support database that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online consulting experts are able to come up with optimal solutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's remote support in Anchorage or anywhere in Alaska or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's online technical support experts possess credentials in a comprehensive array of products and technologies. This broad range of IT skills allows Progent's consultants to manage almost any crisis likely to crop up in a small business network. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, CCDA and CCDP.

To help customers with multi-operating system networks, Progent also provides the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based services available from Progent to customers in Anchorage and anywhere in the state of Alaska include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services cover a wide spectrum of computer technology such as system infrastructure, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent phone-based assistance for diagnosing problems affecting UNIX/Linux networks based on leading versions of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Consultants for Anchorage, AlaskaThe Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most intractable issues occurring in network infrastructure planning, deployment, maintenance, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad experience enables them to resolve the most complex problems quickly. In common instances, less qualified service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Few support providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers fast phone access to a CCIE so you can receive immediate support for complex network issues that are lowering business productivity but are not within the scope of your local computer service group or consultant. Progent's Cisco CCIE support experts can interface to your computer system using state-of-the-art on-line troubleshooting technology to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading family of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Authorized Windows Expertise
    Windows Support for Anchorage, AlaskaProgent's Microsoft-qualified online service experts can provide computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint 2013 application development, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of online desktop support and troubleshooting services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified Network Security Specialists
    CISSP Qualified Network Security Experts for Anchorage, AlaskaProgent's certified CISSP and ISSAP security engineers offer a range of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help your company to recover rapidly following a serious penetration. Security services offered by Progent include: comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging system against spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special projects that small businesses frequently need. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who lack the money or time to create an in-house Help Desk but who need fast response from a dependable Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless reinforcement of your current Call Center resources. Progent's Virtual Help Desk can serve as an escalation alternative to resolve the most difficult computer system problems, or be available in hectic instances when your other resources are too busy.

    Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk or improving your existing organization, selecting or customizing Help Desk software to address the particular needs of your corporation, or providing temporary phone support staff to reinforce your existing Help Desk Call Center resources to handle unusually busy events like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of veteran information technology experts provides your clients in Anchorage or anywhere in the state of Alaska fast assistance from an effective technical support group with substantial background delivering phone support and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk the reputation as a major contributor to business success, and Progent's intent is to resolve rather than merely record network problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth consulting expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Word, and Microsoft Office Excel. For more information about Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac professionals can promote the creative facets of Apple Mac systems by offering phone-based help support and education in imaging, audio, and video. Progent's consultants can provide help in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio or video or putting together an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent offers companies in Anchorage, or anywhere in the state of Alaska, remote computer system monitoring support powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your network maintenance is proactive and automated. By spotting potential trouble spots before they cause downtime, automated monitoring can minimize stressful and costly information system failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows environments, or environments that incorporate a variety of platforms.

How Your Anchorage Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.