UNIX and Linux Online Consulting for Anchorage Small Office Network Systems
For small and midsize companies in Anchorage or anywhere in Alaska, Progent offers 24x7 online help for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. In addition, Progent can furnish the consultation Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.
Progent's remote technical support services offer exceptional leverage due to the fact that they have the practical background and the advanced tools to solve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions require a smaller number of billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to many online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent scenarios where quick repairs manage to end up as big bills. Progent's penchant for disposing of technical issues efficiently translates into your business saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of optimized tools and proven processes that allow the maximum level of effectiveness for remote consulting and troubleshooting for small company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco Systems, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's online support team to connect to your system without violating network security.
Progent's proprietary service reporting application maintains comprehensive histories for all support that Progent's clients have received. Progent's team consultants have access to the history of all help provided to each Progent customer by every consultant. This history of problems and resolutions is organized as a quickly retrievable internal knowledge base that enables Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close partnerships with important vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and to manufacturers' in-house support staff so Progent's online consulting engineers are able to determine optimal resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Mac OS X Computer Support. Assistance from Progent
To initiate Progent's phone support in Anchorage or anywhere in Alaska or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent need for network support, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's phone-based technical support engineers offer credentials in an extensive array of technologies. This wide range of IT skills allows Progent's engineers to tackle virtually any problem that may take place in a small or midsize company network. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-operating system environments, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP consultants.
Phone-based technical services Offered by Progent to companies in Anchorage and anywhere in the state of Alaska include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote consulting services address a wide array of information technology including network architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and easy management, and migration from older systems to Windows or Linux environments. Progent's group-based approach to solving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help diagnosing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:
Talk to a Cisco CCIE for Complex Network Problem Solving The Cisco Certified Internetwork Expert credential is the highest accreditation for network consultants, and indicates an individual's network technology skills at the master level. Cisco qualified CCIEs know how to resolve even the most complex problems surrounding network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an excellent value since their broad experience permits them to resolve even the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Few service providers make Cisco CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a Cisco Systems authorized CCIE so your company can receive urgent assistance for serious network infrastructure issues that are lowering business efficiency but are outside the experience of your local network maintenance personnel. Progent's Cisco CCIE engineers can tie into your network using advanced on-line troubleshooting technology in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified MS Windows Expertise Progent's Microsoft-qualified online support professionals offer computer repair and IT support for the complete line of Microsoft server and application technology. Progent is a Microsoft Gold Certified Partner network support firm and can offer your company the help of consulting engineers who can assist to configure, maintain and administer the entire suite of Microsoft Windows Servers such as Windows 2003 Server, Microsoft SQL Server, Microsoft ISA Server 2006, Biztalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Application Center, SharePoint Services, Virtual Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified Network Security Specialists Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover quicky following a damaging breach. Security solutions available from Progent include: thorough security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile access; protecting your messaging system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects that small companies frequently need. Billing rates for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote consulting services include:
Call Center Expertise
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for small organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast access to an effective Help Desk Call Center with proficient telephone support plus the expertise to escalate the most challenging tasks to high-level engineers.
Progent’s Virtual Help Desk is intended for larger businesses and serves as a transparent extension of your established Helpdesk team. Progent's Virtual Call Center can act as a an escalation option for the most difficult technical issues, or be available in those circumstances when your other service providers are overwhelmed.
Progent's Help Desk consulting support can assist you in creating an efficient new Help Desk or enhancing your established one, identifying or modifying Help Desk Call Center application software to handle the unique demands of your business, or providing occasional phone support staff to work with your internal Help Desk Call Center resources to handle unusually busy scenarios like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk team of veteran network experts gives your computer users in Anchorage or anywhere in the state of Alaska rapid assistance from a reliable support group with extensive experience delivering telephone-based consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a solid driver of company productivity, and Progent's target is to fix instead of simply annotate network problems.
Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team offers online and in-depth engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and MS Office Excel. To read more about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the artistic elements of Mac systems by providing phone-based help services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio/video or putting together an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Anchorage, or anywhere in the state of Alaska, online computer system monitoring services based on MS Operations Manage (MOM), customized by Progent to suit your business so that your computer support is proactive and automated. By exposing looming problems before they grow into network outages, remote monitoring can head off stressful and costly service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or systems that incorporate a variety of OS platforms.
How Your Anchorage Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple Mac environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or email information@progent.com.
E-Mail Guard from Postini offers constantly updated spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini partner and support firm. If your company is too small to purchase for a standard Postini license, you can still have the use of Postini’s Perimeter Manager technology via Progent’s E-Mail Guard anti-spam and antivirus aggregation program. Progent’s certified email protection consultants can help you devise an email defense strategy that features anti-spam and antivirus products and processes.
Progent's Apple Mac experts can support the creative aspect of Mac environments by providing help services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Progent’s wireless consultants can help small organizations plan, select, test, configure and maintain secure building-to-building wireless bridges that integrate seamlessly into your IT network while providing a level of protection that equals or exceeds wireline interfaces. Progent provides expertise in wireless network products from Cisco Aironet, Proxim, and other office wireless vendors and can help you identify and deploy the wireless connectivity technology that match your business requirements.
Small to mid-sized companies can now get all the benefits of MOM and also have quick access to Progent’s Microsoft and Cisco qualified network support experts. With Progent's economically priced IT support programs, mid-size organizations can choose a simple MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in MOM 2005 and MOM 2000 to provide small business information systems world-class reliability, protection and performance.
If your office network combines UNIX, Linux or Solaris technology with Microsoft Windows, Progent can help you to incorporate your servers into a cohesive network that allows all your OS platforms to coexist for easy management, transparent information exchange, high reliability, superior performance, and tight security. Progent's UNIX and Windows coexistence assistance services include IT architecture integration and service, consulting for Windows services for UNIX, remote network monitoring and administration, online network help and troubleshooting, in-person technical support, and help desk services.
The open structure of Microsoft Dynamics Great Plains makes it possible to design custom applications that have all of the basic capability of popular Microsoft Dynamics Great Plains solutions but also meet the particular requirements of your business. With access to the Modifier that comes with MS Visual Basic for Applications, developers can work with the most widely used programming platform in the industry to adapt Microsoft Great Plains information views, create or edit business logic, customize forms and reports, or extend integration with Microsoft Office software. Progent's expertise with Microsoft .NET tools, Microsoft SQL Server consulting, and programming experience with VBasic, XML and other software environments make it possible to create custom line-of-business applications and eCommerce programs that work transparently with Microsoft Dynamics Great Plains.
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to every customer. The practice of detailing and organizing support records results in more efficient service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the fast creation of cutting-edge enterprise-class programs that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.
Progent's Microsoft and Cisco authorized Consultants offer several ways to help medium-size and large businesses develop an efficient and productive in-house Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process analysis and improvement, management reporting, training of internal staff, and documentation of processes. Progent's Software Selection and Integration Services help companies sift through the various top level Help Desk software packages available and decide which products may be too costly, lack critical functions, or align poorly with your organization's business goals. Progent also offers temporary staffing for companies who need to augment their in-house Help Desk staff for occasional tasks or to fill in for vacationing or indisposed workers.
Progent offers national urgent help and consulting services for companies that operate UNIX or Linux networks or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote IT help offers optimum leverage for your information technology dollar by preserving client productivity and limiting the hours charged for network repair services. Sophisticated online access technology and skilled service specialists and consultants combine to enable Progent to handle the majority of IT problems without squandering time and money by traveling to your location. In the vast majority of cases your IT issues can be dealt with by telephone or via a mix of telephone help and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISM qualified security professionals to assist with the most difficult network issues.
Progent is a Certified Cisco Partner offering on-staff certified consultants ready to assist you to deploy or maintain Cisco-powered network solutions. As a Certified Partner for Cisco, Progent offers the expertise of Progent's on-call CCIE-qualified professionals who have experience in planning, implementing and repairing networking environments powered by Cisco technology. Because Progent is also a Microsoft Gold Partner and provides world-class support for a broad range of commercial software, Progent can show you how to assist you to find end-to-end IT solutions that maximize the business benefit of your network. Cisco's industry-leading line of networking and security products supported by Progent includes PIX and ASA family firewalls, protected high-bandwidth and multi-function routers, Cisco Aironet wireless access points, wired and wireless voice over IP phones and systems, Catalyst Series switches, plus security and Virtual Private Network technology.
Progent’s Cisco-qualified technology experts offer experienced PIX Firewall support services encompassing architecture, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack security, and secure connectivity services. Extending from compact, plug-and-play desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible combination of protection, performance and availability for business environments of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPSec VPN connectivity, intelligent access services, and extensive administrative solutions. Progent’s network consultants can show you how to choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's SonicWALL experts can show you how to pick, deploy, and maintain the SonicWALL Firewall, VPN and SonicWALL PRO product line and can provide training to allow you to support SonicWALL protection technology. Progent's CISSP certified consultants, CISM qualified security professionals, and CISA qualified IS security audit specialists can help you design a complete security strategy, including documented policies, and build protection into your business processes.
For small and midsize companies in Anchorage or anywhere in Alaska, Progent offers 24x7 online help for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. In addition, Progent can furnish the consultation Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.
The Cisco Certified Internetwork Expert credential is the highest accreditation for network consultants, and indicates an individual's network technology skills at the master level. Cisco qualified CCIEs know how to resolve even the most complex problems surrounding network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco System's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an excellent value since their broad experience permits them to resolve even the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Progent's Microsoft-qualified online support professionals offer computer repair and IT support for the complete line of Microsoft server and application technology. Progent is a 
Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to recover quicky following a damaging breach. Security solutions available from Progent include: thorough security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile access; protecting your messaging system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
