Urgent Phone Consulting for Anchorage UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Anchorage or anywhere in the state of Alaska, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.

Progent's remote support services represent exceptional value because they are equipped with the real-world background and the advanced technology to solve the majority of network issues quickly. Efficient support reduces direct costs since service calls require a smaller number of billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in incidental costs by reducing or avoiding system downtime and related losses due to business disruption, disgruntled clients, idle employees, and distracted management.

Progent's billing model for online help is structured to maximize the impact of your IT service dollar. Progent bills per minute for phone assistance, so you owe just for the support that you actually get. Unlike typical remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid scenarios where quick solutions somehow end up as major tabs. Progent's skill at dealing with technical issues quickly results in your company conserving money.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which ensure the highest level of efficiency for remote consulting and repair for small and midsize company information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the consultants of Progent's remote service group to access your company's system without breaching corporate security.

Progent's advanced technical support database system maintains comprehensive records for all support that Progent's clients have been provided. Progent's staff consultants have access to the details of assistance delivered to every client by every Progent engineer. This archive of problems and repairs is organized as a quickly exploitable internal knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and formal partnerships with key vendors such as Cisco and Microsoft permit access to additional vast technical knowledge bases and allow fast response from vendors' internal product engineers so Progent's online service experts are able to find optimal solutions promptly.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's remote services in Anchorage or anywhere in Alaska or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's remote consulting engineers have credentials in a comprehensive set of disciplines. This broad range of technical skills enables Progent's engineers to manage practically any emergency that may take place in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with mixed-operating system environments, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and ISSAP consultants.

Online support provided by Progent to clients in Anchorage and throughout the state of Alaska include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a broad range of information technology such as system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from older applications to current Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can provide emergency remote assistance for diagnosing problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Anchorage, AlaskaThe Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most complex problems encountered in network planning, deployment, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their deep experience allows them to fix the most complex problems rapidly. In typical instances, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Few support firms make Cisco CCIEs available to support small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can receive timely help for severe network infrastructure problems that are crippling worker efficiency but are beyond the scope of your local network support providers. Progent's Cisco CCIE engineers can interface to your network by means of sophisticated remote troubleshooting tools to provide efficient, secure, and economical analysis and repair. Progent's CCIEs can provide consulting for the complete line of Cisco's market leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • Certified MS Windows Experts
    Microsoft Windows Experts for Anchorage, AlaskaProgent's Microsoft-certified online support engineers offer network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your company the expertise of consulting engineers who can help you with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of remote desktop support services including Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified System Security Engineers
    CISSP Certified System Security Consultants for Anchorage, AlaskaProgent's certified CISSP and ISSAP network security engineers can provide a range of system protection solutions to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist your business to clean up rapidly after a serious penetration. Security solutions available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; installing firewalls; building safe mechanisms for remote and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects that small businesses frequently request. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Services
    Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for small businesses who lack the budget to build and maintain an internal Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and serves as a seamless extension of your current Call Center team. Progent's Virtual Help Desk Call Center can operate as an escalation option for the most difficult computer system issues, or be ready in those situations when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or enhancing your existing organization, identifying or modifying Call Center software to meet the particular demands of your business, or adding occasional online personnel to reinforce your in-house Help Desk Call Center resources during demanding events like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your computer users in Anchorage or anywhere in the state of Alaska instant access to a large support group with years of background delivering phone consulting and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a key driver of business productivity, and Progent's goal is to resolve and not just annotate technical issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers online professional consulting expertise and training in specific application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To learn more information concerning Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the imaginative elements of Macintosh computing by providing phone-based help support and education in graphics, audio, and motion video. Progent's support professionals offer help in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs like capturing or digitizing audio or video or establishing an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers companies in Anchorage, or anywhere in the state of Alaska, remote computer system monitoring services based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they result in network outages, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows networks, or systems based on multiple platforms.

How Your Anchorage Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with UNIX/Linux, Solaris, or Mac OS X networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.















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