Immediate Online Support for Anchorage UNIX or Linux SystemsFor small and midsize businesses in Anchorage or anywhere in Alaska, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft platforms. Progent has delivered online support to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity planning.

Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for remote help is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote support companies, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate situations where fast solutions somehow turn into major invoices. Progent's skill at solving problems quickly translates into your business saving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has developed a collection of customized technologies and field-tested processes which promote the highest degree of effectiveness for online help and repair for small company computer systems. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's online support team to link to your system remotely without compromising network security.

Progent's powerful service database application maintains comprehensive documentation for the support that Progent's customers have received. Progent's team service personnel have access to the history of assistance rendered to every client by every consultant. This history of anomalies and resolutions is structured as a readily exploitable support knowledge base that enables Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft permit access to additional massive technical support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service experts are able to find the best solutions quickly.

Get Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Anchorage or anywhere in Alaska or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's remote network support professionals have certified skills in an extensive array of products and technologies. This breadth of technical skills enables Progent's consultants to address almost any crisis that may crop up in a small company information system. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To help businesses with multi-platform networks, Progent also offers the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online services provided by Progent to clients in Anchorage and anywhere in the state of Alaska include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of computer technology such as network infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified management, and migration from older applications to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for analyzing anomalies within UNIX/Linux networks based on leading variants of UNIX such as:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Engineers for Anchorage, AlaskaThe Cisco CCIE credential is the top accreditation for network infrastructure engineers, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can resolve the most stubborn challenges occurring in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or locating program updates. CCIEs represent an exceptional value because their depth of expertise allows them to fix the most intractable problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get timely help for complex network infrastructure problems that are impacting business efficiency but are beyond the comfort zone of your ordinary network maintenance personnel. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of state-of-the-art remote support tools to perform fast, safe, and economical diagnosis and repair. Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.

  • Authorized Windows Experts
    MS Windows Support for Anchorage, AlaskaProgent's Microsoft-qualified remote support professionals offer computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2013 design, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a full range of online PC desktop support including Windows 7 migration support, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Qualified Network Security Specialists
    CISSP Qualified Network Security Engineers for Anchorage, AlaskaProgent's accredited CISM and CISSP security engineers can provide a variety of system protection services to improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recover rapidly after a serious penetration. Security solutions available from Progent include: in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure architectures for off-site and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting support to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies frequently need. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service offerings for small companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for small companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require fast access to an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and operates as a transparent reinforcement of your established Call Center team. Progent's Virtual Help Desk Call Center can act as an escalation option to handle the most difficult network challenges, or be available in hectic instances when your other resources are overwhelmed.

    Progent's Call Center consulting support can guide you in building an effective new Call Center or revamping your established organization, identifying or modifying Call Center application software to handle the particular demands of your business, or providing temporary online staff to supplement your in-house Help Desk group to handle high-demand events like software migrations, major updates, or rolling out new business software.

    Progent's Help Desk team of veteran information technology professionals provides your workers in Anchorage or anywhere in the state of Alaska quick access to an efficient support resource with years of experience offering phone help and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a solid contributor to company productivity, and Progent's goal is to resolve instead of merely annotate technical problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group can supply phone-based and in-depth consulting support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and MS Excel. To find out more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can support the imaginative components of Apple Mac systems by delivering remote help services and education in graphics, sound, and video. Progent's consultants offer expertise in a variety of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio/video or building an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Anchorage, or anywhere in the state of Alaska, online network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your computer support is proactive and automated. By exposing looming trouble spots before they expand into full-scale emergencies, automated monitoring can head off disruptive and costly information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a variety of platforms.

How Your Anchorage Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.

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