Immediate Online Support for Anchorage UNIX or Linux SystemsFor small companies in Anchorage or anywhere in Alaska, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.

Progent's online support engineers represent exceptional value because they have the practical background and the sophisticated tools to resolve the majority of network problems rapidly. This lowers immediate expenses because solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally in indirect costs by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing policy for remote help is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. In contrast to typical remote support firms, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from scenarios where quick solutions manage to turn into major bills. Progent's skill at dealing with problems efficiently results in your company saving cash.

Progent's Online Technical Support Technologies
Over time, Progent has refined an array of customized tools and field-proven processes which permit the maximum degree of effectiveness for remote help and troubleshooting for small business information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your environment without compromising network security.

Progent's advanced technical support reporting system keeps detailed records describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of support rendered to each Progent client by any Progent consultant. This archive of anomalies and responses is structured as a conveniently accessible proprietary database that permits Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick response from vendors' internal support staff so Progent's online service specialists are able to come up with optimal solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Help from Progent
To access Progent's remote services in Anchorage or anywhere in Alaska or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's online network support engineers have advanced credentials in an extensive set of technologies. This breadth of technical skills allows Progent's engineers to handle practically any emergency likely to take place in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To help businesses with multi-operating system environments, Progent also offers the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services Offered by Progent to customers in Anchorage and anywhere in the state of Alaska include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services address a broad range of computer technology including network infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing problems affecting UNIX/Linux systems powered by leading versions of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Engineers for Anchorage, AlaskaThe Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and certifies a consultant's networking knowledge at the master level. Cisco qualified CCIEs can resolve even the most difficult challenges encountered in network infrastructure planning, deployment, administration, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise allows them to resolve even the most complex problems rapidly. In many cases, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few consulting providers make Cisco CCIEs available to help small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so you can get timely support for severe network issues that are crippling worker productivity but are outside the comfort zone of your regular network service personnel. Progent's CCIE support experts can interface to your environment by means of sophisticated on-line support tools to provide quick, secure, and affordable analysis and repair. Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus VPN products.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Expertise for Anchorage, AlaskaProgent's Microsoft-qualified remote support professionals can deliver computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full range of remote desktop services including Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Qualified Network Security Professionals for Anchorage, AlaskaProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist you to clean up rapidly after a damaging breach. Security services available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; integrating firewalls; designing safe mechanisms for remote and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support services to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine physical resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract projects that small companies often request. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center programs for small companies with environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are ideal for smaller companies who lack the resources to support an in-house Help Desk but who need quick communication with an effective Help Desk with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent extension of your existing Call Center team. Progent's Virtual Help Desk Call Center can act as an escalation alternative to handle the toughest computer system problems, or be ready in hectic instances when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center consulting expertise can support you in building an effective new Call Center or revamping your established one, evaluating or customizing Call Center application software to handle the special demands of your company, or providing occasional phone support personnel to supplement your internal Help Desk Call Center team during demanding scenarios such as software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk staff of experienced information technology professionals offers your computer users in Anchorage or anywhere in the state of Alaska instant access to an efficient support group with years of background providing telephone-based consulting and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of company efficiency, and Progent's target is to resolve rather than simply record technical issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. For more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac professionals can nurture the artistic components of Apple Mac computing by delivering phone-based consulting services and education in imaging, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video production studio.

    Remote Network Monitoring Support
    Progent offers companies in Anchorage, or anywhere in the state of Alaska, online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your network support is proactive and automated. By spotting potential problems before they expand into downtime, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows networks, or networks that incorporate a mix of operating systems.

How Your Anchorage Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple Mac computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.

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