Immediate Remote Troubleshooting for Anchorage Computer Networks
Immediate Phone Technical Support for Anchorage NetworksFor businesses in Anchorage or anywhere in Alaska, Progent offers remote support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they possess the practical background and have access to the sophisticated technology necessary to solve the majority of information system issues rapidly. This reduces direct expenses since service calls use up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support experience is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed just for the services that you receive. In contrast to typical remote service organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate situations where speedy. minor repairs somehow turn into major tabs. Progent's penchant for solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and field-tested processes which promote the highest level of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to link to your environment without compromising system security.

Progent's advanced customer support reporting application maintains comprehensive histories of the support that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help provided to each Progent client by any consultant. This database of trouble tickets and responses is organized as a quickly accessible proprietary database that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with key vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote service specialists can find optimal resolutions quickly.

Online services available from Progent to businesses in Anchorage and throughout the state of Alaska include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight series of network monitoring and management services covers all critical areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for businesses who lack the budget to build and maintain an internal Help Desk Call Center but who require quick access to an effective Call Center with proficient phone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center software to handle the particular demands of your company, or adding occasional phone support personnel to reinforce your in-house Call Center group to deal with unusually busy situations such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Anchorage or anywhere in the state of Alaska fast access to an effective support resource with substantial background delivering phone help and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a key enabler of business efficiency, and Progent's policy is to resolve rather than simply document technical problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group provides online advanced consulting support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and MS Office Excel. To read more information about Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Anchorage, or anywhere in the state of Alaska, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they expand into crashes, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments that incorporate a mix of operating systems.
How Your Anchorage Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Anchorage or anywhere in the state of Alaska, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT help the moment your organization has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Anchorage company relies on a regular freelance consultant or employs an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to fix unexpected network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Businesses in Anchorage
Progent's online network troubleshooting services enable your Anchorage company to enjoy the benefits of timely, enterprise-grade IT support without the expense of managing a full-time IT organization. Your network will derive added strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    With most offices in Anchorage and throughout Alaska, nearby network support providers, whether represented by outside consultants or a full-time maintenance staff, can resolve typical network problems. However, IT crises sometimes spring up when local support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual service personnel. In these situations, Progent's online service experts offer an easy, quick, and economical solution to augment your local help and to transfer valuable knowledge to improve your ability to resolve future problems locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller businesses commonly depend on independent freelance service providers. Although freelance consultants have less internal costs than larger consulting companies and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the absence of fallback help may require your company to wait for help during an emergency. As your business expands, system unavailability and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your network remains available.

  • Build a Solid Basis for Seamless Expansion
    Companies often start with an information system created on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a company grows, stability and expandability problems can hinder the success of the business. These badly built systems need proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a network architecture able to deliver the solid foundation to meet critical business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller businesses require advice and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business growth and enhancing productivity. These companies hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align IT expertise with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical experience, fine tuned support software, and understanding of enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent offers in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you owe just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The practice of documenting and organizing service records results in more effective support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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