Immediate Online Troubleshooting for Anchorage IT Networks
Urgent Online Help for Anchorage NetworksFor organizations in Anchorage or anywhere in the state of Alaska, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online support engineers provide exceptional value because they possess the practical experience and have access to the sophisticated technology necessary to solve most information system problems quickly. Efficient support lowers direct costs since solutions require fewer billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support experience is particularly valuable for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for billing avoid scenarios where quick fixes manage to end up as big invoices. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven processes that allow the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your computer system remotely without compromising network security.

Progent's proven service reporting application includes extensive records describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help rendered to every client by every consultant. This archive of anomalies and fixes is structured as a quickly retrievable support knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical support databases and permit fast access to manufacturers' internal product engineers so Progent's online service experts can determine the best solutions quickly.

Remote technical services provided by Progent to customers in Anchorage and throughout the state of Alaska include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight series of outsourced network management services covers all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to support an internal Call Center but who want fast communication with a reliable Call Center with proficient phone support as well as the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the toughest computer system challenges, or be available in those situations when your other resources are too busy.

    Progent's Help Desk staff of veteran network professionals provides your customers in Anchorage or anywhere in the state of Alaska rapid communication with a dependable network service group with extensive background providing phone consulting and online repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a significant driver of business performance, and Progent's intent is to fix rather than just track IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts staff offers phone-based advanced engineering support and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, programming, and education services, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Anchorage, or anywhere in the state of Alaska, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so that your IT support is proactive rather than reactive. By spotting potential problems before they evolve into downtime, remote monitoring can minimize inconvenient and expensive information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments powered by a mix of OS platforms.
How Your Anchorage Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Anchorage or anywhere in the state of Alaska, Progent's phone-based network support engineers are ready to provide professional and cost-effective IT help whenever your business has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to solve computer problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Anchorage business relies on a local freelance consultant or employs a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to fix unexpected system emergencies or especially tough integration projects.

Features of Progent's Remote Network Services for Anchorage
Progent's online help, Internet-based repair, network security consulting, and system management services give businesses in Anchorage or throughout the state of Alaska unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's experts can deliver your office world class IT support while allowing you to avoid the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Line of Server Platforms
    Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each customer. The practice of documenting and archiving support activity results in more efficient support and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















© 2002- 2019 Progent Corporation. All rights reserved.