Immediate Online Support for Anchorage Networks
Urgent Phone Technical Support for Anchorage NetworksFor organizations in Anchorage or anywhere in Alaska, Progent provides remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they have the practical background and are equipped with the advanced technology needed to resolve the majority of information system problems quickly. This reduces direct costs because solutions require fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves even more in indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. Unlike many remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs somehow turn into big invoices. Progent's skill at solving problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and proven processes which permit the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to access your company's environment remotely without compromising corporate security.

Progent's sophisticated technical support reporting application includes thorough documentation of the support that Progent's customers have received. Progent's team engineers have the benefit of the details of all help provided to every customer by every engineer. This database of problems and repairs is stored as a readily searchable internal knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's online consulting experts can come up with the best resolutions in the least time.

Remote technical support services offered by Progent to clients in Anchorage and throughout the state of Alaska include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight series of outsourced network management services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the money or time to create an internal Call Center but who require fast access to a reliable Help Desk with professional telephone assistance plus the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting services can guide you in building an effective new Call Center or revamping your current organization, selecting or modifying Help Desk application software to handle the unique needs of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk Call Center group during demanding scenarios like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of veteran information technology professionals gives your computer users in Anchorage or anywhere in the state of Alaska quick access to an efficient support resource with substantial experience delivering phone consulting and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a solid enabler of company success, and Progent's target is to fix instead of simply track IT issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth engineering support and training in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, customization, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Anchorage, or anywhere in the state of Alaska, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so that your computer support is proactive and automated. By anticipating potential issues before they evolve into full-scale emergencies, automated monitoring can minimize disruptive and costly information system breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments powered by a mix of operating systems.
How Your Anchorage Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Anchorage or anywhere in the state of Alaska, Progent's online computer support engineers can deliver expert and economical system help the instant your business requires it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to fix computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Anchorage office relies on a local independent support technician or employs an in-house organization that can handle day-to-day network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to address unexpected system emergencies or particularly complex integration projects.

Details of Progent's Online Network Services for Anchorage
Progent's phone support, remote repair, network security expertise, and system management services give companies in Anchorage or anywhere in the state of Alaska unparalleled leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can provide your organization world class IT support while allowing you to eliminate the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, at the forefront of IT service, performing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not only world-class IT skills, but also a consultant with proven approaches for applying computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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