Even if your Anchorage company has a regular freelance support technician or employs an in-house organization that can handle day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless remote expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to deal with unexpected network crises or especially complex integration projects.

Details of Progent's Online Network Services for Anchorage
Progent's online help, remote troubleshooting, system security expertise, and system administration services offer small offices in Anchorage or throughout the state of Alaska the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help services include:

• Fast Telephone Access to Microsoft Certified Professionals
  Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to small companies in Anchorage and is also ideal for networks in geographic regions of Alaska that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide array of Microsoft support utilities, service information, and on-going training.

• By the Minute Billing to Reduce Expenses
  Progent provides online support on a per-minute basis, so you pay only for the services you use. Progent has no minimum charge for phone support and requires no ongoing subscription fee. This protects you from paying big bills for routine repairs.

• Availability of Cisco Network Architecture Professionals
  As a Certified Partner for Cisco Systems, Progent offers help from on-staff specialists with expertise in designing, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected connectivity for local and remote networking.

• Application Experts Group
  Progent's basic consulting offerings consist of technology integration, MS Exchange expertise, network security design, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting support for critical application areas. Support offered by the Application Experts Group covers:
  • Microsoft Dynamics Great Plains Consulting and Customization
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Project Training
  • MS Excel Consulting
  • Microsoft Word Help
  • Crystal Reports, Microsoft Office Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Integration
  • Apple Mac Help
  By offering a convenient one-stop source for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that address the specific requirements of your company.

• Sophisticated Online Access Software
  Protected remote access allows Progent's support professionals to see exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise require a costly onsite visit. Cutting-edge online connectivity tools and experienced technicians combine to allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online troubleshooting and automated network monitoring.

• Compatibility with Popular VPN Gateways
  Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.

• 24-hour Service for Maximum Network Uptime
  For small businesses with vital applications, Progent can provide round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system uptime.

• Help Desk Call Center
  Progent's Help Desk support programs are designed specifically for budget-constrained small businesses whose clients require immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.

Benefits of Progent's Network Help for Small Organizations in Anchorage
Progent's remote network troubleshooting services allow your City# small business to have the advantages of timely, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will derive greater strategic worth by being more reliable, productive, and secure. Benefits to your business include:

• Convenient remote expansion of your local support resources
  With most small companies in Anchorage or anywhere in Alaska, local network service providers, whether represented by freelance consultants or an internal maintenance staff, can resolve the majority of network problems. On the other hand, major troubles sometimes strike when your regular support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these instances, Progent's online support specialists provide a convenient, fast, and budget-friendly way to supplement your local help and to pass on valuable information to increase your ability to handle future issues in-house.

• Less Dependence on Freelance Consultants
  For IT support, small organizations often rely on independent freelance consultants. Although freelance consultants carry smaller internal costs than larger service organizations and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your business to go without help during an emergency. As your company expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a ready source of reserve support experts to insure your IT system stays up and running.

• Build a Solid Foundation for Smooth Expansion
  Small organizations often begin with an information architecture created on a modest budget. Without a strong framework, slap-dash fixes can get piled on top of a shaky foundation. As a company grows, reliability and expandability problems can impede the success of the organization. These poorly designed systems need careful assessment, smart long-term planning, and broad-based IT expertise to evolve to a system architecture able to deliver the solid foundation to handle critical business requirements and facilitate downstream growth.

• Work with Solution Providers Instead of Technology Sellers
  Small companies need guidance and technical education to navigate through an increasingly complicated array of technology options capable of accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is trying to sell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a profitable product rather than the genuine requirements of a small business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of IT experience, refined support software, and understanding of enterprise networking allow small companies to escape the limitations of excessive dependence on smaller service firms, individual freelance service providers, or over=stretched internal resources.

Progent stands out by offering:

• In-depth Knowledge of Microsoft's Complete Range of Server Platforms
  Progent offers world-class expertise for Microsoft’s popular server platforms with services such as Windows Server 2003 help, Microsoft Windows Server 2000 upgrades, Microsoft Windows NT Server legacy support, Exchange Server 2003 expertise, Exchange Server 5.5 and Exchange Server 2000 upgrades, and SQL 2005 programming.

• Proven Methodology
  Progent’s team of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, in the trenches of IT service, executing a wide range of IT tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual IT problems quickly.

• Value Pricing
  Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be forced to allow less critical problems to fester.

• Complete Documentation of IT Services
  Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each client. The practice of documenting and organizing support records allows more effective support and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won’t release vital service information.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. This package causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your IT network from painful and costly service losses.

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT help, go to Immediate Emergency Support.