Fast and Affordable Online Support for Anchorage Information Networks
Immediate Online Technical Support for Anchorage SystemsFor companies located in Anchorage or anywhere in the state of Alaska, Progent provides remote support for computer systems based on Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISA and CISM-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the sophisticated tools required to solve most information system issues quickly. This lowers direct costs since solutions accumulate minimal billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more in incidental costs by reducing or avoiding network downtime and related costs stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is especially important for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor solutions manage to end up as large tabs. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-tested methodologies that permit the highest level of effectiveness for remote technical support and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your company's system remotely without breaching network security.

Progent's powerful technical support reporting system maintains thorough records of the support that Progent's customers have received. Progent's staff consultants have access to the details of assistance delivered to each Progent client by every engineer. This archive of issues and solutions is organized as a conveniently searchable support knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and formal relationships with important technology companies such as Cisco and Microsoft open up other massive technical databases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting experts can find optimal solutions quickly.

Remote services provided by Progent to companies in Anchorage and throughout the state of Alaska include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the world's top corporations. Progent's ProSight line of outsourced network management services addresses all critical facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the budget to assemble and manage an internal Help Desk but who need fast response from a dependable Help Desk with proficient phone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent addition to your current Help Desk team. Progent's Virtual Call Center can operate as a an escalation resource to handle the most difficult network challenges, or be ready in overflow situations when your regular resources are overwhelmed.

    Progent's Help Desk team of seasoned network experts gives your computer users in Anchorage or anywhere in the state of Alaska rapid access to a large network service group with substantial background offering telephone-based help and remote troubleshooting for networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a solid contributor to business productivity, and Progent's policy is to solve instead of just report network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and education in special business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft Excel. To find out more information on Progent's consulting, programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Anchorage, or anywhere in the state of Alaska, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so your computer support is proactive and automated. By spotting potential trouble spots before they grow into full-scale emergencies, system monitoring can avoid disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Windows networks, or systems that incorporate a combination of platforms.
How Your Anchorage Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Anchorage or anywhere in the state of Alaska, Progent's phone-based computer support specialists can provide expert and cost-effective IT help the moment your company requires it. More than a decade of delivering remote tech support has led to Microsoft Gold status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Anchorage business deals with a regular independent support technician or employs a full time organization that can handle the majority of computer issues, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to resolve unexpected network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Organizations in Anchorage
Progent's remote IT consulting services enable your Anchorage company to realize the benefits of immediate, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will derive added strategic value by being more reliable, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most companies in Anchorage or anywhere in Alaska, local network service providers, whether consisting of outside consultants or an in-house IT staff, can handle typical technical problems. On the other hand, major troubles may strike when your regular resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your local service personnel. In these instances, Progent's online service professionals offer a convenient, quick, and budget-friendly solution to augment your regular help and to convey valuable knowledge to improve your ability to handle downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller offices commonly rely on independent freelance consultants. Although freelance service people carry smaller overhead than larger service firms and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your business to wait for help during an emergency. As your network grows, network unavailability and trouble with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup service expertise to insure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Without a strong infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the organization. These badly built systems require proper analysis, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure that can deliver the solid foundation to meet critical business demands and facilitate future growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations need advice and technical education to negotiate an increasingly complex maze of technology alternatives capable of promoting business success and improving productivity. These companies hardly need a computer consultant who is motivated to sell a certain vendor's technology. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned support software, and understanding of corporate IT enable offices to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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