Ann Arbor, MI Remote Support from World-class Network Service Experts
Progent's computer network support services can provide your Ann Arbor, MI business low cost and reliable access to Microsoft and Cisco certified technical engineers. By providing IT consulting service when you need it, offering advanced knowledge for key technologies, delivering unique services such as automated network monitoring, and invoicing only for support you receive, Progent gives your Ann Arbor, Michigan business an economical solution for optimizing the profitability of small-scale office information systems. If you maintain an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to build and maintain a reliable and safe information network and to benefit from quick access to the seasoned support ordinarily restricted to businesses who are able to support a sizeable in-house IT group.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network service personnel. This can save money and minimize technical risks for major IT initiatives like software programming, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited consultants to assist your company to design and implement your cloud strategy.

Main Practice Areas Serviced by Progent for Businesses in Ann Arbor, Michigan
Progent's nationwide team of world-class support professionals offers assistance for all facets of information technology used by companies of all sizes. Areas served by Progent in Ann Arbor include:

Support Delivery Alternatives for Ann Arbor, Michigan Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing computer support services is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive service documentation, consistent follow-up, and tight expense control for an array of IT service delivery options that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support experts can assist customers to analyze and repair network issues without the expense or delay of on-premises service visits. The background of Progent's network engineers allows them to handle most IT issues quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based signup procedure for new clients to address emergency network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn additional details concerning Progent's online computer support expertise.

  • Onsite Service
    Progent provides on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: hands-on service technicians when you need them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business software developers. The wait time for in-person service calls is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more concerning why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all businesses who need prompt and dependable support from an online Contact Center with efficient phone assistance, remote repair tools, and enough technical strength for all needed problem escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can spare little management attention for dealing with IT support tasks, Progent's Contact Center Services can be the most efficient option to make sure that business computer systems are always up and running. Learn more about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to world-class consultants who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system engineering, virtual server solutions, plus configuration, programming and training for business applications such as financials, ERP, reporting, sales automation, and productivity software. Progent can help with short-term projects such as office moves and major system upgrades, extended projects such as management reporting application programming and support, relational database software development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater levels of reliability, protection, and recoverability than is feasible with the class of internal data center that is practical for most small and midsize organizations. Since Progent utilizes the same facilities that host the gear of many of the world's biggest IT companies, Progent can eliminate the cost of building and managing the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs remain updated, protection and performance is constantly tracked, and systems are consistently backed up and ready for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is also simple for clients to transfer to a different support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow companies with mixed environments to save significantly on the costs of hardware, infrastructure support, and IT administration while getting world-class availability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can handle the mixed- platform and non- standardized environments common with smaller companies, and retains ownership of the software in the customer's hands so that moving to a new virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote support services to help organizations of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Ann Arbor, Michigan Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise IT consulting enable small companies to avoid the pitfalls related to excessive reliance on small service firms or independent consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, small businesses sometimes rely heavily on freelance engineers. Although individual service engineers have lower expenses than more substantial IT service firms and can afford to charge nominally smaller rates, individuals are often stretched to far to react quickly to urgent situations. If an independent engineer is busy with another client, ill, on travelling, or in class, the lack of backup personnel may force your business to go without assistance during a crisis. The more your small business expands, network unavailability or problems with line-of-business programs become more costly. The money you believed you were saving on a freelancer can be eaten up fast due to lower productivity. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a large consulting group to fall back on for assistance requires them to train with the meter running while your business ends up with the bill for their ongoing training.

  • Have Access to Certified Professionals in Complex Network Issues
    The majority of smaller support firms or independent engineers specializing in small company network consulting are capable of delivering routine solutions but lack the experience to work efficiently with complicated network environments that have mixed operating systems, many sites, VoIP systems, remote workers, integrated financial and analytical applications, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's large group of experts can be valuable to your small business because enterprise networks are by nature complex, support problems require in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and protection requires enterprise-proven leading practices.

  • Create a Firm Basis for Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a proper basis, a series of band-aid fixes often get piled on top of a marginal structure. As a company grows, stability and scalability issues can obstruct the productivity of the business. Such environments require thorough assessment, smart business planning, and broad-based expertise to upgrade to a network infrastructure that will provide the reliable foundation to handle current business requirements and ease future growth.

  • Work with Solution Consultants, Not Product Resellers
    Small businesses require guidance and insight to navigate through an increasingly complex array of technology options offered for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support firm that tries to promote products. Progent eliminates conflicted motives by not selling any products. Progent sells services exclusively. This permits Progent to match consulting support with the real interests of customers. Mixing network consulting and product selling can result in a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual requirements of a small business.

Contact Progent
In case your Ann Arbor, Michigan company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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