Fast, Affordable Remote Computer Network Assistance for Ann Arbor, Michigan Small Companies
For over two decades, Progent has specialized in delivering enterprise-quality IT support to customers with small-company IT budgets. Progent has developed a powerful support solution that includes a streamlined, tightly connected virtual office network, custom remote troubleshooting tools, a substantial team of engineers accredited in a broad range of IT disciplines, a Call Center service structure that maximizes efficiency and guarantees follow-up, a global group of remote service experts, on-site service options for the majority of most zip codes in the U.S., and a company culture committed to resolving technical issues in the shortest time and at the least cost to clients.

For larger businesses, Progent offers co-sourcing support to add to the subject matter expertise of your internal network support team. Co-sourcing can cut costs and minimize technical risks for big projects like application programming, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your business to design and implement a sensible cloud strategy.

Primary Technologies Supported by Progent for Businesses in Ann Arbor, Michigan
Progent's nationwide team of industry certified consultants provides help for all aspects of network systems deployed by businesses of all sizes. Technologies served by Progent in and around Ann Arbor include:

Support Delivery Options for Ann Arbor, Michigan Businesses
Progent has a selection of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for delivering IT support services is built on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive activity documentation, dependable follow-through, and tight expense monitoring for a range of network support delivery modes that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and repair network problems without the expense or delay of travel for onsite support visits. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time clients to address emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Find out additional details about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to deliver small and midsize businesses the optimal solution: hands-on support technicians when you need them as well as the remote expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how to register for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who require prompt and reliable support from a professional Contact Center with effective phone support, online troubleshooting capability, and enough technical strength for full escalation. Since small and midsize companies usually have tight information technology budgets and can provide little executive bandwidth for handling network support, Progent's Contact Center Outsourcing Services could be the most efficient way to make sure that small business information systems stay up and running. Learn more about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class IT professionals who can provide help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, non-stop it system consulting, virtual server solutions, plus integration, programming and training for small business software including financials, operations, business analytics, CRM, and office productivity packages. Progent can help with short-term projects including site relocations and major software migrations, extended initiatives like business reporting application programming and customization, relational database software programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and MS SQL to provide small companies with higher levels of dependability, security, and recoverability than is feasible with the type of in-house data center that is practical for most small companies. Because Progent uses the same data centers that support the gear of some of the world's biggest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems are consistently archived and available for complete and prompt recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of availability and scalability but that is in addition convenient for customers to migrate to a different service firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that permit businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and IT management while achieving world-class dependability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can handle the mixed- OS and non- standardized networks typical of smaller companies, and retains ownership of the licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting services to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified cybersecurity experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on network security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government requirements for IT data security and incident reporting.

The breadth and size of Progent's consulting staff bring a powerful set of benefits to organizations trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the front lines of IT support, executing a broad variety of IT projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for solving real-world network problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no sign-up charge and asks no retainer for services provided during normal working hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with king-size bills for fast solutions. Another advantage of granular billing is that your company are not tempted to allow less critical problems to fester until they grow into big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation given by every staff member to each customer. The discipline of documenting and organizing support activity results in more effective service and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Small companies who utilize independent service providers or who employ in-house support personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Contact Progent
If your Ann Arbor, Michigan company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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