Ann Arbor, MI Remote Support from Certified Computer Service Consultants
Progent's network troubleshooting services can deliver your Ann Arbor, MI business low cost and reliable support from Microsoft and Cisco certified consulting experts. By providing IT support help when you need it, offering specialized knowledge for vital applications, offering value-added support such as automated server monitoring, and invoicing only for services you receive, Progent gives your Ann Arbor, Michigan company an economical solution for maximizing the business value of small business information systems. If you maintain an on-premises system, connect to cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to create and support a robust and secure information network and to have quick availability of the experienced help typically available only to businesses who can afford a sizeable in-house IT organization.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT service group. Co-sourcing can reduce expenses and help meet schedules for major projects like software development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to design and execute a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Business Networks in Ann Arbor, Michigan
Progent provides the services of accredited experts for all facets of information technology deployed in small companies and local governments. Products and technologies serviced by Progent's consultants include:

Support Delivery Options for Ann Arbor, Michigan Businesses
Progent has a variety of alternatives for providing small companies with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's model for providing network support is based on the Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism promotes rapid response, thorough service documentation, reliable follow-up, and tight cost monitoring across an array of network service delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software issues without the expense or delay of travel for onsite support visits. The background of Progent's network engineers allows them to resolve most IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup process for new clients to address emergency situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Learn more information about Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: hands-on support professionals when you need them plus the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The response time for in-person service calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details about why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses and local governments who require prompt and reliable access to a professional Help Desk with effective phone support, remote repair tools, and sufficient technical depth for full escalation. Because smaller companies typically are constrained by limited IT funds and can spare scant executive attention for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that business information systems are always productive. Read more details about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, non-stop network design, virtual server strategies, plus configuration, programming and training for business software including accounting, operations, reporting, CRM, and office productivity packages. Progent can help with short-term projects such as site moves and massive system migrations, extended projects such as management analytics application programming and support, relational database software development and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange Server and Microsoft SQL in order to provide small businesses with greater levels of availability, security, and recoverability than is possible using the class of on-site data center that is achievable for the majority of small and midsize companies. Because Progent uses the same facilities that support the equipment of many of the planet's largest information technology organizations, Progent can save you the investment in building and maintaining the systems required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain current, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top level of availability and extensibility but that is in addition easy for customers to migrate to a different support provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that allow companies with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can support the mixed- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote consulting to help companies of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine physical resources along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on network security and can assist with complex security projects like SIEM solutions to help companies meet industry guidelines and statutory regulations for network information protection and reporting.

The scope and depth of Progent's engineering staff offer a unique set of benefits to organizations wishing to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, at the front lines of network service, performing a broad range of IT tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for repairing real-world network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no registration charge and requires no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major bills for quick solutions. Another advantage of granular invoicing is that you will be less tempted to allow minor issues to fester until they grow into major problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports given by every staff member to every client. The discipline of detailing and archiving support records results in more effective support and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who utilize independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
In case your Ann Arbor, Michigan company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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