Quick, Affordable Remote Network Troubleshooting for Ann Arbor, Michigan Small Businesses
For over two decades, Progent has specialized in providing enterprise-class network support services to clients who have small-business IT budgets. Progent has developed a powerful service system that features a low-overhead, tightly connected virtual office network, sophisticated online repair tools, a large pool of engineers certified in a wide range of technical disciplines, a Call Center service structure that promotes efficiency and ensures follow-through, a global group of on-line support professionals, in-person service options for the majority of most zip codes in the U.S., and a company culture committed to fixing technical issues in the least time and at the lowest cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the skills of your in-house network support staff. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application development, business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to certified experts to assist your business to design and execute your cloud strategy.

Main Practice Areas Serviced by Progent for Business Networks in Ann Arbor, Michigan
Progent's nationwide team of industry certified experts offers help for virtually all facets of information systems used by organizations of all sizes. Practice areas supported by Progent in Ann Arbor include:

Service Delivery Options for Ann Arbor, Michigan Businesses
Progent has a variety of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Contact Center Support Mechanism ensures rapid response, thorough service documentation, consistent follow-through, and strict cost control across a range of IT support delivery modes that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises service visits. The background of Progent's network consultants makes it possible to handle most network issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to address emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional details concerning Progent's online network support expertise.

  • On-site Support
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: on-premises service technicians when you require them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site service calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more details concerning why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who need prompt and reliable support from an online Contact Center with efficient phone support, remote troubleshooting capability, and sufficient technical strength for full escalation. Since smaller companies usually have tight IT budgets and can spare scant management attention for handling IT support tasks, Progent's Contact Center Services can be the most efficient option to make sure that small business computer systems are always up and running. Read more about Progent's Helpdesk services.

  • Consulting Expertise
    Progent provides small companies affordable availability of world-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, high availability it system design, virtual server strategies, plus configuration, programming and support for business software including accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive system upgrades, extended projects like management information software programming and customization, relational database application development and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with greater degrees of availability, security, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize businesses. Because Progent uses the same facilities that support the gear of some of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the systems required for world-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and service packs remain updated, security and performance is continually monitored, and systems and data files are regularly backed up and available for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's production servers in an environment that not only delivers the top level of dependability and scalability but that is in addition simple for clients to migrate to another service provider or to move internally if your situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit small businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can support the mixed- platform and non- standardized networks common with small businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting services to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Information Security
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products such as firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system protection and can assist with advanced security programs such as SIEM solutions to help companies meet business standards and statutory mandates for network data protection and reporting.

The scope and depth of Progent's consulting team bring a unique set of benefits to clients trying to increase the productivity of their IT system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the forefront of network service, executing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for fixing actual IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no registration charge and requires no retainer for support services provided during normal working hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with big invoices for fast fixes. Another advantage of by-the-minute pricing is that customers are not inclined to allow less critical problems to stay unaddressed until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation given by every consultant to every client. The practice of documenting and organizing service activity allows more effective support and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent can focus on offering high-value services where Progent faces few competitors. Small businesses who utilize freelance consultants or who maintain internal IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient. Read more details about Progent's knowledge transfer services.

Contact Progent
In case your Ann Arbor, Michigan business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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