Ann Arbor, MI Remote Help from Certified Computer Network Service Professionals
Progent's computer troubleshooting services can deliver your Ann Arbor, MI company budget-friendly and dependable access to Microsoft and Cisco certified consulting professionals. By delivering network support service when you need it, providing advanced expertise for vital technologies, delivering unique support such as 24x7 server monitoring, and billing only for support you receive, Progent gives your Ann Arbor, Michigan business an affordable alternative for maximizing the business value of small business information systems. If you maintain a local system, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations and local governments to create and maintain a reliable and safe information network and to have quick access to the seasoned consulting usually available only to enterprises who are able to maintain a sizeable internal IT staff.

For mid-size and large companies, Progent offers co-sourcing support to supplement the technical skills of your internal IT service team. This can reduce expenses and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can also offer access to certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Companies in Ann Arbor, Michigan
Progent's national group of industry certified experts offers support for virtually all aspects of network systems found in companies of all sizes. Technologies supported by Progent in and around Ann Arbor include:

Support Delivery Alternatives Available for Ann Arbor, Michigan Businesses
Progent offers a variety of options for providing small businesses with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering computer support services is built on the Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes rapid response, comprehensive activity documentation, reliable follow-through, and tight cost control for an array of network support delivery alternatives that include online repairs, onsite support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can assist customers to analyze and fix network issues without the expense or time loss of on-premises support visits. The experience of Progent's network consultants makes it possible to resolve most IT problems rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to give small companies the optimal solution: onsite service technicians when you require them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for in-person service calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's in-person network service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who need fast and dependable access to a professional Contact Center with efficient phone assistance, online repair capability, and sufficient technical strength for all needed escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can spare scant management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that small business computer networks are always productive. Read more about Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop network consulting, server virtualization strategies, plus configuration, programming and training for small business applications such as financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office relocations and massive system upgrades, extended projects like management analytics application development and customization, database application programming and DBA support, and web development, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater degrees of dependability, protection, and recoverability than is feasible using the type of on-site data center that is achievable for most small and midsize organizations. Since Progent utilizes the same data centers that host the equipment of many of the world's biggest IT organizations, Progent can save you the cost of creating and managing the systems needed for world-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly monitored, and systems are consistently archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small organization's servers in an environment that not only provides the highest degree of availability and scalability but that is in addition convenient for customers to transfer to another support firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and network management while getting world-class dependability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can support the multi- platform and loosely standardized networks common with small businesses, and keeps control of the licenses in the customer's possession so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote support to help organizations of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a collection of low-cost, set-price monthly managed services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as IPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS managed backup.

Why Progent Is the Smart Choice for Ann Arbor, Michigan Businesses
Progent's staff size, depth of information technology expertise, and experience with enterprise IT consulting enable small companies to sidestep the problems related to over dependence on small service organizations or individual consultants.

Teaming with Progent enables your company to:

  • Avoid Excessive Dependence on Individual Consultants
    For IT services, smaller businesses often rely heavily on independent engineers. Although individual support engineers carry lower expenses than more substantial support firms and can typically bill nominally lower rates, freelancers are often unable to respond quickly to critical problems. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of backup staff may require your business to wait for assistance in case of an emergency. The more your small business grows, network unavailability or difficulties with critical applications get more expensive. The money you believed you were conserving on an independent consultant can disappear quickly because of lost productivity. Also, when freelance consultants confront new technologies, the lack of a big engineering team to fall back on for advice requires them to learn in place while your company ends up with the bill for their continuing education.

  • Have Access to Certified Professionals in Sophisticated IT Issues
    Many smaller support organizations or freelance engineers focused on small business network consulting are capable of providing routine solutions but don't have the background to deal efficiently with complex network environments with a variety of platforms, numerous locations, VoIP systems, mobile workers, integrated accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with worldwide companies and Progent's extensive team of specialists can be valuable to your small business because big-company environments are by nature complicated, integration problems require in-depth knowledge in numerous technical areas, and reaching a high degree of robustness, availability, and security calls for industry-proven best practices.

  • Create a Solid Foundation for Growth
    Small companies typically start with a network implemented on a tight budget. Without a carefully designed architecture, a series of improvised fixes commonly get tossed onto of a marginal structure. As a company evolves, stability and expandability issues can undermine the productivity of the business. Such networks need thorough evaluation, smart business planning, and in-depth experience to migrate to an IT environment that will provide the reliable foundation to meet critical business needs and support future growth.

  • Work with Solution Finders, Not Resellers
    Smaller businesses need guidance and insight to work through an increasingly complicated maze of technology options offered for accelerating business growth and improving productivity. They do not need an IT consultant or service organization that tries to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This permits Progent to align consulting support with the genuine interests of clients. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a predetermined technology rather than being driven by the true needs of a small business.

Get in Touch with Progent
In case your Ann Arbor, Michigan business needs to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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