Quick, Affordable Online Network Troubleshooting for Ann Arbor, Michigan Small Businesses
For over two decades, Progent has specialized in delivering enterprise-class IT support services to customers with small-company IT budgets. Progent has built a powerful service system that features a cost-effective, seamless virtual office network, custom online troubleshooting tools, a large team of engineers certified in a broad array of IT practice areas, a Help Desk Call Center operational structure that maximizes responsiveness and guarantees follow-through, a global team of remote service experts, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing network issues in the least time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing services to add to the technical skills of your internal network service staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can also provide the services of accredited consultants to help your business to design and implement your cloud computing strategy.

Core Practice Areas Serviced by Progent's Consultants for Businesses in Ann Arbor, Michigan
Progent's nationwide group of world-class consultants provides support for all aspects of network technology found in businesses of all sizes. Practice areas served by Progent in and around Ann Arbor include:

Service Delivery Alternatives Available for Ann Arbor, Michigan Businesses
Progent has a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering network support is built on the Call Center operational structure common to larger IT groups. Progent's Help Desk Support Model promotes rapid support, thorough activity documentation, reliable follow-through, and strict cost monitoring for a range of network support delivery modes that include online repairs, on-premises help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair network issues without the cost or delay of on-premises support visits. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's online network support services.

  • On-site Support
    Progent provides onsite technical support for signed-up clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote support engineers to give small companies the ideal combination: in-person service professionals when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for in-person service calls is usually under one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details about why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require fast and dependable support from an online Contact Center with effective telephone support, online repair tools, and enough technical strength for full escalation. Since smaller businesses usually are constrained by limited information technology budgets and can provide little executive bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services can be the most efficient way to make sure that small business information systems stay up and running. Read more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, non-stop it system engineering, virtualization solutions, plus integration, programming and training for small business software such as financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, extended initiatives such as management reporting software development and support, database application programming and DBA services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or urgent response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher degrees of reliability, security, and performance than is possible using the type of in-house data center that is practical for the majority of small organizations. Since Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure required for world-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also make sure that patches and revisions stay updated, protection and performance is constantly tracked, and systems and data files are regularly archived and available for full and prompt recovery. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize company's production servers in a setting that not only provides the highest level of dependability and expandability but that is also convenient for clients to transfer to a different support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow businesses with multi-vendor environments to save significantly on the expense of capital equipment, system support, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can support the mixed- platform and loosely standardized environments common with smaller companies, and keeps control of the software licenses in the customer's possession so that moving to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online support to help companies of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network protection and can help with advanced security programs like SIEM solutions to help companies comply with industry standards and statutory requirements for network information security and reporting.

The breadth and depth of Progent's engineering staff offer a powerful set of advantages to customers trying to increase the business value of their information system within a realistic budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, in the trenches of network service, performing a broad variety of technical projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for solving real-world network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for online support and on-premises visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major invoices for fast solutions. Another benefit of by-the-minute invoicing is that you won't be inclined to permit less critical problems to stay unaddressed until they grow into big ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation given by every staff member to every client. The practice of documenting and organizing service activity allows more efficient support and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Small businesses who utilize freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Ann Arbor, Michigan business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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