Immediate Remote Troubleshooting for Arlington IT Networks
Immediate Remote Technical Support for Arlington NetworksFor companies in Arlington or anywhere in the state of Texas, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. This reduces direct costs because service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves even more in incidental costs by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote consulting know-how is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed just for the support that you receive. In contrast to many remote support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor solutions somehow turn into substantial tabs. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that permit the highest level of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your computer system without violating system security.

Progent's advanced customer support reporting system stores comprehensive documentation describing the support that Progent's customers have received. Progent's team engineers have access to the history of support rendered to every Progent client by every Progent consultant. This archive of problems and fixes is stored as a conveniently exploitable support database that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level certifications and formal relationships with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to come up with the most efficient resolutions quickly.

Online technical services offered by Progent to customers in Arlington and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center support alternatives for companies with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are well suited for businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick response from an effective Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center application software to address the unique needs of your business, or providing temporary online personnel to supplement your existing Help Desk team to deal with unusually busy events such as software migrations, major updates, or rolling out new applications.

    Progent's Call Center team of veteran network consultants provides your computer users in Arlington or anywhere in the state of Texas immediate access to a dependable support group with extensive experience offering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a solid enabler of business success, and Progent's goal is to solve rather than merely annotate network issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote advanced consulting support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Word, and MS Office Excel. To find out more information about Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Arlington, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your network support is proactive and automated. By exposing emerging problems before they cause downtime, proactive monitoring can minimize disruptive and expensive network crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows environments, or environments that incorporate a combination of operating systems.
How Your Arlington Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, Mac OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Arlington or throughout the state of Texas, Progent's online network support specialists are ready to provide effective and cost-effective IT support the instant your organization needs it. More than 15 years of offering online repair services has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve IT problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Arlington business relies on a regular independent consultant or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to solve unexpected system crises or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Arlington
Progent's remote support services allow your Arlington organization to have the advantages of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your information system will derive added business worth by being increasingly available, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site IT resources
    With most offices in Arlington or anywhere in Texas, local network support resources, whether represented by independent consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, IT crises sometimes spring up when your regular resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local service technicians. In these cases, Progent's on-call service professionals offer a convenient, fast, and budget-friendly solution to augment your local resources and to transfer useful knowledge to increase your ability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often rely on individual freelance service providers. Although freelance service people have smaller internal costs than big consulting organizations and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of fallback help may require your company to wait for help during an emergency. As your company grows, network downtime and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your IT system stays available.

  • Create a Scalable Basis for Smooth Expansion
    Organizations often begin with an IT system created on a modest budget. Without a strong infrastructure, band-aid fixes can get piled onto an unstable foundation. When a network grows, stability and scalability issues can impede the success of the organization. Such badly built environments need careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture that can provide the stable foundation to handle vital business demands and facilitate future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller businesses need advice and technical training to negotiate an ever more complex array of technology options available for promoting business success and enhancing efficiency. They do not need a computer consultant who is motivated to sell a specific vendor's products. IT consulting and product selling can result in a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of IT experience, refined remote support software, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, at the forefront of IT service, executing a broad variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only expert IT help, but also a consultant with field-tested methods for applying technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during regular working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The practice of documenting and archiving support records allows more efficient service and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network monitoring services powered by MS Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.