Fast Remote Help for Arlington Computer Systems
Fast Phone Consulting for Arlington SystemsFor organizations located in Arlington or anywhere in the state of Texas, Progent provides remote help for computer systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. Efficient support lowers direct costs because service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally in indirect costs by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is especially valuable for organizations that rely on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike typical remote support companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent scenarios where speedy. minor repairs manage to end up as big tabs. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized technologies and field-proven processes which ensure the maximum degree of effectiveness for online help and repair for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to access your company's computer system without breaching system security.

Progent's powerful technical support reporting application includes thorough histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help rendered to every client by any Progent consultant. This history of anomalies and responses is structured as an easily retrievable internal knowledge base that permits Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available other vast support databases and allow fast access to manufacturers' internal support staff so Progent's online consulting experts are able to find the best resolutions promptly.

Remote technical support services available from Progent to customers in Arlington and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight series of network management outsourcing services covers all key facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the money or time to create an in-house Help Desk but who want fast response from an effective Call Center with proficient phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent extension of your current Call Center resources. Progent's Virtual Help Desk can serve as a an escalation option for the toughest technical issues, or be available in overflow instances when your other resources are swamped.

    Progent's Help Desk staff of experienced information technology consultants provides your computer users in Arlington or anywhere in the state of Texas immediate assistance from a large technical support resource with years of experience providing telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk perception as a key contributor to business efficiency, and Progent's policy is to resolve instead of simply report IT issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team offers phone-based professional consulting expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, programming, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Arlington, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By exposing potential issues before they result in crashes, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by a variety of operating systems.
How Your Arlington Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Arlington or anywhere in the state of Texas, Progent's online computer support specialists can provide professional and economical system help whenever your business requires it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Arlington company deals with a regular freelance consultant or maintains a full time IT staff that know how to deal with typical network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources for situations when your regular service personnel either don't have the availability or the experience to deal with sudden network emergencies or especially complex integration problems.

Details of Progent's Online Network Services for Arlington
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give businesses in Arlington or throughout the state of Texas the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk Call Center services and network management, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Entire Range of Server Platforms
    Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help by the minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each client. The discipline of detailing and archiving service records allows more efficient support and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.















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