UNIX, Linux, Solaris, and Apple Mac OS X Online Technical Support for Arlington Small Business Network Systems
For small and midsize companies in Arlington or anywhere in the state of Texas, Progent provides 24x7 online technical support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered online support to companies in all 50 states in the U.S. In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers represent exceptional leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of information system issues rapidly. This reduces immediate expenses because solutions take up a smaller number of chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical remote support firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's skill at solving technical issues quickly translates into your business conserving cash.
Progent's Online Technical Support Tools
Over time, Progent has developed an arsenal of customized tools and field-proven methodologies that permit the highest level of efficiency for remote technical support and repair for small business IT networks. Progent offers secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to interface to your environment without compromising system security.
Progent's highly evolved service database application includes extensive histories for all service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of support rendered to each Progent client by every consultant. This database of issues and resolutions is organized as an easily retrievable proprietary knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and formal relationships with major vendors including Cisco and Microsoft make available other massive technical knowledge bases and to vendors' in-house product engineers so that Progent's online service specialists are able to find the best solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To initiate Progent's remote support in Arlington or anywhere in Texas or to learn additional information about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have a critical requirement for IT help, visit Immediate Emergency Support.
Phone-based Technical Support. Network Support Services Provided by Progent
Progent's remote technical support engineers offer credentials in a comprehensive set of technologies. This broad scope of IT skills permits Progent's engineers to handle virtually any problem likely to crop up in a small business information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
Online services available from Progent to companies in Arlington and throughout the state of Texas include:
UNIX/Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services address a wide spectrum of information technology such as network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, VMware technologies for server economization and easy administration, and transitioning from legacy systems to MS Windows or Linux environments. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance diagnosing anomalies within UNIX/Linux systems based on leading variants of UNIX such as:
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and certifies a consultant's networking skills at the master level. CCIEs can resolve even the most stubborn issues associated with network planning, deployment, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco System's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program patches. CCIEs are an excellent value because their deep expertise enables them to find solutions for the most complex problems quickly. In many instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few consulting providers make CCIEs available to assist small and mid-size businesses. Progent can provide fast phone access to a Cisco Systems authorized CCIE so your company can get urgent support for complex network infrastructure problems that are crippling worker productivity but are beyond the comfort zone of your ordinary network service personnel. Progent's CCIE consultants can tie into your network using advanced remote troubleshooting tools to provide fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Microsoft Windows Expertise Progent's Microsoft-qualified remote service professionals offer network problem solving and consulting help for all Microsoft server and business application products. Progent is a Microsoft Gold Certified Partner consulting firm and can offer your organization the help of consulting professionals who can show you how to integrate, support and administer the extensive family of Microsoft Servers such as Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Biztalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Application Center, SharePoint Server 2007, Project Server, and System Center Operations Manager 2007 and 2005.
CISSP and ISSAP Qualified System Security Experts Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help you to recover quicky following a damaging breach. Security consulting services available from Progent include: comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; building secure architectures for remote and mobile communication; defending your messaging system from viruses, spam, and directory harvest attacks; and setting up 24x7 network monitoring.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are well suited for smaller businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who need fast communication with a dependable Call Center with proficient telephone assistance plus the expertise to escalate complex trouble tickets to advanced consultants.
Progent’s Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless extension of your current Call Center resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve the toughest network challenges, or be ready in hectic circumstances when your regular service providers are too busy.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Call Center or improving your established one, selecting or modifying Call Center application software to address the unique needs of your company, or providing temporary online staff to supplement your internal Call Center group to handle demanding scenarios like software transitions, mass updates, or installing brand new applications.
Progent's Call Center team of experienced information technology experts provides your workers in Arlington or anywhere in the state of Texas fast contact with a large network service resource with years of experience offering telephone-based consulting and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology. Progent's mission is to give the Help Desk the reputation as a crucial driver of company efficiency, and Progent's goal is to resolve instead of simply record technical issues.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply online advanced engineering support and training in specific application fields such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can support the artistic elements of Macintosh environments by delivering phone-based consulting services and education in imaging, sound, and video. Progent's support professionals offer assistance in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio/video or setting up an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Arlington, or anywhere in the state of Texas, remote computer system monitoring services powered by MS Operations Manage (MOM), adapted by Progent for your business so that your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into network outages, automated monitoring can ward off disruptive and costly information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X networks, Microsoft environments, or environments that support a mix of platforms.
How Your Arlington Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple Mac computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or send email to information@progent.com.
Cisco's security and remote access solutions for small to medium sized companies represent a full range of manageable security hardware and software to let you protect your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that align best with your corporate goals.
Progent offers a variety of data communications packages from top service providers including AT&T, Broadwing, and NextWeb. Data transport technologies offered through Progent include ISDN, DSL, Frame Relay, Full or Fractional T1, ATM, Private Line, plus stationary and mobile wireless. Progent can support you with all aspects of designing and integrating a cohesive data transport system that optimizes the business value of your computer network. Progent can also offer consulting services covering areas from system repair to comprehensive IT outsourcing so that your data transport strategy can meet your goals.
If your office computer system mixes Linux technology with MS Windows, Progent can help you to integrate your servers into a unified network that allows all your OS platforms to run side by side for easy administration, seamless information exchange, high availability, enhanced performance, and strong protection. Progent's UNIX/Linux and Windows coexistence assistance offerings include network infrastructure integration and service, consulting for Windows services for UNIX, remote network monitoring and management, online network help and troubleshooting, in-person technical support, and help desk services.
important characteristics of Microsoft Dynamics Great Plains software include a modular structure that allows you to buy just the components you need, a standardized architecture built on Microsoft technologies to protect your investment and provide a tightly integrated environment, enhanced reporting capabilities that permit you to monitor all operations, income and spending and sales patterns, integration with Microsoft Office to speed access to business data, the capability to process data from virtually any database or workstation software into Microsoft Dynamics GP, plus an open design that makes it possible to create specialized applications. Progent can show you how to configure and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP, and can offer expert Great Plains support professionals to help you turn the powerful features of Great Plains software into a productive business solution.
Even if your company has a minimal network support group and a modest IT budget, your information system can still have the same high availability and responsiveness that once required a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified IT consultants, the most recent network management products for proactive monitoring and alerts, and economical service packages such as a help desk service to keep your mission-critical business applications and hardware up and running. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and application monitoring to reduce support costs, resolve problems quickly, and anticipate issues before they degrade system performance. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to perform complete event management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to offer small business networks enterprise-class reliability, security and capacity.
Microsoft Great Plains allows you to expand and control your business better by offering deep access to strategic information and a fast return on investment. Microsoft Great Plains confers important business benefits including its ability to expand the reach of your organization, manage your accounting, computerize financial processes, standardize procedures throughout your company, improve inventory control, increase order accuracy, grow revenue and shorten lead-time, and increase free cash flow. Progent can help you configure and maintain a robust, secure server and network foundation to support Great Plains, and can offer experienced Microsoft Dynamics Great Plains consultants to help you derive all the benefits of your Microsoft Great Plains software.
Progent’s Cisco-qualified network experts offer experienced PIX Firewall support services encompassing design, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy combination of security, performance and availability for business environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPSec VPN networking, intelligent access services, and flexible administrative tools. Progent’s Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's Microsoft certified support team can help you define and deploy an efficient in-place Exchange Server 2003 migration strategy that minimizes productivity disruption, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-site migrations, Progent offers the experience to finish your move quickly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.
The open structure of Microsoft Dynamics Great Plains makes it possible to develop custom applications that offer all of the core functionality of proven Microsoft Great Plains solutions but also meet the particular needs of your company. With access to the Modifier included with Microsoft Visual Basic for Applications, program designers can work with the most widely used development platform in the industry to modify Microsoft Dynamics GP information views, create or edit business logic, define forms and reports, or extend interaction with Microsoft Office software. Progent's expertise with Microsoft .NET support, Microsoft SQL Server support, and development experience with VBasic, XML and other software platforms make it possible to create specialized business software and eCommerce solutions that integrate transparently with Microsoft Dynamics Great Plains.
Progent's Microsoft-certified professionals have 20 years of background planning, installing, and supporting email solutions for Bay Area businesses. Progent offers affordable Microsoft Exchange Servers consulting services to make sure that your email system offers protection, fault tolerance, easy access for off-site and wireless users, time-saving management tools, and seamless integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2007 Server, Microsoft Exchange 2003 Server, Exchange 2000 Server, and Exchange Server 5.5. Progent can also help small or mid-size businesses to migrate from Microsoft Exchange 5.5, Exchange 2000, or Exchange 2003 Server to Exchange Server 2007.
Windows and Solaris Information Technology Consulting Consulting
Progent can assist your company to design and execute an efficient migration from a UNIX-powered IT environment to a network powered by MS Windows and suited for supporting Microsoft's familiar office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development experts can help you preserve your information and minimize business discontinuity by developing an effective transition strategy that preserves your existing investments in UNIX application and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include evaluation of existing infrastructure, transition planning and testing, MS Exchange migration expertise, information and application porting, and processor and storage system transition and economization.
Progent’s IT outsourcing services offer economical computer consulting for mid-size businesses. Whether it includes designing network infrastructure, creating an in-house Help Desk or using an outside one, deploying a new e-mail platform, monitoring your system, or creating an on-line business application, outsourcing your network engineering services can smooth out costs and minimize uncertainties, permitting IT support budgets to grow in a more moderate and controlled fashion than is possible by assembling a bulky, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and datasheets show how Progent can help you build a protected and robust system architecture for your vital Windows-powered applications such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.
For small and midsize companies in Arlington or anywhere in the state of Texas, Progent provides 24x7 online technical support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered online support to companies in all 50 states in the U.S. In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with advanced security design and troubleshooting issues.
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and certifies a consultant's networking skills at the master level. CCIEs can resolve even the most stubborn issues associated with network planning, deployment, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco System's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program patches. CCIEs are an excellent value because their deep expertise enables them to find solutions for the most complex problems quickly. In many instances, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Progent's Microsoft-qualified remote service professionals offer network problem solving and consulting help for all Microsoft server and business application products. Progent is a 
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security solutions to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or help you to recover quicky following a damaging breach. Security consulting services available from Progent include: comprehensive network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; building secure architectures for remote and mobile communication; defending your messaging system from viruses, spam, and directory harvest attacks; and setting up 24x7 network monitoring.
