Immediate Phone Support for Arlington UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies in Arlington or anywhere in the state of Texas, Progent provides help for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world background and the advanced technology to resolve most information system problems rapidly. This reduces direct expenses since service calls require fewer billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves even more with incidental expenses by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, idle workers, and distracted management.

Progent's billing policy for online support is designed to get the most out of your network support dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike many remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where fast solutions somehow end up as substantial bills. Progent's skill at handling problems efficiently translates into your company spending less cash.

Progent's Online Service Tools
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes which promote the maximum level of efficiency for online consulting and repair for small company IT systems. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to communicate with your company's environment without violating corporate security.

Progent's sophisticated technical support reporting application maintains comprehensive records for the service that Progent's clients have been provided. Progent's team engineers have access to the history of assistance rendered to every Progent customer by every Progent consultant. This archive of anomalies and responses is stored as a conveniently exploitable internal knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to manufacturers' in-house support staff so Progent's online service specialists can arrive at optimal resolutions in the least time.

Get Online UNIX, Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's remote services in Arlington or anywhere in Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's phone-based network support professionals possess credentials in a comprehensive set of technologies. This wide range of technical skills allows Progent's consultants to resolve almost any crisis that may crop up in a small business information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with multi-OS environments, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support Offered by Progent to companies in Arlington and throughout the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a broad array of information technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and migration from legacy systems to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can offer urgent online help for resolving anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Arlington, TexasThe Cisco CCIE credential is the highest recognition for network infrastructure consultants, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs can deal with the most stubborn issues associated with network design, installation, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent value since their broad expertise permits them to resolve the most intractable problems quickly. In many cases, less seasoned engineers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Few support organizations make CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can get urgent help for serious network infrastructure issues that are crippling business efficiency but are beyond the experience of your regular network service providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of advanced remote troubleshooting technology to perform quick, safe, and affordable analysis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Authorized Windows Expertise
    MS Windows Support for Arlington, TexasProgent's Microsoft-certified remote service professionals offer computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of support professionals who can help you with a broad variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server application development, Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of online desktop consulting and support services including Windows 7 migration support, moving to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified Network Security Professionals
    CISSP Qualified System Security Consultants for Arlington, TexasProgent's qualified CISM and CISSP network security consultants can provide a range of security services to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help you to recuperate rapidly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your email system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small companies often need. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for small companies with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller businesses who don't have the money or time to create an internal Help Desk but who need quick response from an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless supplement to your existing Call Center resources. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve complex computer system problems, or be available in overflow situations when your regular service providers are overwhelmed.

    Progent's Call Center consulting expertise can guide you in building an effective new Call Center or enhancing your established one, identifying or customizing Help Desk software products to address the unique needs of your company, or adding temporary online staff to supplement your in-house Help Desk Call Center team to handle unusually busy events like software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals gives your computer users in Arlington or anywhere in the state of Texas quick contact with a large network service group with extensive background offering telephone-based support and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a key contributor to company productivity, and Progent's target is to solve rather than merely document technical issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers online professional engineering expertise and training in key business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for Microsoft applications including CRM, Project, Office Word, and Office Excel. To read additional information concerning Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac professionals can promote the imaginative elements of Macintosh computing by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video post production studio.

    Online Network Monitoring Support
    Progent can provide businesses in Arlington, or anywhere in the state of Texas, remote network monitoring services based on MS Operations Manager network monitoring, adapted by Progent to fit your business so your computer maintenance is proactive and automated. By uncovering possible issues before they expand into network outages, remote monitoring can ward off stressful and expensive service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Microsoft systems, or networks powered by a variety of operating systems.

How Your Arlington Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online help with UNIX, Linux, Sun Solaris, or Mac OS X environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.

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