Arlington, VA Online Support from Certified Network Troubleshooting Professionals
Progent's network troubleshooting services can provide your Arlington, VA business low cost and consistent support from Microsoft and Cisco certified network experts. By providing IT support help when you require it, providing specialized expertise for vital technologies, offering unique services such as automated server monitoring, and charging only for support you use, Progent offers your Arlington, Virginia company an economical alternative for optimizing the profitability of small business networks. Whether you maintain an on-premises system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to build and support a robust and safe information system and to have quick access to the experienced support usually restricted to corporations who can maintain a large in-house information technology staff.

For larger companies, Progent can provide co-sourcing support to add to the skills of your internal network service staff. This can reduce expenses and help meet schedules for major projects such as application programming, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified experts to assist your company to design and implement your cloud strategy.

Key IT Areas Supported by Progent for Office Networks in Arlington, Virginia
Progent's nationwide team of world-class experts provides help for all aspects of information systems used by companies of any size. Technologies supported by Progent in and around Arlington include:

Service Delivery Options for Arlington, Virginia Companies
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support is built on the Call Center structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive service records, reliable follow-through, and strict cost control for an array of network support delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help customers to analyze and repair network issues without the cost or delay of in-person service visits. The experience of Progent's network engineers allows them to handle most network problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup process for new clients to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to give small and midsize companies the ideal combination: in-person service professionals when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for on-site service calls is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Learn more about how to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and dependable support from a professional Helpdesk with efficient telephone assistance, remote repair capability, and enough technical depth for full problem escalation. Since smaller businesses typically are constrained by tight information technology funds and can spare scant executive attention for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective way to ensure that small business computer networks stay productive. Learn more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security consulting, high availability network consulting, virtual server strategies, plus configuration, programming and training for business software including accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects including office moves and major system upgrades, longer term projects such as management reporting application programming and support, database application development and administration support, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher levels of availability, security, and recoverability than is feasible using the type of internal data center that is realistically affordable for most small organizations. Because Progent uses the same facilities that support the gear of many of the world's biggest information technology companies, Progent can save you the investment in creating and managing the infrastructure required for world-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions remain current, protection and performance is continually monitored, and systems and data files are regularly backed up and available for full and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is also convenient for customers to transfer to another service provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit companies with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains ownership of the software in the client's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network security and can help with advanced security programs such as SIEM solutions to help enterprises meet business guidelines and government requirements for IT information security and incident reporting.

The breadth and depth of Progent's engineering staff bring a unique set of advantages to organizations trying to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, performing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not only expert technical help, but also a support engineer with field-tested methods for solving real-world IT problems quickly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big bills for quick repairs. Another advantage of by-the-minute invoicing is that customers are less tempted to allow simple problems to fester until they become big ones. Read more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation given by each consultant to each customer. The practice of documenting and organizing service activity allows more effective support and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Arlington, Virginia business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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