Expert Online Help for Arlington, Virginia Computer Networks from Microsoft Certified Consultants
Small companies have traditionally been underserved by large IT support firms. Some small businesses permit themselves to become overly dependent on individual consultants or small consulting organizations who lack the bandwidth or broad skill sets to react promptly or effectively to network emergencies. Other small companies turn to mass-market service firms staffed with personnel able to provide standardized fixes for common issues but who are missing the background and versatility to deal with the variety of configurations and absence of standards typical of small company information systems.

Progent's proven methodology for providing low-cost and effective network service to small companies has made Progent one of the premiere Microsoft-certified network consulting firms in the United States. Progent has provided online help to companies in every state in the United States (refer to Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal IT support staff. Co-sourcing can save money and help meet schedules for major projects such as application programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your company to design and execute a sensible cloud strategy.

Primary Technologies Serviced by Progent for Businesses in Arlington, Virginia
Progent provides the support of certified experts for all aspects of business network technology found in small and midsize companies. Technologies serviced by Progent's consultants include:

Support Delivery Options Available for Arlington, Virginia Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism promotes rapid response, comprehensive activity documentation, reliable follow-up, and tight cost monitoring for a range of IT service delivery modes that include online repairs, onsite support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and fix network problems without the cost or delay of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup process for new customers to accommodate urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn more information about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's online service experts to deliver small and midsize companies the best of both worlds: onsite service technicians when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for on-site support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more concerning how to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize companies who require prompt and dependable access to an online Help Desk Call Center with effective phone assistance, online troubleshooting tools, and enough technical depth for full escalation. Because small and midsize companies usually have tight information technology budgets and can provide scant management bandwidth for handling network support, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that small business information systems are always up and running. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, high availability network design, virtualization strategies, plus integration, customization and training for small business software including accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site relocations and major software migrations, extended initiatives such as management reporting application programming and support, database application development and administration services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and MS SQL in order to provide small businesses with higher levels of dependability, security, and recoverability than is feasible using the type of internal data center that is practical for most small companies. Since Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of availability and expandability but that is in addition convenient for customers to transfer to a different support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the multi- OS and loosely standardized environments typical of smaller companies, and retains ownership of the licenses in the customer's hands so that moving to a different virtual system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online consulting to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of network protection and can help with advanced security programs like SIEM solutions to help enterprises comply with business guidelines and statutory regulations for network information protection and incident reporting.

The scope and depth of Progent's consulting team bring a unique array of advantages to organizations trying to maximize the business value of their IT system within a realistic budget. These benefits include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, in the trenches of IT service, executing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT capability, but also a consultant with proven approaches for resolving real-world network problems rapidly. Read more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises help by the minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids big invoices for fast repairs. An additional advantage of by-the-minute pricing is that clients are less inclined to permit minor problems to stay unaddressed until they grow into big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to every customer. The practice of documenting and organizing service activity allows more efficient service and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces little competition. Small companies who utilize independent service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Arlington, Virginia company needs to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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