Professional Online Support for Arlington, Virginia Computer Networks from Microsoft Certified Consultants
Small businesses have traditionally been ignored by major network service firms. Many small companies permit themselves to become excessively reliant on freelance consultants or small support organizations who don't have the bandwidth or broad skill sets to react quickly or effectively to network emergencies. Still other small companies resort to mass-market service firms that employ technicians trained to offer standardized solutions to ordinary issues but who do not have the experience and versatility to handle the variety of environments and lack of standardization typical of small company IT systems.

Progent's time-tested approach to delivering low-cost and effective network support to small companies has made Progent one of the most respected Microsoft Gold IT consulting firms in the industry. Progent has provided remote support to companies in every state in the country and offers in-person technical support in almost all zip codes.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network service group. This can cut costs and help meet schedules for major projects such as software development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.

Progent can also provide access to certified consultants to help your business to design and implement a sensible cloud strategy.

Main Technologies Serviced by Progent for Business Networks in Arlington, Virginia
Progent's national group of world-class consultants offers help for all facets of information systems used by businesses of all sizes. Practice areas supported by Progent in Arlington include:

Support Delivery Alternatives Available for Arlington, Virginia Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting, and network management. Progent's model for delivering computer support is built on the Help Desk structure common to big IT organizations. Progent's Contact Center Service Model ensures fast support, comprehensive activity documentation, consistent follow-up, and strict cost control across a range of IT service delivery options that include remote repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help customers to troubleshoot and fix hardware and software problems without the cost or time loss of on-premises support visits. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn additional information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to give small businesses the optimal solution: in-person support professionals when you need them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for on-site service calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning how to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who require fast and dependable access to a professional Helpdesk with efficient phone assistance, remote repair tools, and enough technical depth for all needed escalation. Since small and midsize businesses typically have limited information technology funds and can provide scant management attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that small business information networks stay up and running. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, non-stop it system consulting, virtual server strategies, plus integration, customization and support for business programs including financials, ERP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects such as site moves and massive software migrations, longer term initiatives like management information application development and customization, database application programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or emergency services such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL Server to provide small companies with higher degrees of dependability, protection, and performance than is feasible using the type of internal data center that is achievable for most small companies. Since Progent uses the same facilities that support the equipment of some of the planet's largest IT organizations, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs remain current, security and performance is continually tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in an environment that not only provides the top degree of dependability and extensibility but that is also easy for clients to migrate to another support firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the mixed- platform and loosely standardized environments typical of smaller companies, and retains control of the software licenses in the customer's possession so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote support services to help companies of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Why Progent Offers the Right Choice for Arlington, Virginia Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with enterprise network consulting allow small and midsize companies to sidestep the pitfalls related to excessive dependence on small service firms or freelance engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network support, small businesses often depend excessively on freelance engineers. Although individual support providers carry lower overhead than more substantial support firms and can afford to charge apparently smaller rates, individuals are often spread too thin to respond rapidly to critical network problems. If an independent engineer is busy with different customer, sick, on travelling, or in class, the absence of backup staff may force your company to wait for help in case of an emergency. The more your small business grows, system downtime or problems with critical programs get more expensive. The dollars you believed you were conserving on a freelancer can evaporate fast because of lower output. In addition, when independent engineers encounter new technologies, the unavailability of a large consulting team to count on for advice requires them to train with the meter running while your organization ends up footing the costs for their ongoing training.

  • Have Access to Certified Professionals in Complex Information Technology Issues
    Many small service organizations or freelance consultants who concentrate on small business network support are capable of delivering routine fixes but lack the seasoning to work cost-effectively with complicated network environments that have a variety of operating systems, numerous locations, Voice over IP systems, mobile workforces, interconnected financial and operational applications, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive staff of specialists can be valuable to your business because big-company networks are by nature complex, support issues demand thorough understanding of in many technical areas, and reaching a high level of robustness, availability, and security requires enterprise-tested processes.

  • Build a Firm Basis for Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Without a proper architecture, a series of improvised fixes often get tossed onto of a tenuous structure. As a business grows, stability and expandability problems can hinder the productivity of the organization. Such networks need thorough assessment, smart business analysis, and broad-based experience to upgrade to a network environment that will act as the reliable basis to handle critical business needs and support future growth.

  • Work with Solution Consultants, Not Resellers
    Small companies require guidance and education to work through an ever more complicated array of IT alternatives offered for accelerating business growth and enhancing efficiency. They do not need an IT engineer or support firm that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers services only. This allows Progent to match technical support services with the genuine needs of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a predetermined vendor instead of being driven by the actual requirements of a client.

How to Contact Progent
If your Arlington, Virginia business needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.