Immediate, Affordable Remote Network Troubleshooting for Arlington, Virginia Small Companies
For more than twenty years, Progent has specialized in providing world-class computer support services to customers with small-business budgets. Progent has built a powerful support solution that features a low-overhead, seamless virtual office network, custom remote troubleshooting technology, a substantial pool of engineers certified in a broad array of technical disciplines, a Help Desk operational structure that maximizes efficiency and guarantees follow-up, a global group of remote service professionals, on-site support availability for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical issues in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the technical skills of your internal network service group. Co-sourcing can save money and minimize technical risks for major projects like application programming, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of certified consultants to assist your business to plan and execute a sensible cloud strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Arlington, Virginia
Progent's nationwide team of industry certified engineers offers help for virtually all facets of information technology found in companies of any size. Practice areas supported by Progent in Arlington include:

Support Delivery Alternatives for Arlington, Virginia Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough activity documentation, consistent follow-up, and strict cost control across a range of network service delivery modes that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite support visits. The experience of Progent's network engineers makes it possible to handle the majority of network issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration process for first-time customers to address urgent network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small businesses the optimal solution: hands-on service technicians when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person support calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning why to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Helpdesk Services are designed for small and midsize businesses who need fast and reliable support from a professional Contact Center with efficient phone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Because smaller businesses typically are constrained by tight information technology budgets and can spare little executive attention for dealing with IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that small business computer systems are always productive. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, high availability it system engineering, virtual server solutions, plus configuration, programming and training for business software including accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects including site moves and major software migrations, extended initiatives such as business analytics application programming and support, database software development and DBA services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system administration, or emergency response like data restoration and virus removal.

  • Application Hosting
    Progent can host key business applications such as Exchange and MS SQL in order to provide small businesses with greater levels of reliability, security, and performance than is possible with the type of in-house data center that is practical for most small organizations. Because Progent utilizes the same facilities that host the gear of many of the world's biggest information technology organizations, Progent can save you the investment in creating and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain current, security and efficiency is continually tracked, and systems and data files are consistently archived and available for full and rapid restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is also convenient for clients to transfer to a different support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow small businesses with mixed environments to save significantly on the costs of hardware, system maintenance, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can handle the mixed- platform and non- standardized networks common with small companies, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtual host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online consulting to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Arlington, Virginia Small Businesses
Progent's size, scope of information technology skill, and experience with enterprise network support enable small and midsize businesses to sidestep the problems associated with excessive reliance on thinly staffed support organizations or independent engineers.

Working with Progent enables your business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT services, smaller companies often rely excessively on independent engineers. Although freelance support engineers carry lower overhead than more substantial IT service firms and can afford to charge nominally lower fees, they are often stretched to far to respond rapidly to critical problems. If an independent consultant is occupied with different client, ill, on vacation, or in class, the lack of replacement personnel may require your company to wait for assistance during an emergency. As your small business expands, network unavailability or difficulties with critical applications get more expensive. The money you thought you were conserving on a freelancer can be eaten up fast because of lower output. Also, when freelance consultants encounter new problems, the unavailability of a big consulting group to rely on for advice requires them to learn in place while your company ends up footing the costs for their continuing education.

  • Gain Access to Experts in Sophisticated IT Solutions
    The majority of small service organizations or freelance consultants focused on small business IT consulting are capable of delivering routine fixes but don't have the seasoning to deal efficiently with complex IT configurations with a variety of platforms, many sites, VoIP implementations, remote workforces, integrated accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large staff of specialists can be valuable to your business because enterprise environments are inherently complicated, support issues require in-depth knowledge in numerous technical disciplines, and achieving an acceptable degree of stability, availability, and protection calls for industry-tested leading practices.

  • Create a Firm Foundation for Growth
    Small businesses often start with an IT system implemented on a tight budget. Lacking a carefully designed architecture, a sequence of improvised repairs commonly get thrown on top of a marginal foundation. As a company evolves, stability and scalability problems can hinder the success of the organization. Such environments require proper evaluation, intelligent strategic analysis, and broad-based expertise to upgrade to an IT environment that can provide the solid basis to meet critical business needs and support downstream growth.

  • Work with Solution Finders, Not Product Resellers
    Small companies require direction and insight to navigate through an increasingly complex maze of technology alternatives available for enabling business growth and enhancing efficiency. They do not need a network engineer or support firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent provides consulting and services exclusively. This allows Progent to match consulting support with the genuine needs of customers. Combining IT consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being based on the actual requirements of a client.

How to Contact Progent
In case your Arlington, Virginia business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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