Arlington, VA Remote Help from World-class Computer Network Service Professionals
Progent's network tech support services can deliver your Arlington, VA company affordable and reliable support from world-class consulting engineers. By providing network support service when you need it, providing advanced knowledge for mission-critical applications, offering unique support such as automated server monitoring, and billing only for services you receive, Progent gives your Arlington, Virginia company an economical option for optimizing the productivity and profitability of small business networks. If you maintain a local datacenter, rely on cloud resources, or have a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to create and manage a robust and safe IT system and to benefit from fast access to the skilled help ordinarily restricted to businesses who can set up a sizeable in-house information technology organization.

For larger businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network service team. This can save money and minimize technical risks for big projects such as application design and development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to certified consultants to assist your company to design and implement a sensible cloud strategy.

Core Areas of Expertise Supported by Progent's Consultants for Business Networks in Arlington, Virginia
Progent's nationwide team of industry certified experts provides support for all aspects of network technology used by organizations of any size. Practice areas served by Progent in Arlington include:

Service Delivery Options for Arlington, Virginia Businesses
Progent has a variety of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for providing computer support is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Support Mechanism ensures fast support, thorough activity documentation, consistent follow-through, and tight cost control across an array of network support delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and repair network problems without the expense or delay of travel for onsite service calls. The background of Progent's IT consultants allows them to handle most IT issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to accommodate urgent situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's online network support expertise.

  • On-site Support
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service experts to deliver small companies the best of both worlds: on-premises support professionals when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details about why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and reliable support from an online Help Desk with effective phone support, remote repair tools, and sufficient technical strength for all needed escalation. Since small and midsize companies usually have tight information technology funds and can spare little executive attention for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to make sure that small business information systems stay up and running. Learn more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, high availability it system design, virtual server solutions, plus configuration, customization and training for business programs such as accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as office relocations and major software migrations, extended initiatives such as management analytics application development and support, relational database application development and administration services, and web design, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and network management, or emergency response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications such as Exchange Server and Microsoft SQL to provide small and midsize businesses with higher degrees of reliability, security, and performance than is feasible with the class of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that support the equipment of many of the world's largest information technology organizations, Progent can eliminate the expense of building and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs remain updated, security and efficiency is continually monitored, and systems are regularly archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's production servers in a setting that not only provides the top level of dependability and expandability but that is in addition easy for customers to migrate to a different service firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow businesses with mixed environments to benefit dramatically on the costs of capital equipment, system support, and network management while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed service, can support the multi- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the licenses in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a portfolio of low-cost, fixed-price monthly services designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight Systems Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight Systems Watch server and desktop automated management services.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system protection and can assist with advanced security programs like SIEM solutions to help companies comply with industry standards and government requirements for IT information security and incident reporting.

The scope and depth of Progent's consulting team offer a powerful set of advantages to companies trying to increase the business value of their information network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry background, in the trenches of network support, performing a broad variety of IT projects for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for fixing actual IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for online support and in-person help per minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for quick fixes. Another benefit of by-the-minute pricing is that clients will not be tempted to allow minor issues to stay unaddressed until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by each staff member to each client. The practice of documenting and archiving support activity results in more effective support and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent is able to focus on providing high-value services where Progent has few competitors. Small companies who utilize independent service providers or who employ internal IT staffs gain when Progent transfers information about new technology and tested methodologies to make their networks more reliable, secure, and productive. Find out more about Progent's knowledge transfer services.

Contact Progent
In case your Arlington, Virginia company needs to contact Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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