Fast, Low-cost Online Computer Network Help for Arlington, Virginia Small Businesses
For more than twenty years, Progent has focused on providing world-class IT support services to customers with small-business IT budgets. Progent has built a powerful service solution that includes a low-overhead, seamless virtual office network, sophisticated online repair technology, a substantial pool of consultants accredited in a wide array of IT practice areas, a Call Center service structure that promotes efficiency and ensures follow-through, a global team of remote support professionals, on-site service options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving network issues in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network support group. Co-sourcing can save money and help meet schedules for big projects such as application programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your business to plan and implement your cloud strategy.

Primary Practice Areas Serviced by Progent for Arlington, Virginia Office Networks
As a Microsoft-certified Partner IT service firm that maintains a large group of Cisco qualified CCIE network infrastructure experts and Apple certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Arlington, VA small businesses for a broad array of computer technologies such as:

Support Delivery Alternatives Available for Arlington, Virginia Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering computer support is based on the Call Center operational structure common to big IT organizations. Progent's Helpdesk Support Mechanism promotes rapid support, thorough activity documentation, dependable follow-through, and strict cost control for a range of IT service delivery modes that include online repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and fix network problems without the cost or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to address urgent situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn additional details about Progent's online computer support services.

  • Onsite Support
    Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more about why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for all companies who require fast and dependable support from an online Contact Center with efficient phone assistance, remote troubleshooting capability, and enough technical depth for full problem escalation. Since smaller businesses usually have tight IT budgets and can spare little management attention for handling network support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that business computer networks are always productive. Learn more details concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, fault tolerant it system design, server virtualization solutions, plus integration, programming and training for small business applications such as accounting, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site moves and major system migrations, longer term initiatives like management analytics software programming and support, database application programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of reliability, protection, and recoverability than is feasible using the class of in-house data center that is achievable for most small companies. Since Progent utilizes the same facilities that host the gear of many of the planet's biggest information technology organizations, Progent can save you the expense of creating and managing the infrastructure required for world-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and available for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small company's production servers in an environment that not only delivers the top degree of dependability and scalability but that is in addition easy for clients to migrate to a different service firm or to move internally when your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow businesses with mixed environments to save significantly on the costs of hardware, infrastructure maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed service, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a new virtual system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover quickly from a ransomware attack. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system protection and can help with complex security programs such as SIEM solutions to help companies meet business guidelines and statutory regulations for network data security and reporting.

The scope and depth of Progent's consulting staff bring a powerful set of benefits to customers wishing to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the forefront of IT support, performing a wide variety of technical tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This means that you get not only expert technical help, but also a support engineer with field-tested methods for solving real-world network problems efficiently. Read more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no retainer for support services delivered during normal business hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity avoids major bills for quick solutions. An additional advantage of granular pricing is that clients will not be inclined to permit less critical issues to fester until they become big ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The practice of detailing and organizing service activity results in more effective service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces little competition. Small businesses who work with independent service providers or who maintain internal support staffs gain when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Arlington, Virginia business needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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