Fast, Low-cost Online Computer Network Help for Arlington, Virginia Small Businesses
For more than twenty years, Progent has focused on providing world-class IT support services to customers with small-business IT budgets. Progent has built a powerful service solution that includes a low-overhead, seamless virtual office network, sophisticated online repair technology, a substantial pool of consultants accredited in a wide array of IT practice areas, a Call Center service structure that promotes efficiency and ensures follow-through, a global team of remote support professionals, on-site service options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving network issues in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network support group. Co-sourcing can save money and help meet schedules for big projects such as application programming, disaster recover/business continuity planning, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited consultants to assist your business to plan and implement your cloud strategy.

Primary Practice Areas Serviced by Progent for Arlington, Virginia Office Networks
As a Microsoft-certified Partner IT service firm that maintains a large group of Cisco qualified CCIE network infrastructure experts and Apple certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Arlington, VA small businesses for a broad array of computer technologies such as:

Support Delivery Alternatives for Arlington, Virginia Companies
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service records, consistent follow-up, and strict expense control across an array of IT service delivery alternatives that include remote repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service calls. The background of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online network support services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to give small and midsize businesses the optimal solution: in-person support technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The response time for in-person support calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more details about why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who need fast and dependable access to a professional Contact Center with effective telephone support, online repair tools, and sufficient technical strength for full escalation. Since smaller businesses typically have limited IT funds and can spare little management bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that small business computer networks stay up and running. Learn more details about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, non-stop it system design, virtual server strategies, plus integration, programming and training for business software including financials, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with short-term projects including office moves and massive system upgrades, longer term initiatives like business information application programming and support, relational database application development and DBA support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and SQL Server in order to provide small and midsize companies with higher levels of availability, protection, and performance than is possible using the class of internal data center that is practical for the majority of small and midsize organizations. Because Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the investment in building and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay current, security and efficiency is constantly tracked, and systems are consistently backed up and available for full and prompt restoration. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and expandability but that is also simple for clients to migrate to a different support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps ownership of the licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly from a ransomware attack. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-certified cybersecurity consultants, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of network protection and can assist with complex security projects like SIEM solutions to help companies meet business guidelines and government requirements for network data security and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful array of benefits to companies wishing to maximize the productivity of their information network within a realistic budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, in the trenches of IT support, performing a broad range of IT tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a consultant with proven methods for fixing actual network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size bills for quick repairs. Another benefit of by-the-minute billing is that your company won't be tempted to permit minor issues to stay unaddressed until they grow into major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to each customer. The practice of documenting and organizing service activity results in more efficient support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and efficient. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Arlington, Virginia business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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