Even if your Arlington company has a regular independent support technician or employs a full time IT staff that can handle day-to-day network problems, Progent’s Microsoft and Cisco certified engineers provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to solve sudden system emergencies or particularly tough integration projects.

Details of Progent's Online Network Services for Arlington
Progent's online support, Internet-based troubleshooting, network security expertise, and network management services give small businesses in Arlington or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you need occasional telephone help and remote network repair or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help program include:

• Fast Phone Contact with Microsoft Certified Professionals
  Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small offices in Arlington and is also ideal for networks in geographic regions of Texas that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, service databases, and on-going training.

• By the Minute Billing to Minimize Costs
  Progent offers online support on a by-the-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for online help and requires no monthly subscription fee. This keeps you from paying big bills for quick fixes.

• Access to Cisco Certified Network Infrastructure Experts
  As a Certified Partner for Cisco, Progent can provide access to on-staff professionals with experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create high-speed, high-availability, and secure connectivity for wireline and wireless networking.

• Application Experts Group
  Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk Call Center support. Progent's Experts Team offers in-depth consulting expertise for critical application areas. Help offered by the Application Experts Team covers:
  • Great Plains Software Support and Programming
  • Microsoft Customer Relationship Management Consulting
  • Microsoft Project Training
  • Microsoft Excel Programming
  • Microsoft Word Help
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Help
  • Mac Help
  By offering a full service one-stop source for network generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that fit the specific requirements of your company.

• State of the Art Online Access Tools
  Secure remote connectivity permits Progent's support professionals to see precisely what your users see. This makes it easier to find quick solutions to issues that might otherwise require an expensive personal visit. Sophisticated remote access tools and experienced technicians combine to allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in online support and remote system monitoring.

• Compatibility with Mainstream VPN Gateways
  Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.

• Round-the-Clock Service for High System Uptime
  For small companies with line-of-business applications, Progent offers 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this service can help ensure high system uptime.

• Help Desk Outsourcing
  Progent's Help Desk Call Center services are intended especially for budget-conscious small organizations whose workers need immediate access to a Help Desk Call Center with expert phone support and full escalation capability.

Advantages of Progent's Network Help for Small Organizations in Arlington
Progent's remote IT consulting services enable your City# small business to enjoy the benefits of immediate, expert network support without the expense of managing a full-time IT organization. Your information system will derive greater business worth by being increasingly available, productive, and secure. Advantages to your company include:

• Convenient virtual expansion of your local IT resources
  With most small businesses in Arlington and throughout Texas, nearby computer support resources, whether made up of freelance consultants or an internal IT staff, can take care of typical network problems. On the other hand, IT crises might spring up when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these situations, Progent's online support specialists offer an easy, fast, and affordable solution to supplement your local resources and to transfer useful information to improve your ability to handle downstream problems in-house.

• Reduced Reliance on Freelance Service Providers
  For network maintenance, small organizations often depend on independent freelance service providers. Although independent consultants carry smaller overhead than larger consulting firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve help may require your business to wait for assistance during an emergency. As your small business grows, system unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup support experts to insure your IT system remains available.

• Build a Scalable Foundation for Seamless Expansion
  Small organizations often begin with an information system implemented on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the business. These poorly designed environments require proper analysis, smart long-term planning, and extensive IT knowledge to upgrade to a network architecture able to deliver the solid foundation to meet vital business demands and ease downstream expansion.

• Interact with Problem Solvers Instead of Technology Vendors
  Small offices require guidance and technical education to negotiate an increasingly complex maze of product alternatives capable of promoting business growth and improving efficiency. They hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable product rather than the genuine requirements of a small business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match technical consulting with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of IT background, refined support software, and familiarity with corporate IT allow small offices to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over=stretched internal resources.

Progent stands out by offering:

• Certified Knowledge of Microsoft's Full Line of Servers
  Progent offers world-class support for Microsoft’s leading server platforms with services such as Windows 2003 help, Microsoft Windows 2000 Server migration, Microsoft Windows NT upgrades, Microsoft Exchange Server 2003 integration, Microsoft Exchange 5.5 Server and Microsoft Exchange 2000 Server migration, and Microsoft SQL Server support.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, at the front lines of network service, executing a broad variety of IT projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with field-tested approaches for using computer knowledge to repair actual IT problems efficiently.

• Value Pricing
  Progent's pricing model is to bill for remote service and on-site visits by the minute. As a result, you owe just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates big bills for quick solutions so you will not be forced to allow simple problems to stay unaddressed.

• Full Records of IT Services
  Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by each staff member to every client. The discipline of detailing and organizing support records results in more efficient service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

• Automated Server Monitoring with Microsoft MOM
  Progent is one of the only consulting firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. This package causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.

How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.