Professional Online Help for Arvada, Colorado Networks from Certified Engineers
Small businesses have typically been overlooked by major network service organizations. Many small businesses permit themselves to become excessively dependent on individual engineers or small support organizations who don't have the size or comprehensive skill sets to react promptly or effectively to network crises. Other small businesses turn to giant service firms staffed with technicians able to provide standardized fixes for common problems but who do not have the background and technical scope to deal with the diversity of environments and absence of standardization that characterizes small business information systems.

Progent's proven methodology for delivering low-cost and successful network support to small companies has made Progent among the most respected Microsoft-certified IT consulting organizations in the United States. Progent has provided online help to small businesses in every state in the U.S. (See Progent's client testimonials).

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the skills of your internal IT support personnel. Co-sourcing can save money and help meet schedules for major projects like software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of certified experts to assist your company to design and execute your cloud strategy.

Core Products and Technologies Serviced by Progent's Consultants for Businesses in Arvada, Colorado
Progent's national group of industry certified experts provides help for all aspects of information systems deployed by businesses of any size. Technologies supported by Progent in and around Arvada include:

Support Delivery Options for Arvada, Colorado Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and IT administration. Progent's model for delivering network support is based on the Help Desk Call Center structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid response, thorough service documentation, dependable follow-through, and tight cost control across an array of IT support delivery modes that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and fix network issues without the expense or time loss of travel for onsite service calls. The background of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn additional information about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support experts to give small and midsize companies the optimal solution: onsite support professionals when you need them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for in-person support calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details about how to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who require prompt and reliable support from an online Help Desk Call Center with efficient phone assistance, online repair tools, and sufficient technical depth for all needed problem escalation. Because smaller companies usually have limited IT budgets and can spare scant management attention for dealing with IT support, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that small business information networks stay up and running. Learn more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, fault tolerant network consulting, server virtualization strategies, plus integration, customization and support for business applications such as financials, ERP, business analytics, CRM, and office productivity software. Progent can help with one-time projects such as site relocations and massive system upgrades, longer term projects such as business analytics software programming and customization, database software development and administration services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as data restoration and virus removal.

  • Application Hosting
    Progent can host critical business applications like Exchange and MS SQL in order to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible with the type of in-house data center that is achievable for most small companies. Since Progent uses the same facilities that support the gear of many of the world's largest IT organizations, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain current, security and performance is constantly monitored, and systems and data files are regularly archived and available for complete and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is also simple for clients to migrate to another support provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that permit companies with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can handle the mixed- OS and non- standardized environments typical of small businesses, and retains ownership of the licenses in the customer's hands so that migrating to a new virtual system is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote consulting to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a business-wide view of system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory requirements for network information protection and incident reporting.

The scope and depth of Progent's consulting team offer a unique array of benefits to organizations wishing to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, at the front lines of network service, executing a broad variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This ensures that you get not only expert IT skills, but also a consultant with field-tested approaches for resolving actual IT problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no registration fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size invoices for fast fixes. Another benefit of granular pricing is that your company are not inclined to permit minor issues to stay unaddressed until they grow into major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation given by every staff member to every client. The practice of documenting and organizing service activity allows more effective support and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small companies who work with freelance consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Arvada, Colorado business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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