Affordable Computer Help from Microsoft and Cisco Qualified Professionals for Companies in Arvada, CO
By offering professional support when you need it, providing specialized knowledge for key business applications, providing high-value services such as virtual server hosting, billing solely for help delivered, and charging no setup or retainer fees for standard services, Progent allows you to increase the business value of your information system and minimize support costs. Progent understands that network security, dependability, and efficiency are as important to small companies as to major corporations but that smaller organizations lack the leverage to spend heavily in computer technology and internal support staffs. Progent's basic value proposition is that no IT consulting firm can equal Progent's capability to provide the network support your company needs whenever you need it and at prices you can afford.

For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support team. This can cut costs and minimize technical risks for big IT initiatives such as software design and development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to help your business to design and implement your cloud strategy.

Core Technologies Serviced by Progent for Companies in Arvada, Colorado
Progent's nationwide group of world-class support professionals offers help for virtually all facets of information technology deployed by businesses of any size. Areas served by Progent in Arvada include:

Service Delivery Alternatives for Arvada, Colorado Companies
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering IT support services is built on the Call Center structure familiar to big IT organizations. Progent's Contact Center Support Model ensures fast response, comprehensive service documentation, reliable follow-through, and strict cost control across a range of network service delivery options that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix network problems without the expense or time loss of on-premises support visits. The background of Progent's network consultants makes it possible to handle the majority of network issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional information concerning Progent's online computer support expertise.

  • Onsite Service
    Progent provides on-site technical assistance for registered customers in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote support experts to give small companies the ideal combination: in-person service technicians when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for in-person support visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how and why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable support from a professional Help Desk Call Center with effective phone assistance, remote repair tools, and sufficient technical strength for all needed problem escalation. Since small and midsize companies usually have tight information technology budgets and can spare little management bandwidth for dealing with network support, Progent's Help Desk Call Center Services could be the most cost-effective way to ensure that business computer networks stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop network engineering, virtualization solutions, plus integration, programming and support for business applications including financials, ERP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects such as office moves and major system migrations, longer term projects like management information application development and customization, relational database application programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is feasible using the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can save you the expense of creating and maintaining the systems required for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and revisions remain current, security and performance is constantly tracked, and systems are regularly backed up and ready for complete and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's production servers in a setting that not only provides the top level of availability and expandability but that is in addition convenient for customers to transfer to another service provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow companies with mixed networks to benefit dramatically on the expense of hardware, system support, and network management while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can handle the mixed- OS and loosely standardized networks common with smaller businesses, and retains control of the licenses in the client's possession so that moving to a different virtualized host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote support to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for IT information protection and reporting.

The breadth and depth of Progent's engineering staff bring a powerful set of advantages to organizations trying to increase the business value of their IT system within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, in the trenches of network service, executing a wide variety of technical projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with proven approaches for solving actual network problems rapidly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and requires no retainer for services delivered during normal working hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major bills for fast fixes. Another benefit of granular invoicing is that customers are less tempted to permit minor problems to fester until they become big problems. Read more about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation given by every consultant to every customer. The discipline of documenting and archiving service activity allows more efficient service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Small companies who work with independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Arvada, Colorado business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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