Athens, GA Online Support from World-class Network Service Experts
Progent's network help services can provide your Athens, GA company budget-friendly and consistent support from enterprise-class technical professionals. By delivering IT consulting service when you need it, providing advanced expertise for mission-critical applications, offering value-added support such as automated server monitoring, and invoicing only for support you use, Progent gives your Athens, Georgia business an affordable solution for optimizing the productivity and profitability of small-scale business information systems. If you have a local datacenter, rely on cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to build and maintain a reliable and safe information system and to benefit from quick availability of the skilled consulting ordinarily available only to corporations who are able to maintain a large in-house information technology group.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your internal network service group. This can save money and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning, security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of accredited consultants to assist your company to design and implement your cloud computing strategy.

Main Technical Areas Supported by Progent for Athens, Georgia Office Networks
As a Microsoft-certified Partner IT service company that maintains a world-class team of Cisco qualified CCIE network experts and Apple Computer accredited engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Athens, GA companies for a broad array of computer technologies including:

Service Delivery Options for Athens, Georgia Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting services, and network administration. Progent's model for providing IT support services is based on the Help Desk structure common to larger IT support organizations. Progent's Contact Center Support Mechanism ensures rapid support, thorough activity records, dependable follow-up, and strict cost monitoring for a range of network service delivery options that include remote repairs, onsite help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can assist customers to analyze and repair hardware and software problems without the expense or delay of in-person support calls. The background of Progent's network consultants allows them to handle the majority of network problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible signup process for new customers to address urgent situations and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service experts to deliver small businesses the ideal combination: hands-on service professionals when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for in-person service calls is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Contact Center Services are intended for all businesses who require prompt and dependable access to a professional Helpdesk with effective phone assistance, remote repair tools, and enough technical strength for all needed escalation. Since smaller businesses typically are constrained by tight IT budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business information networks are always productive. Learn more about Progent's Contact Center services.

  • Consulting Services
    Progent provides small businesses affordable access to world-class IT professionals who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, non-stop it system engineering, virtualization strategies, plus configuration, customization and support for business software including accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and massive software migrations, extended initiatives such as management analytics software development and customization, database software development and administration support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or emergency services such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and MS SQL to provide small businesses with greater degrees of dependability, protection, and recoverability than is feasible with the class of internal data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same facilities that support the equipment of some of the world's biggest information technology organizations, Progent can save you the cost of creating and maintaining the systems required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is also simple for clients to transfer to a different support provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow small businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while getting world-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can support the multi- platform and loosely standardized networks common with smaller businesses, and retains ownership of the software licenses in the client's hands so that migrating to a new virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting services to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of network products including firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a business-wide perspective on system protection and can help with advanced security projects like SIEM solutions to help enterprises comply with industry guidelines and government requirements for IT information security and reporting.

The breadth and depth of Progent's consulting team bring a unique array of benefits to clients trying to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, at the forefront of network service, executing a broad variety of IT tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This guarantees that you get not just expert technical skills, but also a consultant with field-tested approaches for repairing actual IT problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for online service and on-site help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no registration fee and asks no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates major invoices for fast fixes. An additional advantage of granular pricing is that you will not be inclined to allow less critical issues to stay unaddressed until they become major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports given by every staff member to every client. The discipline of documenting and organizing support records results in more effective service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent consultants or who employ internal IT personnel gain when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Athens, Georgia company needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2019 Progent Corporation. All rights reserved.