Affordable Network Help from Microsoft Certified Consultants for Businesses in Athens, GA
By delivering professional support when you require it, making available in-depth expertise for critical applications, offering high-value services like virtual server hosting, invoicing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your It network and cut support expenses. Progent appreciates that network protection, reliability, and performance are as critical to small businesses as to large enterprises but that small companies lack the economy of scale to invest heavily in information networks and in-house service staffs. Progent's fundamental competitive advantage is that no network consulting organization can equal Progent's capability to deliver the IT support expertise your company requires when you require it and at a cost you can justify.

For larger businesses, Progent offers co-sourcing support to supplement the skills of your internal network support staff. This can save money and minimize technical risks for big IT initiatives such as application development, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified consultants to help your business to plan and execute a sensible cloud computing strategy.

Primary Technologies Supported by Progent for Businesses in Athens, Georgia
Progent's national team of world-class support professionals provides support for virtually all facets of network technology deployed by organizations of all sizes. Areas served by Progent in Athens include:

Support Delivery Options for Athens, Georgia Businesses
Progent has a variety of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing network support services is based on the Help Desk structure familiar to big IT groups. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive activity records, reliable follow-up, and tight cost monitoring for an array of IT service delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve most IT issues rapidly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out more details concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote support experts to deliver small companies the best of both worlds: in-person service professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for in-person service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more about why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Services are intended for all businesses who require prompt and dependable access to a professional Helpdesk with efficient telephone support, remote troubleshooting tools, and sufficient technical depth for full problem escalation. Since smaller companies typically have tight information technology funds and can spare scant management attention for dealing with IT support tasks, Progent's Help Desk Services can be the most efficient way to ensure that small business computer networks are always up and running. Learn more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, network protection consulting, high availability it system design, virtual server strategies, plus configuration, customization and support for business programs including accounting, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office relocations and massive system migrations, extended initiatives like business reporting software development and support, relational database application programming and DBA services, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL to provide small companies with higher degrees of dependability, protection, and performance than is feasible with the class of internal data center that is practical for most small businesses. Because Progent uses the same data centers that support the equipment of many of the world's largest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain updated, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of availability and expandability but that is also simple for clients to migrate to another support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the mixed- OS and loosely standardized environments typical of small businesses, and keeps control of the licenses in the client's possession so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online consulting to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Why Progent Offers the Right Choice for Athens, Georgia Small Businesses
Progent's staff size, breadth of technical expertise, and experience with enterprise IT consulting allow small and midsize businesses to sidestep the pitfalls associated with over reliance on thinly staffed service organizations or freelance engineers.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, smaller companies often rely excessively on independent engineers. Although individual support providers carry lower overhead than larger IT service organizations and can typically bill apparently lower rates, they are often too busy to react rapidly to urgent network problems. If an independent engineer is busy with different client, ill, on travelling, or in training, the lack of backup personnel may require your company to wait for assistance during an emergency. As your small business expands, system downtime or difficulties with line-of-business programs get more costly. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lower output. Also, when freelance consultants confront new problems, the lack of a large consulting group to rely on for advice requires them to learn in place while your business winds up footing the costs for their ongoing training.

  • Have Access to Certified Professionals in Sophisticated Information Technology Issues
    The majority of small service organizations or independent consultants specializing in small business IT support are capable of providing routine solutions but lack the background to deal efficiently with complex network configurations that have a variety of platforms, many locations, Voice over IP implementations, remote workers, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's extensive team of specialists can benefit your business because enterprise environments are inherently complicated, integration issues demand in-depth understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, reliability, and security calls for enterprise-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies often begin with a network implemented on a shoestring budget. Lacking a solid basis, a sequence of band-aid fixes commonly get thrown onto of a marginal foundation. As a company evolves, stability and scalability problems can undermine the success of the organization. Such environments require thorough evaluation, smart strategic analysis, and broad-based expertise to migrate to an IT environment that will provide the reliable foundation to handle current business requirements and ease future expansion.

  • Team with Solution Finders, Not Product Vendors
    Small companies require guidance and insight to work through an increasingly complex maze of technology options available for enabling growth and improving productivity. They do not need an IT consultant or support organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells consulting and services only. This allows Progent to match consulting support services with the real needs of customers. Combining IT support and product reselling can lead to a conflict where the proposed solution is based on a preselected technology instead of being driven by the true requirements of a customer.

Get in Touch with Progent
In case your Athens, Georgia business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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