Professional Remote Support for Athens, Georgia Networks from Certified Engineers
Small businesses have traditionally been ignored by large IT support firms. Many small companies permit themselves to become dangerously reliant on individual engineers or small consulting firms who lack the size or broad skill sets to respond promptly or effectively to network crises. Other small businesses turn to mass-market support providers that employ personnel taught to offer standardized solutions to ordinary issues but who do not have the experience and technical scope to deal with the variety of configurations and absence of standards typical of small company information systems.

Progent's time-tested methodology for providing low-cost and successful network service to small companies has made Progent one of the premiere Microsoft IT consulting organizations in the country. Progent has provided remote support to small businesses in every state in the country and can dispatch in-person help in almost all zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the technical skills of your internal IT service group. This can reduce expenses and minimize technical risks for major projects like application programming, disaster recovery planning and testing, network security audits, office consolidations, or software migrations.

Progent can in addition provide access to accredited consultants to help your business to design and implement your cloud computing strategy.

Primary Areas of Expertise Serviced by Progent's Consultants for Businesses in Athens, Georgia
Progent's national team of certified experts offers support for virtually all aspects of information systems deployed by companies of any size. Practice areas served by Progent in and around Athens include:

Service Delivery Options Available for Athens, Georgia Companies
Progent offers a selection of options for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Support Model ensures fast support, comprehensive service documentation, consistent follow-through, and strict cost monitoring across an array of IT service delivery modes that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the expense or delay of in-person support calls. The background of Progent's network engineers makes it possible to handle most IT problems rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's online network troubleshooting services.

  • On-site Support
    Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online support experts to deliver small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for on-site service visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more concerning how to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Services are intended for small and midsize businesses and local governments who need fast and dependable support from a professional Helpdesk with efficient telephone assistance, remote troubleshooting tools, and enough technical strength for all needed escalation. Because small and midsize businesses typically are constrained by limited information technology budgets and can provide scant executive attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business computer networks stay productive. Read more about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection engineering, fault tolerant network engineering, server virtualization strategies, plus configuration, programming and training for business programs such as financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as office relocations and massive software migrations, extended initiatives such as business analytics software programming and support, database application programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange Server and MS SQL to provide small and midsize companies with greater degrees of availability, security, and performance than is possible using the class of on-site data center that is achievable for most small and midsize businesses. Since Progent uses the same facilities that host the equipment of many of the world's largest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay updated, security and performance is constantly tracked, and systems and data files are regularly archived and ready for full and prompt recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of dependability and scalability but that is also convenient for clients to transfer to a different service firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, system maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can support the mixed- platform and non- standardized networks common with small businesses, and keeps control of the software licenses in the client's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids ending up a captive to a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting services to help companies of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

Why Progent Is the Right Alternative for Athens, Georgia Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network support allow small and midsize businesses to avoid the problems associated with excessive reliance on thinly staffed support firms or freelance consultants.

Working with Progent allows your small business to:

  • Avoid Over Dependence on Individual Consultants
    For network services, smaller companies sometimes depend heavily on independent engineers. Though freelance service engineers have lower expenses than larger support organizations and can afford to bill nominally smaller fees, individuals are occasionally unable to respond rapidly to critical network problems. If an independent engineer is occupied with another client, sick, on travelling, or in training, the lack of replacement personnel may force your business to wait for help during an emergency. As your small business expands, system unavailability or problems with line-of-business applications become more costly. The dollars you believed you were saving on a freelancer can evaporate quickly due to lower output. In addition, when freelance engineers encounter unfamiliar problems, the unavailability of a big consulting group to rely on for help forces them to learn on the job while your company winds up with the bill for their ongoing education.

  • Gain Access to Experts in Advanced IT Solutions
    The majority of small support organizations or independent consultants focused on small company IT support may excel at delivering connect-the-dots fixes but don't have the seasoning to work efficiently with complicated IT environments that have a variety of platforms, multiple locations, VoIP systems, remote workforces, integrated accounting and analytical software, eCommerce, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your company because big-company networks are inherently complicated, integration issues demand in-depth understanding of in many technical areas, and reaching a high degree of robustness, reliability, and security calls for enterprise-proven leading practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Without a proper basis, a sequence of ad hoc fixes commonly get thrown on top of a weak structure. As a business grows, reliability and expandability problems can hinder the success of the business. Such networks require proper assessment, smart business analysis, and in-depth expertise to migrate to an IT infrastructure that will act as the solid foundation to handle current business needs and support downstream expansion.

  • Team with Solution Providers, Not Resellers
    Smaller businesses need guidance and education to work through an ever more complex array of technology alternatives offered for enabling growth and enhancing efficiency. They do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent offers services only. This permits Progent to align technical services with the genuine interests of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected technology instead of being driven by the actual requirements of a small business.

Contact Progent
In case your Athens, Georgia business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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