Affordable Computer Support from Microsoft and Cisco Qualified Experts for Businesses in Athens, GA
By delivering professional support when you require it, making available in-depth expertise for key applications, offering high-value services such as virtual data center hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent helps you to maximize the business value of your It network and reduce service expenses. Progent understands that information system protection, reliability, and efficiency are just as important to small companies as to major enterprises but that smaller companies don't have the leverage to spend heavily in computer networks and in-house support staffs. Progent's fundamental competitive advantage is that no network support firm can match Progent's capability to deliver the network support expertise your business needs when you need it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network support staff. This can reduce expenses and minimize technical risks for big IT initiatives such as application design and development, business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and execute a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Business Networks in Athens, Georgia
Progent's national group of industry certified experts provides help for all facets of information technology used by companies of all sizes. Areas supported by Progent in and around Athens include:

Service Delivery Options Available for Athens, Georgia Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for technical support, consulting, hosting, and IT management. Progent's model for delivering computer support services is based on the Call Center structure common to big IT organizations. Progent's Helpdesk Support Model promotes rapid support, thorough activity documentation, dependable follow-up, and tight cost control across an array of IT service delivery modes that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can assist clients to analyze and fix network issues without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants allows them to resolve most network issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address emergency situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's online network support expertise.

  • Onsite Service
    Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote service experts to give small and midsize companies the ideal combination: on-premises service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The wait time for on-site support visits is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more about how and why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all businesses who require prompt and dependable support from an online Helpdesk with effective telephone support, online troubleshooting tools, and sufficient technical strength for all needed escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can spare scant management attention for handling IT support, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that business computer networks stay up and running. Read more details about Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent offers small businesses affordable access to world-class consultants who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection engineering, high availability network engineering, server virtualization solutions, plus configuration, customization and support for small business software such as accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects including office moves and massive software upgrades, extended initiatives like management analytics application programming and support, database software development and administration support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and MS SQL to provide small companies with higher degrees of dependability, protection, and performance than is possible with the class of on-site data center that is practical for most small organizations. Since Progent utilizes the same facilities that host the equipment of some of the planet's largest information technology organizations, Progent can save you the cost of building and managing the systems needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain updated, security and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of availability and scalability but that is in addition convenient for clients to migrate to a different support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow businesses with mixed environments to save dramatically on the costs of capital equipment, system support, and network administration while achieving world-class dependability and an unprecedented degree of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can handle the mixed- OS and loosely standardized environments common with smaller companies, and retains control of the software in the client's hands so that moving to a different virtual system is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting services to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent offers a portfolio of affordable, set-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight Systems Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight Systems Watch server and desktop automated management services.

Why Progent Is the Smart Alternative for Athens, Georgia Businesses
Progent's size, depth of technical expertise, and experience with enterprise network consulting enable small companies to sidestep the problems related to excessive dependence on thinly staffed service firms or independent engineers.

Teaming with Progent's Experts enables your business to:

  • Avoid Over Reliance on Individual Consultants
    For network services, small businesses sometimes depend heavily on freelance engineers. Though individual support providers carry lower expenses than larger IT service firms and can typically charge apparently lower rates, freelancers are often too overworked to react quickly to critical network problems. If an independent engineer is busy with different customer, ill, on travelling, or in training, the lack of replacement staff may force your company to wait for help in case of an emergency. The more your small business expands, system unavailability or problems with critical programs get more expensive. The money you thought you were conserving on a freelancer can disappear fast because of lower productivity. In addition, when independent engineers confront unfamiliar technologies, the lack of a big engineering group to depend on for advice forces them to train with the meter running while your business winds up with the bill for their continuing training.

  • Have Access to Certified Professionals in Complex IT Issues
    Many smaller support organizations or freelance consultants who concentrate on small business network support may excel at delivering routine fixes but don't have the seasoning to deal cost-effectively with complicated network environments that have mixed platforms, multiple locations, VoIP implementations, mobile workers, interconnected accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's extensive group of experts can be valuable to your small business because enterprise networks are characteristically complicated, support issues demand in-depth knowledge in numerous technical areas, and achieving an acceptable level of stability, availability, and protection requires enterprise-proven best practices.

  • Create a Solid Basis for Seamless Growth
    Small companies often begin with a network implemented on a tight budget. Without a strong basis, a sequence of band-aid fixes commonly get thrown on top of a marginal structure. As a company grows, stability and expandability problems can hinder the success of the organization. Such environments require proper assessment, intelligent strategic planning, and broad-based experience to migrate to an IT infrastructure that will provide the solid foundation to meet critical business needs and ease future growth.

  • Partner with Solution Providers, Not Resellers
    Smaller companies need direction and insight to work through an increasingly complicated array of technology options available for accelerating business growth and improving productivity. They do not need an IT engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent offers consulting and services exclusively. This permits Progent to align technical support services with the genuine interests of clients. Mixing IT support and product reselling can lead to a situation where the proposed solution is built around a preselected technology rather than being based on the actual needs of a customer.

Get in Touch with Progent
If your Athens, Georgia business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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