Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones were at one time one of the most successful solutions for maintaining mobile access to messaging, scheduling, web applications, and other vital business data. Progent offers Atlanta, Georgia businesses the services of BlackBerry-certified professionals who can assist organizations to maintain their BlackBerry deployments or transition smoothly to a current mobile platform.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class security, reliability, and recoverability has become the norm for businesses regardless of size, successful deployment and maintenance of RIM BlackBerry technology has become more challenging. To handle issues like security, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and company databases, small businesses frequently resort to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can assist small businesses to design, administer, and repair BlackBerry solutions affordably and efficiently, doing away with the necessity for an internal BlackBerry technology expert and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, coupled with Progent's efficient remote service delivery capabilities, provides small businesses an affordable alternative for incorporating BlackBerry technology seamlessly into their information system.

Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and email systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft software, configure streamlined administration utilities so you can track and control BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom wireless software, and make sure that your network infrastructure is properly configured to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be restored rapidly and thoroughly.

Consulting Support for BlackBerry BES Server
Research in Motion's advanced solution for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated software enables Microsoft Exchange, Lotus Domino, or Novell GroupWise clients to send and receive emails that are encrypted during wireless transit to provide optimum security. BES Server also simplifies a wide variety of critical administrative jobs that span from BlackBerry deployment and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified engineers can assist you to utilize RIM BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry device firmware wirelessly
  • Manage user settings with BES Server's vast library of policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry BES Server to perform important tasks not available with the less advanced BES Server Express. These procedures include:

  • Configure and support BES Server's fault-tolerant architecture using VMware
  • Deploy BlackBerry smartphones remotely
  • Establish custom management roles
  • Automatically track and analyze the overall health of your BlackBerry solution

Expert RIM BlackBerry Consulting Services Available Remotely from Progent
Progent's certified BlackBerry support specialists are accessible online to provide prompt technical help to companies in the Atlanta area or anywhere in the state of Georgia. Progent's experienced online technical support team has helped IT organizations resolve network issues and cut support expenses in each state in the U.S. and established a large following of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide remote help for a broad selection of issues associated with BlackBerry software and devices including synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring wireless program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to use administration tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help you to select and implement sensible security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and delete BlackBerry smartphone users on Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and maintain storage groups, configure permissions, install the MDS and IM, deploy access control lists, manage Exchange Server data flow, create, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology requirements assessment, system design, roll-out planning and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to design a mobile wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration model and equipment match your requirements, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions concerning options for software versions, processors and mass storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry consultant can help you to choose and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security specialists to run company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Expert
In order to ask Progent about technical help for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.
















© 2002- 2018 Progent Corporation. All rights reserved.