World-class Online Consulting and Support Services for BlackBerry Technology
RIM BlackBerry Remote Configuration SupportSafe and dependable access from mobile phones to email systems like Microsoft Exchange, Lotus Domino, or Groupwise has become a strategic requirement for companies of any size who want to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are among the premiere technologies for building and administering mobile communications. But, supporting efficient BlackBerry systems is increasingly challenging due to the advanced mechanisms that exist to meet the requirement for enterprise-class security and non-stop operation. Progent's BlackBerry certified consultants are experienced at delivering remote consulting services for BlackBerry systems, lowering service costs and resolving issues faster than is possible via ordinary on-premises service providers.

Progent has a large team of remote consultants qualified to support IT system that include technology from all major vendors. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can help your company to resolve challenging problems with your infrastructure. Progent's Apple certified specialists can assist you to integrate Macs with your wireless communications environment and can provide expertise with Apple iPhone integration. Progent's Linux specialists can provide assistance in managing servers powered by all leading distributions of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux. This range of practice areas permits Progent to offer a convenient solution for IT consulting needed in multi-vendor networks and eliminates the finger-pointing that small companies commonly encounter when looking for technical help.

Progent's network security engineers have been awarded top security credentials including GIAC (Global Information Assurance Certification) and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include two ultra-affordable security inventory testing service packages that enable small businesses to get an objective security assessment from a Progent security engineer to uncover potential weaknesses in the security posture you present on both sides of your security perimeter.

Technical Expertise for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated software enables Microsoft Exchange, Lotus Domino, or Novell GroupWise clients to transmit and receive emails that are encrypted during transit to ensure maximum data protection. BlackBerry BES Server also simplifies a wide selection of crucial administrative tasks ranging from smartphone configuration and upgrades to wireless security and fault tolerance.

BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-certified engineers can help you use RIM BlackBerry Enterprise Server to perform routine jobs such as:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Manage user settings with BES Server's vast library of policies

Progent's BlackBerry-qualified consultants can also assist your company to use BES Server to implement important procedures not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Configure and manage BlackBerry's fault-tolerant architecture using virtual servers
  • Deploy BlackBerry devices remotely
  • Set custom administration roles
  • Monitor and analyze the integrity of your system

Expert RIM BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available online to provide expert technical help to companies in the Atlanta area or anywhere in the state of Georgia. Progent's experienced online consulting experts have helped IT organizations resolve computer problems and cut support expenses in each state in the United States and built a substantial following of satisfied customers. (See Progent's customer testimonials.)

Progent can provide remote assistance for a broad selection of issues related to RIM BlackBerry products such as wireless synchronization, integration with Exchange Server, setting up BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network requirements assessment, solution design, installation strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a wireless solution that fits within your IT budget and supports your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to support a BlackBerry BES Server, help you to determine which management approach and equipment meet your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart choices about alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry consultant can help your company to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security engineers to perform network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to install and delete BlackBerry device users on Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, manage Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Support from a BlackBerry-Certified Specialist
In order to contact Progent about engineering assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















© 2002- 2017 Progent Corporation. All rights reserved.