Overview of Progent's Consulting Expertise for BlackBerry Solutions
BlackBerry Consulting ServicesMobile connectivity to email, address books, calendars, and the web is a vital feature of information systems for businesses of all sizes. BlackBerry smartphones are among the most popular devices for achieving mobile communications. However the network architecture required to accommodate BlackBerry smartphones has become steadily more complex as the demand for high availability and rock-solid security has increased. Progent's RIM qualified engineers specialize in delivering small businesses world-class IT expertise and troubleshooting services that are economical and efficient.

As a Microsoft Partner with more than a decade of experience consulting on MS Exchange, Progent can provide broad expertise for integrating BlackBerry and Microsoft products by offering support services like Exchange 2010 consulting as well as by offering related services such as Lync Server 2010 integration and Microsoft Office Communications Server consulting to help control IM and rich presence. Progent's Microsoft SQL 2016 consultants and MS SQL Server 2014 consultants can configure and repair your SQL database system to work optimally with BlackBerry Enterprise Server (BES), and Progent's MS System Center Data Protection Manager specialists can assist your company to design archiving and recovery processes to preserve your data and reduce productivity disruption in case of a crash of your messaging solution.

Progent also maintains a staff of Cisco qualified CCIE network engineers who are accessible remotely to provide advanced assistance for architecting and troubleshooting your IT network infrastructure so that it accommodates your BlackBerry system with enterprise levels of fault tolerance, scalability, protection, and manageability. CCIEs are recognized network consultants who earn this prestigious classification only after intense examination by Cisco. CCIEs are able to handle the most complex problems associated with network architecture, implementation, repair, and service.

Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry wireless handsets, providing a centralized solution for handling key tasks such as smartphone deployment, updates, and retirement and also providing a solid foundation for security and high availability. BlackBerry BES Server delivers seamless communication between Exchange Server, Novell GroupWise, or Lotus messaging platforms and BlackBerry handsets and supports wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry Enterprise Server features a variety of data protection capabilities beginning with automatic data encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows great versatility in selecting levels of security to match the specific requirements of your mobile network. Progent's BlackBerry authorized consultants can help you to choose advanced security features and activate them wirelessly. Samples of these wirelessly selectable security features are:

  • Lock down a BlackBerry device
  • Erase data from a lost or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate internal defenses against malware

BlackBerry Enterprise Server also provides flexibility in determining how to keep mobile users from installing or executing unsecure or unauthorized code. Progent can assist you to select protective techniques such as:

  • Specify exactly which applications are permitted on the device
  • Block third-party applications from allocating non-volatile memory on the smartphone
  • Select what functions external programs can use on the device
  • Limit the types of connections external applications running on the smartphone can establish
  • Prevent all third-party programs from being installed or executed on the smartphone

Professional RIM BlackBerry Technical Services Available Online from Progent
Progent's authorized BlackBerry engineers are accessible online to provide prompt assistance to companies in the Atlanta region or anywhere in the state of Georgia. Progent's experienced remote technical support team has helped IT organizations resolve computer problems and reduce support costs in every state in the country and established a substantial base of satisfied clients. (See Progent's customer testimonials.)

Progent offers remote consulting support for a wide selection of issues associated with BlackBerry products such as synchronization, configuration with Microsoft Exchange, managing BlackBerry BES Server, and improving wireless security. Major BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, modifying user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified experts can also help your company to resolve a wide range of problems concerning synchronization, handset detection, messaging consistency, web access, wireless connectivity, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a top innovator in delivering countrywide online support for small office networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless support expenses low and, by resolving issues promptly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures such as troubleshooting enterprise activation problems, adding and removing BlackBerry device clients, setting activation passwords, configuring over-the-air program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist your company to define and implement sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified engineer has support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Microsoft Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and network requirements assessment, system design, installation planning and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to design a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which management model and equipment meet your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning alternatives for software versions, server hardware and mass storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry expert can assist you to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to run company-wide security assessment and compliance validation and recommend improvements to support your BlackBerry environment.

Contact Progent for Help from a BlackBerry-Certified Professional
To ask Progent about engineering expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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