World-class Remote Consulting and Support Expertise for BlackBerry Environments
BlackBerry Remote Troubleshooting HelpSecure and reliable access from smartphones to messaging systems like Exchange, Lotus Domino, or Novell GroupWise has become a necessity for companies of any size who wish to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are among the premiere technologies for building and administering wireless connectivity. But, maintaining productive BlackBerry environments is increasingly complex due to the sophisticated tools available to meet the requirement for world-class protection and non-stop operation. Progent's BlackBerry qualified engineers are experienced at providing online consulting and support services for BlackBerry systems, reducing support costs and taking care of problems more quickly than is possible via conventional on-premises consulting.

Progent has a seasoned team of remote consultants certified to support IT system that include products from all popular vendors. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can assist you to resolve challenging issues with your network environment. Progent's Apple certified specialists can assist your business to integrate Macs with your mobile communications environment and can provide help with iPhone integration. Progent's Linux specialists can provide expertise for supporting servers powered by various distributions of Linux such as RedHat Linux, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo. This breadth of expertise allows Progent to offer a one-stop source for all IT assistance needed in mixed-vendor networks and avoids the finger-pointing that small companies commonly encounter when looking for technical support.

Progent's network security consultants have been awarded top security credentials including Global Information Assurance Certification and CISSP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include two low-cost security inventory testing service packages that allow small companies to receive a professional security assessment from a Progent security engineer to determine possible weaknesses in the security profile you present inside and outside your security perimeter.

Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and maintenance of RIM BlackBerry smartphones, providing a single platform for controlling key tasks such as device installation, updates, and deactivation and offering a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless integration between Microsoft Exchange, Groupwise, or Lotus Domino messaging servers and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server offers a variety of security capabilities beginning with advanced data encryption of information transmitted between a BlackBerry smartphone and BES Server using AES or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of protection to meet the specific needs of your company's network. Progent's BlackBerry authorized engineers can assist you to choose powerful security functions and activate them wirelessly. Samples of these over-the-air configurable security settings are:

  • Disable a BlackBerry smartphone
  • Erase information from a missing or stolen device
  • Lock out Bluetooth
  • Activate built-in protection against malware

BlackBerry Enterprise Server also provides versatility in determining mechanisms to keep mobile users from loading or executing unsecure or prohibited programs. Progent can help you to choose protective processes such as:

  • List precisely what applications are allowed on the device
  • Prevent third-party applications from using non-volatile memory on the BlackBerry device
  • Select what resources third-party programs can access on the BlackBerry smartphone
  • Restrict the types of access external programs running on the smartphone can initialize
  • Prevent all third-party programs from being loaded or executed on the device

Professional RIM BlackBerry Consulting Support Offered Online from Progent
Progent's authorized BlackBerry engineers are accessible by phone to deliver expert technical help to companies in the Atlanta area or throughout the state of Georgia. Progent's experienced remote consulting experts have helped IT organizations solve network problems and cut support expenses in each state in the United States and built a substantial following of satisfied customers. (See Progent's client testimonials.)

Progent offers remote assistance for a broad selection of technologies associated with RIM BlackBerry software and devices such as synchronization, configuration with Exchange Server, setting up BlackBerry BES Server, and improving mobile security. Major RIM BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help you to perform basic technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned experts can in addition help you to troubleshoot a wide range of issues concerning synchronization, handset detection, email reconciliation, web browsing, wireless connections, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote support for small company IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support costs low and, by dealing with problems promptly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures including resolving enterprise activation problems, adding and deleting BlackBerry smartphone clients, activating passwords, configuring wireless program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry engineers can also help you to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and assist your company to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange.

Call or Email Progent for Support from a BlackBerry-Certified Consultant
If you wish to contact Progent about professional help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.

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