Atlanta, GA Metro Area Contact Information:

City Street Address Contact Information
Atlanta, GA 260 Peachtree Street NW
Suite 2200
Atlanta, Georgia, 30303
Sales Phone: 404-537-1318

Link: Atlanta Network Support Services
Sandy Springs, GA One Glenlake Parkway
Suite 650 & 700
Atlanta, Georgia, 30328
Sales Phone: 678-899-6420

Link: Georgia Network Support Services

Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once among the most successful solutions for maintaining mobile connectivity to email, scheduling, web-based applications, and other vital business data. Progent can provide Atlanta, Georgia businesses the expertise of BlackBerry-certified professionals who can assist organizations to manage their BlackBerry deployments or transition efficiently to a current smartphone solution.

As the complexity of small company IT technology has increased, and as the demand for world-class security, dependability, and recoverability has become the norm for organizations of any size, effective integration and support of BlackBerry solutions has become increasingly difficult. To address issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and corporate databases, small organizations frequently turn to external consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-qualified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven remote service delivery capabilities, gives small businesses an affordable solution for integrating RIM BlackBerry technology productively into their IT system.

Progent's consultants can help your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, configure easy-to-use administration tools so you can track and support BlackBerry smartphones throughout your company, define security policies that are right for your business, customize mobile software, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered quickly and safely.

Consulting Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry devices, offering a centralized solution for handling critical tasks such as device deployment, updates, and retirement and providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email servers and BlackBerry handsets and supports remote synchronization.

BlackBerry Enterprise Server Configuration Assistance

BES Server features a variety of data protection options starting with automatic data encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple DES. BlackBerry Enterprise Server also allows great versatility in adjusting levels of protection to match the special requirements of your environment. Progent's BlackBerry authorized engineers can assist you to select powerful security features and activate them wirelessly. Examples of these wirelessly configurable security settings include:

  • Lock down a device
  • Erase information from a missing or stolen BlackBerry device
  • Disable Bluetooth
  • Activate built-in protection against malware

BES Server also provides versatility in selecting ways to keep mobile users from loading or running unsafe or unauthorized programs. Progent can help you to select blocking techniques such as:

  • Specify precisely what programs are allowed on the device
  • Prevent external software from allocating non-volatile memory on the BlackBerry device
  • Select what resources third-party programs can use on the device
  • Restrict the types of access third-party software running on the device can initialize
  • Prevent all third-party software from being installed or executed on the BlackBerry device

Progent's Remote BlackBerry-Certified Technical Support is Fast and Affordable
For companies in Atlanta, Georgia who want fast and affordable help from an authorized BlackBerry support professional, Progent delivers effective remote assistance from a veteran network support team who have provided IT solutions to organizations in each state in the United States. (See Progent's customer testimonials.)

Remote consulting services avoids travel expense and allows consultants to solve technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry solutions and can provide professional support in areas including fixing synchronization problems, setting up BlackBerry Enterprise Server, and creating a protected, high-availability system infrastructure for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can help your company to carry out common support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's seasoned service professionals can also assist you to resolve a broad range of issues concerning synchronization, handset detection, email reconciliation, web browsing, wireless connections, IM, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote consulting services for small business networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support expenses low and, by solving problems promptly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, configuring wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES system and help you to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to install and delete BlackBerry device clients on Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install access control lists, control Microsoft Exchange Server data flow, create, update, and assign wireless LAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, repair, and produce documentation for a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements analysis, solution design, roll-out strategy and execution, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to design a mobile wireless solution that meets your IT budget and supports your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which administration model and equipment meet your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software versions, server hardware and storage, network topology, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can help your company to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security specialists to run company-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
If you wish to contact Progent about engineering expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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