World-class Remote Support Expertise for BlackBerry Technology
BlackBerry Remote Troubleshooting SupportSafe and dependable connectivity from mobile phones to collaborative messaging platforms like Exchange, IBM Lotus Domino, or Groupwise is now a necessity for businesses of any type who want to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the premiere solutions for building and administering wireless communications. But, maintaining productive BlackBerry environments is increasingly challenging due to the sophisticated tools that exist to fulfill the demand for world-class protection and fault tolerance. Progent's BlackBerry qualified engineers are experienced at delivering remote support expertise for BlackBerry environments, lowering support expenses and taking care of problems faster than is possible with ordinary on-site service providers.

Progent has a large group of online consultants certified to maintain networks that include products from all popular vendors. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help you to resolve challenging problems with your network environment. Progent's Apple qualified experts can assist you to interface Macintosh computers with your wireless connectivity solution and can provide help with iPhone and iPad integration. Progent's Linux consultants can offer help for supporting servers powered by various distributions of Linux such as RedHat, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo. This breadth of practice areas permits Progent to act as a one-stop solution for all IT support needed in mixed-vendor networks and eliminates the finger-pointing that small organization commonly confront when looking for computer support.

Progent's information technology security consultants have been awarded top security certifications such as GIAC and Information System Security Architecture Professional. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two economical security penetration scanning service bundles that enable small businesses to get an objective network security assessment from a Progent security consultant to determine possible weaknesses in the security profile you present on both sides of your security perimeter.

Consulting and Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and support of RIM BlackBerry smartphones, providing a centralized platform for handling critical jobs such as smartphone installation, updates, and retirement and also providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry Enterprise Server provides a wealth of security options beginning with automatic encryption of information sent between a BlackBerry device and BES Server based on Advanced Encryption Standard (AES) or Triple DES. BES Server also allows excellent versatility in adjusting degrees of protection to match the special requirements of your environment. Progent's BlackBerry authorized engineers can help your company to select advanced security features and enable them remotely. Samples of these wirelessly configurable security settings include:

  • Lock down a smartphone
  • Wipe information from a lost or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Activate internal protection against malware

BES Server also offers versatility in determining how to keep users from loading or running unsafe or prohibited applications. Progent can help you to select protective processes such as:

  • Specify exactly which applications are allowed on the device
  • Prevent external programs from allocating non-volatile storage on the BlackBerry smartphone
  • Determine what resources third-party programs can access on the BlackBerry smartphone
  • Limit the kinds of access third-party applications running on the BlackBerry smartphone can establish
  • Prevent all third-party programs from being installed or run on the BlackBerry smartphone

Progent's Online BlackBerry-Certified Support is Quick and Economical
For businesses in Atlanta, Georgia who want fast and affordable help from a qualified RIM BlackBerry support expert, Progent delivers effective online assistance from a veteran network support staff who have provided network solutions to companies in each state in the United States. (Refer to Progent's client testimonials.)

Online consulting services avoids travel costs and lets engineers solve technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry solutions and offer expert support in areas such as fixing synchronization problems, configuring BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant network infrastructure for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, repair, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs analysis, system design, roll-out strategy and execution, performance tuning, design of a high-availability environment, data backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to create a mobile wireless system that meets your information technology budget and supports your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry BES Server, assist your organization to decide which administration model and physical components meet your requirements, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software editions, server hardware and mass storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry expert can help you to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run network-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry engineer has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry smartphone clients on Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent to Get Help from a BlackBerry-Certified Specialist
To get in touch with Progent about engineering help for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.
















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