Immediate Online Troubleshooting for Atlanta Information Networks
Fast Remote Consulting for Atlanta NetworksFor companies in Atlanta or anywhere in Georgia, Progent provides online support for computer systems based on Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional leverage because they possess the real-world background and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support lowers immediate costs because solutions use up fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting experience is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many online service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where fast fixes manage to turn into large invoices. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and proven processes which promote the maximum level of effectiveness for remote help and repair for computer systems of any size. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to access your company's network without compromising corporate security.

Progent's proven technical support database application includes comprehensive records for all service that Progent's customers have received. Progent's authorized consultants have access to the details of all help delivered to each client by every engineer. This database of problems and responses is structured as an easily retrievable support knowledge base that enables Progent's remote support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close partnerships with key industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit priority access to manufacturers' internal support staff so Progent's remote consulting experts are able to determine the most efficient solutions quickly.

Online technical services provided by Progent to customers in Atlanta and throughout the state of Georgia include:

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
  • Call Center Support
    Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the money or time to support an in-house Help Desk but who require quick communication with an effective Call Center with professional phone assistance plus the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent reinforcement of your existing Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve complex computer system challenges, or be available in those circumstances when your other resources are too busy.

    Progent's Help Desk staff of seasoned information technology experts offers your clients in Atlanta or anywhere in the state of Georgia instant contact with a reliable network service resource with years of experience delivering telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's aim is to fix instead of simply record IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, Project, MS Word, and Microsoft Excel. To find out additional information about Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Team.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as IPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Atlanta, or anywhere in the state of Georgia, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so that your network maintenance is proactive and automated. By spotting possible issues before they cause full-scale emergencies, proactive monitoring can head off disruptive and expensive service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or systems that support multiple operating systems.
How Your Atlanta Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Atlanta or anywhere in the state of Georgia, Progent's phone-based network support specialists can deliver effective and economical IT help the moment your business needs it. Long experience offering online technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Atlanta office works with a regular independent consultant or maintains an in-house organization that know how to handle common computer issues, Progentís Microsoft certified engineers can offer an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to solve sudden system emergencies or especially tough integration projects.

Features of Progent's Remote Network Support for Atlanta
Progent's phone support, Internet-based repair, system security consulting, and system management services give businesses in Atlanta or throughout the state of Georgia the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your organization world class IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's online help program include:

  • Fast Phone Contact with Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Atlanta and is also ideal for networks in geographic areas of Georgia that lack technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a wide array of Microsoft support tools, service information, and continuing training.

  • By the Minute Rates to Reduce Costs
    Progent provides remote help on a minute-by-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for phone support and imposes no monthly subscription fee for services delivered during normal working hours. This protects you from paying big bills for routine repairs.

  • Access to Cisco Network Architecture Experts
    As a Registered Partner for Cisco, Progent offers access to authorized professionals with expertise in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Experts Group
    Progent's basic consulting offerings include system integration, Microsoft Exchange consulting, system security design, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting expertise for specific business applications. Help available from the Application Experts Group includes:
    Dynamics GP/Great Plains Support and Customization
    MS Project Training
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Office Word and Office 365 Word Help
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL 2016 Application Design and SQL Server 2014 Application Programming and Troubleshooting
    Oracle DBA Services and Software Programming
    MySQL Project Management and Software Design
    Apple Macintosh Help
    Amazon MWS Software Design and Programming

    By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that align with the specific requirements of your business.

  • Advanced Online Access Software
    Protected online connectivity permits Progent's support professionals to see exactly what your customers see. This makes it possible to produce quick fixes to issues that might otherwise require an expensive onsite visit. Sophisticated remote connectivity tools and expert engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated network analysis.

  • Support for Mainstream VPN Gateways
    Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24-hour Support for Maximum System Uptime
    For offices with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing services are intended especially for budget-conscious organizations whose workers require immediate recourse to a Help Desk service with effective phone support and full escalation ability.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Full Range of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every staff member to every client. The discipline of detailing and organizing service activity allows more efficient support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from painful and costly service losses.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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