Fast and Affordable Remote Help for Atlanta Computer Systems
Immediate Remote Technical Support for Atlanta SystemsFor businesses in Atlanta or anywhere in Georgia, Progent offers online help for information systems based on any combination of Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to help with advanced security design and diagnostic jobs.

Progent's remote support experts provide exceptional value because they possess the practical background and have access to the advanced technology needed to solve the majority of information system issues quickly. This reduces direct expenses because solutions accumulate minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating system downtime and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike many remote service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple model for pricing save you from scenarios where quick repairs somehow end up as big bills. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes which ensure the highest level of efficiency for online consulting and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to communicate with your network without breaching network security.

Progent's powerful customer support database system keeps extensive histories of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support provided to each Progent client by every Progent consultant. This history of anomalies and responses is structured as a quickly exploitable internal database that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and close partnerships with major industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's online service experts can arrive at the best resolutions in the least time.

Online support offered by Progent to customers in Atlanta and anywhere in the state of Georgia include:

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk service options for organizations with networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the budget to create an in-house Call Center but who want fast response from a dependable Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless extension of your current Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex computer system challenges, or be ready in those situations when your regular service providers are overwhelmed.

    Progent's Call Center staff of experienced information technology consultants gives your clients in Atlanta or anywhere in the state of Georgia rapid communication with an effective technical support resource with years of background offering phone help and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a significant driver of business productivity, and Progent's intent is to fix instead of merely document network problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth engineering expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and MS Excel. To learn more concerning Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Services.

  • Online Network and Server Monitoring Support
    Progent offers companies in Atlanta, or anywhere in the state of Georgia, remote computer system monitoring support centered around Microsoft System Center Operations Manager, configured by Progent to fit your environment so that your IT maintenance is proactive and automated. By spotting emerging trouble spots before they result in crashes, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or systems that support a combination of platforms.
How Your Atlanta Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Atlanta or anywhere in the state of Georgia, Progent's phone-based computer support specialists can provide professional and affordable system help the moment your company requires it. More than a decade of providing remote technical assistance has earned Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to fix IT problems quickly while eliminating the expense and lost time associated with on-site service calls.

Even if your Atlanta business works with a regular independent support technician or maintains a full time organization that know how to deal with typical network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to deal with unexpected network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Offices in Atlanta
Progent's online network troubleshooting services allow your Atlanta business to experience the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic value by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Atlanta or anywhere in Georgia, nearby network support providers, whether represented by freelance consultants or an internal maintenance staff, can solve the majority of technical problems. However, serious problems may strike when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these instances, Progent's on-call service professionals offer an easy, fast, and affordable solution to augment your regular help and to convey valuable knowledge to improve your ability to deal with future problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly rely on individual freelance service providers. While independent service people have less overhead than big service organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of backup help may force your business to wait for assistance during an emergency. As your business grows, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service expertise to insure your IT system stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Companies typically start with an information system implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes can get piled onto an unstable foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. These poorly built systems need proper assessment, intelligent strategic planning, and extensive technical knowledge to upgrade to a network architecture that can provide the solid foundation to meet current business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical education to negotiate an ever more complex array of product alternatives capable of promoting business success and improving efficiency. These companies do not need a network engineer who is trying to sell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT consulting with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of technical background, refined support software, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, at the front lines of IT service, executing a broad range of IT projects for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class technical help, but also a consultant with field-tested approaches for using technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be forced to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small support firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to each client. The practice of documenting and archiving service records results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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