Fast and Affordable Remote Support for Atlanta Information Networks
Immediate Phone Support for Atlanta NetworksFor companies located in Atlanta or anywhere in Georgia, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve most network problems rapidly. This reduces direct expenses because solutions require minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in incidental expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support know-how is particularly important for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike typical online support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized technologies and proven methodologies which ensure the maximum level of efficiency for online help and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to communicate with your environment remotely without compromising corporate security.

Progent's proven customer support database application maintains detailed documentation of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of support rendered to each Progent customer by any engineer. This archive of issues and solutions is organized as a quickly exploitable proprietary knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit priority access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to arrive at the best resolutions quickly.

Online support services available from Progent to companies in Atlanta and throughout the state of Georgia include:

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Help Desk service options for organizations with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the money or time to support an in-house Help Desk but who want fast communication with a dependable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk or improving your established one, identifying or modifying Help Desk Call Center application software to handle the particular needs of your company, or adding occasional online staff to work with your internal Help Desk resources to handle demanding events such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of veteran information technology consultants provides your computer users in Atlanta or anywhere in the state of Georgia immediate assistance from a large support resource with extensive background delivering phone help and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a crucial contributor to business productivity, and Progent's aim is to solve instead of merely record technical issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Word, and Office Excel. To learn more on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Network Monitoring Support
    Progent can provide companies in Atlanta, or anywhere in the state of Georgia, remote computer system monitoring support based on Microsoft System Center Operations Manager, enhanced by Progent to fit your business so your network support is proactive and automated. By exposing emerging issues before they grow into full-scale emergencies, system monitoring can avoid stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Windows systems, or networks that support a mix of OS platforms.
How Your Atlanta Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Atlanta or anywhere in the state of Georgia, Progent's phone-based computer support specialists can provide expert and economical system support the moment your organization needs it. More than 15 years of providing online tech support has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Atlanta business deals with a local freelance support technician or employs an in-house IT staff that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the knowledge to solve sudden system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Companies in Atlanta
Progent's online support services allow your Atlanta business to enjoy the benefits of timely, enterprise-level IT support without the cost of managing a full-time IT staff. Your information system will acquire added strategic value by becoming more available, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    For most organizations in Atlanta and throughout Georgia, local computer service resources, whether represented by outside consultants or a full-time maintenance staff, can solve typical technical issues. On the other hand, IT crises sometimes strike when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite support people. In these cases, Progent's online support experts offer an easy, quick, and economical way to augment your regular resources and to transfer valuable knowledge to improve your ability to deal with future problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies often depend on independent freelance consultants. Although freelance consultants carry less internal costs than larger support firms and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of fallback help may force your company to wait for assistance during an emergency. As your business grows, system downtime and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your network remains up and running.

  • Create a Scalable Basis for Smooth Growth
    Companies typically begin with an IT system created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. These poorly built systems need proper assessment, smart long-term planning, and wide technical knowledge to upgrade to a network architecture that can offer the solid foundation to meet critical business demands and facilitate future expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller offices require guidance and technical education to navigate through an ever more complicated maze of product alternatives capable of promoting business success and improving productivity. They hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the true needs of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of technical experience, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world professional experience, in the trenches of network support, performing a broad range of IT tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not just expert IT skills, but also a support engineer with field-tested methods for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. Consequently, you pay only for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each staff member to each customer. The discipline of detailing and archiving support records results in more effective support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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