Fast Remote Help for Atlanta Computer Networks
Urgent Phone Consulting for Atlanta SystemsFor companies in Atlanta or anywhere in Georgia, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support experts provide exceptional value because they possess the practical experience and are equipped with the advanced tools necessary to solve most information system issues rapidly. This reduces immediate costs because solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits additionally with incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid situations where fast fixes manage to turn into substantial tabs. Progent's skill at solving problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized tools and field-tested processes that promote the highest degree of effectiveness for online help and repair for information systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's online support team to link to your company's system without violating system security.

Progent's proven service reporting system stores thorough records of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of assistance provided to every Progent client by any engineer. This history of anomalies and solutions is structured as a readily searchable proprietary database that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft make available other extensive technical support databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to come up with the best resolutions quickly.

Remote support offered by Progent to businesses in Atlanta and anywhere in the state of Georgia include:

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to execute major projects economically and on time. Progent's special remote engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the resources to build and maintain an internal Call Center but who require fast access to an effective Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or revamping your established organization, evaluating or enhancing Help Desk software to address the particular requirements of your business, or adding occasional phone support staff to reinforce your internal Call Center group during demanding scenarios like software migrations, major updates, or installing brand new applications.

    Progent's Call Center staff of seasoned information technology experts gives your customers in Atlanta or anywhere in the state of Georgia quick contact with a dependable network service resource with substantial experience providing phone help and remote diagnostics for IT systems based on Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a significant contributor to company productivity, and Progent's target is to resolve rather than simply document network problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced consulting support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To read additional information on Progent's expertise, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Remote Network and Server Monitoring Support
    Progent can provide companies in Atlanta, or anywhere in the state of Georgia, remote computer system monitoring services centered around System Center Operations Manager (SCOM), adapted by Progent to fit your environment so your IT support is proactive rather than reactive. By exposing possible issues before they expand into crashes, automated monitoring can head off inconvenient and costly network failures. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows environments, or networks based on a combination of platforms.
How Your Atlanta Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Atlanta or throughout the state of Georgia, Progent's online computer support specialists are ready to provide effective and economical IT help the instant your company has to have it. More than a decade of providing remote repair services has led to Microsoft Gold certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Atlanta business has a local freelance consultant or employs an in-house organization that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to address unexpected system crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Organizations in Atlanta
Progent's remote technical help services allow your Atlanta company to enjoy the benefits of timely, expert IT support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your local support resources
    For most organizations in Atlanta or anywhere in Georgia, nearby network support resources, whether represented by freelance consultants or a full-time IT staff, can resolve the majority of technical issues. However, serious problems may spring up when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual support personnel. In these cases, Progent's online support specialists give you a convenient, quick, and affordable way to augment your regular help and to transfer useful knowledge to improve your capability to deal with future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on individual freelance consultants. Although independent service people carry smaller overhead than big service firms and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of backup personnel may require your business to go without help during an emergency. As your business grows, system downtime and trouble with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service experts to insure your network is always up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses typically start with an information system implemented on a shoestring budget. Without a strong framework, slap-dash repairs can get thrown on top of a weak foundation. When a company grows, stability and scalability issues can hinder the productivity of the business. Such poorly built environments need proper assessment, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure that can offer the stable foundation to handle vital business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require advice and technical education to navigate through an increasingly complex maze of technology options available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is motivated to sell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, at the forefront of IT support, executing a wide variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from stressful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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