Atlanta, GA Metro Area Contact Information:

City Street Address Contact Information
Atlanta, GA 260 Peachtree Street NW
Suite 2200
Atlanta, Georgia, 30303
Sales Phone: 404-537-1318

Link: Atlanta Network Support Services
Sandy Springs, GA One Glenlake Parkway
Suite 650 & 700
Atlanta, Georgia, 30328
Sales Phone: 678-899-6420

Link: Georgia Network Support Services

Fast Online Troubleshooting for Atlanta Computer Systems
Fast Remote Help for Atlanta SystemsFor companies in Atlanta or anywhere in the state of Georgia, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging networking issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to solve most network problems quickly. Efficient support reduces immediate expenses since service calls require fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting expertise is particularly helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the services that you actually get. Unlike many online support companies, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor fixes manage to turn into major tabs. Progent's skill at disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized tools and proven methodologies which allow the maximum level of efficiency for remote technical support and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's online support team to interface to your company's system remotely without violating corporate security.

Progent's sophisticated technical support reporting application includes thorough histories describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of support delivered to every Progent client by every Progent engineer. This database of issues and solutions is organized as a readily searchable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important vendors including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to determine optimal solutions quickly.

Online support services offered by Progent to companies in Atlanta and throughout the state of Georgia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to complete major projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for companies who lack the budget to create an in-house Help Desk but who want fast response from a reliable Help Desk with professional phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk or revamping your existing one, evaluating or modifying Help Desk Call Center software to handle the special demands of your corporation, or adding temporary phone support personnel to work with your existing Help Desk Call Center group to handle demanding situations like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of experienced network professionals gives your clients in Atlanta or anywhere in the state of Georgia rapid assistance from an efficient technical support resource with substantial experience providing phone support and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk perception as a solid contributor to company performance, and Progent's aim is to resolve and not just annotate technical issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote and in-depth consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Atlanta, or anywhere in the state of Georgia, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging issues before they cause network outages, automated monitoring can minimize inconvenient and expensive network crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a variety of operating systems.
How Your Atlanta Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Atlanta or anywhere in the state of Georgia, Progent's online computer support specialists can provide effective and cost-effective system support the moment your organization has to have it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Atlanta company deals with a regular independent support technician or maintains a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to resolve unexpected network emergencies or especially tough integration projects.

Features of Progent's Online Computer Services for Atlanta
Progent's online support, Internet-based repair, network security consulting, and system management services offer businesses in Atlanta or throughout the state of Georgia the greatest leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's experts can deliver your business world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT background, fine tuned remote support software, and understanding of corporate IT allow offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world professional background, in the trenches of network support, executing a wide variety of IT tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a consultant with proven methods for applying technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to every customer. The practice of detailing and organizing service activity results in more effective service and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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