Fast and Affordable Remote Troubleshooting for Atlanta Information Networks
Fast Remote Help for Atlanta SystemsFor companies in Atlanta or anywhere in the state of Georgia, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and diagnostic jobs.

Progent's online technical support experts provide excellent value due to the fact that they have the real-world experience and have access to the advanced technology required to solve most network issues rapidly. Efficient support lowers direct expenses since solutions accumulate minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online consulting expertise is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical remote support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor solutions manage to end up as major invoices. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized tools and field-proven methodologies which permit the maximum degree of efficiency for remote consulting and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your computer system without compromising corporate security.

Progent's powerful service database system stores extensive records for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to each Progent customer by every Progent engineer. This database of issues and fixes is stored as an easily exploitable proprietary database that enables Progent's online technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available additional vast support knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's online service specialists are able to arrive at the most efficient resolutions promptly.

Online technical services available from Progent to clients in Atlanta and throughout the state of Georgia include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are well suited for companies who don't have the budget to support an in-house Help Desk but who require quick response from an efficient Help Desk with proficient phone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Call Center or revamping your established one, identifying or modifying Help Desk Call Center software products to meet the unique demands of your company, or providing temporary phone support personnel to reinforce your in-house Help Desk group to handle unusually busy events like software migrations, mass updates, or rolling out new applications.

    Progent's Call Center staff of seasoned network experts offers your computer users in Atlanta or anywhere in the state of Georgia rapid contact with a dependable network service group with years of background offering telephone-based help and online repair service for networks powered by Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk recognition as a crucial contributor to company efficiency, and Progent's goal is to fix instead of merely track IT issues.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional consulting support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and MS Excel. To read more concerning Progent's consulting, custom programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Atlanta, or anywhere in the state of Georgia, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By exposing potential issues before they evolve into downtime, remote monitoring can head off disruptive and costly network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or networks based on a mix of OS platforms.
How Your Atlanta Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online help with Microsoft, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Atlanta or throughout the state of Georgia, Progent's online computer support engineers can provide expert and cost-effective IT help the moment your organization requires it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Atlanta organization works with a regular freelance consultant or employs an in-house organization that can handle typical network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to resolve sudden system crises or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Atlanta
Progent's remote network troubleshooting services enable your Atlanta business to enjoy the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your information system will acquire added strategic value by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    For most businesses in Atlanta and throughout Georgia, local computer service providers, whether represented by independent consultants or a full-time IT staff, can resolve the majority of network issues. On the other hand, serious problems can strike when local resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your usual support technicians. In these instances, Progent's online service experts offer an easy, fast, and budget-friendly way to supplement your regular resources and to convey useful knowledge to improve your ability to resolve future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses often depend on individual freelance service providers. While freelance consultants have smaller internal costs than big support organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the lack of fallback help may require your business to go without assistance during an emergency. As your business expands, network downtime and problems with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service experts to make sure your IT system is always available.

  • Create a Scalable Basis for Smooth Expansion
    Companies often begin with an IT architecture created on a modest budget. Lacking a robust infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a company grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed systems need careful analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to handle vital business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller companies need advice and technical education to negotiate an increasingly complex maze of product alternatives capable of accelerating business success and improving productivity. These companies do not need a computer engineer who is attempting to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Full Line of Servers
    Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 integration, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2016 upgrades, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be forced to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support firms who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each consultant to every client. The practice of documenting and archiving support records allows more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service losses.
How Does My Business Start Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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