Fast Online Support for Atlanta IT Networks
Urgent Phone Consulting for Atlanta SystemsFor organizations located in Atlanta or anywhere in the state of Georgia, Progent offers online support for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world experience and have access to the advanced technology required to solve most information system issues quickly. This reduces immediate expenses because service calls use up minimal billable minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves even more in incidental costs by reducing or eliminating system outages and related losses due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you receive. Unlike many online service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid scenarios where fast solutions manage to turn into large tabs. Progent's skill at handling problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies which allow the highest degree of efficiency for remote help and repair for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to link to your network without breaching corporate security.

Progent's powerful service database application includes comprehensive documentation for all service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of services delivered to each Progent client by any engineer. This archive of problems and repairs is organized as an easily accessible support database that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close partnerships with major vendors including Cisco and Microsoft open up other vast support databases and allow priority response from vendors' internal product engineers so Progent's remote consulting specialists can arrive at optimal resolutions promptly.

Remote support available from Progent to businesses in Atlanta and anywhere in the state of Georgia include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a line of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight series of value-priced network management outsourcing services for small businesses covers all key aspects of modern networking such as email content filtering, security and compliance, disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight Systems Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight Systems Watch server and desktop automated management services.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the resources to assemble and manage an internal Call Center but who need quick access to a dependable Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk or enhancing your established one, evaluating or enhancing Help Desk application software to handle the particular needs of your corporation, or providing temporary phone support staff to supplement your in-house Call Center resources to handle unusually busy situations such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of seasoned network experts gives your workers in Atlanta or anywhere in the state of Georgia quick contact with an efficient support group with years of background delivering telephone-based support and remote diagnostics for networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's policy is to solve instead of just record IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff provides online advanced engineering support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft business applications such as CRM, Office Project, Word, and Microsoft Excel. To learn more information about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Atlanta, or anywhere in the state of Georgia, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting possible issues before they cause crashes, remote monitoring can avoid stressful and costly network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows networks, or environments based on a variety of operating systems.
How Your Atlanta Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online assistance with Microsoft, Apple Mac, or Linux networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Atlanta or anywhere in the state of Georgia, Progent's online computer support engineers are ready to deliver professional and affordable system help whenever your business has to have it. Long experience delivering online technical assistance has earned Microsoft Gold status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Atlanta office deals with a regular independent consultant or maintains an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to fix unexpected network crises or especially complicated integration projects.

Advantages of Progent's Network Help for Offices in Atlanta
Progent's remote support services allow your Atlanta organization to realize the benefits of on-call, world-class network support without the expense of managing an in-house IT staff. Your network will acquire added business value by being more reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Atlanta or anywhere in Georgia, nearby network support resources, whether made up of independent consultants or an in-house IT staff, can resolve typical technical issues. However, major troubles may spring up when your regular resources are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your local service technicians. In these situations, Progent's on-call service experts give you an easy, fast, and budget-friendly way to supplement your regular resources and to transfer useful knowledge to increase your capability to resolve downstream problems in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller offices commonly rely on individual freelance consultants. While freelance service people have smaller internal costs than big service organizations and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the lack of fallback help may require your business to go without assistance during an emergency. As your business grows, system unavailability and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service experts to insure your IT system remains available.

  • Create a Solid Basis for Smooth Growth
    Organizations typically start with an IT system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the business. Such badly built environments require careful assessment, intelligent strategic planning, and extensive technical knowledge to upgrade to a system infrastructure that can provide the solid foundation to meet critical business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require advice and technical education to negotiate an ever more complicated array of product alternatives capable of promoting business success and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to resell a certain vendor's products. IT consulting and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the true needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of technical experience, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 integration, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits per minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during normal business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by every consultant to every client. The practice of documenting and archiving support activity results in more efficient service and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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