Fast and Affordable Online Help for Atlanta IT Networks
Immediate Online Technical Support for Atlanta NetworksFor organizations located in Atlanta or anywhere in Georgia, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's online support engineers offer exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. This lowers immediate costs because solutions accumulate minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or avoiding network outages and related losses stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing policy for online support is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you actually get. Unlike many online support companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast fixes somehow end up as substantial invoices. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and field-proven methodologies which allow the highest level of efficiency for online technical support and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to interface to your company's system remotely without breaching system security.

Progent's sophisticated service database application maintains extensive records describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to every client by every engineer. This archive of issues and repairs is organized as a conveniently accessible support knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close partnerships with important technology companies such as Cisco and Microsoft make available additional vast technical databases and permit quick access to vendors' internal support staff so Progent's online consulting specialists are able to determine the most efficient solutions promptly.

Online technical services available from Progent to companies in Atlanta and anywhere in the state of Georgia include:

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the budget to assemble and manage an internal Help Desk but who need fast response from a reliable Help Desk Call Center with proficient phone support plus the expertise to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your established one, evaluating or enhancing Help Desk Call Center software products to meet the particular demands of your corporation, or adding occasional online staff to reinforce your existing Help Desk Call Center group to deal with unusually busy events such as software migrations, major updates, or installing new applications.

    Progent's Help Desk staff of experienced information technology consultants gives your workers in Atlanta or anywhere in the state of Georgia fast communication with a large network service resource with substantial background delivering telephone-based consulting and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a major contributor to business productivity, and Progent's target is to solve instead of just track technical problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts staff provides phone-based advanced engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Project, MS Office Word, and MS Office Excel. For additional information on Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.

  • Remote Network Monitoring Support
    Progent offers companies in Atlanta, or anywhere in the state of Georgia, remote computer system monitoring support based on System Center Operations Manager, configured by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By spotting possible trouble spots before they expand into crashes, automated monitoring can ward off disruptive and expensive service crises. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X systems, Windows environments, or environments powered by a mix of platforms.
How Your Atlanta Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based assistance with Microsoft, Apple Mac, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Atlanta or anywhere in the state of Georgia, Progent's phone-based network support specialists are ready to provide effective and economical system support whenever your business needs it. More than a decade of delivering online tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Atlanta business works with a local freelance consultant or maintains an in-house organization that know how to handle the majority of network issues, Progent’s Microsoft certified consultants are available to provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to address unexpected system emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Companies in Atlanta
Progent's online network troubleshooting services allow your Atlanta company to enjoy the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will acquire greater business worth by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    With most offices in Atlanta or anywhere in Georgia, local computer support resources, whether made up of freelance consultants or an in-house IT staff, can solve the majority of network problems. However, major troubles might occur when your regular resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's online support specialists offer a convenient, quick, and affordable solution to augment your local help and to convey valuable knowledge to increase your ability to resolve future issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices commonly depend on independent freelance consultants. Although independent consultants have smaller internal costs than big service organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of fallback help may force your business to wait for help during an emergency. As your company grows, network downtime and trouble with vital software are more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your IT system is always available.

  • Create a Solid Basis for Smooth Expansion
    Companies typically start with an information architecture implemented on a modest budget. Without a scalable framework, slap-dash fixes often get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can impede the productivity of the business. Such badly built environments need proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture that can offer the solid foundation to meet critical business demands and ease future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller organizations need advice and technical training to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and improving efficiency. Businesses hardly need a network consultant who is attempting to sell a specific vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Entire Line of Servers
    Progent offers world-class expertise for Microsoft’s popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to each customer. The discipline of documenting and archiving service records results in more effective support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who won’t release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















© 2002- 2017 Progent Corporation. All rights reserved.