Fast and Affordable Remote Support for Atlanta Information Networks
Fast Phone Support for Atlanta SystemsFor companies located in Atlanta or anywhere in the state of Georgia, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified professionals have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security design and troubleshooting issues.

Progent's online support experts provide exceptional leverage because they have the practical experience and have access to the advanced technology required to solve the majority of information system problems rapidly. This lowers immediate costs since service calls require fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. Unlike typical online support firms, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor fixes manage to end up as big bills. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes which allow the maximum level of effectiveness for remote consulting and repair for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to access your company's network remotely without violating network security.

Progent's advanced customer support reporting system includes detailed records of the service that Progent's clients have received. Progent's team service personnel have the benefit of the history of services rendered to each Progent customer by every Progent consultant. This archive of problems and responses is structured as a readily searchable internal database that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced certifications and formal relationships with major vendors including Cisco and Microsoft open up other massive technical knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to find the most efficient resolutions promptly.

Remote services provided by Progent to clients in Atlanta and anywhere in the state of Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for companies who don't have the budget to assemble and manage an internal Help Desk but who need quick response from an efficient Help Desk with proficient phone support as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless supplement to your current Helpdesk organization. Progent's Virtual Call Center can operate as a an escalation alternative to handle the most difficult network problems, or be ready in those circumstances when your other service providers are swamped.

    Progent's Help Desk team of seasoned information technology professionals provides your workers in Atlanta or anywhere in the state of Georgia quick access to a large network service group with years of experience providing phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a key enabler of company productivity, and Progent's aim is to solve and not simply record technical problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications such as CRM, Office Project, Microsoft Word, and MS Office Excel. For additional information concerning Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Atlanta, or anywhere in the state of Georgia, remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so your IT support is proactive rather than reactive. By exposing looming trouble spots before they expand into crashes, proactive monitoring can avoid disruptive and costly service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows environments, or systems that support multiple OS platforms.
How Your Atlanta Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based expertise with Windows, Apple Mac, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Atlanta or anywhere in the state of Georgia, Progent's online network support specialists are ready to deliver professional and economical IT support the instant your company needs it. More than a decade of offering online tech support has earned Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Atlanta office relies on a local freelance consultant or maintains a full time organization that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Offices in Atlanta
Progent's online support services enable your Atlanta organization to have the benefits of on-call, enterprise-level network support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic worth by being increasingly available, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most companies in Atlanta and throughout Georgia, local computer support providers, whether consisting of freelance consultants or an in-house IT staff, can handle the majority of technical problems. However, serious problems might spring up when your regular resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call support professionals give you a convenient, fast, and budget-friendly way to supplement your local help and to transfer valuable information to improve your capability to resolve downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller businesses commonly rely on independent freelance consultants. Although independent consultants carry smaller overhead than larger support firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of backup personnel may require your business to go without help during an IT crisis. As your business expands, system downtime and trouble with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of backup service expertise to insure your IT system is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically begin with an IT system created on a modest budget. Without a proper framework, slap-dash repairs can get piled on top of an unstable foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed environments need proper analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a network architecture that can provide the stable foundation to meet current business demands and facilitate downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices need advice and technical education to negotiate an ever more complicated array of product alternatives capable of promoting business growth and enhancing efficiency. They hardly need a network engineer who is motivated to resell a specific vendor's products. Network support and product sales can result in a situation where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT background, refined remote support software, and understanding of enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Line of Server Platforms
    Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help per minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be tempted to allow simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who provide minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to every client. The discipline of detailing and archiving support activity results in more efficient service and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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