Fast and Affordable Remote Help for Atlanta Computer Systems
Immediate Remote Technical Support for Atlanta SystemsFor businesses in Atlanta or anywhere in Georgia, Progent offers online help for information systems based on any combination of Microsoft, Cisco Systems, Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco Systems CCIE-certified network specialists to solve challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and diagnostic issues.

Progent's remote support engineers provide excellent value because they possess the real-world experience and are equipped with the sophisticated tools required to resolve the majority of information system problems quickly. This lowers direct costs since service calls use up fewer billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves even more with incidental expenses by minimizing or avoiding system outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. Unlike many online service organizations, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick fixes manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Remote Support Tools
Over time, Progent has mastered a set of customized technologies and field-tested methodologies that ensure the highest level of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to connect to your computer system remotely without compromising network security.

Progent's advanced technical support database system includes thorough documentation for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of all help rendered to every Progent client by any engineer. This history of issues and responses is stored as an easily exploitable support knowledge base that permits Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close partnerships with key vendors including Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to vendors' internal support staff so Progent's remote service specialists can determine optimal resolutions quickly.

Online technical support services provided by Progent to clients in Atlanta and throughout the state of Georgia include:

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's special online engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco Systems, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the money or time to build and maintain an internal Help Desk but who want fast access to a dependable Call Center with proficient telephone support plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a transparent addition to your established Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest technical issues, or be ready in overflow circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran network experts provides your clients in Atlanta or anywhere in the state of Georgia rapid contact with a large support resource with extensive experience offering telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco Systems, Apple Mac, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a key driver of business productivity, and Progent's intent is to resolve instead of merely annotate IT problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides online advanced consulting expertise and training in specific business application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications including CRM, Project, Office Word, and MS Excel. For more information about Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Services.

  • Remote Network and Server Monitoring Services
    Progent offers businesses in Atlanta, or anywhere in the state of Georgia, online network monitoring services centered around System Center Operations Manager (SCOM), enhanced by Progent for your environment so that your IT support is proactive and automated. By detecting looming issues before they result in crashes, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows environments, or systems that support multiple OS platforms.
How Your Atlanta Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Atlanta or anywhere in the state of Georgia, Progent's online network support engineers are ready to deliver professional and cost-effective system support whenever your business requires it. More than a decade of offering remote technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Atlanta company deals with a regular independent consultant or employs an in-house organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to solve unexpected network crises or particularly tough integration problems.

Details of Progent's Remote Network Services for Atlanta
Progent's online help, Internet-based repair, system security expertise, and system management services offer offices in Atlanta or throughout the state of Georgia unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote network repair or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT experience, fine tuned remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, at the front lines of network service, executing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to every client. The discipline of detailing and archiving support records allows more efficient support and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

© 2002- 2017 Progent Corporation. All rights reserved.