Immediate Remote Support for Atlanta Computer Networks
Immediate Online Consulting for Atlanta NetworksFor organizations in Atlanta or anywhere in the state of Georgia, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online support experts offer excellent value because they possess the real-world background and have access to the sophisticated technology required to solve most information system problems rapidly. Efficient support lowers direct costs since solutions use up minimal billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to many online support companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid scenarios where quick fixes somehow end up as big invoices. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven processes which permit the maximum level of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.

Progent's sophisticated service database application includes detailed records describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of assistance delivered to each customer by any consultant. This archive of problems and repairs is organized as a readily exploitable proprietary knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts can determine the most efficient resolutions quickly.

Remote technical support services available from Progent to clients in Atlanta and anywhere in the state of Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly after a ransomware incident. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the money or time to build and maintain an internal Help Desk but who want fast communication with a reliable Help Desk with professional phone assistance plus the technical depth to escalate complex problems to high-level consultants.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or improving your current organization, identifying or customizing Call Center application software to meet the special needs of your company, or adding temporary online staff to supplement your existing Help Desk resources to deal with high-demand situations like software migrations, mass upgrades, or installing new business software.

    Progent's Call Center team of seasoned network professionals gives your clients in Atlanta or anywhere in the state of Georgia instant access to a reliable support resource with years of experience providing phone support and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a key contributor to business success, and Progent's goal is to fix instead of simply report technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Atlanta, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive and automated. By spotting possible trouble spots before they cause full-scale emergencies, remote monitoring can avoid stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a combination of platforms.
How Your Atlanta Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Atlanta or anywhere in the state of Georgia, Progent's online computer support specialists can provide effective and cost-effective system support the instant your organization requires it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Atlanta office relies on a regular independent consultant or maintains a full time IT staff that know how to handle common computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the knowledge to solve unexpected system crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Businesses in Atlanta
Progent's remote support services allow your Atlanta organization to have the benefits of immediate, enterprise-level network support without the cost of managing a full-time IT organization. Your information system will acquire added strategic value by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    For most companies in Atlanta and throughout Georgia, nearby network support providers, whether represented by independent consultants or a full-time IT staff, can handle typical technical problems. However, IT crises might occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual support people. In these situations, Progent's online support specialists provide an easy, quick, and affordable solution to supplement your local help and to pass on useful knowledge to increase your capability to resolve future problems in-house.

  • Less Dependence on Freelance Consultants
    For network support, smaller businesses often rely on individual freelance consultants. While independent consultants have smaller overhead than big service companies and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the lack of backup help may require your business to wait for assistance during an emergency. As your company expands, network downtime and problems with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often start with an IT architecture implemented on a shoestring budget. Without a scalable framework, band-aid repairs can get piled onto a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. Such poorly built systems require proper assessment, smart strategic planning, and extensive technical expertise to upgrade to a network architecture that can offer the stable foundation to handle current business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller offices require guidance and technical education to navigate through an ever more complicated maze of product alternatives available for accelerating business success and enhancing productivity. These companies do not need a network consultant who is motivated to earn a commission on a certain vendor's products. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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