For small companies and new ventures in Atlanta or anywhere in the state of Georgia, Progent's online computer support engineers can deliver expert and affordable IT support the moment your business requires it. More than a decade of delivering remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Atlanta office works with a regular freelance consultant or maintains an in-house organization that can deal with common computer problems, Progent’s Microsoft and Cisco certified engineers offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden network emergencies or especially challenging integration projects.
Features of Progent's Remote Network Support for Atlanta
Progent's online support, Internet-based repair, system security consulting, and network administration services give small offices in Atlanta or throughout the state of Georgia unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
Fast Telephone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small offices in Atlanta and is also ideal for networks in geographic areas of Georgia that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and continuing training.
By the Minute Rates to Minimize Expenses
Progent offers online help on a by-the-minute basis, so you are billed only for the services you use. Progent requires no minimum charge for online service and requires no monthly subscription fee. This protects you from paying big invoices for simple repairs.
Access to Cisco Certified Network Architecture Professionals
As a Registered Partner for Cisco, Progent offers help from authorized professionals with experience in planning, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for wireline and wireless networking.
Application Specialists Consulting
Progent's basic consulting services consist of system integration, MS Exchange consulting, system security design, and Help Desk outsourcing services. Progent's Experts Team offers in-depth consulting support in specific application areas. Help available from the Application Experts Team includes:
By providing a full service one-stop resource for IT generalists and specialists, Progent can deliver fast, affordable, and comprehensive IT solutions that fit the special requirements of your business.
Advanced Online Access Tools
Secure remote connectivity allows Progent's support professionals to see precisely what your customers see. This makes it possible to produce fast fixes to problems that could otherwise require an expensive personal service call. Cutting-edge remote connectivity software and expert engineers combine to enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite support and automated system analysis.
Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
24-hour Service for High Network Uptime
For small organizations with vital applications, Progent can provide 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high network uptime.
Help Desk Services
Progent's Help Desk support programs are designed especially for budget-constrained small organizations whose clients need instant access to a Help Desk service with expert phone support and full escalation capability.
Benefits of Progent's IT Support for Small Organizations in Atlanta
Progent's remote network troubleshooting services allow your City# small business to realize the advantages of immediate, expert IT support without the expense of managing an in-house IT organization. Your network will acquire added business value by being more reliable, productive, and protected. Advantages to your business include:
Seamless virtual expansion of your local IT resources
For most small businesses in Atlanta or anywhere in Georgia, nearby computer support providers, whether made up of outside consultants or an in-house IT staff, can take care of typical technical issues. On the other hand, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite support technicians. In these cases, Progent's on-call service professionals offer a convenient, fast, and economical way to supplement your regular help and to pass on valuable information to improve your capability to handle downstream problems locally.
Less Reliance on Freelance Consultants
For IT support, small offices often rely on individual freelance service providers. While independent consultants carry smaller internal costs than larger consulting companies and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, ill, on vacation, or in training, the absence of fallback personnel may require your company to go without help during an IT crisis. As your company expands, system downtime and trouble with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your network remains available.
Build a Scalable Basis for Smooth Growth
Small businesses typically start with an IT system created on a modest budget. Without a proper infrastructure, band-aid fixes can get thrown onto an unstable foundation. As a company grows, stability and expandability problems can hinder the success of the business. These badly built systems require careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure able to offer the stable foundation to meet critical business demands and facilitate future growth.
Interact with Solution Providers Rather Than Technology Vendors
Small organizations need guidance and technical education to navigate through an ever more complex array of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is trying to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a profitable technology rather than the genuine requirements of a small business. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match IT consulting with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned support software, and familiarity with corporate IT allow small businesses to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, at the front lines of IT support, executing a wide variety of IT tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems rapidly.
Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be forced to permit minor problems to fester.
Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every consultant to each client. The discipline of detailing and organizing service records results in more effective service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.
24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. This package allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Progent's Linux support services offer small and mid-size companies and developers assistance with administering and supporting Linux systems that run with Microsoft-powered networks. Progent offers your business contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide array of expertise offers you an easy one-stop source to help you create and manage a secure and reliable mixed-platform network and communications solution that allows Linux and Microsoft coexistence by integrating MS Windows with major Linux derivatives including RedHat Linux, SUSE Linux, Mandrake, Debian-GNU, and Slackware.
Cisco 1760 Access Router Computer Consulting IT Consulting
Cisco has developed a full product line of routers that includes routers designed to deliver the protection, bandwidth, and availability features demanded by small and medium-sized businesses. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and system availability. Progent can help you select and configure Cisco routers to build a solid foundation for your IT system and to make it easy to expand as you support new users, start new offices, deploy new services, extend your network to customers and partners, and manage a more mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS operating system, including the Cisco SB 100, the Cisco 800 and 1800 Series Routers, Cisco 3800 and 7200 Routers, plus legacy 1700 and 2600 Series Routers.
Progent offers customers access to engineers who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that customers have the right to be sure that their computer service professionals have accredited testing as well as broad practical field experience so that Progent's customers can engage Progent's service with confidence. In many cases, vendor certifications like the CCIE confers privileges for significantly better vendor assistance than is available to uncertified consultants, enabling Progent to offer clients a higher class of computer service. In other cases, major certifications such as CISA or ISSAP for network security can help corporate customers to show compliance with regulatory requirements by using the services of recognized industry professionals.
Progent’s Microsoft certified consultants offer a variety of support services for Microsoft Dynamics Great Plains. Great Plains is a Microsoft financial platform and corporate management tool built, like all Microsoft financial tools, on the expandable and popular platform of Windows technology. Microsoft Dynamics Great Plains 10.0, the latest edition of Microsoft financial software in the Microsoft Great Plains Accounting family, offers an affordable tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP is easy to install and integrate, and with its segmented approach you can purchase only the capability you currently require, with the ability to expand clients and increase functionality when necessary. Progent’s Microsoft Dynamics GP 10.0 Software support engineers can show you how to install, customize and administer Great Plains 10.0 as well as earlier editions of Great Plains such as Microsoft Dynamics GP 9.0 and Microsoft Great Plains 8.0.
Progent’s Wireless Consulting Services offer a fast, economical option for small company IT networks to integrate the latest wireless network solutions. Few small companies have in-house IT staffs with the time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field background to cut through the hype and select and integrate the optimal solutions for Wi-Fi wireless LAN (WLAN), mobile connectivity, and small business wireless security. For 802.11 WiFi networks, Progent can help you plan and install 802.11a, 802.11b and 802.11g compatible wireless connectivity appliances such as the Cisco Aironet wireless access point. Progent can also show you how to configure an appropriate level of 802.11x security. For wireless email and wireless Internet programs for mobile users, Progent supports handheld computers such as the Research In Motion Blackberry (RIM Blackberry) for wireless email, as well as wireless PDAs, smartphones, and Pocket PCs based on Microsoft Mobile operating systems with Activesync. Progent’s expertise with the Proxim Tsunami wireless bridge allows you to evaluate and install building-to-building wireless access.
Progent is a Microsoft Gold Partner with special competencies such as Advanced Infrastructure Solutions. Microsoft Gold Certified Partners represent the elite Microsoft Business Partners who earn the top client satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to earn the status of Microsoft Gold Partner pays dividends to Progent's customers by enabling Progent to provide your business more complete technical solutions for your information network.
Progent can help you prepare and execute an efficient move to Microsoft Dynamics GP so that you preserve your information, strengthen your security, enhance your management reporting, take full advantage of Microsoft Office integration, and minimize productivity interruption by designing and executing a smart migration plan. Progent can also help train new Great Plains users so you don't waste productivity. Progent can improve your company reports and management analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to produce custom line-of-business software and eCommerce programs that work transparently with Microsoft Dynamics GP.
Progent’s colocation center IT services are intended for businesses with equipment located at IDCs or data center co-location hosting sites and in need of on-demand on-site help at the collocation site as well as remote support from Microsoft and Cisco qualified professionals. Progent offers a full array of IDC and IDC and co-location consulting services such as system topology analysis, Windows and UNIX server installation and support, tech support for server and communications infrastructure, development and installation of fault tolerant configurations, architecting and deploying layered security defenses, firewall configuration and support, configuring load balancing solutions, and planning high-availability server and storage cluster configurations.
Server growth puts pressure on network budgets and administrative resources. Server consolidation via a virtual infrastructure promises lower total cost of ownership of servers and faster ROI, more leveraged utilization of servers, streamlined operations, increased network availability, and easier management. Typical uses for virtual machines are resource consolidation, economical platforms for mission-critical legacy applications running on outdated operating systems, and inexpensive quarantine of software development or evaluation environments from on-line systems.
Progent's Data Center professionals can show you how to find fault-tolerant data centers that meet the specific requirements of your company. Fault tolerant co-location sites are particularly appealing to small organizations due to of their affordability and simplified logistics compared to pursuing a do-it-yourself approach. Attempting to build an in-house data center that offers even a basic degree of fault tolerance is too costly for most small businesses. Progent can show you how to get all the advantages of high availability data centers and fault tolerant colo sites by offering a full range of consulting and maintenance services.
Progent's Microsoft and Cisco certified IT consultants can provide a broad array of expertise concerning the core computer technologies needed by small company IT systems. Progent's baseline services include network configuration, Microsoft Exchange help, network security expertise, and Help Desk services. Progent's Application Experts Team can supply in-depth consulting support in special application fields including ERP, MRP, custom financial systems, Customer Relationship Management, Microsoft CRM, Microsoft Project, Word, and Excel. Progent can also provide small organizations with part-time Chief Information Officer services.
Technology Consulting Services for Microsoft Windows 2003 Cluster Server Specialists
Progent's fault tolerant consulting services for small business IT systems offer Microsoft and Cisco-certified consulting professionals who can help you implement clustered servers to build a fault-tolerant computing environment that incorporates essential technologies and processes for line-of-business applications. Progent’s high-availability system experts can show you how to create ultra-reliable networks by planning and deploying the growing line of Microsoft Windows Cluster servers. Clustered Windows servers for fault-tolerant systems include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster. By showing you how to build your fault-tolerant environment based on Microsoft Windows Server 2003 Cluster, Progent’s consulting professionals can help implement a system infrastructure with features such as fault tolerant Internet connections, network load balancing, non-stop data center design, fault tolerant interoffice connections, fault tolerant multi-site networks, and fault-tolerant business continuation design.
Before Progent’s MOM-based solution, system issues were approached reactively, once workers were impacted by them. With the benefit of proactive, computer generated alerts and trend reports sent by MOM, Progent is now able to fix system troubles before they grow to be serious enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can deal with looming problems before clients suspect that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to provide small business IT systems enterprise-class availability, security and productivity.
If your company operates a Sun Solaris environment or a multi-OS IT environment, Progent's CISM and CISSP-qualified security specialists can help your entire organization in a wide array of security topics such as security management procedures, security architecture and models, connection management systems and methodology, software development security, business processes security, hardware security, telecommunications, infrastructure and Internet security, and business continuity planning. CISM, CISSP and ISSAP define the fundamental skills and international standards of knowledge that information security managers are required to possess. These certification provide IT management the assurance that consultants who have achieved their CISM, CISSP or ISSAP qualification have the background and theory to offer effective security support and engineering services.
