Greater Atlanta Metro Area Contact Information:

Greater Atlanta Metro Area Onsite IT Consulting
Progent locations in the Greater Atlanta Metro Area

City Street Address Contact Information
Atlanta, GA 260 Peachtree Street NW
Suite 2200
Atlanta, Georgia, 30303
Sales Phone: 404-537-1318

Link: Atlanta, GA Network Support Services
Sandy Springs, GA One Glenlake Parkway
Suite 650
Atlanta, Georgia, 30328
Sales Phone: 678-899-6420

Link: Atlanta, GA Metro Network Support Services

Immediate Online Support for Atlanta Networks
Fast Phone Support for Atlanta NetworksFor companies in Atlanta or anywhere in the state of Georgia, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional value because they have the practical background and have access to the advanced technology necessary to solve most information system issues rapidly. This reduces immediate costs because service calls accumulate fewer billable minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to many remote service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where fast fixes manage to end up as major tabs. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized tools and field-tested methodologies that permit the highest level of efficiency for online help and repair for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your environment remotely without violating corporate security.

Progent's sophisticated service reporting system keeps extensive documentation of all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of services rendered to each client by every Progent consultant. This history of anomalies and repairs is stored as a readily accessible proprietary knowledge base that enables Progent's remote technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's online service specialists can arrive at optimal resolutions quickly.

Online services offered by Progent to businesses in Atlanta and anywhere in the state of Georgia include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly after a ransomware attack. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the budget to support an in-house Call Center but who require fast communication with an efficient Call Center with proficient phone assistance plus the expertise to escalate complex tasks to high-level engineers.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk or revamping your current organization, selecting or modifying Help Desk Call Center software products to address the particular requirements of your corporation, or adding occasional phone support personnel to work with your existing Call Center group during unusually busy scenarios like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced network consultants offers your customers in Atlanta or anywhere in the state of Georgia rapid assistance from a large network service group with extensive background offering telephone-based support and online repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a significant driver of business efficiency, and Progent's target is to resolve rather than merely track IT problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers online and in-depth engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, customization, and education services, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Atlanta, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your IT maintenance is proactive rather than reactive. By spotting looming problems before they grow into crashes, system monitoring can avoid stressful and costly service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that incorporate multiple platforms.
How Your Atlanta Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Atlanta or throughout the state of Georgia, Progent's online computer support specialists are ready to provide expert and affordable IT help the instant your business requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to repair network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Atlanta business relies on a local freelance support technician or employs a full time IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to solve unexpected system emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Companies in Atlanta
Progent's online network troubleshooting services enable your Atlanta company to have the advantages of on-call, enterprise-level network support without the expense of managing a full-time IT staff. Your network will derive greater business value by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    For most offices in Atlanta or anywhere in Georgia, local network service providers, whether consisting of independent consultants or a full-time IT staff, can take care of typical technical problems. However, IT crises can strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service people. In these situations, Progent's on-call service specialists provide a convenient, quick, and budget-friendly solution to augment your local resources and to pass on valuable information to improve your capability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller companies often depend on individual freelance consultants. While freelance service people have smaller overhead than larger consulting organizations and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may force your business to go without help during an emergency. As your network grows, network unavailability and problems with vital applications are more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support experts to insure your network is always up and running.

  • Build a Solid Basis for Seamless Growth
    Companies typically begin with an information architecture created on a modest budget. Without a scalable infrastructure, slap-dash fixes can get piled on top of an unstable foundation. When a network grows, stability and scalability problems can impede the success of the business. These poorly built systems need proper assessment, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure that can offer the solid foundation to handle critical business demands and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller offices need advice and technical education to navigate through an increasingly complex maze of technology options available for accelerating business growth and improving productivity. They do not need a network consultant who is attempting to sell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, refined support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, executing a broad range of IT projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT capability, but also a consultant with proven methods for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you owe only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to each client. The practice of detailing and organizing service activity results in more effective support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















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