Fast Phone Help for Atlanta UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Atlanta or anywhere in the state of Georgia, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's remote support services represent exceptional value due to the fact that they have the practical background and the advanced tools to solve most information system problems quickly. Efficient support lowers immediate expenses because service calls take up a smaller number of billable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing policy for remote help is designed to get the most out of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick fixes manage to end up as major invoices. Progent's skill at disposing of problems quickly results in your company conserving cash.

Progent's Remote Support Tools
Over time, Progent has developed a set of customized tools and field-tested methodologies that promote the highest degree of effectiveness for online consulting and troubleshooting for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to link to your company's network remotely without compromising network security.

Progent's sophisticated customer support database application stores detailed records describing all service that Progent's clients have received. Progent's authorized consultants have access to the details of all help delivered to every Progent client by every consultant. This database of trouble tickets and responses is organized as a conveniently accessible support database that permits Progent's online technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and formal relationships with major vendors including Cisco and Microsoft make available additional massive technical databases and allow fast access to vendors' internal product engineers so Progent's remote service specialists can determine the best solutions quickly.

Initiate Online UNIX, Linux, Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's phone services in Atlanta or anywhere in Georgia or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's online network support engineers offer credentials in an extensive set of technologies. This broad range of IT skills permits Progent's consultants to address practically any crisis likely to take place in a small or midsize business information system. Certificates held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help clients with multi-operating system networks, Progent also provides access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Phone-based services Offered by Progent to clients in Atlanta and anywhere in the state of Georgia include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X online consulting services address a broad spectrum of information technology such as network infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and migration from legacy applications to current Windows or Linux environments. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can provide emergency online help for analyzing anomalies within UNIX/Linux networks based on popular versions of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Engineers for Atlanta, GeorgiaThe Cisco CCIE certification is the highest accreditation for network professionals, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs can deal with the most difficult challenges associated with network planning, installation, maintenance, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness since their broad expertise permits them to fix the most complex problems quickly. In common cases, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few support providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide fast phone contact with a Cisco authorized CCIE so you can receive immediate support for complex network issues that are hurting business efficiency but are not within the comfort zone of your ordinary computer maintenance group or consultant. Progent's CCIE engineers can interface to your environment by means of sophisticated remote support technology in order to perform quick, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified MS Windows Support
    Windows Expertise for Atlanta, GeorgiaProgent's Microsoft-qualified remote support experts can deliver network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the expertise of support professionals who can help you with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2016 migration, Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2013 development, Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a full range of online desktop support including Windows 7 migration support, moving to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Certified System Security Professionals for Atlanta, GeorgiaProgent's qualified CISSP and ISSAP security engineers can provide a range of system protection services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recover quickly after a serious penetration. Security solutions available from Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your email system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller businesses who don't have the money or time to build and maintain an internal Help Desk Call Center but who want fast communication with an efficient Help Desk with proficient phone assistance plus the available expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent addition to your current Call Center team. Progent's Virtual Help Desk can act as an escalation resource to handle the most difficult network issues, or be available in hectic circumstances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk or enhancing your current one, selecting or enhancing Help Desk software products to meet the unique demands of your company, or providing temporary phone support personnel to work with your existing Call Center resources to handle unusually busy events such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Atlanta or anywhere in the state of Georgia immediate assistance from a dependable network service resource with years of experience providing phone help and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk the reputation as a key driver of business success, and Progent's target is to solve rather than just report IT issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team offers remote and in-depth engineering expertise and education in special application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Office Excel. For more concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the imaginative components of Apple Mac systems by offering remote help services and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio/video or putting together an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Atlanta, or anywhere in the state of Georgia, online network and server monitoring support based on Microsoft System Center Operations Manager 2007, adapted by Progent to fit your environment so that your network support is proactive and automated. By exposing looming problems before they cause full-scale emergencies, proactive monitoring can head off inconvenient and expensive service failures. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or environments powered by multiple operating systems.

How Your Atlanta Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.

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