Fast Phone Support for Atlanta UNIX or Linux NetworksFor small and midsize companies located in Atlanta or anywhere in Georgia, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's online support engineers represent excellent value because they are equipped with the practical experience and the sophisticated technology to solve most network problems rapidly. This reduces immediate expenses since service calls require fewer billable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for online support is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you actually get. Unlike typical remote support firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor fixes manage to end up as major invoices. Progent's skill at disposing of technical issues quickly results in your business saving cash.

Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized tools and field-proven processes which ensure the highest degree of efficiency for online technical support and troubleshooting for small company computer networks. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to interface to your system without violating corporate security.

Progent's highly evolved service reporting system stores detailed documentation for the service that Progent's clients have been provided. Progent's staff engineers have access to the details of assistance delivered to each client by every consultant. This history of issues and repairs is organized as a quickly retrievable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close partnerships with major industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote service specialists can arrive at the most efficient solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To access Progent's remote services in Atlanta or anywhere in Georgia or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's phone-based technical support professionals possess certified skills in a comprehensive set of technologies. This broad scope of capability allows Progent's consultants to tackle almost any crisis likely to take place in a small company network. Certifications earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.

To help clients with mixed-operating system environments, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP specialists, and ISSAP engineers.

Phone-based support provided by Progent to small businesses in Atlanta and anywhere in the state of Georgia include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services cover a wide range of computer technology including network infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for diagnosing anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Engineers for Atlanta, GeorgiaThe Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to deal with even the most difficult challenges surrounding network infrastructure planning, integration, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their broad experience allows them to solve the most intractable problems quickly. In common instances, less experienced engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Few consulting firms make Cisco CCIEs available to assist small and mid-size businesses. Progent offers quick phone access to a CCIE so your company can receive urgent help for severe network problems that are hurting business efficiency but are outside the comfort zone of your local IT support personnel. Progent's CCIE engineers can interface to your environment using sophisticated on-line support technology in order to perform quick, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide assistance with all of Cisco's popular family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Certified Microsoft Windows Experts
    MS Windows Expertise for Atlanta, GeorgiaProgent's Microsoft-qualified online service experts can provide computer system repair and consulting support for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support professionals who can assist you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2013 development, Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad array of remote PC desktop support services including Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Certified System Security Professionals for Atlanta, GeorgiaProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recover rapidly following a serious penetration. Security support services available from Progent include: thorough network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile connectivity; protecting your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine local resources along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects that small companies frequently request. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are intended for smaller companies who don't have the resources to assemble and manage an internal Call Center but who need quick communication with an effective Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent supplement to your existing Call Center resources. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest network problems, or be ready in those situations when your regular resources are overwhelmed.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Call Center or enhancing your current organization, selecting or customizing Help Desk application software to handle the unique demands of your business, or providing occasional phone support staff to work with your in-house Help Desk team to deal with demanding situations such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of veteran network professionals gives your workers in Atlanta or anywhere in the state of Georgia fast communication with a large technical support group with years of experience providing phone consulting and online repair service for networks based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a solid enabler of company success, and Progent's policy is to resolve and not merely report technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers remote professional consulting expertise and education in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and MS Office Excel. For more information concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac consultants can promote the artistic elements of Macintosh systems by offering phone-based help services and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures such as capturing or digitizing audio/video or building an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Atlanta, or anywhere in the state of Georgia, remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your IT maintenance is proactive and automated. By detecting emerging issues before they cause network outages, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows environments, or systems based on a mix of OS platforms.

How Your Atlanta Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or Apple Mac networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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