Urgent Remote Support for Atlanta UNIX or Linux NetworksFor small and midsize businesses in Atlanta or anywhere in Georgia, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and business continuity planning.

Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world background and the sophisticated tools to resolve most information system issues quickly. This reduces immediate expenses because service calls take up fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more with indirect costs by reducing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.

Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast repairs manage to turn into big invoices. Progent's penchant for handling technical issues quickly results in your company spending less cash.

Progent's Online Support Tools
Over time, Progent has refined an array of optimized tools and field-proven methodologies that permit the highest degree of efficiency for remote engineering help and repair for small and midsize business information systems. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the staff of Progent's remote service group to link to your company's system without breaching corporate security.

Progent's powerful service database application includes comprehensive documentation for the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of assistance provided to each client by any Progent consultant. This database of trouble tickets and responses is structured as a conveniently searchable internal database that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and formal relationships with major industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's online consulting experts are able to determine optimal solutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Assistance from Progent
To get started with Progent's remote support in Atlanta or anywhere in Georgia or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's remote technical service experts possess advanced credentials in an extensive array of technologies. This broad scope of technical skills permits Progent's engineers to manage practically any crisis that may take place in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.

To help clients with multi-OS environments, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Remote services provided by Progent to small businesses in Atlanta and throughout the state of Georgia include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services address a wide array of computer technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can provide urgent online help for resolving problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:

    Important Linux variants for which Progent offers expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Atlanta, GeorgiaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve even the most difficult problems encountered in network planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent value because their broad expertise allows them to solve even the most intractable problems rapidly. In common instances, less seasoned engineers can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes. Few support firms make CCIEs accessible to assist small and mid-size businesses. Progent can provide fast phone access to a CCIE so you can get immediate help for severe network problems that are impacting business productivity but are outside the comfort zone of your regular IT service group or consultant. Progent's CCIE consultants can communicate with your environment via advanced on-line support tools in order to perform efficient, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Windows Expertise
    Windows Support for Atlanta, GeorgiaProgent's Microsoft-qualified remote service experts can deliver network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 management, SharePoint 2013 application development, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote PC desktop services such as Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified Network Security Experts
    CISSP Qualified System Security Specialists for Atlanta, GeorgiaProgent's certified CISM and CISSP network security engineers can provide a variety of security services to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help your company to clean up quickly after a damaging penetration. Security support services available from Progent include: in depth network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for special projects that small companies frequently need. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for small businesses with networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for smaller businesses who lack the money or time to support an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk Call Center with professional phone assistance as well as the available expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent addition to your existing Help Desk organization. Progent's Virtual Help Desk can operate as an escalation alternative to handle complex technical challenges, or be available in hectic instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Call Center or enhancing your established organization, selecting or enhancing Help Desk software to handle the particular needs of your corporation, or providing temporary phone support staff to supplement your in-house Call Center resources to handle demanding situations like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network professionals offers your customers in Atlanta or anywhere in the state of Georgia quick assistance from an effective support group with years of experience delivering phone consulting and online diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a key driver of company efficiency, and Progent's goal is to fix and not just track IT issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and training in special business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications including CRM, MS Office Project, MS Word, and MS Excel. To learn more on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac consultants can promote the imaginative aspect of Mac environments by providing remote consulting services and training in imaging, sound, and video. Progent's consultants can provide expertise in a range of Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio or video or setting up an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers companies in Atlanta, or anywhere in the state of Georgia, online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your computer support is proactive rather than reactive. By exposing possible issues before they expand into downtime, system monitoring can avoid inconvenient and expensive service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Microsoft systems, or networks that incorporate a variety of OS platforms.

How Your Atlanta Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.

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