Fast and Affordable Remote Support for Atlanta Computer Systems
Immediate Remote Help for Atlanta NetworksFor companies located in Atlanta or anywhere in the state of Georgia, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they possess the practical background and are equipped with the sophisticated technology necessary to resolve most network problems quickly. This reduces immediate costs since service calls require fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you owe only for the support that you actually get. In contrast to many remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick fixes somehow turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and proven processes which permit the maximum level of effectiveness for online engineering help and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's environment remotely without compromising system security.

Progent's proven technical support database application includes extensive documentation of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance delivered to every Progent customer by any Progent engineer. This database of anomalies and resolutions is stored as a conveniently retrievable proprietary database that enables Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' internal engineering staff with the result that Progent's remote consulting specialists can come up with the best solutions quickly.

Online technical support services provided by Progent to customers in Atlanta and anywhere in the state of Georgia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the budget to create an internal Help Desk Call Center but who need fast access to an effective Help Desk Call Center with proficient phone assistance as well as the expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a seamless extension of your existing Help Desk organization. Progent's Virtual Call Center can act as a an escalation alternative to resolve the most difficult computer system problems, or be available in hectic instances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your clients in Atlanta or anywhere in the state of Georgia instant contact with an effective support group with substantial experience delivering telephone-based help and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a key contributor to business performance, and Progent's goal is to solve instead of merely track IT issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts staff offers remote advanced consulting support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Project, MS Word, and Microsoft Excel. To find out more concerning Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Atlanta, or anywhere in the state of Georgia, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so your network support is proactive and automated. By exposing possible trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Windows systems, or networks that support a variety of OS platforms.
How Your Atlanta Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Atlanta or anywhere in the state of Georgia, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system help the instant your business has to have it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Atlanta business deals with a local independent support technician or employs an in-house organization that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve sudden network emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Services for Atlanta
Progent's phone help, remote troubleshooting, system security expertise, and system management services give businesses in Atlanta or throughout the state of Georgia unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your office world class network support while permitting you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, refined remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of network service, performing a wide variety of IT projects for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not just world-class IT skills, but also a consultant with field-tested approaches for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation transmitted by each staff member to every client. The discipline of documenting and archiving service activity allows more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from stressful and costly service losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















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