Even if your Atlanta company relies on a local freelance support technician or maintains an in-house IT staff that can handle typical computer issues, Progent’s Microsoft and Cisco certified engineers offer a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to handle unexpected system crises or especially challenging integration problems.

Features of Progent's Online Network Services for Atlanta
Progent's phone support, remote repair, network security consulting, and network administration services give small offices in Atlanta or throughout the state of Georgia unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help services include:

• Fast Telephone Contact with Microsoft Certified Support Specialists
  Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small businesses in Atlanta and is also ideal for customers in geographic regions of Georgia that lack technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has access to a wide selection of Microsoft support tools, service databases, and continuing training.

• By the Minute Billing to Reduce Costs
  Progent provides remote support on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for online help and requires no periodic subscription fee. This protects you from paying big invoices for quick fixes.

• Access to Cisco Certified Network Infrastructure Experts
  As a Certified Partner for Cisco Systems, Progent offers the services of on-staff specialists with experience in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for local and remote networking.

• Application Specialists Team
  Progent's core support services consist of system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Call Center support. Progent's Application Experts group can provide world-class consulting expertise in specific application areas. Help available from the Application Experts Team includes:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Dynamics CRM Consulting
  • Microsoft Office Project Expertise
  • MS Office Excel Programming
  • Microsoft Word Help
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Solaris Support
  • Apple Macintosh Integration
  By providing a convenient one-stop resource for network generalists and specialists, Progent can deliver timely, cost-effective, and thorough information technology solutions that align with the specific requirements of your business.

• Advanced Online Connectivity Software
  Secure remote access permits Progent's support professionals to observe precisely what your users see. This makes it easier to produce fast solutions to issues that could otherwise require a costly personal visit. Cutting-edge remote connectivity tools and experienced technicians together enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online support and automated network monitoring.

• Support for Popular VPN Products
  Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

• Round-the-Clock Service for High System Uptime
  For small organizations with mission-critical applications, Progent offers round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce maximum network uptime.

• Help Desk Outsourcing
  Progent's Help Desk Call Center services are designed specifically for budget-constrained small companies whose clients need instant access to a Help Desk Call Center with effective telephone support and full escalation ability.

Benefits of Progent's Network Help for Small Businesses in Atlanta
Progent's remote support services allow your City# small company to have the advantages of immediate, enterprise-class IT support without the cost of managing an in-house IT staff. Your network will acquire added business value by becoming increasingly available, efficient, and secure. Benefits to your company include:

• Seamless remote expansion of your local IT resources
  With most small companies in Atlanta and throughout Georgia, local network support providers, whether consisting of independent consultants or a full-time IT staff, can deal with typical network problems. On the other hand, major troubles sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service specialists give you a convenient, fast, and budget-friendly way to augment your local resources and to pass on valuable information to increase your capability to deal with future problems in-house.

• Less Reliance on Individual Consultants
  For IT support, small offices often rely on individual freelance consultants. While independent service people carry smaller internal costs than big consulting organizations and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of backup help may force your business to wait for help during an IT crisis. As your small business grows, system unavailability and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support expertise to insure your IT system is always up and running.

• Create a Scalable Foundation for Seamless Expansion
  New companies typically start with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes can get piled onto a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly built systems need proper analysis, intelligent strategic planning, and wide IT knowledge to evolve to a system infrastructure that can deliver the solid foundation to meet vital business demands and facilitate future expansion.

• Interact with Solution Providers Rather Than Product Vendors
  Small organizations require guidance and technical education to navigate through an increasingly complex maze of technology options capable of promoting business growth and improving efficiency. Businesses do not need a computer engineer who is trying to sell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow small businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Full Line of Server Platforms
  Progent offers in-depth support for Microsoft’s powerful server platforms with services such as Microsoft Windows Server 2003 support, Microsoft Windows 2000 upgrades, Windows NT migration, Microsoft Exchange 2003 Server expertise, Exchange Server 5.5 and Exchange 2000 Server upgrades, and SQL Server 2005 consulting.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the front lines of IT service, performing a wide variety of technical projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical skills, but also a consultant with proven approaches for using computer knowledge to solve real-world network problems efficiently.

• Value Pricing
  Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for quick repairs so you will not be tempted to allow less critical problems to fester.

• Full Records of IT Services
  Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to every client. The practice of detailing and archiving service records results in more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Companies who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.

• 24x7 Network Monitoring with Microsoft MOM
  Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. This package causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and costly service disruptions.

How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.