Fast Remote Troubleshooting for Atlanta Information Networks
Urgent Online Support for Atlanta SystemsFor organizations in Atlanta or anywhere in the state of Georgia, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered online support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to solve most network problems rapidly. This lowers immediate costs because service calls accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company benefits additionally in indirect costs by reducing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support experience is especially important for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. Unlike typical online support companies, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where fast fixes manage to end up as large tabs. Progent's skill at disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to interface to your network without breaching corporate security.

Progent's sophisticated service database system keeps detailed histories of the support that Progent's customers have been provided. Progent's staff engineers have access to the history of assistance provided to every client by every Progent engineer. This history of anomalies and responses is structured as a quickly retrievable proprietary knowledge base that allows Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and formal partnerships with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's online consulting experts can arrive at the best solutions in the least time.

Remote support offered by Progent to clients in Atlanta and throughout the state of Georgia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight series of outsourced network management services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the money or time to assemble and manage an in-house Help Desk but who want fast communication with a reliable Help Desk with proficient phone support plus the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Call Center is designed for bigger businesses and operates as a seamless supplement to your existing Help Desk team. Progent's Virtual Call Center can serve as a an escalation alternative to handle the toughest network challenges, or be available in those circumstances when your regular service providers are swamped.

    Progent's Help Desk team of veteran network experts offers your clients in Atlanta or anywhere in the state of Georgia quick communication with a large technical support group with extensive background offering phone help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's target is to resolve and not merely annotate network issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based professional engineering support and training in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and MS Office Excel. For additional information about Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Atlanta, or anywhere in the state of Georgia, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By uncovering looming issues before they cause network outages, remote monitoring can ward off disruptive and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows systems, or networks that incorporate a variety of platforms.
How Your Atlanta Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote help with Windows, Mac OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and startups in Atlanta or anywhere in the state of Georgia, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system help whenever your company has to have it. More than 15 years of delivering remote tech support has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Atlanta company works with a local independent support technician or maintains an in-house IT staff that can deal with ordinary computer issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to deal with sudden system crises or particularly challenging integration projects.

Features of Progent's Remote Computer Services for Atlanta
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Atlanta or throughout the state of Georgia the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of technical experience, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry experience, at the front lines of network support, performing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be forced to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to each client. The discipline of documenting and organizing service records results in more effective service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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