Immediate Online Technical Support for Atlanta Networks
Urgent Remote Support for Atlanta SystemsFor organizations located in Atlanta or anywhere in Georgia, Progent offers remote help for computer systems based on Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the services of CISSP-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage because they have the practical background and are equipped with the sophisticated tools required to resolve most information system problems rapidly. Efficient support reduces direct costs since solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves even more in incidental expenses by minimizing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting know-how is particularly important in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to many online service firms, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes somehow end up as big tabs. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-tested methodologies which ensure the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to link to your computer system remotely without breaching network security.

Progent's powerful service reporting application maintains comprehensive histories for all support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of all help delivered to each customer by any consultant. This archive of issues and solutions is stored as a readily retrievable internal database that allows Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and close partnerships with major industry leaders such as Cisco and Microsoft make available additional massive support databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can come up with the best resolutions in the least time.

Remote services offered by Progent to businesses in Atlanta and anywhere in the state of Georgia include:

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the budget to create an internal Call Center but who require fast access to an effective Help Desk with proficient telephone support as well as the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software to handle the particular needs of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk resources to deal with demanding events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of veteran network experts gives your clients in Atlanta or anywhere in the state of Georgia fast contact with an effective network service resource with substantial experience delivering phone help and remote troubleshooting for computer environments powered by Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a key enabler of company efficiency, and Progent's goal is to resolve instead of merely track IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team offers online and in-depth consulting expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, MS Word, and MS Excel. For additional information concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a flat monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight DPS managed cloud backup and recovery.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Atlanta, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so that your computer support is proactive and automated. By uncovering emerging problems before they expand into downtime, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Windows systems, or environments based on a combination of platforms.
How Your Atlanta Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online support with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Atlanta or anywhere in the state of Georgia, Progent's online network support specialists are ready to deliver expert and economical IT help the instant your business needs it. Long experience providing online tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Atlanta organization deals with a local freelance consultant or maintains a full time IT staff that know how to handle day-to-day computer problems, Progent’s Microsoft certified engineers can offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with unexpected system crises or especially tough integration projects.

Features of Progent's Remote Computer Services for Atlanta
Progent's online help, Internet-based repair, network security consulting, and network management services offer companies in Atlanta or anywhere in the state of Georgia the greatest leverage for your support budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's online help program include:

  • Fast Phone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Atlanta and is also ideal for customers in geographic areas of Georgia that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, service information, and continuing training.

  • By the Minute Billing to Minimize Costs
    Progent provides remote help on a minute-by-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone help and asks for no periodic subscription fee for services delivered during regular working hours. This protects you from paying big invoices for simple fixes.

  • Availability of Cisco Certified Network Architecture Specialists
    As a Registered Partner for Cisco, Progent offers access to authorized specialists who have skill in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for local and remote networking.

  • Application Specialists Group
    Progent's core support services include system integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting support in critical business applications. Help offered by the Application Experts staff covers:
    Microsoft Dynamics GP Consulting and Customization
    Microsoft Office Project and Project Online Expertise
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Office Word and Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Software Development and SQL Server 2014 Software Programming and Debugging
    Oracle Database Administration and Software Programming
    MySQL Management Support and Software Development
    Apple Macintosh Integration
    Amazon MWS Software Design and Programming

    By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that match the specific needs of your company.

  • State of the Art Online Access Tools
    Protected online access allows Progent's support experts to observe exactly what your users see. This makes it easier to produce quick solutions to issues that could otherwise demand an expensive personal service call. Cutting-edge remote connectivity software and expert technicians combine to allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and remote system analysis.

  • Support for Leading VPN Products
    Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

  • Round-the-Clock Support for High Network Availability
    For companies with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk support programs are intended specifically for budget-conscious offices whose workers need instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of IT experience, refined remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Complete Range of Server Platforms
    Progent can provide in-depth support for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by each staff member to every client. The practice of detailing and organizing support activity allows more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who won’t let go of vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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