Atlanta, GA Metro Area Contact Information:

City Street Address Contact Information
Atlanta, GA 260 Peachtree Street NW
Suite 2200
Atlanta, Georgia, 30303
Sales Phone: 404-537-1318

Link: Atlanta Network Support Services
Sandy Springs, GA One Glenlake Parkway
Suite 650 & 700
Atlanta, Georgia, 30328
Sales Phone: 678-899-6420

Link: Georgia Network Support Services

Immediate Remote Support for Atlanta Networks
Fast Online Consulting for Atlanta NetworksFor businesses in Atlanta or anywhere in Georgia, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent value because they have the practical background and are equipped with the sophisticated tools required to resolve most network issues quickly. Efficient support reduces immediate costs because solutions require minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to typical online support companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate situations where quick fixes manage to end up as major bills. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-tested processes that ensure the highest level of efficiency for remote help and repair for computer systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your environment remotely without compromising network security.

Progent's advanced technical support reporting application maintains thorough documentation for all support that Progent's customers have received. Progent's team engineers have the benefit of the records of services rendered to each Progent client by any consultant. This database of anomalies and solutions is organized as a quickly accessible support knowledge base that allows Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting experts can determine the best resolutions quickly.

Online support offered by Progent to clients in Atlanta and anywhere in the state of Georgia include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are well suited for businesses who don't have the money or time to build and maintain an internal Call Center but who want quick response from an efficient Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and serves as a transparent supplement to your established Helpdesk resources. Progent's Virtual Help Desk can act as a an escalation resource for the toughest technical challenges, or be ready in hectic instances when your regular service providers are too busy.

    Progent's Help Desk team of experienced network experts offers your clients in Atlanta or anywhere in the state of Georgia quick communication with a dependable support resource with substantial background delivering telephone-based consulting and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant contributor to business performance, and Progent's intent is to solve rather than just annotate IT problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and training in specific business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Atlanta, or anywhere in the state of Georgia, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so that your network support is proactive and automated. By anticipating potential problems before they cause network outages, system monitoring can minimize inconvenient and costly information system failures. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a mix of platforms.
How Your Atlanta Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Atlanta or anywhere in the state of Georgia, Progent's phone-based network support specialists can provide professional and cost-effective IT support the moment your company has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair network problems quickly while avoiding the expense and lost time associated with in-person support calls.

Even if your Atlanta business has a regular independent support technician or maintains an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected network crises or particularly complex integration problems.

Details of Progent's Online Computer Services for Atlanta
Progent's phone support, Internet-based repair, network security expertise, and system administration services offer companies in Atlanta or throughout the state of Georgia the greatest leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your organization world class network support while permitting you to avoid the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical expertise, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Family of Server Platforms
    Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every consultant to every client. The practice of detailing and organizing support records results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.















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