Enterprise-class Online Support Services for BlackBerry Environments
RIM BlackBerry Online Troubleshooting HelpSecure and dependable connectivity from handheld devices to messaging systems like Microsoft Exchange, Lotus, or Groupwise is now a necessity for companies of any size who want to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are among the most popular solutions for building and managing mobile communications. But, maintaining productive BlackBerry environments has become complex because of the advanced mechanisms that exist to meet the requirement for world-class protection and fault tolerance. Progent's BlackBerry qualified consultants are experienced at providing online consulting services for BlackBerry environments, lowering service costs and taking care of problems more quickly than is feasible with conventional on-site service providers.

Progent maintains a seasoned team of remote engineers certified to support networks that incorporate technology from all major vendors. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can assist you to manage complex problems with your network environment. Progent's Apple certified support staff can help your business to integrate Macs with your mobile communications environment and can provide help with Apple iPhone integration. Progent's Linux specialists can offer expertise in managing application servers powered by various implementations of Linux such as RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo Linux. This breadth of practice areas permits Progent to act as a one-stop source for consulting assistance required in mixed-vendor networks and avoids the blame game that small organization often confront when trying to find technical help.

Progent's information technology security engineers have been awarded top security credentials such as Global Information Assurance Certification and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include two ultra-affordable security inventory scanning service bundles that allow small businesses to receive an impartial security assessment from a Progent security engineer to uncover potential weaknesses in the security profile you expose on both sides of your security perimeter.

Consulting Services for BlackBerry BES Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry devices, providing a single platform for handling key tasks like smartphone installation, upgrades, and deactivation and also offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry smartphones and supports wireless synchronization.

BlackBerry BES Server Troubleshooting Assistance

BlackBerry Enterprise Server provides a wealth of security options beginning with automatic encryption of information sent between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in adjusting degrees of security to meet the specific requirements of your company's environment. Progent's BlackBerry certified engineers can assist you to select advanced security features and activate them wirelessly. Samples of these over-the-air selectable security settings are:

  • Disable a BlackBerry device
  • Erase data from a misplaced or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry BES Server also provides flexibility in determining ways to keep users from loading or running unsafe or prohibited code. Progent can help you to choose protective techniques such as:

  • Specify exactly which programs are permitted on the device
  • Block external applications from using non-volatile storage on the device
  • Select which functions third-party software can access on the BlackBerry smartphone
  • Restrict the kinds of connections third-party applications running on the BlackBerry device can establish
  • Block all external software from being loaded or executed on the device

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization issues to architecting mobile productivity solutions built around BlackBerry BES Server. These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to perform common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, changing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified experts can also help your company to resolve a wide array of problems associated with synchronization, handset recognition, email reconciliation, web browsing, mobile connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote support for small office networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support expenses low and, by handling issues promptly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise system and assist you to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and delete BlackBerry device clients on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, manage Exchange data flow, create, update, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network needs assessment, system architecture, deployment planning and implementation, performance tuning, design of a high-availability architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a wireless system that meets your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry BES Server, help you to decide which management approach and equipment meet your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software versions, processors and mass storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry expert can assist your company to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to perform network-wide security assessment and compliance testing and recommend improvements to support your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about engineering help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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