Consulting Support for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most popular products for achieving location-independent access to messaging, calendars, web-based programs, and other critical business information. Progent can provide Augusta-Richmond County, Georgia companies the services of BlackBerry-qualified professionals who can assist companies to maintain existing BlackBerry environments or migrate efficiently to a modern mobile solution.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class security, dependability, and recoverability has grown to be the norm for companies of any size, effective integration and support of RIM BlackBerry solutions has grown increasingly difficult. To address areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and shared databases, small organizations frequently turn to outside support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-qualified consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry-based environments affordably and effectively, dispensing with the need for an in-house BlackBerry technology expert and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, combined with Progent's efficient remote support model, gives small companies an economical alternative for incorporating BlackBerry technology seamlessly into their IT network.

Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, configure streamlined administration tools to enable you to monitor and control BlackBerry smartphones across your company, recommend security policies that are right for your business, customize mobile software, and make sure that your network infrastructure is properly designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored rapidly and safely.

Integration Support Services for BlackBerry BES Server
RIM's advanced platform for administering large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated software enables Exchange, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive emails that are encrypted in wireless transit to provide optimum security. BlackBerry Enterprise Server also simplifies a wide variety of vital management tasks ranging from smartphone setup and updates to mobile security and fault tolerance.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-qualified engineers can show you how to use BlackBerry Enterprise Server to do routine jobs such as:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control user and group configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-qualified consultants can also assist your company to use BlackBerry Enterprise Server to perform key procedures not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Configure and manage BlackBerry's high-availability infrastructure using virtualization
  • Deploy BlackBerry devices remotely
  • Establish specialized management roles
  • Monitor and analyze the integrity of your solution

Progent's Remote BlackBerry-Certified Support is Quick and Economical
For companies in Augusta-Richmond County, Georgia who need quick and economical access to an authorized RIM BlackBerry support expert, Progent delivers efficient remote assistance from a veteran support team who have delivered IT solutions to companies in every state in the United States. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and enables specialists to fix technical issues rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry solutions and offer expert support in fields including troubleshooting synchronization problems, setting up BlackBerry Enterprise Server, and creating a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can help you to carry out basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned experts can in addition assist your business to troubleshoot a wide array of issues concerning synchronization, device detection, email consistency, web access, wireless connectivity, Instant Messaging, desktop application installation, and Desktop Redirector.

As a top innovator in providing countrywide online consulting services for small office networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support costs low and, by handling issues promptly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks including troubleshooting enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, configuring over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to operate administration software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES environment and help your company to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Exchange and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, manage Exchange data flow, generate, update, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network requirements analysis, system design, roll-out planning and implementation, performance tuning, design of a high-availability environment, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to design a mobile wireless solution that fits within your information technology budget and supports your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry BES Server, help you to determine which administration approach and physical components match your needs, and analyze your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about options for software versions, processors and mass storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can assist your company to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to run company-wide security assessment and compliance validation and recommend improvements to accommodate your BlackBerry environment.

Contact Progent for Help from a BlackBerry-Qualified Expert
In order to contact Progent about engineering assistance for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.
















© 2002- 2019 Progent Corporation. All rights reserved.