Introduction to Progent's Support Expertise for RIM BlackBerry Technology
RIM BlackBerry Consulting and Integration ServicesWireless access to email, address books, calendars, and the web has become a vital feature of IT networks for companies of all types. RIM BlackBerry smartphones are among the most powerful devices for maintaining mobile communications. However the network architecture required to accommodate RIM BlackBerry smartphones has become significantly more complex as the demand for non-stop operation and rock-solid security has heightened. Progent's RIM qualified engineers focus in delivering small businesses enterprise-class IT support and troubleshooting services that are affordable and efficient.

Being a Microsoft Gold Partner with more than a decade of experience working with MS Exchange Server, Progent's consultants can give you access to broad expertise for integrating BlackBerry and Microsoft technology by delivering services such as Microsoft Exchange 2010 support and by providing related services such as Lync Server deployment and Microsoft Office Communications Server support to manage Instant Messaging and Presence. Progent's MS SQL Server 2016 integration consultants and Microsoft SQL Server 2014 consultants can set up and troubleshoot your SQL database system to work efficiently with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager specialists can help your company to develop archiving and restore procedures to preserve your messaging data and reduce productivity loss in case of a breakdown of your messaging solution.

Progent also retains a staff of Cisco qualified CCIE network engineers who are available online to offer expert support for architecting and troubleshooting your network so that it supports your BlackBerry solution with a high degree of fault tolerance, scalability, security, and manageability. CCIEs are highly-qualified networking experts who are awarded this top-level status only after strenuous testing by Cisco. CCIEs are able to handle the most complex issues surrounding network architecture, integration, repair, and service.

Technical Expertise for BlackBerry BES Server
RIM's advanced solution for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange Server, Lotus, or Groupwise users to transmit and receive emails that stay encrypted in transit to ensure optimum security. BES Server also simplifies a wide selection of critical administrative tasks ranging from BlackBerry setup and updates to wireless security and high availability.

BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-certified consultants can assist you to utilize BlackBerry Enterprise Server to perform routine jobs like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Manage user settings with BlackBerry's extensive library of policies

Progent's BlackBerry-certified engineers can also help you to use BlackBerry BES Server to perform key tasks not supported by the less advanced BES Server Express. These tasks include:

  • Configure and support BES Server's high-availability architecture using virtualization
  • Install BlackBerry smartphones remotely
  • Establish specialized management roles
  • Automatically track and report on the integrity of your BlackBerry system

Progent's Remote BlackBerry-Certified Consulting Services is Quick and Economical
For businesses in Augusta-Richmond County, Georgia who need fast and economical access to a qualified RIM BlackBerry consultant, Progent provides effective remote assistance from a veteran support staff who have provided IT solutions to organizations in each state in the United States. (Refer to Progent's client testimonials.)

Online consulting services avoids travel costs and allows consultants to solve technical issues quickly, so you reduce lost productivity. Progent's RIM BlackBerry consultants have earned accreditations in the entire range of BlackBerry technologies and can provide expert help in areas such as troubleshooting synchronization problems, configuring BlackBerry Enterprise Server, and creating a secure, high-availability network infrastructure for RIM BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to carry out basic technical operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned service professionals can also assist your business to troubleshoot a broad range of problems concerning synchronization, handset detection, email reconciliation, web access, mobile connectivity, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online help for small business networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry support expenses at a minimum and, by dealing with problems promptly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as resolving enterprise activation issues, adding and removing BlackBerry device users, activating passwords, configuring wireless software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate management tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise system and help your company to select and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment powered by Exchange Server. Progent's BlackBerry consultant has support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and IM, implement access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and network requirements assessment, solution design, roll-out strategy and execution, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to create a mobile wireless solution that meets your IT budget and supports your business strategy. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry BES Server, assist your organization to determine which management approach and equipment meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning options for software versions, processors and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry expert can assist your company to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to perform company-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry solution.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Professional
In order to ask Progent about engineering assistance for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.

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