Consulting and Technical Support Services for RIM BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs from Research in Motion are among today’s most successful solutions for maintaining location-independent access to email, calendars, web-based programs, and other critical business data. As the sophistication of small company IT technology has increased, and as the demand for world-class security, reliability, and recoverability has grown to be the norm for companies of all sizes, successful integration and maintenance of RIM BlackBerry technology has grown increasingly challenging. To address issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small organizations frequently resort to external support firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-qualified consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based environments affordably and effectively, dispensing with the requirement for an internal BlackBerry technology expert and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of experience, combined with Progent's proven remote service delivery capabilities, provides small companies an affordable alternative for integrating RIM BlackBerry technology productively into their information network.

Progent's experts can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging infrastructure function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, configure streamlined administration tools to help you track and support BlackBerry smartphones across your company, recommend security policies that make sense for your business, customize wireless applications, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and thoroughly.

Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for managing large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated tool enables Exchange Server, Lotus, or Groupwise clients to send and receive emails that are encrypted during wireless transit to ensure maximum security. BES Server also simplifies a broad variety of critical management jobs ranging from smartphone configuration and updates to mobile security and high availability.

RIM BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-certified consultants can assist you to utilize RIM BlackBerry Enterprise Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Update BlackBerry device firmware remotely
  • Control client configurations with BlackBerry's vast library of policies

Progent's BlackBerry-qualified engineers can also assist you to utilize BlackBerry BES Server to perform important tasks not supported by the less advanced BES Server Express. These tasks include:

  • Configure and manage BlackBerry's high-availability infrastructure using VMware
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Automatically track and report on the integrity of your system

Expert RIM BlackBerry Consulting Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are available online to deliver prompt assistance to businesses in the Augusta-Richmond County area or throughout the state of Georgia. Progent's seasoned online technical support experts have helped IT organizations resolve computer problems and cut IT service expenses in every state in the U.S. and established a large following of loyal clients. (See Progent's client testimonials.)

Progent can provide remote help for a broad selection of issues related to RIM BlackBerry software and devices including wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out common support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned service professionals can also assist you to resolve a wide array of problems concerning synchronization, handset detection, email consistency, web access, mobile connectivity, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online help for small business IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless technical support expenses low and, by handling issues promptly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, configuring wireless software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate administration tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to select and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry engineer offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, set up the MDS and Instant Messaging, install push and pull access control lists, manage Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Assistance from a BlackBerry-Certified Specialist
If you wish to ask Progent about engineering support for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.
















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