Enterprise-class Online Support Expertise for BlackBerry Technology
BlackBerry Online Troubleshooting SupportSafe and uninterrupted connectivity from mobile phones to collaborative messaging platforms like Exchange, IBM Lotus Domino, or Novell GroupWise has become mandatory for companies of any type who want to optimize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are among the premiere technologies for building and managing wireless communications. But, supporting efficient BlackBerry environments has become complex due to the sophisticated mechanisms available to meet the requirement for enterprise-class security and fault tolerance. Progent's BlackBerry qualified consultants are expert at delivering online support expertise for BlackBerry systems, reducing service costs and taking care of issues more quickly than is feasible via ordinary on-site service providers.

Progent has a large team of remote consultants certified to support networks that include products from all major suppliers. (See technical certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help your company to resolve complex problems with your infrastructure. Progent's Apple qualified specialists can help you to integrate Macintosh computers with your wireless communications environment and can provide help with iPhone integration. Progent's Linux consultants can offer help for supporting application servers based on various implementations of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo Linux. This range of practice areas allows Progent to act as a one-stop source for any consulting support needed in multi-vendor networks and avoids the finger-pointing that small businesses often encounter when trying to find technical support.

Progent's network security consultants have been awarded prestigious security certifications such as Certified Information Systems Auditor and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two low-cost security penetration scanning service packages that enable small companies to receive an independent network security assessment from a Progent security consultant to determine potential risks in the security profile you present on both sides of your security perimeter.

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for administering big collections of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated software enables Exchange, IBM Lotus Domino, or Groupwise clients to send and receive messages that stay encrypted in transit to ensure optimum data protection. BlackBerry Enterprise Server also streamlines a wide selection of crucial administrative jobs ranging from smartphone deployment and updates to mobile security and high availability.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified consultants can help you utilize BlackBerry BES Server to do routine jobs like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry device firmware remotely
  • Manage user and group settings with BlackBerry's vast library of IT policies

Progent's BlackBerry-qualified engineers can also help you to utilize BlackBerry Enterprise Server to implement key tasks not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Configure and manage BlackBerry's fault-tolerant infrastructure based on virtual servers
  • Deploy BlackBerry devices wirelessly
  • Set custom management roles
  • Automatically track and analyze the overall health of your BlackBerry system

Progent's Remote BlackBerry-Qualified Support is Quick and Economical
For companies in Augusta-Richmond County, Georgia who need fast and affordable help from an authorized RIM BlackBerry consultant, Progent offers efficient remote assistance from a veteran support team who have provided network solutions to companies in every state in the United States. (Refer to Progent's customer testimonials.)

Remote consulting services eliminates travel costs and lets engineers resolve problems quickly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and can provide professional support in fields including resolving synchronization issues, configuring BlackBerry BES Server, and creating a secure, fault-tolerant system architecture for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to carry out common support operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters, editing user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified service professionals can in addition assist your business to resolve a broad range of problems associated with synchronization, handset recognition, messaging consistency, web access, wireless connections, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote technical assistance for small business IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your BlackBerry support costs low and, by dealing with issues promptly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and produce documentation for a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and network requirements analysis, solution design, roll-out planning and execution, performance tuning, design of a high-availability architecture, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a mobile wireless solution that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to support a BlackBerry Enterprise Server, assist your organization to determine which administration model and equipment match your needs, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about options for software versions, processors and storage, network architecture, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can help you to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security specialists to run company-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry solution.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
To contact Progent about consulting help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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