World-class Online Support Services for BlackBerry Technology
BlackBerry Remote Configuration HelpSafe and dependable access from handheld devices to messaging systems like Exchange Server, Lotus, or Groupwise is now a strategic requirement for companies of any type who wish to maximize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server are among the premiere solutions for enabling and administering wireless connectivity. However, maintaining efficient BlackBerry environments has become complex because of the sophisticated mechanisms available to fulfill the demand for enterprise-class security and non-stop operation. Progent's BlackBerry certified engineers are expert at delivering online consulting and support services for BlackBerry systems, lowering support expenses and resolving issues faster than is possible with conventional on-premises service providers.

Progent has a seasoned team of remote consultants certified to maintain networks that incorporate technology from all major suppliers. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can assist you to resolve complex issues with your network environment. Progent's Apple certified experts can help you to interface Macs with your mobile connectivity environment and can provide help with iPhone integration and management. Progent's Linux consultants can offer help for supporting application servers powered by all leading distributions of Linux including RedHat Linux, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux. This range of practice areas permits Progent to act as a convenient solution for any consulting support required in mixed-vendor networks and eliminates the blame game that small companies often confront when looking for computer support.

Progent's information technology security consultants have earned prestigious security credentials such as Certified Information Security Manager (CISM) and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include two economical security vulnerability scanning service packages that enable small companies to receive an impartial security assessment from a Progent security consultant to uncover potential risks in the security posture you expose inside and outside your firewall.

Consulting and Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry smartphones, offering a single platform for controlling key tasks such as smartphone installation, upgrades, and deactivation while also providing a solid infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Domino messaging platforms and BlackBerry smartphones and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BES Server provides a wealth of security options beginning with automatic data encryption of information sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits great versatility in adjusting degrees of protection to meet the special requirements of your environment. Progent's BlackBerry certified engineers can assist your company to select powerful security functions and enable them remotely. Examples of these over-the-air configurable security settings are:

  • Lock down a BlackBerry smartphone
  • Wipe data from a lost BlackBerry device
  • Lock out Bluetooth
  • Enable internal defenses against malicious attacks

BlackBerry BES Server also offers versatility in selecting ways to prevent mobile users from installing or executing unsafe or prohibited code. Progent can help you to choose protective processes like:

  • List exactly which applications are permitted on the device
  • Block third-party software from allocating non-volatile storage on the device
  • Select what functions third-party software can use on the device
  • Restrict the kinds of access third-party applications running on the BlackBerry device can initialize
  • Prevent all third-party applications from being installed or run on the BlackBerry device

Progent's Remote BlackBerry-Qualified Technical Support is Quick and Affordable
For companies in Augusta-Richmond County, Georgia who need fast and affordable access to a certified RIM BlackBerry support expert, Progent delivers efficient remote help from a seasoned network support team who have provided IT solutions to companies in every state in the U.S. (Refer to Progent's client testimonials.)

Remote support eliminates travel costs and allows consultants to resolve technical issues quickly, allowing you to minimize wasted productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry technologies and offer professional help in fields including fixing synchronization issues, deploying BlackBerry Enterprise Server, and creating a secure, fault-tolerant system architecture for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help your company to perform common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your company email solution. Progent's certified experts can in addition help you to troubleshoot a wide array of issues associated with synchronization, device detection, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, desktop application configuration, and Desktop Redirector.

As a leader in delivering countrywide remote help for small business networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support expenses at a minimum and, by dealing with issues quickly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, implementing wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and assist your company to select and implement appropriate security configurations.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange Server.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about consulting support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.

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