Immediate Online Support for Augusta-Richmond County Computer Networks
Urgent Online Support for Augusta-Richmond County NetworksFor businesses located in Augusta-Richmond County or anywhere in Georgia, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent value due to the fact that they have the real-world background and are equipped with the advanced tools needed to solve most network problems quickly. Efficient support reduces immediate expenses because service calls accumulate minimal billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset clients, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly important for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with scenarios where quick fixes manage to end up as big tabs. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies that promote the maximum level of effectiveness for remote consulting and repair for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's network remotely without breaching corporate security.

Progent's powerful service reporting system maintains thorough histories for all support that Progent's customers have received. Progent's team service personnel have access to the details of services delivered to every Progent customer by any engineer. This database of problems and fixes is stored as a quickly searchable internal database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and formal relationships with key industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote consulting specialists can come up with the best resolutions promptly.

Online technical services offered by Progent to clients in Augusta-Richmond County and throughout the state of Georgia include:

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Expertise
    Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the resources to create an internal Help Desk Call Center but who require quick communication with an efficient Help Desk Call Center with proficient phone assistance as well as the ability to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless extension of your current Call Center organization. Progent's Virtual Help Desk can serve as a an escalation alternative for the toughest technical problems, or be ready in overflow circumstances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center team of seasoned network experts provides your workers in Augusta-Richmond County or anywhere in the state of Georgia immediate assistance from a reliable network service resource with extensive background delivering phone consulting and online repair service for networks powered by Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a significant contributor to company productivity, and Progent's policy is to fix instead of simply document IT issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group provides phone-based professional consulting support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Office Word, and Office Excel. For additional information on Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Network Monitoring Services
    Progent offers companies in Augusta-Richmond County, or anywhere in the state of Georgia, online network monitoring support based on System Center Operations Manager (SCOM), configured by Progent to suit your business so that your computer support is proactive and automated. By exposing looming issues before they grow into network outages, proactive monitoring can head off disruptive and expensive network failures. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft networks, or systems that support a mix of OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Mac OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based computer support engineers can provide professional and affordable system help the instant your organization needs it. More than 15 years of providing online technical assistance has led to Microsoft Gold status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve computer problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Augusta-Richmond County organization deals with a regular freelance support technician or employs a full time organization that can handle typical network problems, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to resolve unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Businesses in Augusta-Richmond County
Progent's remote IT consulting services enable your Augusta-Richmond County company to enjoy the advantages of immediate, world-class IT support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic worth by being more reliable, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most offices in Augusta-Richmond County or anywhere in Georgia, nearby network support resources, whether represented by freelance consultants or an internal maintenance staff, can deal with typical technical issues. However, serious problems might spring up when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual support people. In these situations, Progent's on-call support professionals give you an easy, fast, and affordable way to supplement your regular resources and to convey valuable information to improve your capability to deal with future issues in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller organizations often rely on individual freelance service providers. Although freelance consultants carry smaller internal costs than larger service firms and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of backup personnel may force your business to go without assistance during an emergency. As your business grows, system unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to make sure your network is always available.

  • Create a Scalable Foundation for Seamless Expansion
    Companies typically start with an IT architecture created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a network grows, reliability and scalability issues can hinder the productivity of the organization. Such badly built environments require careful analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to deliver the solid foundation to handle current business demands and facilitate future growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller organizations require advice and technical education to negotiate an increasingly complex maze of product options capable of accelerating business success and enhancing productivity. They hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is built around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of IT background, refined support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, in the trenches of IT support, performing a wide range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.