Fast Remote Help for Augusta-Richmond County Small Office Networks
Urgent Remote Consulting for Augusta-Richmond County SystemsFor small companies in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides remote help for information systems based on Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the U.S. Progent also offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to resolve the majority of network problems quickly. This reduces immediate costs because solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused management.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical online support companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with scenarios where fast fixes manage to end up as big tabs. Progent's penchant for solving problems quickly results in your business conserving money.

Progent's Remote Service Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and field-proven methodologies that permit the highest level of effectiveness for online help and repair for small and midsize business IT networks. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco Systems, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's remote service group to communicate with your computer system remotely without violating network security.

Progent's proprietary customer support database system keeps extensive records describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to each Progent customer by every Progent consultant. This history of problems and repairs is stored as a quickly accessible internal knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and formal partnerships with important industry leaders including Cisco Systems and Microsoft permit access to additional vast technical support databases and to manufacturers' in-house support staff so that Progent's online consulting specialists can find the most efficient resolutions in the least time.

Phone-based services available from Progent to clients in Augusta-Richmond County and anywhere in the state of Georgia include:

  • Certified MS Windows Support
    Microsoft Windows Experts for Augusta-Richmond County, GeorgiaProgent's Microsoft-certified online service engineers can provide computer problem solving and consulting help for the complete line of Microsoft server and business application products. Progent is a Microsoft Gold Certified Partner network support firm and can provide your business the expertise of support professionals who can show you how to configure, troubleshoot and manage the entire family of Microsoft Windows Servers including MS Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 2006, Biztalk Server, MS Commerce Server, Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Microsoft Application Center, SharePoint Services, Virtual Server, and Operations Manager 2007 and 2005.

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Augusta-Richmond County, GeorgiaThe Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle the most intractable challenges associated with network design, integration, management, protection, and repair. CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an excellent value since their deep expertise allows them to solve even the most difficult problems quickly. In many cases, less qualified consultants can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes.

    Few consulting organizations make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers fast phone contact with a Cisco Systems authorized CCIE so you can get timely support for severe network issues that are crippling business productivity but are outside the comfort zone of your local network support group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your network via sophisticated remote support technology to perform quick, secure, and affordable analysis and repair.

  • CISSP, ISSAP, and CISM Certified Network Security Specialists
    CISSP Qualified Network Security Engineers for Augusta-Richmond County, GeorgiaProgent's qualified CISSP and ISSAP network security engineers offer a range of security services to strengthen the safety of your Windows, Apple Mac, Linux environment against attacks or help you to recover quickly following a serious penetration. Security solutions available from Progent include: thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X online support services cover a broad array of computer technologies including network architecture, email systems, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older applications to Windows or Linux-based solutions. Progent's group-based methodology for resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.

    Major Linux variants for which Progent can provide expertise include:

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center service options for small and midsize companies with networks based on Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for small organizations who don't have the budget to assemble and manage an internal Help Desk Call Center but who want quick response from a reliable Call Center with proficient phone assistance as well as the expertise to escalate complex trouble tickets to advanced engineers.

    Progent’s Virtual Help Desk is intended for bigger companies and acts as a transparent extension of your existing Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation option to resolve the toughest technical problems, or be ready in hectic situations when your other support engineers are overwhelmed.

    Progent's Call Center team of veteran network experts gives your computer users in Augusta-Richmond County or anywhere in the state of Georgia rapid access to a large support resource with substantial experience providing phone help and online diagnostics for networks powered by Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center the reputation as a key enabler of business performance, and Progent's target is to resolve rather than just annotate technical problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications including CRM, Office Project, Office Word, and Microsoft Excel. To learn additional information on Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online computer system monitoring services powered by Microsoft System Center Operations Manager, enhanced by Progent for your environment so your computer maintenance is proactive rather than reactive. By uncovering looming problems before they expand into network outages, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or environments powered by a variety of operating systems.

How Your Augusta-Richmond County Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online help with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or send email to information@progent.com. For small companies and startups in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT support the moment your company has to have it. More than 10 years of providing remote tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems rapidly while eliminating the expense and lost time associated with in-person service visits.

Even if your Augusta-Richmond County office deals with a regular freelance support technician or maintains a full time organization that can deal with typical network issues, Progent’s Microsoft and Cisco certified consultants offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with unexpected system emergencies or particularly tough integration problems.

Details of Progent's Online Network Support for Augusta-Richmond County
Progent's phone support, Internet-based troubleshooting, network security expertise, and system administration services offer small businesses in Augusta-Richmond County or anywhere in the state of Georgia unparalleled leverage for your IT investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your office world class IT support while allowing you to avoid the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

  • Fast Phone Access to Microsoft Certified Experts
    Progent's team of Microsoft-certified technicians can provide fast and economical expertise to small offices in Augusta-Richmond County and is also ideal for customers in geographic regions of Georgia that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support firm, Progent has the use of a wide array of Microsoft support tools, technical information, and on-going training.

  • Per Minute Rates to Reduce Costs
    Progent offers remote help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for phone service and requires no ongoing retainer. This saves you from facing big bills for routine repairs.

  • Availability of Cisco Network Infrastructure Specialists
    As a Certified Partner for Cisco, Progent can provide the services of on-staff specialists who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Experts Group
    Progent's core support offerings include system integration, MS Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Support offered by the Application Experts Team covers: By offering a convenient centralized source for network generalists and application experts, Progent can deliver fast, affordable, and comprehensive information technology solutions that address the unique needs of your business.

  • Sophisticated Remote Access Software
    Protected remote connectivity allows Progent's support experts to observe precisely what your customers see. This makes it easier to produce fast fixes to issues that might otherwise demand a costly personal visit. Sophisticated online connectivity tools and expert technicians together allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and automated system monitoring.

  • Compatibility with Popular VPN Gateways
    Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.

  • 24-hour Support for High Network Uptime
    For small organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are intended especially for budget-constrained small offices whose workers require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow small offices to avoid the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Family of Server Platforms
    Progent can provide world-class expertise for Microsoft’s popular server platforms with services that include Microsoft Windows 2003 consulting, Windows 2000 upgrades, Microsoft Windows NT upgrades, Microsoft Exchange Server 2003 integration, Microsoft Exchange Server 5.5 and Exchange Server 2000 upgrades, and Microsoft SQL 2005 programming.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premise support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Companies who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager 2007
    Progent is one of the few IT service companies to offer 24x7 network monitoring services based on Microsoft Operations Manager 2007. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.

How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.













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