Fast and Affordable Remote Help for Augusta-Richmond County Computer Systems
Fast Online Help for Augusta-Richmond County SystemsFor organizations located in Augusta-Richmond County or anywhere in Georgia, Progent offers online support for information systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISSP-certified security engineers to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves even more in incidental expenses by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is especially valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to many online support organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes that permit the maximum degree of efficiency for online engineering help and repair for computer networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to access your network without compromising system security.

Progent's proven customer support database application includes comprehensive records of the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of services provided to every customer by every consultant. This database of problems and fixes is stored as a readily retrievable proprietary knowledge base that allows Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft open up additional extensive technical databases and allow fast response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to come up with optimal solutions in the least time.

Remote support available from Progent to businesses in Augusta-Richmond County and anywhere in the state of Georgia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who don't have the budget to support an in-house Call Center but who need quick communication with a dependable Help Desk Call Center with proficient phone support plus the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or revamping your current one, selecting or modifying Help Desk Call Center software products to meet the special needs of your corporation, or providing occasional online personnel to work with your in-house Call Center group to handle demanding events such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk team of experienced information technology consultants provides your workers in Augusta-Richmond County or anywhere in the state of Georgia instant contact with a reliable technical support group with years of background delivering telephone-based help and online repair service for IT systems that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a significant driver of company efficiency, and Progent's intent is to solve and not merely report IT problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides remote advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and Office Excel. To find out more on Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Augusta-Richmond County, or anywhere in the state of Georgia, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your environment so that your computer support is proactive and automated. By detecting looming issues before they grow into crashes, automated monitoring can avoid inconvenient and costly information system crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows environments, or systems powered by multiple operating systems.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online help with Microsoft, Mac OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Augusta-Richmond County or throughout the state of Georgia, Progent's online network support engineers can deliver effective and economical system help whenever your business requires it. Long experience providing remote technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Augusta-Richmond County company has a local freelance support technician or employs a full time organization that can handle typical network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Companies in Augusta-Richmond County
Progent's remote technical help services allow your Augusta-Richmond County organization to have the benefits of immediate, enterprise-level network support without the cost of managing a full-time IT organization. Your network will derive added business worth by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    For most companies in Augusta-Richmond County or anywhere in Georgia, local network support resources, whether made up of independent consultants or an internal maintenance staff, can handle the majority of technical problems. On the other hand, IT crises can occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual service people. In these instances, Progent's on-call service specialists give you a convenient, fast, and budget-friendly solution to augment your regular resources and to convey valuable information to increase your capability to deal with downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations commonly rely on individual freelance service providers. Although freelance service people have smaller internal costs than big consulting firms and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your network expands, system unavailability and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve support experts to insure your IT system is always available.

  • Build a Solid Foundation for Smooth Growth
    Organizations often start with an IT system implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes often get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. These badly built systems require careful analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to deliver the solid foundation to meet critical business demands and ease future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations require advice and technical training to navigate through an ever more complicated maze of technology alternatives capable of promoting business success and enhancing productivity. These companies hardly need a network engineer who is trying to resell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to align technical expertise with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned support software, and understanding of enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, in the trenches of network support, performing a broad range of technical projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation transmitted by every staff member to every customer. The practice of documenting and organizing support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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