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Remote Computer Consulting for
Augusta-Richmond County Small Office Computer Networks

For small offices and startups in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based computer support engineers can deliver professional and affordable system support the instant your company has to have it. More than a decade of offering online repair services has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your Augusta-Richmond County small business deals with a regular independent consultant or maintains an in-house organization that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to address sudden network emergencies or especially complicated integration projects.

Details of Progent's Online Computer Support for Augusta-Richmond County
Progent's phone support, Internet-based repair, network security expertise, and system administration services offer small companies in Augusta-Richmond County or anywhere in the state of Georgia unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can deliver your company world class network support while allowing you to eliminate the cost and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:

  • Fast Telephone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small companies in Augusta-Richmond County and is also ideal for networks in geographic regions of Georgia that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going training.

  • By the Minute Billing to Reduce Expenses
    Progent provides online help on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum fee for online support and asks for no periodic subscription fee. This protects you from facing big invoices for routine fixes.

  • Availability of Cisco Certified Network Architecture Specialists
    As a Certified Partner for Cisco, Progent can provide the services of on-staff specialists with expertise in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.

  • Application Experts Group
    Progent's basic support services consist of technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk outsourcing support. Progent's Experts group offers in-depth consulting expertise for specific business applications. Help available from the Application Experts staff covers: By offering a convenient one-stop source for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that meet the unique requirements of your business.

  • Sophisticated Online Connectivity Tools
    Secure remote connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it easier to find fast fixes to issues that could otherwise demand a costly onsite service call. Sophisticated remote access software and expert technicians combine to allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite support and remote network monitoring.

  • Compatibility with Leading VPN Gateways
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

  • 24-hour Service for Maximum Network Uptime
    For small businesses with mission-critical applications, Progent can provide round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum network availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center services are intended especially for budget-constrained small businesses whose clients require instant access to a Help Desk service with expert telephone support and full escalation ability.

Benefits of Progent's IT Support for Small Offices in Augusta-Richmond County
Progent's remote technical help services allow your City# small company to enjoy the advantages of timely, expert network support without the expense of managing an in-house IT organization. Your network will acquire greater business worth by becoming more reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most small companies in Augusta-Richmond County or anywhere in Georgia, nearby network support providers, whether represented by freelance consultants or an in-house maintenance staff, can deal with typical technical issues. However, major troubles might occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your local service people. In these instances, Progent's online service professionals give you an easy, quick, and economical way to augment your local help and to pass on valuable knowledge to improve your ability to deal with future issues locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, small companies often rely on individual freelance service providers. Although independent consultants carry less overhead than big service organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of backup help may require your business to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your network remains available.

  • Build a Scalable Basis for Smooth Growth
    Small businesses often begin with an information system created on a shoestring budget. Without a strong framework, band-aid fixes can get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. Such badly designed environments need careful assessment, smart long-term planning, and wide technical knowledge to upgrade to a network architecture that can offer the stable foundation to handle current business demands and ease downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Small companies require advice and technical education to navigate through an increasingly complicated maze of technology alternatives available for promoting business success and enhancing efficiency. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the true needs of a small business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of IT knowledge, refined remote support tools, and understanding of corporate IT allow small offices to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Full Family of Server Platforms
    Progent can provide in-depth support for Microsoft’s powerful server products with services that include Microsoft Windows Server 2003 expertise, Windows 2000 migration, Microsoft Windows NT Server legacy support, Exchange 2003 Server support, Exchange Server 5.5 and Exchange Server 2000 moves, and Microsoft SQL 2005 help.

  • Best Practices
    Progent’s team of Microsoft and Cisco certified experts average longer than a decade of real-world industry experience, at the forefront of IT support, performing a wide range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only expert IT help, but also a support engineer with proven approaches for using computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to allow simple problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The practice of detailing and organizing support records allows more effective service and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who won’t release the keys to the kingdom.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. MOM allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.

How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.














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