Fast Remote Help for Augusta-Richmond County Networks
Fast Online Support for Augusta-Richmond County NetworksFor organizations located in Augusta-Richmond County or anywhere in the state of Georgia, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the services of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls accumulate minimal billable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits even more in incidental expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor fixes manage to turn into large invoices. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies which permit the highest level of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to access your company's system remotely without compromising network security.

Progent's advanced service reporting application keeps comprehensive histories for all support that Progent's clients have received. Progent's authorized consultants have access to the history of all help provided to every Progent client by every engineer. This history of problems and repairs is organized as an easily searchable support database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and formal partnerships with key industry leaders including Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from manufacturers' internal product engineers with the result that Progent's online service experts can come up with optimal solutions in the least time.

Remote support provided by Progent to customers in Augusta-Richmond County and throughout the state of Georgia include:

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Call Center Services
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the resources to assemble and manage an in-house Call Center but who need fast response from an effective Call Center with proficient phone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent reinforcement of your existing Call Center organization. Progent's Virtual Help Desk can operate as a an escalation resource to handle complex computer system problems, or be available in hectic circumstances when your regular resources are swamped.

    Progent's Help Desk staff of seasoned network professionals offers your clients in Augusta-Richmond County or anywhere in the state of Georgia instant contact with a large support group with extensive background offering phone consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a key enabler of company performance, and Progent's policy is to solve rather than simply record network issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and training in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including CRM, MS Office Project, MS Word, and Microsoft Excel. To learn more about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Team.

  • ProSight Data Protection Services Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Augusta-Richmond County, or anywhere in the state of Georgia, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so that your computer support is proactive and automated. By spotting potential trouble spots before they result in crashes, automated monitoring can head off stressful and expensive service crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows environments, or systems based on a combination of operating systems.
How Your Augusta-Richmond County Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft, Apple Mac, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based computer support engineers can provide expert and affordable system help the instant your business requires it. More than a decade of offering remote technical assistance has led to Microsoft Gold certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Augusta-Richmond County company deals with a regular independent support technician or maintains an in-house IT staff that can handle common network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to handle unexpected system crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Augusta-Richmond County
Progent's remote technical help services enable your Augusta-Richmond County business to experience the advantages of timely, world-class IT support without the expense of maintaining a full-time IT staff. Your information system will derive added business worth by being increasingly available, productive, and secure. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    With most offices in Augusta-Richmond County or anywhere in Georgia, local computer service resources, whether represented by freelance consultants or a full-time maintenance staff, can take care of typical technical problems. On the other hand, major troubles can occur when local support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your local support personnel. In these instances, Progent's online service professionals give you a convenient, fast, and budget-friendly way to augment your regular help and to transfer useful information to improve your ability to resolve future issues in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller organizations commonly rely on independent freelance consultants. While freelance service people carry less overhead than big support organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your business to wait for assistance during an IT crisis. As your company grows, network downtime and problems with critical applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to make sure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the organization. These badly designed environments require proper analysis, smart strategic planning, and wide IT knowledge to evolve to a network architecture able to provide the solid foundation to meet critical business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller companies need guidance and technical education to navigate through an increasingly complex maze of product alternatives available for accelerating business success and improving efficiency. They do not need a computer engineer who is trying to resell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry background, at the forefront of IT support, executing a wide variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not only world-class technical help, but also a consultant with proven approaches for using technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site visits per minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each consultant to each customer. The practice of documenting and organizing support activity results in more effective support and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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