Fast Online Technical Support for Augusta-Richmond County IT Networks
Fast Remote Technical Support for Augusta-Richmond County NetworksFor businesses located in Augusta-Richmond County or anywhere in Georgia, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve the majority of network problems rapidly. Efficient support lowers immediate expenses since solutions require fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting experience is particularly valuable in environments that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. Unlike many online support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing prevent situations where quick solutions manage to end up as large invoices. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies which allow the highest level of effectiveness for online technical support and troubleshooting for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to connect to your network remotely without violating system security.

Progent's powerful customer support database system maintains extensive histories for all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support delivered to each customer by any Progent consultant. This database of trouble tickets and solutions is organized as a quickly exploitable support database that allows Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional massive technical knowledge bases and allow fast access to vendors' in-house engineering staff so Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Remote technical support services available from Progent to clients in Augusta-Richmond County and anywhere in the state of Georgia include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight line of outsourced network management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the resources to support an in-house Call Center but who want quick response from an efficient Call Center with proficient phone support as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent extension of your established Help Desk organization. Progent's Virtual Call Center can serve as a an escalation resource to resolve the most difficult computer system challenges, or be available in those circumstances when your other resources are overwhelmed.

    Progent's Help Desk staff of experienced network professionals provides your workers in Augusta-Richmond County or anywhere in the state of Georgia immediate access to a reliable technical support group with extensive experience delivering phone help and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a key driver of company performance, and Progent's goal is to fix and not simply track technical problems.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based professional consulting support and training in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Augusta-Richmond County, or anywhere in the state of Georgia, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so your network support is proactive rather than reactive. By exposing looming problems before they result in downtime, proactive monitoring can head off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that incorporate a combination of operating systems.
How Your Augusta-Richmond County Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based network support specialists are ready to deliver effective and affordable IT support the moment your organization needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Augusta-Richmond County business works with a regular freelance support technician or maintains an in-house IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the experience to address unexpected network emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Augusta-Richmond County
Progent's remote support services allow your Augusta-Richmond County company to have the benefits of timely, enterprise-grade IT support without the cost of managing a full-time IT staff. Your network will derive greater business value by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    With most businesses in Augusta-Richmond County or anywhere in Georgia, local network support providers, whether consisting of freelance consultants or a full-time IT staff, can solve typical network issues. On the other hand, serious problems may spring up when local support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support professionals offer an easy, fast, and affordable solution to augment your regular resources and to pass on useful knowledge to improve your capability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While independent service people carry less overhead than larger consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the lack of reserve personnel may require your company to wait for help during an emergency. As your company expands, system downtime and trouble with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support expertise to insure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses often start with an information architecture implemented on a modest budget. Lacking a scalable framework, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. Such badly designed systems need careful analysis, smart strategic planning, and wide IT knowledge to upgrade to a system architecture that can offer the solid foundation to meet current business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices require advice and technical education to negotiate an ever more complex array of product options capable of promoting business success and improving productivity. These companies do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world industry background, at the forefront of IT service, executing a wide variety of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a consultant with proven approaches for applying technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be tempted to allow simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every consultant to each customer. The practice of documenting and archiving service records results in more effective support and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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