Remote Computer Consulting for Augusta-Richmond County Small Office Computer Networks
For small offices and startups in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based computer support engineers can deliver professional and affordable system support the instant your company has to have it. More than a decade of offering online repair services has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.
Even if your Augusta-Richmond County small business deals with a regular independent consultant or maintains an in-house organization that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to address sudden network emergencies or especially complicated integration projects.
Details of Progent's Online Computer Support for Augusta-Richmond County
Progent's phone support, Internet-based repair, network security expertise, and system administration services offer small companies in Augusta-Richmond County or anywhere in the state of Georgia unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can deliver your company world class network support while allowing you to eliminate the cost and hassle of maintaining a large internal IT organization. Key features of Progent's online help program include:
Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small companies in Augusta-Richmond County and is also ideal for networks in geographic regions of Georgia that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going training.
By the Minute Billing to Reduce Expenses
Progent provides online help on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum fee for online support and asks for no periodic subscription fee. This protects you from facing big invoices for routine fixes.
Availability of Cisco Certified Network Architecture Specialists
As a Certified Partner for Cisco, Progent can provide the services of on-staff specialists with expertise in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
Application Experts Group
Progent's basic support services consist of technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk outsourcing support. Progent's Experts group offers in-depth consulting expertise for specific business applications. Help available from the Application Experts staff covers:
By offering a convenient one-stop source for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that meet the unique requirements of your business.
Sophisticated Online Connectivity Tools
Secure remote connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it easier to find fast fixes to issues that could otherwise demand a costly onsite service call. Sophisticated remote access software and expert technicians combine to allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
24-hour Service for Maximum Network Uptime
For small businesses with mission-critical applications, Progent can provide round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum network availability.
Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained small businesses whose clients require instant access to a Help Desk service with expert telephone support and full escalation ability.
Benefits of Progent's IT Support for Small Offices in Augusta-Richmond County
Progent's remote technical help services allow your City# small company to enjoy the advantages of timely, expert network support without the expense of managing an in-house IT organization. Your network will acquire greater business worth by becoming more reliable, productive, and protected. Advantages to your company include:
Seamless virtual extension of your on-site IT resources
With most small companies in Augusta-Richmond County or anywhere in Georgia, nearby network support providers, whether represented by freelance consultants or an in-house maintenance staff, can deal with typical technical issues. However, major troubles might occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your local service people. In these instances, Progent's online service professionals give you an easy, quick, and economical way to augment your local help and to pass on valuable knowledge to improve your ability to deal with future issues locally.
Reduced Dependence on Individual Service Providers
For IT maintenance, small companies often rely on individual freelance service providers. Although independent consultants carry less overhead than big service organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of backup help may require your business to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your network remains available.
Build a Scalable Basis for Smooth Growth
Small businesses often begin with an information system created on a shoestring budget. Without a strong framework, band-aid fixes can get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. Such badly designed environments need careful assessment, smart long-term planning, and wide technical knowledge to upgrade to a network architecture that can offer the stable foundation to handle current business demands and ease downstream expansion.
Work with Problem Solvers Rather Than Technology Vendors
Small companies require advice and technical education to navigate through an increasingly complicated maze of technology alternatives available for promoting business success and enhancing efficiency. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is built around a profitable product instead of the true needs of a small business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the real interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of IT knowledge, refined remote support tools, and understanding of corporate IT allow small offices to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.
Best Practices
Progent’s team of Microsoft and Cisco certified experts average longer than a decade of real-world industry experience, at the forefront of IT support, performing a wide range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only expert IT help, but also a support engineer with proven approaches for using computer knowledge to solve actual network problems rapidly.
Value Pricing
Progent's pricing policy is to bill for remote service and in-person help per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to allow simple problems to fester.
Full Records of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every staff member to each customer. The practice of detailing and organizing support records allows more effective service and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who won’t release the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient.
Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. MOM allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.
Progent's disaster recovery planning and business continuity consultants can show you how to design a disaster recovery plan in case of an IT network disaster. Progent can help you create a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized professionals can also help you build an affordable, fault-tolerant network architecture that takes into account reliability issues covering a wide range of infrastructure technologies and procedures.
Progent can provide small businesses in the San Francisco Bay Area and select locations across the U.S. with an expert with knowledge of the new improvements in MS Office Word 2007. A consultant from Progent's Experts Team can show you how to incorporate Microsoft Word's powerful components into the workflow of your organization, assist with creating templates and writing time-saving macros, or offer on-site education to keep your business up to speed on Microsoft Word 2007 and 2003. Progent's engineers can help your organization integrate and manage a safe, high-availability IT system infrastructure to run your MS Word applications.
AT&T represents the combination of Southwestern Bell, AT&T, PacBell, and BellSouth. AT&T is a Tier 1 ISP and offers a broad range of data transports including SBC DSL, T1, and ISDN for high-speed connectivity and SBC Bonded T1, Frame Relay Plus, and ATM for enterprise customers. SBC IP Flexible Reach includes AT&T Voice over IP solutions for nationwide companies to unify PBX functions. Progent has an agency relationship with AT&T and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to incorporate AT&T data/voice services to create an enterprise-class, cohesive communications infrastructure on a small-business budget.
Progent’s Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP 9.0. Microsoft Business Solutions Great Plains is a Microsoft accounting package and business management solution based, like all Microsoft financial tools, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP 9.0, the most recent edition of Microsoft financial products in the Microsoft Great Plains Accounting family, provides a cost-effective tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Great Plains is easy to install and configure, and with its segmented design you are able to purchase only the capability you currently need, with the ability to expand users and enlarge functionality in the future. Progent’s Microsoft Great Plains Software support experts can help you deploy, configure and administer Microsoft Dynamics GP 9.0 and also older editions of Great Plains including Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
If you are producing UNIX or Linux applications on a network that has Windows-based servers, desktops, and office productivity products, Progent offers comprehensive IT outsourcing that allows you to focus on your area of strategic know-how while avoiding the continual hassle of maintaining your company information system. Through the use of smart server monitoring and by delivering online and in-person assistance when your business needs it, Progent offers an economical alternative for maintaining an information system that features high availability, protection, and efficiency. Progent's developer assistance services include full-service network support outsourcing, virtual server infrastructure, online and in-personsupport and repair, proactive network monitoring services, and help desk services.
Progent’s Microsoft qualified consultants offer small and midsize businesses experienced consulting services for Microsoft Operations Manager (MOM 2005) and MOM 2000. MOM 2005 offers extensible and scalable high-end operational management by featuring comprehensive event management, 24x7 monitoring and threshold alarms, recording and tendency profiling, and network and application-specific intelligence and routines to increase the control of Windows Server System networks. Through built-in application intelligence, Microsoft MOM 2005 allows you to isolate your system reliability problems before they become crises, increase the efficiency of your network operations via actionable best practices, and support your IT operations and senior management through sharing key service level and capacity data. Progent’s MOM consulting engineers have extensive hands-on familiarity with MOM 2000 and MOM 2005 and can help your business install and configure MOM in order to optimize the availability and efficiency of your information system.
Progent's UNIX family consulting services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience provides you with a convenient single consulting firm to show you how to build and maintain a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE, Debian-GNU and Slackware.
Progent's Microsoft-certified professionals have more than 1o years of experience delivering e-mail, digital messaging, and email and telephony integration support for small companies as well as large corporations. Progent offers economical Microsoft Exchange Serve consulting to enhance email and virus security, configure fault tolerant email systems, and facilitate remote and wireless email connectivity. Progent’s Exchange support services can help you in designing and implementing a migration from a legacy SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2003. Progent also offers XP and Vista client-side Microsoft e-mail support for Microsoft Exchange and Outlook and can help you integrate Microsoft Outlook 2003 and Microsoft Outlook XP. For e-mail virus protection and spam blocking, Progent offers expertise with Postini's managed services as well as Trend Micro Scanmail. Progent is an authorized Postini Managed Service Provider. As a Postini partner, Progent can help small organizations benefit from Postini’s enterprise-class spam filtering solution.
Progent’s Cisco-certified technology consultants provide experienced PIX Firewall consulting services encompassing architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from compact, plug-and-play desktop devices for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of security, performance and availability for business networks of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPSec VPN networking, intelligent access services, and flexible administrative solutions. Progent’s network consultants can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
E-Mail Guard is a complete solution for blocking spam and viruses. E-Mail Guard addresses the security and administration of company email by offering continually updated spam and virus filtering, policy management, content filtering, and defense against email-borne DHA and DoS attacks. E-Mail Guard also features tracking, administration and analysis tools as well as outgoing email filtering to let you troubleshoot your email environment and specify and enforce corporate security policy.
The Cisco Unified Wireless Network infrastructure offers affordable wireless networks for business-critical mobility. Cisco's technology enables the identical level of security, flexibility, and ease of administration for untethered networks that organizations expect in their wired LANs. This involves integrated enterprise-class security that detects, blocks, and self-corrects in response to known and new security threats. This incorporates unified mobility features such as voice services, location services, visitor connectivity, and enhanced protection. Cisco products have the versatility and scalability to meet the needs of IT systems of all sizes, from small businesses to large-scale enterprises, for wireless campus environments or local offices. The Cisco Unified Wireless Network architecture enables organizations to exploit the wireless environment to improve operations and enhance efficiency through a mobile workforce. Cisco's wireless solutions lower overall operational expenses and streamlines network deployment, operations, and administration. Wireless devices that Progent supports include Cisco's Aironet 1130AG access points, Cisco Aironet 1500 Series outdoor mesh access points, Cisco 1400 bridges, Cisco's WLCM Routers, and Cisco's 4400 Series Wireless Network Controller.
Progent offers small and medium size organizations professional consulting for Intrusion Protection Systems and IPSec VPN technology from leading firewall and Virtual Private Network security vendors such as WatchGuard, Juniper, and SonicWALL. Progent can help you create a comprehensive security strategy and choose the right products from a variety of suppliers to support your security goals while staying within your budget restraints.
Progent's certified engineers provide technical support and IT consulting expertise for Microsoft Exchange 2003 Server, Windows Server 2003, and for the entire line of Microsoft Servers. Progent's migration, configuration, management, and troubleshooting services for Exchange Server include planning, installation, project management, local and off-site troubleshooting, Help Desk outsourcing, certified security evaluation, and comprehensive IT outsourcing.
