Fast and Affordable Remote Troubleshooting for Augusta-Richmond County IT Networks
Urgent Online Support for Augusta-Richmond County NetworksFor companies in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex networking problems, plus the assistance of CISSP-certified security engineers to handle high-level security design and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. This lowers immediate costs because solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. Unlike typical remote service companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick solutions somehow end up as large bills. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which permit the highest degree of efficiency for remote help and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to communicate with your system remotely without breaching network security.

Progent's powerful customer support database system includes thorough documentation describing all service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of support delivered to every Progent client by any Progent engineer. This database of anomalies and solutions is structured as a quickly retrievable internal database that enables Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and formal relationships with key vendors such as Cisco and Microsoft open up other extensive technical knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to arrive at the best solutions in the least time.

Online support offered by Progent to businesses in Augusta-Richmond County and throughout the state of Georgia include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, and network infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight Systems Watch server and desktop management consulting.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for companies with networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who lack the money or time to build and maintain an in-house Help Desk Call Center but who want fast access to an efficient Help Desk with professional telephone assistance as well as the ability to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or improving your established one, evaluating or enhancing Call Center software products to meet the unique requirements of your corporation, or providing occasional phone support personnel to work with your in-house Help Desk Call Center resources to handle unusually busy events such as software transitions, major updates, or rolling out brand new applications.

    Progent's Call Center staff of seasoned information technology experts gives your clients in Augusta-Richmond County or anywhere in the state of Georgia instant assistance from an effective network service resource with years of background providing telephone-based help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a key driver of business productivity, and Progent's intent is to resolve and not merely track network issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Word, and Microsoft Excel. To find out more about Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Augusta-Richmond County, or anywhere in the state of Georgia, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your IT support is proactive and automated. By detecting possible trouble spots before they cause network outages, system monitoring can avoid disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Microsoft systems, or environments based on a variety of OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online assistance with Windows, Apple Mac, or Linux environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Augusta-Richmond County or throughout the state of Georgia, Progent's online network support specialists are ready to provide expert and economical IT help the instant your business has to have it. Long experience providing online tech support has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access tools to repair network problems quickly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your Augusta-Richmond County organization deals with a regular freelance support technician or employs a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to address unexpected network emergencies or especially tough integration problems.

Features of Progent's Remote Network Services for Augusta-Richmond County
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Augusta-Richmond County or anywhere in the state of Georgia the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical expertise, refined remote support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 migration, Windows 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to every client. The discipline of detailing and organizing support activity results in more efficient service and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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