UNIX, Linux, Sun Solaris, Mac OS X Online Technical Support for Augusta-Richmond County Small Office Computer Networks
For small and midsize companies in Augusta-Richmond County or anywhere in Georgia, Progent offers 24x7 remote support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and diagnostic jobs.
Progent's remote support services represent exceptional leverage because they are equipped with the practical experience and the advanced tools to solve most information system problems quickly. This reduces direct expenses since service calls take up a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and associated losses due to business disruption, upset clients, idle employees, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you receive. In contrast to typical remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent situations where fast repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems quickly results in your business saving cash.
Progent's Online Support Tools
Through years of experience, Progent has developed an arsenal of customized technologies and proven methodologies which allow the maximum level of effectiveness for remote engineering help and troubleshooting for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's online support team to link to your network without violating corporate security.
Progent's proprietary service database application keeps thorough documentation for the service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of services delivered to every Progent client by every Progent engineer. This history of trouble tickets and resolutions is stored as an easily accessible internal database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and formal relationships with major technology companies including Cisco and Microsoft make available other extensive technical databases as well as to vendors' in-house product engineers so that Progent's online consulting experts can arrive at the most efficient resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's remote services in Augusta-Richmond County or anywhere in Georgia or to learn additional information about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Phone-based Technical Support. Network Support Services Offered Progent
Progent's phone-based support experts offer certified skills in a comprehensive set of technologies. This broad scope of capability allows Progent's consultants to resolve virtually any problem that may crop up in a small or midsize business information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.
Phone-based technical support services Offered by Progent to companies in Augusta-Richmond County and throughout the state of Georgia include:
UNIX/Linux, Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services address a broad range of computer technology such as system infrastructure, email systems, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified management, and migration from older applications to MS Windows or Linux-based environments. Progent's team-based approach to solving technical issues enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance troubleshooting problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most intractable challenges encountered in network infrastructure design, installation, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience permits them to fix the most complex problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers fast phone access to a CCIE so your company can receive urgent assistance for severe network problems that are lowering worker productivity but are beyond the scope of your local computer maintenance providers. Progent's Cisco CCIE engineers can interface to your network using the latest remote troubleshooting technology in order to perform quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling family of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Support Progent's Microsoft-qualified online service engineers can deliver network repair and consulting assistance for the complete line of Microsoft server and application products. Progent is a Microsoft Gold Partner network support company and can provide your organization the services of support professionals who can show you how to configure, maintain and administer the extensive suite of Microsoft Windows Servers such as Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Microsoft BizTalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Exchange 2007 Server, Microsoft Application Center, SharePoint Server, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.
CISM and CISSP Certified System Security Consultants Progent's certified CISSP and ISSAP security engineers offer a variety of security solutions that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to clean up quicky after a damaging penetration. Security support offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small organizations with networks that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for smaller organizations who don't have the budget to create an in-house Help Desk but who require quick access to an efficient Help Desk with professional telephone support as well as the expertise to escalate complex trouble tickets to high-level consultants.
Progent’s Virtual Help Desk is designed for larger businesses and serves as a transparent supplement to your existing Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation option to handle the most difficult technical challenges, or be available in overflow circumstances when your regular support engineers are swamped.
Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or improving your existing one, selecting or enhancing Help Desk application software to address the special needs of your company, or adding occasional online staff to supplement your internal Call Center resources to deal with demanding situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Call Center staff of seasoned information technology experts offers your clients in Augusta-Richmond County or anywhere in the state of Georgia quick access to a large support resource with substantial background providing telephone-based help and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's focus is to give the Help Desk perception as a key driver of company efficiency, and Progent's policy is to solve rather than simply report IT issues.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. For more about Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can promote the creative facets of Macintosh environments by delivering phone-based help support and training in graphics, audio, and video. Progent's support professionals can provide help in a large selection of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers companies in Augusta-Richmond County, or anywhere in the state of Georgia, online computer system monitoring support centered around Microsoft Operations Manage (MOM), adapted by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they cause full-scale emergencies, proactive monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or networks based on a mix of OS platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple Mac environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or send email to information@progent.com.
Microsoft Operations Manager is a potent server management tool that enables network administrators to be more responsive to critical IT trouble spots by notifying them when potential problems need attention according to a comprehensive database of real problems. MOM saves management time by filtering out spurious event data that is unrelated to serious issues. Progent's certified MOM experts can assist you to pick appropriate Microsoft Operations Manager components, install and integrate Microsoft Operations Manager, and write specialized rules, Visual Basic scripts, reports, and alerts for your company.
The Cisco Unified Wireless Network infrastructure delivers affordable wireless solutions for business-critical mobility. Cisco's technology enables the same level of security, flexibility, and manageability for wireless LANs that businesses demand in their wired LANs. This involves built-in enterprise-class protection that detects, prevents, and self-corrects in reaction to familiar and new security attacks. It incorporates unified mobility services like voice support, position services, guest connectivity, and advanced protection. Cisco products have the versatility and scalability to meet the needs of IT systems of all sizes, from small businesses to global corporations, within wireless campus deployments or branch offices. Cisco's Unified Wireless Network architecture enables organizations to take advantage of the RF environment to optimize operations and enhance productivity via a mobile workforce. Cisco's wireless product families reduce across-the-board operational expenses and streamlines LAN deployment, operations, and administration. Cisco wireless devices that Progent supports include the Cisco Aironet 1230AG access points, Cisco 1500 Series mesh access points, Cisco Aironet 1400 Series bridges, Cisco's WLCM Integrated Services Routers, and the Cisco 2106 Wireless Network Controller.
Network monitoring commonly entails tracking a network’s resource utilization in order to identify throughput backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring tools that work under Linux and can be used to monitor mixed-platform environments where UNIX and Windows coexist. Progent's network integration consultants can help you take advantage of both these tools to tune and troubleshoot your network. Progent's Linux consulting professionals provide small companies and programmers help with administering and servicing UNIX/Linux and Solaris systems that coexist with Microsoft-based products.
Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to create specialized line-of-business applications and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting services can show you how to create reports that let you analyze your business more thoroughly, transforming uncooked data into valuable insights into your business.
Progent’s Wireless Consulting Services offer a fast, economical way for small business IT systems to integrate the cutting edge wireless network solutions. Few small companies have in-house IT groups with the resources to keep current on the dynamic world of wireless products and services, and even fewer have the field experience to cut through the hype and identify and configure the optimal products for Wi-Fi wireless LAN (WLAN), mobile access, and small business wireless security. For 802.11 WiFi environments, Progent can show you how to plan and install 802.11a, 802.11b and 802.11g compatible wireless link appliances such as the Cisco Aironet wireless access point. Progent can also show you how to incorporate an appropriate degree of 802.11x security. For wireless email and wireless Internet applications for mobile users, Progent can help with devices such as the Research In Motion Blackberry (RIM Blackberry) for mobile email, as well as wireless PDAs, smartphones, and Pocket PCs based on Microsoft Mobile operating systems with Activesync. Progent’s experience with the Proxim Tsunami wireless bridge can help you to test11:10 AM 6/27/2006 and implement building-to-building wireless access.
Progent's certified security staff can help you protect your Mac network through expert services including running security audits, clean up after virus and worm attacks, setting up firewalls, implementing secure off-site and mobile connectivity, deploying monitoring programs for defense against viruses, spam, and malware, and creating a comprehensive security plan adapted for the specific goals of your business information system.
Progent's certified engineers provide technical help and IT consulting services for Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire line of Microsoft server platforms. Progent's upgrade, configuration, administration, and support expertise for Exchange 2003 Server include system design, deployment, project management, onsite and remote technical support, Help Desk outsourcing, certified security consulting, and full-service network management outsourcing.
Progent’s Microsoft-certified consultants offer small and midsize companies IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a common location for your workers or clients to connect to, organize, share and interact with relevant information, documents, and software and to communicate with one another. It enables faster and more intelligent decisions, more effective sharing across teams and more economical business practices. The primary objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of information accessible within and without an organization. Windows SharePoint Services connect workers, clients, teams and major tasks with the knowledge they’ve created in a way that makes data easy to find, retrieve and re-use.
Microsoft Dynamics Customer Relationship Management helps small companies build positive customer interactions. Integrated Sales and Customer Service modules enable in-house staff to share information to help improve sales success and offer consistent, efficient customer service. Progent can set up the most sensible server and communications infrastructure, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your San Francisco Bay Area small business with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer service databases.
Server proliferation puts pressure on IT budgets and management resources. Server reduction through a virtual infrastructure offers lower total cost of ownership of hardware and quicker ROI, more leveraged utilization of physical computers, streamlined operations, enhanced system uptime, and easier management. Typical uses for virtual servers include resource consolidation, low-cost platforms for mission-critical legacy applications running on obsolete operating systems, and inexpensive quarantine of program development or evaluation systems from production systems.
For small and midsize companies in Augusta-Richmond County or anywhere in Georgia, Progent offers 24x7 remote support for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and diagnostic jobs.
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most intractable challenges encountered in network infrastructure design, installation, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience permits them to fix the most complex problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Progent's Microsoft-qualified online service engineers can deliver network repair and consulting assistance for the complete line of Microsoft server and application products. Progent is a 
Progent's certified CISSP and ISSAP security engineers offer a variety of security solutions that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to clean up quicky after a damaging penetration. Security support offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
