Fast Phone Consulting for Augusta-Richmond County UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's remote technical support engineers offer excellent leverage because they have the real-world experience and the advanced technology to solve the majority of network issues quickly. This reduces immediate expenses because service calls take up a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect costs by reducing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's billing model for remote help is structured to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike many online support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for billing prevent situations where speedy. minor solutions somehow end up as big tabs. Progent's penchant for disposing of problems efficiently translates into your business conserving money.

Progent's Online Support Tools
Over the years, Progent has refined an arsenal of customized tools and proven methodologies which permit the highest degree of efficiency for remote engineering help and repair for small company information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to access your network without violating corporate security.

Progent's highly evolved customer support database system includes extensive documentation of the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services delivered to every Progent customer by any Progent consultant. This archive of issues and responses is stored as a quickly accessible proprietary database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and formal relationships with key technology companies such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's online service experts can come up with the most efficient solutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's remote services in Augusta-Richmond County or anywhere in Georgia or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based network support professionals offer advanced credentials in a comprehensive set of products and technologies. This breadth of technical skills allows Progent's consultants to resolve practically any emergency likely to take place in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.

To help companies with mixed-OS networks, Progent also offers the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical services provided by Progent to customers in Augusta-Richmond County and throughout the state of Georgia include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services address a wide array of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy systems to current MS Windows or Linux environments. Progent's team-based approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer urgent remote help for resolving problems within UNIX/Linux networks based on popular versions of UNIX including:

    Major Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Consultants for Augusta-Richmond County, GeorgiaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and indicates an individual's technical knowledge at the master level. CCIEs know how to resolve even the most intractable issues associated with network infrastructure design, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience enables them to fix the most complex problems quickly. In many cases, less seasoned engineers can wrestle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Few service organizations make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers quick phone contact with a Cisco CCIE so your company can get immediate help for complex network issues that are crippling worker efficiency but are beyond the scope of your local computer service providers. Progent's Cisco CCIE consultants can interface to your environment using state-of-the-art remote troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus Virtual Private Network technology.

  • Certified Windows Support
    Windows Support for Augusta-Richmond County, GeorgiaProgent's Microsoft-qualified remote support experts can provide computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your company the expertise of consulting professionals who can assist you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2013 design, Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide range of remote PC desktop support services such as Windows 7 migration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Certified System Security Engineers for Augusta-Richmond County, GeorgiaProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of system protection services to bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or help you to recuperate rapidly after a damaging penetration. Security support services offered by Progent cover thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on time. Progent's special remote engineering services include:
  • Call Center Support
    Progent's Help Desk support alternatives for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for smaller businesses who lack the resources to assemble and manage an in-house Help Desk but who need quick response from a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless supplement to your current Call Center team. Progent's Virtual Help Desk can act as an escalation resource to resolve the toughest computer system problems, or be ready in overflow circumstances when your other resources are too busy.

    Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk or improving your current organization, identifying or customizing Help Desk software to handle the unique demands of your company, or providing temporary phone support staff to reinforce your in-house Help Desk group during demanding scenarios like software migrations, major updates, or rolling out new applications.

    Progent's Call Center staff of seasoned information technology professionals offers your computer users in Augusta-Richmond County or anywhere in the state of Georgia instant access to a dependable technical support group with substantial background delivering telephone-based support and online diagnostics for networks powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk the reputation as a major enabler of business performance, and Progent's goal is to resolve and not merely record IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides online advanced consulting support and training in key application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To find out more about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac experts can promote the artistic elements of Mac systems by providing remote consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common jobs like capturing or digitizing audio or video or integrating an audio/video production lab.

    Online Network Monitoring Services
    Progent offers businesses in Augusta-Richmond County, or anywhere in the state of Georgia, remote network and server monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your business so that your network support is proactive and automated. By spotting emerging issues before they cause crashes, remote monitoring can head off inconvenient and costly network breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or environments that incorporate a combination of platforms.

How Your Augusta-Richmond County Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.

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