Urgent Online Technical Support for Augusta-Richmond County UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Augusta-Richmond County or anywhere in the state of Georgia, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and the advanced tools to solve most network issues rapidly. Efficient support reduces immediate costs since service calls take up a smaller number of chargeable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's billing policy for online help is structured to get the most out of your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. Unlike typical online support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid scenarios where fast repairs manage to end up as big bills. Progent's penchant for disposing of problems quickly translates into your company conserving cash.

Progent's Online Technical Support Technologies
Over time, Progent has developed a collection of optimized tools and field-proven methodologies that ensure the maximum level of effectiveness for remote technical support and repair for small and midsize company IT systems. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access allows the experts of Progent's Technical Response Center to interface to your company's computer system without violating corporate security.

Progent's powerful technical support database system includes comprehensive histories for all support that Progent's customers have received. Progent's staff service personnel have access to the details of services provided to each Progent client by every Progent consultant. This history of trouble tickets and repairs is structured as a quickly retrievable proprietary database that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's online consulting experts can find the best solutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's phone services in Augusta-Richmond County or anywhere in Georgia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's online technical service experts offer advanced credentials in an extensive array of disciplines. This broad range of capability allows Progent's engineers to manage almost any problem that may crop up in a small business network. Credentials earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.

To help clients with mixed-OS networks, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and ISSAP engineers.

Phone-based services available from Progent to clients in Augusta-Richmond County and throughout the state of Georgia include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a wide array of computer technology including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and easy management, and migration from older applications to current Microsoft Windows or Linux environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can provide emergency remote assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

    Important Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Augusta-Richmond County, GeorgiaThe Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to handle even the most complex challenges surrounding network planning, installation, administration, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to find solutions for the most intractable problems rapidly. In many cases, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Few support providers make Cisco CCIEs available to help small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive timely support for serious network issues that are lowering worker productivity but are beyond the comfort zone of your regular network maintenance personnel. Progent's CCIE consultants can interface to your environment using advanced remote support technology to perform quick, secure, and affordable analysis and remediation. Progent's CCIEs can provide consulting for the entire range of Cisco's market leading family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network technology.

  • Authorized MS Windows Expertise
    MS Windows Experts for Augusta-Richmond County, GeorgiaProgent's Microsoft-qualified online service experts can deliver network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server development, Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also offers a wide range of remote PC desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified System Security Engineers
    CISSP Certified Network Security Consultants for Augusta-Richmond County, GeorgiaProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your business to recover quickly after a damaging penetration. Security support services offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after malicious assaults; installing firewalls; designing safe mechanisms for off-site and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting services to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special projects that small companies often request. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are ideal for small businesses who don't have the resources to create an in-house Call Center but who need quick access to a dependable Help Desk with professional phone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve the toughest network problems, or be available in hectic circumstances when your other service providers are too busy.

    Progent's Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your established one, evaluating or modifying Call Center application software to meet the unique demands of your corporation, or providing temporary online staff to supplement your existing Call Center group to deal with unusually busy situations like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk team of veteran information technology consultants provides your workers in Augusta-Richmond County or anywhere in the state of Georgia rapid access to a reliable support resource with extensive background providing telephone-based support and remote repair service for computer environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a major driver of company performance, and Progent's target is to solve instead of simply annotate network issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Team offers online and in-depth engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To find out more information on Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac experts can promote the artistic facets of Apple Mac computing by offering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio/video or establishing an audio/video post production studio.

    Online Network Monitoring Support
    Progent offers businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By detecting potential trouble spots before they result in downtime, proactive monitoring can avoid disruptive and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or environments powered by a variety of platforms.

How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple Mac environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.

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