Urgent Remote Support for Augusta-Richmond County UNIX or Linux NetworksFor small and midsize businesses located in Augusta-Richmond County or anywhere in Georgia, Progent offers support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support services represent excellent value due to the fact that they are equipped with the practical experience and the advanced tools to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since solutions take up a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's pricing model for online help is designed to get the most out of your network support investment. Progent bills per minute for phone consulting, so you owe exclusively for the support that you actually get. Unlike many online service firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor solutions manage to end up as large tabs. Progent's penchant for handling technical issues quickly results in your business spending less money.

Progent's Online Support Technologies
Over the years, Progent has fine tuned an array of optimized technologies and field-proven methodologies which promote the highest degree of efficiency for online technical support and troubleshooting for small and midsize company IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's online support team to connect to your system remotely without violating system security.

Progent's proprietary technical support database system maintains detailed documentation for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to each Progent customer by every Progent consultant. This history of problems and fixes is organized as an easily searchable proprietary database that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and formal relationships with major vendors including Cisco and Microsoft permit access to other massive technical databases and allow priority access to vendors' in-house product engineers with the result that Progent's online service experts can determine the most efficient solutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's remote services in Augusta-Richmond County or anywhere in Georgia or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's online support engineers have certified skills in a comprehensive array of disciplines. This broad range of IT skills enables Progent's engineers to tackle almost any emergency likely to crop up in a small business information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to customers with mixed-operating system networks, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Online services Offered by Progent to companies in Augusta-Richmond County and throughout the state of Georgia include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services address a broad array of information technology including system architecture, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy applications to current Windows or Linux environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Augusta-Richmond County, GeorgiaThe Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can handle the most intractable problems surrounding network design, deployment, maintenance, security, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs offer excellent value because their deep expertise permits them to solve even the most intractable problems quickly. In common instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive timely support for serious network infrastructure problems that are impacting worker productivity but are not within the scope of your regular IT maintenance providers. Progent's Cisco CCIE consultants can communicate with your network via the latest remote troubleshooting tools to perform fast, secure, and economical diagnosis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized Windows Expertise
    Microsoft Windows Expertise for Augusta-Richmond County, GeorgiaProgent's Microsoft-qualified remote support professionals offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the expertise of support professionals who can help you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition offers a full range of remote PC desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Qualified Network Security Professionals for Augusta-Richmond County, GeorgiaProgent's certified CISSP, ISSAP, and CISM security consultants offer a range of system protection services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recuperate rapidly following a damaging penetration. Security consulting services available from Progent cover thorough security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile connectivity; guarding your email system from spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract projects that small companies often need. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete major projects economically and on schedule. Progent's special remote consulting services include:
  • Call Center Support
    Progent's Help Desk service options for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller organizations who don't have the resources to create an internal Call Center but who need fast communication with an efficient Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent extension of your established Helpdesk team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to resolve the toughest network challenges, or be ready in overflow circumstances when your other service providers are too busy.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk Call Center application software to handle the particular needs of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk resources to deal with demanding scenarios such as software transitions, major updates, or installing new business software.

    Progent's Help Desk staff of experienced information technology experts offers your clients in Augusta-Richmond County or anywhere in the state of Georgia immediate access to a large technical support resource with extensive background delivering phone support and online diagnostics for networks based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of company success, and Progent's goal is to solve instead of merely record network issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers online advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Excel. To learn more about Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac experts can nurture the imaginative components of Mac systems by delivering phone-based consulting services and education in imaging, audio, and video. Progent's consultants offer expertise in a large selection of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio or video or establishing an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online network and server monitoring services powered by MS Operations Manager, customized by Progent to fit your environment so that your computer support is proactive and automated. By anticipating looming problems before they expand into full-scale emergencies, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft systems, or environments powered by a mix of platforms.

How Your Augusta-Richmond County Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple Mac networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.