Immediate Remote Technical Support for Augusta-Richmond County UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.

Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve most network issues quickly. This reduces immediate costs because solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's billing model for online help is structured to get the most out of your network support dollar. Progent charges by the minute for phone assistance, so you are billed just for the support that you actually get. Unlike many online support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as large invoices. Progent's penchant for handling problems quickly translates into your company saving money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes that permit the maximum level of effectiveness for online technical support and troubleshooting for small and midsize company information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the experts of Progent's remote service group to access your system without breaching system security.

Progent's sophisticated customer support database system maintains comprehensive histories for the service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help rendered to every client by any Progent consultant. This database of trouble tickets and repairs is organized as an easily retrievable support database that permits Progent's online support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close partnerships with key vendors including Cisco and Microsoft permit access to additional massive technical support databases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to come up with optimal resolutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or Mac OS X Technical Support from Progent
To access Progent's remote services in Augusta-Richmond County or anywhere in Georgia or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's online support engineers possess certified skills in an extensive set of disciplines. This broad range of IT skills enables Progent's consultants to manage practically any problem that may crop up in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support companies with multi-platform networks, Progent also offers access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Phone-based technical support services available from Progent to customers in Augusta-Richmond County and anywhere in the state of Georgia include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services cover a broad spectrum of computer technology such as network architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from older systems to current MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for troubleshooting anomalies within UNIX/Linux systems based on popular derivatives of UNIX including:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Engineers for Augusta-Richmond County, GeorgiaThe Cisco CCIE certification is the top accreditation for network infrastructure engineers, and indicates a consultant's networking skills at the expert level. Cisco qualified CCIEs can resolve the most intractable issues surrounding network design, installation, maintenance, protection, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and developing alternate approaches or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to fix even the most complex problems quickly. In typical cases, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few support providers make Cisco CCIEs available to help small and mid-size businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive urgent assistance for serious network issues that are crippling business efficiency but are outside the experience of your regular computer service group or consultant. Progent's Cisco CCIE engineers can interface to your network by means of sophisticated remote support tools in order to perform quick, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.

  • Certified Windows Experts
    MS Windows Experts for Augusta-Richmond County, GeorgiaProgent's Microsoft-certified remote service experts can deliver computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your business the expertise of support professionals who can assist you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of remote desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Certified System Security Experts for Augusta-Richmond County, GeorgiaProgent's qualified CISM and CISSP security engineers can provide a range of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your business to clean up quickly following a serious breach. Security solutions offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile access; defending your messaging system from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small businesses often request. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Help Desk service offerings for small companies with networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for small organizations who lack the budget to assemble and manage an in-house Help Desk but who want fast communication with an efficient Help Desk with proficient telephone support plus the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for larger companies and serves as a transparent addition to your established Help Desk resources. Progent's Virtual Call Center can operate as an escalation option for the toughest network problems, or be ready in those situations when your other support engineers are overwhelmed.

    Progent's Help Desk consulting support can guide you in creating an effective new Call Center or revamping your current one, evaluating or customizing Help Desk software products to handle the unique requirements of your corporation, or adding temporary phone support personnel to work with your in-house Help Desk Call Center resources to handle demanding situations such as software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology experts offers your clients in Augusta-Richmond County or anywhere in the state of Georgia rapid assistance from an efficient network service resource with extensive experience delivering phone support and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a solid enabler of business performance, and Progent's aim is to fix and not just report network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and MS Excel. For more concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac consultants can promote the artistic components of Macintosh computing by offering phone-based help support and education in imaging, audio, and motion video. Progent's consultants offer help in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your computer support is proactive and automated. By detecting possible issues before they grow into crashes, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows environments, or systems that incorporate a mix of operating systems.

How Your Augusta-Richmond County Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or Apple Mac networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.

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