Immediate Remote Technical Support for Augusta-Richmond County UNIX, Linux, or Solaris NetworksFor small businesses in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and the sophisticated technology to resolve the majority of network issues rapidly. This reduces immediate costs since solutions take up fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives.

Progent's pricing policy for remote support is designed to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical remote support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid situations where quick repairs manage to end up as big tabs. Progent's skill at dealing with technical issues quickly results in your company conserving money.

Progent's Remote Service Tools
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes which promote the highest degree of efficiency for online technical support and troubleshooting for small company information systems. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to connect to your system without compromising corporate security.

Progent's highly evolved customer support database application keeps detailed documentation for the service that Progent's clients have received. Progent's staff service personnel have access to the records of all help provided to every Progent client by any consultant. This history of issues and fixes is organized as an easily exploitable support database that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit priority access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to determine the best solutions quickly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Augusta-Richmond County or anywhere in Georgia or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's remote support professionals offer certified skills in an extensive array of technologies. This broad range of capability allows Progent's engineers to address almost any problem that may crop up in a small or midsize business network. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to companies with multi-platform environments, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based technical support services available from Progent to small businesses in Augusta-Richmond County and throughout the state of Georgia include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of computer technology including system architecture, email solutions, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and easy administration, and migration from older applications to current MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can offer urgent remote assistance for diagnosing problems within UNIX/Linux networks based on leading versions of UNIX such as:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Engineers for Augusta-Richmond County, GeorgiaThe Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates a consultant's technical knowledge at the expert level. CCIEs can resolve even the most stubborn issues occurring in network infrastructure design, integration, administration, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or identifying software updates. CCIEs represent an exceptional value because their depth of experience allows them to find solutions for the most complex problems quickly. In typical cases, less experienced engineers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Few support firms make Cisco CCIEs available to support small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive urgent assistance for complex network infrastructure issues that are hurting business efficiency but are not within the scope of your local computer maintenance resources. Progent's Cisco-qualified CCIE support experts can communicate with your network via state-of-the-art remote support tools in order to perform efficient, secure, and affordable analysis and repair. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Authorized Windows Experts
    Microsoft Windows Expertise for Augusta-Richmond County, GeorgiaProgent's Microsoft-certified online service engineers can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server development, Skype for Business migration support, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, SBS Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad array of remote PC desktop support such as Windows 7 migration support, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Experts
    CISSP Qualified Network Security Professionals for Augusta-Richmond County, GeorgiaProgent's accredited CISSP and ISSAP security consultants can provide a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your business to recuperate rapidly following a damaging penetration. Security consulting services available from Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; configuring firewalls; building safe architectures for off-site and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract projects that small businesses often need. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting services include:
  • Help Desk Support
    Progent's Call Center programs for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are ideal for small businesses who lack the resources to support an in-house Call Center but who want fast communication with an efficient Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a seamless supplement to your established Call Center team. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the toughest computer system issues, or be ready in those instances when your regular resources are too busy.

    Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or revamping your established organization, evaluating or customizing Help Desk Call Center software to handle the unique needs of your company, or adding occasional phone support staff to reinforce your internal Help Desk Call Center team during demanding scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Call Center staff of veteran information technology professionals offers your clients in Augusta-Richmond County or anywhere in the state of Georgia instant contact with a large technical support group with years of experience offering telephone-based support and online diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a solid driver of business efficiency, and Progent's target is to fix and not simply record technical issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced consulting support and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and Excel. To read more information about Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can promote the creative elements of Apple Mac systems by delivering remote consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio or video or setting up an audio/video post production facility.

    Online Network Monitoring Services
    Progent offers businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer support is proactive and automated. By detecting emerging trouble spots before they expand into full-scale emergencies, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support multiple operating systems.

How Your Augusta-Richmond County Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.

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