Immediate Remote Technical Support for Augusta-Richmond County Computer Networks
Immediate Online Consulting for Augusta-Richmond County SystemsFor businesses located in Augusta-Richmond County or anywhere in the state of Georgia, Progent offers remote help for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified engineers have provided remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to solve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls use up minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online help is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are charged exclusively for the support that you actually get. Unlike many online service firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where fast repairs manage to end up as major bills. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized tools and proven processes that ensure the maximum level of efficiency for remote technical support and repair for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to interface to your computer system without breaching corporate security.

Progent's advanced customer support database system stores comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of support rendered to every Progent client by any Progent consultant. This archive of anomalies and resolutions is stored as a conveniently searchable internal knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's remote consulting experts can come up with optimal solutions quickly.

Remote support services available from Progent to customers in Augusta-Richmond County and anywhere in the state of Georgia include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to block or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who lack the resources to create an internal Help Desk but who want quick access to a reliable Call Center with professional telephone support plus the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your established organization, selecting or enhancing Call Center software to address the particular demands of your corporation, or providing temporary online staff to supplement your in-house Help Desk Call Center team to handle unusually busy situations like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced information technology consultants provides your clients in Augusta-Richmond County or anywhere in the state of Georgia immediate contact with a large network service resource with substantial background offering telephone-based help and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a significant contributor to company productivity, and Progent's goal is to fix rather than simply track technical problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers remote and in-depth consulting support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications such as CRM, Office Project, MS Word, and Microsoft Excel. For more information about Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Augusta-Richmond County, or anywhere in the state of Georgia, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By spotting possible issues before they grow into downtime, system monitoring can head off stressful and costly network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a mix of OS platforms.
How Your Augusta-Richmond County Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Augusta-Richmond County or throughout the state of Georgia, Progent's phone-based network support specialists can provide effective and cost-effective IT support the instant your company needs it. More than 15 years of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair network problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Augusta-Richmond County office works with a local independent consultant or employs an in-house organization that can handle day-to-day computer problems, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to fix unexpected network crises or especially complicated integration projects.

Benefits of Progent's IT Support for Companies in Augusta-Richmond County
Progent's remote technical help services enable your Augusta-Richmond County company to experience the benefits of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added business value by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    For most businesses in Augusta-Richmond County and throughout Georgia, nearby computer service providers, whether represented by outside consultants or a full-time maintenance staff, can resolve typical network issues. On the other hand, serious problems may occur when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local service personnel. In these situations, Progent's on-call support experts offer an easy, quick, and economical way to augment your regular resources and to pass on valuable knowledge to increase your ability to deal with future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. Although freelance service people carry less overhead than big service companies and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of reserve help may require your company to go without help during an IT crisis. As your network expands, system unavailability and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup service expertise to make sure your network remains available.

  • Build a Solid Foundation for Smooth Growth
    Companies typically begin with an information system implemented on a modest budget. Without a scalable framework, band-aid fixes often get thrown onto an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. Such poorly built systems require careful assessment, smart strategic planning, and extensive technical knowledge to evolve to a network architecture able to deliver the stable foundation to handle current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller businesses require advice and technical training to navigate through an increasingly complex array of product options available for promoting business success and enhancing productivity. They do not need a computer engineer who is trying to sell a specific vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined product instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical consulting with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, refined support tools, and familiarity with corporate IT enable offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.















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