Immediate Online Help for Augusta-Richmond County Computer Networks
Immediate Phone Support for Augusta-Richmond County SystemsFor organizations in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced tools needed to solve the majority of information system issues quickly. Efficient support reduces direct expenses since solutions use up minimal billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and related costs due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is especially important for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for billing do away with scenarios where quick fixes manage to end up as large invoices. Progent's skill at handling problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and field-proven methodologies that ensure the maximum level of efficiency for online help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to access your company's system remotely without compromising system security.

Progent's sophisticated service database system maintains thorough histories of the support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of all help rendered to every customer by any Progent engineer. This history of problems and solutions is structured as a quickly exploitable support database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft make available additional extensive technical databases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the most efficient solutions promptly.

Online support provided by Progent to companies in Augusta-Richmond County and throughout the state of Georgia include:

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the budget to assemble and manage an in-house Help Desk but who require fast access to a reliable Call Center with professional phone assistance as well as the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and serves as a transparent addition to your current Call Center organization. Progent's Virtual Help Desk can operate as a an escalation alternative to handle the toughest network issues, or be ready in those instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your computer users in Augusta-Richmond County or anywhere in the state of Georgia rapid communication with a large technical support resource with years of experience offering phone help and remote diagnostics for networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a crucial driver of business efficiency, and Progent's aim is to solve instead of merely record IT problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional consulting expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft business applications including CRM, MS Office Project, MS Word, and Microsoft Office Excel. For more information concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Network Monitoring Services
    Progent can provide companies in Augusta-Richmond County, or anywhere in the state of Georgia, online network monitoring support based on System Center Operations Manager, customized by Progent to suit your environment so your IT maintenance is proactive and automated. By anticipating potential trouble spots before they grow into downtime, automated monitoring can minimize stressful and costly network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or systems that incorporate a combination of platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Augusta-Richmond County or anywhere in the state of Georgia, Progent's online network support engineers can deliver effective and cost-effective IT help the moment your company has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Augusta-Richmond County office relies on a regular independent consultant or maintains a full time organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the availability or the experience to handle unexpected network emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Augusta-Richmond County
Progent's remote IT consulting services allow your Augusta-Richmond County business to realize the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your information system will acquire added strategic worth by being more reliable, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    For most businesses in Augusta-Richmond County and throughout Georgia, nearby computer service providers, whether represented by outside consultants or a full-time maintenance staff, can take care of typical technical issues. However, IT crises can occur when your regular resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your local support people. In these cases, Progent's online service experts offer an easy, fast, and budget-friendly way to augment your local resources and to transfer useful information to improve your ability to deal with future problems locally.

  • Less Dependence on Individual Consultants
    For network support, smaller businesses often rely on independent freelance consultants. While independent service people carry smaller internal costs than big support firms and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of reserve help may require your company to go without help during an IT crisis. As your company expands, system unavailability and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to insure your network stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations often begin with an IT system implemented on a shoestring budget. Without a scalable framework, band-aid repairs often get piled on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the success of the business. Such poorly built systems need careful analysis, intelligent strategic planning, and wide IT knowledge to evolve to a network architecture able to offer the solid foundation to handle vital business requirements and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller businesses need guidance and technical training to negotiate an ever more complex array of technology options available for accelerating business success and enhancing efficiency. They do not need a computer consultant who is trying to resell a specific vendor's products. Network consulting and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align IT consulting with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of technical experience, refined remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Full Range of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Companies who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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