Fast and Affordable Remote Support for Augusta-Richmond County IT Networks
Fast Online Consulting for Augusta-Richmond County NetworksFor companies located in Augusta-Richmond County or anywhere in Georgia, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional value because they have the real-world experience and have access to the advanced tools required to resolve the majority of network issues rapidly. Efficient support lowers direct costs since service calls use up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization benefits even more with incidental costs by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is especially important in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you owe just for the services that you receive. Unlike typical remote service companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing do away with scenarios where fast repairs somehow end up as major invoices. Progent's skill at solving problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies which ensure the maximum level of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to access your company's computer system without breaching system security.

Progent's powerful customer support reporting system maintains detailed records describing all support that Progent's customers have been provided. Progent's team consultants have access to the history of all help rendered to every client by any Progent consultant. This database of trouble tickets and repairs is organized as a conveniently exploitable support database that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft open up other massive support knowledge bases and permit priority access to manufacturers' internal product engineers with the result that Progent's online consulting experts can determine optimal resolutions quickly.

Online support services available from Progent to businesses in Augusta-Richmond County and anywhere in the state of Georgia include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight Systems Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center programs for companies with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the money or time to create an internal Help Desk but who want quick response from a dependable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk consulting support can aid you in building an efficient new Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center software to meet the particular demands of your corporation, or adding temporary phone support personnel to supplement your existing Help Desk group to deal with unusually busy scenarios like software migrations, major updates, or installing brand new applications.

    Progent's Call Center staff of experienced information technology consultants offers your computer users in Augusta-Richmond County or anywhere in the state of Georgia quick assistance from a reliable network service resource with years of background providing telephone-based consulting and remote repair service for networks that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a solid contributor to company performance, and Progent's target is to fix instead of merely annotate technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group provides remote advanced engineering support and education in key application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and MS Excel. To find out more information on Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Augusta-Richmond County, or anywhere in the state of Georgia, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they evolve into downtime, system monitoring can ward off disruptive and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows systems, or environments that incorporate multiple operating systems.
How Your Augusta-Richmond County Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based support with Windows, Mac OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Augusta-Richmond County or anywhere in the state of Georgia, Progent's phone-based network support specialists are ready to deliver professional and economical system support the instant your business requires it. Long experience delivering online technical assistance has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Augusta-Richmond County office deals with a regular independent consultant or employs an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to solve sudden system emergencies or especially complex integration problems.

Advantages of Progent's Network Help for Offices in Augusta-Richmond County
Progent's online technical help services allow your Augusta-Richmond County company to enjoy the advantages of timely, enterprise-class IT support without the expense of managing a full-time IT organization. Your information system will derive added strategic value by being increasingly available, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    For most offices in Augusta-Richmond County and throughout Georgia, local network support providers, whether consisting of independent consultants or an in-house IT staff, can deal with typical technical issues. On the other hand, IT crises may occur when your regular resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online service experts give you an easy, fast, and budget-friendly solution to augment your local help and to convey valuable information to increase your ability to handle downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices often depend on independent freelance service providers. While independent consultants carry smaller internal costs than larger consulting organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the lack of backup help may require your business to wait for help during an emergency. As your business expands, system unavailability and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support experts to insure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically begin with an information system implemented on a modest budget. Without a strong infrastructure, band-aid fixes can get piled on top of an unstable foundation. When a network grows, stability and scalability issues can impede the productivity of the business. Such badly built systems require proper assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure that can offer the stable foundation to meet critical business demands and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses need guidance and technical training to navigate through an increasingly complex maze of product options capable of accelerating business success and improving efficiency. Businesses do not need a network engineer who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match technical expertise with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of technical background, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, performing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not just expert technical capability, but also a support engineer with proven methods for using technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits per minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during normal business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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