Even if your Augusta-Richmond County office deals with a local freelance support technician or employs an in-house organization that can deal with typical computer issues, Progent’s Microsoft certified engineers offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to solve sudden network emergencies or especially complicated integration problems.

Details of Progent's Remote Network Services for Augusta-Richmond County
Progent's online help, remote troubleshooting, network security expertise, and network administration services offer small businesses in Augusta-Richmond County or anywhere in the state of Georgia unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your company world class IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:

• Fast Phone Access to Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to small companies in Augusta-Richmond County and is also ideal for customers in geographic areas of Georgia that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, technical databases, and on-going education.

• By the Minute Billing to Minimize Expenses
  Progent offers online help on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone help and asks for no ongoing retainer. This protects you from facing big invoices for routine repairs.

• Availability of Cisco Certified Network Design Professionals
  As a Registered Partner for Cisco Systems, Progent offers access to authorized professionals who have experience in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.

• Application Specialists Team
  Progent's core consulting services consist of system integration, MS Exchange Server expertise, network security design, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts Team covers:
  • Great Plains Software Support and Customization
  • Microsoft Dynamics Customer Relationship Management Help
  • Microsoft Office Project Support
  • Microsoft Office Excel Consulting
  • MS Word Consulting
  • Crystal Reports, Microsoft Access, and FRx Consulting
  • UNIX, Linux and Solaris Help
  • Apple Mac Consulting
  By offering a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that match the unique needs of your business.

• Sophisticated Online Access Tools
  Secure online access allows Progent's support experts to observe exactly what your users see. This makes it possible to produce quick fixes to issues that could otherwise require a costly personal service call. State-of-the-art online connectivity software and expert technicians together allow Progent to resolve most IT issues quickly and economically. Progent is a pioneer in offsite support and remote system monitoring.

• Compatibility with Mainstream VPN Products
  Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

• Round-the-Clock Service for Maximum Network Uptime
  For small companies with line-of-business applications, Progent offers 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.

• Help Desk Services
  Progent's Help Desk Call Center programs are designed specifically for budget-constrained small offices whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.

Advantages of Progent's IT Support for Small Organizations in Augusta-Richmond County
Progent's remote network troubleshooting services allow your City# small business to enjoy the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic value by being more reliable, productive, and secure. Benefits to your business include:

• Convenient remote extension of your local support resources
  With most small offices in Augusta-Richmond County or anywhere in Georgia, nearby network support resources, whether made up of independent consultants or an in-house maintenance staff, can deal with typical network problems. On the other hand, major troubles sometimes occur when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local service technicians. In these cases, Progent's online support specialists give you a convenient, fast, and economical way to augment your regular help and to pass on valuable knowledge to improve your ability to resolve future problems in-house.

• Reduced Reliance on Individual Service Providers
  For IT support, small companies commonly rely on individual freelance consultants. While independent consultants have less overhead than big consulting organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the lack of backup help may require your company to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service experts to insure your IT system is always available.

• Build a Scalable Basis for Smooth Expansion
  New companies often start with an IT system created on a modest budget. Lacking a strong framework, slap-dash fixes can get piled onto a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. These badly designed systems need careful assessment, smart strategic planning, and extensive technical expertise to upgrade to a network architecture that can provide the solid foundation to handle current business requirements and simplify future expansion.

• Work with Solution Providers Rather Than Product Resellers
  Small offices need guidance and technical education to negotiate an ever more complicated array of product options available for accelerating business growth and enhancing productivity. They hardly need a network engineer who is motivated to sell a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a small business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of technical experience, refined support tools, and understanding of enterprise networking allow small businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

• In-depth Knowledge of Microsoft's Full Line of Server Platforms
  Progent can provide in-depth expertise for Microsoft’s leading server products with services that include Windows Server 2003 support, Microsoft Windows 2000 migration, Windows NT legacy support, Exchange 2003 Server consulting, Microsoft Exchange 5.5 Server and Microsoft Exchange 2000 Server moves, and Microsoft SQL 2005 expertise.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, executing a wide range of technical projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not only expert IT help, but also a consultant with proven methods for using computer knowledge to repair real-world network problems quickly.

• Value Pricing
  Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates large bills for fast solutions so you won't be tempted to allow minor problems to fester.

• Full Documentation of IT Services
  Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by every staff member to every customer. The practice of documenting and archiving service activity allows more effective support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces little competition. Companies who utilize familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.

• Automated Server Monitoring with Microsoft MOM
  Progent is one of the few support companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. This package causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.

How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.