Fast Online Support for Augusta-Richmond County Information Networks
Urgent Remote Support for Augusta-Richmond County NetworksFor companies located in Augusta-Richmond County or anywhere in the state of Georgia, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they possess the practical background and have access to the sophisticated technology required to solve the majority of network problems quickly. Efficient support lowers direct costs since solutions use up fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits even more in indirect costs by reducing or avoiding system outages and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. Unlike typical remote support firms, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor solutions manage to turn into major tabs. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized technologies and field-tested methodologies which promote the maximum degree of efficiency for online engineering help and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to interface to your computer system without violating network security.

Progent's advanced technical support database system maintains thorough documentation describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services delivered to each client by any Progent consultant. This database of anomalies and resolutions is structured as a readily searchable proprietary database that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's online consulting experts are able to arrive at the most efficient solutions promptly.

Remote support provided by Progent to businesses in Augusta-Richmond County and anywhere in the state of Georgia include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced technology used by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after a ransomware incident. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the resources to assemble and manage an in-house Help Desk Call Center but who require fast response from a reliable Help Desk Call Center with professional telephone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless addition to your existing Help Desk team. Progent's Virtual Call Center can act as a an escalation alternative to resolve complex technical issues, or be available in those instances when your ordinary resources are overwhelmed.

    Progent's Call Center team of veteran network consultants gives your customers in Augusta-Richmond County or anywhere in the state of Georgia instant contact with a large technical support resource with years of background offering telephone-based consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a major contributor to business performance, and Progent's target is to resolve rather than simply track IT issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply online advanced consulting expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive and automated. By spotting possible issues before they grow into downtime, system monitoring can avoid stressful and expensive service crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a variety of platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Augusta-Richmond County or anywhere in the state of Georgia, Progent's phone-based computer support specialists can provide expert and economical IT support whenever your organization needs it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix computer problems rapidly while eliminating the cost and lost time associated with in-person service calls.

Even if your Augusta-Richmond County office deals with a regular freelance consultant or employs an in-house organization that can handle day-to-day network issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to solve sudden network emergencies or particularly complex integration projects.

Features of Progent's Online Network Support for Augusta-Richmond County
Progent's phone support, Internet-based repair, system security expertise, and system management services offer companies in Augusta-Richmond County or anywhere in the state of Georgia the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, refined support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, at the front lines of network support, executing a wide variety of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support personnel. This ensures that you get not only expert technical help, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits per minute. As a result, you owe only for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Companies who work with familiar independent service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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