Fast and Affordable Remote Support for Augusta-Richmond County Networks
Fast Online Technical Support for Augusta-Richmond County NetworksFor companies located in Augusta-Richmond County or anywhere in the state of Georgia, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent value because they possess the practical background and have access to the advanced technology necessary to solve most information system problems rapidly. This reduces immediate costs since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. Unlike many online support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor solutions manage to turn into large tabs. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-proven processes that ensure the highest degree of efficiency for online help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your company's environment without breaching system security.

Progent's proven service database system maintains thorough records for the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of support delivered to every customer by every Progent engineer. This database of issues and solutions is stored as a quickly retrievable proprietary database that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and formal partnerships with key vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to arrive at the best resolutions promptly.

Remote support available from Progent to customers in Augusta-Richmond County and throughout the state of Georgia include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the money or time to create an in-house Call Center but who want fast communication with a dependable Help Desk Call Center with professional telephone support plus the expertise to escalate complex problems to advanced engineers.

    Progent's Call Center consulting expertise can assist you in building an effective new Help Desk or revamping your existing one, selecting or customizing Call Center software products to handle the unique needs of your business, or adding temporary online staff to reinforce your in-house Call Center resources to handle demanding scenarios like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of veteran network professionals provides your customers in Augusta-Richmond County or anywhere in the state of Georgia instant access to a large technical support resource with substantial background offering telephone-based support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a key contributor to company productivity, and Progent's policy is to resolve instead of simply annotate technical issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To read additional information about Progent's expertise, customization, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Augusta-Richmond County, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By exposing looming problems before they cause downtime, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or environments based on a combination of operating systems.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Augusta-Richmond County or throughout the state of Georgia, Progent's online computer support engineers are ready to deliver professional and affordable IT support the instant your organization has to have it. More than 15 years of delivering online repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Augusta-Richmond County company works with a local independent support technician or maintains a full time organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to solve sudden network crises or particularly tough integration projects.

Features of Progent's Remote Network Services for Augusta-Richmond County
Progent's online help, remote repair, system security expertise, and system management services offer offices in Augusta-Richmond County or anywhere in the state of Georgia unparalleled leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical background, refined support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.