Fast Online Help for Augusta-Richmond County Computer Systems
Fast Phone Support for Augusta-Richmond County SystemsFor businesses located in Augusta-Richmond County or anywhere in the state of Georgia, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent value because they have the practical background and are equipped with the advanced tools necessary to solve most information system issues quickly. Efficient support reduces direct expenses since solutions use up minimal billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves even more in indirect expenses by minimizing or eliminating system downtime and associated losses due to business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote technical support experience is especially important for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to typical online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick solutions somehow end up as large bills. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-tested processes which permit the maximum level of efficiency for remote technical support and repair for information systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to communicate with your system remotely without breaching corporate security.

Progent's powerful technical support database application keeps extensive documentation of the support that Progent's clients have received. Progent's staff consultants have access to the specifics of support delivered to each customer by every Progent engineer. This database of anomalies and solutions is stored as a conveniently searchable support knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft open up other vast technical databases and permit quick response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine the most efficient solutions promptly.

Remote services offered by Progent to companies in Augusta-Richmond County and anywhere in the state of Georgia include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who require quick communication with an efficient Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk Call Center or revamping your existing organization, evaluating or enhancing Call Center software to meet the unique demands of your company, or providing temporary online personnel to reinforce your internal Help Desk Call Center team during high-demand situations like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk staff of veteran network experts gives your workers in Augusta-Richmond County or anywhere in the state of Georgia quick communication with an efficient support resource with substantial background delivering phone support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a solid contributor to company productivity, and Progent's policy is to solve instead of merely document network issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote advanced engineering support and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, programming, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Augusta-Richmond County, or anywhere in the state of Georgia, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your network support is proactive rather than reactive. By exposing potential trouble spots before they evolve into crashes, proactive monitoring can minimize stressful and costly information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a combination of OS platforms.
How Your Augusta-Richmond County Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Augusta-Richmond County or anywhere in the state of Georgia, Progent's phone-based network support engineers can deliver effective and affordable IT support the moment your business needs it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Augusta-Richmond County organization works with a regular independent support technician or employs an in-house organization that can deal with common network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to address sudden network crises or especially complicated integration projects.

Details of Progent's Online Computer Services for Augusta-Richmond County
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services give companies in Augusta-Richmond County or anywhere in the state of Georgia the greatest leverage for your support investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk outsourcing services and network administration, Progent's professionals can provide your business world class IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT background, refined support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the forefront of IT service, executing a wide variety of IT tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This guarantees that you get not just expert IT skills, but also a consultant with proven methods for applying computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help per minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Businesses who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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