World-class Online Consulting Services for BlackBerry Environments
RIM BlackBerry Remote Troubleshooting AssistanceSafe and reliable connectivity from mobile phones to messaging platforms like Exchange, IBM Lotus Domino, or Groupwise has become mandatory for companies of any size who want to maximize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry BES Server are some of the premiere technologies for enabling and administering mobile communications. But, supporting productive BlackBerry systems is increasingly complex due to the sophisticated tools that exist to meet the requirement for world-class security and non-stop operation. Progent's BlackBerry qualified consultants are experienced at providing online support services for BlackBerry environments, reducing service costs and resolving issues more quickly than is feasible with traditional on-premises service providers.

Progent has a large group of remote engineers certified to support IT system that incorporate technology from all popular vendors. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist your company to manage complex problems with your network environment. Progent's Apple qualified support staff can help you to interface Macintosh computers with your wireless connectivity solution and can provide expertise with iPhone and iPad integration. Progent's Linux specialists can offer assistance for supporting servers based on all leading implementations of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo. This breadth of expertise permits Progent to act as a one-stop solution for consulting assistance needed in mixed-platform environments and eliminates the blame game that small organization commonly encounter when trying to find computer help.

Progent's network security consultants have earned prestigious security certifications such as Certified Information Systems Auditor (CISA) and Information System Security Architecture Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include a pair of ultra-affordable security penetration scanning service bundles that enable small businesses to receive an independent network security assessment from a Progent security consultant to uncover potential risks in the security posture you present on both sides of your firewall.

Consulting Support Services for BlackBerry BES Server
RIM's advanced platform for managing big collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated software allows Microsoft Exchange, IBM Lotus Domino, or Groupwise users to transmit and receive messages that stay encrypted during transit to provide maximum data protection. BlackBerry BES Server also streamlines a broad variety of crucial administrative jobs ranging from smartphone setup and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Integration Support

Progent's BlackBerry-qualified consultants can assist you to utilize RIM BlackBerry Enterprise Server to perform basic jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Update BlackBerry device firmware remotely
  • Manage user and group settings with BES Server's vast selection of IT policies

Progent's BlackBerry-certified engineers can also help your company to utilize BES Server to implement key tasks not supported by the less advanced BlackBerry BES Server Express. These tasks include:

  • Configure and support BES Server's high-availability architecture using virtualization
  • Install BlackBerry smartphones wirelessly
  • Set custom administration roles
  • Monitor and analyze the integrity of your BlackBerry solution

Professional RIM BlackBerry Consulting Support Services Available Online from Progent
Progent's certified BlackBerry support specialists are accessible online to deliver expert technical help to companies in the Aurora area or anywhere in the state of Colorado. Progent's experienced remote consulting team has helped IT organizations solve computer problems and cut support costs in every state in the U.S. and built a large following of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide remote consulting support for a broad selection of issues associated with RIM BlackBerry software and devices including synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Important RIM BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to perform common support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned experts can in addition help your company to resolve a broad range of issues concerning synchronization, handset recognition, messaging reconciliation, web access, wireless connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online technical assistance for small business IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your BlackBerry technical support expenses low and, by resolving issues promptly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, repair, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology requirements assessment, solution architecture, installation planning and execution, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to design a mobile wireless environment that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry BES Server, help you to decide which management model and physical components match your needs, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions concerning options for software editions, server hardware and mass storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry consultant can assist you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to perform company-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Contact Progent to Get Support from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about technical support for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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