Introduction to Progent's Consulting Expertise for RIM BlackBerry Solutions
BlackBerry Consulting ServicesMobile connectivity to email, address books, schedules, and web applications is a critical feature of information systems for companies of all sizes. BlackBerry handhelds are some of the most popular devices for achieving mobile connectivity. But the infrastructure needed to accommodate RIM BlackBerry smartphones has grown significantly more sophisticated as the pressure high availability and and air-tight security has heightened. Progent's BlackBerry qualified consultants focus in delivering small businesses world-class IT expertise and technical services that are affordable and effective.

As a Microsoft Gold certified Partner with more than a decade of background consulting on Microsoft Exchange, Progent's consultants can provide in-depth assistance in incorporating BlackBerry and Microsoft technology by delivering services like Exchange 2010 Server support and by offering related support services such as Microsoft Lync Server integration and MS Office Communications Server support to manage IM and Presence. Progent's MS SQL Server 2016 consultants and MS SQL 2014 consultants can configure and repair your SQL server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager experts can assist your company to design backup and restore procedures to safeguard your data and minimize productivity disruption in case of a breakdown of your messaging solution.

Progent also maintains one of the country's largest teams of Cisco certified CCIE network consultants who are available online to offer expert support for designing and troubleshooting your company's network so that it accommodates your BlackBerry system with a high degree of resilience, scalability, protection, and manageability. CCIEs are elite network experts who are awarded this top-level certification only as a result of strenuous examination by Cisco. CCIEs can resolve even the most complex issues surrounding network architecture, configuration, repair, and maintenance.

BlackBerry Enterprise Server (BES) Integration Services
The BlackBerry Enterprise Server offers companies a centralized and safe source for integrating BlackBerry wireless devices into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server (BES) enables wireless BlackBerry users to connect to Microsoft Exchange Server, Lotus, or Novell GroupWise messaging and to synchronize BlackBerry handsets with workstations to ensure data consistency for applications like schedules, contact lists, to-do lists, instant messaging, and custom business programs. Due to BlackBerry BES Server integration with Exchange Server, mobile workers with BlackBerry handsets can have push-based access to Exchange messages and to instant messaging-capable applications via Microsoft Communications Server and Microsoft Lync Server 2010 support.

BlackBerry BES Server Support

Progent's BlackBerry-qualified consultants can show you how to plan, deploy, and troubleshoot BlackBerry BES Server so that you optimize the efficiency of BlackBerry users, streamline the administration of a BlackBerry solution, and lower the cost of supporting a mobile workforce.

Professional BlackBerry Technical Services Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available remotely to provide prompt technical help to businesses in the Aurora region or anywhere in the state of Colorado. Progent's experienced online consulting experts have helped IT organizations solve network problems and cut support costs in each state in the United States and established a large following of loyal customers. (Refer to Progent's client testimonials.)

Progent can provide remote assistance for a broad selection of issues associated with BlackBerry software and devices such as wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to perform common support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's certified service professionals can in addition assist your business to troubleshoot a wide range of issues concerning synchronization, handset recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online support for small business networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry support costs at a minimum and, by handling issues promptly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks such as resolving enterprise activation problems, adding and deleting BlackBerry device clients, activating passwords, configuring over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also show you how to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and help you to define and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and remove BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install access control lists, control Microsoft Exchange data flow, generate, update, and apply WLAN and VPN configuration sets, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a BlackBerry-Qualified Expert
If you wish to contact Progent about engineering assistance for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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