Affordable Network Troubleshooting from Microsoft Qualified Consultants for Businesses in Aurora, IL
By offering world-class support when you need it, making available in-depth knowledge for critical applications, offering high-value services like virtual server hosting, invoicing only for services you receive, and charging no sign-up fees or retainers for standard services, Progent allows you to increase the business value of your It system and cut support expenses. Progent understands that information system security, dependability, and performance are as critical to small businesses as to large corporations but that smaller companies lack the economy of scale to spend heavily in computer networks and internal service staffs. Progent's basic competitive advantage is that no IT consulting organization can match Progent's capability to provide the network support expertise your business requires whenever you need it and at a cost you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal network service team. This can cut costs and help meet schedules for big projects like software development, disaster recovery planning, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited consultants to help your company to design and execute your cloud strategy.

Main Products and Technologies Serviced by Progent for Office Networks in Aurora, Illinois
Progent offers the services of certified consultants for all facets of information technology deployed in small and midsize companies. Technologies serviced by Progent's consultants include:

Service Delivery Options for Aurora, Illinois Businesses
Progent offers a variety of options for providing small companies with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing network support services is based on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Service Model promotes fast response, comprehensive activity documentation, consistent follow-through, and strict expense control across an array of IT support delivery alternatives that include remote repairs, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite support visits. The background of Progent's network consultants allows them to resolve most network problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to address emergency situations and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional information concerning Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to give small and midsize companies the best of both worlds: onsite support technicians when you need them plus the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning why to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who need prompt and reliable access to a professional Help Desk with effective telephone support, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Since smaller companies typically are constrained by tight IT funds and can provide little management bandwidth for dealing with IT support, Progent's Helpdesk Services can be the most efficient way to ensure that business information systems stay up and running. Read more details concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, fault tolerant it system consulting, server virtualization solutions, plus integration, customization and support for small business applications such as accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects such as office moves and massive software upgrades, extended projects such as management information application programming and customization, relational database software development and DBA services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host vital business applications like Exchange Server and Microsoft SQL Server to provide small companies with higher levels of reliability, security, and recoverability than is feasible using the class of internal data center that is achievable for the majority of small businesses. Since Progent utilizes the same facilities that host the gear of many of the world's biggest IT companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain current, security and performance is continually monitored, and systems are regularly archived and available for complete and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also easy for customers to transfer to a different support provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that allow businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can support the multi- platform and non- standardized networks common with small businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability either to block or recover quickly from a ransomware attack. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Aurora, Illinois Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise network support enable small and midsize companies to avoid the pitfalls associated with over dependence on small support firms or individual engineers.

Working with Progent's Experts allows your business to:

  • Avoid Over Dependence on Individual Consultants
    For network services, small companies sometimes depend excessively on freelance consultants. Although freelance service engineers carry lower overhead than more substantial support firms and can typically bill nominally smaller fees, individuals are often unable to react quickly to critical situations. If an independent engineer is busy with another client, ill, on travelling, or in class, the absence of replacement staff may require your business to wait for assistance in case of a crisis. The more your small business expands, system unavailability or difficulties with line-of-business applications get more costly. The dollars you thought you were saving on a freelancer can evaporate fast due to lost output. In addition, when independent consultants encounter new problems, the lack of a large consulting group to depend on for help forces them to train on the job while your business winds up with the bill for their ongoing training.

  • Gain Access to Experts in Sophisticated Network Issues
    Many small service organizations or freelance consultants who concentrate on small business network consulting may excel at providing routine solutions but lack the seasoning to deal cost-effectively with complex IT environments with mixed platforms, numerous locations, Voice over IP implementations, mobile workforces, interconnected financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's large group of experts can be valuable to your business because enterprise networks are inherently complex, integration issues demand in-depth understanding of in many technical disciplines, and achieving a high level of stability, availability, and security requires industry-proven processes.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a carefully designed architecture, a series of band-aid repairs commonly get tossed onto of a tenuous foundation. As a company grows, reliability and scalability issues can undermine the success of the organization. These environments need proper evaluation, smart business planning, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable basis to handle current business requirements and support downstream expansion.

  • Partner with Solution Consultants, Not Resellers
    Small companies need guidance and insight to navigate through an increasingly complex array of technology alternatives offered for enabling business growth and improving productivity. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to align technical services with the real interests of clients. Mixing IT consulting and product reselling can result in a situation where the proposed solution is built around a preselected technology instead of being driven by the true requirements of a client.

Contact Progent
In case your Aurora, Illinois company wants to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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