Aurora, IL Remote Help from World-class Computer Network Service Consultants
Progent's computer technical support services can provide your Aurora, IL company budget-friendly and dependable access to world-class computer engineers. By delivering network support help when you need it, offering advanced expertise for line-of-business applications, delivering unique support such as automated server monitoring, and invoicing only for services you use, Progent gives your Aurora, Illinois company an economical option for optimizing the business value of small business information systems. If you run an onsite system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart choice for organizations and local governments to create and maintain a robust and secure information system and to have quick access to the skilled help ordinarily available only to corporations who are able to maintain a sizeable internal information technology group.

For larger companies, Progent can provide co-sourcing services to reinforce the skills of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for big projects such as application design and development, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to accredited experts to help your company to design and execute a sensible cloud computing strategy.

Core Technologies Supported by Progent for Businesses in Aurora, Illinois
Progent provides the services of qualified experts for all aspects of business network technology deployed in small organizations. Technologies serviced by Progent include:

Support Delivery Alternatives for Aurora, Illinois Companies
Progent offers a variety of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for providing IT support services is built on the Call Center structure common to big IT groups. Progent's Help Desk Call Center Service Model promotes fast response, thorough service records, dependable follow-up, and strict expense control for a range of network service delivery alternatives that include online repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service experts can help clients to troubleshoot and fix hardware and software problems without the expense or delay of in-person service visits. The background of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for new customers to accommodate emergency situations and Progent bills by the minute with no startup fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn additional information about Progent's online computer troubleshooting services.

  • On-site Service
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online service experts to deliver small and midsize companies the best of both worlds: onsite service professionals when you require them plus the remote help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for on-site service visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more about why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable support from an online Helpdesk with efficient phone assistance, online troubleshooting capability, and sufficient technical strength for full problem escalation. Because small and midsize companies usually are constrained by limited IT funds and can provide little executive bandwidth for handling network support, Progent's Help Desk Services can be the most cost-effective way to make sure that business information systems stay up and running. Learn more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small companies affordable access to world-class consultants who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, high availability it system consulting, server virtualization solutions, plus integration, customization and training for small business software including accounting, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects including site relocations and major system migrations, extended initiatives such as management information application development and support, database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and Microsoft SQL Server in order to provide small companies with higher degrees of availability, security, and performance than is possible with the class of in-house data center that is practical for most small companies. Since Progent uses the same facilities that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the cost of building and managing the systems required for world-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, security and performance is continually monitored, and systems and data files are consistently archived and available for full and rapid restoration. Find out more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is also easy for customers to migrate to a different support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow small businesses with mixed environments to save significantly on the expense of hardware, system maintenance, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can handle the multi- platform and non- standardized environments typical of small businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Information Security
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt productivity Learn more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of network protection and can assist with complex security projects like SIEM solutions to help enterprises comply with industry standards and statutory mandates for IT information protection and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful array of benefits to customers wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the front lines of IT service, performing a broad variety of IT tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for fixing real-world network problems quickly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for online service and on-site visits per minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids king-size bills for fast repairs. Another benefit of by-the-minute pricing is that clients will be less tempted to allow simple issues to fester until they grow into major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports given by every staff member to every customer. The discipline of detailing and organizing support records results in more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small businesses who utilize freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Aurora, Illinois business needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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