Immediate, Affordable Remote Network Assistance for Aurora, Illinois Small Businesses
For more than two decades, Progent has specialized in delivering enterprise-class computer support services to customers with small-business IT budgets. Progent has built a powerful service system that features a low-overhead, seamless virtual office network, sophisticated remote repair technology, a substantial team of engineers certified in a wide array of technical disciplines, a Help Desk Call Center operational structure that maximizes efficiency and guarantees follow-through, a worldwide group of on-line service experts, on-site support options for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical issues in the shortest time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network service group. Co-sourcing can save money and help meet schedules for major IT initiatives like application development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Businesses in Aurora, Illinois
Progent's team of certified consultants provides help for all aspects of information systems deployed by companies of any size. Technologies supported by Progent in and around Aurora include:

Support Delivery Options Available for Aurora, Illinois Companies
Progent has a variety of alternatives for providing small companies with cost-effective computer services for technical support, consulting, hosting, and IT administration. Progent's paradigm for delivering IT support services is built on the Help Desk operational structure familiar to larger IT support groups. Progent's Contact Center Service Model ensures rapid response, comprehensive activity documentation, dependable follow-through, and strict cost control across an array of IT service delivery options that include online repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist customers to analyze and fix hardware and software problems without the expense or time loss of on-premises support visits. The background of Progent's IT consultants allows them to handle the majority of IT issues quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to address urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's remote computer support services.

  • On-site Support
    Progent offers on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to deliver small companies the ideal combination: in-person support technicians when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for in-person service visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize companies who require prompt and reliable support from a professional Contact Center with efficient telephone assistance, online repair capability, and enough technical depth for all needed problem escalation. Because small and midsize businesses typically have tight IT budgets and can spare little executive attention for handling IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective way to ensure that small business information networks are always productive. Learn more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can provide assistance with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection consulting, high availability it system consulting, virtual server solutions, plus integration, programming and support for business software such as accounting, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and major software migrations, extended projects like management analytics application development and customization, database application programming and administration services, and web development, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of dependability, security, and performance than is possible with the class of on-site data center that is practical for most small and midsize businesses. Because Progent uses the same data centers that support the gear of some of the planet's biggest IT organizations, Progent can eliminate the expense of building and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is constantly tracked, and systems and data files are regularly archived and available for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's production servers in a setting that not only provides the highest level of availability and scalability but that is also simple for clients to transfer to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and network management while getting enterprise-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can support the mixed- platform and non- standardized environments common with small companies, and keeps control of the software licenses in the client's hands so that moving to a new virtual host is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote support to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory mandates for network data protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a unique array of benefits to organizations wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, at the front lines of network service, executing a broad range of technical projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for fixing real-world IT problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for services provided during normal business hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size invoices for fast fixes. An additional advantage of by-the-minute pricing is that clients will not be inclined to allow minor problems to stay unaddressed until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation given by every consultant to every client. The practice of documenting and archiving support activity results in more effective service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small companies who work with independent consultants or who employ internal IT personnel gain when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and efficient. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Aurora, Illinois business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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