Immediate, Low-cost Remote Computer Network Help for Aurora, Illinois Small Businesses
For more than twenty years, Progent has specialized in delivering world-class network support to customers with small-company budgets. Progent has developed a unique service solution that includes a low-overhead, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large team of engineers accredited in a wide array of technical disciplines, a Help Desk Call Center operational structure that promotes efficiency and guarantees follow-up, a global team of remote troubleshooting professionals, in-person service options for the majority of most zip codes in the United States, and a corporate culture focused on solving technical issues in the least time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house IT support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application programming, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your company to plan and implement your cloud computing strategy.

Key Technologies Serviced by Progent for Office Networks in Aurora, Illinois
Progent's group of certified experts offers assistance for virtually all aspects of information technology used by businesses of all sizes. Technologies served by Progent in Aurora include:

Service Delivery Alternatives for Aurora, Illinois Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering network support services is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Service Model promotes fast support, thorough service documentation, consistent follow-through, and tight cost monitoring across a range of network service delivery options that include online troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to troubleshoot and repair network problems without the expense or time loss of in-person service visits. The experience of Progent's IT consultants allows them to resolve most network issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate urgent situations and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small businesses the best of both worlds: in-person support technicians when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site service calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Helpdesk Services are intended for all businesses and local governments who require prompt and reliable support from an online Help Desk with efficient telephone support, online troubleshooting capability, and sufficient technical depth for all needed escalation. Because smaller companies usually have tight IT funds and can spare little management bandwidth for dealing with network support, Progent's Contact Center Outsourcing Services could be the most efficient way to make sure that business computer networks stay up and running. Learn more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class consultants who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, high availability network consulting, server virtualization solutions, plus integration, programming and training for small business programs including financials, operations, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site relocations and major software migrations, extended projects like management information software development and support, relational database software development and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network management, or emergency services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host key business applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with higher degrees of availability, security, and performance than is feasible with the class of in-house data center that is achievable for most small businesses. Because Progent uses the same data centers that support the gear of many of the world's biggest IT companies, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain current, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition simple for clients to migrate to a different service provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit small businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network administration while achieving world-class availability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can handle the mixed- OS and non- standardized networks typical of small businesses, and keeps control of the software in the customer's hands so that moving to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a portfolio of affordable, set-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like IPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight DPS managed cloud backup.

Why Progent Offers the Right Alternative for Aurora, Illinois Businesses
Progent's staff size, breadth of information technology expertise, and experience with enterprise network consulting enable small and midsize businesses to avoid the pitfalls related to over dependence on thinly staffed support firms or freelance engineers.

Working with Progent allows your company to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For network services, smaller businesses often rely excessively on independent consultants. Though freelance service providers have lower overhead than more substantial IT service firms and can afford to charge nominally lower rates, freelancers are often spread too thin to react quickly to critical network problems. If a freelance consultant is busy with another client, sick, on travelling, or in class, the absence of backup personnel may force your business to go without help in case of a crisis. The more your company grows, system downtime or difficulties with critical applications become more costly. The money you thought you were saving on an independent consultant can evaporate fast because of lower productivity. In addition, when independent consultants encounter unfamiliar technologies, the lack of a big consulting group to count on for assistance forces them to learn with the meter running while your business ends up with the costs for their continuing education.

  • Have Access to Expertise in Advanced Information Technology Issues
    The majority of small support organizations or independent engineers who concentrate on small company network consulting are capable of delivering routine fixes but don't have the experience to deal efficiently with complicated network infrastructures with mixed operating systems, multiple locations, VoIP systems, remote workers, interconnected accounting and operational applications, eCommerce, and specialized line-of-business software. Progent's background with global companies and Progent's extensive team of experts can benefit your business because big-company environments are characteristically complicated, integration issues demand in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, availability, and protection calls for enterprise-tested best practices.

  • Create a Firm Basis for Growth
    Small businesses often start with an IT system implemented on a tight budget. Lacking a solid basis, a series of improvised fixes commonly get tossed on top of a tenuous structure. As a company grows, stability and scalability issues can undermine the productivity of the organization. Such networks need proper evaluation, intelligent business planning, and in-depth experience to migrate to a network infrastructure that can provide the reliable foundation to handle critical business requirements and ease future expansion.

  • Work with Solution Providers, Not Product Resellers
    Smaller businesses need guidance and education to work through an increasingly complicated maze of IT options offered for enabling growth and improving productivity. They do not need an IT consultant or service organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to align consulting support services with the real interests of customers. Mixing IT consulting and product reselling can result in a conflict where the proposed solution is based on a predetermined technology instead of being based on the actual requirements of a small business.

Get in Touch with Progent
In case your Aurora, Illinois business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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