Aurora, IL Remote Support from World-class Computer Network Troubleshooting Experts
Progent's network technical support services can deliver your Aurora, IL company low cost and consistent support from Microsoft and Cisco certified consulting engineers. By providing IT support service when you require it, providing specialized knowledge for vital technologies, offering value-added services such as automated server monitoring, and charging only for support you use, Progent offers your Aurora, Illinois company an affordable solution for maximizing the profitability of small office information systems. Whether you run a local system, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart choice for organizations to build and support a robust and secure information system and to benefit from fast access to the experienced support typically restricted to businesses who can set up a large in-house information technology staff.

For larger companies, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house network support group. This can reduce expenses and help meet schedules for big IT initiatives such as application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to assist your company to plan and execute a sensible cloud computing strategy.

Core Technologies Supported by Progent for Business Networks in Aurora, Illinois
Progent's national team of world-class consultants provides assistance for virtually all facets of network systems deployed by organizations of all sizes. Technologies served by Progent in and around Aurora include:

Service Delivery Options for Aurora, Illinois Businesses
Progent has a selection of options for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing IT support is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Helpdesk Service Model ensures fast support, comprehensive service records, reliable follow-up, and tight expense control for a range of IT support delivery options that include online repairs, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants allows them to handle most IT issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup process for first-time clients to address urgent situations and Progent bills per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's online computer support expertise.

  • On-site Service
    Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service experts to deliver small companies the optimal solution: on-premises support technicians when you require them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Contact Center Services are designed for all businesses who require prompt and dependable support from an online Contact Center with effective telephone assistance, online repair tools, and enough technical strength for all needed problem escalation. Since smaller businesses usually have limited information technology budgets and can spare scant executive attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that small business computer systems are always productive. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, non-stop network engineering, server virtualization solutions, plus integration, programming and support for business applications including financials, operations, business analytics, CRM, and productivity packages. Progent can help with one-time projects including office relocations and major software migrations, longer term projects like business information software programming and customization, database software programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater levels of availability, security, and recoverability than is feasible using the type of internal data center that is realistically affordable for the majority of small companies. Since Progent uses the same facilities that support the gear of some of the planet's largest IT companies, Progent can eliminate the cost of building and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is continually monitored, and systems and data files are regularly archived and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for clients to migrate to another support firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while achieving world-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can support the mixed- platform and non- standardized networks common with small companies, and retains ownership of the licenses in the customer's possession so that migrating to a new virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced online support to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of infrastructure products such as firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on system protection and can assist with complex security projects like SIEM solutions to help enterprises meet industry standards and government mandates for network information security and reporting.

The breadth and depth of Progent's consulting team bring a powerful set of benefits to clients trying to increase the business value of their information network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, in the trenches of IT service, executing a wide range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not just world-class IT help, but also a consultant with field-tested methods for fixing real-world IT problems rapidly. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services provided during normal business hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates king-size invoices for fast fixes. An additional benefit of by-the-minute invoicing is that clients are less tempted to allow minor issues to stay unaddressed until they grow into big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports given by every staff member to every customer. The practice of detailing and archiving support records results in more efficient service and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Aurora, Illinois business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.