Low-cost Computer Troubleshooting from Microsoft and Cisco Certified Experts for Businesses in Aurora, IL
By delivering professional support whenever you require it, making available in-depth expertise for critical business applications, offering high-value services like virtual data center hosting, billing only for services you receive, and charging no sign-up fees or retainers for standard services, Progent allows you to maximize the business value of your It system and minimize support costs. Progent appreciates that information system protection, reliability, and efficiency are just as important to small companies as to large enterprises but that small companies don't have the economy of scale to invest heavily in information technology and internal support groups. Progent's basic competitive advantage is that no IT support organization can equal Progent's capability to deliver the IT support expertise your business needs when you need it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network service personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations.

Progent can also offer the services of certified consultants to assist your business to design and implement a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Businesses in Aurora, Illinois
Progent offers the support of certified consultants for all aspects of business network technology deployed in small and midsize organizations. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for Aurora, Illinois Businesses
Progent has a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing computer support is based on the Call Center operational structure common to big IT support organizations. Progent's Contact Center Service Mechanism promotes fast support, thorough activity documentation, dependable follow-up, and strict expense monitoring across an array of network service delivery options that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can help clients to analyze and fix network issues without the cost or time loss of travel for onsite support calls. The background of Progent's IT engineers allows them to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new clients to address emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent provides on-site computer assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the ideal combination: onsite service technicians when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for all businesses and local governments who require prompt and reliable access to a professional Help Desk with efficient telephone support, remote troubleshooting capability, and enough technical depth for all needed escalation. Since small and midsize businesses typically are constrained by limited IT funds and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that business computer networks are always productive. Read more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network security consulting, high availability network engineering, virtual server strategies, plus integration, customization and support for business programs such as accounting, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, extended projects like management analytics application development and customization, database application programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and MS SQL to provide small companies with higher levels of reliability, protection, and performance than is possible using the type of internal data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same data centers that host the equipment of some of the world's largest information technology organizations, Progent can save you the cost of building and managing the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions remain updated, protection and efficiency is continually tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's production servers in an environment that not only provides the highest degree of availability and expandability but that is in addition convenient for customers to migrate to a different service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit small businesses with multi-vendor networks to benefit significantly on the expense of hardware, system maintenance, and network management while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can support the multi- platform and non- standardized networks typical of small companies, and retains ownership of the software in the client's possession so that moving to a new virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting support to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.

Why Progent Is the Smart Choice for Aurora, Illinois Small Businesses
Progent's staff size, depth of technical skill, and experience with corporate network support allow small businesses to avoid the problems related to over reliance on small service organizations or individual engineers.

Working with Progent's Experts enables your small business to:

  • Prevent Over Dependence on Freelance Consultants
    For network services, smaller businesses often depend excessively on individual engineers. Although freelance support providers carry lower overhead than more substantial support organizations and can typically charge apparently smaller rates, they are often too overworked to respond rapidly to urgent situations. If an independent consultant is occupied with different customer, sick, on vacation, or in class, the lack of replacement staff may force your business to wait for assistance during an emergency. The more your company grows, system downtime or problems with critical programs get more expensive. The money you thought you were saving on a freelancer can evaporate quickly due to lower productivity. Also, when freelance consultants encounter unfamiliar technologies, the lack of a big consulting group to fall back on for assistance forces them to train in place while your company winds up with the bill for their continuing training.

  • Have Access to Experts in Advanced Network Issues
    Many smaller support organizations or freelance consultants focused on small company network consulting are capable of delivering connect-the-dots solutions but don't have the background to work efficiently with complex IT configurations that have a variety of platforms, many sites, VoIP systems, remote clients, interconnected financial and operational applications, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's large staff of experts can benefit your company because big-company environments are by nature complicated, integration issues require in-depth understanding of in many technical areas, and achieving an acceptable level of stability, availability, and security calls for enterprise-tested best practices.

  • Create a Firm Foundation for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a strong architecture, a series of improvised repairs often get piled onto of a marginal foundation. As a business grows, stability and expandability issues can hinder the productivity of the business. Such networks need thorough assessment, intelligent strategic planning, and in-depth expertise to upgrade to an IT infrastructure that will provide the reliable basis to meet critical business needs and ease future expansion.

  • Work with Solution Consultants, Not Product Resellers
    Small businesses require direction and education to work through an increasingly complicated maze of IT alternatives available for enabling growth and improving efficiency. They do not need an IT consultant or service firm that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise only. This permits Progent to align consulting support with the genuine needs of clients. Combining network support and product selling can result in a situation where the recommended solution is based on a predetermined vendor instead of being based on the actual needs of a customer.

Get in Touch with Progent
If your Aurora, Illinois company wants to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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