Immediate Remote Troubleshooting for Aurora Networks
Fast Online Help for Aurora SystemsFor businesses in Aurora or anywhere in the state of Colorado, Progent offers remote support for networks based on Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and diagnostic jobs.

Progent's online support engineers offer exceptional leverage because they possess the real-world experience and have access to the sophisticated technology necessary to solve the majority of network problems quickly. Efficient support reduces direct expenses because service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves even more with indirect costs by reducing or avoiding system downtime and related costs due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially important for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote service companies, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where speedy. minor fixes somehow turn into major tabs. Progent's skill at handling problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and field-tested processes which allow the maximum level of efficiency for online engineering help and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to link to your computer system remotely without violating network security.

Progent's proven service database application includes detailed histories of the service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help delivered to every Progent client by every Progent engineer. This archive of trouble tickets and solutions is organized as a conveniently retrievable support database that enables Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and formal partnerships with major technology companies such as Cisco and Microsoft make available other massive technical support databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with optimal resolutions in the least time.

Remote support services provided by Progent to companies in Aurora and anywhere in the state of Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight Systems Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to complete critical projects economically and on time. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Call Center programs for companies with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who don't have the budget to support an internal Help Desk but who require quick communication with an efficient Call Center with professional telephone assistance plus the ability to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless extension of your established Call Center team. Progent's Virtual Call Center can act as a an escalation alternative to resolve the most difficult computer system challenges, or be available in hectic situations when your ordinary service providers are too busy.

    Progent's Help Desk Call Center team of veteran network professionals gives your customers in Aurora or anywhere in the state of Colorado rapid assistance from a large network service resource with extensive background delivering telephone-based support and online diagnostics for IT systems that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of business efficiency, and Progent's target is to solve and not just record technical problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides remote and in-depth consulting expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications such as CRM, Project, Word, and Microsoft Excel. To read additional information on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Aurora, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so your IT maintenance is proactive and automated. By anticipating potential trouble spots before they result in full-scale emergencies, remote monitoring can head off disruptive and costly network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows systems, or networks that incorporate a mix of platforms.
How Your Aurora Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based support with Windows, Mac OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Aurora or anywhere in the state of Colorado, Progent's online computer support engineers are ready to provide expert and affordable system support the instant your business needs it. More than a decade of providing remote repair services has earned Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Aurora organization has a regular independent consultant or employs a full time organization that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to handle sudden system crises or particularly complex integration problems.

Features of Progent's Remote Network Support for Aurora
Progent's online support, remote repair, system security consulting, and system administration services offer companies in Aurora or anywhere in the state of Colorado unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of technical experience, fine tuned support software, and familiarity with corporate IT enable companies to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, at the forefront of IT service, executing a wide variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This ensures that you get not only expert IT help, but also a support engineer with field-tested methods for using computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during regular business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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