Fast and Affordable Remote Support for Aurora Computer Systems
Immediate Remote Technical Support for Aurora NetworksFor companies located in Aurora or anywhere in Colorado, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. This reduces immediate costs since solutions use up minimal chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in incidental costs by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is particularly important for businesses that depend on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to many remote service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast solutions manage to turn into large invoices. Progent's penchant for disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized tools and proven processes which permit the highest level of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to access your company's system remotely without breaching system security.

Progent's proven service reporting system includes detailed documentation describing all support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of all help provided to every customer by every Progent engineer. This history of anomalies and solutions is organized as a quickly searchable support database that allows Progent's online support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft open up additional massive technical support databases and allow priority access to vendors' internal support staff with the result that Progent's online consulting specialists can find the most efficient solutions promptly.

Online technical services offered by Progent to clients in Aurora and anywhere in the state of Colorado include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who lack the money or time to assemble and manage an in-house Help Desk but who want fast response from an effective Help Desk with proficient telephone assistance as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting support can guide you in establishing an effective new Call Center or improving your existing organization, identifying or customizing Help Desk Call Center software to handle the particular needs of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk resources during unusually busy situations such as software transitions, major upgrades, or installing new business software.

    Progent's Help Desk staff of seasoned information technology consultants gives your clients in Aurora or anywhere in the state of Colorado rapid assistance from a large support resource with extensive background offering telephone-based consulting and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a crucial enabler of company efficiency, and Progent's policy is to solve instead of merely annotate IT problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides remote advanced consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Aurora, or anywhere in the state of Colorado, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your network support is proactive rather than reactive. By uncovering possible trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that incorporate multiple platforms.
How Your Aurora Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Aurora or throughout the state of Colorado, Progent's phone-based network support engineers can provide professional and affordable IT support the moment your organization has to have it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Aurora company deals with a regular freelance consultant or maintains an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to fix unexpected network crises or particularly challenging integration problems.

Features of Progent's Online Computer Services for Aurora
Progent's online support, Internet-based repair, network security expertise, and network management services give businesses in Aurora or anywhere in the state of Colorado unparalleled leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT background, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the front lines of network service, executing a broad variety of IT projects for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class technical capability, but also a consultant with proven methods for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person help by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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