Fast Online Technical Support for Aurora Networks
Fast Remote Support for Aurora SystemsFor companies located in Aurora or anywhere in the state of Colorado, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the services of CISA and CISM-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they have the practical experience and have access to the advanced technology needed to resolve most information system issues rapidly. This reduces immediate expenses because service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or avoiding system outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is particularly important for organizations that rely on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the support that you receive. Unlike many online service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where fast fixes somehow turn into big invoices. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-tested methodologies which allow the maximum level of effectiveness for remote engineering help and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to interface to your network remotely without violating network security.

Progent's sophisticated technical support database system stores detailed documentation describing all support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of assistance rendered to every Progent customer by every consultant. This archive of trouble tickets and responses is organized as a readily searchable proprietary database that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and formal partnerships with major technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's online service specialists can come up with the most efficient solutions in the least time.

Online support services provided by Progent to clients in Aurora and throughout the state of Colorado include:

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the budget to create an in-house Help Desk but who want fast access to a reliable Help Desk with professional phone support plus the ability to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger companies and operates as a seamless reinforcement of your existing Helpdesk staff. Progent's Virtual Call Center can act as a an escalation option to resolve complex network challenges, or be ready in overflow situations when your other service providers are swamped.

    Progent's Help Desk Call Center team of seasoned network professionals gives your customers in Aurora or anywhere in the state of Colorado instant contact with a reliable technical support group with years of experience offering telephone-based support and remote diagnostics for computer environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to company efficiency, and Progent's aim is to solve rather than just annotate network issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers remote advanced consulting expertise and education in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Office Excel. For more on Progent's consulting, customization, and education services, go to Progent's Applications Experts Group.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Aurora, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By spotting emerging trouble spots before they result in downtime, remote monitoring can ward off disruptive and expensive information system crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows systems, or systems based on a variety of operating systems.
How Your Aurora Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based support with Microsoft, Mac OS X, or Linux environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Aurora or throughout the state of Colorado, Progent's online computer support specialists are ready to provide effective and economical IT support the moment your company requires it. More than 15 years of providing online tech support has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to repair network problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Aurora company works with a regular independent support technician or maintains an in-house organization that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to resolve unexpected network crises or especially complex integration problems.

Details of Progent's Online Computer Support for Aurora
Progent's phone help, remote troubleshooting, network security consulting, and system management services give businesses in Aurora or anywhere in the state of Colorado unparalleled leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk outsourcing support and network management, Progent's professionals can provide your office enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the front lines of network support, executing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This means that you get not only world-class technical capability, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by each staff member to each customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock remote tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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