Fast and Affordable Online Support for Aurora Networks
Immediate Phone Consulting for Aurora NetworksFor companies located in Aurora or anywhere in the state of Colorado, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and diagnostic jobs.

Progent's online technical support experts provide exceptional value because they have the real-world experience and have access to the sophisticated tools needed to solve most network issues rapidly. This reduces immediate expenses since service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with indirect costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is particularly important in environments that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical remote service organizations, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where fast repairs manage to end up as major bills. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and proven methodologies which permit the maximum level of effectiveness for remote consulting and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to link to your company's system remotely without breaching system security.

Progent's proven technical support reporting system keeps detailed documentation describing all support that Progent's clients have received. Progent's authorized engineers have access to the specifics of assistance provided to every Progent client by any Progent engineer. This history of anomalies and fixes is structured as a readily searchable proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's online service experts are able to come up with the best solutions promptly.

Remote services provided by Progent to businesses in Aurora and throughout the state of Colorado include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly from a ransomware attack. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the budget to support an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk Call Center with proficient phone support plus the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a seamless addition to your existing Help Desk staff. Progent's Virtual Call Center can serve as a an escalation resource for the most difficult network issues, or be available in overflow situations when your regular resources are swamped.

    Progent's Help Desk Call Center staff of veteran network professionals offers your clients in Aurora or anywhere in the state of Colorado quick communication with an effective network service group with substantial experience delivering telephone-based support and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a crucial contributor to company success, and Progent's intent is to resolve and not just annotate network issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Word, and Excel. For more concerning Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Aurora, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so your IT support is proactive and automated. By spotting emerging problems before they cause full-scale emergencies, proactive monitoring can head off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows systems, or networks that support a combination of platforms.
How Your Aurora Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Aurora or anywhere in the state of Colorado, Progent's phone-based network support engineers can provide effective and affordable system help whenever your business needs it. More than 15 years of offering remote technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Aurora organization works with a regular independent support technician or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can provide an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to address unexpected system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Aurora
Progent's remote technical help services enable your Aurora company to experience the benefits of timely, enterprise-level network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by being increasingly available, productive, and secure. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most businesses in Aurora or anywhere in Colorado, nearby network support resources, whether consisting of independent consultants or an in-house IT staff, can resolve the majority of technical issues. However, IT crises can occur when your regular resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual service people. In these cases, Progent's on-call service specialists give you an easy, fast, and affordable way to supplement your local resources and to pass on useful information to increase your ability to deal with downstream issues in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller offices often depend on independent freelance consultants. While freelance service people carry less internal costs than big support firms and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to go without assistance during an IT crisis. As your business expands, system unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service experts to make sure your IT system remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations often begin with an information system created on a modest budget. Without a proper framework, slap-dash repairs often get thrown onto a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments need careful analysis, smart strategic planning, and wide technical knowledge to upgrade to a network infrastructure able to offer the solid foundation to handle vital business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices need guidance and technical training to negotiate an increasingly complicated array of product options available for accelerating business success and enhancing productivity. These companies hardly need a computer engineer who is motivated to sell a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, depth of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 R2 integration, Windows 2003 Server upgrades, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. As a result, you pay just for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces little competition. Businesses who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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