Fast Remote Technical Support for Aurora Information Networks
Immediate Online Help for Aurora NetworksFor businesses located in Aurora or anywhere in Colorado, Progent offers online help for information systems powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISA and CISM-certified security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent value because they have the practical background and have access to the sophisticated tools needed to solve most network problems quickly. This reduces direct costs since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits even more with indirect expenses by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills per minute for phone assistance, so you owe only for the support that you actually get. Unlike many online service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with situations where fast fixes somehow turn into substantial invoices. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized technologies and field-tested methodologies that promote the maximum degree of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's Technical Response Center to communicate with your computer system remotely without breaching corporate security.

Progent's powerful service reporting system keeps thorough histories describing all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help provided to each Progent client by every engineer. This database of trouble tickets and resolutions is stored as an easily exploitable proprietary knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and formal partnerships with major technology companies such as Cisco and Microsoft open up additional extensive support databases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to arrive at optimal resolutions in the least time.

Remote support services offered by Progent to companies in Aurora and anywhere in the state of Colorado include:

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online engineering services include:
  • Help Desk Services
    Progent's Call Center programs for companies with networks based on Windows, Cisco, Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing services are ideal for organizations who lack the money or time to assemble and manage an in-house Call Center but who require fast access to an effective Help Desk Call Center with proficient phone support as well as the expertise to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting services can support you in building an efficient new Help Desk Call Center or improving your existing organization, selecting or customizing Help Desk Call Center software to meet the special demands of your business, or providing occasional online staff to reinforce your in-house Help Desk resources to deal with demanding events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of experienced network professionals provides your workers in Aurora or anywhere in the state of Colorado immediate contact with a dependable technical support resource with extensive background offering telephone-based support and remote repair service for networks powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a key contributor to business efficiency, and Progent's aim is to fix and not just document IT problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Team offers remote and in-depth engineering support and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and MS Excel. To learn more information concerning Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Network and Server Monitoring Support
    Progent offers businesses in Aurora, or anywhere in the state of Colorado, online network monitoring services based on System Center Operations Manager (SCOM), enhanced by Progent for your business so your computer support is proactive and automated. By uncovering potential trouble spots before they grow into network outages, automated monitoring can head off inconvenient and costly information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or environments based on a variety of platforms.
How Your Aurora Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote help with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Aurora or anywhere in the state of Colorado, Progent's phone-based network support specialists can provide effective and economical system help whenever your business requires it. More than 15 years of providing online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve network problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Aurora organization relies on a local independent support technician or employs a full time organization that can handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the experience to solve unexpected network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Businesses in Aurora
Progent's online support services enable your Aurora organization to experience the advantages of timely, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive added strategic value by becoming more available, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site support resources
    For most companies in Aurora or anywhere in Colorado, nearby network service providers, whether consisting of freelance consultants or an internal maintenance staff, can deal with the majority of technical problems. On the other hand, IT crises can spring up when local resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service specialists give you an easy, fast, and economical solution to augment your regular help and to convey valuable knowledge to improve your ability to deal with future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller companies often depend on independent freelance service providers. Although freelance service people carry smaller overhead than larger service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of reserve personnel may force your company to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically start with an IT architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto an unstable foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. Such poorly designed systems require careful analysis, smart long-term planning, and extensive IT expertise to upgrade to a system infrastructure that can provide the solid foundation to meet vital business demands and ease future growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller organizations require advice and technical education to negotiate an increasingly complex maze of technology options available for accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the front lines of network support, executing a wide range of IT tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical help, but also a support engineer with proven approaches for using computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you are charged only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be forced to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each consultant to each customer. The discipline of documenting and organizing support activity allows more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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