UNIX and Linux Phone-based Support for Aurora Small Company Information Networks
For small businesses in Aurora or anywhere in Colorado, Progent offers 24x7 phone support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world experience and the sophisticated tools to solve most information system issues rapidly. Efficient support reduces immediate costs since solutions take up a smaller number of billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more with indirect costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's billing model for online support is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you receive. In contrast to typical remote service organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where quick solutions somehow turn into major bills. Progent's penchant for disposing of problems efficiently translates into your company conserving money.
Progent's Online Service Tools
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which ensure the highest level of efficiency for online consulting and repair for small and midsize company computer networks. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN access allows the consultants of Progent's online support team to interface to your computer system remotely without violating system security.
Progent's sophisticated service database system includes extensive records describing the service that Progent's clients have received. Progent's staff service personnel have access to the details of all help rendered to every customer by every engineer. This archive of problems and resolutions is organized as a readily accessible support knowledge base that permits Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and formal partnerships with major technology companies such as Cisco and Microsoft permit access to additional extensive support databases and to vendors' internal support staff so that Progent's online consulting engineers can determine optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Computer Support. Assistance from Progent
To initiate Progent's phone support in Aurora or anywhere in Colorado or to learn additional information about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If your company has a critical need for IT support, visit Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's online network support experts have certified skills in an extensive set of products and technologies. This wide range of capability allows Progent's consultants to resolve virtually any crisis likely to take place in a small business network. Credentials awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support customers with mixed-operating system environments, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services provided by Progent to companies in Aurora and throughout the state of Colorado include:
UNIX, Linux, Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a broad spectrum of computer technology including system architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent online help analyzing problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting The Cisco CCIE certification is the premier accreditation for networking professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most intractable challenges surrounding network planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco System's internal support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness because their deep experience enables them to fix even the most difficult problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can resolve in minutes.
Few support firms make CCIEs available to support small and medium sized companies. Progent can provide quick phone contact with a Cisco Systems authorized CCIE so you can receive immediate support for serious network issues that are hurting business productivity but are beyond the scope of your local network service personnel. Progent's Cisco CCIE engineers can connect to your environment via state-of-the-art remote support tools in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs have expertise in the complete line of Cisco's top-selling family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN products.
Authorized Windows Experts Progent's Microsoft-certified remote service professionals can deliver network problem solving and consulting assistance for all Microsoft server and business application products. Progent is a Microsoft Gold Certified Partner consulting company and can offer your business the expertise of consulting professionals who can assist to configure, troubleshoot and manage the extensive suite of Microsoft Servers such as MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Application Center, SharePoint Server 2007, Microsoft Project Server, and System Center Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Certified Network Security Experts Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your business to clean up rapidly after a serious penetration. Security support available from Progent include: in depth network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; building safe techniques for remote and mobile communication; securing your email infrastructure against viruses, spam, and DHA attacks; and initiating round-the-clock proactive monitoring.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects that small businesses frequently request. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special remote consulting services include:
Help Desk Support
Progent's Help Desk Call Center service offerings for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for small businesses who don't have the budget to create an in-house Call Center but who require quick access to a dependable Help Desk with professional telephone assistance plus the ability to escalate the most challenging tasks to advanced engineers.
Progent’s Virtual Call Center is intended for larger businesses and operates as a seamless reinforcement of your established Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex network challenges, or be ready in those instances when your other service providers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Help Desk or enhancing your current one, selecting or customizing Help Desk application software to handle the special demands of your company, or providing occasional phone support personnel to supplement your existing Help Desk group to deal with high-demand events such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in Aurora or anywhere in the state of Colorado quick access to an efficient network service group with years of experience providing phone consulting and online diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a key enabler of business performance, and Progent's aim is to solve rather than simply annotate IT issues.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group can supply remote advanced engineering expertise and training in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office Word, and MS Excel. To find out more information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the imaginative components of Macintosh systems by providing remote help services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or establishing an audio/video production lab.
Online Network Monitoring Services
Progent offers businesses in Aurora, or anywhere in the state of Colorado, online network monitoring services centered around MS Operations Manage (MOM), customized by Progent to accommodate your business so that your IT support is proactive rather than reactive. By spotting potential trouble spots before they expand into downtime, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X networks, Windows environments, or environments powered by a combination of platforms.
How Your Aurora Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or Mac OS X networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or e-mail information@progent.com.
For custom program development, Progent can supply programming consultants to write business applications in areas such as commercial transaction webs, web site design, Microsoft Dynamics products including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Internet Information Services to build custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers experts in a wide range of custom program development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Progent's E-Mail Guard is founded on Postini's managed services, which utilize patented pass-through technology versus the store-and-forward approach for blocking spamming, email-borne viruses, DHA attacks, and Denial of Service Attacks. Under Postini's approach, email bound for your e-mail server is processed on the fly at Postini's secure Email Processing Center. Postini’s Connection Manager utilizes intelligent rules analysis to detect behavior patterns associated with Directory Harvest Attacks and instantly filters Directory Harvest Attack messages. Postini's Content Filter then isolates spam and viruses from acceptable messages by means of an in-memory process that takes only milliseconds.
Progent delivered a wireless networking solution that allowed a school to increase efficiency and eliminate the recurring expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for interfacing separate sites as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative provided better bandwidth and dependability than recourse to amplifying the 802.11b network, and since it uses the 5.8Ghz band it provided protection against outside interference.
Professional for Cisco Catalyst Switch Outsourcing
Progent offers access to Cisco switches consultants to provide professional network design and troubleshooting services for information networks built on Cisco switching technology. Cisco switches offer exceptional QoS to help make sure that network traffic is identified and ranked, and that bottlenecks are avoided. Configuration of Quality of Service for a Cisco switch is dramatically simplified through auto-QoS, a feature that finds Cisco IP phones and automatically programs the switch for the appropriate classification and transit queuing. This streamlines data prioritization and system throughput without forcing your IT department to implement a complex switch program. Through the Cisco Catalyst switches for small and medium-sized companies, Cisco allows organizations to reap the full benefits of putting intelligent services into their networks. A Cisco network switch makes it possible to install abilities that make the network environment consistently available to accommodate real-time needs, scalable to accommodate growth, secure enough to guard confidential data, and capable of classifying and controlling data flows. Progent’s Cisco-qualified IT consultants can help you choose and install a Cisco Ethernet switch to maximize your system's throughput and reliability.
Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Exchange Server 2003 migration plan that avoids network disruption, reduces long-term support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent has the experience to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2003 help, repair, and design services include assistance with the integration of third-party enhancements of Exchange 2003 Server that are best aligned to your business needs.
Progent’s Microsoft certified experts provide small and mid-size companies world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver important applications rapidly and reliably to appropriate users, lower software expense and adhere to licensing agreements by understanding usage profiles, improve Windows security by increasing your awareness of weak points and by delivering critical patches, manage your mobile workforce through industry standards independent of connection or location, and reduce operational expenses by efficiently utilizing the management functions built into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application installation, security patch control, and asset monitoring management including software and appliance inventory.
Progent's Juniper Networks experts can show you how to configure and support Juniper Firewalls and Juniper IPSec VPN products and Juniper Security Manager utilities for Netscreen Firewalls. In addition to offering configuration support for
Juniper Networks Firewalls and Juniper VPN technology, Progent's CISSP qualified security consultants and CISM certified professionals can help you develop a comprehensive security strategy and build security into your business operations.
Microsoft WSUS enables network managers to install and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft SUS deployment, configuring client's workstations, defining the Group Policy parameters, and ensuring your Microsoft SUS GPO is associated with an Active Directory container that makes sense for your network environment.
Progent's Microsoft-certified consultants can provide network support and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2003. Progent’s support professionals can help you design, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft Windows 2000 Server, Microsoft SQL Server 2005, Microsoft ISA Server 20066, Biztalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Exchange Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Microsoft SharePoint Services, Microsoft Virtual Server 2005, Project Server, and System Center Operations Manager 2007 and MOM 2005.
For small businesses in Aurora or anywhere in Colorado, Progent offers 24x7 phone support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.
The Cisco CCIE certification is the premier accreditation for networking professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most intractable challenges surrounding network planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco System's internal support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs provide excellent cost-effectiveness because their deep experience enables them to fix even the most difficult problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can resolve in minutes.
Progent's Microsoft-certified remote service professionals can deliver network problem solving and consulting assistance for all Microsoft server and business application products. Progent is a 
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your business to clean up rapidly after a serious penetration. Security support available from Progent include: in depth network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; building safe techniques for remote and mobile communication; securing your email infrastructure against viruses, spam, and DHA attacks; and initiating round-the-clock proactive monitoring.
