Fast Phone Consulting for Aurora UNIX or Linux SystemsFor small and midsize businesses in Aurora or anywhere in the state of Colorado, Progent provides help for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity planning.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve the majority of network issues rapidly. This reduces direct expenses since solutions accumulate a smaller number of billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization saves even more with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike typical remote service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate situations where speedy. minor repairs manage to end up as large invoices. Progent's skill at solving technical issues quickly results in your business conserving cash.

Progent's Online Support Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-proven processes which ensure the highest level of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to interface to your company's network remotely without breaching network security.

Progent's proprietary customer support reporting system maintains comprehensive histories for the service that Progent's customers have received. Progent's staff engineers have access to the specifics of support rendered to each customer by any engineer. This archive of problems and fixes is organized as a quickly accessible proprietary database that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft make available additional vast technical databases and permit fast access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can find optimal solutions promptly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Aurora or anywhere in Colorado or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.

Online Support Services Offered Progent
Progent's online technical support professionals offer certified skills in a comprehensive set of disciplines. This breadth of IT skills enables Progent's engineers to manage practically any emergency that may take place in a small or midsize company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support companies with multi-operating system networks, Progent also provides the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services available from Progent to small businesses in Aurora and anywhere in the state of Colorado include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and easy management, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including:

    Major Linux variants for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Consultants for Aurora, ColoradoThe Cisco CCIE credential is the highest recognition for networking consultants, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most difficult issues associated with network planning, integration, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise enables them to fix even the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Few support providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can receive timely assistance for severe network issues that are impacting business productivity but are beyond the comfort zone of your local IT service resources. Progent's Cisco-qualified CCIE engineers can interface to your environment via advanced on-line troubleshooting technology in order to perform fast, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading family of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network solutions.

  • Authorized Windows Support
    Windows Expertise for Aurora, ColoradoProgent's Microsoft-certified online service professionals can provide network repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 development, Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2017 Linux integration consulting, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a wide range of remote PC desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Certified Network Security Professionals for Aurora, ColoradoProgent's qualified CISSP and ISSAP network security consultants offer a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to recover rapidly following a damaging breach. Security support services offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; building secure techniques for remote and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help organizations of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently request. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to execute major projects economically and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller companies who don't have the resources to create an internal Call Center but who need fast response from a dependable Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent addition to your current Helpdesk resources. Progent's Virtual Call Center can operate as an escalation resource for complex computer system problems, or be available in those situations when your regular service providers are swamped.

    Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or improving your established one, selecting or enhancing Help Desk Call Center software to meet the special demands of your company, or adding temporary online personnel to supplement your existing Help Desk Call Center resources to handle high-demand situations like software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center staff of seasoned information technology professionals gives your computer users in Aurora or anywhere in the state of Colorado instant access to an efficient network service group with substantial background providing telephone-based support and online diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a major contributor to business performance, and Progent's policy is to fix rather than just report IT problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides online advanced engineering support and training in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, Word, and Office Excel. For more concerning Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can nurture the imaginative elements of Apple Mac environments by delivering phone-based consulting services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or putting together an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent offers companies in Aurora, or anywhere in the state of Colorado, online computer system monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent to fit your business so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they result in crashes, automated monitoring can avoid disruptive and expensive network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support a combination of platforms.

How Your Aurora Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.

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