Fast Phone Help for Aurora UNIX or Linux SystemsFor small companies located in Aurora or anywhere in the state of Colorado, Progent offers help for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.

Progent's online support services offer exceptional leverage because they are equipped with the practical experience and the advanced tools to resolve most network issues quickly. This reduces immediate expenses since service calls take up a smaller number of chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing policy for remote support is structured to maximize the impact of your network support investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online support organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick repairs somehow turn into substantial invoices. Progent's penchant for handling technical issues quickly translates into your company conserving money.

Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of optimized technologies and field-proven methodologies which ensure the maximum level of effectiveness for remote consulting and repair for small business IT systems. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's online support team to access your network without breaching system security.

Progent's proprietary service database application includes thorough records of all service that Progent's clients have received. Progent's team service personnel have the benefit of the details of assistance provided to every customer by every Progent engineer. This archive of anomalies and resolutions is stored as a quickly exploitable proprietary database that permits Progent's remote support experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and formal partnerships with key industry leaders including Cisco and Microsoft permit access to additional massive technical databases and permit priority response from manufacturers' internal product engineers with the result that Progent's online service specialists are able to arrive at optimal solutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Support from Progent
To access Progent's phone services in Aurora or anywhere in Colorado or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's online support experts have certified skills in a comprehensive set of products and technologies. This wide range of capability allows Progent's consultants to tackle almost any problem that may occur in a small business network. Credentials earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To support companies with mixed-operating system environments, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services provided by Progent to companies in Aurora and throughout the state of Colorado include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote consulting services cover a wide range of computer technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and migration from older applications to the latest MS Windows or Linux solutions. Progent's group-based approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can offer urgent phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Aurora, ColoradoThe Cisco CCIE credential is the highest recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the master level. CCIEs know how to deal with the most stubborn challenges surrounding network design, integration, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs provide exceptional value because their deep expertise allows them to find solutions for even the most intractable problems rapidly. In many cases, less qualified service providers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes. Few service organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco CCIE so you can receive urgent help for severe network issues that are crippling business productivity but are beyond the experience of your local network service providers. Progent's Cisco CCIE consultants can connect to your environment via state-of-the-art on-line support tools to provide efficient, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Certified MS Windows Experts
    Microsoft Windows Experts for Aurora, ColoradoProgent's Microsoft-qualified online service experts can provide network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a wide range of remote desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Professionals
    CISSP Certified Network Security Consultants for Aurora, ColoradoProgent's accredited CISM and CISSP network security engineers offer a range of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your business to recover rapidly after a damaging penetration. Security services available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting support to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies frequently need. Billing charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk support programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller organizations who lack the resources to create an internal Help Desk Call Center but who want fast communication with an effective Call Center with professional phone support plus the in-depth expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent extension of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation resource for the most difficult network issues, or be ready in hectic instances when your ordinary resources are overwhelmed.

    Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk or enhancing your existing organization, evaluating or enhancing Call Center software products to address the unique needs of your company, or adding temporary online staff to reinforce your internal Call Center resources during demanding events such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network consultants gives your workers in Aurora or anywhere in the state of Colorado instant contact with an efficient technical support group with years of background offering telephone-based help and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center recognition as a solid contributor to company performance, and Progent's intent is to resolve rather than simply document IT problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team provides phone-based professional consulting support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To learn more on Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can nurture the imaginative aspect of Apple Mac computing by offering remote consulting services and training in graphics, sound, and video. Progent's consultants offer help in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio or video or building an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent can provide companies in Aurora, or anywhere in the state of Colorado, remote network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so that your IT support is proactive and automated. By detecting potential problems before they expand into downtime, system monitoring can avoid disruptive and costly network failures. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or environments based on a mix of operating systems.

How Your Aurora Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Mac OS X networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.