Immediate Online Support for Aurora UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Aurora or anywhere in the state of Colorado, Progent offers support for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity planning.

Progent's online support engineers represent exceptional leverage due to the fact that they have the real-world background and the advanced technology to solve the majority of network problems quickly. This lowers direct expenses because solutions accumulate a smaller number of chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more in indirect costs by reducing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for online help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike many remote support organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor fixes somehow end up as large tabs. Progent's skill at dealing with technical issues efficiently results in your business saving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a set of optimized technologies and proven methodologies that allow the maximum degree of efficiency for remote consulting and troubleshooting for small business information networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access allows the experts of Progent's online support team to communicate with your company's computer system without breaching network security.

Progent's sophisticated customer support database application includes detailed histories describing the support that Progent's clients have been provided. Progent's staff service personnel have access to the history of all help rendered to each customer by every consultant. This archive of trouble tickets and resolutions is stored as a conveniently accessible proprietary database that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft make available other vast technical support databases and allow fast response from manufacturers' in-house engineering staff so Progent's remote service specialists can arrive at the best resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Aurora or anywhere in Colorado or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's phone-based consulting engineers have credentials in an extensive array of technologies. This breadth of IT skills allows Progent's consultants to address virtually any crisis likely to crop up in a small business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to clients with multi-OS networks, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants.

Online technical services provided by Progent to small businesses in Aurora and throughout the state of Colorado include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad array of information technology including system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and easy management, and migration from legacy systems to the latest MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Aurora, ColoradoThe Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and indicates a consultant's network technology skills at the master level. CCIEs know how to resolve the most difficult challenges surrounding network planning, integration, maintenance, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer excellent value because their broad experience permits them to fix even the most complex problems quickly. In common cases, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Few support firms make CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive immediate support for complex network infrastructure issues that are crippling worker productivity but are beyond the comfort zone of your local IT service personnel. Progent's CCIE consultants can connect to your environment using advanced on-line support tools to perform quick, secure, and affordable analysis and repair. Progent's CCIEs can provide expertise in all of Cisco's popular selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN solutions.

  • Certified Windows Experts
    Windows Support for Aurora, ColoradoProgent's Microsoft-certified online service professionals offer network troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist you with a wide variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2013 development, Skype for Business migration support, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide range of online PC desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Qualified System Security Experts for Aurora, ColoradoProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or assist your business to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile access; securing your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting support to help companies of any size connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects that small companies often need. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center programs for small organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for smaller companies who lack the budget to create an in-house Help Desk but who require quick response from an effective Help Desk with proficient telephone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and acts as a seamless extension of your established Helpdesk resources. Progent's Virtual Call Center can operate as an escalation resource to resolve complex computer system problems, or be ready in hectic circumstances when your other resources are overwhelmed.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center software products to meet the particular needs of your business, or adding temporary phone support staff to reinforce your existing Help Desk team to handle demanding situations such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network consultants provides your clients in Aurora or anywhere in the state of Colorado rapid communication with an efficient support group with substantial experience providing telephone-based support and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a crucial driver of company performance, and Progent's target is to solve rather than just track IT issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications including CRM, Project, Microsoft Office Word, and Office Excel. To find out more information on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac professionals can promote the artistic elements of Apple Mac computing by offering remote help support and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio or video or establishing an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Aurora, or anywhere in the state of Colorado, remote network monitoring services centered around Microsoft Operations Manager network monitoring, enhanced by Progent to suit your business so your computer maintenance is proactive rather than reactive. By exposing potential problems before they expand into full-scale emergencies, system monitoring can minimize stressful and costly network crises. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support multiple operating systems.

How Your Aurora Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.

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