Urgent Remote Technical Support for Aurora UNIX, Linux, or Solaris SystemsFor small companies in Aurora or anywhere in Colorado, Progent offers help for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the assistance of CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's remote technical support engineers represent excellent value because they are equipped with the practical experience and the sophisticated tools to resolve the majority of network problems quickly. This reduces direct expenses because solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related losses due to business disruption, upset clients, unproductive employees, and distracted executives.

Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. In contrast to many remote support firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent situations where fast fixes somehow turn into large invoices. Progent's penchant for handling problems efficiently translates into your company spending less money.

Progent's Remote Service Technologies
Over time, Progent has refined a collection of customized technologies and field-tested methodologies which promote the highest level of efficiency for online technical support and troubleshooting for small and midsize business information systems. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the staff of Progent's online support team to communicate with your company's computer system without breaching system security.

Progent's powerful customer support reporting system stores thorough records for all service that Progent's customers have received. Progent's team service personnel have access to the specifics of services provided to every Progent client by any Progent engineer. This history of anomalies and responses is structured as a readily retrievable proprietary database that allows Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and formal partnerships with major vendors such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can come up with the best solutions promptly.

Initiate Remote UNIX, Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's phone support in Aurora or anywhere in Colorado or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's phone-based support professionals offer credentials in a comprehensive array of products and technologies. This broad range of IT skills enables Progent's engineers to resolve practically any crisis that may take place in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To help customers with mixed-OS networks, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Phone-based technical services Offered by Progent to customers in Aurora and throughout the state of Colorado include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services cover a broad spectrum of computer technology such as system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from legacy systems to current MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can provide emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco CCIE Engineers for Aurora, ColoradoThe Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can deal with the most intractable issues occurring in network infrastructure design, deployment, maintenance, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional value because their depth of experience enables them to solve the most complex problems rapidly. In common cases, less experienced consultants can struggle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Few support firms make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can receive timely help for complex network infrastructure issues that are crippling business efficiency but are outside the experience of your ordinary computer service providers. Progent's CCIE consultants can interface to your environment via advanced on-line troubleshooting technology to perform fast, safe, and economical diagnosis and remediation. Progent's CCIEs offer consulting for all of Cisco's top-selling selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Certified Windows Support
    Windows Experts for Aurora, ColoradoProgent's Microsoft-qualified remote service professionals offer computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server application development, Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of remote PC desktop support services including Windows 7 integration, moving to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Qualified System Security Professionals for Aurora, ColoradoProgent's certified CISSP, ISSAP, and CISM security engineers offer a range of security services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your company to recover quickly after a serious breach. Security solutions available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious assaults; configuring firewalls; establishing safe architectures for off-site and mobile communication; protecting your email system against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote support to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are ideal for small organizations who lack the money or time to support an in-house Call Center but who need fast communication with an efficient Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a transparent addition to your existing Help Desk organization. Progent's Virtual Call Center can serve as an escalation resource to resolve complex network challenges, or be available in hectic circumstances when your other service providers are too busy.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or improving your existing organization, evaluating or customizing Call Center application software to meet the unique requirements of your corporation, or providing occasional phone support personnel to supplement your internal Help Desk team during unusually busy scenarios such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center team of veteran network experts offers your customers in Aurora or anywhere in the state of Colorado quick access to an efficient support resource with extensive experience delivering phone support and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a crucial contributor to business performance, and Progent's goal is to resolve rather than just report technical issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group can supply remote professional consulting support and education in key application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. For more information about Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac consultants can promote the creative elements of Macintosh systems by providing phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer help in a range of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio or video or configuring an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide businesses in Aurora, or anywhere in the state of Colorado, remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your computer support is proactive rather than reactive. By uncovering emerging problems before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and expensive network failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows networks, or systems that support a combination of platforms.

How Your Aurora Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.