Immediate Online Consulting for Aurora UNIX, Linux, or Sun Solaris NetworksFor small companies located in Aurora or anywhere in Colorado, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online technical support engineers represent excellent leverage because they have the practical background and the advanced tools to solve the majority of network issues quickly. Efficient support reduces direct costs because service calls take up a smaller number of billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits even more with incidental expenses by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.

Progent's billing model for remote support is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you owe just for the services that you actually get. In contrast to many online service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs somehow end up as substantial bills. Progent's skill at disposing of problems quickly results in your company saving cash.

Progent's Remote Support Tools
Over time, Progent has refined an array of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for remote consulting and troubleshooting for small company computer networks. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's remote service group to link to your environment without breaching network security.

Progent's highly evolved service database system keeps detailed records describing all support that Progent's customers have received. Progent's staff engineers have access to the specifics of services rendered to every client by every engineer. This database of anomalies and solutions is stored as a quickly exploitable support database that enables Progent's online technical experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and formal relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and allow fast response from manufacturers' internal support staff so Progent's remote consulting specialists are able to find optimal solutions quickly.

Initiate Online UNIX/Linux, Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's phone support in Aurora or anywhere in Colorado or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's remote support experts offer certified skills in a comprehensive set of technologies. This broad scope of capability permits Progent's consultants to resolve virtually any emergency that may crop up in a small or midsize business network. Credentials awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to companies with mixed-operating system environments, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support Offered by Progent to small businesses in Aurora and throughout the state of Colorado include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services address a broad spectrum of information technology including network architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX and Linux consultants can provide urgent phone-based help for troubleshooting problems within UNIX/Linux systems based on popular derivatives of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Consultants for Aurora, ColoradoThe Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle the most intractable problems associated with network planning, installation, administration, security, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an excellent value because their broad experience allows them to solve even the most intractable problems quickly. In typical cases, less qualified consultants can wrestle for many hours or even days with identical problems that a CCIE can fix in minutes. Few consulting firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so you can get urgent assistance for serious network infrastructure problems that are lowering business productivity but are not within the experience of your local network maintenance resources. Progent's CCIE support experts can communicate with your computer system via advanced remote troubleshooting technology to provide efficient, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Authorized MS Windows Expertise
    Microsoft Windows Experts for Aurora, ColoradoProgent's Microsoft-certified online service experts can deliver network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of support professionals who can help you with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a broad array of online desktop support including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Qualified System Security Professionals
    CISSP Certified Network Security Consultants for Aurora, ColoradoProgent's accredited CISSP and ISSAP security engineers offer a variety of system protection services to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recover quickly following a serious breach. Security consulting services available from Progent cover in depth security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious assaults; integrating firewalls; building safe architectures for off-site and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting to help businesses of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine physical resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses often request. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk service offerings for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for small companies who lack the money or time to build and maintain an internal Call Center but who need fast access to a reliable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a seamless extension of your established Helpdesk organization. Progent's Virtual Call Center can operate as an escalation option for the toughest technical problems, or be ready in overflow situations when your other support engineers are overwhelmed.

    Progent's Help Desk consulting services can support you in building an effective new Call Center or improving your existing one, identifying or modifying Help Desk Call Center software products to meet the special requirements of your corporation, or adding temporary online personnel to work with your existing Help Desk group during high-demand scenarios like software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center team of veteran network experts provides your clients in Aurora or anywhere in the state of Colorado immediate communication with a large support group with substantial background offering phone consulting and online troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a solid driver of business efficiency, and Progent's aim is to fix and not merely track network issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth consulting expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as CRM, MS Office Project, MS Office Word, and Office Excel. To find out more information about Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Mac consultants can promote the artistic aspect of Mac systems by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio/video or configuring an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent offers companies in Aurora, or anywhere in the state of Colorado, online network monitoring services centered around MS Operations Manager, customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating looming problems before they grow into crashes, remote monitoring can head off stressful and costly information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or environments that incorporate multiple platforms.

How Your Aurora Company Can Contact Progent's Online Service Experts
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.

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