Immediate Phone Support for Aurora UNIX or Linux NetworksFor small and midsize companies located in Aurora or anywhere in Colorado, Progent offers support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity planning.

Progent's online technical support engineers represent exceptional value because they have the practical background and the advanced tools to resolve the majority of information system problems quickly. This reduces direct costs since solutions require a smaller number of billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental costs by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management.

Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you receive. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at disposing of technical issues efficiently translates into your company saving cash.

Progent's Remote Support Tools
Over the years, Progent has developed a collection of optimized technologies and proven methodologies which permit the maximum level of effectiveness for remote consulting and repair for small business IT networks. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to connect to your company's environment remotely without violating corporate security.

Progent's highly evolved service database application maintains thorough records describing the service that Progent's clients have received. Progent's authorized service personnel have access to the records of support provided to every client by any Progent engineer. This history of issues and repairs is stored as a conveniently retrievable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other massive technical knowledge bases and permit priority access to manufacturers' internal product engineers so Progent's online consulting experts are able to come up with the most efficient solutions quickly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Aurora or anywhere in Colorado or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's phone-based technical support experts offer certified skills in an extensive array of disciplines. This broad range of IT skills allows Progent's engineers to manage virtually any emergency likely to crop up in a small company information system. Certificates earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To support customers with multi-OS networks, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP experts, and ISSAP consultants.

Remote services Offered by Progent to small businesses in Aurora and anywhere in the state of Colorado include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a broad range of information technology such as system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing anomalies affecting UNIX/Linux systems powered by leading versions of UNIX such as:

    Important Linux versions for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Engineers for Aurora, ColoradoThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult issues encountered in network design, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs provide excellent cost-effectiveness because their broad experience allows them to resolve even the most intractable problems quickly. In common cases, less qualified service providers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Few support providers make CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive timely help for complex network infrastructure problems that are hurting worker productivity but are beyond the scope of your ordinary computer support providers. Progent's Cisco-qualified CCIE support experts can tie into your network via sophisticated remote troubleshooting tools in order to provide quick, secure, and affordable diagnosis and repair. Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.

  • Certified Microsoft Windows Expertise
    Windows Expertise for Aurora, ColoradoProgent's Microsoft-qualified remote support professionals offer network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server development, Skype for Business migration support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also offers a broad array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified Network Security Professionals
    CISSP Qualified System Security Professionals for Aurora, ColoradoProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your company to clean up quickly following a serious breach. Security support services offered by Progent cover in depth network security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; setting up firewalls; building secure techniques for remote and mobile access; protecting your messaging system against spam and DHA attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to complete major projects economically and on time. Progent's special remote consulting solutions include:
  • Call Center Services
    Progent's Help Desk service offerings for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller companies who don't have the budget to assemble and manage an in-house Help Desk Call Center but who want quick access to a dependable Call Center with professional telephone assistance plus the available expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless supplement to your existing Help Desk resources. Progent's Virtual Call Center can serve as an escalation alternative to handle the toughest network issues, or be available in hectic circumstances when your regular support engineers are swamped.

    Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or enhancing Call Center application software to meet the unique demands of your corporation, or providing temporary online staff to work with your existing Help Desk Call Center team to handle high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of veteran information technology professionals offers your computer users in Aurora or anywhere in the state of Colorado quick communication with an effective support group with substantial background delivering telephone-based support and remote troubleshooting for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's target is to fix and not just document IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group provides phone-based advanced consulting support and training in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. For more about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac consultants can promote the imaginative facets of Apple Mac environments by offering phone-based consulting support and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio/video or building an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent can provide companies in Aurora, or anywhere in the state of Colorado, online network and server monitoring support centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your business so your computer maintenance is proactive and automated. By detecting potential issues before they result in full-scale emergencies, system monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support a variety of OS platforms.

How Your Aurora Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.