Fast Phone Help for Aurora UNIX or Linux SystemsFor small businesses located in Aurora or anywhere in the state of Colorado, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and business continuity preparedness.

Progent's remote support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces direct expenses because service calls take up fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves even more with incidental expenses by reducing or avoiding network outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote support firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from scenarios where fast fixes somehow end up as large invoices. Progent's skill at dealing with problems efficiently results in your company spending less cash.

Progent's Online Support Technologies
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that permit the highest degree of effectiveness for remote engineering help and repair for small business IT systems. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to access your company's network remotely without violating system security.

Progent's highly evolved customer support reporting system maintains extensive histories for the service that Progent's clients have received. Progent's staff engineers have access to the history of assistance delivered to every customer by any consultant. This history of trouble tickets and resolutions is structured as a readily accessible internal database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to determine the best solutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Aurora or anywhere in Colorado or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's online technical service professionals possess certified skills in an extensive array of disciplines. This broad scope of IT skills permits Progent's consultants to handle practically any emergency that may crop up in a small or midsize business network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to companies with multi-operating system environments, Progent also offers access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support available from Progent to clients in Aurora and throughout the state of Colorado include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of computer technology including system architecture, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and easy administration, and migration from legacy applications to current MS Windows or Linux solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide emergency phone-based help for analyzing problems affecting UNIX/Linux systems based on popular variants of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Engineers for Aurora, ColoradoThe Cisco CCIE credential is the highest recognition for network infrastructure professionals, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs can deal with even the most stubborn challenges encountered in network planning, integration, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to find solutions for even the most intractable problems rapidly. In common instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make CCIEs available to support small and medium sized companies. Progent can provide fast telephone access to a Cisco CCIE so your company can get timely help for severe network issues that are crippling business efficiency but are beyond the experience of your ordinary computer support resources. Progent's Cisco-qualified CCIE engineers can communicate with your network via state-of-the-art on-line support tools to provide efficient, secure, and economical diagnosis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Authorized Windows Expertise
    Windows Experts for Aurora, ColoradoProgent's Microsoft-certified online service engineers can deliver computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can assist you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 application development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full range of online desktop consulting and support services such as Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified Network Security Engineers
    CISSP Qualified Network Security Experts for Aurora, ColoradoProgent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your business to recuperate quickly following a serious penetration. Security services offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; installing firewalls; designing safe architectures for remote and mobile access; defending your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small companies often need. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting solutions include:
  • Call Center Expertise
    Progent's Call Center support alternatives for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for small businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who want fast response from a dependable Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Call Center can serve as an escalation option for the toughest technical issues, or be available in those situations when your regular support engineers are overwhelmed.

    Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or enhancing your existing one, identifying or enhancing Help Desk Call Center application software to meet the particular needs of your business, or adding occasional online personnel to work with your in-house Help Desk group to handle demanding scenarios like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology experts gives your customers in Aurora or anywhere in the state of Colorado quick communication with a dependable network service resource with extensive experience providing telephone-based consulting and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a major enabler of business performance, and Progent's policy is to resolve rather than just track technical problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group can supply remote advanced consulting expertise and education in key business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for popular Microsoft business applications including CRM, Office Project, Microsoft Office Word, and Office Excel. For more concerning Progent's expertise, customization, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac experts can promote the imaginative components of Macintosh environments by delivering phone-based consulting support and education in graphics, sound, and video. Progent's consultants offer assistance in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or setting up an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent can provide companies in Aurora, or anywhere in the state of Colorado, remote network and server monitoring support based on MS Operations Manager network monitoring and reporting, enhanced by Progent for your environment so that your computer support is proactive and automated. By uncovering potential issues before they evolve into network outages, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems that incorporate a mix of OS platforms.

How Your Aurora Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.

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