Even if your Aurora office has a regular independent support technician or employs an in-house organization that know how to handle the majority of computer issues, Progent’s Microsoft and Cisco certified engineers provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to resolve sudden system crises or particularly complicated integration projects.

Details of Progent's Online Computer Support for Aurora
Progent's online support, remote troubleshooting, network security consulting, and system management services give small offices in Aurora or throughout the state of Colorado the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk Call Center support and network management, Progent's professionals can provide your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:

• Fast Phone Access to Microsoft Certified Experts
  Progent's team of Microsoft-certified engineers can provide fast and economical expertise to small companies in Aurora and is also ideal for customers in geographic regions of Colorado that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and on-going education.

• Per Minute Billing to Minimize Expenses
  Progent offers online help on a by-the-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for phone service and imposes no ongoing subscription fee. This saves you from facing big invoices for simple fixes.

• Access to Cisco Certified Network Design Specialists
  As a Registered Partner for Cisco, Progent offers the services of authorized specialists who have expertise in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected infrastructure for local and remote networking.

• Application Experts Group
  Progent's core consulting services include technology integration, Microsoft Exchange consulting, network security design, and Help Desk Call Center support. Progent's Application Experts Team offers world-class consulting expertise for critical business applications. Support offered by the Application Experts Group includes:
  • Great Plains Software Consulting and Customization
  • Microsoft CRM Help
  • Microsoft Office Project Expertise
  • Microsoft Excel Consulting
  • MS Office Support
  • Crystal Reports, Microsoft Office Access, and FRx Consulting
  • UNIX, Linux and Solaris Support
  • Apple Mac Consulting
  By providing a full service centralized source for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that match the specific needs of your business.

• Advanced Online Access Tools
  Protected remote access permits Progent's service professionals to see precisely what your users see. This makes it possible to produce fast solutions to problems that could otherwise demand a costly personal service call. Effective online access tools and experienced engineers combine to allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.

• Support for Popular VPN Products
  Progent supports safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.

• 24x7 Service for High System Uptime
  For small offices with vital applications, Progent offers 24x7 online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center services are designed specifically for budget-constrained small companies whose clients require immediate access to a Help Desk service with effective phone support and complete escalation ability.

Benefits of Progent's Network Help for Small Organizations in Aurora
Progent's remote technical help services allow your City# small business to realize the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your information system will derive added strategic value by being more available, efficient, and secure. Benefits to your business include:

• Seamless remote extension of your local support resources
  With most small offices in Aurora and throughout Colorado, nearby network support resources, whether consisting of freelance consultants or an internal IT staff, can take care of the majority of technical problems. On the other hand, serious problems sometimes spring up when local support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your usual service people. In these situations, Progent's on-call service specialists give you an easy, quick, and affordable way to supplement your local help and to convey useful knowledge to increase your capability to resolve future problems in-house.

• Reduced Reliance on Freelance Consultants
  For IT maintenance, small businesses often depend on individual freelance service providers. Although freelance consultants have less overhead than larger consulting organizations and can afford to charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of fallback help may require your business to go without assistance during an emergency. As your network expands, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service experts to make sure your IT system stays available.

• Create a Solid Basis for Smooth Growth
  New organizations often start with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get piled onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the productivity of the business. These poorly designed systems require proper assessment, intelligent strategic planning, and wide technical knowledge to upgrade to a system infrastructure that can provide the stable foundation to meet current business demands and simplify future expansion.

• Work with Problem Solvers Rather Than Technology Vendors
  Small companies require advice and technical training to negotiate an ever more complex array of technology options available for promoting business growth and improving efficiency. Businesses hardly need a network engineer who is attempting to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, range of technical background, refined remote support tools, and understanding of corporate IT allow small businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over=stretched in-house IT help.

Progent adds value by offering:

• Certified Expertise in Microsoft's Entire Family of Server Platforms
  Progent offers world-class expertise for Microsoft’s popular server platforms with services that include Windows 2003 consulting, Microsoft Windows 2000 Server upgrades, Windows NT legacy support, Microsoft Exchange 2003 Server expertise, Exchange Server 5.5 and Exchange 2000 Server moves, and SQL 2005 help.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the forefront of network service, performing a wide range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert IT skills, but also a consultant with field-tested methods for applying technical knowledge to solve actual network problems rapidly.

• Value Pricing
  Progent's pricing policy is to charge for phone service and on-site visits by the minute. As a result, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.

• Full Records of IT Services
  Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every consultant to every customer. The discipline of documenting and organizing service records results in more effective service and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MOM causes your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your IT network from painful and costly service disruptions.

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT support, go to Immediate Emergency Support.