Immediate Online Troubleshooting for Aurora Computer Networks
Urgent Online Consulting for Aurora NetworksFor organizations located in Aurora or anywhere in the state of Colorado, Progent offers remote help for information systems based on Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the services of CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional value because they possess the practical background and are equipped with the advanced technology required to resolve most information system problems rapidly. This lowers immediate costs because solutions require minimal billable minutes. Online support also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you pay only for the support that you actually get. In contrast to many online support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where quick repairs somehow end up as big invoices. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and field-tested processes that allow the maximum level of efficiency for remote help and repair for information systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to interface to your company's network remotely without violating network security.

Progent's sophisticated service reporting system keeps detailed histories describing the support that Progent's clients have received. Progent's team consultants have access to the records of services provided to every client by every Progent engineer. This archive of trouble tickets and resolutions is stored as an easily exploitable support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft open up other vast technical databases and permit quick response from manufacturers' internal engineering staff so Progent's remote service experts can come up with optimal resolutions in the least time.

Remote services available from Progent to customers in Aurora and throughout the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight series of network monitoring and management services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want fast communication with an effective Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent addition to your current Help Desk team. Progent's Virtual Call Center can serve as a an escalation option to resolve the most difficult technical challenges, or be available in those situations when your other service providers are swamped.

    Progent's Call Center staff of experienced network consultants offers your workers in Aurora or anywhere in the state of Colorado immediate contact with a large support resource with extensive background delivering telephone-based consulting and online diagnostics for computer environments powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a crucial driver of company efficiency, and Progent's goal is to resolve and not merely document IT issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group can supply online and in-depth engineering expertise and education in specific application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To read more about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Aurora, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your network support is proactive and automated. By uncovering looming problems before they grow into crashes, system monitoring can minimize disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or environments that incorporate multiple platforms.
How Your Aurora Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Mac OS X, or Linux networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Aurora or anywhere in the state of Colorado, Progent's online network support engineers are ready to provide professional and economical IT help whenever your organization has to have it. More than 15 years of providing remote tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Aurora organization deals with a local freelance consultant or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to solve unexpected network emergencies or particularly complicated integration problems.

Details of Progent's Online Computer Services for Aurora
Progent's phone support, Internet-based repair, network security consulting, and system management services give businesses in Aurora or anywhere in the state of Colorado the greatest leverage for your IT budget. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of technical knowledge, refined support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 integration, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by every staff member to each customer. The practice of documenting and organizing service records allows more effective support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

© 2002- 2018 Progent Corporation. All rights reserved.