Immediate Online Troubleshooting for Aurora IT Networks
Fast Phone Technical Support for Aurora SystemsFor organizations located in Aurora or anywhere in Colorado, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers offer excellent leverage because they have the practical experience and are equipped with the advanced tools required to solve most network problems rapidly. Efficient support reduces immediate costs since service calls use up minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and related costs due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting experience is especially helpful in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote service companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast repairs manage to turn into major tabs. Progent's skill at solving problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven processes which permit the maximum level of effectiveness for online help and repair for computer systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to communicate with your company's network without compromising corporate security.

Progent's proven customer support database application keeps thorough histories of all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of all help rendered to each Progent client by every Progent consultant. This database of trouble tickets and repairs is stored as a conveniently exploitable proprietary database that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft open up additional vast technical databases and allow fast access to vendors' internal product engineers so Progent's online consulting specialists can find the best resolutions quickly.

Online services available from Progent to businesses in Aurora and throughout the state of Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top enterprises. The ProSight line of network monitoring and management services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables clients to complete major projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who lack the money or time to assemble and manage an internal Call Center but who want fast communication with a dependable Help Desk Call Center with professional phone support plus the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless addition to your existing Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle complex technical problems, or be ready in those circumstances when your other resources are swamped.

    Progent's Help Desk Call Center team of experienced network professionals offers your clients in Aurora or anywhere in the state of Colorado fast communication with a reliable network service resource with substantial experience offering phone support and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a crucial contributor to business efficiency, and Progent's aim is to fix rather than merely record network problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth engineering expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Project, Word, and Microsoft Office Excel. To learn additional information concerning Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Aurora, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so that your IT support is proactive and automated. By detecting potential trouble spots before they expand into network outages, remote monitoring can head off disruptive and costly service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that support a variety of operating systems.
How Your Aurora Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Aurora or throughout the state of Colorado, Progent's online computer support specialists are ready to provide expert and economical system support the instant your company needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Aurora business relies on a local freelance support technician or maintains an in-house IT staff that can handle ordinary network issues, Progentís Microsoft certified engineers can provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Aurora
Progent's remote technical help services allow your Aurora business to realize the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive greater business value by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site IT resources
    For most companies in Aurora or anywhere in Colorado, nearby network service resources, whether represented by independent consultants or an internal maintenance staff, can solve the majority of technical problems. On the other hand, serious problems may spring up when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your onsite support people. In these cases, Progent's on-call service specialists offer a convenient, quick, and budget-friendly solution to augment your regular resources and to convey valuable knowledge to improve your ability to deal with future issues in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller organizations commonly depend on individual freelance service providers. Although freelance service people have less overhead than big service firms and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of reserve personnel may require your company to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve support expertise to insure your IT system is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses often begin with an information architecture implemented on a shoestring budget. Lacking a proper framework, band-aid fixes can get thrown on top of a shaky foundation. When a network grows, stability and expandability issues can impede the productivity of the business. Such badly designed systems require careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system infrastructure that can deliver the solid foundation to meet vital business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller companies need guidance and technical training to navigate through an increasingly complicated maze of product options available for promoting business success and improving efficiency. Businesses hardly need a computer consultant who is trying to earn a commission on a specific vendor's technology. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to match technical expertise with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, refined remote support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Entire Range of Servers
    Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 upgrades, SQL Server 2014 support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help by the minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.