Fast and Affordable Remote Troubleshooting for Aurora Computer Systems
Immediate Remote Help for Aurora SystemsFor organizations in Aurora or anywhere in Colorado, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the services of CISSP-qualified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical background and have access to the advanced tools necessary to resolve most information system issues quickly. Efficient support lowers immediate expenses because service calls use up minimal billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate situations where fast fixes manage to turn into major invoices. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized tools and field-proven methodologies which ensure the maximum level of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your company's computer system remotely without compromising system security.

Progent's advanced service database application stores detailed documentation of all service that Progent's customers have received. Progent's team engineers have access to the history of assistance delivered to each client by any consultant. This database of issues and repairs is stored as an easily exploitable proprietary database that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional extensive support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to find optimal solutions promptly.

Online support offered by Progent to clients in Aurora and anywhere in the state of Colorado include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight line of outsourced network management services covers all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to evaluate your company's ability to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who need fast access to an effective Help Desk with professional telephone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your established organization, evaluating or enhancing Call Center software products to handle the special requirements of your business, or adding occasional phone support staff to reinforce your in-house Call Center group during high-demand scenarios like software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center team of experienced information technology experts provides your clients in Aurora or anywhere in the state of Colorado immediate contact with an effective technical support group with extensive experience offering phone help and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to business efficiency, and Progent's aim is to resolve and not merely document IT problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional engineering expertise and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Aurora, or anywhere in the state of Colorado, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so that your computer maintenance is proactive and automated. By exposing potential problems before they expand into network outages, automated monitoring can ward off disruptive and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by a variety of platforms.
How Your Aurora Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Aurora or throughout the state of Colorado, Progent's phone-based computer support specialists are ready to deliver expert and economical system support whenever your organization requires it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Aurora office relies on a local freelance consultant or maintains a full time IT staff that can handle common computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Businesses in Aurora
Progent's remote technical help services enable your Aurora business to realize the advantages of timely, world-class network support without the expense of managing a full-time IT organization. Your information system will derive added business worth by being more reliable, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    With most organizations in Aurora or anywhere in Colorado, nearby network support providers, whether made up of freelance consultants or a full-time maintenance staff, can handle the majority of network issues. However, major troubles may occur when local resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual support personnel. In these instances, Progent's on-call support professionals offer an easy, fast, and affordable solution to supplement your regular help and to pass on useful information to increase your capability to resolve future problems locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller businesses often rely on independent freelance service providers. Although freelance service people have less overhead than big service companies and can often charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of fallback personnel may require your company to go without help during an emergency. As your network expands, network unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup service experts to insure your IT system stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations often start with an information system created on a modest budget. Without a robust infrastructure, slap-dash fixes can get piled on top of an unstable foundation. As a company grows, stability and expandability problems can hinder the success of the organization. These poorly designed environments require proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network architecture able to provide the stable foundation to meet current business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated array of product alternatives available for accelerating business growth and improving productivity. These companies hardly need a network engineer who is attempting to resell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical experience, refined support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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