Fast Remote Support for Aurora Computer Systems
Fast Online Help for Aurora NetworksFor organizations located in Aurora or anywhere in Colorado, Progent offers online help for networks powered by Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most information system problems rapidly. This reduces immediate costs because service calls accumulate fewer billable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is especially valuable in environments that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. Unlike many remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where fast solutions manage to end up as large tabs. Progent's skill at solving problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which allow the maximum level of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to link to your network remotely without compromising network security.

Progent's proven customer support database application maintains detailed histories for the service that Progent's customers have received. Progent's team consultants have the benefit of the specifics of assistance delivered to each client by every consultant. This history of issues and resolutions is organized as a conveniently searchable internal database that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and formal partnerships with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's remote service experts can come up with the best solutions promptly.

Remote services offered by Progent to businesses in Aurora and anywhere in the state of Colorado include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading corporations. The ProSight suite of network monitoring and management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the money or time to assemble and manage an in-house Help Desk but who want quick access to an effective Call Center with proficient telephone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk or improving your established one, identifying or customizing Help Desk software to meet the unique needs of your corporation, or providing occasional online staff to reinforce your internal Help Desk Call Center team to deal with demanding events like software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your customers in Aurora or anywhere in the state of Colorado rapid access to a dependable technical support resource with years of experience offering telephone-based support and online repair service for computer environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial contributor to company success, and Progent's goal is to resolve rather than simply track network problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group provides remote and in-depth engineering support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office Word, and Excel. To read more information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Aurora, or anywhere in the state of Colorado, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so that your computer support is proactive rather than reactive. By detecting possible trouble spots before they result in crashes, proactive monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft environments, or environments powered by a combination of platforms.
How Your Aurora Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft, Apple Mac, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Aurora or anywhere in the state of Colorado, Progent's phone-based computer support specialists are ready to provide effective and affordable system help the instant your business has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Aurora business has a local freelance support technician or employs an in-house organization that can deal with ordinary computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to resolve sudden system crises or particularly tough integration problems.

Details of Progent's Remote Computer Support for Aurora
Progent's online support, remote repair, system security expertise, and network administration services give offices in Aurora or anywhere in the state of Colorado the greatest leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can provide your office world class network support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

  • Fast Phone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Aurora and is also ideal for networks in more remote areas of Colorado that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, service databases, and on-going training.

  • Per Minute Billing to Minimize Costs
    Progent offers online help on a per-minute basis, so you are charged only for the support you use. Progent has no minimum fee for phone support and requires no monthly subscription fee for services provided during regular business hours. This keeps you from facing big invoices for routine fixes.

  • Availability of Cisco Network Architecture Professionals
    As a Certified Partner for Cisco, Progent offers access to on-staff specialists who have skill in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Group
    Progent's basic consulting services include technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team can provide world-class consulting support for critical business applications. Help available from the Application Experts staff includes:
    Dynamics GP Consulting and Programming
    Microsoft Project Training
    Office Excel and Office 365 Excel Consulting and Programming
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Development and Training
    UNIX, Linux and Solaris Help
    SQL Server 2016 Software Design and Microsoft SQL Server 2014 Application Development and Troubleshooting
    Oracle Project Management and Software Development
    MySQL Project Management and Software Development
    Mac Integration
    Amazon Marketplace Web Service (Amazon MWS) Application Development

    By offering a full service centralized resource for IT generalists and application experts, Progent can tailor timely, affordable, and thorough information technology solutions that meet the unique requirements of your company.

  • Advanced Online Connectivity Software
    Protected remote connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it easier to find fast solutions to problems that might otherwise demand a costly onsite service call. State-of-the-art online access software and experienced technicians combine to allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.

  • Compatibility with Mainstream VPN Gateways
    Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.

  • 24x7 Support for High Network Uptime
    For companies with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.

  • Help Desk Services
    Progent's Help Desk support services are designed specifically for budget-conscious organizations whose clients need instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Line of Servers
    Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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