Fast Online Help for Aurora Computer Networks
Fast Phone Help for Aurora SystemsFor companies located in Aurora or anywhere in Colorado, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex networking problems, plus the services of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology required to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls use up fewer chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization benefits even more with indirect expenses by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online consulting expertise is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast fixes manage to turn into big bills. Progent's skill at solving problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies which promote the highest level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to communicate with your environment remotely without compromising corporate security.

Progent's advanced customer support database application keeps comprehensive records for all service that Progent's clients have received. Progent's staff consultants have access to the records of support provided to every Progent client by any consultant. This history of problems and solutions is structured as a quickly accessible internal database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft make available other vast technical support databases and permit priority response from vendors' internal support staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions in the least time.

Remote support offered by Progent to businesses in Aurora and anywhere in the state of Colorado include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top corporations. The ProSight suite of outsourced network management services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who don't have the money or time to create an in-house Call Center but who need quick communication with a reliable Call Center with professional phone assistance as well as the ability to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your existing one, selecting or enhancing Help Desk application software to address the special demands of your company, or adding temporary phone support staff to supplement your internal Help Desk Call Center resources to handle demanding events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals provides your clients in Aurora or anywhere in the state of Colorado instant access to a large network service group with extensive background providing telephone-based support and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a major contributor to company success, and Progent's policy is to solve and not simply report technical problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, programming, and training services, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Aurora, or anywhere in the state of Colorado, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your IT maintenance is proactive and automated. By anticipating possible problems before they grow into full-scale emergencies, remote monitoring can ward off disruptive and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by a mix of OS platforms.
How Your Aurora Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Aurora or throughout the state of Colorado, Progent's online computer support specialists can provide expert and affordable system support the moment your organization requires it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to fix computer problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Aurora business relies on a regular freelance consultant or employs a full time IT staff that can deal with day-to-day network issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or especially complicated integration problems.

Advantages of Progent's IT Support for Businesses in Aurora
Progent's online technical help services allow your Aurora business to experience the benefits of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your information system will acquire greater strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    With most offices in Aurora and throughout Colorado, local network support resources, whether consisting of independent consultants or an internal maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these situations, Progent's online service specialists offer an easy, quick, and affordable solution to supplement your regular resources and to convey valuable information to improve your ability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices often rely on independent freelance consultants. Although freelance consultants carry smaller overhead than larger consulting firms and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may require your company to go without assistance during an IT crisis. As your business expands, system unavailability and trouble with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve service experts to make sure your network remains up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Companies often begin with an information system created on a modest budget. Lacking a scalable framework, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. These poorly designed environments require careful analysis, intelligent long-term planning, and wide technical knowledge to evolve to a network infrastructure that can offer the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller organizations require advice and technical education to navigate through an increasingly complex maze of technology alternatives available for promoting business growth and improving productivity. They do not need a computer engineer who is trying to sell a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT experience, fine tuned support tools, and understanding of corporate IT allow companies to avoid the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of real-world industry experience, at the forefront of IT service, executing a broad variety of IT projects for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not just expert technical capability, but also a consultant with proven methods for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to every customer. The discipline of documenting and archiving service activity results in more effective support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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