Fast and Affordable Online Troubleshooting for Aurora IT Networks
Fast Remote Support for Aurora NetworksFor businesses located in Aurora or anywhere in the state of Colorado, Progent offers online support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online support experts offer excellent value due to the fact that they possess the practical experience and have access to the advanced tools necessary to solve the majority of information system problems quickly. This lowers direct costs because solutions use up fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more in indirect costs by minimizing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's billing model for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where speedy. minor repairs somehow end up as big tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested methodologies which ensure the highest degree of effectiveness for online help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your system remotely without breaching network security.

Progent's sophisticated technical support database application includes detailed histories for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of services rendered to every Progent customer by every engineer. This archive of issues and repairs is organized as a conveniently searchable internal knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with the most efficient solutions promptly.

Remote support provided by Progent to companies in Aurora and anywhere in the state of Colorado include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight line of outsourced network management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the budget to build and maintain an internal Call Center but who require quick communication with a reliable Help Desk Call Center with professional phone support as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the toughest network issues, or be ready in overflow situations when your other service providers are swamped.

    Progent's Help Desk team of experienced information technology experts provides your clients in Aurora or anywhere in the state of Colorado rapid contact with a large support group with substantial experience offering telephone-based consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a significant enabler of company success, and Progent's goal is to fix and not simply track network problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff can supply online professional consulting expertise and education in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Aurora, or anywhere in the state of Colorado, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your network support is proactive rather than reactive. By spotting possible issues before they evolve into downtime, remote monitoring can ward off disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments based on a variety of platforms.
How Your Aurora Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Aurora or throughout the state of Colorado, Progent's phone-based computer support specialists can provide expert and cost-effective system help the instant your business needs it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Aurora office works with a local independent support technician or maintains a full time organization that can deal with the majority of network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected network crises or especially challenging integration problems.

Features of Progent's Online Computer Support for Aurora
Progent's phone help, remote repair, network security consulting, and network management services offer offices in Aurora or anywhere in the state of Colorado unparalleled leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT background, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world professional background, at the forefront of network support, performing a broad variety of technical projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just expert IT help, but also a support engineer with field-tested methods for using technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be tempted to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by every staff member to every customer. The practice of documenting and organizing service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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