Immediate Remote Support for Aurora IT Networks
Urgent Phone Technical Support for Aurora NetworksFor businesses in Aurora or anywhere in Colorado, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent leverage because they have the practical background and have access to the sophisticated tools necessary to resolve the majority of information system issues rapidly. This reduces direct costs because solutions require fewer billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you receive. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where quick solutions manage to end up as large tabs. Progent's penchant for solving technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum level of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's Technical Response Center to link to your network without breaching corporate security.

Progent's sophisticated service database system maintains extensive documentation for all support that Progent's customers have received. Progent's team consultants have access to the history of services delivered to every customer by any consultant. This history of issues and solutions is organized as an easily searchable support knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and formal relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's online service experts are able to come up with optimal solutions promptly.

Online technical services offered by Progent to companies in Aurora and throughout the state of Colorado include:

Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk support programs for businesses with environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for companies who lack the budget to create an in-house Help Desk but who need fast response from an effective Call Center with proficient telephone support plus the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and operates as a transparent supplement to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve complex technical issues, or be available in overflow instances when your regular service providers are overwhelmed.

    Progent's Call Center staff of seasoned network professionals provides your customers in Aurora or anywhere in the state of Colorado quick assistance from a reliable support resource with substantial experience offering phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a crucial enabler of business success, and Progent's goal is to fix instead of just document technical problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group provides phone-based advanced engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as CRM, Microsoft Project, Word, and Office Excel. For more information about Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Aurora, or anywhere in the state of Colorado, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so your network support is proactive rather than reactive. By spotting possible issues before they evolve into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows networks, or systems that incorporate a mix of OS platforms.
How Your Aurora Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, Mac OS X, or Linux environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Aurora or anywhere in the state of Colorado, Progent's online computer support engineers are ready to deliver expert and affordable IT support whenever your business needs it. More than a decade of offering remote technical assistance has earned Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair network problems quickly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Aurora organization has a local independent support technician or employs a full time IT staff that can deal with day-to-day computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to solve unexpected system emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Organizations in Aurora
Progent's online IT consulting services enable your Aurora organization to enjoy the benefits of on-call, expert network support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    With most businesses in Aurora and throughout Colorado, nearby network support providers, whether represented by independent consultants or an in-house IT staff, can take care of typical network problems. On the other hand, serious problems might spring up when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online service experts provide an easy, quick, and economical solution to augment your local help and to convey valuable information to increase your ability to deal with downstream problems locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller companies often depend on individual freelance service providers. Although freelance service people have less overhead than larger consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of fallback help may force your company to go without help during an emergency. As your business expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service expertise to make sure your network stays available.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically begin with an IT architecture created on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get piled on top of an unstable foundation. As a company grows, stability and scalability issues can hinder the success of the business. These poorly built systems need careful assessment, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to deliver the solid foundation to meet critical business demands and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller businesses need advice and technical education to negotiate an ever more complex maze of product options available for accelerating business success and improving productivity. These companies do not need a computer consultant who is motivated to sell a specific vendor's technology. Network support and product sales can lead to a situation where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of IT background, fine tuned support software, and familiarity with corporate IT allow companies to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 support, Windows Server 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits per minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every consultant to every customer. The discipline of documenting and archiving service records results in more effective service and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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