Fast and Affordable Online Troubleshooting for Aurora Computer Systems
Fast Remote Technical Support for Aurora NetworksFor organizations located in Aurora or anywhere in the state of Colorado, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's online support experts offer exceptional value because they possess the practical experience and are equipped with the sophisticated tools required to solve most information system issues rapidly. This reduces direct costs because service calls require minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to many online service firms, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with scenarios where speedy. minor fixes somehow end up as big tabs. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes which allow the highest level of efficiency for remote help and troubleshooting for IT networks of all sizes. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to connect to your network remotely without violating system security.

Progent's sophisticated customer support database application includes thorough records of all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to each Progent customer by any Progent consultant. This database of problems and responses is structured as a quickly retrievable proprietary database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and close partnerships with key technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority response from vendors' in-house product engineers so Progent's online consulting experts can arrive at the best solutions promptly.

Online support available from Progent to businesses in Aurora and throughout the state of Colorado include:

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the budget to support an internal Call Center but who need quick access to a reliable Help Desk Call Center with professional phone support as well as the ability to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for larger businesses and serves as a transparent addition to your established Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation option for complex network problems, or be ready in overflow situations when your ordinary support engineers are too busy.

    Progent's Call Center staff of seasoned network professionals gives your workers in Aurora or anywhere in the state of Colorado fast assistance from a reliable network service group with years of background delivering phone consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a significant contributor to company success, and Progent's policy is to resolve and not just record network problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Team offers online advanced consulting support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for Microsoft applications including CRM, MS Project, Microsoft Word, and Microsoft Excel. To find out more information on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a flat monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services managed backup and recovery.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Aurora, or anywhere in the state of Colorado, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so that your network support is proactive rather than reactive. By exposing possible problems before they grow into crashes, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or environments powered by a mix of operating systems.
How Your Aurora Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based support with Microsoft, Apple Mac, or Linux environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Aurora or throughout the state of Colorado, Progent's online network support engineers are ready to deliver effective and economical system support the instant your organization needs it. Long experience delivering online technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Aurora organization relies on a local freelance consultant or employs an in-house IT staff that can handle the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to deal with sudden network emergencies or especially tough integration projects.

Advantages of Progent's Network Help for Organizations in Aurora
Progent's online IT consulting services allow your Aurora company to have the advantages of on-call, expert IT support without the cost of managing an in-house IT organization. Your network will acquire added business worth by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most businesses in Aurora and throughout Colorado, local network support resources, whether represented by outside consultants or an internal maintenance staff, can deal with typical technical problems. On the other hand, IT crises may strike when your regular resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual service technicians. In these cases, Progent's on-call support professionals provide a convenient, quick, and affordable way to supplement your local help and to convey valuable information to improve your ability to resolve future problems locally.

  • Less Reliance on Individual Consultants
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants carry smaller overhead than larger support organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback personnel may force your company to wait for assistance during an emergency. As your company grows, system downtime and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve support expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Organizations often start with an information system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. Such badly built environments require careful analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a system infrastructure able to offer the stable foundation to meet vital business requirements and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices need advice and technical training to navigate through an increasingly complicated array of technology options capable of promoting business success and improving productivity. They hardly need a network engineer who is trying to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align technical consulting with the best needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Line of Server Platforms
    Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every consultant to every customer. The discipline of detailing and archiving service activity allows more efficient service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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