Consulting Support for Research In Motion BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones from Research in Motion are one of the most popular solutions for achieving anytime-anywhere access to messaging, scheduling, web programs, and other vital business data. As the complexity of small company IT technology has expanded, and as the demand for world-class security, reliability, and disaster recovery has grown to be the standard for businesses of all sizes, effective integration and support of RIM BlackBerry solutions has grown more challenging. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging systems and corporate databases, small businesses often resort to external support professionals who offer expertise in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-qualified engineers who can help small businesses to plan, administer, and troubleshoot BlackBerry-based environments economically and efficiently, eliminating the need for an in-house BlackBerry solutions specialist and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, coupled with Progent's efficient remote service delivery model, gives small companies an economical solution for integrating BlackBerry technology productively into their information network.

Progent's experts can assist your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and messaging systems function optimally with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to help you track and control BlackBerry smartphones across your business, define security policies that make sense for your business, develop custom wireless software, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be recovered quickly and safely.

Integration Support for BlackBerry BES Server
Research in Motion's advanced platform for managing big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful software enables Exchange, Lotus Domino, or Novell GroupWise users to send and receive emails that stay encrypted in wireless transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide selection of critical administrative jobs that span from BlackBerry setup and upgrades to wireless security and fault tolerance.

RIM BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-qualified consultants can assist you to use RIM BlackBerry BES Server to do basic jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Update BlackBerry smartphone software wirelessly
  • Control user configurations with BlackBerry's extensive library of IT policies

Progent's BlackBerry-qualified engineers can also assist your company to use BlackBerry Enterprise Server to implement important tasks not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and support BlackBerry's fault-tolerant infrastructure based on virtualization
  • Deploy BlackBerry devices remotely
  • Set custom administration roles
  • Monitor and report on the overall health of your BlackBerry solution

Progent's Remote BlackBerry-Certified Support is Quick and Economical
For companies in Austin, Texas who need quick and economical access to an authorized RIM BlackBerry support expert, Progent offers effective online help from a seasoned network support staff who have delivered IT solutions to companies in each state in the country. (See Progent's client testimonials.)

Remote consulting services eliminates travel expense and lets engineers solve problems quickly, so you reduce wasted productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry solutions and offer expert support in fields including fixing synchronization problems, setting up BlackBerry BES Server, and designing a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to perform basic support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, changing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's certified experts can also help your company to troubleshoot a broad array of issues associated with synchronization, handset recognition, messaging reconciliation, web browsing, mobile connectivity, Instant Messaging, desktop application configuration, and Desktop Redirector.

As a leader in providing nationwide online support for small office IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile support costs low and, by dealing with problems promptly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry smartphone users, activating passwords, implementing over-the-air software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also show you how to operate management software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help your company to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified consultant offers expertise in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, set up the MDS and Instant Messaging, deploy access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Support from a RIM BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about consulting assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.
















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