Consulting and Technical Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most successful products for maintaining anytime-anywhere access to email, calendars, web programs, and other critical business data. Progent offers Austin, Texas businesses the services of BlackBerry-qualified consultants who can help organizations to manage existing BlackBerry environments or transition smoothly to a modern mobile platform.

As the complexity of small company networks has expanded, and as the need for world-class security, reliability, and recoverability has grown to be the standard for businesses of all sizes, successful integration and maintenance of BlackBerry solutions has become more difficult. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small businesses frequently turn to external support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the necessity for an in-house BlackBerry solutions expert and reducing the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This range of experience, combined with Progent's efficient remote service delivery model, gives small businesses an affordable alternative for incorporating RIM BlackBerry products productively into their business information network.

Progent's engineers can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email systems work optimally with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to help you track and support BlackBerry devices throughout your company, define security policies that make sense for your company, customize wireless software, and ensure that your network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored rapidly and safely.

Consulting Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and support of BlackBerry wireless handsets, providing a single solution for controlling critical tasks like smartphone installation, upgrades, and retirement and providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry Enterprise Server Integration Help

BlackBerry BES Server features a variety of data protection capabilities starting with automatic encryption of messages sent between a BlackBerry device and BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also permits excellent flexibility in selecting levels of security to meet the specific requirements of your company's environment. Progent's BlackBerry certified consultants can assist your company to select advanced security functions and enable them remotely. Samples of these wirelessly selectable security settings include:

  • Lock down a device
  • Erase data from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BlackBerry BES Server also provides versatility in determining ways to prevent users from loading or executing unsecure or prohibited applications. Progent can assist you to select protective techniques like:

  • Specify exactly which applications are permitted on the device
  • Prevent external programs from allocating persistent storage on the BlackBerry device
  • Select what functions external software can use on the BlackBerry smartphone
  • Limit the kinds of access third-party applications running on the BlackBerry device can initialize
  • Prevent all external software from being loaded or executed on the BlackBerry device

Expert RIM BlackBerry Consulting Services Offered Online from Progent
Progent's authorized RIM BlackBerry engineers are accessible remotely to deliver prompt assistance to businesses in the Austin region or anywhere in the state of Texas. Progent's seasoned online consulting experts have helped businesses solve network issues and cut IT service costs in every state in the United States and established a large base of satisfied customers. (See Progent's client testimonials.)

Progent offers online assistance for a wide array of technologies related to RIM BlackBerry products including synchronization, integration with Exchange Server, setting up BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, modifying user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned service professionals can in addition assist you to troubleshoot a wide array of issues associated with synchronization, handset detection, email reconciliation, web browsing, mobile connections, Instant Messaging, workstation software installation, and Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small office networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile support expenses low and, by solving problems quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and remove BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, apply permissions, install the MDS and IM, install push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply WLAN and Virtual Private Network configurations, implement SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, test, repair, and document a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry include business and technology requirements assessment, solution design, roll-out strategy and implementation, performance tuning, configuration of a fault-tolerant environment, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to design a wireless solution that meets your IT budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to decide which administration approach and hardware products meet your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software versions, processors and mass storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can assist you to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-qualified security engineers to run company-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry environment.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.
















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