Enterprise-class Online Consulting and Support Services for BlackBerry Environments
RIM BlackBerry Online Configuration HelpSafe and reliable access from smartphones to collaborative messaging systems like Exchange Server, Domino, or Novell GroupWise is now a strategic requirement for businesses of any type who want to maximize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are some of the most popular solutions for enabling and administering wireless connectivity. But, supporting productive BlackBerry systems is increasingly challenging due to the sophisticated tools available to meet the requirement for enterprise-class protection and non-stop operation. Progent's BlackBerry certified engineers are experienced at providing online consulting expertise for BlackBerry environments, reducing support expenses and taking care of issues faster than is possible with conventional on-site service providers.

Progent has a seasoned team of online consultants certified to support networks that include products from all major suppliers. (Refer to technical certifications of Progent's engineers.) Progent's Cisco CCIE engineers can assist your company to manage challenging issues with your infrastructure. Progent's Apple certified specialists can assist your business to interface Macintosh computers with your wireless connectivity environment and can provide support with iPhone integration. Progent's Linux consultants can offer expertise in managing servers based on all leading implementations of Linux including RedHat Linux, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo. This breadth of support skills permits Progent to act as a convenient source for IT assistance required in mixed-platform environments and eliminates the blame game that small businesses commonly confront when trying to find computer support.

Progent's IT security consultants have earned top security credentials including CISM and CISSP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two economical security penetration scanning service packages that allow small companies to receive an objective security evaluation from a Progent security engineer to determine possible weaknesses in the security profile you present on both sides of your firewall.

Consulting and Technical Expertise for BlackBerry Enterprise Server
Research in Motion's high-end platform for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software enables Exchange, Lotus Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted in transit to ensure maximum security. BlackBerry Enterprise Server also streamlines a broad selection of vital administrative tasks ranging from BlackBerry deployment and updates to wireless security and high availability.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified engineers can assist you to use RIM BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Control client settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-qualified engineers can also assist you to use BlackBerry BES Server to perform key procedures not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and manage BlackBerry's fault-tolerant architecture using VMware
  • Install BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Automatically track and analyze the integrity of your solution

Progent's Remote BlackBerry-Certified Technical Support is Fast and Affordable
For companies in Austin, Texas who need fast and economical help from a qualified BlackBerry consultant, Progent delivers efficient online help from a seasoned network support team who have delivered network solutions to companies in each state in the United States. (Refer to Progent's customer testimonials.)

Remote consulting services avoids travel costs and enables specialists to solve problems rapidly, so you reduce wasted productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and can provide expert support in fields such as resolving synchronization problems, deploying BlackBerry BES Server, and designing a protected, fault-tolerant system architecture for BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help your company to carry out common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified experts can also assist you to resolve a broad range of issues concerning synchronization, handset recognition, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, workstation software installation, and Desktop Redirector.

As a leader in providing countrywide remote support for small office networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile technical support costs low and, by resolving problems quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures such as resolving enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified consultants can also show you how to use management tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and help you to select and install sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry consultant has support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, control Microsoft Exchange data flow, create, update, and apply WLAN and VPN configurations, implement SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of settings that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements assessment, system architecture, installation strategy and execution, performance optimization, design of a fault-tolerant environment, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to support a BlackBerry BES Server, assist your organization to decide which administration model and physical components meet your needs, and analyze your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning alternatives for software editions, server hardware and storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can assist your company to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about technical support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.

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