Introduction to Progent's Support Expertise for RIM BlackBerry Solutions
BlackBerry Consulting HelpWireless access to messages, contacts, schedules, and web applications is a critical feature of information systems for companies of any type. RIM BlackBerry smartphones are some of the most popular devices for maintaining mobile communications. However the infrastructure needed to accommodate RIM BlackBerry smartphones has grown significantly more complex as the demand for non-stop operation and and air-tight security has heightened. Progent's RIM qualified consultants focus in delivering small businesses world-class IT expertise and troubleshooting services that are affordable and effective.

Being a Microsoft Gold Partner with more than a decade of experience consulting on Microsoft Exchange, Progent's consultants can provide in-depth assistance in integrating BlackBerry and Microsoft products by offering support services such as Microsoft Exchange 2010 consulting as well as by offering related support services like Lync Server 2010 deployment and MS Office Communications Server support to manage IM and rich presence. Progent's MS SQL Server 2016 consultants and MS SQL Server 2014 consultants can configure and repair your SQL database system to operate optimally with BES Server, and Progent's MS Data Protection Manager specialists can assist you to design archiving and restore processes to preserve your messaging data and minimize productivity disruption in case of a breakdown of your messaging system.

Progent also maintains a staff of Cisco qualified CCIE network consultants who are available remotely to provide advanced support for architecting and repairing your network infrastructure so that it supports your BlackBerry system with high levels of resilience, expandability, protection, and maintainability. Cisco Certified Internetwork Experts are highly-qualified networking experts who earn this top-level status only through intense examination by Cisco. CCIEs are able to resolve even the most complex problems associated with network design, deployment, repair, and maintenance.

Technical Expertise for BlackBerry BES Server
RIM's high-end platform for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software allows Microsoft Exchange Server, Lotus, or Novell GroupWise users to send and receive messages that are encrypted in transit to provide optimum data protection. BES Server also simplifies a broad selection of critical administrative jobs ranging from BlackBerry setup and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Configuration Support

Progent's BlackBerry-qualified consultants can assist you to utilize RIM BlackBerry Enterprise Server to do basic jobs such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Update BlackBerry device software remotely
  • Control client settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-qualified consultants can also assist you to utilize BlackBerry Enterprise Server to implement key procedures not supported by the less advanced BES Server Express. These tasks include:

  • Configure and support BES Server's high-availability architecture using VMware
  • Install BlackBerry smartphones wirelessly
  • Establish specialized management roles
  • Automatically track and report on the overall health of your solution

How Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has been awarded accreditations from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization problems to architecting wireless productivity solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform common support operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's certified service professionals can also help your company to troubleshoot a broad range of problems concerning synchronization, handset recognition, email reconciliation, web browsing, wireless connectivity, IM, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote support for small office networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support expenses low and, by solving issues quickly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Exchange. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, create, update, and assign wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of settings such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, validate, repair, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network requirements assessment, system architecture, installation strategy and execution, performance tuning, configuration of a high-availability environment, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to design a mobile wireless system that meets your IT budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which management approach and equipment meet your requirements, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed decisions concerning options for software editions, server hardware and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can assist you to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security specialists to perform company-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Certified Specialist
If you wish to get in touch with Progent about professional assistance for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.
















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