Overview of Progent's Consulting Services for BlackBerry Solutions
RIM BlackBerry Consulting and Integration ServicesMobile connectivity to email, address books, calendars, and the web is a vital capability of information systems for companies of any size. BlackBerry handhelds are among the most powerful solutions for achieving anywhere, anytime connectivity. However the network architecture required to accommodate RIM BlackBerry handhelds has grown significantly more sophisticated as the pressure non-stop operation and rock-solid security has heightened. Progent's RIM qualified consultants specialize in delivering small companies world-class network support and technical services that are affordable and efficient.

Being a Microsoft Gold certified Partner with more than a decade of background consulting on MS Exchange, Progent's consultants can provide in-depth expertise for integrating BlackBerry and Microsoft products by delivering support services such as Microsoft Exchange 2010 consulting and by providing related services such as Lync Server 2010 deployment and MS Office Communications Server consulting to help control IM and Presence. Progent's Microsoft SQL Server 2016 integration consultants and Microsoft SQL 2014 experts can set up and repair your SQL database system to work efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft Data Protection Manager specialists can help you to design archiving and restore processes to safeguard your data and minimize productivity disruption in case of a crash of your messaging solution.

Progent also retains a large team of Cisco qualified CCIE network engineers who are accessible remotely to provide advanced assistance for architecting and repairing your IT network infrastructure so that it accommodates your BlackBerry system with high levels of resilience, expandability, security, and manageability. Cisco Certified Internetwork Experts are recognized networking professionals who are awarded this top-level status only after thorough examination by Cisco. CCIEs can handle even the most complex problems surrounding network architecture, implementation, troubleshooting, and service.

Consulting Support Services for BlackBerry Enterprise Server
Research in Motion's high-end platform for administering large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful tool allows Exchange Server, IBM Lotus Domino, or Groupwise clients to send and receive messages that are encrypted during wireless transit to ensure maximum security. BlackBerry BES Server also simplifies a broad variety of crucial management jobs ranging from smartphone deployment and updates to wireless security and high availability.

RIM BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-qualified engineers can show you how to utilize RIM BlackBerry Enterprise Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage user configurations with BES Server's vast selection of IT policies

Progent's BlackBerry-certified engineers can also assist you to use BlackBerry BES Server to implement important tasks not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Configure and manage BlackBerry's fault-tolerant infrastructure based on VMware
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Monitor and analyze the overall health of your solution

Expert BlackBerry Consulting and Technical Support Services Offered Online from Progent
Progent's certified BlackBerry engineers are accessible online to provide prompt assistance to companies in the Austin region or throughout the state of Texas. Progent's seasoned online technical support experts have helped IT organizations solve computer issues and cut support costs in every state in the United States and built a large following of loyal customers. (Refer to Progent's client testimonials.)

Progent can provide online assistance for a broad selection of technologies related to BlackBerry products such as synchronization, configuration with Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can assist you to perform basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, editing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned experts can also help your company to troubleshoot a wide range of issues concerning synchronization, device recognition, email consistency, web browsing, mobile connectivity, IM, workstation software configuration, and Desktop Redirector.

As a top innovator in providing nationwide online support for small company networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry support expenses at a minimum and, by resolving issues promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network requirements assessment, system design, deployment strategy and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to create a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry BES Server, help your organization to decide which management model and physical components meet your requirements, and evaluate your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions about options for software versions, processors and mass storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry expert can assist you to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security specialists to run network-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Qualified Professional
To ask Progent about technical support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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