Consulting Support Services for Research In Motion BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless PDAs from Research in Motion are one of today’s most successful products for maintaining mobile access to email, scheduling, web applications, and other vital business data. As the sophistication of small company networks has expanded, and as the need for world-class security, reliability, and disaster recovery has grown to be the standard for companies of all sizes, successful deployment and maintenance of BlackBerry technology has grown increasingly difficult. To address areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small organizations frequently resort to outside support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-qualified engineers who can assist small organizations to plan, manage, and repair BlackBerry environments affordably and efficiently, eliminating the requirement for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of experience, coupled with Progent's proven online support capabilities, gives small businesses an economical alternative for integrating BlackBerry technology seamlessly into their information system.

Progent's consultants can assist your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft technology, set up easy-to-use management tools so you can monitor and support BlackBerry smartphones throughout your business, recommend security policies that are right for your business, customize mobile software, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be restored rapidly and thoroughly.

Integration Expertise for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool allows Exchange, Domino, or Novell GroupWise users to send and receive messages that stay encrypted in transit to provide maximum data protection. BlackBerry BES Server also streamlines a wide selection of vital management jobs ranging from smartphone configuration and updates to mobile security and high availability.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified consultants can help you utilize RIM BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Update BlackBerry device firmware wirelessly
  • Control user settings with BES Server's extensive library of policies

Progent's BlackBerry-qualified consultants can also help you to utilize BES Server to perform important tasks not available with the entry-level BES Server Express. These tasks include:

  • Install and manage BES Server's fault-tolerant architecture based on VMware
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Automatically track and analyze the health of your solution

Professional RIM BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available online to provide prompt assistance to companies in the Austin area or throughout the state of Texas. Progent's seasoned remote technical support team has helped IT organizations resolve network problems and cut IT service costs in each state in the United States and established a substantial base of loyal customers. (See Progent's customer testimonials.)

Progent can provide remote help for a broad array of issues associated with RIM BlackBerry software and devices such as synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and strengthening mobile security. Important RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to carry out basic support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified service professionals can also help your company to resolve a broad range of problems concerning synchronization, handset detection, messaging consistency, web browsing, mobile connectivity, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online consulting services for small company networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support expenses low and, by handling problems quickly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks such as resolving enterprise activation issues, adding and removing BlackBerry device clients, activating passwords, configuring wireless software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate management software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist your company to define and install appropriate security options.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Exchange Server.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Specialist
If you wish to contact Progent about technical help for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.

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