Introduction to Progent's Support Services for RIM BlackBerry Technology
RIM BlackBerry Consulting and Integration ServicesMobile access to messages, address books, schedules, and the web is a vital feature of IT networks for businesses of any type. RIM BlackBerry smartphones are among the most powerful solutions for achieving mobile connectivity. However the infrastructure needed to support RIM BlackBerry handhelds has grown significantly more sophisticated as the insistence on high availability and and air-tight security has heightened. Progent's BlackBerry certified consultants specialize in delivering small businesses enterprise-class network expertise and technical services that are affordable and effective.

As a Microsoft Partner with years of background consulting on Exchange, Progent's consultants can give you access to in-depth expertise for integrating RIM BlackBerry and Microsoft technology by delivering support services like Microsoft Exchange 2010 consulting as well as by providing complementary services like Lync Server deployment and MS Office Communications Server support to manage IM and rich presence. Progent's MS SQL 2016 consultants and Microsoft SQL 2014 consultants can set up and troubleshoot your SQL server to work efficiently with BlackBerry BES Server, and Progent's MS Data Protection Manager experts can help you to develop archiving and recovery processes to guard your data and minimize productivity disruption in the event of a breakdown of your messaging system.

Progent also maintains a staff of Cisco certified CCIE network engineers who are available online to provide expert assistance for architecting and repairing your company's network so that it supports your BlackBerry solution with high levels of fault tolerance, expandability, protection, and manageability. CCIEs are elite networking gurus who earn this prestigious certification only through thorough testing by Cisco. CCIEs are able to resolve the most complicated problems surrounding network design, integration, repair, and maintenance.

Integration Support for BlackBerry BES Server
RIM's advanced solution for administering large collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software enables Microsoft Exchange, Domino, or Groupwise users to transmit and receive messages that are encrypted during wireless transit to provide optimum security. BlackBerry Enterprise Server also simplifies a wide selection of crucial management tasks that span from BlackBerry deployment and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-certified consultants can assist you to utilize RIM BlackBerry Enterprise Server to perform basic jobs like:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Update BlackBerry device software remotely
  • Control user configurations with BES Server's vast selection of IT policies

Progent's BlackBerry-certified consultants can also help your company to use BlackBerry BES Server to implement key tasks not available with the entry-level BES Server Express. These tasks include:

  • Configure and manage BlackBerry's high-availability infrastructure using virtual servers
  • Install BlackBerry smartphones wirelessly
  • Establish specialized management roles
  • Monitor and analyze the health of your BlackBerry solution

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded certifications from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to designing wireless workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can help your company to perform common support operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's certified service professionals can also help your company to troubleshoot a wide array of issues concerning synchronization, handset detection, email consistency, web access, wireless connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small business networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile technical support costs low and, by handling problems promptly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures including resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, configuring wireless program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry engineers can also assist you to use management software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES environment and assist your company to select and implement sensible security options.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to install and delete BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Microsoft Exchange Server data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Assistance from a BlackBerry-Certified Specialist
If you wish to contact Progent about technical help for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.

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