Consulting Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile PDAs were once among the most successful products for achieving mobile connectivity to messaging, scheduling, web programs, and other critical business information. Progent offers Austin, Texas businesses the expertise of BlackBerry-qualified professionals who can assist companies to manage their BlackBerry deployments or migrate smoothly to a more popular smartphone platform.

As the sophistication of small company IT technology has expanded, and as the need for world-class security, reliability, and disaster recovery has grown to be the standard for businesses regardless of size, successful deployment and maintenance of RIM BlackBerry technology has grown more challenging. To handle issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small organizations frequently resort to external support firms who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-qualified consultants who can help small businesses to plan, administer, and repair BlackBerry-based solutions affordably and effectively, doing away with the necessity for an in-house BlackBerry technology expert and lowering the cost and hassle of supporting mobile workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of experience, coupled with Progent's proven remote service delivery model, gives small businesses an affordable alternative for incorporating BlackBerry technology productively into their business information network.

Progent's experts can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your database and email infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use management utilities to enable you to monitor and support BlackBerry smartphones throughout your business, define security policies that make sense for your company, customize mobile applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be restored quickly and thoroughly.

Integration Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry smartphones, providing a single solution for handling critical jobs such as device deployment, updates, and deactivation and also offering a strong infrastructure for data protection and high availability. BlackBerry BES Server supports seamless communication between Exchange Server, Novell GroupWise, or IBM Lotus Domino email servers and BlackBerry handsets and allows remote synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server offers a wealth of security capabilities beginning with advanced encryption of messages sent between a BlackBerry device and BES Server based on AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in selecting levels of security to meet the special needs of your network. Progent's BlackBerry certified consultants can assist your company to select powerful security features and enable them remotely. Samples of these wirelessly configurable security settings include:

  • Lock down a BlackBerry device
  • Wipe data from a missing device
  • Disable Bluetooth
  • Activate internal protection against malware

BES Server also offers flexibility in selecting how to prevent mobile users from loading or executing unsafe or prohibited software. Progent can help you to choose protective techniques such as:

  • List precisely what applications are permitted on the device
  • Block external applications from using persistent storage on the device
  • Select which functions third-party programs can access on the BlackBerry device
  • Restrict the kinds of connections external applications running on the BlackBerry device can initialize
  • Prevent all third-party software from being installed or run on the BlackBerry device

Professional RIM BlackBerry Technical Support Available Online from Progent
Progent's certified RIM BlackBerry support specialists are available by phone to deliver expert assistance to companies in the Austin area or anywhere in the state of Texas. Progent's experienced remote technical support experts have helped IT organizations solve computer issues and cut support expenses in every state in the country and built a substantial base of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers remote assistance for a broad selection of issues associated with RIM BlackBerry products such as synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server, and improving mobile security. Major BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic support functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified experts can in addition help your company to resolve a broad range of issues associated with synchronization, handset recognition, email reconciliation, web browsing, wireless connectivity, Instant Messaging, PC software installation, and Desktop Redirector.

As a leader in providing countrywide remote support for small business IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile technical support costs low and, by dealing with issues promptly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to add and remove BlackBerry smartphone clients on Exchange and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, set up the MDS and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and produce documentation for a wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and network needs analysis, solution design, deployment strategy and implementation, performance tuning, design of a high-availability environment, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a mobile wireless solution that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and physical components meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed choices concerning options for software versions, server hardware and storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can help you to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to run company-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Certified Specialist
To ask Progent about engineering assistance for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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