Fast and Affordable Online Help for Austin Networks
Urgent Phone Consulting for Austin SystemsFor businesses in Austin or anywhere in Texas, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the services of CISA and CISM-certified security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the advanced technology needed to resolve most network problems rapidly. This lowers immediate costs since service calls require minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick fixes somehow end up as major invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the maximum degree of effectiveness for online technical support and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to link to your computer system without violating corporate security.

Progent's sophisticated customer support database system includes thorough records for all service that Progent's clients have received. Progent's team service personnel have access to the specifics of assistance provided to each Progent customer by every Progent engineer. This archive of trouble tickets and resolutions is stored as a conveniently accessible internal knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions quickly.

Online technical support services available from Progent to clients in Austin and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly from a ransomware incident. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are intended for companies who lack the money or time to support an internal Call Center but who need quick communication with a reliable Help Desk with professional phone assistance plus the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless reinforcement of your current Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for the toughest network issues, or be available in hectic circumstances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned information technology professionals offers your clients in Austin or anywhere in the state of Texas rapid access to an efficient technical support group with years of background delivering phone support and online repair service for computer environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a major driver of business efficiency, and Progent's intent is to resolve instead of just document technical problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides online professional consulting support and training in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft applications including Microsoft CRM, Office Project, Word, and Excel. For more concerning Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Austin, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they cause full-scale emergencies, automated monitoring can head off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or environments based on a combination of operating systems.
How Your Austin Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Austin or throughout the state of Texas, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT help whenever your business needs it. More than a decade of providing remote tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Austin business relies on a local freelance support technician or employs a full time IT staff that can handle typical computer issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to deal with sudden system crises or particularly challenging integration problems.

Details of Progent's Online Computer Support for Austin
Progent's phone help, remote troubleshooting, system security consulting, and network management services offer companies in Austin or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of IT expertise, fine tuned support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to each client. The practice of documenting and organizing support records allows more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.