Fast Remote Technical Support for Austin Information Networks
Immediate Remote Technical Support for Austin NetworksFor businesses in Austin or anywhere in the state of Texas, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional value due to the fact that they have the real-world experience and are equipped with the advanced technology needed to resolve most network issues rapidly. This lowers direct expenses since solutions require fewer chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting know-how is particularly important for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to many remote service companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where quick repairs manage to turn into substantial tabs. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and proven processes that promote the maximum degree of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to connect to your network remotely without breaching corporate security.

Progent's proven service database system keeps extensive records describing all support that Progent's clients have received. Progent's team consultants have the benefit of the details of all help delivered to each customer by every consultant. This history of problems and repairs is structured as a quickly exploitable support database that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft open up other vast technical databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts can determine optimal resolutions in the least time.

Online technical services provided by Progent to clients in Austin and throughout the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the budget to support an in-house Help Desk Call Center but who need quick response from an efficient Help Desk with proficient phone assistance plus the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting expertise can guide you in creating an efficient new Call Center or improving your established one, evaluating or customizing Call Center software products to address the unique requirements of your corporation, or adding occasional online staff to supplement your in-house Call Center group to deal with high-demand situations such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk team of seasoned network consultants provides your clients in Austin or anywhere in the state of Texas rapid assistance from a reliable support resource with substantial background providing telephone-based consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a significant contributor to business efficiency, and Progent's target is to solve instead of merely annotate IT issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Austin, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your computer support is proactive rather than reactive. By anticipating emerging problems before they evolve into crashes, automated monitoring can head off stressful and expensive service crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by multiple operating systems.
How Your Austin Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Austin or throughout the state of Texas, Progent's phone-based network support specialists can deliver professional and affordable IT support whenever your business needs it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online access tools to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Austin office relies on a local independent consultant or maintains a full time IT staff that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to fix sudden system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Businesses in Austin
Progent's online network troubleshooting services enable your Austin business to experience the advantages of immediate, world-class IT support without the expense of managing a full-time IT organization. Your information system will derive greater strategic worth by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    For most offices in Austin and throughout Texas, nearby computer support resources, whether made up of independent consultants or an internal maintenance staff, can take care of typical network issues. However, major troubles might strike when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these cases, Progent's online support specialists give you a convenient, quick, and affordable way to augment your local resources and to pass on useful knowledge to increase your ability to deal with downstream issues locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller businesses commonly depend on independent freelance consultants. Although independent service people carry smaller internal costs than larger service firms and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve help may force your company to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with vital software are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve service experts to insure your network is always up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations often begin with an information architecture created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get piled on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. These poorly built environments need careful assessment, smart strategic planning, and wide IT knowledge to evolve to a system infrastructure able to offer the stable foundation to handle vital business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies require guidance and technical education to negotiate an ever more complex maze of technology alternatives available for promoting business success and enhancing efficiency. They do not need a network consultant who is attempting to sell a specific vendor's products. IT consulting and product sales can lead to a scenario where the proposed solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT expertise, refined remote support software, and familiarity with corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Line of Server Platforms
    Progent offers in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 expertise, Windows 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits per minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for services provided during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Businesses who utilize trusted independent service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.