Fast Remote Support for Austin IT Networks
Immediate Phone Consulting for Austin SystemsFor organizations in Austin or anywhere in the state of Texas, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage because they have the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems rapidly. This lowers immediate expenses because solutions require minimal chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding system outages and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online consulting expertise is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent scenarios where speedy. minor solutions manage to turn into large invoices. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized technologies and proven processes that permit the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to link to your company's network remotely without violating system security.

Progent's powerful service database application maintains detailed records for the service that Progent's clients have received. Progent's authorized service personnel have access to the details of support delivered to every Progent client by every Progent engineer. This archive of issues and resolutions is stored as a quickly accessible support knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close partnerships with important vendors such as Cisco and Microsoft open up other vast support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find optimal solutions in the least time.

Online technical services offered by Progent to customers in Austin and anywhere in the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the resources to assemble and manage an internal Call Center but who need quick access to a reliable Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk or improving your current one, evaluating or enhancing Call Center software to address the special requirements of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk Call Center resources to deal with high-demand scenarios such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced information technology consultants offers your customers in Austin or anywhere in the state of Texas quick access to a reliable technical support group with extensive experience providing phone support and online repair service for networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a key contributor to business efficiency, and Progent's policy is to solve rather than merely annotate technical problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote advanced consulting expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Excel. To learn more information on Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Austin, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your network maintenance is proactive and automated. By exposing emerging problems before they evolve into full-scale emergencies, system monitoring can ward off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows systems, or networks based on a variety of platforms.
How Your Austin Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, Apple Mac, or Linux environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Austin or anywhere in the state of Texas, Progent's online network support engineers can deliver expert and economical IT support the instant your business requires it. Long experience delivering online technical assistance has led to Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Austin business works with a regular freelance consultant or maintains a full time IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to address sudden system emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Businesses in Austin
Progent's remote support services allow your Austin company to enjoy the advantages of on-call, world-class IT support without the expense of managing a full-time IT organization. Your information system will acquire added business value by being increasingly available, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    For most organizations in Austin or anywhere in Texas, local network support resources, whether consisting of freelance consultants or a full-time IT staff, can resolve the majority of technical problems. On the other hand, serious problems can spring up when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service people. In these instances, Progent's online service experts provide a convenient, quick, and budget-friendly solution to augment your local resources and to transfer valuable information to improve your capability to resolve future problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller businesses often depend on individual freelance service providers. Although freelance service people have less internal costs than big service firms and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve help may require your company to wait for assistance during an emergency. As your network expands, system downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your network stays up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses often begin with an IT system created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get thrown onto a shaky foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. These poorly built systems need proper assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a system architecture that can deliver the stable foundation to meet current business requirements and simplify future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require guidance and technical education to negotiate an increasingly complex array of product options available for accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is trying to sell a specific vendor's technology. Network support and product selling can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align technical expertise with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of IT experience, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.















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