Greater Austin, TX Metro Area Contact Information:

Austin Onsite IT Consulting
Progent locations in the Greater Austin Metro Area

City Street Address Contact Information
Austin, TX 100 Congress Ave
#2000
Austin, Texas, 78701
Sales Phone: 737-204-0155

Link: Austin Network Support Services

Fast Online Help for Austin IT Networks
Fast Online Support for Austin SystemsFor companies in Austin or anywhere in Texas, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-certified security experts to handle advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to solve the majority of network problems rapidly. This lowers direct costs since service calls use up fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is especially important for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions somehow end up as large invoices. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and field-tested methodologies which allow the highest level of effectiveness for online technical support and repair for IT networks of any size. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to connect to your computer system without compromising network security.

Progent's powerful service database application maintains detailed histories describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the records of assistance delivered to each client by every engineer. This history of anomalies and fixes is structured as a quickly exploitable internal knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote consulting experts can determine the best solutions in the least time.

Online technical services offered by Progent to clients in Austin and throughout the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are intended for businesses who lack the resources to support an in-house Help Desk but who need fast communication with an effective Call Center with professional telephone assistance plus the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and acts as a seamless supplement to your established Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve the toughest technical problems, or be available in those situations when your ordinary resources are too busy.

    Progent's Help Desk Call Center staff of seasoned network experts provides your clients in Austin or anywhere in the state of Texas quick assistance from a reliable technical support group with extensive background providing phone help and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a major contributor to business efficiency, and Progent's policy is to resolve instead of simply track IT issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group provides remote professional engineering support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Austin, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your computer support is proactive rather than reactive. By anticipating potential issues before they evolve into network outages, proactive monitoring can head off inconvenient and costly service failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a mix of operating systems.
How Your Austin Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Austin or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to deliver expert and affordable IT help the instant your company has to have it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair computer problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Austin office relies on a regular independent consultant or maintains an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to handle sudden system emergencies or particularly tough integration problems.

Features of Progent's Online Computer Support for Austin
Progent's online support, remote troubleshooting, network security consulting, and network management services give companies in Austin or throughout the state of Texas unparalleled leverage for your support investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your business enterprise-level network support while permitting you to eliminate the cost and hassle of running a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, in the trenches of network service, performing a broad range of IT projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for using technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site help by the minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.















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