Fast and Affordable Online Help for Austin Networks
Urgent Phone Consulting for Austin SystemsFor businesses in Austin or anywhere in Texas, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, plus the services of CISA and CISM-certified security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the practical background and are equipped with the advanced technology needed to resolve most network problems rapidly. This lowers immediate costs since service calls require minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick fixes somehow end up as major invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the maximum degree of effectiveness for online technical support and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to link to your computer system without violating corporate security.

Progent's sophisticated customer support database system includes thorough records for all service that Progent's clients have received. Progent's team service personnel have access to the specifics of assistance provided to each Progent customer by every Progent engineer. This archive of trouble tickets and resolutions is stored as a conveniently accessible internal knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions quickly.

Online technical support services available from Progent to clients in Austin and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the resources to support an internal Help Desk but who want fast response from an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk consulting support can assist you in building an effective new Call Center or enhancing your current organization, evaluating or enhancing Help Desk software products to address the particular demands of your company, or adding temporary phone support staff to supplement your internal Call Center group to handle high-demand scenarios like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk staff of experienced network professionals gives your computer users in Austin or anywhere in the state of Texas immediate communication with an effective network service resource with substantial experience delivering phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a significant driver of company success, and Progent's policy is to fix rather than merely track technical issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff can supply phone-based and in-depth consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Austin, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your computer support is proactive and automated. By exposing looming problems before they expand into crashes, remote monitoring can avoid disruptive and expensive network breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems powered by a variety of operating systems.
How Your Austin Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Austin or anywhere in the state of Texas, Progent's online computer support specialists are ready to deliver effective and affordable IT help the moment your organization needs it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while eliminating the expense and lost time associated with in-person service visits.

Even if your Austin office deals with a regular independent support technician or employs an in-house IT staff that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the time or the expertise to deal with unexpected network emergencies or especially challenging integration projects.

Features of Progent's Online Network Services for Austin
Progent's phone support, remote repair, system security consulting, and network management services give businesses in Austin or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk outsourcing support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical background, refined support software, and understanding of corporate IT enable businesses to escape the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, in the trenches of network service, performing a wide variety of IT projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT skills, but also a consultant with proven approaches for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help per minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during regular business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be tempted to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by every consultant to every client. The practice of detailing and organizing support records allows more effective support and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.