Immediate Online Help for Austin Computer Systems
Fast Remote Help for Austin NetworksFor businesses in Austin or anywhere in the state of Texas, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of information system problems quickly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced online technical support know-how is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many online support companies, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for billing save you from situations where fast solutions somehow turn into large bills. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and field-tested methodologies that ensure the maximum degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's remote service group to communicate with your network without violating corporate security.

Progent's proven service reporting system maintains extensive histories describing the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of all help rendered to each Progent customer by any Progent engineer. This database of problems and repairs is structured as a readily retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to determine optimal resolutions in the least time.

Online technical support services offered by Progent to businesses in Austin and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical aspects of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to stop or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick access to an efficient Help Desk with proficient phone assistance as well as the ability to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or enhancing your established organization, evaluating or modifying Call Center software to address the particular needs of your company, or adding occasional online personnel to work with your existing Call Center resources to handle high-demand situations such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk team of seasoned network experts gives your computer users in Austin or anywhere in the state of Texas rapid access to a dependable network service resource with substantial background offering telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a key driver of business performance, and Progent's aim is to resolve rather than simply report network problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team offers remote and in-depth engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Austin, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By anticipating possible issues before they expand into downtime, automated monitoring can avoid inconvenient and costly information system crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a mix of platforms.
How Your Austin Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Austin or throughout the state of Texas, Progent's online computer support engineers are ready to provide expert and economical system help the instant your business requires it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Austin organization has a local independent consultant or employs an in-house IT staff that know how to handle typical network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.

Details of Progent's Remote Network Services for Austin
Progent's phone help, Internet-based repair, network security expertise, and system administration services offer offices in Austin or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you require one-time phone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical experience, refined support tools, and understanding of corporate IT enable companies to avoid the limitations of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each staff member to every client. The practice of documenting and organizing support records results in more effective support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















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