Fast and Affordable Remote Troubleshooting for Austin Information Networks
Urgent Online Support for Austin SystemsFor organizations located in Austin or anywhere in the state of Texas, Progent offers remote support for networks based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value because they have the practical experience and are equipped with the sophisticated tools needed to resolve most network issues quickly. Efficient support reduces immediate expenses since service calls require minimal billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in incidental costs by reducing or avoiding system outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to typical remote support companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from situations where quick solutions somehow end up as large invoices. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies that promote the highest degree of efficiency for online engineering help and repair for IT systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to access your company's environment without compromising corporate security.

Progent's powerful service database application includes comprehensive documentation for all service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of support rendered to every Progent client by any Progent consultant. This archive of trouble tickets and fixes is stored as a readily searchable proprietary database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and formal relationships with major technology companies including Cisco and Microsoft open up other extensive support knowledge bases and permit quick access to vendors' in-house support staff so Progent's online consulting specialists can find the best solutions promptly.

Remote services offered by Progent to clients in Austin and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading enterprises. These managed services cover all key aspects of information technology such as email content filtering, security, disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight Systems Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more about ProSight Systems Watch server and desktop automated management services.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables clients to execute major projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the budget to create an in-house Help Desk Call Center but who need fast communication with a reliable Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless extension of your current Help Desk team. Progent's Virtual Call Center can serve as a an escalation resource to resolve the most difficult network issues, or be ready in those circumstances when your other resources are overwhelmed.

    Progent's Help Desk team of experienced information technology professionals gives your customers in Austin or anywhere in the state of Texas rapid communication with a large technical support resource with extensive experience offering telephone-based help and online troubleshooting for networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's policy is to fix rather than simply document technical problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth engineering expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Project, MS Office Word, and Microsoft Office Excel. For more about Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Austin, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By anticipating possible trouble spots before they cause full-scale emergencies, system monitoring can ward off disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft networks, or networks based on multiple operating systems.
How Your Austin Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote assistance with Windows, Mac OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Austin or throughout the state of Texas, Progent's phone-based network support engineers can deliver expert and cost-effective system help whenever your business needs it. More than a decade of offering remote technical assistance has led to Microsoft Gold status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.

Even if your Austin office works with a local independent consultant or employs a full time organization that can handle day-to-day computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to handle sudden network emergencies or particularly complicated integration problems.

Features of Progent's Remote Computer Support for Austin
Progent's online support, Internet-based repair, network security consulting, and system management services give companies in Austin or anywhere in the state of Texas the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk Call Center services and system administration, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a large in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of technical experience, refined support software, and familiarity with enterprise networking enable businesses to escape the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Complete Range of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every staff member to every customer. The discipline of documenting and organizing service records allows more efficient service and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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