For small offices and startups in Austin or anywhere in the state of Texas, Progent's online computer support specialists are ready to deliver expert and cost-effective system support whenever your company has to have it. More than 10 years of delivering remote tech support has earned Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair network problems rapidly while eliminating the cost and lost productivity associated with in-person service calls.
Even if your Austin small business has a regular independent support technician or employs a full time organization that can handle the majority of network issues, Progent’s Microsoft certified engineers offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to handle sudden network emergencies or especially tough integration projects.
Features of Progent's Online Computer Services for Austin
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services give small businesses in Austin or throughout the state of Texas the greatest leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can provide your company world class IT support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:
Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to small businesses in Austin and is also ideal for customers in geographic areas of Texas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has access to a broad range of Microsoft support tools, service databases, and continuing training.
Per Minute Rates to Reduce Costs
Progent offers remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for phone support and asks for no periodic retainer. This saves you from paying big invoices for quick repairs.
Access to Cisco Network Infrastructure Experts
As a Certified Partner for Cisco Systems, Progent can provide access to on-staff professionals with experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for fixed and mobile networking.
Application Specialists Group
Progent's basic consulting offerings consist of system integration, Microsoft Exchange expertise, system security design, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting support for critical business applications. Support offered by the Application Experts Group covers:
By providing a full service one-stop resource for IT generalists and application experts, Progent can tailor timely, affordable, and thorough IT solutions that meet the special requirements of your company.
Advanced Online Connectivity Software
Secure online connectivity allows Progent's service professionals to see precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise demand an expensive onsite service call. State-of-the-art remote connectivity tools and expert engineers together allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network tracking.
Support for Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
Round-the-Clock Support for High System Uptime
For small organizations with mission-critical applications, Progent offers 24x7 online support services. Combined with automated 24x7 network monitoring based on Microsoft's MOM platform, this offering can help produce high system availability.
Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-conscious small organizations whose workers require immediate access to a Help Desk Call Center with effective phone support and full escalation ability.
Advantages of Progent's Network Help for Small Businesses in Austin
Progent's remote support services allow your City# small business to enjoy the advantages of on-call, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will derive greater business value by becoming increasingly available, efficient, and secure. Benefits to your business include:
Convenient remote extension of your on-site IT resources
For most small companies in Austin and throughout Texas, local network service resources, whether represented by independent consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, IT crises may occur when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service technicians. In these instances, Progent's on-call support experts provide a convenient, fast, and budget-friendly solution to augment your regular resources and to convey valuable knowledge to increase your capability to deal with future issues in-house.
Reduced Reliance on Individual Consultants
For network maintenance, small businesses often rely on individual freelance service providers. While freelance consultants have less internal costs than big consulting companies and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the absence of backup personnel may force your company to wait for assistance during an emergency. As your small business grows, system unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of backup service experts to make sure your IT system remains up and running.
Build a Scalable Foundation for Seamless Growth
New organizations often start with an information architecture created on a modest budget. Lacking a robust framework, band-aid repairs can get thrown onto an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. Such badly designed environments need proper analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a system architecture that can deliver the stable foundation to meet critical business demands and facilitate downstream growth.
Work with Solution Providers Rather Than Product Sellers
Small offices need guidance and technical education to navigate through an increasingly complex array of technology options capable of accelerating business success and improving efficiency. Businesses do not need a computer engineer who is attempting to sell a specific vendor's products. IT support and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking enable small businesses to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over=stretched internal resources.
Best Practices
Progent’s staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry background, at the forefront of network service, executing a broad range of IT tasks for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems rapidly.
Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for fast fixes so you will not be forced to permit simple problems to stay unaddressed.
Full Records of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by each staff member to each customer. The practice of documenting and organizing support activity results in more effective support and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of vital service information.
Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and productive.
Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. This package allows your computer support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly service losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Progent's UNIX platform consulting services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise provides you with a convenient one-stop consulting firm to help you build and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's CISSP certified security experts, or Certified Information Systems Security Professionals, are consultant who have been awarded CISSP status as a result of rigorous study and thorough testing. CISSP Certification recognizes expertise in an international standard for information security. American National Standards Institute has granted the CISSP status accreditation in the field of IT security under ISO/IEC 17024. Fields of knowledge covered under CISSP include Security Administration Practices, Security Architecture and Test Systems, Connection Permission Methodology, Applications Development Security, Operations Security, Physical Security, Encryption, Telecommunications, Internet Security, and Business Continuity Planning.
Progent's Cisco-qualified network engineers can assist you to run Cisco's management utilities along with a selection of powerful third-party applications to create a comprehensive network management solution to keep your environment running reliably, fully utilize limited resources, protect your data, recover rapidly from device breakdown or deliberate assaults, and enable you to expand or repurpose network resources intelligently and affordably as your company grows.
Progent's certified Windows 2000 consulting staff can help you optimize the functionality of your existing Windows 2000 Servers and can streamline system administration, provide technical support and repair, and enhance security. Progent can also show you how to design, justify, and implement a strategy to migrate from Microsoft Windows Server 2K to Windows 2003 Server. Progent is experienced in setting up test programs to reduce the obstacles associated with moving to Windows Server 2003 by uncovering possible hardware and software compatibility problems.
Small to middle size businesses can now enjoy all the benefits of MOM and also have quick access to Progent’s Microsoft and Cisco qualified network support professionals. With Progent's economically priced IT support programs, mid-size organizations can select a simple MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to offer small company networks world-class availability, protection and productivity.
Progent’s Microsoft qualified consultants provide small and medium-size companies experienced consulting services for Microsoft Operations Manager (MOM 2005) and Microsoft Operations Manager 2000. MOM 2005 offers extensible and scalable high-end operational management by providing comprehensive event management, 24x7 monitoring and threshold alarms, reporting and tendency profiling, and system and application-specific heuristics and tasks to improve the control of Windows Server System networks. Through built-in application intelligence, Microsoft Operations Manager 2005 allows you to identify your IT health problems before they become crises, increase the payback of your network operations via actionable best practices, and support your IT operations and senior administrative staff through sharing key service level and performance data. Progent’s MOM consulting experts have broad field-proven experience with MOM 2000 and MOM 2005 and can help your business deploy and customize MOM in order to optimize the reliability and productivity of your IT network.
Progent’s non-stop interoffice connectivity and fault tolerant system connection professionals can help small organizations create non-stop Interoffice connectivity by means of fully redundant system architectures featuring transparent failover. Progent’s CCIE engineers can plan and implement high-availability Inter-office networks based on non-stop EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide affordable non-stop interoffice networking.
Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes productivity downtime, reduces long-term support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-site migrations, Progent has the background to complete your move quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange Server 2007.
Progent's Apple Mac consultants can promote the creative facets of Mac environments by offering consulting services and education in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Progent's Microsoft-certified ISA Server consulting experts have broad backgrounds creating corporate security solutions for information systems with multiple sites, mobile workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small company design and implement a configuration of Microsoft ISA Server 2004 that supports your information protection needs without limiting your productivity.
The open architecture of Microsoft Dynamics Great Plains makes it possible to design specialized programs that offer all of the basic capability of popular Microsoft Dynamics Great Plains solutions but also meet the particular requirements of your business. With access to the Modifier included with MS Visual Basic for Applications, developers can use the most widely used programming environment in the industry to modify Microsoft GP information views, create or modify business logic, define forms and reports, or expand integration with Microsoft Office software. Progent's background with Microsoft .NET tools, Microsoft SQL Server consulting, and development projects with VBasic, XML and other software platforms make it possible to write specialized business applications and web commerce solutions that integrate transparently with Microsoft Dynamics GP.
Progent can provide voice communications services from AT&T, Broadwing, and Speakeasy. Voice communications services available through Progent include long distance, toll-free, local, teleconference and web meeting, Voice Over IP, and wireless. Progent can also help you to incorporate voice communications services into your computer environment and your business processes so that your organization gets all the benefits of the exciting convergence of voice and data technology. Progent can provide a complete range of Voice over IP consulting support to offer your business a competitive edge and a seamless expansion path as technology advances.
With Catalyst switches for small and mid-size businesses, Cisco enables organizations to gain the full benefits of bringing smart traffic control into their IT infrastructures. Cisco's Catalyst switch product line makes it possible to deploy capabilities to make your IT network sufficiently robust to handle real-time requirements, scalable to facilitate future growth, safe enough to guard restricted information, and capable of prioritizing and controlling all traffic to optimize system performance. Progent's CCIE and CCNP certified consultants can show you how to select and deploy Catalyst switches appropriate for your business. Also, Progent's CISM and CISA certified security specialists can help you develop a comprehensive protection policy and set up Cisco Catalyst switches so they help enforce your security policies. Catalyst switching products that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.
VMware Virtual Server is a no-cost virtualization product that operates on Linux and Windows 2000/2003 Servers. VMware Server enables IT departments to segment a physical server into multiple logical servers and to begin realizing the advantages of virtualization with minimal cost. VMware Virtual Server is a reliable yet simple to use solution for companies unfamiliar with server virtualization technology and is powered by VMware’s field-proven technology. VMware Virtual Server is ideal for developers, workgroups, and branch offices who want to facilitate application development, evaluate software in economical virtual environments, run legacy operating systems, and save time in server provisioning. Progent's skilled virtual server consultants can help you with VMware Virtual Server, VMware ESX Server, and VMware Infrastructure 3 so your business can benefit from VMware server optimization.
