UNIX and Linux Phone-based Technical Support for Austin Small Office Computer Networks
For small and midsize businesses located in Austin or anywhere in the state of Texas, Progent provides round-the-clock phone technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. Progent also can furnish the consultation Cisco Systems CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to resolve most information system issues quickly. This reduces immediate costs because service calls require a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization saves even more in incidental costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for remote help is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many remote support companies, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor solutions somehow turn into major bills. Progent's skill at dealing with technical issues efficiently results in your business saving money.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized tools and proven methodologies that allow the highest level of effectiveness for remote help and repair for small and midsize company IT systems. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to communicate with your company's network without violating network security.
Progent's highly evolved technical support database system stores thorough histories describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help provided to each client by any engineer. This history of issues and resolutions is organized as a conveniently searchable support knowledge base that enables Progent's remote support experts to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco Systems and Microsoft permit access to additional massive support knowledge bases as well as to vendors' internal support staff so that Progent's online consulting experts can determine optimal resolutions promptly.
Get Online UNIX, Linux, Solaris, or Mac OS X Network Support. Assistance from Progent
To initiate Progent's remote support in Austin or anywhere in Texas or to find out more about Progent's online support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Online Technical Support. Network Support Services Provided by Progent
Progent's online support professionals possess advanced credentials in a comprehensive array of disciplines. This broad range of capability allows Progent's consultants to handle almost any emergency likely to occur in a small company network. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
Remote support services available from Progent to customers in Austin and throughout the state of Texas include:
UNIX, Linux, Solaris, and Apple Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services address a broad spectrum of information technology such as network infrastructure, email solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency online help diagnosing problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies an individual's technical skills at the expert level. Cisco qualified CCIEs know how to resolve even the most complex issues encountered in network planning, deployment, administration, protection, and repair. CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience enables them to find solutions for even the most complex problems quickly. In common cases, less qualified service providers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick telephone access to a Cisco Systems authorized CCIE so your company can receive immediate assistance for serious network infrastructure problems that are lowering worker efficiency but are not within the scope of your local network service personnel. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of the latest remote troubleshooting technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs have assistance with the complete line of Cisco's popular family of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.
Certified Windows Support Progent's Microsoft-certified remote service engineers can deliver network problem solving and consulting help for all Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner consulting company and can offer your organization the help of support engineers who can show you how to deploy, maintain and administer the extensive suite of Microsoft Servers such as MS Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange Server, Microsoft Application Center, Microsoft SharePoint Services, Microsoft Virtual Server 2005, and Operations Manager 2007 and MOM 2005.
CISM and CISSP Qualified Network Security Specialists Progent's qualified CISM and CISSP network security engineers can provide a range of security solutions to improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist you to recuperate quicky following a serious breach. Security solutions offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious assaults; integrating firewalls; designing safe architectures for off-site and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs that small companies often request. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
Call Center Services
Progent's Help Desk Call Center support alternatives for small companies with networks based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for small businesses who lack the money or time to support an in-house Help Desk but who require fast communication with an efficient Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging trouble tickets to advanced consultants.
Progent’s Virtual Call Center is intended for larger companies and acts as a seamless supplement to your established Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to resolve the most difficult network issues, or be available in hectic instances when your ordinary support engineers are overwhelmed.
Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or improving your established one, evaluating or enhancing Help Desk Call Center software products to handle the particular demands of your business, or providing occasional online personnel to work with your existing Help Desk resources to deal with unusually busy scenarios like software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of veteran network experts provides your computer users in Austin or anywhere in the state of Texas fast contact with a dependable technical support resource with substantial background providing telephone-based consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a significant enabler of business performance, and Progent's target is to solve and not just track technical issues.
Applications Support: Training, Development, and Integration
Progent's Applications Experts Group can supply online professional consulting expertise and education in special application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft applications such as CRM, Project, Office Word, and MS Excel. To learn additional information on Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can support the imaginative facets of Macintosh systems by providing phone-based consulting support and education in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio or video or establishing an audio/video production facility.
Remote Network Monitoring Support
Progent can provide companies in Austin, or anywhere in the state of Texas, online network and server monitoring services based on MS Operations Manage (MOM), customized by Progent to accommodate your environment so your computer support is proactive and automated. By anticipating potential issues before they cause full-scale emergencies, proactive monitoring can avoid stressful and costly service crises. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or systems that incorporate a combination of platforms.
How Your Austin Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple Mac environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or e-mail information@progent.com.
MOM is a powerful server management tool that enables network managers to be more proactive with key IT trouble spots by alerting them when incipient problems need attention according to an extensive database of known problems. Microsoft Operations Manager conserves administration time by putting aside inconsequential event information that is unrelated to critical problems. Progent's trained MOM experts can assist you to pick appropriate Microsoft Operations Manager components, deploy and integrate MOM, and write specialized rules, VBasic scripts, reports, and alarms for your company.
Progent can provide a selection of data communications services from top service providers such as AT&T, Speakeasy, and NextWeb. Data communications technologies available through Progent include ISDN, DSL, Frame Relay, Full or Fractional T1, ATM, Private Line, plus fixed and mobile wireless. Progent can help you with all aspects of creating and integrating a cost-effective data communications system that optimizes the business value of your computer network. Progent can also offer support services covering areas from network troubleshooting to comprehensive IT outsourcing to ensure that your data transport strategy can succeed.
Progent can help your company to design and implement a smooth migration from a UNIX-based IT system to a network based on MS Windows and capable of supporting Microsoft's popular office productivity products, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application specialists can help you guard your data and minimize business discontinuity by designing an effective transition strategy that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows migration consulting services available from Progent include analysis of existing infrastructure, migration strategy and validation, MS Exchange migration services, information and application porting, and server and mass storage transition and consolidation.
Progent's Microsoft and Cisco qualified network engineers can provide advanced help with a wide array of products and technologies and can provide that assistance by phone anywhere in the U.S. or in person in major cities across the country and anywhere in Northern California. Progent offers 24x7 online support for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple Mac, or for environments that incorporate a mix of Microsoft Windows and UNIX-family technology. Progent also can provide access to the help of Cisco Systems CCIE network specialists for the toughest connectivity issues, as well as the the support of CISM-accredited security consultants to assist with high-level security planning and problem solving. Progent has delivered online troubleshooting to businesses in every state in the U.S.
Speakeasy is a nationwide carrier of high-speed data VoIP solutions. Speakeasy provides a wide spectrum of data transports including Speakeasy DSL, IDSL, Full T1, and Bonded T1 services. In addition, Speakeasy Hosted provides Voice over IP service. Progent has an agency relationship with Speakeasy and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you integrate Speakeasy carrier services to create a world-class, integrated communications solution on a down-to-earth budget.
Global Information Assurance Certification was established in 1999 to validate the skill of IT security experts. GIAC's goal is to ensure that a certified security consultant has the skills necessary to provide services in vital areas of system, information, and application software security. GIAC certifications are acknowledged by companies and institutions around the world including and the U.S. NSA. Progent offers the support of certified security engineers for any of the security services addressed within GIAC accreditation topics such as assessing perimeters, incident handling, traffic analysis, and web services security.
Progent's certified professionals provide computer support and IT consulting services for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's migration, integration, administration, and troubleshooting services for Microsoft Exchange 2003 Server include system design, deployment, documentation, local and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and full-service IT outsourcing.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid development of cutting-edge enterprise-class applications that can give your business a significant competitive advantage. SQL Server features built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in planning, installing and managing Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.
Progent provided a wireless networking environment that allowed a school to increase efficiency and avoid the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for interfacing remote sites as far as 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered improved performance and reliability than recourse to amplifying the 802.11b wireless network, and because it uses the 5.8Ghz band it offered protection against local interference.
Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and maintaining email solutions for Bay Area businesses. Progent offers affordable Microsoft Exchange Servers consulting support to ensure that your email system offers protection, high availability, easy access for off-site and mobile users, efficient administrative tools, and seamless integration with telecommunications. Progent offers consulting and support services for Exchange 2007 Server, Exchange 2003 Server, Exchange 2000 Server, and Microsoft Exchange Server 5.5. Progent can also assist small or mid-size businesses to migrate from Exchange 5.5, Microsoft Exchange 2000, or Exchange 2003 Server to Exchange Server 2007.
For small and midsize businesses located in Austin or anywhere in the state of Texas, Progent provides round-the-clock phone technical support for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. Progent also can furnish the consultation Cisco Systems CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and troubleshooting issues.
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies an individual's technical skills at the expert level. Cisco qualified CCIEs know how to resolve even the most complex issues encountered in network planning, deployment, administration, protection, and repair. CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience enables them to find solutions for even the most complex problems quickly. In common cases, less qualified service providers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Progent's Microsoft-certified remote service engineers can deliver network problem solving and consulting help for all Microsoft server and office productivity technology. Progent is a 
Progent's qualified CISM and CISSP network security engineers can provide a range of security solutions to improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist you to recuperate quicky following a serious breach. Security solutions offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious assaults; integrating firewalls; designing safe architectures for off-site and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
