Fast Online Help for Austin UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Austin or anywhere in Texas, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's online support services offer excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system issues rapidly. This lowers immediate costs since service calls take up a smaller number of billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization saves even more in indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you owe only for the services that you receive. Unlike many remote support companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where quick solutions manage to turn into large invoices. Progent's skill at solving technical issues efficiently results in your business saving cash.

Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes that promote the maximum degree of effectiveness for remote consulting and repair for small company computer systems. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to communicate with your computer system without compromising corporate security.

Progent's highly evolved technical support database application maintains comprehensive records for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of services rendered to each client by any Progent engineer. This history of trouble tickets and responses is structured as a quickly retrievable internal database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service experts can find the best resolutions in the least time.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Austin or anywhere in Texas or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's online support professionals possess credentials in an extensive set of disciplines. This broad range of IT skills allows Progent's consultants to manage almost any crisis that may crop up in a small business network. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.

To support clients with mixed-operating system environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Remote technical services Offered by Progent to clients in Austin and anywhere in the state of Texas include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of information technology such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can provide emergency remote help for diagnosing anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Austin, TexasThe Cisco CCIE certification is the highest accreditation for network professionals, and certifies a consultant's networking skills at the master level. CCIEs can deal with the most intractable issues associated with network design, integration, management, protection, and repair. CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an excellent value because their broad expertise permits them to resolve the most difficult problems quickly. In common cases, less qualified service providers can struggle for hours or days with identical problems that a CCIE can dispose of in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive urgent assistance for serious network issues that are crippling worker productivity but are beyond the comfort zone of your regular IT support providers. Progent's CCIE consultants can tie into your environment using advanced on-line troubleshooting technology to provide efficient, safe, and economical analysis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's market leading family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Certified Microsoft Windows Expertise
    MS Windows Support for Austin, TexasProgent's Microsoft-certified remote support engineers offer computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server design, Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also offers a broad array of online desktop support services including Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified System Security Consultants
    CISSP Qualified Network Security Engineers for Austin, TexasProgent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist you to clean up quickly following a serious breach. Security services offered by Progent cover comprehensive security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile communication; securing your messaging system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special projects that small companies often need. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
  • Call Center Support
    Progent's Call Center support programs for small companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are intended for small organizations who lack the resources to build and maintain an in-house Call Center but who need quick response from a dependable Help Desk Call Center with proficient phone assistance plus the available expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless extension of your established Help Desk organization. Progent's Virtual Call Center can act as an escalation option to resolve complex computer system problems, or be ready in hectic circumstances when your ordinary resources are swamped.

    Progent's Help Desk consulting support can support you in establishing an effective new Call Center or revamping your established one, identifying or modifying Help Desk Call Center software to meet the unique demands of your corporation, or adding occasional phone support personnel to supplement your internal Help Desk Call Center team during high-demand scenarios such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your computer users in Austin or anywhere in the state of Texas rapid contact with a large technical support resource with years of experience providing telephone-based consulting and remote troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a significant driver of company efficiency, and Progent's target is to fix rather than just record technical problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Project, MS Word, and Office Excel. To find out additional information on Progent's consulting, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the creative elements of Mac environments by delivering phone-based help support and education in imaging, audio, and video. Progent's consultants offer assistance in a range of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or setting up an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent offers companies in Austin, or anywhere in the state of Texas, remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so that your network support is proactive rather than reactive. By anticipating looming trouble spots before they cause full-scale emergencies, system monitoring can head off inconvenient and costly network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that incorporate a combination of OS platforms.

How Your Austin Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.

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