Urgent Remote Help for Austin UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Austin or anywhere in Texas, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to resolve most information system issues rapidly. Efficient support reduces immediate expenses since service calls take up fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally with indirect expenses by reducing or avoiding system outages and related costs stemming from business disruption, upset clients, idle employees, and de-focused management.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. Unlike many online support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent scenarios where speedy. minor fixes manage to end up as major tabs. Progent's skill at disposing of technical issues efficiently results in your business spending less money.

Progent's Online Technical Support Tools
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested processes which permit the highest degree of effectiveness for online engineering help and repair for small business information systems. Progent offers safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to link to your company's system remotely without violating system security.

Progent's powerful service database system stores thorough documentation for the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of all help rendered to each Progent client by every Progent engineer. This archive of problems and responses is organized as an easily exploitable support database that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close partnerships with key technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to arrive at the most efficient solutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's phone support in Austin or anywhere in Texas or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's remote technical service engineers offer credentials in a comprehensive array of products and technologies. This broad range of technical skills enables Progent's consultants to tackle practically any problem likely to crop up in a small company information system. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.

To provide assistance to businesses with mixed-platform networks, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional consultants.

Online support provided by Progent to clients in Austin and throughout the state of Texas include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online support services cover a wide spectrum of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy administration, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide urgent online help for resolving problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Engineers for Austin, TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and indicates an individual's network technology knowledge at the expert level. CCIEs know how to handle the most complex problems surrounding network infrastructure design, integration, administration, protection, and problem solving. CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying software patches. CCIEs represent an excellent value because their broad expertise permits them to solve the most complex problems rapidly. In typical cases, less experienced service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make Cisco CCIEs accessible to help small and mid-size companies. Progent offers fast phone contact with a Cisco CCIE so your company can get urgent assistance for severe network infrastructure problems that are crippling business productivity but are outside the scope of your local network service resources. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of sophisticated on-line troubleshooting technology to perform efficient, safe, and economical analysis and remediation. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified Microsoft Windows Expertise
    Windows Experts for Austin, TexasProgent's Microsoft-certified online support experts can provide computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your business the expertise of consulting engineers who can assist your company with a wide variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 design, Skype for Business migration support, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a full range of online PC desktop services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Specialists
    CISSP Qualified Network Security Experts for Austin, TexasProgent's accredited CISM and CISSP network security consultants offer a variety of security services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your business to recover rapidly following a serious breach. Security support services available from Progent cover comprehensive security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile access; defending your email system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract projects that small companies frequently request. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are ideal for small companies who lack the money or time to support an in-house Help Desk but who want quick communication with an effective Help Desk with professional telephone support plus the in-depth expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a transparent reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve complex computer system issues, or be ready in hectic instances when your other resources are too busy.

    Progent's Call Center consulting services can guide you in creating an efficient new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center application software to meet the special demands of your business, or providing temporary phone support staff to reinforce your internal Help Desk Call Center team to handle demanding situations like software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of veteran network professionals offers your workers in Austin or anywhere in the state of Texas rapid contact with a large network service resource with substantial background delivering phone support and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a crucial driver of company productivity, and Progent's aim is to resolve and not merely track technical issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote professional engineering expertise and education in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Microsoft Office Excel. To find out more information on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac consultants can support the imaginative aspect of Apple Mac environments by providing phone-based help support and education in imaging, audio, and video. Progent's consultants offer help in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or setting up an audio/video production studio.

    Remote Network and Server Monitoring Services
    Progent offers companies in Austin, or anywhere in the state of Texas, remote network monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to fit your environment so that your network maintenance is proactive and automated. By anticipating looming issues before they result in network outages, remote monitoring can head off stressful and costly information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows systems, or networks that incorporate multiple OS platforms.

How Your Austin Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.

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