Immediate Remote Help for Austin UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Austin or anywhere in Texas, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and business continuity planning.

Progent's online support services offer exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of information system problems quickly. Efficient support reduces immediate expenses because service calls accumulate a smaller number of chargeable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike typical online support companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where speedy. minor fixes somehow end up as big bills. Progent's penchant for solving technical issues quickly translates into your business spending less money.

Progent's Remote Support Technologies
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes which permit the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business IT systems. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's online support team to communicate with your company's environment remotely without compromising corporate security.

Progent's proprietary technical support database system maintains extensive histories for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of assistance provided to every client by any Progent engineer. This history of trouble tickets and resolutions is stored as a conveniently exploitable proprietary knowledge base that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast response from vendors' internal engineering staff so Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.

Get Remote UNIX/Linux, Solaris, or Mac OS X Computer Assistance from Progent
To get started with Progent's remote services in Austin or anywhere in Texas or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's online support engineers offer certified skills in a comprehensive set of products and technologies. This broad range of capability allows Progent's consultants to manage practically any crisis likely to take place in a small company information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To support companies with multi-operating system networks, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Remote technical support services Offered by Progent to customers in Austin and throughout the state of Texas include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services address a broad spectrum of computer technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can offer emergency phone-based help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Consultants for Austin, TexasThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and certifies a consultant's technical skills at the expert level. CCIEs know how to handle the most difficult problems surrounding network planning, deployment, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to fix the most difficult problems rapidly. In typical instances, less experienced consultants can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes. Few service firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers quick telephone contact with a CCIE so you can get urgent help for serious network infrastructure issues that are lowering business productivity but are outside the scope of your regular network maintenance personnel. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of the latest on-line support tools in order to provide efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide expertise in the complete line of Cisco's market leading family of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Authorized Windows Expertise
    Windows Experts for Austin, TexasProgent's Microsoft-qualified online service professionals can deliver network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server design, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of remote desktop support such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Specialists
    CISSP Certified System Security Professionals for Austin, TexasProgent's certified CISSP and ISSAP network security consultants can provide a range of security services to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate rapidly following a serious penetration. Security solutions available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; installing firewalls; designing safe architectures for remote and mobile access; guarding your messaging system against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses often need. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small organizations with networks based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who don't have the budget to assemble and manage an in-house Call Center but who need quick response from an efficient Call Center with professional phone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless supplement to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve the toughest computer system problems, or be available in those situations when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Call Center or improving your existing one, selecting or modifying Help Desk application software to handle the special requirements of your corporation, or providing temporary phone support staff to work with your in-house Call Center resources during unusually busy events like software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk staff of experienced information technology experts provides your clients in Austin or anywhere in the state of Texas instant contact with a dependable network service resource with years of background delivering telephone-based support and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a significant enabler of business success, and Progent's intent is to resolve rather than simply report IT problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. For more information about Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac consultants can nurture the creative components of Mac computing by providing phone-based consulting support and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio/video or integrating an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent can provide companies in Austin, or anywhere in the state of Texas, remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to fit your environment so your computer support is proactive and automated. By spotting emerging trouble spots before they expand into downtime, automated monitoring can avoid inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or networks powered by a mix of OS platforms.

How Your Austin Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or Mac OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.















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