Urgent Phone Help for Austin UNIX or Linux SystemsFor small companies in Austin or anywhere in the state of Texas, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity planning.

Progent's remote technical support services offer excellent leverage because they have the real-world experience and the advanced technology to solve the majority of network problems rapidly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization benefits even more in indirect costs by reducing or eliminating network outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused management.

Progent's pricing model for online support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where fast fixes manage to end up as large tabs. Progent's penchant for solving problems efficiently results in your company spending less money.

Progent's Remote Support Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-proven processes that allow the highest level of efficiency for remote help and repair for small and midsize company computer networks. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your computer system remotely without violating system security.

Progent's powerful service database system includes extensive histories of all service that Progent's customers have been provided. Progent's authorized engineers have access to the history of services rendered to each client by every Progent engineer. This archive of anomalies and resolutions is structured as a quickly retrievable support database that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and formal relationships with key industry leaders including Cisco and Microsoft make available additional vast support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote service specialists can determine the best solutions in the least time.

Get Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To access Progent's remote support in Austin or anywhere in Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.

Phone-based Support Services Offered Progent
Progent's online consulting professionals offer advanced credentials in an extensive array of disciplines. This wide range of IT skills permits Progent's engineers to handle almost any emergency likely to crop up in a small or midsize company information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to companies with multi-OS networks, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support Offered by Progent to customers in Austin and anywhere in the state of Texas include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online support services cover a broad range of information technology including system infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can provide urgent remote help for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:

    Important Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Austin, TexasThe Cisco CCIE certification is the top recognition for network infrastructure consultants, and certifies a person's technical skills at the expert level. Cisco CCIEs can resolve the most intractable issues associated with network planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and developing alternate approaches or identifying program patches. CCIEs provide exceptional cost-effectiveness because their deep experience permits them to fix even the most complex problems quickly. In common instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers quick phone access to a Cisco CCIE so your company can get timely help for serious network infrastructure issues that are lowering worker efficiency but are not within the comfort zone of your regular computer support personnel. Progent's Cisco CCIE support experts can tie into your computer system via state-of-the-art remote troubleshooting technology to perform efficient, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Support
    Windows Experts for Austin, TexasProgent's Microsoft-qualified remote support engineers can provide computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your business the expertise of support engineers who can assist you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2013 development, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full range of online desktop support such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Qualified Network Security Experts for Austin, TexasProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to recuperate rapidly following a serious breach. Security consulting services available from Progent include: thorough network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; setting up firewalls; establishing secure techniques for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract projects that small companies frequently request. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are intended for small businesses who don't have the money or time to create an in-house Call Center but who require fast access to an effective Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless reinforcement of your current Help Desk staff. Progent's Virtual Call Center can act as an escalation alternative for complex computer system issues, or be ready in those circumstances when your regular service providers are too busy.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or enhancing your existing organization, selecting or enhancing Call Center software products to handle the special requirements of your corporation, or providing occasional online staff to reinforce your in-house Help Desk resources to deal with high-demand situations like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of veteran information technology consultants offers your clients in Austin or anywhere in the state of Texas fast contact with a reliable support group with substantial experience delivering phone support and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a major contributor to business productivity, and Progent's policy is to solve and not just document network problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group provides remote professional engineering support and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac consultants can support the artistic aspect of Mac environments by offering remote consulting support and education in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special procedures like capturing or digitizing audio/video or establishing an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Austin, or anywhere in the state of Texas, remote network monitoring services centered around MS System Center Operations Manager, adapted by Progent for your business so that your IT support is proactive and automated. By anticipating emerging issues before they result in downtime, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft environments, or environments powered by multiple OS platforms.

How Your Austin Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.

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