Urgent Online Support for Austin UNIX, Linux, or Solaris SystemsFor small businesses located in Austin or anywhere in Texas, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and business continuity planning.

Progent's remote technical support services offer excellent value due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls accumulate a smaller number of billable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing model for online help is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical online service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at dealing with technical issues efficiently results in your business conserving money.

Progent's Remote Support Technologies
Over the years, Progent has refined a collection of optimized technologies and field-proven processes which permit the maximum degree of effectiveness for remote technical support and troubleshooting for small company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's online support team to link to your system remotely without compromising system security.

Progent's powerful customer support database system keeps comprehensive histories of the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of all help delivered to every Progent client by every Progent engineer. This history of anomalies and resolutions is organized as an easily exploitable support knowledge base that permits Progent's remote support experts to share their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and formal relationships with major industry leaders such as Cisco and Microsoft permit access to other massive technical databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to arrive at optimal resolutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's remote services in Austin or anywhere in Texas or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's online technical support professionals offer advanced credentials in an extensive set of products and technologies. This broad scope of IT skills enables Progent's consultants to manage practically any emergency that may occur in a small or midsize company information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To help customers with multi-operating system environments, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services provided by Progent to clients in Austin and anywhere in the state of Texas include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services address a broad spectrum of information technology including system infrastructure, email systems, system and process security, UNIX and Windows integration, VMware technologies for server economization and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing anomalies within UNIX/Linux systems based on popular versions of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Austin, TexasThe Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates a person's technical skills at the master level. Cisco CCIEs can deal with the most complex problems associated with network design, integration, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness since their deep expertise permits them to solve the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few service providers make CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can get immediate assistance for complex network problems that are lowering worker efficiency but are outside the experience of your local computer maintenance group or consultant. Progent's Cisco CCIE consultants can communicate with your environment via sophisticated on-line support technology to provide quick, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • Certified Windows Support
    Windows Experts for Austin, TexasProgent's Microsoft-certified remote service experts offer network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your business the expertise of consulting engineers who can help you with a wide variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also can deliver a broad range of online PC desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified System Security Experts
    CISSP Qualified System Security Engineers for Austin, TexasProgent's certified CISM and CISSP security engineers offer a variety of security solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your company to recover rapidly after a serious penetration. Security support services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after malicious attacks; setting up firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support services to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute critical projects economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Support
    Progent's Call Center service offerings for small businesses with environments based on UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are intended for smaller businesses who don't have the resources to build and maintain an in-house Help Desk but who want fast communication with an efficient Help Desk with proficient telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless supplement to your established Call Center resources. Progent's Virtual Help Desk can serve as an escalation resource for the toughest network challenges, or be available in hectic situations when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or revamping your existing organization, identifying or customizing Help Desk software products to meet the particular demands of your corporation, or providing temporary phone support staff to reinforce your existing Help Desk team during unusually busy events like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network consultants offers your computer users in Austin or anywhere in the state of Texas quick access to a dependable technical support resource with substantial background delivering phone help and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to earn the Call Center perception as a solid driver of company efficiency, and Progent's goal is to fix and not simply track network issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers phone-based professional engineering expertise and training in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and MS Excel. To read more information concerning Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can promote the creative elements of Apple Mac environments by delivering remote consulting support and education in imaging, sound, and video. Progent's support professionals can provide expertise in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or configuring an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Austin, or anywhere in the state of Texas, remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your computer support is proactive rather than reactive. By exposing potential issues before they result in downtime, automated monitoring can ward off inconvenient and expensive network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Microsoft environments, or systems that support multiple operating systems.

How Your Austin Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or Mac OS X computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.

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