Fast Online Consulting for Austin UNIX, Linux, or Sun Solaris SystemsFor small companies located in Austin or anywhere in Texas, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's remote technical support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls take up a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company saves even more in incidental costs by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives.

Progent's pricing policy for remote help is designed to get the most out of your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you receive. In contrast to typical online service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with scenarios where speedy. minor repairs manage to turn into big invoices. Progent's penchant for solving problems quickly translates into your business conserving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes that promote the maximum degree of effectiveness for online technical support and repair for small and midsize business computer systems. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's online support team to connect to your company's system without violating system security.

Progent's advanced customer support database system stores extensive documentation describing all service that Progent's customers have received. Progent's authorized engineers have access to the details of services delivered to every Progent client by every Progent engineer. This database of problems and repairs is stored as a quickly retrievable support database that allows Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow priority response from vendors' internal product engineers so Progent's online consulting experts are able to come up with the most efficient solutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Austin or anywhere in Texas or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's remote technical service professionals have credentials in an extensive array of disciplines. This breadth of capability allows Progent's engineers to resolve practically any problem that may crop up in a small business information system. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To help companies with multi-operating system environments, Progent also offers the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services provided by Progent to customers in Austin and throughout the state of Texas include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a wide array of information technology including system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server economization and simplified administration, and migration from older applications to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer urgent remote help for resolving anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Austin, TexasThe Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and validates an individual's network technology skills at the master level. CCIEs can resolve even the most complex problems encountered in network planning, deployment, administration, security, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness since their broad experience allows them to solve even the most complex problems quickly. In typical instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Few service providers make CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can receive urgent help for complex network infrastructure issues that are impacting worker productivity but are not within the scope of your ordinary IT maintenance resources. Progent's Cisco CCIE consultants can connect to your environment using sophisticated remote support technology in order to provide fast, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide expertise in all of Cisco's popular family of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Support for Austin, TexasProgent's Microsoft-qualified online service professionals can provide computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint 2013 development, Skype for Business migration support, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2017 Linux integration support, Systems Center Operations Manager network monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad range of remote PC desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Qualified System Security Specialists
    CISSP Certified System Security Professionals for Austin, TexasProgent's accredited CISM and CISSP security engineers offer a variety of security services to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help you to clean up rapidly following a damaging breach. Security support services offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract projects that small businesses often request. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are intended for smaller organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who want quick access to an effective Help Desk with professional telephone support plus the in-depth expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless supplement to your existing Call Center organization. Progent's Virtual Help Desk can operate as an escalation resource to resolve the most difficult computer system issues, or be ready in hectic instances when your regular service providers are too busy.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk or revamping your established one, selecting or modifying Help Desk software to handle the unique needs of your corporation, or adding temporary online personnel to supplement your in-house Help Desk team to deal with high-demand scenarios like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network experts provides your workers in Austin or anywhere in the state of Texas fast assistance from an efficient network service resource with years of experience delivering phone help and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center the reputation as a crucial contributor to business success, and Progent's goal is to resolve rather than simply record network issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group offers remote and in-depth engineering support and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, MS Word, and MS Office Excel. To learn more on Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac professionals can nurture the imaginative aspect of Macintosh systems by delivering phone-based consulting support and education in graphics, audio, and video. Progent's consultants offer help in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs such as capturing or digitizing audio/video or building an audio/video post production facility.

    Online Network Monitoring Services
    Progent can provide companies in Austin, or anywhere in the state of Texas, remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into downtime, proactive monitoring can head off disruptive and expensive information system failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or environments that support a variety of platforms.

How Your Austin Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.

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